Professional Documents
Culture Documents
Email: Shawn.Riley@healthtechnica.com
Social Media:
Blog: http://www.healthtechnica.com
Twitter: http://twitter.com/rilescat
Facebook & LinkedIn: Available upon request
OVERVIEW
Professional:
I have over fourteen years of Information Technology management experience. I have extensive
experience with a variety of skills and areas including strategic management, LEAN, facilitating
communication between doctors/nurses, executives, and technologists, network infrastructure design,
application life cycle management, IT security, healthcare EMR/HCIS systems, hospital / clinic process
and procedures, and the management of individuals that share these skills. I have years of experience
leading teams that administrate data center, infrastructure, application development, and application
support. I have extensive management and team lead experience. I have been an organizational leader,
formed new departments within a large organization, and created an excellent an excelling team of
individuals at both IBM and the Austin Medical Center - Mayo Health System. My previous skill included
consulting services with IBM Software Group. My experience with IBM allowed me to do consulting for
major fortune 500 companies.
Personal:
I am happily married and have 3 young children, ages 7, 5, and 3. At the age of 21 I also became
guardian of three of my siblings. My siblings were 16, 14, and 12 at the time. I take part in several Relay
for Life activities and other cancer research fund raising events. I enjoy many sports and also host a
health care related program on a PBS affiliate. I am also a member of the FBI's Infragard program. This
is a civilian program put together by the FBI in support of homeland defense.
Recognition:
I have been recognized for my knowledge in the field by my peers and have had articles published
regarding my department’s work in the “Mayo Health System Inside” magazine. In 2007 & 2010, I was
invited to speak at the “Medical Education Convention Aotorrea” in Dunedin, New Zealand regarding my
knowledge of technology in a health care environment. Additionally, I have been nationally ranked in
2010 as the #2 CIO/CTO in Health Care Social Media (#1 is the CIO of Harvard Medical) in the United
States by Horizon's Watching.
Innovation:
I have a significant personal interest in health care innovation. I am the E-Health lead for the only Mayo
Clinic entity to become a certified Patient Centered Medical Home. I have engaged in several E-Health
experiments including Social Media and remote clinical monitoring. I have three "Original Invention
Disclosures" with Mayo Clinic (Anti-Coagulation Clinic operational tool set, Virtual Clinic Process
Improvement System, and Core Hospital / Clinic Business Analytics System). I also am co-creator on
several patents at IBM. While focusing on innovation and sustainability within our health care
organization, I Co-Chaired a new committee at Austin Medical Center called "Sustaining Our Mission".
This committee is responsible for trimming financial waste throughout the medical center. Our committee
saved $548,501 towards the organizational NOI in the first year.
EXPERIENCE:
Austin Medical Center – Mayo Clinic Health System Nov. 2004 - current
Chief Technology Offier / Director of Information Technology
I am currently employed at the Austin Medical Center (AMC), a member of the Mayo Clinic Health
Systems. I started my career at AMC as Manager of Network Services. I was quickly promoted to
Director of IT, and later to interim Chief Technology Officer. I have served over AMC and as interim CTO
over our sister site, Albert Lea Medical Center. I am responsible for strategic initiatives, interacting with
the Board of Directors, participating or chairing numerous Mayo Clinic & AMC committees, and providing
leadership to clinical and administrative executives.
Responsibilities included:
• Creation and development of a Computer Service Help Desk for Dairyland Power Cooperative.
• Supervision duties and standard hiring duties in regards to Tier 1, Tier 2, and Tier 3 support
personnel (included 8 staff).
• Creation of processes and functioning support techniques.
• Lotus Notes R5 administration and support.
• Windows NT administration, support, and security.
• Novell NetWare administration and support, including ZenWorks 2 Remote Administration.
• Responsible for computer service, upgrades, overseeing of and performing of repairs,
performing UserID audits and ensuring password compliance.
• Research and Development of support and development equipment.