Professional Documents
Culture Documents
Marissa I. Missan
University of Delaware
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Introduction
bottom line,” highlights the equal importance of income and mission to a nonprofit
organization. This is relevant to the individual worker, not only the organization overall.
The core of nonprofits is different than that of the private sector. It is multi-faceted. Where
the private sector works for monetary profit, the nonprofit sector seeks to address a cause
through the acquisition of money. Studies have shown that this key difference speaks to the
10% of the nation’s workforce (Lee, 2015, p. 295). Employing one in every ten workers in
the nation, the sector is intertwined into society’s economic and social construction, the
sector addresses a vast array of important national concerns. In Handy and Katz’ study (as
cited in Lee, 2015, p. 301), it has been identified that the nonprofit sector’s salary is
demonstrably lower than those of the public and private sectors. Although this may
initially be concerning, for Pritchard, Dunnette, and Gorgenson established that those who
feel underpaid are less satisfied with their work (Lee, 2015, p. 301), motivations of
nonprofit workers tend to lead to higher job satisfaction levels than their private sector
counterparts. “Brandel (2001) states that the nature of nonprofit organizations places an
expectation on employees to work for the mission, not for monetary compensation” (Lee,
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2015, p. 301). The nonprofit sector is unique in its emphasis on mission, and the
Locke (as cited in Lee, 2015, p. 296), job satisfaction is the “‘positive emotional state
resulting from the appraisal of one’s job.’” This definition explains the influence of one’s
work on job satisfaction. Additionally, Williamson and Anderson (as cited in Lee, 2015, p.
296) found that feelings of job satisfaction have “behavioral consequences, including
and performance,” implying that the reverse relationship is also applicable. Job satisfaction
is influenced by and affects one’s work, making it relevant for employers and employees
connection to job commitment and performance. “High turnover rates have a negative
management task” (Lee, 2015, p. 296). A lower turnover rate saves time, money, and
Focusing on job satisfaction can decrease turnover rates, for “satisfaction and
commitment are positively related to each other” (Brown & Yoshioka, 2013, p. 8).
According to Mowday, Steets, and Porter (as cited in Joo and Lim, 2009, p. 48),
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whole. It is the psychological bond that an employee has with an organization and has been
organization, and likelihood to stay with the organization.” These reasons identify why
“Nonprofit organizations rely on the mission to attract resources and guide decision
making,” it is important to recruit and maintain employees that deeply believe in the
satisfaction and productivity (Brown & Yoshioka, 2013, p. 5). Furthermore, Asforth and
Mael’s study (as cited in Lee, 2015, p. 289) explains that “an employee’s pride in the
feelings of self-worth, which in turn, increases the level of job satisfaction” (Lee, 2015, p.
298). For this reason, when organizations and employees have shared values, both job
satisfaction and productivity are increased. Recognizing and nurturing this relationship will
Values
Based on the concept of job satisfaction and its impact on job productivity, it is
clear that a focus on value alignment can improve the workplace, helping a nonprofit
address its goals. “The congruence between an organization’s ethical values and the values
deemed appropriate by its employees affects their job satisfaction” (Lee, 2015, p. 299).
Therefore, an organization must clearly identify and promote its values. On the other hand,
those seeking employment must compare their personal values with the nonprofits to
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which they apply, because “employees’ job satisfaction has a […] positive association to
their perception of congruence with organizational values (Brown & Yoshioka, 2013, p. 7).
Organization and individual values are deeply related to job fit and organizational success.
Therefore, a nonprofit will have better resources and advocates if its values align with
Unlike the expectation of high monetary compensation for work in the private
sector, values seem to play an arguably larger role in the nonprofit sector regarding job
satisfaction. Instead, “the nature of non-profit production requires employees who are
motivated more by the desire to produce a quality product than by monetary rewards”
besides money. “The result of higher worker well-being in non-profit firms cannot be
157). Therefore, the high satisfaction of nonprofit employees is not credited to financial
benefits. “Nonprofit employees were more likely to say that they come to work in the
morning because they love their jobs and want to help people, and much less likely to say
they come to work for the paycheck, security, or benefits” (Brookings, 2016). As this
Brookings survey demonstrates, the emphasis on helping others is a higher motivator than
income for many nonprofit workers. Based on the current research relating value
identification to job satisfaction, it can be hypothesized that this “higher worker well-
satisfaction. “People working in non-profit firms seem to be motivated by more than just
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monetary concerns, and they specifically value the working conditions offered by non-
profit firms, which results in a high job satisfaction” (Benz, 2005, p. 174). In Hackman and
Oldham’s study (as cited in Knapp, Smith, & Sprinkle, 2017, p. 654), autonomy, one of the
“five core job characteristics […] may lead to positive individual-level outcomes.”
Autonomy is a common benefit to working in the nonprofit sector, and is influential job
satisfaction “because workers have higher order needs for responsibility and
independence” (Knapp, Smith, & Sprinkle, 2017, p. 655). In other words, individuals are
fulfilled when they experience a sense of responsibility for their work choices. Lee and
Wilkins (cited in Lee, 2015, p. 301) found that an “individual’s desire for increased
employment.” This shows that, although both the nonprofit and public sector may share
many common values, the nonprofit sector has increased job satisfaction due to the levels
of autonomy that employees enjoy. It is so important that Onyx and Maclean (as cited in
Lee, 2015, p. 301) found nonprofit workers choosing the sector with the intent of having
The emphasis on values is a key intrinsic motivator, which is better than extrinsic
motivation “‘arises from the individual’s positive reaction to qualities of the task itself; this
challenge” (Joo and Lim, 2009, p. 52). This type of motivation is relevant to the inspiration
behind nonprofit employees and the work they do. Amabile and Kramer state (as cited in
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Joo and Lim, 2009, p. 48) that “People are more productive and creative when they are
challenge of the work itself—not by external pressures or rewards.” This motivation, based
on values and the desire to help others, is key to understanding why people are more
sector. According to Benz’ study, “non‐profit workers [are] generally more satisfied with
their jobs than for‐profit workers (2005, p. 176). This can be attributed to the nature of
nonprofit work to be driven by values. Benz’s study (Appendix A) states that, “People who
experience both for-profit and non-profit employment are on average more satisfied with
their jobs when they are working for a non-profit firm than when they are employed in a
for-profit firm” (2005, p. 168). This comparison is extremely relevant, for it assess those
with experience in both sectors. The results promisingly support the idea that job
This result has proven to be consistent for both male and female employees. “Both
men and women enjoy higher utility from work in non-profit firms than their counterparts
in for-profit firms,” meaning this fulfilment is applicable to both genders (Benz, 2005, p.
employees” (Lee, 2015, p. 296). Accessing studies regarding job satisfaction and
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motivation result in the understanding that nonprofit employees are more satisfied with
Sector Comparisons
compare it to the alternatives. Brookings has compared the nonprofit sector to the private
and public sectors (Appendix B). Nonprofit employees have the highest percentage of
people that feel they “are given a chance to do the things that they do best” (Brookings,
2016). This aligns with the research that nonprofit workers have a high sense of autonomy.
Additionally, nonprofit employees have the highest percentage of people that “are very
satisfied with the opportunity To accomplish something worthwhile,” “are very satisfied
with their jobs overall,” “joined their organization for the for the chance to make a
difference, rather than for the salary and benefits,” “Strongly disagree that their work is
boring,” and “trust their organizations to do the right things just about always” (Brookings
2016). These all indicate a sense of connection to the mission and methods of nonprofit
workers to their organization. This survey also showed that a lower percentage of nonprofit
workers “Cite their paycheck as the reason they come to work” (Brookings, 2016). In
short, nonprofit workers prove to find the highest levels of job satisfaction from work
Conclusion
Those seeking work in the nonprofit field must determine if their values align with
those of the sector and the organization. Nonprofit work is broad and addresses seemingly
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countless national issues. When choosing an organization, one must not only consider the
mission of the organization, but also the moral foundation considered when attempting to
reach its goals. Despite a generally lower income than for-profit counterparts, nonprofit
employees enjoy high levels of job satisfaction because of the work they do.
employees. Hiring and training would ultimately be a waste of time, money, and energy if
the employee is dissatisfied and leaves the organization. For this reason, when
organizations should be upfront about their core principles. Instead of accepting available
help, an organization must insist on hiring employees that support and would further the
need for values to be emphasized. Nonprofit organizations and their employees can attract
support by using resources that contribute to and align with the overall purpose of the
organization. Nonprofit work proves to be fulfilling and meaningful, and its employment is
uniquely motivated by intrinsic factors that contribute to their own success, as well as the
References
Amabile, T. M., & Kramer, S. J. (2007). Inner work life: Understanding the subtext of
Ashforth, B. E., & Mael, F. (1989). Social identity theory and the organization. Academy
Benz, M. (2005). Not for the Profit, but for the Satisfaction? - Evidence on Worker Well-
5962.2005.00283.x
Brandel, G. A. (2001). The truth about working in not-for-profit. CPA Journal, 71(10), 10-
13.
Brookings. (2016, July 30). Winning the Talent War: New Brookings Survey Finds the
Nonprofit Sector Has the Most Dedicated Workforce. Retrieved April 28, 2018,
from https://www.brookings.edu/news-releases/winning-the-talent-war-new-
brookings-survey-finds-the-nonprofit-sector-has-the-most-dedicated-workforce/
Brown, W. A., & Yoshioka, C. F. (2003). Mission attachment and satisfaction as factors in
doi:10.1002/nml.18
Hackman, J. R., & Oldham, G. R. (1974). The Job Diagnostic Survey: An instrument for \
the diagnosis of jobs and the evaluation of job redesign projects. Available from
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http://eric.ed.gov/
Handy, F., & Katz, E. (1998). The wage differential between nonprofit institutions and
246-261.
Joo, B., & Lim, T. (2009). The Effects of Organizational Learning Culture, Perceived Job
doi:10.1177/1548051809334195
Knapp, J. R., Smith, B. R., & Sprinkle, T. A. (2017). Is It the Job or the Support?
doi:10.1177/0899764015584061
Lee, Y., & Wilkins, V. M. (2011). More similarities or more differences? Comparing
public and nonprofit managers’ job motivations. Public Administration Review, 71,
45-56.
Locke, E. A. (1976). The nature and causes of job satisfaction. In M. D. Dunnette (Ed.),
McNally.
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Mowday, R., Steers, R., & Porter, L. (1982). Employeeorganization linkages: The
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Onyx, J., & Maclean, M. (1996). Careers in the third sector. Nonprofit Management and
Roeger, K. L., Blackwood, A. S., & Pettijohn, S. L. (2012). The Nonprofit Almanac 2012.
Appendix A
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Appendix B