11/15/2017 Meralco » Kuryente Watch

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Kuryente Watch

Kuryente Watch

I. What is system loss? Why

are consumers charged
    for it?
System loss is considered inherent
in the electric distribution
business since it is not possible to
provide electric service without
incurring some form of natural
losses like electricity that escapes as heat, which is called technical
loss. Even without customer demand, the distribution system
remains energized and always ready to deliver power to customers.
Another form of system loss, called non-technical loss, mainly
comprises of:

1. Pilferage (illegal connection, jumper and meter tampering)

2. Commercial loss (reading & billing errors, defective meters
and devices)

Electric distribution utilities in other countries, such as Australia,

implement regulated charges as part of the compensation for system
losses. In the Philippines, the Energy Regulatory Commission (ERC),
allows the following system losses’ charge cap:

1. 8.5% for private distribution utilities(i.e. Meralco, Visayan

Electric Company, Davao Light and Power, Angeles Electric)
2. 13% for electric cooperatives (i.e. Pampanga II Electric
Cooperative, Leyte Electric Cooperative, Agusan Del Norte
Electric Cooperative)

Currently, Meralco’s system loss charge is at 6.5%, lower than the

prescribed system loss cap.

 
II. What is Kuryente Watch?
Kuryente Watch is an anti-power pilferage program of Meralco in
cooperation with concerned citizens and local barangays.

 
III. How do I report power pilferage cases?
Reports are treated with utmost con dentiality. The tipster, the
individual reporting power pilferage cases through any of the
available channels, is assured of non-disclosure of identity. To aid
Meralco in providing optimum and e cient service, the following
information are requested from the tipster:

1. SIN (if available)

2. Exact Location/Address (house/block&lot no., street, subd.,
bgy., municipality/city, province)
3. Nearest landmark (nearest street or establishment)
4. Violator’s Name (if known)

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11/15/2017 Meralco » Kuryente Watch
5. Time and type of illegal activity (e.g. jumper, direct connection
on pole)
6. Premise Type (residential/commercial)

 
IV. Where can I report power pilferage cases?
a. Reporting via the Call Center
Contact us through our Call Center Hotline at 16211 or 631-
1111. Our agents will guide you through theprocess.
b. Walk-in at a Meralco Business Center
Our Business Center representatives are committed to
resolving power pilferages with you. Find aMeralco Business
Center near you through this link/listed below.
c. Reporting via the Meralco website
An online form is provided for your con

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