J YOTI S INGH

Address email etc

Seeking career enrichment in Housekeeping Operations with a growth oriented,

highly reputed organisation in the Hospitality industry.

APERCU
 Team handling, and team  Training & Development  Fast learner ability
motivating to grasp &
comprehend quickly

 Relationship building and  Customer Relationship  Eye for Detail

maintaining the same Building

 Interpersonal and  Leadership skills  Commit to & meet

communication skills deadlines

 Currently associated with The Park Hotel, New Delhi, as Housekeeping

Supervisor.
 Awarded as Best Employee of the month of June, 2016 in Lemon Tree Premier,
Aerocity.

EMPLOYMENT RECITAL
The Park Hotel, New Delhi
Housekeeping Supervisor Nov’ 2017 to
Till Date

Managing Housekeeping Operations

• Ensures guest room status is communicated to the Front Desk in a timely and
efficient manner.
• Inspects guestrooms on a daily basis.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs
to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Supports and supervises an effective inspection program for all guestrooms and
public space.
• Understands the impact of department’s operations on the overall property
financial goals and objectives and manages to achieve or exceed budgeted goals.
• Ensures all employees have proper supplies, equipment and uniforms.
• Communicates areas that need attention to staff and follows up to ensure
understanding.
• Supervises daily shift operations and ensures compliance with all HK policies,
standards and procedures.
• Participates in departmental meetings and continually communicates a clear and
consistent message regarding the departmental goals to produce desired results.

Ensuring Exceptional Customer Service

• Sets a positive example for guest relations.
• Participates in the development and implementation of corrective action plans to
improve guest satisfaction.
• Empowers employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focuses on
continuous improvement.
• Responds to and handles guest problems and complaints.
• Strives to improve service performance.

Lemon Tree Premier, New Delhi

Housekeeping Executive Aug’ 2014 to Nov’ 2017

Vivanta by Taj, Gurugram

Public Area Supervisor Sep’ 2013 to Aug’
2015

Taj Place, New Delhi

Public Area Supervisor Jan’ 2012 to Aug’
2013

Conducting Human Resources Activities

• Uses all available on the job training tools to train new staff and provide follow-
up training as necessary.
• Establishes and maintains open, collaborative relationships with employees.
• Schedules employees to business demands and for tracks employee time and
attendance.
• Ensures employees understand expectations and parameters.
• Ensures property policies are administered fairly and consistently, disciplinary
procedures and documentation are completed according to Standard and Local
Operating Procedures and support the Peer Review Process.
• Supervises staffing levels to ensure that guest service, operational needs, and
financial objectives are met.
• Observes service behaviour of employees and provides feedback to individuals.
• Ensures employee recognition is taking place on all shifts.
• Participates in an on-going employee recognition program.
• Solicits employee feedback, utilizes an “open door” policy, and reviews employee
satisfaction results to identify and address employee problems or concerns.
• Participates in employee progressive discipline procedures.
• Celebrates successes and publicly recognizes the contributions of team
members.

SCHOLASTICS
M.A. (Geography) pass from Avadh University
B.A pass from Avadh University
12th from U.P board
10th from U.P board
Basic knowledge of MS Office
 PERSONAL DOSSIER

Fathers Name : Raj Pal Singh

Date of Birth : 26/04/1988
Sex : Female
Language : Hindi & English
Merit status : Married
Nationality : Indian

Signature & Date