Professional Documents
Culture Documents
Candidates must adhere to the maximum stated word length range. Any additional text will not be
assessed by the Trinity examiner and will affect the grade awarded.
You have a part-time job at a pet shop. The manager wants to have more clients and has asked
you to write a report making some recommendations.
2. Prepara un esquema utilizando frases útiles
Es muy importante en el informe conectar los argumentos en un orden determinado. Te dejo
ejemplos de frases que te serán útiles para este propósito.
Introduction
This report is intended for.../Este informe es para
The objective/aim of this report is to.../El objetivo de este informe es
Reporting results
Some people are saying...Alguna gente dice
Many people complained, suggested, recommended..../Mucha gente se quejó, sugirió,
recomendó
Presenting a list
The following items should be taken into account/Deberían considerarse los siguientes puntos:
Please, consider the following points: Por favor, considere los siguientes puntos:
1.
2.
Making recommendations
Therefore, I would recommend that.. En consecuencia, yo recomendaría...
It would be advisable... Sería aconsejable...
Redacta un esquema, teni en cuenta las instrucciones de arriba, y utilizando algunas de las siguientes
frases útiles.
5. Redacta tu informe
Aquí tienes el ejemplo de informe (report) con el anterior borrador.
How to get more clients for the pet shop "Meow" (1)
Introduction (2)
The aim of this report is to find ways to get more clients for the pet shop "Meow". I have kept a record of
relevant facts that I have seen during a two-week period and I have asked some clients their opinion on the
shop.
They did not like the veterinarian because he was sometimes rude to them.
They could not find certain products for their dogs.
Some products, like puppy-food, were much more expensive than in other pet shops.
My observations (4)
I observed that three clients left the shop without buying anything because I could not answer their
questions about some of the new products. Also, there were a couple of clients who did not like our policy of
not returning their money when the fish they had just bought died.
Recommendations (5)
In light of the above, I recommend writing and implementing some shop guidelines for all the employees.
These guidelines should, at least, include the following items:
Protocol with clients: How to greet them, offer information, apologise, call them when the product
they want gets to the shop, etc.
Shop organization: How to display the products, information about new products.
Returning policies regarding fish and other animals.
Prices: Compare prices with shops around the area to offer better deals.
(2) Introduction. Primero digo sobre qué va el informe y luego apunto cómo he conseguido la información
para hacerlo.
(3) What the clients say. Utilizo subtítulos y viñetas (también pueden ser números) para presentar la
información. De esta manera, el lector puede comprender más rápidamente la información. Observa,
además, como casi todos los tiempos verbales están en pasado
(4) My observations. He separado con otro subtítulo, la información que yo he recopilado sobre la tienda.
(5) Recommendation: Con la frase "In light of the above" (En este contexto) conecto
toda la información suministrada, con mi conclusión y recomendación final. Decido
nuevamente utilizar viñetas para dejar más claro al lector qué debe hacer. Aunque, esto
no será siempre necesario y valdrá con una frase como "I would therefore recommend..."
Revisa tu informe
Este paso es MUY importante. Una revisión de lo que acabas de escribir puede evitar
muchos errores. Además, procura escribir limpio y claro, evitando los tachones.
At least one of the tasks will involve something intended for publication. Always read the instructions for the
task carefully to be clear about whom you are writing for.
What is an article?
An article
- is a piece of writing usually intended for publication in a newspaper, magazine or journal
- is written for a wide audience, so it is essentially to attract and retain the reader's attention
- may include amusing stories, reported speech and descriptions
- can be formal or informal, depending on the target audience
- should be written in an interesting or entertaining manner
- should give opinions and thoughts, as well as facts
- is in a less formal style than a report
An article can
- decribe an experience, event, person or place
- present an opinion or balanced argumentos
- compare and contrast
- provide information
- offer suggestions
- offer advice
A realistic article should consist of
- an eye-catching title which attracts the reader's attention and suggests the theme of the article. (Think
about why you read a magazine or newspaper article recently- what made you read it?). Articles can also
have subheadings before each paragraph.
- an introduction which clearly defines the topic to be covered and keeps the reader's attention.
- the main body, it can be devided into different paragraphs, in which the topic is further developed in detail.
- the conclusion- summarising the topic or a final opinion, recommendation or comment.
REMEMBER
Before you begin writing it is important to consider:
- where is the article going to appear- in a newspaper or magazine?
- who are the intended readers- a specific group such as student or teenagers, or adults in general?
- what is the aim of the article- to advise, suggest, inform, compare and contrast, decribe, etc?
These three points are the decidintg factors in the layout of your article, its style, language and level of
formality.
Determine the information you are going to use and organize your ideas carefully into paragraphs. Each
paragraph should have a clear topic sentence.
The article could be formal, semi-formal or informal, depending on your intended audience.
Use vocabulary and descriptive language appropriate for the article. Linking words and expressions, and a
variety of vocabulary will only improve your work and make it more interesting.
DO NOT talk about yourself. You are writing for the general public, not a close circle or friends. Your
opinions are only interesting to other people of you can make them amusing, justify them or explain them.
B. Descriptive writing
Descriptive writing requires the writer to describe something, especially in a detailed and
interesting way.
Organisation and presentation
• Include a title where appropriate (not included in word count)
• The text should be well-organised with appropriate use of paragraphs and cohesive
devices
Language
• Use the relevant language of the level as required
• Accurate spelling, grammar and punctuation is expected
• Descriptive language should be used to add interest e.g. adjectives and adverbs
Style and register
• Style and register will vary according to type of descriptive writing and the intended
reader
• Style and register should be consistent