Universidad de San Carlos de Guatemala

Engineering School
Technical English 4

BENCHMARKING AND OUTSOURCING SHORT EXAM

Instructions: You have to choose one type of industry and assume that you
will establish an enterprise for that sector (a non-existent one). For this choice
you will have to develop the following:

Benchmarking

You have to choose local (Guatemalan) and international competitors (two

or three) in order to apply benchmarking making reference to them.

Likewise, you have to describe every single benchmarking type (strategical,

internal, external, international, performance, etc.) and you will indicate
which of them are applicable according to your criterion (making a
justification of why they apply).

Outsourcing

From all the functions or departments that you are going to designate to the
company, indicate and explain in which areas you should outsource. This will
vary according to the nature of the enterprise that you have chosen.
SWOT Analysis Worksheet

Strengths Weaknesses
What do you do well? What could you improve?
What unique resources can you draw on? Where do you have fewer resources than others?
What do others see as your strengths? What are others likely to see as weaknesses?

Opportunities Threats
What opportunities are open to you? What threats could harm you?
What trends could you take advantage of? What is your competition doing?
How can you turn your strengths into opportunities? What threats do your weaknesses expose you to?

© Copyright Mind Tools Ltd, 2006-2015.

Please feel free to copy this sheet for your own use and to share with friends, co-workers or team members, just as long as you do not change it in any way.
Company Name
Website:
Lasted Edited:
By:
Target Market: _____________________________
___________________________________________
___________________________________________
___________________________________________
Industry Trends: ___________________________
___________________________________________
___________________________________________
Goals: (specific and measurable)
1. _________________________________________
2. _________________________________________
3. _________________________________________
Strategies:
1. _________________________________________
2. _________________________________________
3. _________________________________________
Your Strengths:
1. _________________________________________
2. _________________________________________
3. _________________________________________
--------------------------------------------------------------------------------------------------------------------------------------------
Monthly Tactics
January: __________________________________
___________________________________________
___________________________________________
February: _________________________________
___________________________________________
___________________________________________
March: ____________________________________
___________________________________________
___________________________________________
April: _____________________________________
___________________________________________
___________________________________________
May: ______________________________________
___________________________________________
___________________________________________
June: _____________________________________
___________________________________________
___________________________________________
Address 1
Address 2
Phone:
Email:
Yearly Marketing Budget: ____________________
Product (or services): ________________________
___________________________________________
Price: _____________________________________
___________________________________________
Placement: _________________________________
___________________________________________
Promotion: ________________________________
__________________________________________
Top 3 Competitors:
1. _________________________________________
2. _________________________________________
3. _________________________________________
Your Weaknesses:
1. _________________________________________
2. _________________________________________
3. _________________________________________
July: ______________________________________
___________________________________________
___________________________________________
August: ___________________________________
___________________________________________
___________________________________________
September: ________________________________
___________________________________________
___________________________________________
October: ___________________________________
___________________________________________
___________________________________________
November: _________________________________
___________________________________________
___________________________________________
December: _________________________________
___________________________________________
___________________________________________
Arrange the following list of hazards in
the workplace in the appropriate
categories
Chemical Physical Human Biological Transport
Hazards Hazards Hazards Hazards Hazards

List of Hazards
Bright light from a photocopier; ultra violet light from a sunbed; excess heat; excess cold;
microwaves; X-rays; noise; fungi; bacteria; viruses; parasites; farmer’s lung; lubricants;
paints; glues; asbestos cement; drugs; aerosols; alcohol; fork lifts; trucks; cranes; hoists;
elevators; violence; stabbing; robbery; aggression; verbal abuse; shooting; bullying.

What would you regard as a high-risk hazard?

Are there some workplaces which have a higher risk of some hazards than others?
Safety Statement
This Safety Statement is our programme in writing to highlight the importance of health
and safety in ____________________________________________ (Name of classroom or
department). We want to protect ourselves from accidents and injury while at school.
We promise to be safety conscious, act responsibly, follow instructions and accept
directions when given. We will check and revise this statement regularly.

Examples of Hazards Risk of Injury is We need to do the

following to avoid
accidents and injuries

Ex: faulty socket Ex: Electric shock Ex:Report the fault

horseplay

bullying

litter
Working in a Shop
Many young people work part-time in shops and stores. Customer safety is very
important, and so too is the safety of people working in the workplace.

Here is a list of hazards that workers need to be alert of while working in a shop, store or
supermarket or similar workplace.

After each hazard:

(a) Describe a possible injury or accident that could occur

(b) Suggest one way the accident or injury could be prevented.

Accident Prevention

Wet floors pools of water:

Mats on floors:

Water:

Fruit:

Steps/stairs:

Containers of oil:

Boxes left around:

Cigarettes:

Cooking facilities left on:

Vandalism and robbery:

Heavy loads:
Objects falling or dropping:

Meat slicers:

Rotisseries:

Sharp knives:

Steam / hot water:

Cold rooms:

Changing bulbs, loose wires,

faulty sockets:

Christmas lights:

Signs:

Cleaners, chemicals,
paints and glues:

Handbags:
Working on a Construction Site
Did you know that over 100,000 people are employed in construction in Ireland and, as
you read this, the figure is rising.

Some points to note!

• Safety equipment and helmets do prevent injury and death

• The first week on site is the most dangerous
• Accidents are more frequent at the end of the day
• Small building jobs are the most risky
• Trainers and runners are not suitable footwear on site

Hazards on a Construction Site

Read the following handout and answer the questions

1. Ladders- how could accidents occur?

2. Lifting – what are the dangers?

3. Roofs – what are the dangers?

4. Transport – dumper trucks, cranes etc – what must workers watch for?

5. Scaffolding – what are the dangers?

6. Power tools – what is the greatest risk to workers using them?

7. Excavation work – what are the dangers when digging holes, trenches, foundations etc?

8. Electricity – what could happen and how?

9. Dust, paint, asbestos, welding cements – what are the risks?