1.

4 leaderships styles and describe:

 Directive:
 Democratic:
 Non-directive:
 Coaching:

2. Explain the “trait approach” of the leadership style and list 3

main categories:
Trait approach
 Transformational
 Charismatic
 Narcissistic

3. Plans and objectives can be divided into short, medium or long

term strategies and often aligned with overall company:
Work-related areas you will need to plan and set objectives for include:
 Sales target
 Performance targets for a particular project
 Increased productivity
 Meeting key performance indicator
 Organizational strategies
 Operational activities
 Task management
 Contingency management

4. List 8 steps to developing a strategic plan in order to meet

organization goals and objective:
1) Agree on your values
2) Agree on your vision
3) Agree on your mission
4) Do a SWOT analysis
5) Agree on your top critical issues
6) Agree on your strategic objectives
7) Do a gap analysis
8) Get to work

5. Organizations hold values and briefs which become the written

and unwritten rules design to generate worker conformity, give 3
examples of each:
Written rules:
 Formal policies and procedures
 Statements of values
 Codes of ethics
Unwritten rules:
 Attitudes
 Habits
 Expectations
 Work relationships

6. As a manager, how could you encourage individual and team

members to take responsibility for their own work? List 3 ideas?
 Always be on time and done the task effectively.
 Always giving them appropriate task and
 Recognize their achievements.

7. Name the 5 stages of team development; give a brief explanation

of each?
 Forming – just started as a team. Do not know each other very well
 Storming – starting to know each other, differences are coming to the
surface conflict
 Norming – starting to understand each other. Roles and responsibilities
become clear.
 Performing – team work together as a nice balanced whole rather than
individuals
 Adjouring – when team member leaves, temporary team disbands, project
finishes.

8. On the diagram below explain Maslow’s hierarch of need theory

in relation to your own workplace needs?
9. List 8 things which may cause people to lose motivation in the
workplace?
1) Less pay
2) No reward
3) Wrong team
4) Long hours
5) Bad working condition
6) Not recognized
7) Not enough tools, equipments
8) Discrimination

10.Explain the difference between an informal and formal leader?

Formal leader:
 A formal leader is given leadership based on his position with a group. He
has a job to organize and lead a group to meet the goals and objectives of
an organization or a team.
Informal leader:
 In contrast to a formal leader, an informal leader is a person who is

11. How would you build a positive team spirit? List 8 suggestions?
Maintain the good relationship between people in a team.
Show more concern to each others.
Show your empathy to team members when someone has a problem.
Tell your team members your real life experiences about your career
Accept your team member’s ideas by listening actively

12.How can you, as a manager, provide open and supportive

communication to your team, list 5 examples?
 Provide constructive feedback
 Providing open access to documents
 Planned and unplanned exchanges of information
 Using technology to support effective communication,
 Being prepared to declare own need for assistance

13.List 4 things which motivate people in the workplace and why?

 Reward:
 Recognize achievements:
 Good pay:
 Respect:
14.Please name and explain 2 legislative issues that may impact on
the management of your team?

15.List 4 ways you can reward and recognize staff for good
performance?
 Presentation of awards
 Incentive initiatives
 Written report to management
 Informal acknowledgement

16.Please explain and describe 4 different kinds of teams?

 Problem solving team: formed only to solve particular problem
 Management teams: all managers getting together and working towards
the goal of the organization.
 Self manage teams: team making their own decisions.
 Merged teams: two teams get together

17.Give 3 benefits of delegating tasks to team members?

 Give them the chances to develop their skills
 Improve relationship between you and team members


Manager Leader
Tell Show
Control and administer Creative and innovative
Resources focused Opportunity focused
Give direction Encourage experimental
Task focused People focused
Do thing rights Do the right thing

Group dynamic:
Forces that operate in a group that affects the interaction between people and their
relationship with each other. The forces at work are:
 Communication patterns
 Decision making
 Informal leadership
 Power and influence
 The environment
 The group