CORETAN FAJAR

Senin, 18 Juni 2012

materi bahasa inggris tentang telephoning

TELEPHONING

Definition:

Telephoning is having a phone call. Telephoning holds an important role in

the job world especially as the media to communicate, particularly a
communication of long distance. In addition, telephoning makes the task
easier. However, a professional must be able to deal with it professionally so
that in this unit the students will learn how to make a phone call well.

I. WORDS AND EXPRESSIONS TO LEARN

Long distance call floor address

International call dial check
Station to station call push May I help you?
Person to person call contact wrong
number
Collect call phone number hold on, please
leave a message connection go a head
take a message convenient

II. SUBSTITUTION DRILL

a. Making an Appointment

May I help you?

Is there anything I can do for you?
What can I do for you?

A: Good morning. Brown and Brothers Corporation,

B: Good morning. I would like to make an appointment to see Mr.

Brown, please.

Who is calling,
Who is on the line,
Who is speaking,

A: please?

B: My name is Catherine Bauer and I am Mr. John Howard’s secretary.

our
new product
the
new product

Mr. Howard wants to discuss about with Mr. Brown.

 Just
a moment,
Hold
on,

A: please. I’ll check his appointment list first.

busy

out of town

I am afraid Mr. Brown is this week.

What
about next week?
Is
Tuesday okay for you?

Will it be possible?

That will be fine.

That’s good.

B: Can I have the time?

Mr. Brown can see Mr. Howard

between
Mr. Brown will be free at

A: 11 until 12
o’clock.
 is
leaving to the airport.
has
other appointment.

At 12.30 he

We make it at 11 o’clock on Tuesday.

B: Alright. Thank you for your help. Good bye.

A: Good bye.
b. Leaving and Taking a Message

Can
I help you?
May
I help you?
What
can I do for you?

A: Hello, Brown and Brothers Corporation.

May I speak to Mr. Brown, please?

Is Mr. Brown there by any chance?

B:

out
not in

A: He is at the moment. Can I take a message?

 B: This is Anne Spelling. Tell him to call me back at 12.00.

A: Can you spell your last name?

B: Certainly. S-P-E-L-L-I-N-G.

May I have your

number,
Could I know your
phone number,

A: please!

B: Yes, it is 2765987.
A: Is it 2765987?
B: Yes, that’s right.

I’ll give him the

message.
I’ll make sure he
gets the message.

A: O.K.

B: Thank you very much.

c. Getting the wrong Number

A: Hello, Brown and Brothers Corporation. May I help you?
B: Can I speak to Thomas Holmes, please !
A: There is no Thomas Holmes here. You must
have the wrong number.
B: Is this 256922?
A: No, it is 265922.
B: I am sorry. I must have the wrong number.

O.K.
alright

A: It’s Good bye.

 III. PRACTICE

A. Control Practice
1. Receptionist : Hello, Bakrie and Brothers Corporation. What can I do
for you?
Caller : I’d like to speak with Mr. Grimes, please.
Receptionist : there is no Mr. Grimes here,you must have
wrong number.
Caller : Is this 456783 ?
Receptionist : No, you must have wrong number,and this is 456738.
Caller : I’m sorry,I must have wrong number.
Receptionist : That’s all right. Good bye

2. Secretary : Haskel, Cleaver and Young Corporation, good

Morning,what can I do for you?
Caller : Can you put me through to mr ken Andrew,please?
Secretary : there is no mr Ken Andrew here. You must have the
wrong number. Caller : is it the head office of Haskel,
Cleaver
and Young Corporation ?
Secretary : No, it is not. It is its Branch office. You can
call the head office directly.
Caller : Can I have the number, please?
Secretary : Sure, it is 7895686.
Caller : Thank you.
Secretary : You’re welcome.