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to me
Dear Mr. Girotra,
We would like to inform you that your concern regarding down time credit has been forwarded to the
our team. Our team is working on your issue on high priority basis. We will get back to you with the
feedback at the earliest.
We need your support during this period which enables us to serve you better.
For any further assistance, please feel free to contact our customer service in your city, for details of
the contact number please visitwww.tataindicombroadband.in or write to us
on customerservice@tatacommunications.com
Warm Regards
Glory,
Customer Service team,
Tata Indicom Broadband 2.0
IF YOU ARE NOT ABLE TO UNDERSTAND THE DIFFERENCE BETWEEN VALIDITY AND
ACCOUNT BALANCE, PLEASE PASS ON THIS EMAIL TO SOMEONE WHO CAN!!
- Show quoted text -
Dear. Customer,
We understand the inconvenience caused to you and we regret for the same.
With regard to the various instances stated by you in your mail - all of which lead you to believe that
services provided by us are to the contrary of what your expectations were.
We would like to emphasize on the fact that you are a valuable customer to us and request you to
grant us an opportunity to serve you better. It is our constant endeavor to serve our customers to their
satisfaction.
With reference to your mail we have verified our records referring to your concern with the complaint
number 12780110 we would like to inform you that
15 days validity has already been provided to your account, your's earlier validity expiry date was
11/2/2010 11:59:59 PM
which has been extended to 11/16/2010 11:59:59 PM as per down time credit.
For any further assistance, please feel free to contact our customer service in your city, for details of
the contact number please visitwww.tataindicombroadband.in or write to us
on customerservice@tatacommunications.com
Warm Regards,
Nimai,
Customer Service Team,
Tata Indicom Broadband 2.0
Reply
THE FOLLOWING LINES ARE COPY-PASTED FROM YOUR OWN WEBSITE WHICH MAKE
CLEAR THE DIFFERENCE BETWEEN 'VALIDITY' AND 'ACCOUNT BALANCE':
NOTE : The validity of your account is based on your tariff plan and will expire
upon the account balance getting fully exhausted or the expiry of validity
period of your recharge value voucher, whichever is earlier.
ROHIT: PLS TALK TO THESE GUYS AND EXPLAIN THE DIFFERENCE. I DON'T KNOW WHAT
ELSE TO SAY TO THESE PEOPLE!
- Hide quoted text -
On Fri, Sep 17, 2010 at 5:01 PM,
customerservice <customerservice@tatacommunications.com> wrote:
With reference to your request for downtime credit, we would like to inform you that as
per the norms for the prepaid customers we will provide the down time credit in the form
of validity extension.
For any further assistance, please feel free to contact Customer Service in your city for
details of the contact no please visit http://www.tataindicombroadband.in or write us
on customerservice@tatacommunications.com. We will be delighted to assist you.
Warm Regards,
Sridhar,
Complaint Management Team,
TATA Indicom Broadband 2.0.
Dear Customer,
We understand the inconvenience caused to you and we regret for the same.
With reference to your mail, as per the resolution for the complaint
number 12780110 regarding dowtime credit we would like to inform you that The 15 days validity has
already been provided to your account earlier validity expiry date was 11/2/2010 11:59:59 PM.which
has been extended to 11/16/2010 11:59:59 PM as per DTC
For any further assistance, please feel free to contact our customer service in your city, for details of
the contact number please visitwww.tataindicombroadband.in or write to us
on customerservice@tatacommunications.com
Warm Regards,
Ghouse
We understand the inconvenience caused to you and we regret for the same.
With reference to your mail, as per the resolution for the complaint number 12853496 regarding wrong
plan we would like to inform you that checked at our end.you have made request for plan change to
selected PlanId:500764 cpe MonthlyRental:null on 18-AUG-2010 08:08:29 with remote
ip:59.164.19.104
We require your valuable support & co- operation during this period.
For any further assistance, please feel free to contact Customer Service in your city for details of the
contact no please visit http://www.tataindicombroadband.in or write us
on customerservice@tatacommunications.com.
Warm Regards,
Kamalakar,
Customer Service Team
Tata Indicom Broadband 2.0
I HAVE BEEN CORRESPONDING WITH YOU FOR MORE THAN A MONTH AND HALF NOW AND
STILL MY QUERY HAS NOT BEEN RESOLVED. I FEEL LIKE I AM BANGING MY HEAD
AGAINST A BRICK WALL WHEN TALKING TO YOU!
Dear Customer,
We understand the inconvenience caused to you and we regret for the same.
We would like to inform you that your concern regarding Downtime Credit has been escalated to our
team and we are waiting for the resolution as soon as we get the feedback from our team we will
update you.
We need your support during this period which enables us to serve you better.
For any further assistance, please feel free to contact our Customer Service in your city, for details of
the contact number please visitwww.tataindicombroadband.in or write to us
on customerservice@tatacommunications.com.
Warm Regards,
Abdul Qadeer,
Complaint Management Team,
Tata Indicom Broadband 2.0.
customerservice show
details Sep 5
to me
Dear Customer,
We would like to emphasize on the fact that you are a valuable customer to us and request you to
grant us an opportunity to serve you better. It is our constant endeavor to serve our customers to their
satisfaction.
We would like to inform you that your concern regarding validity extension has been forwarded to our
team. Our team is working on your issue on high priority basis. We will get back to you with the
feedback at the earliest.
We need your support during this period which enables us to serve you better.
For any further assistance, please feel free to contact our customer service in your city, for details of
the contact number please visitwww.tataindicombroadband.in or write to us
on customerservice@tatacommunications.com
Warm Regards,
Nimai,
Customer Service Team,
Tata Indicom Broadband 2.0
Dear Customer,
With reference to your mail we would like to inform you that your concern regarding validity has been
forwarded to our team. Our executives are working on your issue on high priority basis. We will get
back to you with the feedback at the earliest.
For any further assistance, please feel free to contact our customer service in your city, for details of
the contact number please visitwww.tataindicombroadband.in or write to us
on customerservice@tatacommunications.com
Warm Regards,
Abdul Qadeer,
Customer Services Team,
Tata Indicom Broadband 2.0.
ccravindran.s@tatacommunications.com,
janice.goveas@tatacommunications.com,
"Rohit Singh (R&R)" <rohit.s@tatacommunications.com>
dateWed, Sep 1, 2010 at 4:10 PM
subjectRe: FW: Service Conformation
mailed- gmail.com
by
THE VALIDITY PERIOD DOES NOT MEAN ANYTHING AS IT REFERS TO THE VALIDITY OF THE
ACCOUNT RECHARGE VALUE VOUCHER I HAVE BOUGHT.
HERE IS WHAT YOUR WEBSITE STATES :
NOTE : The validity of your account is based on your tariff plan and will expire upon the account balance
getting fully exhausted or the expiry of validity period of your recharge value voucher, whichever is
earlier.
I AM SURPRISED YOU DO NOT KNOW HOW YOUR OWN SYSTEM WORKS AND I HAVE TO
POINT OUT THIS ANOMALY.
We understand the inconvenience caused to you and we regret for the same.
With reference to your mail we have verified our records referring to your concern with the complaint
number 12780110 we would like to inform you that as per the ticket update received from TCS that
The 15 day’s validity has already been provided to you.
Your earlier validity expiry date was 11/2/2010 which has been extended to 11/16/2010 as per Down
time credit.
For any further assistance, please feel free to contact our customer service in your city, for details of
the contact number please visitwww.tataindicombroadband.in or write to us
on customerservice@tatacommunications.com
Warm Regards,
Nimai,
Customer Service Team,
Until I receive this in writing from your team, I shall not consider my complaint as resolved.
Vivek.
ustomerservice show
details Aug
to me 26
Dear Customer,
We would like to emphasize on the fact that you are a valuable customer to us and request you to
grant us an opportunity to serve you better. It is our constant endeavor to serve our customers to their
satisfaction.
We would like to inform you that your concern regarding down time credit details has been forwarded
to our team with complaint number 12780110. Our team are working on your issue on high priority
basis. We will get back to you with the feedback at the earliest.
We need your support during this period which enables us to serve you better.
For any further assistance, please feel free to contact our customer service in your city, for details of
the contact number please visitwww.tataindicombroadband.in or write to us
on customerservice@tatacommunications.com
Warm Regards,
Nimai,
Customer Service Team,
Tata Indicom Broadband 2.0
I have recharged my account on 18th Aug so I know my current balance and validity. My query
was regarding the ORIGINAL expiry date before the downtime credit was given.
IF YOU HAVE GIVEN ME DOWNTIME CREDIT, IT MEANS THERE WAS A START DATE AND
AN END DATE TO THE PERIOD RIGHT? WHY CAN'T YOU JUST ANSWER MY QUESTIONS
IN PLAIN ENGLISH!!
IF YOU CANNOT ANSWER MY QUESTIONS, PLS PASS ON THIS MAIL TO SOMEONE WHO
CAN.
Dear Customer,
We understand the inconvenience caused to you and we regret for the same.
With reference to your mail, as per the resolution for the complaint number 12760356 regarding
Downtime credit we would like to inform you that Downtime credit has been already credited to
your account kindly follow your account statement as below.
we would like to inform you that we have verified our records and found that your account current
balance is Rs.1398.718/- and validity 16-NOV-2010.
For any further assistance, please feel free to contact our customer service in your city, for details
of the contact number please visit www.tataindicombroadband.in or write to us
on customerservice@tatacommunications.com
Warm Regards,
Ghouse,
Customer Service Team
Tata Indicom Broadband 2.0
From: Vivek Girotra [mailto:vgirotra@gmail.com]
Sent: Wednesday, August 25, 2010 4:43 AM
To: Customer Service (Retail-India)
Cc: Janice Goveas; Ravindran Subramanian; Rohit Singh (R&R)
Subject: Re: Service Conformation
HOW CAN YOU SAY MY COMPLAINT HAS BEEN ADDRESSED WHEN YOU HAVE NOT YET
ANSWERED ANY OF MY QUESTIONS?
THIS HAS DEFINITELY GOT TO BE THE MOST PATHETIC CUSTOMER SERVICE EVER!
THIS ISSUE HAS NOT BEEN ADDRESSED AND I DO NOT CONSIDER YOUR
RESPONSE AS VALID.
I HAVE BEEN CORRESPONDING WITH YOU FOR MORE THAN A MONTH AND YOU
CANNOT GIVE ONE STRAIGHT ANSWER!
LOOK AT THE MAIL TRAIL BELOW- DOES IT LOOK LIKE MY COMPLAINT HAS BEEN
ADDRESSED??
Dear Customer,
Warm Regards,
Customer Care,
We would like to inform you that your concern regarding downtime credit has been forwarded to
our team with complaint number
12760356. Our concern team is working on this issue on high priority basis. We will get back to
you with the feedback at the earliest..
Looking forward for your co-operation and support to serve you better
For any further assistance, please feel free to contact our Customer Service in your city, for
details of the contact number please visit www.tataindicombraodband.in or write to us
on customerservice@tatacommunications.com.
Warm Regards,
Ghouse,
Customer Service Team
Tata Indicom Broadband 2.0
I got a call from your service team yesterday. The person at the other end told me that I had 360
hrs of downtime credit and that was equal to 10 days. I asked her how 360 hrs is equal to 10 days
as 360/24 = 15 days.
She replied saying since my current plan was for Rs 36 / day, I had 360/36 = 10 days credit.
How can you divide no of hours by rupees!! I am seriously appalled that a representative from a
TATA company calls me up and talks such nonsense.
Further, I asked as to when to downtime credit was given. The person replied that it has been
given since 18th Aug which is completely false as I renewed my account on 17th. At this point,
your representative was completely flummoxed and said that they will call back, which of course
they never did.
I want a resolution to this problem by tomorrow EOD, failing which I have a good mind to go to the
consumer court.
Enough is enough.
Vivek.
Dear Customer,
We would like to inform you that your concern regarding validity extension has been forwarded to
our team with complaint number 12760356 . Our team are working on your issue on high priority
basis. We will get back to you with the feedback at the earliest.
We need your support during this period which enables us to serve you better.
For any further assistance, please feel free to contact our customer service in your city, for details
of the contact number please visit www.tataindicombroadband.in or write to us
on customerservice@tatacommunications.com
Warm Regards,
Nimai,
Customer Service Team,
Tata Indicom Broadband 2.0
From: Vivek Girotra [mailto:vgirotra@gmail.com]
Sent: Friday, August 20, 2010 10:23 PM
To: Customer Service (Retail-India)
Cc: Rohit Singh (R&R)
Subject: Re: FW: FW: TATA INDICOM BROADBAND
Dear Customer,
We understand the inconvenience caused to you and we regret for the same.
We have been trying to call you on 9892086766 on dated on 19-August-2010 to understand the
complaint given by you.
Since we were unable to contact you, hence with regards to your mail, we would like to inform you
that we have verified our records and found that we have already credited the validity extension
as per our validity of extension policy for the non connection days.
For any further assistance, please feel free to contact our customer service in your city, for details
of the contact number please visit www.tataindicombroadband.in or write to us
on customerservice@tatacommunications.com
Warm Regards,
Nimai,
Customer Service Team,
Tata Indicom Broadband 2.0
I ALREADY KNOW YOUR POLICY. YOU HAVE SENT ME THAT INNUMERABLE TIMES.
We understand the inconvenience caused to you and we regret for the same.
With regards to your mail, Kindly be informed that the system performs the following checks
based on the SR type captured in the Remedy table:-
1. The difference in the time complain was raised (logged into the Remedy table) and the time
when the technical team resolves the issue is calculated.
2. As per the new validity extension Policy if the usage is less than 2 Min & the connection
should be down till 3 Days then the validity extension will be given to you automatically. If you
need any further assistance kindly revert back to us.
So based on your complaint/complaints registered with us, you will be given validity extension, if
you are eligible for and the same will be updating your account.
For any further assistance, please feel free to contact our customer service in your city, for details
of the contact number please visit www.tataindicombroadband.in or write to us
on customerservice@tatacommunications.com
Warm Regards,
Abdul Qadeer,
Pls refer the attached mail trail. My connection was dead for 13 days and I was promised that
extension would be given.
The below mail states 360 hrs of extension have been given.
We understand the inconvenience caused to you and we regret for the same.
With regards to your mail, we would like to inform you that please refer the below statement for
your further clarification regarding the down time credit.
You can also reach us at 1800 209 7070 toll free number
For any further assistance, please feel free to contact our customer service in your city, for details
of the contact number please visit www.tataindicombroadband.in or write to us
on customerservice@tatacommunications.com
Warm Regards,
Abdul Qadeer,
As per the new validity extension Policy if the usage is less than 2 Min & the connection should be
down till 3 Days then the validity extension will be given to you automatically. If you need any
further assistance kindly revert back to us.
So based on your complaint/complaints registered with us, you will be given validity extension, if
you are eligible for and the same will be updating your account.
YOU ARE THE 'CUSTOMER SERVICE' SO WHY DON'T YOU SERVICE YOUR CUSTOMER
FOR A CHANGE INSTEAD OF CITING COMPANY POLICY IN EVERY GODDAMN EMAIL?
CHECK MY ACCOUNT DETAILS AND TELL ME IF 13 DAYS HAVE BEEN CREDITED TO MY
ACCOUNT OR NOT? HOW DIFFICULT IS THAT?
We have been trying to call you on 2225569513 on dated on 31- July-2010 to understand the
complaint given by you.
Since we were unable to contact you, with regards to your mail, Kindly be informed that the
system performs the following checks based on the SR type captured in the Remedy table:-
1. The difference in the time complain was raised (logged into the Remedy table) and the time
when the technical team resolves the issue is calculated.
2. As per the new validity extension Policy if the usage is less than 2 Min & the connection
should be down till 3 Days then the validity extension will be given to you automatically. If you
need any further assistance kindly revert back to us.
So based on your complaint/complaints registered with us, you will be given validity extension, if
you are eligible for and the same will be updating your account.
For any further assistance, please feel free to contact our customer service in your city, for details
of the contact number please visit www.tataindicombroadband.in or write to us
on customerservice@tatacommunications.com
Warm Regards,
Nimai,
Customer Service Team
Tata Indicom Broadband 2.0
From: Vivek Girotra [mailto:vgirotra@gmail.com]
Sent: Saturday, July 31, 2010 2:39 PM
As per the new validity extension Policy if the usage is less than 2 Min & the connection should be
down till 3 Days then the validity extension can be given to you automatically. If you need any
further assistance kindly revert back to us.
We understand the inconvenience caused to you and we regret for the same.
We have been trying to call you on 2225569513 on dated on 30- July-2010 to understand the
complaint given by you.
Since we were unable to contact you, hence as per your mails we would like to inform you that
connectivity issue has been resolved as per the resolution of the complaint number 12639570.
However we would like to request you to if you have any concern kindly revert us to do needful.
However with reference to your mail, as we would like to inform you that As per the new validity
extension Policy if the usage is less than 2 Min & the connection should be down till 3 Days then
the validity extension can be given to you automatically. If you need any further assistance kindly
revert back to us.
For any further assistance, please feel free to contact our customer service in your city, for details
of the contact number please visit www.tataindicombroadband.in or write to us
on customerservice@tatacommunications.com
Warm Regards,
Nimai,
Customer Service Team
Tata Indicom Broadband 2.0
Hi
After a duration of 10 days, my connection was repaired on Wednesday and again yesterday it
stopped working.
The local engineer called me today afternoon to say that the problem is fixed but I am not able to
verify it as I am in office.
Pls let me know how you plan to compensate me for this exasperating problem and the undue
delay of 13 days.
Since my account is a prepaid account, it is only fair that you add 13 days validity to my account.
Vivek.
We regret for the inconvenience caused to you - with regard to the various instances stated by
you in your mail - all of which lead you to believe that services provided by us are to the contrary
of what your expectations were.
We appreciate your concern in providing us your views on our service which is a valuable input
for us to improvise on the way we function.
It is our constant endeavor to serve our customers to their satisfaction. With all the credibility that
every Tata product offers we can assure you, our best inputs to keep up with your expectations.
With reference to your mail we would like to inform you that your concern regarding connectivity
has been forwarded to our team. Our executives are working on your issue on high priority basis.
We will get back to you with the feedback at the earliest.
For any further assistance, please feel free to contact our customer service in your city, for details
of the contact number please visit www.tataindicombroadband.in or write to us
on customerservice@tatacommunications.com
Warm Regards,
Abdul Qadeer,
Further, I do not understand why you have to call ME to understand the complaint when you have
your own service centres to get all the information you need.
MY CONNECTION IS DEAD SINCE LAST MONDAY AND THIS IS DUE TO SOME POWER
FAILURE AT THE CONTROL CENTRE SO DON'T TELL ME TO SWITCH MY ROUTER ON
AND OFF. FIX THIS PROBLEM ASAP OR I AM GOING TO DRAG TATA INDICOM
BROADBAND TO THE CONSUMER COURT!!!
Vivek.
We have been trying to call you on 9892086766 on dated on 26th July 2010 to understand the
complaint given by you.
We are unable to contact you we would like to inform you that your concern regarding connectivity
with complaint number 12580120 has been forwarded to our team. Our executives are working on
your issue on high priority basis. We will get back to you with the feedback at the earliest.
As we would like to inform you that as per the new Down time credit Policy if the usage is less
than 2 Min & the connection should be down till 3 Days then the Down time credit Can be given to
you automatically
For any further assistance, please feel free to contact Customer Service in your city for details of
the contact number please visit http://www.tataindicombroadband.in/contactus.html or write us
on customerservice@tatacommunications.com.
Warm Regards,
Anusha,
ARE YOU EVEN READING MY EMAILS??? ONE WEEK NOW AND STILL NO RESOLUTION
YET!
2. Why has no one bothered to call me and update me in 7 days inspite of 4 calls to the helpline
and 2 emailS to you?
4. Let me know how you are going to compensate me for this immense waste of my time and
money.
On Sat, Jul 24, 2010 at 8:17 PM, customerservice <customerservice@tatacommunications.com>
wrote:
We would like to emphasize on the fact that you are a valuable customer to us and request you to
grant us an opportunity to serve you better. It is our constant endeavor to serve our customers to
their satisfaction.
We would like to inform you that your concern regarding connectivity has been forwarded to our
team with complaint number 12580120. Our executives are working on your issue on high priority
basis. We will get back to you with the feedback at the earliest.
For any further assistance, please feel free to contact our customer service in your city, for details
of the contact number please visit www.tataindicombroadband.in or write to us
on customerservice@tatacommunications.com
Warm Regards,
Nimai,
2. Why has no one bothered to call me and update me in almost 6 days inspite of 4 calls to the
helpline and an email to you?
4. Let me know how you are going to compensate me for this immense waste of my time and
money.
Just answer the above four questions. I already know how 'valuable' a customer I am and that you
working on my problem on a 'high priority basis'.
Vivek.
We understand the inconvenience caused to you and we regret for the same.
We would like to inform you that your concern regarding connectivity has been forwarded to the
team with complaint number 12580120. Our executives are working on your issue on high priority
basis. We will get back to you with the feedback at the earliest.
We need your support during this period which enables us to serve you better.
For any further assistance, please feel free to contact our customer service in your city, for details
of the contact number please visit www.tataindicombroadband.in or write to us
on customerservice@tatacommunications.com.
Warm Regards,
Abdul Qadeer,
Hello
My connection has not been working since Mon and I have registered a complaint on Mon night,
Tue night and Wed night to no avail.
In the last three days, I have not received any email/call from the TATA service centre nor any
update on what is the status of my problem. Everytime I call the call centre, they give me an
assurance that my problem will be resolved in '24 hours' and that the engineers are already
working on the problem.
The last few days have been really frustrating and annoying as I feel like I'm banging my head on
a wall by talking to Tata Customer service.
Pls get my connection working asap and I also want an apology from the local service team for
this irreponsible behaviour.
Vivek.
--
--------------------------------------------------
Vivek Girotra
Tel: 91-9892086766
Email: vgirotra@gmail.com