ATTACHMENT A - OCA Workforce Competency Matrix

The critical skills clusters and definitions are as follows:

1. Core - Basic competencies in which all employees must have at least

minimum proficiency. Examples include the ability to: interpret information, write effectively and exercise a professional code of
ethics.

1. Administrative/managerial – Includes competencies needed to manage and/or oversee general administrative functions of the
agency or a program. Examples include the ability to: provide leadership, establish goals and measures, develop internal policies
and procedures.

2. Program Planning and Evaluation – Competencies needed to conduct research, monitor operations, ensure compliance, and
measure progress towards meeting planned objectives. Examples include the ability to: design programs, develop survey
instruments, and perform data analysis.

3. Fiscal Management – Competencies needed to manage or oversee financial requirements of the agency or a program. Examples
include skills in: developing budgets, monitoring expenditures, and developing contracts.

4. Marketing/Public Relations - Skills needed to inform stakeholders about OCA programs and services, and maintain effective
relationships. Examples include ability to: identify stakeholders, make public speeches or presentations skills, and disseminate
information.

Definitions of Competency Levels:

Basic (B): Minimal knowledge or proficiency; able to complete the routine task requirements.

Intermediate (I): Working knowledge or proficiency; able to complete most task requirements.

Advanced (A): Professional level mastery or proficiency; able to complete complex task requirements.
 OCA Workforce Competency Matrix
Skill Levels: B=Basic I= Intermediate A= Advanced
Occupational Categories

Required Skills/Competencies Research &

Program Acct. & Information Admin.Sup Human
Director/ Legal Planning Finance Technology port Resources
Managers
Core:
1. Interpret written information A A A A A A A
2. Write effectively A A A B I B A
3. Apply effective listening skills A A A A A A A
4. Analyze information A A A I A B A
5. Speak effectively with target A A I B I I I
audience
6. Solve problems A A A I A B I
7. Understand internal policies A
and procedures A I B B B A
8. Understand legal and ethical A A I I B I A
issues
9. Exercise professional code of A A A A A A A
ethics
10. Identify problems A A A I A B A
11. Make decisions A A I B I B A
12. Design and prepare program A I A I B A A
reports
13. Maintain confidentiality A A A A A A A
14. Work in groups or teams A I A B I B I
15. Use computer based I I I I A A A
information systems
16. Know word processing, B B I I A I I
database & spreadsheet computer
software
17. Time Management A I A B I B B
18. Customer focus/orientation A I I I I I I
 OCA Workforce Competency Matrix
Skill Levels: B=Basic I= Intermediate A= Advanced
19. Think creatively I I A I I I I
20. Apply innovative solutions I B A B I B B

Research &
Program Acct. & Information Admin. Human
Administrative/Managerial: Directors/ Legal Planning Finance Technology Support Resources
Managers
1. Provide leadership A I I B I B I
2. Interview and hire employees A B B B B B A
3. Conduct Staff evaluations A B B B B B I
4. Mediate differences among I B B B B B A
personnel
5. Understand and cultivate I I I B B B I
strategic partnerships
6. Facilitate Meetings I I I B I B I
7. Respond to emergency A B B B A B I
situations
8. Identify programmatic and A B A I I B B
administrative issues
9. Set goals to meet identified A A A B I B I
performance standards
10. Develop internal policies and A A I I B B A
operating procedures
11. Work effectively within A I I I I I I
political environment
12. Identify internal/external A I I I I I I
politics that impact organization
13. Manage change/change agent A I B B I B B
14. Strategic Planning A B I B I B I
15. Handle complaints or A A I I I B I
concerns
16. Manage risks A A I I I B A
 OCA Workforce Competency Matrix
Skill Levels: B=Basic I= Intermediate A= Advanced

Research &
Program Planning and Program Acct. & Information Admin. Human
Evaluation: Directors/ Legal Planning Finance Technology Support Resources
Managers
1. Design programs and special I I A B I B I
projects
2. Research information I A A A I B I
3. Determine program A A A B A A A
stakeholders
4. Determine benefits to A A A B I I I
stakeholders
5. Develop and implement A I A B I B I
programs
6. Determine delivery strategies I I A I A B I
(staff, expenditures, etc)
7. Identify barriers affecting I I A I I B I
program success
8. Design data collection and B B A I I I I
tracking systems
9. Understand state/federal/grant I I A A B B I
guidelines for services
10. Design program monitoring I I A I I I I
and evaluation systems
11. Monitor compliance with A A A A A B A
regs, laws, policies
12. Review and evaluate program I I A B A B A
plans and strategies
13. Develop and implement I I A I I B A
corrective action plans
14. Identify appropriate B B B B A B B
technology
15. Work with boards, councils, A A A I I B I
commissions, etc.
 OCA Workforce Competency Matrix
Skill Levels: B=Basic I= Intermediate A= Advanced
16. Write policy papers A A A B I B I
(Program Planning and
Evaluation Continued) Research &
Program Acct. & Information Admin.Sup Human
Directors/ Legal Planning Finance Technology port Resources
Managers
17. Conduct benchmarking for I I I I I B I
program activities
18. Devise action plans I I I I I B I
19. Share information internally A A A A A I A
and externally
20. Develop customer feedback I B B B I B B
mechanisms

Research &
Fiscal Management: Program Acct. & Information Admin.Sup Human
Directors/ Legal Planning Finance Technology port Resources
Managers
1. Develop departmental budgets I B B A I B I
2. Monitor for fiscal compliance I B B A B B B
3. Prepare proposals I B I A I B B
4. Monitor expenditures against I B I A I B B
budget
5. Evaluate cost effectiveness I B I A I B I
6. Develop internal control I B B A B B B
systems
7. Monitor for fiscal compliance I B B A B B B
8. Negotiate contracts I A B I B B B
9. Manage contracts I B A I I B I
10. Generate interna l/external B B I A B B B
fiscal reports
 OCA Workforce Competency Matrix
Skill Levels: B=Basic I= Intermediate A= Advanced

Marketing/Public Relations: Research & Acct. & Information Admin.Sup Human

Directors/ Legal Program Finance Technology port Resources
Managers Planning
1. Identify stakeholders A B I B B B I
2. Build partnerships A B I B I B B
3. Collaborate with partners A B I I I I I
(Marketing/Public Relations
continued)
Directors/ Research & Acct. & Information Admin.Sup Human
Managers Legal Program Finance Technology port Resources
Planning
4. Establish linkages with A B I B B B B
partners
5. Develop lectures/presentations I I I I I B I
6. Conduct public speaking I I I B B B I
presentations
7. Market programs, services or B B I B I B B
events
8. Design promotional materials B B I B B B B
9. Design and maintenance of B B B B A B B
websites
10. Assess needs of stakeholders A B I I A I I