Professional Documents
Culture Documents
1. Circuit board
2. Suppressor
8. Heating element
9. Stator (motor)
In case of burning on the main control board circuit, check that the problem is not caused by another electrical component (short-circuits, poor insulation, water
leakage).
Refer to the figures below in order to identify the component that might have caused the burning according to the position of the burned area.
The circuit board shown below is the version with the greatest number of components: other boards may not feature all these components (relay K4 and buzzer).
E00 No alarm
E11 Difficulty in filling during wash Tap closed or water pressure insufficient; Cycle paused, door closed Start
phase Drain hose incorrectly positioned; Water fill
solenoid faulty; Leaks from pressure switch
hydraulic circuit; Pressure switch faulty;
Wiring faulty; Circuit board faulty.
E13 Water leakage Drain hose incorrectly positioned; Water Cycle paused, door closed Start
pressure insufficient; Water fill solenoid
faulty; Leaks or blockage in pressure switch
hydraulic circuit; Pressure switch faulty;
Circuit board faulty.
E24 Problems with «sensing» of drain Circuit board faulty. Safety drain – Cycle stopped, Selector on
pump triac door released “0”
E33 Incongruence between contact Pressure switch faulty; Current leakage Safety drain - Cycle stopped, Selector on
closure of anti- from heating door open “0”
boiling and 1st level of pressure element to ground; Heating element;
switch Wiring faulty; Circuit
board faulty.
E35 Water overflow Water fill solenoid faulty; Leaks from Cycle blocked, door closed. Selector on
pressure switch hydraulic circuit; Pressure Safety drain. “0”
switch faulty; Wiring faulty; Circuit board Drain pump (sequence 5 min.
faulty. ON - 5 min.
OFF)
E36 «sensing» circuit of anti-boiling Circuit board faulty. Cycle blocked, door closed Selector on
pressure switch “0”
faulty
E37 «sensing» circuit of 1st level Circuit board faulty. Cycle blocked, door closed Selector on
faulty “0”
E39 HV «sensing» circuit of anti- Circuit board faulty. Cycle blocked, door closed Selector on
flooding pressure “0”
switch faulty
E41 Door open Door safety interlock faulty; Wiring faulty; Cycle paused Start
Circuit board faulty.
E42 Problems with aperture of door Door safety interlock faulty; Wiring faulty; Cycle paused Start or
Circuit board faulty Selector
on “0”
E43 Power triac on door interlock Door safety interlock faulty; Wiring faulty; Safety drain, door released Selector on
faulty Circuit board faulty. “0”
E44 Door interlock «sensing» faulty Circuit board faulty. Safety drain, door released Selector on
“0”
E45 «sensing» on door interlock triac Circuit board faulty. Safety drain, door released Selector on
faulty “0”
E51 Motor power triac short-circuited Circuit board faulty; Cycle blocked, door closed Selector on
Current leakage from motor or wiring. (after 5 attempts in diagnostics “0”
or immediate during selection)
E52 No signal from motor tachimetric Motor faulty; Wiring faulty; Cycle blocked, door closed Selector on
generator Circuit board faulty. (after 5 attempts in diagnostics “0”
or immediate during selection)
E53 «sensing» circuit on motor triac Circuit board faulty. Cycle blocked Selector on
faulty “0”
E54 Motor relay contacts sticking Circuit board faulty; Cycle blocked, door closed (after 5 Selector on “0”
Current leakage from motor or wiring. attempts in diagnostics or immediate
during selection)
E61 Insufficient heating during NTC sensor faulty; Heating element Heating phase skipped ---
washing faulty; Wiring faulty;
Circuit board faulty.
E62 Overheating during washing NTC sensor faulty; Heating element Safety drain (with cooling water fill) - Selector on “0”
faulty; Wiring faulty; Stop with door open
Circuit board faulty.
E66 Power relay for heating Circuit board faulty; Current leakage Safety drain (with cooling water fill) - Selector on “0”
element faulty from heating element Stop with door open
or wiring to ground.
E71 NTC washing sensor faulty NTC sensor faulty; Wiring faulty; Heating phase skipped ---
Circuit board faulty.
E82 Error in reset position of Circuit board faulty. Cycle cancelled Selector on “0”
selector
E83 Error in reading selector Configuration data incorrect; Circuit During the cycle continues normally, ---
position board faulty. switches off completely during selection
E93 Incorrect machine Configuration data incorrect; Circuit Appliance blocked Selector on “0”
configuration board faulty.
E94 Incorrect washing cycle Configuration data incorrect; Circuit Appliance blocked Selector on “0”
configuration board faulty.
E95 Communications error Circuit board faulty. Appliance blocked Selector on “0”
between microprocessor
and EEPROM
E96 Incongruence between Configuration data incorrect; Circuit Appliance blocked Selector on “0”
hardware version and board faulty.
configuration.
E97 Incongruence between Configuration data incorrect; Circuit Appliance blocked Selector on “0”
programme selector and board faulty.
cycle configuration
EB1 Power supply frequency of Mains power supply problems Cycle blocked until normal power supply Selector on “0”
appliance incorrect (incorrect / interference); Circuit conditions are restored
board faulty.
EB2 Voltage too high Mains power supply problems Cycle blocked until normal power supply Selector on “0”
(incorrect / interference); Circuit conditions are restored
board faulty.
EB3 Voltage too low Mains power supply problems Cycle blocked until normal power supply Selector on “0”
(incorrect / interference); Circuit conditions are restored
board faulty.
Configuration alarms E93-E96: If these alarms are generated (when the appliance is switched on), operation of the appliance is blocked and all the LEDs light. The
diagnostics procedure cannot be accessed; the only option is to switch the appliance OFF (by turning the selector to position “0”).
Configuration alarm E94: For this alarm code, only the family for alarm “9” is displayed; the diagnostics procedure cannot be accessed, and the “rapid alarm
display” function cannot be used.
Alarms EB1-EB2-EB3: In the event of problems with the mains power supply, the appliance remains in alarm mode until the mains frequency or voltage are
restored to the correct value or the appliance is switched off (by turning the programme selector to “0”). The family of alarm “B” is displayed; the diagnostics
procedure cannot be accessed, and the “rapid alarm display” function cannot be used. The complete alarm code can be read only when the abnormal situation
has ceased.
Alarms E51- E52: During the diagnostics test, all the alarms are displayed. Normally, when the programme selector is turned from one test phase to another, the
appliance exits the alarm condition and performs the phase selected. This does not take place in the case of alarms E51 (power triac on motor short-circuited) and
E52 (no signal from the tachymetric generator on the motor): in these cases, the only option to exit the alarm condition is to switch the appliance OFF by turning
the selector to position “0” (reset).
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The purpose of this Service Manual is to provide Service Engineers, who already have the basic knowledge necessary to repair household washing machines, with
information of a general nature regarding the HEC range of washing machines.
More detailed information regarding specific models may be found in the Service Notes and Service
Circuit diagrams
2. IMPORTANT NOTES
Before accessing the components inside the appliance, always remove the plug from the power socket.
Where possible, ohmic measurements should be effected rather than direct measurement of voltage and current.
Certain metal components inside the appliance may have sharp edges. Care should be taken to avoid cuts or abrasions.
Before laying the appliance on the floor, always drain any water by means of the system placed beside the drain filter.
Never lay the appliance on its right side (i.e. electronic control unit side); this would cause the water in the detergent dispenser to fall onto electrical
components, thus damaging them.
3. CAUTION:
Before servicing receivers covered by this service manual and its supplements and addenda, read and follow the SAFETY PRECAUTIONS of this publication.
Remember: Safety First.
General Guidance An isolation Transformer should always be used during the servicing of a receiver whose chassis is not isolated from the AC power line.
Use a transformer of adequate power rating as this protects the technician from accidents resulting in personal injury from electrical shocks. It will also
protect the receiver and it's components from being damaged by accidental shorts of the circuitry that may be inadvertently introduced during the service
operation.