Professional Documents
Culture Documents
Contents
I. Executive summary ................................................................................................. 3
Bibliography................................................................................................................. 29
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Table of figures
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I. Executive summary
This report aims at analysing the current problems of the selected company
and its value management. Data collection has been gathered by both online and
offline methods from staff, managers, and Starbucks customers in its outlets in the UK
and some Asian countries. Online methods include survey Monkeys and Facebook.
As for offline one, many structured interviews, group discussions, and questionnaires
have been carried. Results of those studies reveal that value management of Starbucks
has been not changed much in three recent years (2013-2016). Furthermore, it has
shown many other problems such as quality of product, high price, labour cost, and
other economic effects as well as inefficiency in managing revenue, liabilities, and
return.
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qualitative aspect, the report assesses company situation, risk management, and
corporate governance. As for quantitative one, the report looks at market metric
analysis and financial analysis in comparison to its competitors including MC Donald
and Dunkin’ Brand.
1. Current status of Starbucks
This part focuses on analysing Starbucks under five things: company,
customers, competitors, collaborators, and climate with PESTLE model.
First of all, Starbucks is the world recognised and respected Coffee
Corporation and its main objective is to maintain this position by serving the finest
coffee, tea and food to every customer. Moreover, it also targets at increasing its
market share in both existing and new markets. Thus, Starbucks will expand its
business in some specific markets after analysing factors of market changes,
economic problems and customer behaviour as well as local culture. It also builds up
a high level of loyal customers through good customer service and cleans stores which
become Starbucks culture to all loyal customers. Its primary product is coffee
beverages, accompanying with tea, ready-to-serve food, and packaged goods.
Its primary audience is adults from 25 to 40 years old. The growing rate of this
market segment is 3% per year. They have got high income with professional careers.
49% of Starbucks’ sales come from them. In addition, 40% of Starbucks’ business is
contributed by young aldults (18-24). Starbucks coffee shops are convenient places
for students to study, meet people. This percentage has been rising at 4.6% annually.
Both audiences has been attracted due to not only Starbucks’ contemporary design in
shop or on cup but the availability of internet which helps them relax by surfing social
networks as well as doing their work outside office. Starbucks has not only served its
coffee indoor but also being ready to order online, in supermarket and “offered select
food service outlet” (O'Farrell, n.d.).
According to Statista (2016), although market share of Starbucks corp (42.4%)
is much higher than its competitor Dunkin’ Brands Inc (25.5), and others with 32.1%,
Starbucks still have to pay heed attention its competitors because of price and quality
of product. Price of Starbucks coffee is higher than its rivals, but when the global
economy goes into recession, customers could reconsider their coffee choice toward
costa coffee, beverages of Mc Donald or Dunkin’Brands. Although quality of
Starbuck beverages has recognised higher than others, some customers suppose that
its quality is not good as its brand recently. To sum up, there are two kinds of rivals
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including coffee shops and quick-service cafeterias which Starbucks need to give
more consideration to. In the aspect of coffee shops, Dunkin’Brand is considered as
one of the biggest competitors for decades. The biggest ready-to-eat restaurant, MC
Donald, is highly competing with Starbucks. It has been known as a fast food
restaurant. However, it has declared coffee war with Starbucks and Dunkin’Brand
with the introduction of flavoured and iced coffees in the mid-2000s. Tea, coffee, and
quick food of Starbuck also have to compete with many US restaurant, coffee market,
and large international companies such as café Nero, Gloria Jean’s coffee, Caribou,
and so forth.
At the moment, suppliers of Starbuck is around the world with over 50% from
Latin America, 35% from the Pacific Rim, 15 % from East Africa. African countries
are the main coffee bean producers of the company. According to Phaozea (n.d.),
there are three main distributors of Starbucks including retail business organisation
(stores of Starbucks), specialty sales and marketing selling its products to restaurants,
and online distributor. However, it has traded ready-to-drink 3 in 1 coffees in large
supermarkets. It can be said that Starbucks cut intermediates as many as it can to
reduce expenses for medium parties.
At last, the climate of the Starbucks is valuated with PESTEL model.
Political Technological
- Tax policy => higher/ lower price - Rising in mobile purchases
- Employment law - Wifi use in stores
- Bureaucratic red tape in - Supply chain improvement
developing countries - Coffee machine for home use
Economic Environmental
- High growth of developing - Environmental issues in countries
countries which produce coffee bean
- Decline in unemployment rates - Using environmentally friendly
- Global economic recession products
Social
Legal
- Increase in coffee demand
- Product safety regulations
- Health concern
- Changes in employment
- Age distribution
regulation
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There are three main problems which Starbucks should take notice of in terms
of political problem. First, tax policy in different countries where it sources coffee
bean. When the government in those countries imposes high taxation on farmers, it
means Starbucks has to purchase the coffee at the higher price resulting in higher
price per cup of Starbuck coffee. In converse, government taxation policy is easy and
harmonised to encourage coffee bean production like Tanzania (Anon., n.d.). Then,
buyers like Starbucks could have chance to make the finest coffee with cheaper price.
Second, the coffee bean could be lower in the countries where the government reduces
cost of licencing and permit. This is second opportunity for Starbucks to purchase the
cheaper coffee. However, bureaucratic red tape in developing countries is one of the
biggest threats to this company to expand their stores. Time and money could be
consumed a lot, which none of company wants, including Starbucks.
Social lifestyle is another factor Starbucks should pay heed attention to. The
increase in demand of coffee in office, school, and public places is becoming the
largest advantage of Starbuck. This states that coffee industry is potentially
developing and creating much more change to expand. Health concern is the second
problem of this aspect. This is good news to this corporation because it is doing a
really good job in supplying the finest quality of specialty coffee to every customer as
its international brand tells us. Last but not least, age distribution must be brought into
consideration. Target customers of this corporation are young people and adult, but
the baby booming period is falling into stagnation and the world population is ageing.
Thus, the number of the target customers could be diminished in the long term, and
then widening the range of customer age could be the most profitable way to adapt to
this change.
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advantages of technology change to improve its supply chain and expand its customer
range by being partnership of Apple. Moreover, it has conformed well to safety and
environmental regulations. However, it must be taken into account some threats such
as coffee machine for home use, increase in employment cost, age distribution and
global economic recession over the long haul.
Starbucks managers also accept taking lower risk to get lower return. In case
of equity security price risk, it has minimal part to “price fluctuations on equity
mutual funds and equity exchange-traded funds within our trading securities
portfolio” (Robinson et al., 2009). Those exposures are operating at fair value with
“unrealised holding gains and losses recorded in net interest income and other in the
consolidated statements of earnings” (Robinson et al., 2009). It only has 10% changes
in the underlying equity prices of its investments since 2015 and has slight impacts on
its fair value.
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To sum up, Starbucks has done such a good job in managing and minimising
financial risks. However, the company should step out the comfort zone and taking
more risk to improve its financial performance in the future.
This part aims at assessing corporate governance of Starbucks. There are nine
points of corporate governance which should be looked at.
First of all, board mission and responsibilities of directors are clearly drawn. It
states that our mission is to “inspire and nurture the human spirit – one person-one
cup- and one neighbourhood at a time”, according to company profile. Likewise, its
main goals aim at global responsibility about ethical, environmental and community
problems. It also clarifies that responsibility of the Board is to oversee corporate
powers, ensure business management, and select potential nominees for the Board if
necessary (Anon., 2011). All results of company performance have been announced
quarterly to see how it changes and give necessary alternations. Its integrity also
exposed in its compensation decisions to each position based upon attracting and
maintaining top talent, paying for performance, and being true to its values. Those
criteria are really essential because the right statement would be given by right person
in each situation which helps the company heading in the right directions. Moreover,
it helps everything under the control of the company. Integrity of each policy to
employees and shareholders is rather important to maintain talent pool and company
development. Shareholders are easy to make investment decisions.
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Next, its rules on human resource are quite transparent, reasonable and no
discrimination. All employees both men and women have equal time and chance to
work and be promoted after a certain period of time. Wage levels are the same for
both and even immigrants could be worked there like local persons. This is crucial to
create equal working environment which could encourage staff work more productive
and create more profit for company in long term whatever the front difficulties are.
Auditing procedures has been checked regularly. It is easier for the internal
control of the company. This regular evaluation helps the company find out threats,
economic productivity, efficacy and quality, then financial data are clearly and
necessary improvements has been conducted.
All shareholders have equal rights and responsibilities. All of them are invited
to annual meetings to present their proposals. They are owners of the company who
have right to vote.
The most important is charity activities. The company has donated at least 2%
annual net profit to charity, it also establish the Starbucks Foundation to commit to the
community charity activities. This commitment is really good for international image
of Starbucks as well as promotion sales.
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7
6
5
4
3 Estimate
2 Actual
1
0
Americas EMEA China/Asia Pacific
-1
-2
Source: CNBC (2016)
It can be said that Starbucks has been underestimated in most market. In its
home country – Americas, it misses over 2% and nearly 2% in China/ Asia Pacific. Its
performance is worst in Europe, the Middle East and Africa with the actual sales
growth of -1%.
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10
9
8
7
6
5
4
3
2
1
0
From 2013 to 2015, sales growth of the company has fluctuated from 5 % in
the first quarter of 2014 and 2015, and the fourth quarter of 2014 to the peak of 9 % in
the first three months of 2016. However, it plummeted to the record low at 4% in the
third quarter of this year. To sum up, this company needs new strategies to increase its
value management or sales growth, although many factors as mentioned above are
quite positive for its development.
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As for operating margin, the situation has been changed. Operating margin of
SBUX was lower than its competitors from, but it was increasing from 2% in 2013 to
19% in 2015. It indicates that its competitors MCD and DNKN have less financial
risks than the Starbucks as well as it has been trying its best to manage those risks.
In terms of net margin, the Starbucks has kept lower than its competitors, but it
has been rising. In 2013, this company has net margin of 0% which reveals that the
Starbucks has been not quite performed well in converting its revenue into actual
profit in comparison to its competitors. However, this state has been improving with
the increase to 14% in 2015 while MCD was falling from 20% to 18% and DNKN
was going down from 21% to 13% in the period of 2013 and 2015.
To conclude, the profitability of the Starbucks has been lower than its rivals,
but it has been improving year by year. It could be said that management of Starbucks
to surge its profitability is getting better comparing to Starbucks of many years ago
and could be over its competitors in the long run.
Next, two liquidity ratios has been cited assess the ability of Starbucks and its
contenders in converting assets into cask quickly and at low cost as below.
Both current ratios and quick ratios of Starbucks were lower than MC Donald
and Dunkin’ Brands. Current ratios of Starbucks have been increasing from 102 to
119 from 2013 to 2015. This means that every $1 in current liabilities, this company
had $1.02 in 2013 and $1.19 in 2015. MC Donald was much better when its each
dollar in current liabilities could generate 3.27 dollar in current assets, and DNKN got
1.33 dollar in 2015. Quick ratios of Starbuck were much lower than its competitors. In
2015, quick ratio of SBUX was 83%, but MCD was 323% and DNKN was 133%. It is
shown that its rivals could repay their liabilities more easily than that of Starbucks.
In summary, although Starbucks is the world brand about quality and high
price than its rivals, its liquidity is slower than its competitors. This could be due to
the range of products, so some solutions related to this aspect should be planned.
Table 3: Gearing and activity ratios of SBUX, MCD, and DNKN (%)
In general, gearing ratios of SBUX was higher than the others indicating that
this corporation was in a lower degree of leverage in comparison to its rivals from
2013 to 2015. Likewise, this figure expresses that MCD and DNKN had riskier
financing structure than that of SBUX. However, this percentage of SBUX was
increasing from 0.29% in 2013 to 0.40% in 2015, when its competitor of DNKN was
tending to fall this portion down to -11.11% in 2015. Those changes demonstrate that
SBUX should keep its gearing ratio at average because high risk or without risk is
both not good movement of any business.
From perspective of activity ratio, total asset turnover of three had tendency of
rising, while SBUX kept the higher ratios comparing to its competitors at 1.29% in
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2013 and 1.54% in 2015. This articulates that $1 of assets of SBUX produced $1.54
of sales in 2015, which was higher than that of MCD and DNKN.
In conclusion, SBUX is quite safe from risks in which it is operating and its
performance in term of activity ratio has been much better than its competitor so far.
It could be said that earnings per share of MCD was highest with 4.80% in
2015, followed by SBUX with 1.82% and DNKN with 1.08 in the same year.
However, according to NASDAQ (2016), these portions of both SBUX and DNKN
were going down to 1.35% and 0.94 in 2016 respectively. From perspective of return
on equity (ROE), the rivals of SBUX performed better in using equity base and return
for investors. Last year, investors of MCD got highest return with 64%, followed by
DNKN with 48%, and SBUX with 47%. Hence, managers of SBUX should find ways
to utilise its equity base more profitable. In other word, they should learn some from
MCD. At last, although EPS and ROE percentages of SBUX were rather normal
compared to its rivals, price-earnings ratio of SBUX was higher than them a bit.
Especially, it was 3,849.00% which was much higher than MCD of 17.48% and
DNKN of 35.44% in 2013. It can be said that investors had high expectation on
earnings growth of SBUX three years ago. However, it went down to 31.23% last
year. Then, management of SBUX should be improved to get back the trust of
investor.
high expectation from investors. However, its point in the eye of investors has been
lost too much. It is also not well at utilising liabilities and revenues to create profit and
asset respectively in comparison to its competitors. Hence, the following part suggests
some solutions to improve these above inefficiencies of Starbucks Corporation.
Starbucks has been facing many problems in managing revenue and using
liabilities or satisfying creditors. It created less value for shareholders by generating
operating cash flow. Further, many changes of external environment have brought
difficulties to this company such as economic recession, customer range, and
technology. Thus, the following presents some recommendations on financial
management and strategic management system of Starbucks.
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To improve strategic management system, there are some points which should
be recommended. First of all, financial performance could be improved by increase
quality of coffee, expand new products which could go with coffee, promotion in
special occasion like couple in Valentine and family in Christmas. Customers’
perception could be improved by better coffee quality, and professional and friendly
customer service. Internal business process should be excelling at advancing at coffee
production process, key human resource to find out new formula for coffee beverages,
and increasing management work. Finally, the company could improve and create
value by learning lessons from itself and its competitors in managing assets,
investment, and using liabilities to avoid the same mistakes, getting regular feedbacks
from customers.
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rumours but also find out new solutions to update market trend and customers
preference.
Those above solutions are not all things that Starbucks needs to completely
improve its value management, but it is necessary to minimising its internal and
external downturns as presented in situational analysis section. Therefore, many risks
could happen to the company, if those solutions have not been applied.
Moreover, it can lose market share because customers could not find new
things in Starbucks which can attract them. For example, if the proper investments
have not conducted such as expansions in cold drinks in Asian countries, and more
hot drinks in cold countries, there is no one who wants to enjoy its coffee anymore.
Thus, loss of market share is normal when its stores have to close day by day in
different markets.
When accounting performance keeps falling and its market share falls into its
competitors with products of cheaper price and more choice, its share price can go
down as the result. Let take Apple as an example, its originals was used to an
international icon and a unbeatable brand, but there has been not much change in
Apple products, improvement in its quality which results in losing market share in
China and US into Samsung, or ever new entrants like Huawei. Its stock value has
been currently reduced from growth stock to value stock in the eye of investors.
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To conclude, changes are important for any business to develop and maintain
its brand. To Starbucks, taking more risk with new product innovation and new
market is the most important changes to develop the company. Its quality of products
must be ensured from every coffee bean from its suppliers. Those are the first things
Starbucks needs to do to get more trust from investors and keep it safe from loss of
market share and fall in share price.
IV. Conclusions
This report analyses all qualitative and quantitative data on the Starbucks
Corporation. By doing so, it has revealed many complications such as poor results in
using revenue and liabilities, creating less return for shareholders, and slower than its
competitors in repaying debts. Then, some solutions have been recommended to
improve the situation.
In term of financial management, new product innovation, price adjustment,
sales promotion, and online channels development are necessary to increase net
revenue growth. Besides, it could reduce operating cost by enhancing in supplier
relationship management.
As for strategic management system, managers have to control quality of its
products in each shop and excelling at developing new formula for its products as
well as increasing perception of customers. Furthermore, proper investment plans for
both long-term and short-term strategies should be conducted based on deliberate
analyses on customer feedbacks.
If those changes have not been deployed properly and rightly, the world brand
of Starbucks could be illuminated as the result of loss of market share and fall in share
price when its financial performance has not been improved.
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I. Introduction ........................................................................................................... 21
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I. Introduction
The research on Starbuck Corporation has been carried out based upon
qualitative and quantitative methods. Qualitative tool has applied focus groups and
face-to-face interview to get data and then analysing five general factors of Starbucks
through. They are company things (objectives, strategies, products and services, and
technology), customers (target audience, characteristics, distribution channels, and
market size and growth), competitors (products & services, characteristics, and market
share), collaborators (agencies, suppliers, business partners, and distributors), and
climate in which external factors have been evaluated with PESTLE model.
Quantitative way has looked at price earnings ratio and financial data. All of those
figures could be used to find out value management problems of Starbucks and
improvement for them.
To pre-test the reliability and validity of those questions, pilots have been
conducted with 10 hand-outs. Feedbacks on format, concept, and wordiness of the
questionnaire have been given and then any mistake could be excluded.
Morningstar and Starbucks annual report are two main sources to get
quantitative data for this report.
Value of this report has been identified through reliability and validity. Its
reliability is to check how similar the approach method is about repeating, and
stabilising. The validity of the data is to ensure the degree of truth of this report.
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Wasmer (n.d.) mentions that shareholder value has been created by generating
more income and using less cost of capital. Thus, there are two main methods to
maximise shareholders value including increasing profit and reducing cost of capital.
To create more profit, business should have smart marketing and sales
strategy. For example, it can sell more units by promotion strategies. Also, developing
new products bases upon the available materials and updating high technology trend.
On the other hand, it must do some strategies to reduce cost of capital. For instance,
convincing suppliers to cut price of ingredients is one way. Another method is debt
cost reduction by reviewing the debt profile, creditor management and cost structure
as well as financial management controls.
3. Analysis models
3.1. PESTEL model
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There are five groups of financial ratios used in this report to analyse firm
performance comprising of profitability, liquidity, activity, solvency, and investor.
Profitability ratios are used to calculate return of the firm on its investment by using
gross margin, operating margin, and net margin.
𝐺𝑟𝑜𝑠𝑠 𝑃𝑟𝑜𝑓𝑖𝑡
Gross Margin (GM) =
𝑆𝑎𝑙𝑒𝑠
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𝑂𝑝𝑒𝑟𝑎𝑡𝑖𝑛𝑔 𝑝𝑟𝑜𝑓𝑖𝑡
Operating Margin (OM) =
𝑆𝑎𝑙𝑒𝑠
For start-up companies, this portion does not count on investment capital at the
first place. It is also used to compare different companies in the same industry, and
even better if they have the similar business models and revenue figures.
Net margin indicates how effective a company converts its revenue into actual
profit.
𝑛𝑒𝑡 𝑖𝑛𝑐𝑜𝑚𝑒
Net margin (NM) =
𝑠𝑎𝑙𝑒𝑠
The higher the net margin is, the more effective the company is at cost control.
This figure is a useful way to compare companies in the same industry. In case of
different industry, it can articulate which industries are more profitable.
In terms of liquidity, three primary ratios has been used which are current
ratio, quick ratio, and WC/sales. They are used to show the easiness of a firm in
transferring it assets into cash. Current ratio is relation between current assets and
current liability.
𝐶𝑢𝑟𝑟𝑒𝑛𝑡 𝑎𝑠𝑠𝑒𝑡𝑠
Current ratio (CR) =
𝐶𝑢𝑟𝑟𝑒𝑛𝑡 𝑙𝑖𝑎𝑏𝑖𝑙𝑖𝑡𝑖𝑒𝑠
If this ratio equals 1.0, there is equality in book value of currents assets and
book value of current liability. The higher ratio is, the higher the liquidity is to deal
with short-term obligations.
𝐶𝑢𝑟𝑟𝑒𝑛𝑡 𝑎𝑠𝑠𝑒𝑡𝑠−𝑆𝑡𝑜𝑐𝑘
Quick ratio (QR) =
𝐶𝑢𝑟𝑟𝑒𝑛𝑡 𝑙𝑖𝑎𝑏𝑖𝑙𝑖𝑡𝑖𝑒𝑠
This ratio also refers the higher ratio, the greater liquidity. According to
Robinson et al. (2009), when inventories of a company fall into illiquid situations, this
ratio indicates liquidity level better than current ratio.
Activity ratios show daily efficiency of a company like inventories
management and collection period (Thomas R. Robinson, Hennie and Greuning,
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Elaine Henry, Michael A. Broihahn, 2009). This ratio is relatively useful to compare
to competitor or industry.
This denominator measure how much shareholders earned for their investment
in the company. The higher figures means the company is efficient in using its equity
and investors have got good return. Investors usually calculate both beginning ROE
and the ending ROE to ascertain profitability change over the period.
𝑆ℎ𝑎𝑟𝑒 𝑝𝑟𝑖𝑐𝑒
Price earnings ratio (P/E) =
𝐸𝑃𝑆
The P/E ratio is to show the price per share in relation to the amount of earning
to every share (Robinson et al., 2009). A higher P/E means higher future earnings
growth, and a low P/E specifies a company is undervalued. Like EPS, this is not a
good indicator to compare among different companies.
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Many other economic quantitative data could be used to evaluate the situations
such as market value, economic value added which measures profitability of a
business and could initially replace accounting earnings or profit measures.
Correspondingly, some other indicators of activity could be calculated to measure the
efficiency of a business such as average collection period, inventory turnover, and
days’ sales in inventories. Hence, the larger scope of DBA research those indexes
could be used to give deeper and more detailed information about any selected
company. Then, the more practical and effective solution could be outlined to
recommend to the Board.
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I. Critical thinking and core capabilities for the consultancy task ............................ 28
III. Requirement of leadership skills for future personal development and career
succession..................................................................................................................... 28
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Although most knowledge about financial ratio from master degree help writer
a lot in analysing the selected company problem in term of value management, all are
theories. Moreover, the writer has been not experiencing any job to understand the
complications of real economic problems in any specific company and has no chance
to work with managers of Starbucks, thus suggestions without considerations about
financial and hands-on calculation are unavoidable.
Some data about SBUX, MCD, and DNKN in 2016 has been missing because
fiscal year 2016 has not come to some of them and then the official data have been not
released. The writer once again has not updated data to give better current situation of
the selected companies.
Enterprising: a future leader should have or show the ability to think of new
projects or new ways of doing things and make them successful. At the moment, this
is my biggest weakness which needs to be trained and developed as soon as possible.
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Bibliography
Anon., 2011. STARBUCKS CORPORATION CORPORATE GOVERNANCE
PRINCIPLES AND PRACTICES FOR THE BOARD OF DIRECTORS. [Online]
Available at:
http://globalassets.starbucks.com/assets/c5549e52e77f4cfaad04b09303df67a2.pdf
Statista, 2016. Market share of the leading coffee chains in the United States in
2014. [Online]
Available at: https://www.statista.com/statistics/250166/market-share-of-major-us-
coffee-shops/
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Wang, C., 2016. Starbucks stock drops after key metric disappoints Street.
[Online]
Available at: http://www.cnbc.com/2016/07/21/starbucks-reporting-third-quarter-
2016-earnings.html
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Appendix
31