Ip 901

NSSG SUPPORT SOLUTIONS
IP-901 - ALL ACTIVE SOLUTIONS

September 2005
This document contains information that was exported directly from Konica Minolta's NSSG
Support knowledge base. Some solutions may contain hyperlink references which originally
contained links to graphic or text files. If you wish to view these files, you must access the
solutions via NSSG Web Support on Konica Minolta's website, www.kmbs.konicaminolta.us.
Legal Notice
This document is designed as a diagnostic tool, primarily for Konica Minolta's

support personnel, and authorized service representatives. Konica Minolta
recommends that all service be performed by an authorized service
representative. Users are responsible for seeking advice of a Konica Minolta
authorized service representative regarding the information, opinion, advice
or content of this document.
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Copyright 2005, Konica Minolta Business Solutions U.S.A., Inc.

IP-901
DESCRIPTION: Printing to the IP901 controller through Microsoft* Windows 2000 is slow. SOLUTION ID: 156120
SOLUTION: CAUSE: There is a problem with the standard TCP/IP* port implementation in Windows 2000 and USAGE: 55
possibly Windows XP. The Windows port monitor is waiting for an ack (response) from the printer
within a preset amount of time and will not send the next packet until receiving the ack. Controllers
that are running Windows seem to be mostly affected by this. Embedded Fiery controllers are
running LINUX* and do not seem to have an issue.
SOLUTION: There is a temporary fix for this that is currently only available by calling Microsoft.
Microsoft Knowledge Base Article - 816627. This fix is specific to Windows 2000 only. Konica
Minolta cannot provide this patch as it is only available by directly contacting Microsoft and
requesting it. It is not publically available for download. An easier workaround is to [[load the "Print
Services for Unix" on Windows 2000| URL http://techweb.konicabt.com/tpm/media/Unix.wmv]]. To
install "Print Services for Unix", perform the following:
1. Click on Start => Settings => Control Panel.
2. Start "Add Remove Programs" and select "Windows Components".
3. From the "Windows Components" list, select "Other network file and print services" . "Print
Services for Unix" is the only selection available from that list.
4. Once loaded, this will add "LPR port" to the ports list when adding a new printer port.
5. When selecting an LPR port, the top line of the LPR port dialog box is the TCP/IP address of the
Fiery and the bottom line is the queue to be printed to. The choices for the bottom line would be
print, direct, or hold.
Notes:
a. Printing with the LPR port should be significantly faster on a 100BaseT network when sending
large files.
b. The latest version of [[Windows Media Player| URL
http://www.microsoft.com/windows/windowsmedia/download/default.asp]] must be installed to view
the above link.
*[[Trademark ownership information| FILE V:\TEXT\TRADEMRK.TXT NEW]]
DESCRIPTION: How to make booklets on the 8050/IP901 with version 1.1 system code. SOLUTION ID: 167342
SOLUTION: Booklet mode settings vary slightly, depending on the application being used. Updated instructions USAGE: 27
have been posted on the [[Konica Minolta FTP site| URL ftp://kbtdigital:kx15@ftp.konicabt.com]].
These instructions illustrate the specific application and driver settings required to make a booklet
on 8.5x11 or 11x17 paper, 12 X 18 is not supported as a printer function.
Note: These instructions are specific to version 1.1 system code and do not apply to version 1.0.
DESCRIPTION: Failure to properly print booklets from Pagemaker* version 6.5 or version 7. SOLUTION ID: 159999
SOLUTION: This feature is not supported when printing from any version of Pagemaker* due to a problem with USAGE: 17
Pagemakers interaction with the PPD file that is installed in Pagemakers PPD4 folder. Booklets
must be setup in the application and sent to the printer as a normal print job for finishing.
There is a workaround for this issue that may allow booklet mode to function correctly. This is only
for Windows based systems. This workaround should in no way be considered a fix for this issue
and is completely unsupported. No support can be given for any booklet mode print job from
Pagemaker to the 8050 with an IP-921 or IP-901 controller running 1.0 or 1.1 system code.
1. Move all of the ppd files from the USENGLSH/PPD4 into another folder. It doesn't matter where,
as long as there are no PPD files left in the PPD4 folder. Or you can rename the PPD4 folder.
2. Launch Pagemaker and open your document. When you select "Print" from the file menu, an
error will occur which states: "Output may not look as expected", "No valid PPD files were found.
Check the PPD4 directory in USENGLSH". Ignore this error and press Continue. If the 8050 is not
the default driver, select it. This error will occur again. Press continue if the error comes up.
3. Press the "Setup" button. This will launch the normal GUI interface of the Fiery driver. You can
now make any driver selection that would normally be selectable from any application. This also
includes being able to select features that were not part of the PPD file. i.e. Secure Print, User ID,
etc...
DESCRIPTION: The EFI* Color Profiler Kit is not working correctly with some of the add-on packages for the SOLUTION ID: 164831
IP901. If using the ES-1000 for calibration, the device is recognized by the controller. If
running the Spot-On program, the ES-1000 is not recognized by the controller.
SOLUTION: CAUSE: ColorWise* Pro Tools version 3.2.24 is installed. This is the version that comes with the USAGE: 17
IP901.
SOLUTION: The latest Color Profiler Kits from EFI* are shipping with Color Profiler software
version 1.5 and have an updated version of firmware from earlier units. This version of firmware
Copyright 2005, Konica Minolta Business Solutions U.S.A., Inc. September 2005
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IP-901
v1.02 is incompatible with soft features of v3.2.24 ColorWise Pro Tools. EFI has released an
updated version of Command Workstation* v4.1.0.45 which comes bundled with v3.2.36 ColorWise
Pro Tools. This version of Command Workstation has been posted on the [[Konica Minolta FTP
site| URL
ftp://kbtdigital:kx15@ftp.konicabt.com/Color_products/Fiery/IP901/Command_Workstation_4.1.0.45
/Cstation45.exe]]. This update should address issues using the Graphics Art package on the
IP901.
DESCRIPTION: What is the password for entering the IP901 with a FACI kit? SOLUTION ID: 157489
SOLUTION: The password is: 'Fiery.1'. The password is case sensitive. USAGE: 16
DESCRIPTION: How to secure the IP901 against future virus and worm attacks. SOLUTION ID: 174353
SOLUTION: Security hotfixes will only protect against current virus or worm threats, but may not prevent future USAGE: 15
attacks if a new vulnerability is found in the Microsoft* Windows operating system. If TCP/IP* port
filtering is enabled on the controller, port access can be controlled, so it is less likely a new virus or
worm can get into the controller. To enable port filtering, access to the Windows desktop on the
IP901 is required. This can be accomplished two ways. If a FACI kit is installed or by enabling
Remote Desktop.
Konica Minolta has posted a patch on the Konica Minolta FTP site that will enable Remote
Desktop. Download the [[patch| URL
ftp://kbtdigital:kx15@ftp.konicabt.com/Color_products/System_Code/IP901/]] and the [[instruction
file| URL
ftp://kbtdigital:kx15@ftp.konicabt.com/Color_products/System_Code/IP901/S300-IP901_Security_
Port_Configuration/Fiery S300 Port Security.pdf]] S300_Port_Configuration.pdf. The instruction file
will explain how to enable and use Remote Desktop. It also details how to enable and configure
port filtering on the IP901. Screen shots are included to illustrate each item, as it is difficult to
explain these concepts using just text.
DESCRIPTION: Booklet mode and some other features are missing from the Macintosh* print driver for the SOLUTION ID: 160276
8050/IP901. How can booklets be made on a Macintosh without being able to select this
feature from the driver?
SOLUTION: This issue has been escalated, but as a workaround, the Micosoft* Windows PPD file for the USAGE: 12
8050/IP901 can be used on the Macintosh to enable access of these features. As the Windows
PPD has not been fully tested on the Macintosh, there may be some unexpected printing
abnormalities. The missing features in the Macintosh PPD are: Mixed Media in Use, Creep,
Centering , Booklet and Imposition Reduction.
System code Version 1.1 has added these features in the OS 10.2x driver. These features are still
not in the OS 9x driver.
DESCRIPTION: Print jobs with no ECM password are printed without incrementing an account. SOLUTION ID: 158600
SOLUTION: CAUSE: Incorrect software switch for ECM printing. USAGE: 10
SOLUTION: To enable ECM printing, perform the following:

1. Power on the machine while holding down the 2 and 5 buttons.
2. Select 1) SOFTWARE SW SETTING on the LCD display.
3. Select the software dipswitch number 23 by pressing either the up or down arrow indication at
the left.
4. Select bit number 1 of the software dipswitch by pressing either the up or down arrow indication
at the right.
5. Select ON (=1) for the dipswitch.
6. Select PREVIOUS SCREEN and power the copier OFF/ON to return to normal operation.
DESCRIPTION: Printed jobs do not print using ECM print. SOLUTION ID: 188415
SOLUTION: CAUSE: The "Advanced Printer Features" is enabled on the shared print driver. USAGE: 10
Having this option enabled prevents proper operation of ECM (User ID) settings made in the driver
under Fiery Printing -> Owner Information.
The data input into the Owner Information fields does not carry over to printer when printing
through a shared queue.
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IP-901
SOLUTION: To Disable (uncheck) the "Advanced Printer Features", perform the following;
1. From the shared printer on the server, right click and open the Properties window.
2. Select the Advanced tab.
3. Disable (uncheck) the "Enable advanced printer features" located at the bottom of the window.
4. Click APPLY to save the change.
Notes:
1. Please inform NSSG if there is any loss of or abnormal functionality with the disabling the
"Enable advanced printer features".
2. This issue was verified to occur in following environment;
Microsoft* Windows 2000 server
Windows XP client
IP901 print driver ver. 1.1
DESCRIPTION: What is the latest Fiery* system code for the IP901? SOLUTION ID: 159121
SOLUTION: The most current Fiery system code for the IP901 is version 1.1 USAGE: 9
DESCRIPTION: IP901 will not boot. System restore CD will not boot unless the hard drive is disconnected. SOLUTION ID: 161453
SOLUTION: CAUSE: Hard drive has failed. USAGE: 9
SOLUTION: Replace the hard drive (p/n 45020955).
DESCRIPTION: How to automatically update Microsoft* security patches on the IP-901. SOLUTION ID: 209496
SOLUTION: EFI has released the new [[System Updates Utility| URL USAGE: 9
http://techweb.konicabt.com/tpm/media/SysUpdatesSetup.pdf]] (patch [[1-H23O1| URL
http://techweb.konicabt.com/tpm/media/1-H23O1_readme.txt]]) for the IP901/S300. The System
Updates Utility allows automatic updates of all Microsoft security patches that have been approved
by EFI. This patch is available for download from the [[Konica Minolta FTP site| URL
ftp://kbtdigital:kx15@ftp.konicabt.com]]. This patch requires the use of the FACI kit or Remote
Desktop for manual updates, or can be configured through a web browser for automatic updates.
The System Updates Utility will not automatically install normal Fiery system code patches, these
will need to be installed manually following their normal installation procedures.
Note: To view the PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded
for free from the Adobe* Web site at: [[http://www.adobe.com/products/acrobat/readstep2.html|
URL http://www.adobe.com/products/acrobat/readstep2.html]]
DESCRIPTION: How to restore the IP901 from the backup system software image. SOLUTION ID: 159030
SOLUTION: [[Restoring the IP901 with the backup system software| URL USAGE: 8
http://techweb.konicabt.com/tpm/media/IP901S300Restore.pdf]].
DESCRIPTION: When changing certain features of a held print job in Command WorkStation*, the output SOLUTION ID: 163493
does not change? These features include staple, hole punch, page order, and front/back
cover.
SOLUTION: CAUSE: This was a software bug in the Fiery system code version 1.1. USAGE: 8
SOLUTION: Install the new Fiery patch 1-CYFDX.PS Here is the Installation procedure:
1) Download the patch into the direct connection queue of the Fiery S300 through
the Command Work Station or Fiery Downloader.
2) After downloading, be sure to wait for 60 seconds and then restart the Fiery S300 from
the shutdown menu on the LCD panel. NOTE: Do not restart from CWS
3) After Fiery returns to "Idle" wait 60 seconds.
4) Restart the Fiery S300 from the shutdown menu on the LCD panel again.
NOTE: Do not restart from CWS
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IP-901
5) After Fiery returns to "Idle", output the Fiery S300 configuration page. Make sure that
the patch you imported is included in the update information.
'1-CYFDX should appear on the update info section of the configuration sheet'.
3. Remarks
- This patch should apply only Version v1.1.
- File size 6.87MB
- Be sure to wait for 60 seconds before the first restarting.
- Restart the unit two times.
- Though the patch is included in the update information, it may not be completely
installed if the above procedure is not correctly followed.
If this happens, reinstall the patch again by the above procedure.
DESCRIPTION: ERROR INITIALIZING THE CACHE message. SOLUTION ID: 162407

SOLUTION: CAUSE: Failure of Fiery* DocBuilder* Pro version 1.5. When Command WorkStation* and Doc USAGE: 7
Builder Pro are installed on the IP901 as a workstation (with the FACI kit), and the version of
DocBuilder Pro is 1.5 or earlier from the User Software CD, this error occurs.
SOLUTION: Shut down all programs and run ScanDisk or Chkdisk; delete the cache, cookies,
and history directories in the Microsoft* Windows directory; then restart Internet Explorer*. Select
the [1-80GYD.exe] patch on D:\EFICOMP of the IP901 controller and install it. After installation,
the system reboots automatically.
DESCRIPTION: Unable to 3-Fold or output booklets when printing from Microsoft* Publisher version 2002 or SOLUTION ID: 160732
2003.
SOLUTION: CAUSE: This issue was verified and a correction was provided. USAGE: 7
SOLUTION: Install special PS printer driver which is available on the ftp site
(ftp://kbtdigital:kx15@ftp.konicabt.com/Color_products/Drivers/8050_drivers/IP-901/Ver1.1/Special
_PPD_3-Fold_and_Booklet/20aupt1du4r6s1.exe).
Note: This issue is not evident in the previous version (MS Publisher 2000).
DESCRIPTION: Why do jobs in the Active Jobs queue on Command WorkStation* show "Printing", even SOLUTION ID: 169178
though they have already printed? The job has to be deleted from the active jobs queue to
remove the "printing" status.
SOLUTION: This appears to be an issue with the 8050, if "Auto Shutdown" is enabled. When the 8050 shuts USAGE: 7
down using "Auto Shutdown" and is awakend with a print job, the print job will show "Printing" until
it is deleted. All jobs print normally, but the status is incorrect in Command Workstation. If the
8050 is manually powered down and on again, printing will appear normal in Command
Workstation until Auto Shutdown powers the system off.
Version 43 firmware for the 8050 resolves this issue.
DESCRIPTION: The driver does not allow the paper type to be selected. SOLUTION ID: 157832
SOLUTION: The paper type must be set on the main body in key operator mode. To do this, perform the USAGE: 6
following:
1. Press the Help key.
2. Select [4. Key Operator Mode].
3. Select [6. Paper Type/Special Size Set].
4. Select the Tray and select the Paper Type and Paper Weight.
5. Select Previous Screen and then Exit to return to the basic screen.
DESCRIPTION: OPERATOR CALL ERROR message on the IP901 when ECM is enabled on the 8050. There SOLUTION ID: 160209
is no affect on printing.
SOLUTION: SOLUTION: This issue was corrected with v40. Please update to current firmware levels. USAGE: 6
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IP-901
DESCRIPTION: Failure to properly print signature booklets folded and stitched from Microsoft* Publisher. SOLUTION ID: 172708
SOLUTION: CAUSE: Driver update required. USAGE: 6
SOLUTION: The driver that resolves this issue is available for download from the [[FTP site| URL
ftp://kbtdigital:kx15@ftp.konicabt.com/Color_products/Drivers/8050_drivers/IP-901/Win_Ver1.1/3-F
old_and_Booklet/20aupt1du4r6s1.exe]].
DESCRIPTION: Does the Color Profiler option support Macintosh*? SOLUTION ID: 160645
SOLUTION: The Color Profiler option is a MAC OS 9 application. If classic mode is available in OS X, it will also USAGE: 5
run on OS X.
DESCRIPTION: How to retrieve images into an application using the TWAIN driver. SOLUTION ID: 162612
SOLUTION: To retrieve images into an application using the TWAIN driver, the images must first be scanned to USAGE: 5
the hard drive; it can not be initiated from the application. The image is retrieved using Fiery*
Remote Scan 5 and opened in the application.
DESCRIPTION: How to select face up output when printing. SOLUTION ID: 168021
SOLUTION: To print face up, select face up under page order in the finishing features of the driver. This cannot USAGE: 5
be changed from Command Workstation* with version 1.0 code, but can with version 1.1 system
code.
DESCRIPTION: How to select center fold and staple using 12x18 paper size with the Fiery* 50C-M SOLUTION ID: 170053
PostScript* printer driver version 1.1.
SOLUTION: Escalated to Konica Minolta Japan: USAGE: 5
Awaiting Japan's disposition. The main body is capable of this function. The current Fiery
PostScript printer driver displays a conflict error message if you try to select 12x18 sized paper and
select FOLD, CENTER STAPLE, or BOOKLET modes.
Note: If customers require this functionality, please submit a new problem and include applicable
sales data including how many machine sales are affected, expected monthly volume, and
percentage of monthly volume this issue would affect.
DESCRIPTION: Is the IP901 vulnerable to the Sasser worm, and if so, how can the system be protected? SOLUTION ID: 172215
SOLUTION: As the IP901 is running a variant of Microsoft* Windows XP, it has the same vulnerabilities as any USAGE: 5
other system running XP. A new security patch has been released that bundles Microsoft Hotfix
[[MS03-034| URL http://www.microsoft.com/technet/security/Bulletin/MS03-034.mspx]] and
[[MS04-011| URL http://www.microsoft.com/technet/security/Bulletin/MS04-011.mspx]]. These
hotfixes address the threat posed by the Sasser worm and its variants. The download filename
from the Konica Minolta technical FTP site is [[1-DSRD9.exe| URL
ftp://kbtdigital:kx15@ftp.konicabt.com/Color_products/Fiery/IP901/Patches_V1.1_ONLY/Security_p
atch/1-DSRD9.exe]]. If it is thought that the Sasser or another virus has already infected the IP901,
system code will have to be reinstalled, prior to applying this and other available secuity patches.
DESCRIPTION: Why is there poor print quality when printing grayscale text (i.e. 60% of black)? The print SOLUTION ID: 172495
quality becomes more objectionable as the type size decreases.
SOLUTION: This [[print quality| IMAGE V:\bitmaps\Sample_output.bmp SCROLL]] is normal operation for this USAGE: 5
product. However, Konica Minolta is continuing to make every effort to improve on the print quality
on future products. The 1-HC0JT patch for the IP-901 with version 1.1 Fiery system code will
allow the Line Screen or Dot Screen to be used when printing text. This can be downloaded from
the ftp site
Notes:
1. If equipment experiences this problem, please submit a new problem through Konica Minolta
NSSG Web Support including Management List, serial number and meter reading. These
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IP-901
submissions will allow proper tracking of field impact.

2. Print quality is improved when printing a process grayscale (i.e. 60% cyan, 60 % magenta, 60 %
yellow, and 60% black.
DESCRIPTION: OPERATOR CALL ERROR message when trying to perform ColorCal adjustment. SOLUTION ID: 157986
SOLUTION: CAUSE: The ColorCal adjustment chart remains on platen glass. USAGE: 4
SOLUTION: Remove the ColorCal adjustment chart from platen glass immediately after scan is
completed.
DESCRIPTION: Unable to perform 3-fold printing from Microsoft* Word with the print driver is set to SOLUTION ID: 159007
8.5x11R.
SOLUTION: CAUSE: Incorrect page size settings within Word. USAGE: 4
SOLUTION: To change paper size setting in Word to 8.5x11R, perform the following:
1. Verify the print driver is the IP901.
2. Click on File.
3. Select Page Setup.
4. Select Paper tab and verify 'Apply to:\Whole Document' is select in the drop down window.
Note: Each set can be a maximum of three pages.
DESCRIPTION: How to get the correct PPDs for applications that require them. SOLUTION ID: 163786
SOLUTION: Either browse the print driver CD or download and extract from the IP the print driver files and USAGE: 4
select the PPD for the required operating system that has "U" in its name for US markets.
DESCRIPTION: How to print booklets from Microsoft* Word with version 1.0 system code. This procedure SOLUTION ID: 161459
will not work with version 1.1 system code.
SOLUTION: To print booklets from Microsoft* Word, perform the following: USAGE: 4
1. Verify the print driver is the IP901.
2. Click on File.
3. Select Print.
4. Click on Printing Preferences.
5. Select Paper Source.
6. Under Paper Size use the drop down menu to select either 11x17 or 8.5x11R paper.
7. Under Duplex use the drop down menu and select Top-Top.
8. Under Booklet use the drop down menu to make the appropriate selection and then click OK.
9. Click OK again to begin printing.
Note: There must be at least 8 originals to be able to utilize this function. The originals must be
set to letter size (8.5x11) in the page setup of the application. The booklet function of the print
driver can only output to 11x17 inch paper.
DESCRIPTION: How to install the FACI Kit. SOLUTION ID: 168700

SOLUTION: [[FACI Kit installation| URL http://techweb.konicabt.com/tpm/media/FACI.pdf]]. USAGE: 4
DESCRIPTION: License verification failure when previewing a held job using Command Workstation* 4. SOLUTION ID: 172125
SOLUTION: CAUSE: Job was spooled and held. USAGE: 4
SOLUTION: Preview only works with processed and held jobs. Right click on the job and select
process and hold. After processing, preview the job.
DESCRIPTION: How to set up scan to FTP. SOLUTION ID: 172244

SOLUTION: To program an FTP address, perform the following: USAGE: 4
1. Press FTP on the copier LCD panel.
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IP-901
2. If an available FTP server is not programmed in, press Address manual input.
3. Press Profile Name, then Input key indicate.
4. Enter necessary information for Profile Name and press OK.
5. Repeat step 3 and 4 for Host Address, File Path, Login, and Password.
7. Press PORT NO. to change the port number if necessary. The default port number is 21.
8. Press OK to use this FTP server only for this scan. The FTP server is not programmed in as an
entry box for later use. Press ENTRY to program the FTP server as a new entry box for later use.
When sending another scan job to the same FTP server, simply press this entry box with the Profile
Name on the FTP tab.
Note: For the file path, "/" denotes the root of the FTP server.
DESCRIPTION: How to print a signature (8.5x11R) booklet from Macintosh* OS 10.2.x Adobe* InDesign SOLUTION ID: 173710
versions 2.x or CS.
SOLUTION: To print signature booklet, perform the following: USAGE: 4
1. Select Print Dialog Window.
2. Click Page Setup Button.
3. Set 'Format For:' to the IP901 print driver set up on the system.
4. Set 'Paper Size:' to 5.5x8.5R
5. Verify orientation is set to Portrait
6. Select SETUP from the menu list in the left field.
7. Set paper size to be 'Define by Driver'.
8. Click Printer button
9. Change 'Copies and Pages' drop field to 'Paper Feed'.
10. Verify 'All Pages' selection is set to Auto Select or tray with 8.5x11R.
11. Change 'Paper Feed' drop down menu to 'Printer Features'.
12. Change 'Feature Sets' drop down menu to 'Finishing 1'
13. Set 'Booklet Imposition' to Booket or Left Binding depending on driver PPD installed.
14. Check 'Imposition Reduction'.
15. Set 'Duplex' select to Top-Bottom.
16. Change drop down menu from 'Finishing 1' to 'Finishing 2'.
17. Set 'Stapling Mode' to Center and 'Folding' to Center Fold.
18. Change drop down menu from 'Finishing 2' to 'Paper Source 1'.
19. Check Scale to Fit.
20. Change drop down menu from 'Paper Source 1' to 'Paper Source 2'.
21. Set 'Print Size' to 8.5x11R.
DESCRIPTION: Spare part number information for the IP901 controller. SOLUTION ID: 175802
SOLUTION: [[List of IP901 spare parts| URL http://techweb.konicabt.com/tpm/media/S300_Spare_Parts.pdf]] for USAGE: 4
the 8050 50C-K only. Notes:
1. Not all of these parts are interchangeable with the S300 for the 31C-M.
2. To view the PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for
free from the Adobe* Web site at: [[http://www.adobe.com/products/acrobat/readstep2.html| URL
http://www.adobe.com/products/acrobat/readstep2.html]]
DESCRIPTION: CorelDRAW* 9 is not positioning the image correctly on the output. SOLUTION ID: 155004
SOLUTION: CAUSE: CorelDRAW will not print correctly if the PPD (PostScript* Printer Description) is not USAGE: 3
installed correctly within CorelDRAW.
SOLUTION: To make the CorelDRAW output print in the proper orientation, install the PPD by
performing the following:
1. Print out a Microsoft* Windows test page and determine the correct PPD for the printer.
2. On the general tab of the print dialog box, click the "Use PPD" checkbox. If a PPD has not been
previously loaded, a "Select PPD File" dialog will appear.
3. Browse to the folder containing the PPD (search .ppd will locate the proper folder). Select the
PPD stated on the Windows test page and click OK.
4. Once the PPD is selected, click on the "Properties" button in the print dialog and choose the
proper paper size and orientation. The document should then print properly.
DESCRIPTION: When printing a 4-page single sheet document in booklet mode, the booklet is not folded. SOLUTION ID: 158074
Booklets made with more than four pages are folded and stapled. This works correctly in
copier mode.
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IP-901
SOLUTION: CAUSE: The specifications for the 8050 in printer mode specify a minimum of two (2) sheets of USAGE: 3
paper and a maximum of twenty (20) sheets of paper for a booklet job.
SOLUTION: Booklets with one sheet of paper can be printed, but will not be folded as it is not
required to staple only one sheet of paper. There is no option in booklet mode to fold, but not
staple, a booklet.
Version 1.1 system code allows for a single page folded booklet. Stapling and folding are now
selected independent of each other.
DESCRIPTION: Unsatisfactory color output after performing Auto Calibration or Color Calibration. SOLUTION ID: 158893
SOLUTION: CAUSE: After doing an Auto Calibration or Color Calibration with new supplies installed USAGE: 3
(developer, transfer belt), and having done all copy quality procedures, the color output is still
unsatisfactory.
SOLUTION: To ensure the best calibration possible, it is recommended to use a compatible

densitometer from the ColorWise* Pro Tools to calibrate the Fiery* (EFI Spectrometer ES-1000 or
ED-100, the X-Rite* [[DTP32| URL http://techweb.konicabt.com/tpm/media/DTP32.pdf]] or
DTOP41).
Notes: To view the PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded
DESCRIPTION: ENGINE UNDER OPERATION message is displayed on the IP901 LCD when the 8050 RADF SOLUTION ID: 158967
is lifted or any copier button is pressed. Printing cannot be performed during this period.
SOLUTION: CAUSE: The 8050 is configured by default to copier priority if a copier operation is performed. USAGE: 3
Printing is not allowed for a period of 30 seconds after the last copier operation is performed.
SOLUTION: The timeout period can be set for 15, 30, 60, 90 seconds or turned OFF. If printing is
the primary use for the 8050, turning this timeout OFF will ensure the 8050 is always available to
accept print jobs. If a user wants to perform a copy job, print jobs will be allowed while copying is
being performed. The copy job will be scanned into memory and will print in the order that it was
stored on the 8050.
To set the Timeout mode, access the [[Key Operator Mode| URL
http://techweb.konicabt.com/tpm/media/8050KeyOP.pdf]] and set [[switch #13 "Memory Switch
Setting"| URL http://techweb.konicabt.com/tpm/media/8050MemSW.pdf]]. The Timeout is set from
[[switch #36 "TImer Which Prohibits Print"| URL
http://techweb.konicabt.com/tpm/media/8050MemSW36.pdf]]. The default is 30 seconds.
DESCRIPTION: How to configure the driver defaults on the Fiery's printer share. A driver which was SOLUTION ID: 159755
downloaded to a Microsoft* Windows2000/XP workstation using Windows print services
(PNP) does not have the installable options. The options are grayed out and cannot be
selected.
SOLUTION: CAUSE: The drivers which are loaded on the controller are not configured with any installable USAGE: 3
options. An administrator would have to configure the printer on the controller so that the correct
installable options are downloaded with the driver settings.
SOLUTION: To install options via a network printer with the Fiery* Advanced Controller Interface
from
a client computer, do the following:
1. From a Windows 2000/XP client computer, create a local user with Administrator for the user
setting and set the password to "Fiery.1"
2. Restart the computer and log in as an Administrator with the Fiery.1 password.
3. Navigate to the Fiery S300 to install the printer driver and set the Two-Way Communication
option to ON.
4. Log out.
5. Log in to any computer as a user and navigate to the IP901 (Fiery S300) and install the printer
driver with PNP.
6. The driver is installed with the installable options.
Note: This only needs to be done once by an administrator. After that, point to the IP901 (Fiery
S300) and the installable options will be transferred to the client computer.
9
IP-901
DESCRIPTION: Failure to properly print booklets from QuarkXPress* versions 4, 5, or 6. SOLUTION ID: 160000
SOLUTION: This feature is not supported when printing from any version of QuarkXpress*. Booklets must be USAGE: 3
setup in the application and sent to the printer as a normal print job for finishing.
DESCRIPTION: Auto paper select is not functioning when printing. The job will print if the tray is selected SOLUTION ID: 160304
on the machine display and the PRINT button is pressed.
SOLUTION: CAUSE: The correct size paper tray is either set to a special type, size or to a paper weight setting USAGE: 3
that is 4 or greater. If the paper is a custom size, this is specification for the engine. Auto tray
selection will not function with custom paper sizes.
SOLUTION: To change the paper tray type settings, perform the following:
1. Press the HELP button followed by KEY OPERATOR MODE on the display.
2. Enter the key operator passcode if required and press OK.
3. Select 6 PAPER TYPE / SPECIAL SIZE SET.
4. Select 1 PAPER TYPE / SPECIAL SIZE SET.
5. Select NORMAL and a paper weight of 1, 2, or 3 and then OK.
6. Select PREVIOUS SCREEN twice to return to normal display.
DESCRIPTION: Job Monitor utility does not communicate with the IP901 from a Microsoft* Windows client SOLUTION ID: 161161
with the printer installed from a share off a Windows 2000 server.
SOLUTION: CAUSE: There is a problem with the standard TCP/IP* port implementation in Windows 2000 and USAGE: 3
possibly Windows XP.
SOLUTION: There is a temporary fix for this that is currently only available by calling Microsoft. An
easier workaround is to [[load the "Print Services for Unix" on Windows 2000| URL
http://techweb.konicabt.com/tpm/media/Unix.wmv]]. To install "Print Services for Unix", perform the
following:
1. Click on Start => Settings => Control Panel.
2. Start "Add Remove Programs" and select "Windows Components".
3. From the "Windows Components" list, select "Other network file and print services" . "Print
Services for Unix" is the only selection available from that list.
4. Once loaded, this will add "LPR port" to the ports list when adding a new printer port.
5. When selecting an LPR port, the top line of the LPR port dialog box is the TCP/IP address of the
Fiery and the bottom line is the print queue. The choices for the bottom line would be print, direct,
or hold.
Notes:
a. Printing with the LPR port selected on the Windows server will allow the clients Job Monitor
utility to communicate with the 8050/IP901.
b. The latest version of [[Windows Media Player| URL
the above link.
DESCRIPTION: Pages made in QuarkXPress* that either contain rotated images or are rotated to landscape SOLUTION ID: 162874
orientation, will not print correctly to Konica Fiery*-based printers when using OPI and
using the default PPD for those devices.
SOLUTION: CAUSE: Page layout applications when printing in landscape can rotate the page either clockwise USAGE: 3
or counterclockwise to achieve landscape mode. Some PostScript* Printer Definitions (PPDs)
specify which way the output device would prefer to have the page rotated when printing in
landscape.
QuarkXPress respects the *LandscapeOrientation line given in PPDs, and will rotate the page
either clockwise or counterclockwise depending on how the *LandscapeOrientation line in the PPD
specifies.
QuarkXPress assumes a rotation of -90° when printing landscape. As a consequence, the OPI
comments QuarkXPress inserts into its PostScript cause the images to print inverted. Thus, OPI
servers (including FullPress) replace images as if the page has been rotated -90, and thus images
do not show up at all (if their bounding boxes do not intersect from a +90 and -90 rotation), or show
up out of place and upside down.
SOLUTION: Until Quark addresses its inconsistency, the workaround solution is to edit the PPD
file on both Macintosh* and UNIX* systems. On the Mac this file lives inside the System
Folder/Extensions/Printer Descriptions. On UNIX it is found in /var/adm/appletalk/ppds. If any
10
IP-901
existing printer queues are set up, change the copy of the PPD that the individual printer queue is
using. The file name to change is PRINTER.PPD. To find the directory that it lives in, run the
following command:
grep sd= /etc/printcap
The sd (spool directory) is where the PRINTER.PPD file lives for each printer queue. Simply
remove the line that reads LandscapeOrientation: Plus90.
DESCRIPTION: The new IP901 version 1.1 print driver allows the screen settings to be set for images and SOLUTION ID: 168321
graphics to line or dot. What are considered images and graphics and what effect will
changing the screen settings have on the final print?
SOLUTION: With version 1.1 system code, the screens settings can now be set from the print driver for print USAGE: 3
jobs that contrain Images (vector graphics) or Graphics (bitmap graphics). Text cannot be changed
and is defaulted to a line screen.
The default screen for images and graphics is a line screen. There are a couple of reasons that
the screen should be changed. In some cases, a dot screen may produce a better looking image
than the line screen. If text is placed over a graphic/image, changing the screen may produce a
less noticable "halo" around the text.
There are output profiles on the IP901 that are specific to a line or dot screen. If using an output
profile that is associated to either screen, it is desirable to calibrate the calibration set that is
associated with that profile. If calibration is not performed, color will appear different when using
either output profile.
DESCRIPTION: Printing from QuarkXPress* version 6 on a Macintosh* causes the application to crash after SOLUTION ID: 168387
the print button is selected.
SOLUTION: CAUSE: Booklet mode options were selected when the print job was sent. USAGE: 3
SOLUTION: De-selecting booklet mode options within the driver will allow the job to print without
crashing the application. Currently booklet mode options are not supported in QuarkXPress* with
the 8050/IP901.
DESCRIPTION: How to disable or turn off the Job Monitor program. SOLUTION ID: 168454
SOLUTION: To disable the Job Monitor Program perform the following: USAGE: 3
1. Right click on the Job Monitor Icon on the lower right side of the tool bar.
2. Click Preferences.
3. Deselect (uncheck) the box marked RUN AT WINDOWS START UP.
4. Click OK.
Note: To launch or activate the Job Monitor Program can be done from the Printer Status Tab
under the Properties of the Driver.
DESCRIPTION: How to install the Graphics Arts Package. SOLUTION ID: 168759
SOLUTION: [[Graphics Arts Package installation| URL http://techweb.konicabt.com/tpm/media/FACI.pdf]]. USAGE: 3
DESCRIPTION: Why is there is no store key when in scan mode to scan multiple files off the glass into one SOLUTION ID: 172138
document?
SOLUTION: This is proper operation of the machine. The IP901/8050 does not allow the combination of USAGE: 3
multiple scans into a single file.
DESCRIPTION: Incorrect time is being displayed for print jobs and job log entries. The time is listed as SOLUTION ID: 173717
being 12 hours ahead of the set time. The controller configuration page displays the correct
time. The time zone is set for Denver (MST).
SOLUTION: CAUSE: There appears to be an incorrect GMT offset set for the Denver time zone on some Fiery* USAGE: 3
controllers. If set for Denver, the time stamp for print jobs will be 12 hours ahead of the system
time.
SOLUTION: Install Command Workstation v4.2.0.39

Note
11
IP-901
<the symptom below has been fixed with the Command Workstation>
Setting Fiery's time zone to Denver [MST] resulted in CWS displaying 12 hours
ahead of correct time.
DESCRIPTION: Which applications are supported by Japan to make booklets with the IP901? SOLUTION ID: 181293
SOLUTION: EFI* has stated that the only applications that are supported with the booklet function are Microsoft* USAGE: 3
Word, Excel, PowerPoint and Adobe * Acrobat*. This is due to the way booklet functions on the
8050/IP901. The booklet functions are performed on the controller and not the engine, unlike the
8031 which creates the booklet on the engine. The application must be able to send down
individual page settings for each page for booklet to function correctly. Booklet issues cannot be
escalated for any applications, other than those listed. This is specification for the controller.
DESCRIPTION: "The procedure entry point ctp_setspotcolorinfo could not be located in the dynamic link SOLUTION ID: 184259
library harmony_ctp.dll" message after installing the GA (Graphics Arts) Package on a
workstation and trying to run Command WorkStation*.
SOLUTION: CAUSE: An imcompatibility of the Harmony installer program on the GA Package CD and the USAGE: 3
Harmony files that are installed with Command WorkStation. The program on the CD that causes
this issue is in the "CommonUtl" folder. The program that causes this issue is called
"HInstallerAll.exe". This program should not be installed as it overwrites the Harmony files that are
already installed with Command WorkStation. If Command WorkStation is not installed, these files
are required for the Hot Folders program to work.
SOLUTION: Command WorkStation must be uninstalled and then re-installed. If Command

WorkStation is installed after the HInstaller.exe, this issue will not occur.
DESCRIPTION: UNDEFINED ERROR OFFENDING COMMAND message printed on copies when printing a SOLUTION ID: 187327
PDF from Adobe* Acrobat* or Reader version 6.0 when using booklet mode function.
SOLUTION: CAUSE: Incorrect setting for the Font and Resource Policy. USAGE: 3
SOLUTION: From Adobe, click File, Print, Advanced, and use the drop down arrow under the Font
and Resource Policy. Set the Font and Resource Policy under the Advanced Print Setup box to
Send for Each Page.
DESCRIPTION: Adobe* Acrobat* Tab Form and Printing Instructions, 8050. SOLUTION ID: 187365
SOLUTION: The Acrobat tab form allows for editing text field and printing onto paper tabs. The instructions and USAGE: 3
forms are posted on the [[Konica Minolta FTP site| URL
ftp://kbtdigital:kx15@ftp.konicabt.com]].
Note: These forms were tested with system software version 1.1.
*[[Trademark ownership information| FILE V:\TEXT\TRADEMRK.TXT NEW]].
DESCRIPTION: Macintosh* 10.3.x, unable to three-fold from Adobe* Illustrator* CS (11.0.0). The selection is SOLUTION ID: 187978
unavailable (grayed out).
SOLUTION: CAUSE: An erroneous conflict with the ppd file of the Fiery S300 50C-K (IP901) printer driver. The USAGE: 3
interaction of the Fiery S300 50C-K v1.x ppd file, Adobe Illustrator CS (11.0.0) and the Macintosh
10.3.x. system produce an anomaly which prevents the selection of the three-fold option.
SOLUTION: A special modified Fiery S300 50C-K v1.1 (IP901) ppd file is available to correct this
issue.
This modified ppd file is available for download from the [[Konica Minolta FTP site| URL
ftp://kbtdigital:kx15@ftp.konicabt.com/Color_products/Print_drivers/8050_drivers/IP-901/Mac_Ver_
1.1/]]
To update the ppd file, perform the following;
1. From Printer Setup Utility, delete the Fiery S300 50C-K Color Server (IP901) printer.
2. Delete the Fiery S300 50C-K v1.x (IP901) ppd file, the ppd is located at the following folder
location;
MacHDD -> Library -> Printers -> PPD's -> Contents -> Resources -> en.lproj
3. Reboot the Mac system.
12
IP-901
4. Install the modified ppd file (Fiery S300 50C-K v1.1) into the same folder location listed in step
2.
5. From the Printer Setup Utility, create (add) the Fiery S300 50C-K Color Server v.1.1 (IP901)
printer.
Note: The version designation of 1.1 for this special ppd file is the same as what was previously
released. The original version 1.1 was modified to correct this issue and re-released.
DESCRIPTION: Can the default scanning file format be changed from PDF to TIFF* or JPEG? SOLUTION ID: 159496
SOLUTION: At this time there is not a setting to change this. USAGE: 2
DESCRIPTION: When printing PCL*, the output is garbled PCL code. SOLUTION ID: 158936
SOLUTION: CAUSE: The IP901 is a PostScript* Interpreter printer and will not print PCL. USAGE: 2
SOLUTION: Print using a PostScript driver.
DESCRIPTION: Job does not print. INVALID PAPER SIZE error displayed on EFI* Command WorkStation* 4 SOLUTION ID: 160012
when trying to print a custom paper size document and Scale to Fit.
SOLUTION: CAUSE: This issue was verified in the test lab and is currently restricted to use with a Macintosh* USAGE: 2
OS and Quark Express*.
SOLUTION: A new patch is available to correct this issue. Please download the 1-BX8F5 update
patch. Follow the included Installation Steps:
1. Download/Import the patch file [1-BX8F5.ps] with either Fiery Downloader or Command
Workstation to the [Direct] queue.
2. You must wait at least 60 seconds after the patch file downloaded/imported before rebooting the
system. This will ensure the patch file is completely processed.
3. The system must be rebooted twice for the patch to be effective.
4. Please select [Shut Down] and then [Reboot System] on the Fiery LCD. When the Fiery has
come to [Idle], repeat the steps to reboot the system.
5. Please wait until the Fiery has come to idle after the second reboot to print out the configuration
page.
Verify the Update Info section. It should contain the patch number [1-BX8F5].
DESCRIPTION: Duplex printing from Adobe* Acrobat* version 6 prints simplex only. SOLUTION ID: 161083
SOLUTION: CAUSE: Incorrect paper size settings on the Adobe Acrobat print screen. USAGE: 2
SOLUTION: From the Adobe Acrobat print screen, set page scaling to 'Fit to Paper' and check
'Choose Paper Source by PDF Page Size'.
DESCRIPTION: Images scanned to the IP901 have a color background when scanning color and a gray SOLUTION ID: 161285
background when scanning black and white.
SOLUTION: CAUSE: The cable between the IP901 and the 8050 is not fully seated or has a damaged pin on USAGE: 2
the connector.
SOLUTION: Reseat the cable and inspect the connector for damage.
SPECIAL NOTE: Solution provided by Richard Fox, TML Enterprises, Inc.
DESCRIPTION: A small Microsoft* Publisher 2000 custom size document (7.25x10.25) is not centered in the SOLUTION ID: 161699
front-to-rear direction.
SOLUTION: CAUSE: The custom size setting within the print driver is still set to 8.5x11. USAGE: 2
SOLUTION: To change the paper size, perform the following:

1. Access print driver properties from Publisher 2000.
2. Click 'Advance' button in the lower right hand corner.
3. Select PostScript Custom Paper Size, as required.
13
IP-901
4. Enter proper dimensions for the paper by inches or millimeters.

5. Send the print job with the proper paper tray selected.
DESCRIPTION: IP901 Specifications and ColorFORCE 8050 system configurator sheet. SOLUTION ID: 163197
SOLUTION: [[ColorFORCE 8050 configurator sheet| URL USAGE: 2
http://techweb.konicabt.com/tpm/media/8050Config.pdf]].
Notes:
1. [[IP901 Features and Specifications| URL
http://techweb.konicabt.com/tpm/media/IP-901_Spec.pdf]].
2. To view the PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for
DESCRIPTION: Where to download print drivers. SOLUTION ID: 163675

SOLUTION: Print drivers for the Fiery* can be downloaded directly from the controller. Simply enter the USAGE: 2
TCP/IP* address of the controller into a web browser and select Installer.
DESCRIPTION: Job properties settings including quantity, staple, and paper source can be changed on an SOLUTION ID: 165714
already printed or held job in Fiery* Command WorkStation* 4x, but they do not affect the
output.
SOLUTION: CAUSE: This issue was confirmed in the lab with the 1.1 system code and a resolution is provided. USAGE: 2
SOLUTION: Install the 1-CYFDX.ps Patch to resolve this issue. This patch is for use with system
code version 1.1 only. The patch is available for download from Konica Minolta's ftp site which is
located at ftp.konicabt.com. A username of kbtdigital and a password of kx15 is required in order
to gain access. Please follow the installation instructions that are included in the readme file that
accompanies the driver.
DESCRIPTION: Will the Graphics Arts package or FACI kit still be enabled after loading IP901 system code? SOLUTION ID: 166687
SOLUTION: The dongle that was originally used to enable these options wrote information to the IP901 BIOS. USAGE: 2
The BIOS is not rewritten when loading system code. The Graphics Arts software will need to
reloaded.
DESCRIPTION: Cannot extract sit file for Command Workstation* LE for Macintosh* when downloaded via SOLUTION ID: 168008
the Fiery* WebTools.
SOLUTION: CAUSE: This file is not operational for the latest system codes. USAGE: 2
SOLUTION: Use the file from the user CD to install the Command Workstation LE software.
DESCRIPTION: Will Command Workstation* work on Microsoft* Windows 98? SOLUTION ID: 168755
SOLUTION: EFI does not support loading Command Workstation on Microsoft Windows 98. USAGE: 2
DESCRIPTION: Cannot select IMPOSE for Fiery* DocBuilder* Pro from Command Workstation. The SOLUTION ID: 169105
DocBuilder Pro's dongle is connected to the local workstation's parallel port.
SOLUTION: CAUSE: The document contains rastered data. USAGE: 2
SOLUTION: Remove the rastered data from the document. To remove rastered data, perform the
following:
1. Right click on print job in 'Active Job' window.
2. Select 'Remove Raster Data.
14
IP-901
DESCRIPTION: Unable to print booklets after installing version 1.1 system code and after installing the new SOLUTION ID: 169143
driver version.
SOLUTION: CAUSE: The version 1.0 printer driver was previously installed and removed. USAGE: 2
SOLUTION: Whenever downloading new driver files, clear out the old files found in the prntdrvr file
folder. This must be done before extracting files to the folder. The old files in the folder are not
overwritten when new files are downloaded. That is why they must be deleted. If this is not done,
the wrong driver version may be installed.
DESCRIPTION: Test pages and print jobs are missing yellow. SOLUTION ID: 169472
SOLUTION: CAUSE: Failed video interface board. USAGE: 2
SOLUTION: Replace the video interface board (p/n 45032964).
DESCRIPTION: Unable to install Colorwise* Pro Tools onto a Macintosh* OS 10.x. SOLUTION ID: 173333
SOLUTION: CAUSE: Colorwise Pro Tools for Macintosh is an OS 9.x application and will not install on OS 10.x. USAGE: 2
SOLUTION: Colorwise Pro Tools will have to be installed on an OS 10.x Macintosh in the classic
9.x mode. If the classic mode does not launch when installing Colorwise Pro Tools, see the system
administrator about loading 9.x or using either a Macintosh with 9.x already loaded or a Microsoft*
Windows system.
DESCRIPTION: Printed jobs with the ECM password are never printed out. SOLUTION ID: 174379
SOLUTION: CAUSE: Incorrect information in the USER ID of the IP901 driver. USAGE: 2
SOLUTION: Input the PASSWORD of the ECM account that was set up on the machine, into the
USER ID box of the driver, not the ECM account number.
DESCRIPTION: Unable to use the Secure print functions from Adobe* PageMaker* 6.5 or 7. There is no SOLUTION ID: 174390
place to enter in a password or user ID from within PageMaker.
SOLUTION: CAUSE: PageMaker uses just the PPD file from the printer for selecting print driver options. This USAGE: 2
feature is not available in the driver PPD.
SOLUTION: There is a workaround for this issue that will allow access to all driver features. This
is only for Microsoft* Windows-based systems.
1. Move all of the PPD files from the USENGLSH/PPD4 into another folder. It doesn't matter
where, as long as there are no PPD files left in the PPD4 folder (or rename the PPD4 folder).
2. Launch PageMaker and open the document. When selecting "Print" from the file menu, an error
will occur which reads: "Output may not look as expected". No valid PPD files were found. Check
the PPD4 directory in USENGLSH". Ignore this error and press Continue. If the 8050 is not the
default driver, select it. This error will occur again. Press continue if the error comes up.
3. Press the "Setup" button. This will launch the normal GUI interface of the Fiery* driver. Make
any driver selection that would normally be selectable from any application. This also includes
being able to select features that were not part of the PPD file (i.e., Secure Print, User ID, etc.).
DESCRIPTION: What is the IP901 system software version 1.1 part number? SOLUTION ID: 178865
SOLUTION: System software version 1.1 (p/n U226-0010). USAGE: 2
DESCRIPTION: Custom grey with pattern cell format is rendered as magenta when printing from Microsoft* SOLUTION ID: 181257
Excel.
SOLUTION: CAUSE: This is an identified limitation of the Microsoft Excel application as describe in Knowledge USAGE: 2
Base Articles [[167313| URL http://support.microsoft.com/default.aspx?scid=kb;en-us;167313]] and
[[211853| URL http://support.microsoft.com/default.aspx?scid=kb;en-us;211853]].
SOLUTION: Please review the Microsoft Knowledge Base Articles and apply the suggested
workarounds. If this issue is not resolved, it is considered a limitation of the application. Although
there is no way to completely prevent these problems from occurring, the effects can be minimized
by doing any of the following:
15
IP-901
1. When formatting objects in the worksheet or chart, use solid colors whenever possible.
2. The problems described in this article do not occur when using solid colors.
3. If applying a pattern to an object, use white as one of the two colors.
4. If possible, use two colors that contrast with each other. For example, red and yellow contrast
well with each other; sky blue and aqua do not.
5. Before printing the worksheet or chart, use print preview to view the printed output.
6. Then reformat objects in the worksheet or chart as required. This step helps save paper and
reduce unnecessary printer usage.
DESCRIPTION: ES-1000 will not connect to some IP901 controllers using a FACI kit. The same ES-1000 SOLUTION ID: 199748
works fine on a PC or Macintosh*.
SOLUTION: CAUSE: GretagMacbeth changed the USB controller chip on later ES-1000 units. In some cases, USAGE: 2
there is a problem with the USB handshake issue between USB controller on IP901 motherboard
(has also been seen on some laptops) and the USB controller chip in the ES-1000 itself. This only
happens in rare cases.
SOLUTION: EFI has found that using a USB hub between the IP901 and the ES-1000 resolves the
issue. EFI tech support will send a hub to a location that is experiencing this issue, provided all
troubleshooting steps have been followed and the system is still not working. They will need the
serial number of the controller, ES-1000, and address/telephone number where the unit is to be
sent.
ES-1000 Spectrometer functionality troubleshooting
The primary tech support issue faced with the ES-1000 is connectivity related problems. If you
encounter this type of problem with your ES-1000, please review product documentation, paying
close attention to installation procedure. If your computer or print server still does not recognize the
ES-1000, try the following steps;
1.) For a Mac or PC to recognize the ES-1000 properly, the USB driver for it must be installed.
Installing either Profiler for Printers, or, Profiler for Monitors will automatically install the USB driver.
On a Windows PC go to Device Manager and with ES-1000 plugged into USB, you should see
listed "GretagMacbeth Device/eye-one. If not, ES-1000 is not working, USB driver not installed
correctly, or USB port is faulty.
2.) If you can't get one PC or Mac to "see" the ES-1000, install one of the two Profiler applications
above on another computer. Then connect ES-1000. Is device seen now? If it is, then you can be
pretty sure problem is not with ES-1000 device itself. Go back to original computer and uninstall
Profiler application. Reboot. Reinstall application. Reboot again, then connect ES-1000. If device
still is not seen, try another type of USB device just to see if the problem is with the computer's
USB port. Sometimes, a powered, or unpowered USB hub placed inline between computer and
ES-1000 will resolve this issue.
3.) If in step 2, you find that no computer you try will recognize the ES-1000, then you can be
pretty sure the ES-1000 itself is faulty. To verify this, or to fully test an ES-1000, you can download
the "ES-1000 Diagnostic Tool" from http://www.efi.com/support/downloadNew.fhtml . You first must
complete a quick registration, then select "EFI Software" link and choose utility from drop-down for
download. There is a Mac and a Windows version. For more information on using this tool, go to
http://www.efi.com/products/color_profiler_faq.fhtml
4.) Keep in mind that on a Mac OSX machine, the ES-1000 is not supported when running in
"Classic Mode". If you want to use the ES-1000 while in a OS9 application, you must boot into OS9
- not go into Classic Mode while booted up into OSX.
5.) An EFI print server must have support built into it for use with an ES-1000 if you intend to use
it as a calibration device or use it for Spot-On within Colorwise Pro Tools. Verify that you EFI print
server model actually supports this. Most models sold prior to 2003, and even some current ones,
did not support the ES-1000 as a calibrator or with Spot-On. In some cases a patch or a newer
version of Colorwise Pro Tools will enable these applications for use with the ES-1000. Please
contact your OEM or EFI Tech Support to determine if your EFI print server can be "enabled" to
use the ES-1000 for Calibrator or Spot-On. If the ES-1000 is being used on a Fiery controller that
has the FACI kit installed, the monitor provided with the FACI kit contains a powered USB hub in its
base. This should function the same as any hub that would be provided by EFI tech support. Plug
the ES1000 into the monitor hub and plug the monitor hub into the Fiery's USB port.
6.) If you have tried all the steps above, and ES-1000 is still not being detected, and, you have
determined that the device is bad by using the ES-1000 Diagnostic Tool, then the RMA return
process should be initiated. Again, please contact your OEM or EFI Tech Support.
DESCRIPTION: Why is the IP901 printing out an internal sheet indicating that the Graphic Arts Package is SOLUTION ID: 159486
required to print Pantone* color separation?
16
IP-901
SOLUTION: To print color separation, the Graphics Arts Package is required. USAGE: 1
DESCRIPTION: Some fonts are being substituted with a different font when printing. The application is SOLUTION ID: 174225
configured to download all fonts and the font is installed on the PC that is sending the print
job.
SOLUTION: CAUSE: It's possible that the font is configured to be substituted in the font substitution table of the USAGE: 1
print driver. To verify this, open the properties of the print driver from the Printers Group. Select the
"Device Settings" tab and expand the "Font Substitution" item.
SOLUTION: Find the font or fonts in the list that are being substituted and make sure they are
configured as "Don't Substitute". With this setting, all fonts will be downloaded to the printer instead
of being substituted with a font on the print controller.
DESCRIPTION: What antivirus solution will EFI authorize for use with a Microsoft* Windows-based Fiery*? SOLUTION ID: 159530
SOLUTION: Testing is being performed on the retail version of McAfee* Virus Scan. If EFI determines that USAGE: 1
there are no major technical problems, EFI plans to authorize customer installation of McAfee in
accordance with EFI instructions on upcoming Fiery server products (as specified by EFI).
DESCRIPTION: Unable to find the IP901 when browsing the network to setup SMB printing from Microsoft* SOLUTION ID: 154475
Windows 9x or ME.
SOLUTION: CAUSE: There is not a workgroup or domain name entered under Service Setup. USAGE: 1
SOLUTION: Enter a workgroup or domain name on the IP901. To enter the workgroup or domain
name, perform the following:
1. Press the MENU button on the IP901 interface control panel, then use the down arrow to access
the second screen.
2. Select RUN SETUP, and then confirm and select OK.
3. After the SETUP menu is displayed, select NETWORK SETUP, SERVICE SETUP, and
WINDOWS SETUP in that order.
4. Enter and verify the correct data under WINDOWS SETUP making certain that you enter a
name at the SET DOMAIN NAME option.
5. Select SAVE CHANGES and reboot the server.
DESCRIPTION: When selecting black and white in the printer driver, the color counter is incremented. SOLUTION ID: 154724
SOLUTION: CAUSE: The printer's default color scheme is being used instead of black and white selected from USAGE: 1
the printer driver.
SOLUTION: To set the this correctly in the driver, perform the following:
1. From the printer screen of the driver, select [[Properties| IMAGE V:\bitmaps\Fiery_driver.bmp
SCROLL]], [[Printing Preferences| IMAGE V:\bitmaps\Fiery_Pref.bmp SCROLL]], and then the
Colorwise button.
2. Under Colorwise, change the Print Mode from the printer's Color default to [[Grayscale| IMAGE
V:\bitmaps\Fiery_Gray.bmp SCROLL]].
3. Click Apply, then OK to accept.
Note: The printer driver is available for download from the [[Print Driver Selector| URL
http://www.konicabt.com/Support/Drivers]] on the Konica website and on the [[FTP site| URL
ftp://kbtdigital:kx15@ftp.konicabt.com/Black_white_products/Print_Drivers]].
DESCRIPTION: Printing through the Direct Queue on an IP901 does not work. The print queue on the SOLUTION ID: 156246
sending workstation will indicate a printer error and that the printer is busy. Printing to the
Print and Hold queues works correctly.
SOLUTION: The Direct Queue on the IP-901 is only enabled to support the installation of patches. Printing USAGE: 1
through the Direct Queue is not supported.
DESCRIPTION: When setting up an 8050 as a printer, additional software switch settings are required when SOLUTION ID: 156746
the IP901 is connected. These settings are not covered in the IP-901 installation
instructions.
SOLUTION: The following settings must be performed when setting up an 8050 as a printer with an IP901. USAGE: 1
17
IP-901
These settings must be configured prior to calibrating the IP901.

1. 25 Mode:
a. 23-5 = 1 (enable/disable IP Gamma Correction) This feature is not currently functioning
correctly. The default for this switch is 0.
b. 10-0 = 0 (page memory reservation) This setting should be the default. Training may have
listed this switch as being set to 1 with an IP901 connected. The setting for this switch is now 0,
regardless of the 8050 being a copier or a printer.
2. Key op Mode:
a. Item 13, "Memory Switch Setting", Item 49, "Color Gamut". Set Color Gamut to Wide before
performing calibration on the IP901. The default is Normal. If calibration is performed at Normal,
color output will not be optimized. After calibration, the setting can be left on Wide or set back to
Normal. It is recommended that it be left on Wide to produce optimal color. Wide gamut will result
in a slightly higher toner usage.
DESCRIPTION: Color calibration measurement page will not print. SOLUTION ID: 158533
SOLUTION: CAUSE: Printer ECM has been enabled. USAGE: 1
SOLUTION: To print out the color calibration measurement page and complete color calibration
Printer ECM must be disabled. To disable Printer ECM in order to perform color calibration,
perform the following:
1. Press the HELP button followed by KEY OPERATOR MODE on the LCD.
2. Select ECM FUNCTION SETTING, enter the ECM MASTER KEY CODE and press OK.
3. Select 3) ECM FUNCTION SETTING followed by ECM OFF.
4. Select OK and PREVIOUS SCREEN twice to save the settings and return to operation screen.
IP901 test prints including the color calibration measurement page will now print.
Note: Disabling ECM does not clear data or reset the counters. After color calibration has been
completed, restore the ECM by following the same procedure and selecting ECM ON instead of
ECM OFF.
DESCRIPTION: What level of format are the scanned TIF files? SOLUTION ID: 159715
SOLUTION: Scanned TIF files are in [[TIFF* 6.0 format| URL USAGE: 1
http://techweb.konicabt.com/tpm/media/TIFF6.pdf]]. In order to view a scanned TIF file you must
use an application that supports this format.
Notes:
1. To view a PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free
from the Adobe* Web site at: [[http://www.adobe.com/products/acrobat/readstep2.html| URL
2. A good TIFF viewer is a freeware program called IrfanView. IrfanView is probably the most
popular and feature packed free image viewer for Windows. IrfanView has been around for many
years. Some features of IrfanView: Preview option, Drag & Drop support, fast directory view (fast
moving through directory), slideshow, batch conversion, print option, change the color depth, scan
support, cut/crop and many many more. Supported file formats: JPG/JPEG, GIF, BMP, DIB, RLE,
PCX, PNG, TIF/TIFF, TGA, RAS/SUN, ICO, AVI, WAV, MID, RMI, WMF, EMF, PBM, PGM, PPM,
IFF/LBM, PSD, CPT, MPG/MPEG, MOV, and Photo-CD (Overview Photo-CD support), as well as
Flash/Shockwave format.
IrfanView can be downloaded for free from the IrfanView Web site at:
[[http://www.irfanview.com/index.htm| URL http://www.irfanview.com/index.htm]]
DESCRIPTION: 'Variable Settings don't match master' PostScript* error when printing a Fiery* FreeForm SOLUTION ID: 159963
form created on a Macintosh* 10.2.x workstation using IP901 print driver version 1.0 from
Microsoft* Word or Adobe* Acrobat*. The document size for the master form is 8.5x11.
SOLUTION: CAUSE: The paper size created on the Macintosh workstation was A4 instead of 8.5x11. USAGE: 1
SOLUTION: To configure a static form on the Macintosh workstation to be 8.5x11, perform the
following:
1. Select 'File'.
2. Select 'Page Setup'.
3. Select IP901 PPD under the FORMAT FOR: selection.
4. Resend the master form to the IP901 controller.
DESCRIPTION: Unable to print spot color or to use color separation. SOLUTION ID: 160106
SOLUTION: CAUSE: Fiery* Graphics Art Package is not installed USAGE: 1
SOLUTION: On the Fiery configuration sheet print out, under BIOS Setup ensure that the Fiery
18
IP-901
Graphics Arts Package is installed. If not, order the Fiery Graphics Art Package Kit (Item #960921)
to enable spot color or color separation.
DESCRIPTION: What is the PCUA number for the ED-100 Densitometer? SOLUTION ID: 161541
SOLUTION: ED-100 Densitometer (PCUA 960236). USAGE: 1
DESCRIPTION: Duplexed print jobs print out simplex. SOLUTION ID: 160613
SOLUTION: CAUSE: The mixed originals option is selected in the driver. USAGE: 1
SOLUTION: This is a product limitation. Even though this may be an allowed copying function and
the driver allows these functions to be selected, selecting the mixed original option in the driver will
produce a less than desired finishing output.
DESCRIPTION: Token Ring network availability. SOLUTION ID: 161345

SOLUTION: Token Ring is not available or supported. USAGE: 1
DESCRIPTION: IP901/S300 50C-K Parts List. SOLUTION ID: 161552

SOLUTION: [[Parts List| URL http://techweb.konicabt.com/tpm/media/s300partslist.pdf]]. USAGE: 1
DESCRIPTION: What is the device name when configuring a connection to Command WorkStation* or SOLUTION ID: 161891
Colorwise* Pro tools?
SOLUTION: The device name of the 8050 using the IP901 is 50C-K. USAGE: 1
DESCRIPTION: The paper orientation is being rotated when printing from Microsoft* Excel. SOLUTION ID: 163203
SOLUTION: CAUSE: The Page Setup settings in Excel are overriding the settings made in the driver USAGE: 1
properties.
SOLUTION: Set the Paper Orientation setting in Excel Page Setup to the desired orientation.
DESCRIPTION: 'Can't Connect To Server' message is displayed during the installation of Command SOLUTION ID: 163507
WorkStation* on the IP901 with a FACI kit.
SOLUTION: CAUSE: The TCP/IP* address of the IP901 was entered during Command WorkStation USAGE: 1
configuration.
SOLUTION: Enter 127.0.0.1 or 'localhost' as the TCP/IP address of the server and 50C-K as the
name of the server during Command WorkStation configuration.
DESCRIPTION: Fiery* making a continuous beeping noise when powered up. SOLUTION ID: 163814
SOLUTION: CAUSE: Memory not seated properly on the Fiery*. USAGE: 1
SOLUTION: Reseat the memory.
DESCRIPTION: Command WorkStation* working improperly. Imposing is grayed out, after the Fiery* SOLUTION ID: 164591
Graphic Arts Package Utilities CD was installed.
SOLUTION: CAUSE: HInstaller All.exe of the Common Utl file on the Fiery Graphic Arts Package Utilities CD USAGE: 1
has been installed (this is not needed). This has over written some of the Java files in the
19
IP-901
Command WorkStation program.
SOLUTION: To correct the problem Command WorkStation must be uninstalled and reinstalled for
the files to be overwritten.
DESCRIPTION: Jobs merged with DocBuilder* or DocBuilder Pro* are not finishing correctly when printing SOLUTION ID: 165420
from Command Workstation*. Selecting the duplex or staple option has no effect on the
merged job.
SOLUTION: CAUSE: Incorrect print settings. USAGE: 1
SOLUTION: When printing a merged job, Command WorkStation or Command WorkStation LE

generally gives priority to the print settings of the original jobs over those of the merged job. Before
merging two jobs, make sure that both jobs have been processed using the common print settings
desired for final output. For example, to create a merged job that prints to duplexed pages, make
sure both original jobs have been processed with the duplex setting enabled. Overriding the print
settings of a merged job can produce unexpected results and is not recommended.
DESCRIPTION: Unable to print with a key counter device installed without entering a passcode. The device SOLUTION ID: 165752
is only needed for tracking copies.
SOLUTION: CAUSE: Incorrect software dipswitch settings causing the key counter to track prints also. USAGE: 1
SOLUTION: Reset the software dipswitch setting to allow printing without a key counter. To allow
printing, perform the following:
1. Access the 25 mode (power ON the machine while holding down the 2 and 5 buttons).
2. Select 1) SOFTWARE SW SETTING on the LCD display.
3. Select the software dipswitch number 16 by pressing either the up or down arrow indication at
the left.
4. Select bit number 3 of the software dipswitch by pressing either the up or down arrow indication
at the right.
5. Select ON (=1) for the dipswitch.
6. Select PREVIOUS SCREEN and power the copier OFF/ON to return to normal operation.
DESCRIPTION: Unable to locate Command WorkStation* LE on the User CD. SOLUTION ID: 166255
SOLUTION: CAUSE: Searching for the files from a workstation operating on an incompatible operating system. USAGE: 1
SOLUTION: Command WorkStation LE is only compatible with Macintosh* OS 10 or higher. This

is the minimum operating system required to see and install this program.
DESCRIPTION: Is Command WorkStation* available for Macintosh*? SOLUTION ID: 166920

SOLUTION: Command WorkStation LE is available for Macintosh 10.x and is included on the user software CD. USAGE: 1
DESCRIPTION: How to transfer output profiles from the IP901 to the workstation for selection when SOLUTION ID: 166922
printing.
SOLUTION: The workstation being transferring to needs to have Command Workstation* 4 installed and logged USAGE: 1
into the controller as an administrator. Select SERVER and MANAGE COLOR to launch
ColorWise* Pro Tools. Once ColorWise Pro Tools is running and logging into the controller is
accomplished, perform the following:
1. Select Profile Manager.
2. On the right side of the window from the Output section select the profile to be transferred. The
arrow should now turn green.
3. Make certain that the desired directory is displayed at the top of the left side. If not, browse to or
use the drop down menu and select it.
4. Select the arrow to complete the transfer.
5. Repeat steps 2 through 4 until all desired profiles have been transferred.
6. After transferring all desired profiles, select done to exit from Profile Manager.
7. Log out off ColorWise Pro Tools and exit.
At this point the profiles can be copied anywhere that the end user desires.
20
IP-901
DESCRIPTION: Red print has a halo effect when using Microsoft* Word. SOLUTION ID: 167158
SOLUTION: CAUSE: The output profile in the printer driver is not set correctly. USAGE: 1
SOLUTION: Change the output profile in the driver to Swap-Coated. To do this, perform the
following:
1. Select file, print.
2. Click Properties.
3. Select ColorWise.
4. Click Expert Settings.
5. Select the drop down arrow for CMYK-Simulation Profile.
6. Select the CMYK-Coated (EFI).
7. Click Update.
8. Click OK three times.
DESCRIPTION: PRINTING IN PROGRESS message on the operation panel when printing large size print SOLUTION ID: 167308
files. The engine and controller appear to be locked up only when utilizing the fold and
stitch operation.
SOLUTION: CAUSE: System image control firmware bug. USAGE: 1
SOLUTION: Update firmware to a minimum of level 42 control and level 41 image. Refer to the
Konica Minolta [[FTP site| URL
ftp://kbtdigital:kx15@ftp.konicabt.com/Color_products/Main_Body_Firmware/8050_firmware]] and
download the appropriate firmware files.
DESCRIPTION: Errors when calibrating after updating the software on the controller. SOLUTION ID: 167654
SOLUTION: CAUSE: Patches for previous version were loaded on the controller. All patches are included in USAGE: 1
the system upgrade.
SOLUTION: Reload system code on the controller and do not install patches that were specific to
the previous version code.
DESCRIPTION: Unable to scan to E-mail using the DNS name in the outgoing and incoming E-mail server SOLUTION ID: 167920
fields.
SOLUTION: CAUSE: Enable DNS is set to No in Fiery* Network Setup. USAGE: 1
SOLUTION: Set enable DNS to Yes in Fiery Network Setup. This can be done manually at the
Fiery controller or at the Network Setup tab using a web browser.
DESCRIPTION: Unable to connect to or ping the IP901. SOLUTION ID: 168018

SOLUTION: CAUSE: The network cable is plugged into the wrong network jack on the controller. USAGE: 1
SOLUTION: The IP901 comes standard with two RJ45 connections. Only the top one is active
and the lower has a blank connecter inserted from the factory. Plug the network connector into the
top port and reinsert the blank, if available, into the lower.
DESCRIPTION: Unable to find any User's Manuals in the IP901 box when delivered. SOLUTION ID: 168022
SOLUTION: The IP901 User's Manuals are included with the controller on CD only in a PDF format. If hard USAGE: 1
copies are desired, they must be printed out.
DESCRIPTION: INVALID ACCESS ERROR message when printing booklets from Adobe* Acrobat* 6. Jobs SOLUTION ID: 171057
print correctly when printing single pages.
SOLUTION: CAUSE: The process in which Acrobat 6 processes the job (fonts). USAGE: 1
SOLUTION: In the print driver select the Properties box => select the PostScript* tab => from the
first drop down arrow, select optimize for portability. Uncheck the optimize for speed box in the
PostScript options section of the first page of the driver. Follow the directions described in the
[[8050 IP-901 Booklet Mode V1.1 System Code| URL
21
IP-901
http://techweb.konicabt.com/tpm/media/8050_Booklet_Mode_revised.pdf]] document. These

instructions illustrate the specific application and driver settings required to make a booklet on
8.5x11 or 11x17 paper.
Notes:
1. These instructions are specific to version 1.1 system code and do not apply to version 1.0.
2. To view the above PDF(s), Acrobat* Reader must be installed. Acrobat Reader can be
downloaded for free from the Adobe* Web site at:
[[http://www.adobe.com/products/acrobat/readstep2.html| URL
SPECIAL NOTE: Solution provided by Robert Plowman, Regional Consultant - Color for Konica
Minolta Professional Services.
DESCRIPTION: Are the patches for the 1.0 system code required for 1.1 version system code? SOLUTION ID: 168339
SOLUTION: The 1.1 version system code already has these patches loaded. USAGE: 1
DESCRIPTION: Intermittent lock up when printing. SOLUTION ID: 168378

SOLUTION: CAUSE: Version 1.0 system code patches were installed with version 1.1 system code. USAGE: 1
SOLUTION: Do not install the patches that were required for 1.0 system code. Version 1.1 system
code already has these patches loaded.
DESCRIPTION: Driver conflict error when attempting to setup booklet printing with version 1.1 system code. SOLUTION ID: 169147
SOLUTION: CAUSE: The new driver files were not updated correctly. USAGE: 1
SOLUTION: Delete the files contained in the prntdrvr file folder before extracting any new files into
that folder. The old files are not automatically removed and can cause problems.
DESCRIPTION: What is the part number for the copier interface cable used to connect the print controller SOLUTION ID: 169999
and the main body?
SOLUTION: Copier interface cable (p/n 45033797). USAGE: 1
Note: The copier interface cable is a proprietary cable.
DESCRIPTION: Security issues and fixes, IP901. SOLUTION ID: 170756

SOLUTION: A Microsoft* security [[patch| URL USAGE: 1
ftp://kbtdigital:kx15@ftp.konicabt.com/Color_products/Fiery/IP901/Patches_V1.1_ONLY/Security_p
atch/1-D4VEPS.exe]] has been posted on the Konica Minolta FTP site. The patch addresses the
following issue:
A security vulnerability exists in the Messenger Service that could allow arbitrary code execution on
an affected system. The vulnerability results because the Messenger Service does not properly
validate the length of a message before passing it to the allocated buffer.
An attacker who successfully exploits this vulnerability could be able to run code with Local System
privileges on an affected system, or could cause the Messenger Service to fail. The attacker could
then take any action on the system, including installing programs, viewing, changing or deleting
data, or creating new accounts with full privileges.
This patch will install the following Microsoft hotfixes on the IP901:
[[QFE 824146| URL http://techweb.konicabt.com/tpm/media/MS03039.pdf]]: Remote Procedure
Call Service Update
[[QFE 823559| URL http://techweb.konicabt.com/tpm/media/MS03007.pdf]]: Buffer Overrun in
HTML Converter Could Allow Code Execution
[[QFE 815021| URL http://techweb.konicabt.com/tpm/media/MS03027.pdf]]: Unchecked Buffer In
Windows Component Could Cause Server Compromise
[[QFE 821557| URL http://techweb.konicabt.com/tpm/media/MS03040.pdf]]: Unchecked Buffer in
Windows Shell Could Enable System Compromise
QFE 828750: Cumulative Update for Internet Explorer
[[QFE 823182| URL http://techweb.konicabt.com/tpm/media/MS03041.pdf]]: Vulnerability could
allow Remote Code Execution
[[QFE 824141| URL http://techweb.konicabt.com/tpm/media/MS03045.pdf]]: Buffer Overrun in the
ListBox and in the ComboBox Control Could Allow code Execution
[[QFE 825119| URL http://techweb.konicabt.com/tpm/media/MS03044.pdf]]: Buffer Overrun in
Windows Help and Support Center Could Lead to System Compromise
[[QFE 824105| URL http://techweb.konicabt.com/tpm/media/MS03034.pdf]]: Flaw in NetBIOS
Could Lead to Information Disclosure
Notes:
a. The patch installer will detect if any of these patches is already installed on your Fiery, and will
22
IP-901
subsequently skip the installation of that patch.

b. To view the above PDFs, Acrobat* Reader must be installed. Acrobat Reader can be
INSTALLATION INSTRUCTIONS
1. Download the patch with Command Workstation* to the Direct Queue.
2. After the system returns to "Idle", wait 60 seconds.
3. Reboot the Print Controller. If the Fiery has an LCD, choose Shut Down, and choose "Reboot
System". If the Fiery does not have an LCD, use the Windows Start / ShutDown / Restart menu.
4. Let Print Controller come to idle.
5. Print the configuration page and make sure the correct information appears. UpdateInfo
section should contain the patch number "1-D4VEP".
DESCRIPTION: Unable to print custom paper sizes using Microsoft* Word. Other applications work SOLUTION ID: 170833
correctly when selecting "PostScript* Custom Page Size" in the driver.
SOLUTION: CAUSE: Microsoft Word overrides the page size settings in the print driver. USAGE: 1
SOLUTION: A workaround is provided that allows custom sizes to be printed from Word. Create a
custom page size in Windows 2000/XP and print it from Microsoft Word. To create a custom page
size in Windows 2000/XP, perform the following:
1. Click Start, choose Settings, and then choose Printers.
2. Select the Fiery S300 as the printer.
3. Choose Server Properties from the File Menu.
4. Click the Forms tab.
5. Select Create a New Form under Form Descriptions.
6. Select English to display paper sizes in Inches; Metric to display paper sizes in centimeters.
7. Enter the custom page size dimensions (for example, W=10 and H=10).
8. Click Save Form when finished.
To print a custom page size from Microsoft Word, perform the following:
1. Start Microsoft Word.
2. Select a new document or use a previous one.
3. Choose Page Setup and set Paper Size to Custom.
4. Enter the custom page size (for example: W=10 and H=10).
Note: Do not select the form created from this view.
5. Choose Print and select Properties.
6. Select Paper/Quality and click Advanced.
7. For Paper Size, select the form created (10 x 10).
8. Click OK. The Page Size under the Fiery Printing tab is 10 x10.
9. Specify the tray to print from and print a custom page size from Microsoft Word.
DESCRIPTION: Unable to view a scanned TIFF* image. SOLUTION ID: 171186

SOLUTION: CAUSE: The TIFF 6.0 format generated by the controller is not supported by the chosen USAGE: 1
application.
SOLUTION: Chose an application such as Adobe* PhotoShop* that supports the TIFF 6.0 format.
DESCRIPTION: The ES-1000 from the EFI* Color Profiler Kit is not functioning when installed on a SOLUTION ID: 172106
Microsoft* Windows NT 4.0 system that has Command Workstation* installed.
SOLUTION: CAUSE: Windows NT 4.0 does not support the ES-1000. USAGE: 1
SOLUTION: Install ES-1000 on a computer running Windows 2000/XP.
DESCRIPTION: There are yellow dots visible with a loupe on all copies and prints. SOLUTION ID: 172406
SOLUTION: CAUSE: The [[yellow dot pattern| IMAGE V:\bitmaps\8050_copy_protection.bmp SCROLL]] is USAGE: 1
introduced on all copies and prints as a unique signature to identify the printer. It is used to deter
counterfeiting.
23
IP-901
SOLUTION: The [[dot pattern| IMAGE V:\bitmaps\8050_counterfeit_protection.bmp SCROLL]] is

required and can not be eliminated.
DESCRIPTION: In Command Workstation* (CWS) all of the options under the Server tab are grayed out and SOLUTION ID: 172810
cannot be selected.
SOLUTION: CAUSE: CWS is logged in as a User. USAGE: 1
SOLUTION: Log into CWS as Administrator.
DESCRIPTION: The Adobe* PageMaker* application does not support the secure print function. SOLUTION ID: 174334
SOLUTION: CAUSE: The PageMaker application utilizes the printers PPD file. The IP-901 PPD file does not USAGE: 1
support the secure print function.
SOLUTION: As a workaround, the follow procedure can be implemented to gain this functionality:
1. Create a new folder.
2. Move all the PPD files under the PageMaker application folder into the created folder.
3. When printing, click Setup button on the print dialog. It brings the printer driver's GUI on the
display.
4. Setup the secure printing.
Note: When printing a document, an alert dialog box is displayed indicating that no PPD files are in
the folder. Please click OK and continue printing.
DESCRIPTION: The IP901 PostScript* printer driver does not offer secure print when using Adobe* SOLUTION ID: 174337
PageMaker*.
SOLUTION: CAUSE: The Adobe PageMaker application uses the printer's PPD file. The IP901 PPD file does USAGE: 1
not support secure print as it is not possible to enter text into a field of the driver with a PPD file.
SOLUTION: As a workaround, the following procedure will allow secure print functionality to the
IP901:
1. Create a new folder.
2. Move all the PPD files under the PageMaker application folder (ppd4) into the created folder.
3. When printing, click Setup button on the print dialog. It brings up the printer driver's GUI on the
display.
4. Set up the secure printing.
Note: When printing a document, an alert dialog box will display a message that there are no PPD
files in the folder. Please click OK and continue printing.
DESCRIPTION: What file formats can be directly imported into the IP901 using Downloader*, Web SOLUTION ID: 174734
Downloader* or Command Workstation* without interaction of the native application?
SOLUTION: The following files can natively download to the IP901: USAGE: 1
1. PostScript* (PS)
2. Encapsulated PostScript (EPS)
3. Tagged Image File Format* (TIFF)
4. Creo Variable Print Specification (VPS)
5. Portable Document File (PDF)
DESCRIPTION: Colors and shades of gray from Microsoft* applications are printing with an incorrect color. SOLUTION ID: 175525
Grays may print with a color cast. Several objects using the same color may all print using
a different color. If this is printed on another color printer, the colors and grays print
correctly.
SOLUTION: CAUSE: Microsoft uses a screen to represent a transparent color or a shade of gray. By default, USAGE: 1
the IP901 prints with a line screen for graphics and objects. The controller's line screen does not
correctly render colors from Microsoft applications that use a transparency on a color.
SOLUTION: If the screen setttings in the driver are set to 'dot', the colors are rendered correctly.
Note: This only appears to be an issue with Microsoft applications and transparent colors/grays.
24
IP-901
DESCRIPTION: When printing, why is the ECM user account not being updated? SOLUTION ID: 177819
SOLUTION: The ECM 4-digit user passcode in the User ID box under the Owner Information tab of the print USAGE: 1
driver must be entered.
DESCRIPTION: Is DocBuilder Pro* compatible with a Macintosh*? SOLUTION ID: 178629

SOLUTION: DocBuilder Pro is not compatible with a Macintosh. Command WorkStation* is used and needs a USAGE: 1
parallel port to plug in the dongle.
DESCRIPTION: Is there an A/B switch available to connect one controller to two printers? SOLUTION ID: 186024
SOLUTION: There is no device available to connect one controller to two machines. USAGE: 1
DESCRIPTION: Why printed documents which contain some pages with color and some with black and SOLUTION ID: 193012
white are all counting as color when checking the printers counters.
SOLUTION: There are variables that will cause a black and white document to print using process color: USAGE: 1
1. If a document contains color on any page, ensure that the "Pure Black Text and Graphics"
option is set as a default under color setup. If this option is not enabled and the first page of the
document is color, the whole job may be printed as color.
2. If the document contains any gray scale graphics, it will be printed as a process black. Most
gray scale images contain color components which are RGB or CMYK. The printer does not have
the ability to print a true gray without using process black.
3. Most office applications create gray shades which are used as lines or frames using RGB data.
These will also print as process black.
DESCRIPTION: Unable to access the controller on the network using Command WorkStation* (CWS). SOLUTION ID: 194975
SOLUTION: CAUSE: Firewall software is installed and enabled on the workstation which will not allow CWS to USAGE: 1
communicate on the network. This software could include Norton*, McAfee*, ZoneAlarm*, or other
vendor. Also, Microsoft* Windows XP Service Pack 2 includes firewall software.
SOLUTION: An exception must be made for CWS within the firewall software setting. This will
allow CWS to communicate with the controller on the network.
DESCRIPTION: Can scanning be defaulted to black? SOLUTION ID: 196346

SOLUTION: Scanning cannot be defaulted to black. USAGE: 1
DESCRIPTION: How to print with EKC (ECM) ON without entering the passcode. SOLUTION ID: 196354
SOLUTION: To print with EKC (ECM) enabled without having to enter a passcode in the driver, change software USAGE: 1
dipswitch 23-1 to 0. All print jobs will be counted as the other user.
DESCRIPTION: Microsoft* Certified Konica Minolta printer drivers. SOLUTION ID: 197063
SOLUTION: [[Microsoft* Certified Konica Minolta printer drivers| URL USAGE: 1
http://techweb.konicabt.com/tpm/media/MS_DIGSIG_DRIVERS.pdf]]. This document lists products
that have a digitally signed driver available. The list is subject to changes. Please confirm the
latest Windows Catalogs are checked before making any determination of MS Certification. The
Windows Catalogs are the comprehensive listings for Windows XP, Windows Server 2003, and
Windows 2000. To view the Windows Catalogs or HCL, use URL
[[http://www.microsoft.com/whdc/hcl/default.mspx]] Select the appropriate operating system, select
search by manufacturer, and enter Konica Minolta. Resulting list is the most up to date resource
available.
Note: To view the above PDF, Acrobat* Reader must be installed. Acrobat Reader can be
DESCRIPTION: Does this controller support the WATERMARK feature? SOLUTION ID: 197470
SOLUTION: For Microsoft* Windows 9x and ME drivers only. This can be set up by performing the following: USAGE: 1
25
IP-901
1. Right click on the 9x or ME S300 printer controller driver.

2. Select PROPERTIES.
3. Select the Fiery* Printing tab.
4. Enter the desired Watermark.
DESCRIPTION: Is Fiery* Remote Scan software available for the Macintosh* OS? SOLUTION ID: 207540
SOLUTION: CAUSE: Fiery Remote Scan is not available for the Macintosh. USAGE: 1
SOLUTION: WebScan using a web browser can be used to retrieve documents scanned to a
mailbox.
DESCRIPTION: Incompatible features with mixed media. SOLUTION ID: 208350

SOLUTION: Mixed media is incompatible with variable data printing, N-up, and imposition (booklet). USAGE: 1
DESCRIPTION: Unable to print out a configuration, PostScript* test page, Job Log, or Fiery* calibration SOLUTION ID: 208878
page.
SOLUTION: CAUSE: ECM is enabled and dip switch 23-1 in the 25 mode is disabled, set to 1. USAGE: 1
SOLUTION: In order to print out any pages with the Fiery, DipSwitch 23-1 in the 25 Mode must be
enabled (set to 0).
Note: If this DipSwitch is left enabled (Set to 0) this will allow any workstation to print to the copier
as long as the driver is loaded. An ECM account or password will not be needed; the job will be
logged under OTHER USER. See the Service Manual, 25 Mode Dip Switches, page 1-13.
DESCRIPTION: "Can't build driver info from *.inf file" message and unable to install the PostScript* driver SOLUTION ID: 209082
on a HP* Print Server Appliance.
SOLUTION: CAUSE: A patch upgrade is required for the HP Print Server Appliance to properly allow the USAGE: 1
PostScript driver to install.
SOLUTION: This patch file (driver_forms_version2.hp) in the HP_PSA_patch folder can be found
on the [[Konica Minolta FTP site| URL ftp://kbtdigital:kx15@ftp.konicabt.com/]].
Note: Ensure that the Print Server Appliance Firmware 2.5.143 which can be downloaded from
HP's website is installed before applying the patch.
DESCRIPTION: Mail Merge staples all pages together, but end user would like to separate mail merge into SOLUTION ID: 209126
separate jobs based by name or address.
SOLUTION: Download and import [[word_mail_Merge_printing.txt| FILE M:\word_mail_merge_printing.txt USAGE: 1
NEW]] into normal.dot. Set up the driver you want to use as the default and then set the finishing
features desired in Printing Preferences. Run normal.dot under macros, you should be presented
with a question of how many sections are in the merge (i.e., how many pages before the next name
or address in the merge).
DESCRIPTION: What is the serial port on the IP901 used for? SOLUTION ID: 210380
SOLUTION: The serial port on the IP901 is not used. USAGE: 1
DESCRIPTION: The Enfocus PitStop Professional 5.02* application included with the EFI Imposition* SOLUTION ID: 210436
CD-Rom package installs as a 30-day trial.
SOLUTION: CAUSE: Installed Pitstop onto a PC which already has Command WorkStation version 4.2.0.39 USAGE: 1
installed.
SOLUTION: Download the latest Command WorkStation version posted on the [[Konica Minolta
FTP site| URL ftp://kbtdigital:kx15@ftp.konicabt.com]]. The minimum version required for this
situation is 4.2.0.55.
26
IP-901
DESCRIPTION: Can Scantrip be used with the IP901? SOLUTION ID: 210811
SOLUTION: Scantrip cannot be used with any of the Fiery*-designed controllers. USAGE: 1
DESCRIPTION: How to create (Burn) a CD from a System Code or User CD ISO file that is posted on the SOLUTION ID: 221538
Konica Minolta web and FTP sites.
SOLUTION: [[How to create a CD from an ISO CD image file.| URL USAGE: 1
http://techweb.konicabt.com/tpm/media/iso_burning_procedures.pdf]].
DESCRIPTION: Mechanical counter operation on the 8050. SOLUTION ID: 182109

SOLUTION: 1. In Single Color mode, all copies are counted as color copies. USAGE: 0
2. In Black mode, all copies are counted as black and white.
3. In Full Color mode, all copies are counted as color copies.
4. In Auto mode, color copies are counted as color; black and white copies are counted as black.
Note: The counter function for printing and copying is the same.
DESCRIPTION: Does the IP901 have a Bypass HDD feature? SOLUTION ID: 159536
SOLUTION: The IP901 does not have a Bypass HDD feature, but it does have a Direct Queue feature. These USAGE: 0
jobs are processed as soon as the current job finishes, skipping over other waiting jobs and in
many cases do not write to the hard drive. PDF, TIFF and variable data jobs as well as jobs sent
via SMB and LPR are routed, in most cases, directly to the Print Queue when sent to the Direct
Queue. However, jobs sent via the Direct Queue may also be written to the hard drive in certain
cases, including the following:
1. The job is instructed to collate or use reverse order printing and it exceeds the available printer
memory.
2. On Microsoft* Windows-based and LINUX*-based systems, the Fiery software may overflow the
available RAM and use the hard drive as a memory buffer.
CAUTION: It is not recommended to send detailed graphic print jobs (i.e., PhotoShop*) via Direct
Queue. When the job is RIPped, it will become much larger than the original and will not print
'efficiently'.
DESCRIPTION: When is job data written to/stored on the IP901 Hard Disk Drive (HDD) and Random Access SOLUTION ID: 159539
Memory (RAM)?
SOLUTION: IP901 offers three print queue choices: Direct, Hold, and Print. When a job is printed to the Direct USAGE: 0
Queue, the job data is most secure. When a job is printed to the Hold or Print queue, it is spooled
to the IP901 hard drive (in its pre-rasterized form). After a job is RIPped, its rasterized form can be
held, and therefore saved on the IP901 hard drive for printing later, or may be "waiting" for engine
availability, and is therefore saved in RAM while doing so. After a job is finished printing, it may
remain on the hard drive (in case of reprinting) in its pre-rasterized state.
DESCRIPTION: Is the IP901 directly impacted by the PHP vulnerability reported by [[CERT* CA-2002-21| URL SOLUTION ID: 159542
http://www.cert.org/advisories/CA-2002-21.html]]?
SOLUTION: The IP901 is not directly impacted by this PHP vulnerability. The IP901 does not run PHP by USAGE: 0
default and Fiery* WebTools* does not use this script.
DESCRIPTION: Is it possible the IP901 controller can become infected by a virus? SOLUTION ID: 154485
SOLUTION: Technically, the possibility of the virus or worm damage is assumed to be very low based on the USAGE: 0
following points:
1. Although Windows based operating system is used with this controller, the target for many
attacks such as Microsoft* Outlook* is not used.
2. E-mail attached files other than print files such as PostScript*, PDF, etc. are not opened.
3. The print files are solely sent to print queue and other process are not performed.
4. Unnecessary mail is ignored and deleted immediately, so it will not do any harm.
27
IP-901
5. The type of controller has never been affected by any virus to date and no complaints have
been received.
[[Link for internal use only| RUN v:\PDFfiles\AcroRd32.exe v:\PDFfiles\internal_link007.pdf]]
DESCRIPTION: Where to get an TCP/IP* address calculator. SOLUTION ID: 154613

SOLUTION: A freeware version of a [[TCP/IP address calculator| URL USAGE: 0
http://techweb.konicabt.com/tpm/media/cool_ip_calculator.zip]] or a [[TCP/IP subnet calculator.|
URL http://techweb.konicabt.com/tpm/media/Setup.zip]]
DESCRIPTION: How to change the location of the spool file in Microsoft* Windows 2000. SOLUTION ID: 155801
SOLUTION: [[Changing the location of the spool file in Windows 2000. | URL USAGE: 0
http://techweb.konicabt.com/tpm/media/spooler_file.wmv]]
Note: The latest version of [[Windows Media Player| URL
the link.
DESCRIPTION: What are the switch settings in the 25 Mode for 10-0 when using the 8050 as a printer? SOLUTION ID: 156251
SOLUTION: Software switch 10-0 should be set to 0 regardless of it being a copier or printer. Early informaton USAGE: 0
indicated this switch must be set to 1 if an IP901 was connected. This information was incorrect
and 0 is now the correct setting.
DESCRIPTION: How to activate the monitor profiling software which was included with the EFI* Color SOLUTION ID: 157065
Profiler kit.
SOLUTION: This is the kit that includes the ES-1000 color spectrometer. There was no activation code USAGE: 0
included for the Monitor software. The activation code included with the software only activated the
output device component of the software. Some of the first units being shipped by EFI did not
include activation codes for the Monitor Profile module. This code will be included in later shipping
units. For systems that did not include the activation code, E-mail must be sent to
MonitorEnabler@efi.com with the ES-1000 serial number. The serial number is on the bottom of
the unit. EFI will verfiy when the unit was purchased and E-mail the activation code back if the
serial number is valid for this product.
DESCRIPTION: Unable to print. The controller appears to be locked up. SOLUTION ID: 157119
SOLUTION: CAUSE: Software dipswitch 10-0 is set to 1. USAGE: 0
SOLUTION: Software dipswitch 10-0 should be set to 0 regardless of it being a copier or printer.
Early information indicated this switch must be set to 1 if an IP901 was connected. This
information was incorrect and 0 is now the correct setting.
DESCRIPTION: Troubleshooting image problems. SOLUTION ID: 158465

SOLUTION: Follow the [[8050 Image Failure Escalation Method| URL USAGE: 0
http://techweb.konicabt.com/tpm/media/8050_image.pdf]] and send all documentation to:
Clinton Marquardt
Project Engineer
Konica Business Technologies, USA Inc.
500 Day Hill Road
Windsor, CT 06095
DESCRIPTION: Unable to print. SOLUTION ID: 159733

SOLUTION: CAUSE: Paper type is set incorrectly on the main body. USAGE: 0
28
IP-901
SOLUTION: The paper type must be set on the main body in key operator mode. To do this,
perform the following:
1. Press the Help key.
2. Select [4. Key Operator Mode].
3. Select [6. Paper Type/Special Size Set].
4. Select the Tray and select the Paper Type and Paper Weight.
5. Select Previous Screen and then Exit to return to the basic screen.
DESCRIPTION: Fiery* FreeForm* information. SOLUTION ID: 160017

SOLUTION: [[Fiery FreeForm information| URL USAGE: 0
http://techweb.konicabt.com/tpm/media/FreeFormBrochure.pdf]].
DESCRIPTION: Unable to print from a Novell* Netware* queue to the Fiery*. Jobs stay in the queue. SOLUTION ID: 160053
SOLUTION: PROBABLE CAUSES: USAGE: 0
1. Incorrect queue name.
The queue name needs to contain _print at the end (i.e., Fiery_print).
2. Print queue is not published.

The print queue must be published on the Fiery. If a queue is not published, it cannot be printed to.
DESCRIPTION: How to print a mixed media, (mixplex) document from Acrobat* 5 or 6 using the 8050/IP901. SOLUTION ID: 160440
SOLUTION: Required Settings from Acrobat version 6: USAGE: 0
Open driver and on the Main page and select
a. Auto rotate and center.
b. Choose Paper size by PDF page size.
Required Settings from Acrobat version 5:

Select Properties => Advanced => Choose Output Tray by PDF Page Size.
The remaining steps are the same from either version of Acrobat:
1. Select Properties => Paper Source.
2. Below the Mixed Media icon select "Define". A window opens to allow definition of the
"Selection List". This is where the desired document output is defined.
Notes:
a. It would be best to read the [[IP901 Printing Reference guide| URL
http://techweb.konicabt.com/tpm/media/Mixed Media.pdf]] to answer any questions that cannot be
explained in the Define section.
b. To view the PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for
DESCRIPTION: What is included in the Graphics Art Kit (Item #960921)? SOLUTION ID: 161360
SOLUTION: The kit comes with a dongle and installation CD. USAGE: 0
DESCRIPTION: Streaks on copies and prints in the lead-to-trail direction when using glossy paper or SOLUTION ID: 161381
selecting gloss mode.
SOLUTION: Escalated to Engineering: USAGE: 0
If equipment is experiencing these symptoms, please submit a new problem through Konica
NSSG Web Support including the serial number of the machine and the meter reading. These
submissions will allow proper tracking of field impact. In order to have your submission escalated to
our Engineering group, failed image samples and Management Lists must be collected and sent to:
Konica Minolta Business Solutions
500 Day Hill Rd
Windsor, CT 06095
Attn: C105 - Clinton Marquardt
29
IP-901
IMPORTANT NOTES:
1. All samples sent in must have a ticket number assigned and clearly written on accompanying
documentation or the material will not be accepted.
2. Only use this solution if Solution ID #161382 did not correct the problem.
DESCRIPTION: SOLUTION ID: 161382

SOLUTION: CAUSE: Output profile in the IP901 driver needs to be changed. USAGE: 0
SOLUTION: Change the output profile in the IP901 driver to match the media being used (i.e.,
Fiery* 50C-K Coated 106-256 Glossy). This setting can be found under the Fiery Printing Tab =>
Colorwise* => Expert Settings. Then select Use Output Profile and select the setting that matches
the media being used.
Note: If this solution does not correct the problem, please refer to Solution ID #157928 for
escalation.
DESCRIPTION: IP901 installation instructions. SOLUTION ID: 161898

SOLUTION: [[IP901 Installation Procedure.| URL http://techweb.konicabt.com/tpm/media/IP901install.pdf]] USAGE: 0
DESCRIPTION: What is the command to view the PC TCP/IP* address on a Microsoft* Windows XP client? SOLUTION ID: 162118
SOLUTION: At the command prompt, type => ipconfig. The Connection-specific DNS Suffix, IP Address, USAGE: 0
Subnet Mask and Default Gateway will be displayed.
Note: To view the entire syntax selection for ipconfig, type => [[ipconfig /?| IMAGE
V:\BITMAPS\ipconfig_XP.bmp SCROLL]].
DESCRIPTION: "ACCESS CODE INVALID" message when printing from Microsoft* Windows 95/98/ME SOLUTION ID: 162152
through a Windows 2000 or 2003 server. Printing from Windows NT/2000/XP through the
same queue is fine.
SOLUTION: CAUSE: A possible corrupt spooler that only affects printing from non-NT based workstations. USAGE: 0
SOLUTION: Delete the printer and all associated driver files and then reload the drivers. For more
detail, refer to [[Microsoft Knowledge Base Article - 260737| URL
http://techweb.konicabt.com/tpm/media/kb260737.pdf]].
DESCRIPTION: What file types are supported the Graphic Arts hot folder module? SOLUTION ID: 162262
SOLUTION: The file type list in the EFI* Printing Guide is PDF, PostScript* (PS and EPS) files. See the [[File USAGE: 0
Format Restrictions| URL http://techweb.konicabt.com/tpm/media/IP901_Hot_Folders.pdf]] for
additional information.
DESCRIPTION: Microsoft* Windows XP security features of the Fiery* controller. SOLUTION ID: 162868
SOLUTION: The [[EFI Fiery Security White Paper| URL USAGE: 0
http://techweb.konicabt.com/tpm/media/Fiery_SECURITY.pdf]] provides a general overview of the
Fiery Network Controller so that end users may research beneficial security features and potential
vulnerabilities that may be encountered.
30
IP-901

DESCRIPTION: Unable to print from Microsoft* Windows NT4 using the LPR port. SOLUTION ID: 162977
SOLUTION: CAUSE: Incorrect print queue name. USAGE: 0
SOULUTION: When using LPR printing, the queue name must be Print, Hold or Direct.
DESCRIPTION: Unable to change the properties of a held job in Command WorkStation*. SOLUTION ID: 163509
SOLUTION: CAUSE: The Raster Data has not been removed from the held print job. USAGE: 0
SOLUTION: In Command WorkStation, right-click on the held print job and select Remove Raster
Data. Right-click again and select Properties, making the necessary changes to the print job
options.
This issue has been resolved with patch 1-CYFDX.ps. This patch is for version 1.1 system code
ONLY and can be found on the Konica Minolta FTP site.
DESCRIPTION: What is the PCUA number for the Doc Builder Pro package? SOLUTION ID: 163964
SOLUTION: Doc Builder Pro package (PCUA 960234). USAGE: 0
DESCRIPTION: How many E-mail addresses can be programmed via the Email-Address-Export-Tool? SOLUTION ID: 165109
SOLUTION: A maximum of 450 E-mail addresses can be programmed via the Email-Address-Export-Tool. USAGE: 0
DESCRIPTION: Unable to access the IP901 on the network; will not respond to ping. SOLUTION ID: 165286
SOLUTION: CAUSE: The network switch/hub is set to full duplex operation. USAGE: 0
SOLUTION: Set the network switch/hub port where the controller is connected to half duplex. This
will need to be performed by the network administrator.
DESCRIPTION: Poor color output when manually selecting an ICC color profile in the print driver. SOLUTION ID: 165419
SOLUTION: CAUSE: An ICC color profile has been manually selected in the print driver. USAGE: 0
SOLUTION: In the print driver, set the ICC color profile to Automatic. With Automatic selected, the
IP901 will perform Color Management. With an ICC profile selected manually, Microsoft* Windows
will perform Color Management first, then the IP901 will perform Color Management second,
causing less than desired color output.
DESCRIPTION: What is the part number for the Kodak* gray scale calibration chart(s)? SOLUTION ID: 165471
SOLUTION: Gray Scale Strip (p/n 10012662). USAGE: 0
DESCRIPTION: When black & white scanned documents are reprinted, they are printed using processed SOLUTION ID: 167252
black and are counted as a color print.
SOLUTION: CAUSE: The Scan Mode is set to Full Color or Gray Scale. In order to ensure that a good quality USAGE: 0
gray scale is produced, the machine prints a processed black (mixture of CMYK to produce black).
Because of this, the processed black output is counted as a color print on the machine counters.
SOLUTION: Select Monochrome in the Scan Mode. With this setting selected the reprinted
documents will use black toner only and will be counted as a black print. This setting is available
for PDFand TIF images only.
31
IP-901
DESCRIPTION: What Fiery* drivers are supported for use on a Microsoft* Windows 2003 server? SOLUTION ID: 167922
SOLUTION: EFI supports in a Windows 2003 server environment, all PostScript* drivers that are supported to USAGE: 0
run on Windows XP. Drivers that are not specific to Windows XP are not supported for installation
on a Windows 2003 server.
Notes:
1. PCL* drivers built in or prior to June 2003 are not supported for installation or use on Windows
2003 server.
2. Though a driver may be supported, there may be limitations with its use in this environment, as
specified by EFI.
DESCRIPTION: Power requirements, IP901. SOLUTION ID: 168106

SOLUTION: Voltage: 115V AC ñ 10%, dedicated line recommended USAGE: 0
Current: 15A
Frequency: 60 Hz ñ 2.5Hz
Grounding: Isolation recommended
Termination: NEMA Type 5-15R receptacle (125V AC, 2-pole, 3-wire, grounded).
Note: A dedicated AC line with an isolated ground is strongly recommended. A dedicated line
mandates the exclusive use of an electrical branch circuit where the receptacle grounding terminal
is grounded by an insulated grounding conductor that is isolated from the receptacle mounting
hardware (per National Electrical code, article 250-74, exception no. 4).
DESCRIPTION: How to change or delete/remove a programmed FTP address. SOLUTION ID: 168443
SOLUTION: To change, delete/remove a previously programmed FTP address, perform the following: USAGE: 0
1. Press the HELP key.
2. Press KEY OPERATOR MODE as indicated on the touchscreen.
3. Press the DOWN arrow one time.
4. Select [18] (Scan transmission setting).
5. Select FTP on the touchscreen.
6. Select CHANGE to change the FTP address or select DELETE to delete the FTP address.
7. Press OK and then PREVIOUS SCREEN to return to normal operating mode.
DESCRIPTION: Will the Graphic Arts Package or FACI kit options be lost if the motherboard is replaced? SOLUTION ID: 168558
SOLUTION: The motherboard replacement kit includes a dongle and service CD to update the system on the USAGE: 0
new motherboard. As long as the hard drive is not replaced at the same time as the motherboard,
the extra installed features will be restored to the new motherboard.
DESCRIPTION: Job properties settings including quantity, staple, and paper source can be changed on an SOLUTION ID: 168768
already printed or held job in Fiery* Command WorkStation LE on Macintosh* OS 10.2..X, but
they do not affect the output.
SOLUTION: CAUSE: This issue was confirmed in the lab with the 1.1 system code and a resolution is provided. USAGE: 0
SOLUTION: Install the 1-CYFDX.ps Patch to resolve this issue. This patch is for use with system
code version 1.1 only. The patch is available for download from the [[Konica Minolta FTP site| URL
ftp://kbtdigital:kx15@ftp.konicabt.com/Color_products/Fiery/IP901/V1.1_System/Patch_1_CYFDX/
20aupt1cyfdxs1.exe]] Please follow the installation instructions that are included in the [[readme
file| URL
ftp://kbtdigital:kx15@ftp.konicabt.com/Color_products/Fiery/IP901/V1.1_System/Patch_1_CYFDX/r
eadme_e.txt]] that accompanies the driver.
DESCRIPTION: When printing from Adobe* Acrobat* version 6, fonts are rendered incorrectly on the SOLUTION ID: 169328
IP901/8050. Fonts are substituted with another font set or do not print at all. Earlier
versions of Acrobat print the same PDF correctly.
SOLUTION: CAUSE: Acrobat 6 handles font downloading in a different manner than earlier versions of USAGE: 0
Acrobat.
SOLUTION: To print fonts correctly on the IP901/8050, select the Advanced button in the print
screen. In the Advanced Print Setup screen, select PostScript* Options, and under the Font and
Resource Policy, select "Send for Each Page"
32
IP-901
DESCRIPTION: Rip Only jobs can't be merged when using CWS. SOLUTION ID: 169840
SOLUTION: CAUSE: This was a software bug in the Fiery system code version 1.1. USAGE: 0
SOLUTION: Install the new Fiery patch 1-CYFDX.PS Here is the Installation procedure:
1) Download the patch into the direct connection queue of the Fiery S300 through
the Command Work Station or Fiery Downloader.
2) After downloading, be sure to wait for 60 seconds and then restart the Fiery S300 from
the shutdown menu on the LCD panel. NOTE: Do not restart from CWS
3) After Fiery returns to "Idle" wait 60 seconds.
4) Restart the Fiery S300 from the shutdown menu on the LCD panel again.
NOTE: Do not restart from CWS
5) After Fiery returns to "Idle", output the Fiery S300 configuration page. Make sure that
the patch you imported is included in the update information.
'1-CYFDX should appear on the update info section of the configuration sheet'.
3. Remarks
- This patch should apply only Version v1.1.
- File size 6.87MB
- Be sure to wait for 60 seconds before the first restarting.
- Restart the unit two times.
- Though the patch is included in the update information, it may not be completely
installed if the above procedure is not correctly followed.
If this happens, reinstall the patch again by the above procedure.
DESCRIPTION: Can a longer copier interface cable (p/n 45033797) be used to connect the print controller SOLUTION ID: 169997
and the main body?
SOLUTION: The copier interface cable is a proprietary cable; a longer cable is not available or recommended. USAGE: 0
DESCRIPTION: How to obtain the extended printer codes for advanced finishing and tray call options (e.g. SOLUTION ID: 170448
stapling, duplex, fold, stitch, etc.).
SOLUTION: To obtain the extended printer codes for advanced finishing and tray call options, perform the USAGE: 0
following:
1. Select the specific options that are needed in the Microsoft* Windows or Macintosh* print driver.
2. Print a basic job with these options to a file.
3. Open the file in any text editor and search for the specific feature code(s).
DESCRIPTION: Will loading incorrect system code on an IP901 damage the system? The system will not SOLUTION ID: 172918
boot correctly with incorrect code.
SOLUTION: If incorrect code is loaded on the IP901, place the correct system CD in the CD drive and power USAGE: 0
down the system. When rebooted, the correct software will be loaded and the system should
recover correctly. Earlier Fiery* controllers could be damaged by loading system code from another
controller. The BIOS would be modified and become non functional until replaced with a factory
replacement BIOS chip. The IP901 uses a flash BIOS chip that is not replaceable, but doesn't have
the limitations that earlier Fiery controllers had when loading incorrect code.
DESCRIPTION: Will Microsoft* Windows XP Service Pack 2 create printing problems? SOLUTION ID: 182514
SOLUTION: Service Pack 2 (SP2) is, in many ways, a new XP, and there is no way to test every possible USAGE: 0
combination of hardware and software on which it might be installed. Practice due diligence and
evaluate the specific XP deployment before installing XP SP2.
There are several pre-installation steps that should be considered:
1. Understand the benefits of installing the service pack:
a. Malware attachment warnings
b. Malware download warnings
c. Pop-up blocker
d. Firewall turned on by default
e. Windows Security Center GUI that lets end users see and manage security settings (this can
be blocked in a managed environment)
f. Enhancements to auto updates, including improvements for dial-up users
g. Better management of browser add-ons and e-mail addresses
h. A new wireless deployment wizard useful for small businesses
33
IP-901
2. Grab a copy of the recovery document from [[http://snipurl.com/8gju| URL

http://snipurl.com/8gju]]. This document discusses how to recover from a problem XP SP2
installation. Please take the precaution of printing out the recovery instructions. Hopefully, they
will never have to be used.. At any rate, be prepared when priorities change and XP SP2 must be
installed immediately. When rushed, looking for recovery information before installing may end up
being an after-thought.
Windows XP SP2 is also an issue for IT departments using SUS for updates, since it may need to
be blocked from some SUS client computers and approved for others. Remember that the service
pack will have to be approved in the SUS server database before clients can receive it, giving an
extra layer of protection to SUS shops.
If any of these scenarios applies, here are some resources. Start with the free Microsoft tool at
[[http://snipurl.com/8gjw| URL http://snipurl.com/8gjw]]. It includes an executable, a script, ADM
template to use with Group Policy, and sample E-mail text to be used to inform users on how to
block and unblock delivery of XP SP2.
Note: Refer to the following linlks for more information about blocking:
[[http://snipurl.com/8gjx| URL http://snipurl.com/8gjx]]
[[http://snipurl.com/8gjz| URL http://snipurl.com/8gjz]]
[[http://snipurl.com/8ei8| URL http://snipurl.com/8ei8 ]]
For those who like to do things the hard way, the Registry can be edited to block XP SP2 delivery.
Go to the following key:
HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\WindowsUpdate and add the new
value DoNotAllowXPSP2. Set the value to 1. This will block delivery of XP SP2 via SUS or
Automatic Updates for up to 120 days. Removing the value will allow delivery of XP SP2, as will
the passage of time. This isn't a permanent solution; it just affords a little more breathing room.
And finally, do not believe everything read or heard. Contrary to some rumors, XP SP2 does not
break things; it fixes things. Sometimes closing holes means good software will need to be revised
or reonfigured.
Note: Most of the Microsoft URLs referenced above are very long; the "snipurl" versions do not
break, and will not expire.
CAUTION: Incorrectly editing the registry may severely damage the system. Before making
changes to the registry, back up any valued data on the computer.
DESCRIPTION: The machine pauses between print jobs already in the log. SOLUTION ID: 184281
SOLUTION: CAUSE: Continuation Print is not enabled. USAGE: 0
SOLUTION: To enable Continuation Print, perform the following:

1. Access the Key Operator Mode.
2. Select [13. Memory Switch Setting].
3. Select [21. Continuation Print].
4. Select [Change Setting Contents] to turn it ON.
DESCRIPTION: How to change the size of the font in Command WorkStation*. SOLUTION ID: 187053
SOLUTION: The font in Command WorkStation can not be changed. USAGE: 0
DESCRIPTION: Common E-mail configuration problems. SOLUTION ID: 187364

SOLUTION: COMMON E-MAIL CONFIGURATION PROBLEMS USAGE: 0
* SMTP messages are not allowed on the configured E-mail server.

* SMTP is configured as a port other than Port 25.
* Mail Server DNS name or address is incorrect.
* Firewall software is installed/running between the KMBS printer and the E-Mail server.
* The firewall is configured to block SMTP messages or data on Port 25.
* The mail server is located on a different network segment and the gateway address is not
configured on the KMBS NIC. The gateway address must be on the same subnet as the as the
printer/ controller.
* Domain name is not configured on the NIC. Some servers reject messages from outside it's
own domain.
* DNS server address is is incorrect or not configured.
* Mail Server uses POP3 or IMAP and is not compatible with KMBS scan to Email.
* There is no "From" E-mail address configured on the NIC or the or the address is invalid and
considered as spam by the server.
* The "Send to " E-mail address is to a location outside of the company's local WAN and SMTP
relay is not set to allow SMTP messages to be forwarded.
* The SMTP Timeout value is set too low.
* The printer stops transmission before the Server can respond.
34
IP-901
* The scanned document is too large. Reduce the resolution or increase the max. message size
on the E-mail
DESCRIPTION: The 8050 is printing only one set for a duplex, stapled, multiple set print job when the SOLUTION ID: 188895
Microsoft* Windows separator (sysprint.sep) page is selected.
SOLUTION: CAUSE: The issue is the separator page and the printed document must be sent as two separate USAGE: 0
jobs.
SOLUTION: To correct this issue, perform the following:

1. Access the print driver properties.
2. Click on the Device Settings tab.
3. Set 'Send CRTL-D Before Each Job' to Yes.
4. Click Apply to accept the change.
DESCRIPTION: Cannot print or print preview a web page after installing Microsoft* Windows XP SP2. SOLUTION ID: 190621
SOLUTION: CAUSE: The web page includes an ActiveX object. For security reasons the printing function is USAGE: 0
blocked.
SOLUTION: The only way for an end-user to print the page is to turn off a Windows registry setting
called "local machine zone lockdown". Microsoft advises against this, as it lowers security.
WARNING: In Windows, system configuration information is centrally located in the registry. While
this simplifies the administration of a computer or network, one incorrect edit to the registry can
disable the operating system. The following list provides some best practices for using the registry
and Registry Editor safely:
1. Before making changes to the registry, make a backup copy.
2. Back up the registry by using a program such as Backup. After making changes to the registry,
create an Automated System Recovery (ASR) disk. For troubleshooting purposes, keep a list of
the changes you make to the registry. For more information, see System State data.
3. Do not replace the Windows registry with the registry of another version of the Windows or
Windows NT operating systems.
4. Use reliable tools and programs other than Registry Editor to edit the registry.
5. Incorrectly editing the registry may severely damage the system. Use tools and programs that
provide safer methods for editing the registry.
6. Never leave Registry Editor running unattended.
DESCRIPTION: Unable to print after installing Microsoft* Windows XP SP2. SOLUTION ID: 190642
SOLUTION: CAUSE: The printer driver is corrupt. USAGE: 0
SOLUTION: Uninstall and then reinstall the printer driver. If that does not work, uninstall SP2, then
uninstall the printer driver, reinstall SP2 and reinstall the printer driver.
DESCRIPTION: Unable to access All Active Solutions on NSSG Web Support. SOLUTION ID: 192038
SOLUTION: CAUSE: Certain end user permissions are in place to prevent unauthorized access. USAGE: 0
Unfortunately, some technicians are also 'locked out'.
SOLUTION: Here is the [[All Active Solutions for the IP901| URL
http://techweb.konicabt.com/WebSolution/IP901.pdf]] document.
DESCRIPTION: When printing from Microsoft* Excel cells randomly disappear when changing the scale SOLUTION ID: 193511
percentage.
SOLUTION: CAUSE: Incorrect Page Attribute setting for the document in Excel. USAGE: 0
SOLUTION: To change the scale percentage, perform the following:

1. With the Excel document open, select File and then Page Setup.
35
IP-901
2. Select Options.
3. Within the Page Attributes settings change the Scale percentage to a desired value.
4. Select OK to save the new setting.
5. Select File and then Save to permanently save changes.
DESCRIPTION: When printing from WordPerfect* (version 10, 11 or 12) paper will not pull from the specified SOLUTION ID: 193639
paper tray when selected from the print driver.
SOLUTION: CAUSE: Paper tray calls must be made within the application using page setup. Tray call settings USAGE: 0
in the driver are over-ruled by page definitions established from the application.
SOLUTION: Page definitions have to be created within the File menu, and selecting Page Setup.
A page definition has to be created for each tray on the printer. The default page definition used in
new documents is the letter definition. These definitions are printer specific and should be created
in the "printer page types" section.
1. Launch WordPerfect.
2. Go to the File Menu and select Page Setup.
3. Click on the tab that reads Page Setup.
4. In the section that reads Page Definition choose Printer Page Types.
5. Click on the button that reads Add.
6. In the Name section give this definition a name. (Corel* recommend's that you identify the tray
you want to print from; an example would be tray #1, tray #2 and so forth.)
7. In the Type section select the stationary tray you will print from. For example, select the
letterhead type when printing on letterhead stationary; otherwise select standard paper size, when
there is no option.
8. In the Size section select the appropriate stationary size. When selecting paper that is not the
standard size, select User Defined Size and enter in the Height and Width below.
9. In the Source section select the tray where the stationary is located.
10. On the right-hand side of the screen in the section that reads Show Page Size for make sure
that only the current printer is selected.
11. Click on OK.
12. Follow the steps outlined above once for each tray that you have. Next, to print a document
from a specific tray, just go to the beginning of the document then go into page setup to select the
page definition, then print. The document will now print from the appropriate tray.
DESCRIPTION: "Spooler subsystem app has encountered a problem and needs to close" message SOLUTION ID: 193839
following installation of the PCL* driver on a Microsoft* Windows XP workstation with a
small inkjet printer connected via a parallel connection.
SOLUTION: CAUSE: A third-party printer driver or a third-party service prevents adding printers, or the USAGE: 0
third-party printer driver or third-party service affects the functionality of a newly installed printer.
Note: As an example, this issue may occur if the Lexmark* print service (LexBce Server service) is
installed and is running on the computer before another printer is added.
SOLUTION: To resolve this issue, follow these steps:

1. If the Lexmark print service is installed on your computer, turn off the LexBce Server service. To
do this:
a. Click Start, right-click My Computer, and then click Manage.
b. Expand Services and Applications, and then click Services.
c. In the right pane, right-click LexBce Server, and then click Properties.
d. On the General tab, in the Startup type list, click Disabled.
e. Under Service status, click Stop, and then click OK.
f. Right-click the Print Spooler service, and then click Start (if it is stopped).
g. Quit Computer Management.
2. Test whether the issue is resolved.
If the issue is resolved, the remaining steps are not required. If the issue is not resolved, go to step
3, and then follow the remaining steps.
3. Start the computer in Safe Mode.
For additional information about how to start the computer in Safe Mode, click Start, click Help and
Support, type safe mode in the Search box, press the ENTER key, and then click the [[Start
Windows in Safe Mode| URL http://techweb.konicabt.com/tpm/media/boot_failsafe.pdf ]] topic.
4. Start Microsoft Windows Explorer, then delete all the files and the folders in the following where
C: is the drive that Windows XP is installed:
C:\Windows\System32\Spool\Printers
C:\Windows\System32\Spool\Drivers\w32x86
5. Start [[Registry Editor| URL http://techweb.konicabt.com/tpm/media/Windows_registry.pdf]]. To
do this, click Start, click Run, type regedit in the Open box, and then click OK.
WARNING: Incorrectly editing the registry may severely damage the system. Before making
36
IP-901
changes to the registry, back up any valued data on the computer. Konica Minolta is not
responsible for any system errors that may result from using a registry editor incorrectly.
6. Locate and expand the following registry key:
[[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows
NT x86| URL http://techweb.konicabt.com/tpm/media/Registry.pdf]]
View the list of subkeys. There should only be the following subkeys:
Drivers
Print Processors
7. If there are any subkeys other than the subkeys that are listed in step 6, follow these steps:
a. On the File menu, click [[Export| URL
http://techweb.konicabt.com/tpm/media/RegExport.pdf]].
b. In the File Name box, type a descriptive name for this key, and then click Save - for example,
type WindowsNTx86regkey. Use this backup of the
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT
x86 registry key to restore the key if any problems occur after completing this procedure.
c. Delete all the subkeys other than the subkeys that are listed in step 6. To do this, right-click
each subkey that is not on the list, and then click Delete. Click Yes when prompted to confirm the
deletion.
8. Locate and then expand the following registry key:
[[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows
NT x86\Drivers| URL http://techweb.konicabt.com/tpm/media/RegPrinters.pdf]]
The registry entries for the printer drivers that are installed on the computer are stored in the
Version-x subkey or subkeys, where x is a number (typically 2 or 3).
9. Expand the Version-x subkey or subkeys, and then delete the printer driver entries. To do this,
right-click each printer driver subkey, and then click Delete. Click Yes when prompted to confirm
the deletion.
10. Locate and then expand the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors
View the list of subkeys. There should only be the following subkeys for the default print monitors:
BJ Language Monitor
Local Port
PJL Language Monitor
Standard TCP/IP Port
USB Monitor
11. If there are any subkeys other than the subkeys that are listed in step 10, follow these steps:
a. On the File menu, click Export.
b. In the File Name box, type a descriptive name for this key - for example, type
MonitorsRegkey, and then click Save. Use this backup of the
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors registry key to
restore the key iif any problems occur after completing this procedure.
c. Delete all the subkeys other than the subkeys that are listed in step 10.
11. To do this, right-click each subkey that is not on the list, and then click Delete. Click Yes when
prompted to confirm the deletion.
12. If a local printer is attached, disconnect the printer cable from the computer and then restart
the computer.
13. Verify that the Print Spooler service is running. To do this, follow these steps:
a. Click Start, right-click My Computer, and then click Manage.
b. Expand Services and Applications, and then click Services.
c. In the right pane, right-click the Print Spooler service, and then click Start (if it is stopped).
d. Quit Computer Management.
14. Reconnect the printer cable to the computer, add the printer and try to print a test page. To
add the printer, follow these steps:
a. Click Start, and then click Printers and Faxes.
b. Click Add a printer. The Add Printer Wizard starts.
c. Follow the instructions in the Add Printer Wizard to install the printer.
Notes:
-- For additional information about how to manually remove printer drivers, refer to article number
[[135406| URL http://support.microsoft.com/kb/135406/EN-US/]] in the Microsoft Knowledge Base.
-- For additional information about how to troubleshoot printing problems in Windows XP, refer to
article numbers [[314085| URL http://support.microsoft.com/kb/314085/EN-US/]] and [[308028|
URL http://support.microsoft.com/kb/308028/EN-US/]] in the Microsoft Knowledge Base.
-- If unfamiliar with the registry or registry editor, refer to [[Windows registry tips and
guidelines|URL http://techweb.konicabt.com/tpm/media/registry_guide.pdf]] for additional
information.
-- To view the above PDFs, Acrobat* Reader must be installed. Acrobat Reader can be
DESCRIPTION: Custom paper sizes have the image rotated 90 degrees when printing with the paper fed SOLUTION ID: 195188
37
IP-901
long edge first.

SOLUTION: CAUSE: This is specification for the EFI* controller. USAGE: 0
SOLUTION: Paper must be fed short edge first for custom paper sizes.
DESCRIPTION: What is the maximum number of log entries that Command WorkStation* can display? SOLUTION ID: 195650
SOLUTION: By default, Command Workstation will display the last 500 job entries. The number of log entries USAGE: 0
can be configured to a value between 500 and 99,999. To change the default value, select "Edit"
and "Preferences" from the main menu. In the Job Log section of preferences, the value can be
changed from its default.
DESCRIPTION: EFI* ES-1000 spectrometer is not recognized on a Macintosh* OS X system from ColorWise* SOLUTION ID: 196210
Pro in classic mode.
SOLUTION: CAUSE: The ES-1000 spectrometer USB driver does not install correctly from Macintosh Classic USAGE: 0
mode.
SOLUTION: Boot up the Macintosh workstation to OS 9. Install the ES-1000 USB driver from the
installation CD. Reboot workstation back to Macintosh OS X.
DESCRIPTION: How to print 2-up or 4-up from Macintosh* 10.2.x using Adobe* Indesign 2x. SOLUTION ID: 196222
SOLUTION: To print 2-up or 4-up, perform the following: USAGE: 0
1. Click File and then Print.
2. Click on Setup selection in left window
3. Click on Thumbnail
4. Select 1x2 for 2-up or 2x2 for 4-up.
[[Trademark ownership information| FILE V:\TEXT\TRADEMRK.TXT NEW]]
DESCRIPTION: Is Adobe* Acrobat* 7 supported with the Fiery*? SOLUTION ID: 196697
SOLUTION: Current Fiery controllers have limited support with Acrobat 7. This may change on future releases, USAGE: 0
but as of January 2005, the only function that is supported with a Fiery is printing from the
application. Docubuilder, using Impose v2.5 is not supported and does not function. Native
Acrobat 7 PDFs will not print, as they use PDF v1.6, which is not currently supported by the Fiery
RIP.
DESCRIPTION: How to have the separator page print at the beginning of the job. SOLUTION ID: 197376
SOLUTION: The separator page will only print at the end of the job. This is normal operation for any controller USAGE: 0
connected to the 8050.
DESCRIPTION: Can the number of Jobs recorded in the Job Log of Fiery* Command WorkStation* or SOLUTION ID: 197459
Command WorkStation LE be adjusted?
SOLUTION: The number of jobs in the Job Log can be adjusted through Edit-Preferences from 500 to 99,999. USAGE: 0
In Command WorkStation LE this adjustment is not possible and the upper limit is 500.
DESCRIPTION: What are the guidelines for print sample requests? SOLUTION ID: 198857
SOLUTION: Print sample requests are only being performed on the 8050, CF5001 or Bizhub C500. Refer to the USAGE: 0
[[8050 Color Print Sample Request Guidelines|URL
http://techweb.konicabt.com/tpm/media/8050_Sample_Request.pdf]] for specifics on file
preparation and paper requirements.
Print samples will only be printed on standard Hammermill* 24-28lb stock. If printing on other
paper stocks is requested, paper must be on the approved paper list and must be provided from
the requestor. There must be sufficient stock to allow for color balancing, jams and other normal
usage issues, as well as the actual printing of the job. If the request entails printing a total of 10
38
IP-901
sheets, send a minimum of 100 sheets of paper to meet this requirement (10 times the number of
pages in the request).
DESCRIPTION: When printing from Microsoft* Windows 2000, color prints are printing out black and white SOLUTION ID: 200673
from all applications.
SOLUTION: CAUSE: Black and white is selected in the driver. USAGE: 0
SOLUTION: To check, perform the following:

1. In Printers (Start => Settings => Printers), right-click on the Fiery* driver (example: Fiery X3E,
31C-K, MPS, KPS with a version number V?).
2. Select Properties.
3. Select Printing Preferences.
4. Click on the Paper/Quality tab. Make sure that Color is selected.
5. Select O.K.
DESCRIPTION: Unable to connect to the IP901 using the Web interface from Microsoft* Internet Explorer. SOLUTION ID: 200895
SOLUTION: CAUSE: There are several reasons: USAGE: 0
1. Connection is through a proxy server and the local subnet is not excluded from the proxy
access.
2. Java is not installed or enabled in IE.
3. Security is configured to prevent Java from executing the web interface.
SOLUTION: If still unable to connect using IE, it is possible to use Netscape* as an alternative.
Download the latest version of [[Netscape| URL http://www.netscape.com]] and install only the
basic browser and Java client. Netscape is less restrictive than IE and should allow access to the
controller. Ensure that the popup blocker is disabled when connecting to the IP901.
DESCRIPTION: When running ColorWise tools, an error is displayed indicating that output device is busy, SOLUTION ID: 204456
turned OFF, or has an incompatible system version.
SOLUTION: CAUSE: Incorrect device name was specified during install of the Color Wise tools. USAGE: 0
SOLUTION: Check the Server Setting to [[verify the device name is the printer port on the
configuration page| URL http://techweb.konicabt.com/tpm/media/c350modifyserversettings.pdf]]
(i.e., for C350 use 22C-KM).
DESCRIPTION: 'This device does not support scanning function' error message when retrieving address SOLUTION ID: 206059
book from 8050/IP901.
SOLUTION: CAUSE: The engine address book was trying to downloaded via the IP controller network port. USAGE: 0
SOLUTION: To download or upload address book information will have connected to the engine's
network port. To configure TCP/IP* address on the engine, perform the following:
1. Press HELP (?) to access Key Operator mode.
2. Press (1. System Initial)
3. Set engine's TCP/IP address, subnet mask and gateway.
4. Exit key operator mode.
5. Download the address book from the engine.
DESCRIPTION: "Scan Transmission E-Mail setting error (entry Name) line3" error message. Unable to SOLUTION ID: 206072
register E-mail setting data using Data Import/Export from IE.
39
IP-901
SOLUTION: CAUSE: Exported "one touch buttons" were input and saved via the op panel on the engine. The USAGE: 0
names error upon import to another engine.
SOLUTION: Delete any registered buttons via key op or IE. Then register the "One Touch
buttons" using IE and the engine web page.
SPECIAL NOTE: Solution provided by James Menapace, KMBS WINDSOR
DESCRIPTION: Scrambled characters when printing from Adobe* Acrobat* using the PCL* driver. SOLUTION ID: 208005
SOLUTION: CAUSE: The fonts used in the document are not resident on the local PC. USAGE: 0
SOLUTION: When printing in Adobe Acrobat, click on Advanced button in print properties, then
choose "Print as Image".
DESCRIPTION: PLEASE LOAD 8.5x11R message or PLEASE LOAD 11x17 message depending on the paper SOLUTION ID: 208619
size of the job that is being printed, but the machine has the corrected size all ready loaded.
SOLUTION: CAUSE: Incorrect dipswitch setting. USAGE: 0
SOLUTION: Check to see where dipswitch setting 21-6 in the 25 Mode is set; 0 is the default.
Also check to see if there are more than 2 drawers that are set at the same size and to Coated
Paper.
DESCRIPTION: PlanetPress* 4 wants to print black and white or greyscale when a PDF or PP4 file is in SOLUTION ID: 209510
color.
SOLUTION: CAUSE: Incorrect settings. USAGE: 0
SOLUTION: Go to to advanced paper handling by selecting the document in the document

structure, then from the menu select Format and Document --> select Advanced Paper Handling.
In the Paper handling before the document dialog box right-click and select the ADD button. In the
section field, select the Color Mode option; in the General field select Greyscale. Select OK.
Select OK.
DESCRIPTION: When printing from WordPerfect* (version 10, 11 or 12) paper will not pull from the specified SOLUTION ID: 210819
paper tray when selected from the print driver.
SOLUTION: CAUSE: Paper tray calls must be made within the application using page setup. Tray call settings USAGE: 0
in the driver are over-ruled by page definitions established from the application.
SOLUTION: Page definitions have to be created within the File menu, and selecting Page Setup.
A page definition has to be created for each tray on the printer. The default page definition used in
new documents is the letter definition. These definitions are printer specific and should be created
in the "printer page types" section.
1. Launch WordPerfect.
2. Go to the File Menu and select Page Setup.
3. Click on the tab that reads Page Setup.
4. In the section that reads Page Definition choose Printer Page Types.
5. Click on the button that reads Add.
6. In the Name section give this definition a name. (Corel* recommend's that you identify the tray
you want to print from; an example would be tray #1, tray #2 and so forth.)
7. In the Type section select the stationary tray you will print from. For example, select the
letterhead type when printing on letterhead stationary; otherwise select standard paper size, when
there is no option.
8. In the Size section select the appropriate stationary size. When selecting paper that is not the
standard size, select User Defined Size and enter in the Height and Width below.
9. In the Source section select the tray where the stationary is located.
10. On the right-hand side of the screen in the section that reads Show Page Size for make sure
that only the current printer is selected.
11. Click on OK.
12. Follow the steps outlined above once for each tray that you have. Next, to print a document
from a specific tray, just go to the beginning of the document then go into page setup to select the
page definition, then print. The document will now print from the appropriate tray.
40
IP-901
DESCRIPTION: When scanning to E-mail, the document shows up as a web link and not an attachment. SOLUTION ID: 211127
SOLUTION: CAUSE: Scan file size is above the Max Scan File Size setting on the Fiery*. USAGE: 0
SOLUTION: Increase the Max Scan File Size setting on the Fiery. Enter Fiery Setup, Network
Setup, Service Setup, Email Services.
DESCRIPTION: Error message occurs when printing from various programs with the fiery print driver. The SOLUTION ID: 211647
warning says, THE CURRENT DRIVER IS NOT COMPATIBLE WITH THE FIERY POST SCRIP
DRIVE. EITHER UPGRADE THE OS TO SERVICE PACK 2, OR GET THE LATEST ADOBE
POST SCRIPT DRIVER. This error occurs when clicking onto the "properties" button for any
fiery driver while in the print dialog box when printing from any program.
SOLUTION: CAUSE: The overall general post script on the pc was out of date. USAGE: 0
SOLUTION: Go to the Adobe website and download and installing the "post script driver". It is
generic driver that updates the overall post script version on the pc.
SPECIAL NOTE: Solution provided by DALE GREEN, KMBS SALT LAKE CITY
DESCRIPTION: Files from the IP901 were archived onto a laptop. Can these files be imported onto another SOLUTION ID: 214786
Fiery*?
SOLUTION: To import the jobs from the laptop to the Fiery, perform the following steps: USAGE: 0
1. In Command Workstation, select File\Import\Job. The "File of type" setting should be set to "All
Known Formats".
2. Navigate to the archived job and select the largest file in the folder (00000000.000), click Add
and then click Import.
3. The file should import and print out.
DESCRIPTION: "Invalid license, Shutdown in progress" message after upgrading the IP901 from version 1.1 SOLUTION ID: 215498
to 2.0 (System 6).
SOLUTION: CAUSE: The upgrade to version 2.0 requires a dongle to update the BIOS on the controller for use USAGE: 0
with the new system 6.
SOLUTION: The dongle comes with the upgrade and includes a product upgrade CD for use with
the dongle.
WARNING: If the software was downloaded from the Konica Minolta FTP site and was not
obtained from an upgrade package, the controller will be non-functional until the previous release
code is reinstalled or an upgrade kit is obtained to enable the software.
DESCRIPTION: Unable to logon to the controller using the administrator account in Command WorkStation* SOLUTION ID: 215500
or to run setup. A password is required even though a password was not set on the
controller during installation.
SOLUTION: CAUSE: By default, Fiery* controllers that are running the new system 6 have passwords enabled USAGE: 0
for administration of the system.
SOLUTION: The default password is "Fiery.1". This is a case sensitive password.
DESCRIPTION: Some of the new features of System 6 are not available in Command WorkStation. SOLUTION ID: 215920
SOLUTION: CAUSE: System 6 requires a minimum Command Workstation version of 4.2.0.21. The new USAGE: 0
features of the Graphic Arts Premium package and EFI Impose will not be available without this as
your minimum version.
SOLUTION: Update the Command WorkStation version.

Note: Command WorkStation is available on the user CD or available for download directly from
the controller.
DESCRIPTION: Are Macintosh* OS 10 Fiery* utilities available, including ColorWise Pro Tools and a full SOLUTION ID: 215922
version of Command WorkStation?
SOLUTION: All Fiery controllers that ship or have an upgrade to System 6 come with full OS 10 utilities. This USAGE: 0
includes a full version of Command WorkStation. Classic mode is no longer required to run Fiery
41
IP-901
utilites.
DESCRIPTION: Are Macintosh* OS 10.4 drivers available or can OS 10.2 or 10.3 drivers be used on OS 10.4 SOLUTION ID: 216497
Tiger?
SOLUTION: Macintosh OS 10.4 Tiger currently ships with print drivers from EFI. It is recommended to use USAGE: 0
these drivers, rather than non-certified drivers that may ship with the controller. It is not
recommended to use OS 10.2 or 10.3 drivers in 10.4, unless there are no alternatives. The native
OS 10.4 drivers are only for use with EFI Fiery* controllers and are not intended for use with legacy
Konica controllers. The following is a list of EFI drivers that ship with OS 10.4.
EFI Fiery S300 31C-M PS v1.0
EFI Fiery S300 31C-M PS v1.0 eu
EFI Fiery S300 31C-M PS v2.0
EFI Fiery S300 31C-M PS v2.0 eu
EFI Fiery S300 50C-K v1.1
EFI Fiery S300 50C-K v1.1 eu
EFI Fiery S300 50C-K v1.1 jp
EFI Fiery X3 55BW-M PS v2.0
EFI Fiery X3 55BW-M PS v2.0eu
EFI Fiery X3 65BW-M Pro v1.0
EFI Fiery X3 65BW-M Pro v1.0 eu
EFI Fiery X3 75BW-M PS v2.0
EFI Fiery X3 75BW-M PS v2.0 eu
EFI Fiery X3e 08C-M jp
EFI Fiery X3e 08C-M v3011.103
EFI Fiery X3e 20C-M v1.0 jp
EFI Fiery X3e 20C-M v2.0
EFI Fiery X3e 20C-M v2.0 eu
EFI Fiery X3e 22C-KM PS jp
EFI Fiery X3e 22C-KM PS v2.0
EFI Fiery X3e 22C-KM PS v2.0 eu
EFI Fiery X3e 31C-M PS v1.0
EFI Fiery X3e 31C-M PS v1.0 eu
EFI Fiery X3e 31C-M PS v1.0 jp
EFI Fiery X3e 50C-K v1.0
EFI Fiery X3e 50C-K v1.0 eu
EFI Fiery X3e 50C-K v1.0 jp
EFI Fiery X3e 65BW-M
EFI Fiery X3e 65BW-M eu
EFI Fiery X3e 7255BW-KM
EFI Fiery X3e 7255BW-KM eu
EFI Fiery X5 85BW-M v1.0
EFI Fiery X5 85BW-M v1.0 eu
EFI Fiery Z4 08C-M jp
EFI Fiery Z4 08C-M v3010.104
EFI Fiery Z4 20C-M v1.01 eu
EFI Pi5500
DESCRIPTION: THIS PAPER WEIGHT UNAVAILABLE FOR FACE DOWN MODE, PLEASE STOP JOB AND SOLUTION ID: 217761
CHANGE PAPER/TYPE WEIGHT OR CHANGE TRAY message when selecting Double Print
under Finishing, Booklet, of the Printing Preferences of the version 1.1 of the Fiery* driver.
SOLUTION: CAUSE: Possible incorrect setting of a software dip switch. USAGE: 0
SOLUTION: Check to make sure that Dip Switch 21-3 is set to a 1 (ENABLED).
42
IP-901
DESCRIPTION: OPERATOR CALL ERROR message is displayed when performing ColorCal adjustment. SOLUTION ID: 218930
SOLUTION: CAUSE: The ColorCal adjustment chart has been left on the platen glass. USAGE: 0
SOLUTION: Remove the ColorCal adjustment chart from platen glass immediately after scan is
completed.
Please see pages 2-23 through 2-27 of the [[Fiery S300 Color Guide | URL
http://techweb.konicabt.com/tpm/mfiles/Fiery_S300_50C-K_Color_Guide.pdf]] for details.
DESCRIPTION: How to make booklets on the 8050/IP901 with version 1.1 system code. SOLUTION ID: 220432
can be found in the [[8050 IP-901 Booklet Mode V1.1 System Code| URL
Notes:
DESCRIPTION: How to make booklets on the C500/IP901 with version 1.1 system code. SOLUTION ID: 220433
can be found in the [[8050 IP-901 Booklet Mode V1.1 System Code| URL
Notes:
DESCRIPTION: After installing the Color Profiler and Graphics Art Kits, Spot On will not recognize the SOLUTION ID: 221147
ES-1000.
SOLUTION: CAUSE: Software/firmware require updating. USAGE: 0
SOLUTION: The Color Profiler software version 1.5, and firmware version 1.02 require ColorWise*
Pro Tools version 3.2.36 (included with system) and User Software version 1.1 for the S300. This
version of ColorWise Pro Tools can also be downloaded from the [[EFI web site| URL
http://www.efi.com/support/downloadNew.fhtml]].
43

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NSSG SUPPORT SOLUTIONS

IP-901 - ALL ACTIVE SOLUTIONS

This document is designed as a diagnostic tool, primarily for Konica Minolta's

USER AGREES THAT USE OF THIS DOCUMENT IS AT USER'S SOLE RISK

Copyright 2005, Konica Minolta Business Solutions U.S.A., Inc.

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SOLUTION: To enable ECM printing, perform the following:

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SOLUTION: Replace the hard drive (p/n 45020955).

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DESCRIPTION: ERROR INITIALIZING THE CACHE message. SOLUTION ID: 162407

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Version 43 firmware for the 8050 resolves this issue.

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submissions will allow proper tracking of field impact.

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DESCRIPTION: How to install the FACI Kit. SOLUTION ID: 168700

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DESCRIPTION: How to set up scan to FTP. SOLUTION ID: 172244

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SOLUTION: To ensure the best calibration possible, it is recommended to use a compatible

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SOLUTION: Install Command Workstation v4.2.0.39

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SOLUTION: Command WorkStation must be uninstalled and then re-installed. If Command

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SOLUTION: Print using a PostScript driver.

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SOLUTION: To change the paper size, perform the following:

4. Enter proper dimensions for the paper by inches or millimeters.