Asia

Rivera
CORPORATE C OM M U NI CAT I ON AND BU S I NES S

EXECUTIVE SUMMARY
Communication professional with experience in providing excellent customer support, creative problem solving, and building customer loyalty.

EDUCATION PROFESSIONAL EXPERIENCE

University of Dubuque - Dubuque, IA
Anticipated Graduation: December 2018
Bachelor of Arts in Communication
Minor in Marketing
GPA: 3.7
Deans List: Spring 2017-Summer 2018
Dubuque Chamber of Commerce
Dubuque, IA
Intern Summer 2018
- Delivered recruitment presentations
- Updated social media sites
- Managed large event projects such as the Annual Chamber Golf Outing and Young Professionals
- Served in the Chamber's busy Information Center, providing visitors with kind customer service

RELATED COURSEWORK Buffalo Wild Wings

- Interpersonal Communication
- Intercultural Communication
- Organizational Communication
- Effective Communication in Business
- Introduction to Computer Graphics
- Leadership & Motivation
Dubuque, IA
January 2015 - Present
- Orchestrated the perfect service experience for every Guest
- Direct Guests to meal add-ons and specialty drinks of perceived value to increase sales
- Adhere to timing standards for products and services
- Streamline the process of consolidating service to increase table turns

QUALITIES COMMUNITY ENGAGEMENT

- Cheerful disposition
- Neat and well-organized
- Motivated by problem solving
- Independent worker
- Works well with deadlines
- Collaborative and efficient
Dubuque Days of Caring
Paws for a Cause
- Planned and promoted a successful fundraising event for the Dubuque Regional Humane Society
- Ensured quality creation and timely distribution of advertisements for the event
- Developed and implemented timely arrival and departure of volunteers and animals
- Facilitated registration for students as volunteers at the Dubuque Regional Humane Society

CONTACT DETAILS Dubuque Area Family STEM Festival

University of Dubuque
(224) 733-9787
arivera@dbq.edu - Obtained volunteers responsible for various tasks on event-day
1400 Wingate Dr. - Greeted visitors enthusiastically upon arrival to facility
Dubuque, IA - Directed all visitors to various locations throughout campus
United States, 52002
Civic Engagement: Senior Seminar
Bottles for Change
- Launched proposal researching impact of recycling on assorted areas of business and the environment
- Coordinated gathering and disposal of recyclables within local businesses
- Established professional method of analyzing and presenting results from quantitative data collected