DIANA PROCESSOR

READER
CENTRIFUGE
INCUBATOR
SERVICE TRAINING

Ver. 9.3, 21/04/04

Training addressed to Distributing Companies Field Service
Personnel, in order to qualify them on installing and maintaining
below instruments under defined specifications, in accordance with
manufacturer's documentation.

Instrument name Project code

Diana incubator DG230
Centrifuge Dianafuge DG232
Diana Reader DG54
Diana Processor DG51
WADiana Compact DG57
Diana BCC -
Contents:
1. Service Training Schedule
1.0. Introduction
1.1. Inmunohematology
1.2. Diana Processor Service Manual Introduction
1.3. Instrument Description
1.4. Study of the different blocks of the instrument
1.5. Technical Service Software
1.6. Adjustments
1.7. Setting up the equipment
1.8. Diana Reader Service Manual Introduction
1.9. Study of different blocks of the instruments and locate parts in the instrument
1.10. Technical Service Software
1.11. Setting up the equipment
1.12. Centrifuge Service Manual Introduction
1.13. Instrument Description
1.14. Power Supply
1.15. Instrument Parts
1.16. Dianafuge Programming
1.17. Dianafuge Adjustments
1.18. Possible Causes of Error
1.19. Setting up the Equipment
1.20. Incubators Service Manual Introduction
1.21. Study of the different blocks of the instrument and locate parts in the instrument
1.22. Adjustment
1.23. Setting up the equipment

2. Service organization issues

2.1. Technical Support structure in D+G
2.2. Technical communications to distributors
2.3. Guarantee claims
2.4. List of recommended measuring instruments
2.5. Documentation
2.6. Spare parts list
2.7. Installation guidelines
2.8. Troubleshooting
2.9. Some words about safety
2.10. Technical Support conditions
 1. SERVICE TRAINING SCHEDULE

0. Introduction Monday, 9:00

0.1. Welcome
0.2. Introduction to Service Training

DIANA PROCESSOR

1. Diana Processor Service Manual Introduction 9:30

1.1. Manual structure
1.1.1. General features and aspects
1.1.2. Electronics
1.1.3. Fluidic circuit
1.1.4. Software
1.1.5. Mechanics
1.1.6. Appendix

2. Instrument Description
2.1. Mechanics Description
2.2. Electronics Description
2.3. Diana Processor complete Block Diagram
2.4. Modules

3. Study of the different blocks of the instrument

3.1. Common Modules
3.1.1. General Description of the module
3.1.2. AC socket, RS232 input and Barcode Reader
3.1.3. Power Supply
3.1.4. Power Supply PCB
3.1.5. Wiring
3.1.6. Instrument Fuses
3.1.7. AC Wiring flow
3.1.8. RS-232 communication line
3.1.9. Wiring color code
3.1.10. Front indicators and Emergency button
3.1.11. Lid
3.1.12. PCB Connex
3.1.13. PCB MY
3.1.14. Assemble and Disassemble of parts Break,10:30
3.2. Robot Module 10:45
3.2.1. General description of the module
3.2.2. X, Y, Z axis mechanical transmission, belt tension, assembly and Motor
signals transmission.
3.2.3. X, Y, Z homes
3.2.4. DC Motor servo-control concept
3.2.5. Robot PCB
3.2.6. Level Detector PCB
3.2.7. Assemble and Disassemble of parts Lunch,13:00

3.3. Incubator Module 14:00

3.3.1. General description of the module
3.3.1.1. Incubator Assembly
3.3.1.2. Heating blocks (16, 8 cards)
3.3.2. Incubator PCB (PCB CT)
3.3.2.1. Location
3.3.2.2. Connections
3.3.2.3. Test points
3.3.3. Assemble and Disassemble of parts Break,15:30

3.4. Fluid System Module 15:45

3.4.1. General description of the Fluid System
3.4.1.1. Pressure Circuit
3.4.1.2. Vacuum Circuit
3.4.1.3. Priming
3.4.1.4. Final Wash
3.4.1.5. Probe external Wash
3.4.2. General description of the module
3.4.2.1. Pumps Box
3.4.2.2. Bottles
3.4.2.3. Pressure and Vacuum pumps
3.4.2.4. Filter
3.4.2.5. Pressure Regulator
3.4.2.6. Electrovalves
3.4.2.7. Washing Station
3.4.2.8. Dilutor
3.4.3. Clot detector PCB
3.4.4. Level Detection (PCB LEVEL)
3.4.5. Teflon/Silicon tube inserting
3.4.6. Assemble and Disassemble of parts 17:00
4. Technical Service Software Tuesday, 9:00
4.1. Password
4.2. RS-232 assy
4.2.1. Ports RS-232
4.2.2. Outputs
4.2.3. Inputs
4.3. Robot assy.
4.3.1. Mechanical reference adjust
4.3.2. Home
4.3.3. Z motor high speed
4.3.4. Z motor low speed
4.3.5. Position test
4.3.6. Random position test
4.3.7. Level detector test
4.4. Syringe assy.
4.4.1. Initialise syringe
4.4.2. Valve in output
4.4.3. Valve in input
4.4.4. Number of valve moves
4.4.5. Enter volume
4.4.6. Aspirate
4.4.7. Dispense
4.4.8. Syringe power
4.5. Complete cyclic test
4.6. Serial number Break,10:30

5. Adjustments 10:45
5.1. PCB Robot
5.1.1. Current limits
5.1.2. Mechanical reference
5.2. DetVac PCB
5.2.1. Potentiometers
5.3. CT PCB
5.3.1. Temperature adjustment
5.3.2. Windows adjustment
5.4. Fluidic system
5.4.1. Pressure regulation

6. Setting up the equipment

6.1. Packing and unpacking
6.2. Sofware installation
6.2.1. Long menu
6.2.2. Short menu
6.2.3. Matrox installation
6.3. Maintenance Lunch,13:00
DIANA READER 14:00

7. Diana Reader Service Manual Introduction

7.1. Manual structure
7.1.1. Description
7.1.2. Adjustments
7.1.3. Matrox Installation
7.1.4. Software installation
7.1.5. Schemas and drawings

8. Study of the different blocks of the instrument and locate parts in the instrument
8.1. Common Modules
8.1.1. Power Supply
8.1.2. Control PCB
8.1.3. Electroluminscent screen AC supply
8.1.4. Led’s

8.2. Cards Modules

8.2.1. Cards holder
8.2.1.1. Assembly
8.2.1.2. Spring, Magnet Guide and Hall Sensor
8.2.2. Visor
8.2.3. Light diffuser
8.2.4. Well illumination
8.2.5. Barcode illumination
8.2.6. Camera

8.3. Microplate Module

8.3.1. Microplates holder
8.3.2. Microplates detector
8.3.2.1. Magnet and Hall sensor
8.3.3. Microplates illumination
8.3.4. Microplates barcode illumination
8.3.5. Microplates camera
8.3.6. Mirrors
8.3.6.1. Microplates barcode mirror
8.3.6.2. Microplates camera mirror Break,15:30

9. Technical Service Software 15:45

9.1. Password
9.2. Common modules
9.2.1. Twin Ports
9.2.2. Serial number
9.2.3. Sensitivity adjustment
 9.3. Cards Module
9.3.1. Card Photo
9.3.2. Card Camera Barcode Positioning
9.3.3. Card Camera Gain and Offset
9.3.4. Card Camera Focus adjustment
9.3.5. Card Light Adjustment
9.4. Microplate Moudle
9.4.1. Microplate Photo
9.4.2. Microplate Camera Positioning
9.4.3. Microplate Camera Gain and Offset
9.4.4. Microplate Focus Adjustment
9.4.5. Microplate Light Adjustment

10. Setting up the equipment

10.1. Packing and unpacking
10.2. Software installation
10.2.1. Matrox installation 17:00

CENTRIFUGE Wednesday, 9:00

11. Centrifuge Service Manual Introduction

11.1. Manual structure
11.1.1. General features
11.1.2. Electronics
11.1.3. Motor
11.1.4. Software
11.1.5. Mechanics
11.1.6. List of parts and wiring
11.1.7. Maintenance
11.1.8. Possible causes of errors
11.1.9. Centrifuge DG-232 at 110V, 50 or 60 Hz
11.1.10. Field Service Bulletins

12. Instrument Description

12.1. Overall Description
12.2. Frontal panel leds and keys
12.3. Main parts
12.4. Block Diagram
12.5. Technical Specifications

13. Power Supply

13.1. Power Supply
13.2. COPOCEN PCB
13.3. Motor Power Supply
13.4. Lock Power Supply
13.5. PCB CODICEN Power Supply
13.6. Leds Power Supply
13.7. Fuses Break,10:30
14. Instrument Parts 10:45
14.1. Main Instrument Parts
14.2. Electromagnetic Lock
14.3. Motor
14.4. PCB COPOCEN
14.5. PCB CODICEN
14.6. PCB CONLCD

15. Dianafuge Programming

15.1. Programming Parameters
15.2. Programming in Factory
15.3. Restore Factory Programs
15.4. Programming the centrifuge

16. Dianafuge Adjustments

16.1. Language
16.2. Unbalance

17. Possible Causes of Error

17.1. Light Anomalies
17.2. Serious Anomalies
17.3. Protection Relay

18. Setting up the equipment

18.1. Packing and unpacking
18.2. Preventive Maintenance Lunch,13:00

INCUBATORS 14:00

19. Incubators Service Manual Introduction

19.1. Manual structure
19.1.1. Safety information
19.1.2. Introduction
19.1.3. User’s instructions
19.1.4. Specifications
19.1.5. Calibration
19.1.6. Troubleshooting
19.1.7. Schemes and drawings
20. Study of the different blocks of the instrument and locate parts in the instrument
20.1. Mechanical diagram
20.2. Front and Rear Panel
20.3. Heating block
20.4. PCB’s Break,15:30

21. Adjustment 15:45

21.1. Temperature
21.2. Window

22. Setting up the equipment

22.1. Packing and unpacking
22.2. Maintenance 17:00
 2.1. TECHNICAL SUPPORT STRUCTURE IN D+G

Technical Support Manager:

David Gestí
david.gesti@grifols.com

Technicians:

Toni Ortiz
toni.ortiz@grifols.com

Xavier Martinez
xavier.martinez@grifols.com

Josep Mª Arellano
josepmaria.arellano@grifols.com

Carles Sotillo
carles.sotillo@grifols.com

Technical Support Contact points:

Tel. +34 93 5710400

Fax. +34 93 5710286
E-mail: techsupport.diagnostic@grifols.com
This address is redirected to all of us, so please use this one for technical enquiries.
 2.2. D+G’S COMMUNICATIONS TO CUSTOMERS
Apart from the daily contact, D+G has two official ways to communicate with the
customers. These are called Field Service Bulletin (FSB) and Information Note release
(INR).

Field Service Bulletin applies to that kind of communication that requires an intervention of
the technician to equipment already in the market. That could be, for instance, software or
hardware upgrades that improve features that we think that should be performed in all
equipment installed.

Information Note Release applies to all informative communications, as tips, upgrades that
don’t require immediate intervention in the field, new manuals, new spare parts, etc…

Both in FSB and INR are clearly marked the product affected, the reason of the
communication, the scope (or s/n’s affected) and tools, spare parts and time required. FSB
have also a character (mandatory, recommended) and a priority (immediate implantation,
asap). In next pages there are templates of FSB and INR.
FIELD SERVICE BULLETIN: Field Service Bulletin.dot
Att.: Technical Service Page 1 of 1
From: Diagnostic Grifols, S.A.

FIELD SERVICE BULLETIN

DG-xxxx#yyyy: (TITLE)
Date: **/**/**

REASON
SCOPE
CHARACTER Mandatory Recommended
PRIORITY Inmediate implantation Asap

Tools needed:
Parts needed: FOC
Parts to return:
Estimated time:

Procedure:

D+G Technical Support

INFORMATION NOTE RELEASE: INFORMATION NOTE RELEASE.dot
Att.: Technical Service Page 1 of 1
From: Diagnostic Grifols, S.A.

INFORMATION NOTE RELEASE

INR-xxxx#yyyy: (TITLE)
Date: **/**/**

REASON
SCOPE

Tools needed:
Parts needed:
Parts to return:
Estimated time:

Information:

D+G Technical Support

 2.3. GUARANTEE CLAIMS
To order a spare part to our Customer Service Department a form has to be filled in. In
next page there is a template of the form.

In this form, the customer can request to repair or replace under guarantee the spare part
or equipment. In case of claiming U/G, the serial number of the equipment and the invoice
date must be filled in, as it will determine the guarantee acceptance. A small report has to
be added too.

In the same form D+G will communicate the decision about the warranty claim. If
guarantee is accepted and we request the customer to send the spare part, then an
Return Under Guarantee Number will be issued. If no guarantee applies but we still accept
the customer to send the spare part to repair a Return Authorisation Number will be
issued.

Those numbers (RUGN or RAN) have to be declared when sending the equipment.

If the spare part is requested to return to D+G and it is no received within 45 days, they will
be invoiced. D+G also reserves the right of inspection of the spare parts returned, and
invoice them if necessary.
 Company Name: Date: _____/_____/_____
Department: Contact Person:
Telephone: Fax: e-mail:

REQUESTED SPARE PARTS

CUSTOMER REQUEST Requested by: _______________ Date: ____/____/____ D+G AUTHORIZATION Authorized by _________ Date: ___/___/___

Qty Spare Part Code For Equipment Invoice Invoice Requests: Guarantee: Action with defective part:
& Brief Description s/n Nr. Date
Repair / Replace U/G YES Send back: NO YES RUGN: _________
Send spare part in advance NO Send to repair: NO YES RAN: _________
Repair / Replace U/G YES Send back: NO YES RUGN: _________
Send spare part in advance NO Send to repair: NO YES RAN: _________
Repair / Replace U/G YES Send back: NO YES RUGN: _________
Send spare part in advance NO Send to repair: NO YES RAN: _________
Repair / Replace U/G YES Send back: NO YES RUGN: _________
Send spare part in advance NO Send to repair: NO YES RAN: _________
Repair / Replace U/G YES Send back: NO YES RUGN: _________
Send spare part in advance NO Send to repair: NO YES RAN: _________
REPORT: COMMENTS:

Please fill left half part and send to D+G with the order. In case of no reception of the damaged spare parts within 45 days, they will be invoiced. Diagnostic Grifols, S.A. reserves the right of inspection of the spare parts received.
 2.4. LIST OF RECOMMENDED MEASURING TOOLS

- Digital Multimeter

Processor DG51:
- Pressure regulation tool (230071)
- Set of flat wires for testing
- Faston connector
- Digital Manometer (247032)
- Digital Thermometer (230879) + Temperature Probe PT-100 for cards (230881)

Reader DG54:
- Calibration transparency for microplates optics adjustments

Centrifuge DG232:
- Display (230648)

Incubator DG230:
- Digital Thermometer (230879) + Temperature Probe PT-100 for cards (230881)

2.5. DOCUMENTATION

- Diana Processor Technical Manual

- Diana Reader Technical Manual
- Centrifuge DG-232 Technical Manual
- Incubator Technical Manual
 2.6. SPARE PART LIST

RECOMMENDED SPARE PART LIST (FOR 5 INSTRUMENTS)

DIANA PROCESSOR DG-51

CODE DESCRIPTION RECOMMENDED (for 5 units)

230012 SYRINGE 2.5 cc 2

230013 CAVRO DIGITAL PUMP 1
230016 RACOR FESTO LCK-1/8-PK4-KV 1
230018 SMALL XY MOTOR TIMMING BELT M6 T2,5-180 1
230019 X TIMMING BELT M6 T5-1380 1
230020 Y TIMMING BELT M6 T5-920 1
230024 PCB POWER SUPPLY 1
230025 Z TIMMING BELT M6 T2,5-145 1
230037 LEVEL SWIM. DETECTOR GENTECH REF: VS-2-03/5 1
230039 RACOR TCK-PK4-KV 2
230043 SYRINGE 3 PORT VALVE REF: 723779 1
230045 TUBE REDUCTION ADAPTOR REF: 1823386050 2
230046 TUBE CONNECTION WHITE FEMALE (1 WAY) 2
230047 TUBE CONNECTION BLACK MALE PANEL MOUNTING 2
230048 TUBE CONNECTION YELLOW MALE 2
230049 TUBE CONNECTION WHITE MALE 2
230050 TUBE CONNECTION WHITE FEMALE PANEL MOUNTING 2
230051 TUBE CONNECTION BLACK FEMALE 2
230052 TUBE CONNECTION WHITE MALE PANEL MOUNTING 2
230053 TUBE CONNECTION YELLOW FEMALE 2
230054 TUBE CONNECTION YELLOW FEMALE PANEL MOUNTING 2
230055 TUBE CONNECTION YELLOW MALE PANEL MOUNTING 2
230056 TUBE CONNECTION WHITE FEMALE PANEL MOUNTING (1 WAY) 2
230057 TUBE CONNECTION BLACK FEMALE PANEL MOUNTING 2
230058 TUBE CONNECTION BLACK MALE 2
230080 SIRAI 3 PORT VALVE ASSY (EVC) 1
230081 SIRAI 2 PORT VALVE ASSY (EVA OR EVB) 1
230082 COMPLETE TUBING SET 1
230083 WASH STATION ASSY 1
230084 PRESSURE REGULATOR ASSY 1
230085 MOTOR Z ASSY 1
230086 XY MOTOR ASSY 1
230088 SAMPLE NEEDLE (PROBE) 5
230089 LEVEL DETECTOR PCB ASSY 1
230090 VACUUM DETECTOR PCB ASSY 1
230093 ROBOT PCB ASSY 1
230094 RS232 PCB ASSY 1
230095 TEMPERATURE CONTROL PCB ASSY 1
230097 HEATING PCB ASSY 1
230099 RUBBER STOPPERS SET 1
230104 CARDS HOLD SPRING ASSY 10
230107 COAXIAL CABLE LEVEL DETECTOR (2 METERS) 1
230114 REAGENT SEAL 2,5 ML (CAVRO SYRINGE) DG-51 5
230115 O-RING REAG. SEAL 2,5 ML (CAVRO SYRINGE) DG-51 5
230116 BELT TMG,65T 081PT 1/4 4WKEVLAR (VALVE CAVRO) 1
230117 TUBE CONNECTION BLACK FEMALE PANEL MOUNTING 2
230118 TUBE CONNECTION BLACK MALE 2
230119 TUBE CONNECTION BLACK FEMALE 2
230120 TUBE CONNECTION BLACK MALE PANEL MOUNTING 2
230127 SILICONE TUBE 3x1,5 mm (5 m) 1
230128 PVC TUBE 6x4 mm (5 m) 1
230145 PUMP ASF7012V-12v (NEW PUMPS MODULE) 1
230178 FLAT CABLE ENCODER ASSEMBLY 1
230185 TUBE ADAPTOR DG-32 / DG-51 (10 units) 1
230200 POWER SUPPLY 24V 1
230201 CONVERTER PCB DG-51 1
230204 FUSE SCHURTER MSF 3.15A 5
230205 FUSE SCHURTER MSF 2,5A 5

DIANA READER DG-54

CODE DESCRIPTION RECOMMENDED (for 5 units)

231311 GLASS DG-54 2

231313 MATROX BOARD 1
231317 THERMAL CUT-OUT 2
231320 POWER SUPPLY DG-54 1
231325 CONTROL PCB ASSEMBLY 1
231326 ILUMTAR PCB ASSEMBLY 1
231327 ILCODPLA PCB ASSEMBLY 1
231328 ILCODTAR PCB ASSEMBLY 1
231329 CARDS SENSOR PCB ASSEMBLY 1
231330 MICROPLATE SENSOR PCB ASSEMBLY 1
231334 CAMERA ASSEMBLY 1
231346 MATROX METEOR 2 MULTICHANNEL PCB 1
231347 COMMUNICATION CABLE PC/READER (MET.2 MC) 1

CENTRIFUGE DG-232

CODE DESCRIPTION RECOMMENDED (for 5 units)

230587 OPTOTACHOMETER PCB ASSEMBLY 1

230608 ELECTRIC LOCK SWITCH 1
230626 BRUSH 2
230627 MOTOR DG-232 1
230628 COPOCEN PCB ASSEMBLY 1
230629 CODICEN PCB ASSEMBLY 1
230644 MICROPLATE BASKET ASSY (2 EACH) 1

INCUBATOR DG-230

CODE DESCRIPTION RECOMMENDED (for 5 units)

230827 THERMOSTAT L50 1

230856 MAIN PCB DGST-230 1
SPARE PART LIST

DIANA PROCESSOR DG-51

CODE DESCRIPTION

213726 METALLIC MICROTITER ADAPTOR

230001 AC SOCKET
230002 TUBE CONNECTION SCK PK4-KV
230003 O-RING 14X2
230004 \T\ JOINT
230006 JACK MALE 6,35
230007 JACK FEMALE
230008 O-RING 10x1x12
230009 BALL BEARING Z 3x7x2 683ZZ
230010 CHAIN ELEMENT IGUS 10x305.30.018.0002
230011 CHAIN TERMINAL SET IGUS SERIE: 5 050.30.12
230012 SYRINGE 2.5 cc
230013 CAVRO DIGITAL PUMP
230014 LINEAR GUIDE LWL 12C2 R575H
230015 LINEAR GUIDE LWL 12C1 5350H
230016 RACOR FESTO LCK-1/8-PK4-KV
230017 BALL BEARING XY 8x19x6
230018 SMALL XY MOTOR TIMMING BELT M6 T2,5-180
230019 X TIMMING BELT M6 T5-1380
230020 Y TIMMING BELT M6 T5-920
230021 DRIVER MOTOR L6203
230022 Z GEAR WHEEL
230023 XY GEAR WHEEL
230024 PCB POWER SUPPLY
230025 Z TIMMING BELT M6 T2,5-145
230026 DAMPER MONROE
230027 LID SPRINGS 16x25
230028 HCTL 1100 SERVOCONTROLLER
230029 Z WAGON
230030 XY REDUCTION GEAR WHEEL
230031 XY UNGEARED WHEEL
230032 Y END
230033 CARD LIFTER
230034 CIRCLIP
230035 ERLE CLIP-LOCK
230036 NEEDLE WARNING LABEL
230037 LEVEL SWIM. DETECTOR GENTECH REF: VS-2-03/5
230038 BOTTLE CAP (3 HOLES)
230039 RACOR TCK-PK4-KV
230040 FITTING GRIPER 2310 1/16 TEFLON (SCHARLAU)
230042 FITTING 1/4-28H TUBE 1/16 SCHARLAU 2110
230043 SYRINGE 3 PORT VALVE REF: 723779
230044 MICRO FILTER EAFM2000-F02-X64
230045 TUBE REDUCTION ADAPTOR REF: 1823386050
230046 TUBE CONNECTION WHITE FEMALE (1 WAY)
230047 TUBE CONNECTION BLACK MALE PANEL MOUNTING
230048 TUBE CONNECTION YELLOW MALE
230049 TUBE CONNECTION WHITE MALE
230050 TUBE CONNECTION WHITE FEMALE PANEL MOUNTING
230051 TUBE CONNECTION BLACK FEMALE
230052 TUBE CONNECTION WHITE MALE PANEL MOUNTING
230053 TUBE CONNECTION YELLOW FEMALE
230054 TUBE CONNECTION YELLOW FEMALE PANEL MOUNTING
230055 TUBE CONNECTION YELLOW MALE PANEL MOUNTING
230056 TUBE CONNECTION WHITE FEMALE PANEL MOUNTING (1 WAY)
230057 TUBE CONNECTION BLACK FEMALE PANEL MOUNTING
230058 TUBE CONNECTION BLACK MALE
230059 O-RING 10x1,5
230060 BLOCKS SCREW
230062 FILTER REF: 630611
230064 ADAPTOR FOR LEVEL DETECTOR
230067 INDUVIL CONNECTOR 005595500 FEMALE
230068 INDUVIL CONNECTOR 510503526 MALE
230069 INDUVIL CONNECTOR 005575500 FEMALE
230070 INDUVIL CONNECTOR 506503526 MALE
230071 TOOL PRESSURE ADJUSTMENT
230072 PUMP ASSY
230073 Z COVER (WHITE)
230075 USER´S MANUAL (CURRENT VERSION)
230076 TECHNICAL MANUAL
230077 PACKING ASSY (FOAM AND WOOD ITEMS)
230078 LEVEL DETECTOR BOX ASSY
230079 EMERGENCY SWITCH ASSY
230080 SIRAI 3 PORT VALVE ASSY (EVC)
230081 SIRAI 2 PORT VALVE ASSY (EVA OR EVB)
230082 COMPLETE TUBING SET
230083 WASH STATION ASSY
230084 PRESSURE REGULATOR ASSY
230085 MOTOR Z ASSY
230086 XY MOTOR ASSY
230087 Z SCREW SHAFT ASSY
230088 SAMPLE NEEDLE (PROBE)
230089 LEVEL DETECTOR PCB ASSY
230090 VACUUM DETECTOR PCB ASSY
230091 ROBOT MICROCOMPUTER PROGRAMMED (1.06)
230092 RS232 MICROCOMPUTER PROGRAMMED (1.05)
230093 ROBOT PCB ASSY
230094 RS232 PCB ASSY
230095 TEMPERATURE CONTROL PCB ASSY
230096 LED´S PCB ASSY
230097 HEATING PCB ASSY
230098 CONEX. PCB ASSY (WITHOUT VALVES)
230099 RUBBER STOPPERS SET
230100 XY PCB ASSY
230101 WASH SOL. A BOTTLE CAP ASSY (PYREX)
230102 WASH SOL. B BOTTLE CAP ASSY (PYREX)
230103 WASTE BOTTLE CAP ASSY (PYREX)
230104 CARDS HOLD SPRING ASSY
230105 JOINT PTFE (3 HOLES) REF: 708/42 BOT PYREX 2L.
230106 CELLS HOLDER ASSY DG-51
230107 COAXIAL CABLE LEVEL DETECTOR (2 METERS)
230108 PRESSURE TRANSDUCER CRITIMED ASSY
230110 METACRILATE COVER (COMPLETE) (s/n: 84-933 and lower)
230111 DG-51 FLUIDICS UPGRADE (PUMP´S)
230112 DG-51 PC UPGRADE (SOFT WINDOWS)
230113 OVER VOLTAGE PROTECTION UPGRADE DG-51
230114 REAGENT SEAL 2,5 ML (CAVRO SYRINGE) DG-51
230115 O-RING REAG. SEAL 2,5 ML (CAVRO SYRINGE) DG-51
230116 BELT TMG,65T 081PT 1/4 4WKEVLAR (VALVE CAVRO)
230117 TUBE CONNECTION BLACK FEMALE PANEL MOUNTING
230118 TUBE CONNECTION BLACK MALE
230119 TUBE CONNECTION BLACK FEMALE
230120 TUBE CONNECTION BLACK MALE PANEL MOUNTING
230121 PUMP MEMBRANE (EAD) DG-51
230122 PUMP VALVE (EAD) DG-51
230124 NTC PROBE FOR TEMPERATURE CALIBRATION
230125 5VBAR PCB
230126 TEFLON TUBE 1,1x1,7 mm (5 m)
230127 SILICONE TUBE 3x1,5 mm (5 m)
230128 PVC TUBE 6x4 mm (5 m)
230129 PVC TUBE 3x1,5 mm (2 m)
230130 RACOR FESTO LCN-M5 PK-3
230131 REDUCING COUPLER 1/4 1/8 M-F
230132 SILENCER
230133 CLUTCH WASHER STAINLESS STEEL
230134 CLUTCH WASHER DELRIN
230136 TUBE CONNECTION 716
230137 FLOAT COMPLEMENT SHORT
230138 TUBE CONNECTION BIS 2x12 3,96 VALVE CAVRO
230139 TUBE CONNECTION DELRIN CAP
230140 O-RING B2,6xC1,70
230141 POLYETHYLENE WASHER 1/4
230142 POLYETHYLENE WASHER 1/8
230143 RACOR ADAPTER VALVE CAVRO
230144 O-RING 3x1
230145 PUMP ASF7012V-12v (NEW PUMPS MODULE)
230146 FILTER NORGREEN F07-200 M3
230147 STAINLESS STEEL SCREW FOR FILTER
230148 SILENTBLOCK M6 FOR PUMPS (NEW PUMPS)
230149 AC SOCKET SCHARFFNER (NEW)
230150 SILICONE WASHER FOR CAP NALGENE
230151 PLL SYSNETIC NE 565 N
230152 O-RING 6x1,5
230153 WASH SOL. A PLASTIC BOTTLE CAP ASSY
230154 WASH SOL. B PLASTIC BOTTLE CAP ASSY
230155 WASTE PLASTIC BOTTLE CAP ASSY
230156 Z COVER (PINK)
230159 BOTTLE 2L. PYREX (WASH SOL. A)
230160 BOTTLE 2L. PYREX (WASH SOL. B)
230161 BOTTLE 2L. PYREX (WASTE)
230162 PLASTIC BOTTLE 4L. (WASH SOL. A)
230163 PLASTIC BOTTLE 4L. (WASH SOL. B)
230164 PLASTIC BOTTLE 4L. (WASTE)
230166 PUMP HEAD MOD. MR (OLD)
230169 CRITIMED CONNECTOR
230172 KIT FOR TEFLON TUBE UPGRADE
230173 CICLOHEXANONA VIAL
230175 Z MOTOR HOLDER
230178 FLAT CABLE ENCODER ASSEMBLY
230180 FILTER CUP EAFM-2000
230182 BEARING AXLE (X)
230183 JOINT MR PUMP (OLD)
230184 ASINCR. RS232 BOARD
230185 TUBE ADAPTOR DG-32 / DG-51 (10 units)
230186 METACRILATE COVER (COMPLETE) (s/n: 84-934 and higher)
230187 HEATING BLOCK (24 CARDS) ASSEMBLY
230188 LID SWITCH (SAFETY BARRIER)
230189 PCB / XL3000 (CAVRO DILUTOR)
230190 PCB RS232 (CAVRO DILUTOR)
230191 MOTOR PLUNGER (CAVRO DILUTOR)
230192 MOTOR VALVE (CAVRO DILUTOR)
230193 DRIVER MP4201 (CAVRO DILUTOR)
230194 CELLS HOLDER ASSY DG-51 (DIAGAST)
230196 FOIL WASH / WASTE (NUMBERS 4,5,6,7)
230197 QUATECH COM PORT BOARD (MOD: DSC-100)
230198 NEW 2 PORT VALVE ASSY (EVA)
230199 BARCODE READER PANASONIC
230200 POWER SUPPLY 24V
230201 CONVERTER PCB DG-51
230202 Z WAGON STOPPER
230203 Z WAGON GUIDE
230204 FUSE SCHURTER MSF 3,15A
230205 FUSE SCHURTER MSF 2,5A
231049 O-RING 10x1,5
231068 O-RING 9x1.5x12
231978 CD ROM UPDATE SOFT. DIANA SYSTEM (Dianagel)
231985 CD ROM UPDATE SOFT. DIANA SYSTEM (DiaMed)
231986 CD ROM UPDATE SOFT. DIANA SYSTEM (Diagast)
236153 LUBRICATION KIT (CAVRO)
240034 L4902A VOLTAGE REGULATOR
240270 POLYURETHANE TUBING 3x4 (5 m)

DIANA READER DG-54

CODE DESCRIPTION

230001 AC SOCKET
230501 POWER CORD
230826 SPRING
231015 LINEAL SUIL 160 mm.
231301 GREEN LED´S
231302 CAMERA HOLDER PCB
231303 SPRING HOLDER PCB
231304 MICROPLATE DIFFUSOR
231305 CARDS HOLDER GUIDE
231306 MICROPLATE FIXING PLUNGER
231307 CARDS DIFFUSOR
231308 MICROPLATE BARCODE MIRROR (SMALL)
231309 MICROPLATE MIRROR (MED.)
231310 MICROPLATE MIRROR (BIG)
231311 GLASS DG-54
231312 CAMERA WATEC
231313 MATROX BOARD
231314 OPTICS 12 mm 1,4 DG-54
231315 TOP PANEL DIANA READER DG-54
231316 CLIP FOR MIRROR
231317 THERMAL CUT-OUT
231318 FUSE 1,6A
231319 HALL EFFECT DETECTOR
231320 POWER SUPPLY DG-54
231321 RCA CONNECTOR (RIGHT ANGLE)
231322 PACKING BOX (WOOD)
231323 PACKING FOAM
231325 CONTROL PCB ASSEMBLY
231326 ILUMTAR PCB ASSEMBLY
231327 ILCODPLA PCB ASSEMBLY
231328 ILCODTAR PCB ASSEMBLY
231329 CARDS SENSOR PCB ASSEMBLY
231330 MICROPLATE SENSOR PCB ASSEMBLY
231331 MICROPLATE GUIDE HOLDER
231332 CARDS HOLDER
231333 DELRIN PIECE WITH MAGNET
231334 CAMERA ASSEMBLY
231335 COVER DIANA READER D+G (PINK)
231336 COVER DIANA READER DIAMED (WHITE)
231337 PACKING ASSEMBLY (FOAM AND WOOD ITEMS)
231340 USER´S MANUAL DG-54
231341 TECHNICAL MANUAL DG-54
231342 KIT BARCODE READER FOR DIANA READER ALONE
231343 CABLE DG-54/PC
231344 ELECTROLUMINISCENT LAMP KIT DG-54
231345 WIRING SET DIANA READER DG-54
231346 MATROX METEOR 2 MULTI-CHANNEL PCB
231347 COMMUNICATION CABLE PC/READER (MET.2 MC)
240024 FOOT RUBBER

CENTRFUGE DG-232

CODE DESCRIPTION

230501 POWER CORD

230506 LOCK LID
230510 TUBE FOR TORSION BAR
230514 CONE HEMODG-25
230515 ALLEN KEY
230528 VENT COVER
230547 IMBALANCE SENSOR HOLDER DG-28
230548 IMBALANCE SENSOR DG-28
230551 HOUSING DG-28, 212, 215
230552 HOUSING COVER DG-28/212/215
230553 HINGE DG-28/212/215
230654 LID TORSION BARS (left and right)
230587 OPTOTACHOMETER PCB ASSEMBLY
230600 ROTOR DGST
230601 SWITCH
230602 ROCKER SEP.
230603 LEFT ROCKER
230604 RIGHT ROCKER
230605 LATERAL BASKET
230606 ROCKER MICROPLATE HOLDER
230607 INOX. PLATE (MICROPLATE HOLDER)
230608 ELECTRIC LOCK SWITCH
230612 OPTO-DISK
230622 AC SOCKET
230623 BASIS DG-232
230624 MOTOR HOLDER DG-232
230625 MOTOR COVER DG-232
230626 BRUSH
230627 MOTOR DG-232
230628 COPOCEN PCB ASSEMBLY
230629 CODICEN PCB ASSEMBLY
230630 CONLCD PCB ASSEMBLY
230631 MANUAL CENTRIFUGE DG-232
230633 KIT MICROPLATE DG-232 DIANAFUGE
230634 FOOT RUBBER CENTRIFUGE
230635 SILENTBLOCK DG-28
230636 FRONT PANEL DIANAFUGE
230637 ELECTRIC LOCK SWITCH (110v)
230638 MOTOR 110v DG-232
230639 COPOCEN PCB ASSEMBLY (110v)
230640 FRONT PANEL DIANAFUGE GEL
230641 TECHNICAL MANUAL DG-232
230642 RUBBER SEAL FOR CASING
230643 BASKET COUNTERWEIGHT KIT DG-232
230644 MICROPLATE BASKET ASSY (2 EACH)
230645 EPROM DG-232 (Current version)
230646 SMALL PLATE SPACER FOR BASKETS ASSY
230647 2 BALANCED BASKETS ASSY
230648 DISPLAY (TOOL)
230836 POWER CORD U.S.A.

INCUBATOR DG-230

CODE DESCRIPTION

230123 THERMAL SILICONE

230501 POWER CORD
230503 GREEN KNOB
230801 HOUSING INCUBATOR
230805 SWITCH JWS21RKK
230808 NTC 2K2 0,25W
230811 I.C. CA-3059
230813 GREEN LED´S
230814 RED LED´S
230816 TRANSFORMER 220V/12V/2.8VA
230824 ELEVATOR PLATE
230825 TIMER 60 MIN.
230826 SPRING
230827 THERMOSTAT L50
230828 COVER INCUBATOR
230832 FUSE 0,5A
230848 DELRIN GUIDE DG-26/DG-223
230849 TRIAC BT-137 8A 800V
230850 OPTOCOUPLER IC5 (TLP-521)
230852 PACKAGE DG-26 (FOAM)
230854 AC SOCKET W/FILTER
230855 HEATING BLOCK DGST-230
230856 MAIN PCB DGST-230
230860 PACKAGE (CARTON)
230863 INCUBATORS MANUAL
230870 BOTTOM METALLIC COVER
230872 FRONT PANEL DG-230
240024 FOOT RUBBER
 2.7. INSTALLATION GUIDELINES

Diana Processor:
1. Packing and unpacking
2. Filling solution bottles
3. Computer connection
4. Software installation
5. Software configuration
5.1. Long menu / Short menu
5.1.1. Traduct.ini
5.2. Language
5.3. Tests
5.3.1. Enable
5.3.2. Configure
5.4. Templates
5.5. Identification options
5.6. Passwords
6. Adjust mechanical reference
7. Check Diana Processor
7.1. Communications
7.1.1. Port configuration
7.2. Cyclic test
8. Run a batch
9. External Barcode reader

Diana Reader (short menu):

1. Packing and unpacking
2. Matrox Meteor II MC installation
3. Software installation (Diana R)
4. Serial number / Twin.ini
5. Adjust the cameras
6. Create reference image
7. Check Diana Reader
 2.8. TROUBLESHOOTING
DIANA PROCESSOR
PROBLEM
PCB LEVEL DETECTOR (liquid level detection)
- Liquid level has not been detected (always or
sometimes) existing liquid in the tube.
The voltage (+9v) of the PCB Level Detection drops.
PCB RS232
Communication error between the PC and the
Processor.
PCB ROBOT
It appears on the screen the following message:
“ Current limit in the Motor .... “
The Robot arm (XWZ) do not initialise.
Some Motor moves at max. speed until it reaches the - Check the encoder of this motor and its flat cable.
end, then it stops.
PCB TEMPERATURE CONTROL
Some of the heating blocks does not heat.
CHECKINGS / POSSIBLE SOLUTIONS
- The coax. cable that goes from the PCB Level Det.
To the needle can be wrong. Replace it by a new
one.
- Verify that the tube configuration is the correct
(Program Maintenance menu).
- The flat cable that goes from the PCB Level Det. to
the PCB Robot can be wrong. Replace it by a new
one.
- Verify that the PCB Robot has the right
Microprocessor (Robot - Version: 1.06)
- Verify that U1 is 7809CV (OK). If U1 is 78S09
probably it will not work. Bear it in mind if you need to
replace this component.
- Verify the correct placement of J1 and J2 of PCB
RS232 (see PCB RS232 section).
- Reboot the PC and turn off and on the Processor
Diana DG-51.
- Verify that the value of the Capacitor C28 of the
PCB RS232 is 10 µF 50v Electrolytic.
- Integrated Circuits U7, U8 or U9 (ULN 2803) burns
up (due to a short-circuit) and makes the wrong
function of the PC Board and a communication error.
- Verify that the Wash Station is assembled and
adjusted correctly (see Maintenance section).
- Verify that the belts are well tighten
- Verify the PCB Robot adjustment of the Motor’s
current limit (see Maintenance section).
- Verify that it has been done the adjustment of the
Mechanical Reference Position.
- Check that the Motors Z, W and X (in this order)
makes the “Home” normally.
- In the case of some Motor fails check the connections
between PCB Robot, Motor and Encoder (small flat
cable).
- Check the Driver (L-6203), it can be short-circuited.
Replace the Driver L-6203. In this case replace also
the IC servo controller HCTL 1100 associated.
- Check the motor, it can have a short-circuit between
one of the terminals and GND.
- Verify the state of the fuses F1 (4Amp.) and F2 (2
Amp.) of the PCB Temperature Control.
- Verify the temperature adjustment of the PCB
Temperature Control.
PCB CLOT DETECTOR
Frequent Clot error messages not existing a real clot. - Verify the correct priming of the sample fluidic
FLUIDICS
The serum aspiration is not correct.
High concentrations of Hematies (specially in
crosmatch and autocontrol tests)
During priming or final washing it drops liquid from
the wash station.
Liquid dropping persist during all the priming or final
washing.
Syringe do not prime correctly aspirating air.
It appears “Bottles level error” but the waste bottle is
empty and the wash solution bottles are full.
The needle is not washed externally and it creates
contamination’s.
MECHANICS
Some motor has lost steps.
The needle end crashed in the bottom of the tube
giving the error “Current limit in the Motor Z”.
During pipeting, the needle drags or move up the
cards.
circuitry.
- Verify that it does not exist bubbles inside of the
Critimed pressure sensor. In this case try to remove
them doing a correct priming.
- Check that the needle or the teflon tube are not
pinched or obstructed.
- Level has not been detected (see table of liquid
level detection).
- Verify that the tube configuration is the correct
(Program Maintenance menu).
- Verify that the size of the teflon tube is 1,1 x 1,7
mm. (see Field Service Bulletin DG-51 #12).
- If it drops liquid only at the beginning of the priming
it is normal because the waste bottle is empty and
the takes some time to reach the right vacuum.
- Verify that Waste bottle is completely closed and it
do not looses vacuum.
- Tubes of the waste circuitry (vacuum) are pinched,
cut or disconnected.
- Verify that EVB is not open continously.
- Tubes of the wash solution (A,B) are pinched, cut or
disconnected.
- Check the valve of the CAVRO Digital Pump
(dilutor). It can be wrong.
- Check the piston seal of the plunger.
- Check the level sensors of the bottles. Some of
them can be wrong.
- Verify that the float of the level sensors is
assembled correctly (arrow to up in the waste sensor
and arrow to down in the wash solution sensors).
- Verify that the circuit is closed and open when the
float is moved manually.
- Verify that Solution B reaches to wash station. If
not, check the silicon tube (nr. 79) in order to see if it
is pinched or is has a clot along the tube.
- Check EVA. It can be wrong.
- Check the Air filter of the pump’s unit. It can be
broken.
- Check pressure output of the Pressure regulator. It
must be 200 mbar (+ 10%).
- Verify that its gear it is well tighten to the motor axis.
- Verify that the belts are correctly tighten.
- Verify that the tube configuration is the correct
(Program Maintenance menu).
- Check there is nothing in the Z axis avoiding to
make the correct “Home”. To see if the “Home” is
correct, the needle must remains like the picture of
the page C-25 of the technical manual.
- Change the bad springs under the blocks.
It appears the error “Argument Error”.
Frequent message of “Current limit in the Motor Z”.
SOFTWARE
The Bar Code reader can not read.
“WROBOT*.EXE ERROR“
Communication Error.
CAVRO DIGITAL PUMP (Dilutor)
The Syringe loses liquid.
It appears the error “SYRINGE OVERLOAD” or
“SYRINGE FATAL ERROR”
Cavro dilutor does not initialise.
It appears “Communication error” when the syringe is - Check the wiring between the dilutor and the PCB
working
- Verify that it has been done the adjustment of the
Mechanical Reference Position.
- Verify that it exist the rubber end fo the X and Y
axis.
- Check the arm must be well tighten.
- Check the belt of the Z axis. It should not be tighten
too much. If this happens the Z motor works forced.
- Select correctly the “Code Bar option” in the
“Maintenance Program” menu.
- Reboot the whole system (Processor + PC).
- If Software is working under Windows 95, the
Software version must be X.24 or higher.
- In the case of a software error has appeared before,
it is necessary to reboot completely the PC and the
Processor to avoid a “Wrobot*.exe error”.
- Verify the configuration of the COM PORT in the
“Maintenance Program” menu.
- Check the syringe’s valve. It may be damaged.
- Check and replace the piston seal and the O-ring of
the plunger.
- Check and replace the complete syringe (2,5 ml.).
- Check the belt of the Cavro dilutor. It may be
damaged. Test it pressing the belt with your fingers
(when it is assembled) not only visually.
- Verify that the gear of the plunger screw shaft (not
the motor) is well tighten. If it is not tighten it can
gives these kind of errors, because the motor loses
steps.
- Check the internal fuse of the Cavro dilutor.
RS232.
- Check the PCB RS232.
- Check the syringe functions (Technical Service
Software) and the initialising of the syringe.

DIANA READER
PROBLEM CHECKINGS / POSSIBLE SOLUTIONS
Matrox IP8 board not detected. No connection to the - Check that IP8 drivers are installed correctly.
Diana Reader. - Check that Twin.ini is installed.
- Check that Autoexec.bat, config.sys and system.ini
are correctly configured
Card or Microplate not detected. - Verify position and functioning of the Hall sensor.
- Check cabling.
Microplate led’s don’t switch on. - Check thermal fuse on the PCB.
- Check cabling and power supply.
Barcode not found. - Adjust barcode height.
- Card not correctly placed.
Card wrong placed error. - Adjust camera until crosses on screen are well
placed.
Pictures have low grayscale. - Check that the screen is configured, at least with
256 colours.
- Check Matrox IP8 board
CENTRIFUGE
PROBLEM CHECKINGS / POSSIBLE SOLUTIONS
The centrifuge does not detect movement although it Check the encoder
works
No turning - Check the motor
- Check the power supply
Unable to open the lock - Damaged lock
- Damaged PCB
- Check power supply
 2.9. SOME WORDS ABOUT SAFETY

Any work (developed in laboratories or hospitals) implying handling of biological samples

and/or patients may lead to potential hazard if Good Laboratory Practices (GLP) are not
followed.

This possible hazard may be extended to technical service workers, who are in contact
with equipment in laboratories and hospitals.

The probability of suffering any mishap is very low if proper protecting measures are
adopted.

There is much literature regarding GLP’s, laboratory safety, and similar. We have found
specially interesting:

NCCLS. Protection of Laboratory Workers from Instruments Biohazards and

Infectious Disease Transmitted by Blood, Body Fluids, and Tissue;
Approved Guideline. NCCLS document M29-A 1997. 90 pag.

We strongly recommend its reading. Please consult your organisation about potential
hazards and how to avoid any danger.
 2.10. TECHNICAL SUPPORT CONDITIONS

DIAGNOSTIC GRIFOLS, S.A.

Conditions for Technical Service and Instruments Warranty Claims

Rev. 6 19.06.2001

DIAGNOSTIC GRIFOLS S.A. sells its products primarily to companies who in turn market them in the
territories under their scope. These companies, hereinafter referred to as Distributors, may be members of
Grupo Grifols, Distributors, OEM clients etc.

This document outlines the conditions and relationship between the D+G Technical Service Department
and the Distributors.

1. Distributors are required to maintain a Technical Service Dept. as per their needs, including:

- Assistance to end user in installation of the product

- Preventive maintenance
- Corrective maintenance
- Retrofitting and upgrading

Distributor’s Technical Service Dept. must obtain all necessary training and means to comply with
the above requirements

2. Diagnostic Grifols, S.A. undertakes to provide technical assistance to the Distributor’s Technical
Service Dept., which in turn is responsible to give assistance directly to the end user.

3. D+G Technical Service Dept. which provides support to the Distributor's Technical Service Dept. is
located at the following address:

DIAGNOSTIC GRIFOLS S.A.

Technical Service
Passeig Fluvial, 24
08150 Parets del Vallès
Barcelona. SPAIN
Tel.: +34-93-571.04.00
Fax: +34-93-571.02.86
e-mail: techsupport.diagnostic@grifols.com

For commercial operations, the D+G Customer Service Dept. may be contacted at the following
address:

DIAGNOSTIC GRIFOLS S.A.

Customer Service
Passeig Fluvial, 24
08150 Parets del Vallès
Barcelona. SPAIN
Tel.: +34-93-571.04.00
Fax: +34-93-573.11.32
e-mail: diagnostic@grifols.com
4. D+G undertakes to ship all material in optimum conditions to avoid damage during shipment.
Nevertheless, Distributor shall examine all packages at the time of reception and immediately notify
shipper of any suspected damage. Distributor shall also examine the merchandise as soon as possible
and Distributor shall pursue any claims for damage with Shipper. D+G is not responsible for any
damages incurred during shipment or for incorrect storage of the product.

5. Claims to D+G for replacements shall be made through the Customer Service Dept. Any replacement
requested under the terms of the warranty (see paragraphs 6 and 24) must be authorized by the D+G
Technical Service Dept., which will also state if said claim is valid.

6. Any material or equipment under warranty and returned by Distributor to D+G for repair or replacement
must be identified by an authorization number (either RAN, “Return Authorization Number”, or RUGN,
“Return Under Guarantee Number”) issued by the D+G Technical Service Dept. In addition, the item
returned must include a description of the defect, its origin and any other relevant information. The items
should be sent in both ways (from D+G to Distributor and from Distributor to DG) EXW (ExWorks).

7. Distributor undertakes as a minimum to perform all obligatory preventive maintenance and service
indicated in the documentation delivered with the equipment; this includes any subsequent retrofitting
recommended by D+G as well as corrective maintenance on equipment in use.

8. Distributor shall acquire and maintain a stock of replacement parts for the amount, models and
geographic distribution of the equipment, which it services, as outlined by D+G Technical Service Dept.

9. D+G undertakes to provide Distributor's Technical Services Dept. with consultation, training,
information and technical support, and to provide replacement parts, and shall guarantee its products.

10. Training is provided through regularly scheduled courses, generally at D+G installations.

11. D+G shall provide Distributor's Technical Service Dept. with technical manuals and other documents
necessary to provide support and service to end-users.

12. D+G will periodically provide Distributor with updated replacement parts prices. Distributor's
Technical Service Dept. must contact the D+G Technical Service Dept. in case any clarification is
needed or if replacements not included in the price list are required.

13. D+G hereby guarantees to Distributor that its instrumentation products are free of manufacturing
defects and grants a 15 moth warranty, beginning with the date of the delivery note to the Distributor,
which covers only materials, and not labour.

14. This document sets forth the general conditions of the warranty. Some specific conditions may be
included by D+G in the documentation delivered with the product, specifically those relative to any
materials, which may not be included under the warranty. D+G will not provide an individual certificate of
warranty with each product.

15. These conditions are established exclusively between D+G and the Distributor. The warranty given to
the end users is the responsibility of the Distributor.

16. If a product is found defective within the warranty period, D+G Distributor's Technical Service Dept.
shall repair the item, replace any defective parts with replacement parts provided by D+G, or in case
where this is not possible, Distributor may request that the product under warranty be shipped to D+G
for repair or replacement, as the case may be.

17. The warranty is valid only if the date and delivery note number provided by D+G to Distributor are
included in the request.

18. The warranty shall not be valid if the product has been handled or used incorrectly. Instructions for use
of product must strictly adhered to.
19. Distributor’s Technical Service Dept must obtain written consent from D+G of any modification to
ensure the product complies with safety or technical standards, in countries not originally, taken into
consideration during design and production of the product. If said written consent is not previously
obtained, then the warranty is not valid.

20. The warranty shall not be valid if the serial number of the product has been changed in any way, is
erased or is illegible.

21. The warranty does not cover the following:

a) Routine maintenance and repair or substitution of parts due to normal use and wear and tear;
b) Aesthetic damages caused by use or wear and tear during the warranty period;
c) Adaptation or manipulation to change the effectiveness of the product, altering its characteristics
from those described in its instructions for use;
d) Improvements to the product or addition of new characteristics;
e) Damages incurred during incorrect use, including use of product for any purpose other than the
purpose it was designed; or failure to comply with the instructions provided by D+G for
maintenance, installation or use of the product which does not meet technical or safety standards
of the country in question;
f) Repairs made by non-authorized personnel or services;
g) Accident, lightning, water, fire, inadequate ventilation or any other cause out of D+G's control;
h) Defects in the system into which the product is incorporated.

22. Any request for materials made under this warranty must be made on a D+G Customer Service
Request Form, indicating that the item is under warranty and include the following information:

- Distributor data
- Distributor name
- Material requested under warranty
- Product name and serial number
- Description of the problem
- Date and delivery note number provided by D+G to Distributor

The D+G Technical Service Dept. will then notify the Distributor of the following:

a) Material claims which are accepted under warranty

b) Material claims rejected, with the reason for the rejection
c) List of materials corresponding to paragraph a) which should be returned to D+G under the
RUGN

D+G will then ship the materials to Distributor, and bill for any materials shipped under paragraph b).

23. Distributor will ship the materials requested in paragraph c) to the D+G Technical Service Dept. within
45 days, including the RUGN.

24. D+G reserves the right to bill for any materials which upon examination it may consider are not covered
under the warranty, as well as any requested that was not shipped within the period established in the
above paragraph.

Any repairs made by D+G shall have a warranty of five months under the same conditions.