Quality Policy

Amman Arab University is seeking excellent and high quality performance and the spirit of
innovation in education quality and authenticity of scientific research and community service
through a distinctive academic programs and the application of quality systems and the provision
of various services for students, faculty and staff of the university with high quality so as to support
the educational process and achieve academic excellence.
The University as well as contributes to the enrichment of scientific knowledge to gain access to
scientific and applied innovative additions according to distinct levels of quality in the services
that meet the needs and requirements of beneficiaries and reach their aspirations through:

• Effective application of the system of quality management ISO 9001: 2008 in the administrative
departments.
• Qualification and training of competent staff who are able to do tasks and responsibilities and to
ensure the achievement of the University's mission
• Encouraging and supporting faculty members to work on the latest research topics and access to
excellence.
• Providing services and development projects to the community.
• Complying with all specifications and Jordanian legislation and legal requirements, regulations
and directives at the university.
• Developing a strategic plan for the university and following up the implementation on a regular
basis to ensure the quality of services offered by the University and to attract the largest possible
number of students and raise the level of graduates to be qualified for the job market.
To achieve quality objectives, the university administration has developed all the systems to
provide optimal services to its students and staff and the community through re-engineering and
computing all services and speeding up access to the concerned departments, including the
admission and registration financial and administrative departments.
The senior management and employees at the university are aware of the importance of continuous
development and improvement of quality management system, and therefore the senior
management in cooperation with all university staff are working on a periodical review of
procedures and regulations applied, which would contribute to the achievement of the university
goals.