Sharjeel Sohail 
 
House # 4-5 New Canal Park Taj Bagh, Lahore 
Mobile:​ 0304-4859052 ​DOB: ​3/4/1997 ​Email:​ ​sharjeelsohail85@gmail.com 
 
 
Personal Profile 
 
A young professional, confident and highly organized customer support representative. Web 
development and customer support is one of my many skills. An entrepreneur with a high 
proficiency using computers and a passion for helping others and creating support 
experiences. Innovation drives me forward. 

Professional Skills 
 

● Great understanding of both riders and driver-partner. Passion for community services 
and helping others. 
● Skilled at managing multiple issues at once and great in multitasking and working under 
pressure. 
● Worked and mastered multiple systems in Uber (knowledge base and bliss) 
● A brilliant communicator and experienced customer support executive with a very good 
CSAT record. 
● Extraordinary problem solver with an ability to solve complex problems under difficult 
situations. 
● Interest in working with difference languages of computer (html, css, javascript, php, 
sql, nodejs, reactjs, laravel, codeigniter) 
● Fluency in English, Urdu and Punjabi. 

Experience and responsibilities 

 

Uber 

● Worked as a customer support representative for Sub Sahara Africa (SSA) riders for 1 
year 
● Worked as a customer support representative for Pakistan Riders for 10 months 
● Working in LatAm black hole cleanup global project as a CSR. 
● Resolve product or service problems by clarifying the customer's complaint; 
determining the cause of the problem; selecting and explaining the best solution to 
solve the problem; expediting correction or adjustment; following up to ensure 
resolution 
 

● Maintain financial accounts by processing customer adjustments 

● Provide accurate, valid and complete information by using the right methods/tools 
according to the policy 
● Follow communication procedures, guidelines and policies 

Softech 

● Develop new user-facing features 

● Build reusable code and libraries for future use 
● Ensure the technical feasibility of UI/UX designs 
● Optimization of applications for maximum speed and scalability 

Education 
 

SSC (2013) 

Lahore Cantt Public High School 

ICS (2015) 

Govt. Islamia College Civil Lines 

BSCS 

University of South Asia 

Hobbies 
 

● Exploring new technologies evolving around the world 

● Gaming 
● Traveling, hiking, trekking 
● Surfing internet