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كراسة طلب عروض مشروع تأمين االتاحة العالية ( )High Availabilityلمركز معلومات --------------- Page 1 of 41
والتركيــــب والتشـيـــف والفوي والتدريب ونقف المعرفة مع ضةما عةدم توقة البوابة اإللكتر نية الخةدمات
المقدم ما خاللها أثناء التركيب التشغيل للبيئ الجديدة ،وتشتمف المرحلة الثانية على الضـمان وخـدمات الـدعم
الفني والصيانة.
التصميم
التخطي للمشروع o
مرا عة المتطلبات والمواةفات الواردة في وثيقة طلب العروض في االقسام رقم أربعـة وخمسـة وسـتة o
التي أعدتها ------------والتوقق منها.
اعداد ووضع التصاميم التفصيلية النها ية للمشروع o
اعداد داول الكميات النها ية للمشروع o
البناء
oشــراو وتوريــد وتركيــب وتشـــيف ميــع األ هــزة والبــرام للبيئ ة الجديةةدة التةةق تاقةةح ااتا ة الةالي ة
تشمل:
موقع مركز البيانات (أنظمة الكهرباو والتكييف والوريق واألمن والمراقبة)
شبكة البيانات وأمن وحماية المعلومات
أ هزة الخوادم والوسا التخزينية
نظام النسخ االحتياطي
نظام المراقبة والتوكم
oنقــف وتشـــيف ميــع االنظمــة والبرمايــات والبيانــات مــن البيئــة الواليــة الــى البيئــة الاديــدة ذات االتاحــة
العالية.
oإ راو ميع االختبارات الالزمة لأل هزة والبرام .
oتقديم ماموعة كاملة لوثا ق المشروع.
التسليم
oبعــد مرحلــة التنفيــذ ،ياــب علــى المــورد ضــمان انتقــال المعــارف والمهــارات الالزمــة وتنفيــذ الــدورات
التدريبية ل ----------------أو أي طرف آخر تودده .------------------
كراسة طلب عروض مشروع تأمين االتاحة العالية ( )High Availabilityلمركز معلومات --------------- Page 2 of 41
ثانيا ا :مدة التنفيذ:
سيتم تنفيذ هذا المشروع على مرحلتين ،حي أن المرحلة االولـى تشـتمف علـى التخطـي واعـداد التصـاميم النها يـة
والتوريــــد والتركيــــب والتشـيــــف والفوـي والتـدريب ونقـف المعرفـة والتسـليم ،وتوتـوي المرحلـة الثانيـة علـى
الضمان والصيانة والدعم الفني.
مدة تنفيذ المر ل اا لى:
oالمدة الموددة لتنفيذ هذه المرحلة هي 24أسبوعا تبدأ من تاريخ التعميد وتوقيع العقد
مدة تنفيذ المر ل الثاني :
oالمدة الموددة لتنفيذ هذه المرحلة هي ثال سنوات الزامية تبدأ من تاريخ استالم المرحلة االولى.
oسنتان اختيارية.
وتوتوي هذه الوثيقة على المالحق التالية في البند الثامن منها (ةفوة - : )42
عنوا الملاح رقم
كراسة طلب عروض مشروع تأمين االتاحة العالية ( )High Availabilityلمركز معلومات --------------- Page 3 of 41
Table of Contents
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5.5 Hardware Requirements ......................................................................................................... 17
5.5.1 Hardware Generic Requirements ................................................................................... 17
5.5.2 Servers, Storage, and Backup Hardware Requirements ................................................. 17
5.5.3 Network & Security Hardware Requirements ............................................................... 18
5.5.4 Data Center Area Hardware Requirements .................................................................... 20
5.6 Implementation Requirements................................................................................................ 26
5.6.1 Project Management Requirements= ............................................................................ 27
5.6.2 Project Documentation Requirements............................................................................ 30
5.6.3 Project Organization Requirements ............................................................................... 30
5.6.4 Warranty Requirements ................................................................................................. 32
5.6.5 Quality Assurance and Acceptance Requirements......................................................... 33
6 Proposal Format ............................................................................................................................ 34
6.1 General Instructions................................................................................................................ 34
6.2 Proposal Preparation............................................................................................................... 34
6.3 Technical Proposal Instructions ............................................................................................. 35
6.3.1 Mandatory and Optional Requirements ......................................................................... 35
6.3.2 Required Sections .......................................................................................................... 36
6.4 Financial Proposal Instructions .............................................................................................. 39
7 Overview of appendices ................................................................................................................ 40
8 The Appendices ( )المالحق............................................................................................................... 41
List of Figures
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DISCLAIMER
THIS DOCUMENT IS A REQUEST FOR PROPOSAL (RFP), AND SHALL
NOT CONSTRUED IN WHOLE OR PART AS A DIRECT OR INDIRECT
ORDER. IT SHALL NOT CONSTRUED AS A REQUEST OR
AUTHORIZATION TO PERFORM WORK AT THE EXPENSE OF --------------.
THE INFORMATION IN THIS RFP IS INTENDED TO ENABLE THE
RECIPIENT TO FORMULATE A PROPOSAL IN RESPONSE TO THE
PROJECT REQUIREMENTS SET FORTH. ALTHOUGH THIS RFP
CONTAINS SUCH ENABLING INFORMATION, BIDDERS MUST MAKE
THEIR OWN INDEPENDENT ASSESSMENTS AND INVESTIGATIONS
REGARDING THIS RFP’S SUBJECT MATTER. THE ------------- DOES NOT
GUARANTEE THE ACCURACY, RELIABILITY, CORRECTNESS OR
COMPLETENESS OF THE INFORMATION IN THIS RFP. THE BIDDER
REMAINS RESPONSIBLE FOR IDENTIFYING ANY FURTHER
INFORMATION THAT IT REQUIRES TO PREPARE THE PROPOSAL. THIS
RFP SHALL CONSTITUTE PART OF THE CONTRACT THAT ---------------
WILL SIGN WITH THE SUCCESSFUL BIDDER.
1 Introduction
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1.1 Background
--------------- is planning to procure، install، configure، operate، and test equipment
including servers، networking & security and system software for its Data Center to
provide a high availability solution of IT Infrastructure for ---------------- Portal and
the services offered through the Portal.
This Request for Proposal (RFP) is prepared by ------------------, and the main goal of
this RFP is to provide Bidders with a description of the requirements and objectives to
be achieved by this project.
This Request for Proposal (RFP) issued for ---------------------. The Issuing Officer ----
----------------- requires all technical questions be submitted by e-mail to XYZ_RFP@-
----.gov.sa within two weeks of the RFP publish date. For all other issues related to
this RFP, the sole point of contact is -------------------- (via e-mail or see contact
information in invitation letter).
1.2 Purpose
This Request for Proposal (RFP) provides interested Bidders with the information
needed to prepare and submit their proposals that satisfy -----------------------
Infrastructure High Availability Enhancement Project’s requirements.
Information provided herein is solely intended to assist Bidders in the preparation of
their proposals. According to ----------------- and its partners' knowledge, the
information provided is accurate. However, ----------------------- and its partners do not
warrant such accuracy, and any variations subsequently determined shall not be
construed as a basis for invalidating this RFP. ------------------ Management reserves
the right to cancel this RFP at any time.
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This section details the project’s scope of work. For the project to be complete and
close, the Bidder must complete all items within the scope of work.
Description is the part of the requirement (regardless of the type) describing the
requirement in more detail. Therefore, bidders must comply with the requirement and
its description.
1.5 Definitions
Capitalized terms and all capitalized acronyms used in this document will have the
following meaning:
Term Definition
Bidder A Bidder officially responding to the Request for Proposal by
submitting a bid proposal
BoQ Bill of Quantity
The Solution The total set of deliverables within the scope of the Request for
Proposal that the Bidder must deliver, whether Information
Technology, documentation, intangible deliverables such as
knowledge transfer, or any other deliverable included in the scope
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HA High Availability
RFP Request for Proposal
Table 1- Definitions
2 Current Situation
This section provides general information about the existing solutions and services
within ---------------- that are relevant to the RFP scope of work. Bidders should
analyze the information within this section as an input to understand the current set up
at -------------- Data Center and need to propose new design in order to come up with
the best design that meets updated international best practices and capitalize on the use
of existing equipment.
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Put Server & Storage Physical Rack Layout here
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2.1.4 Current Networking & security
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3 Project Objectives
The main objectives of --------------------- Infrastructure High Availability
Enhancement Procurement and Implementation Project are to achieve the following:
Provide a high availability solution of IT Infrastructure for ----------------------
Portal application and the services offered through the Portal in the following
domains:
o Servers & Storage
o Backup system
o Network & Security
o Data Center Area
Provide Hardware & Software Monitoring Tools
Enhance the performance of the Portal application and the services offered through
the Portal
Build a reliable infrastructure which meets future requirements
Increase operational efficiencies
Enhance the network and secure infrastructure design
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4 Scope of Work
This section documents the project’s scope of work. It outlines what will be required
from interested Bidders to successfully implementing the project.
The Infrastructure High Availability Enhancement Procurement and Implementation
Project scope of work will include the following:
1) Migrate all existing environment Hardware, Software, applications, and data to new
high available environment
2) Build new development & test environments
In summary, the scope requires interested Bidders to deliver a turnkey solution for
procurement and implementation of --------------------------- High Availability
Enhancement Infrastructure. The Bidder is required to design, test and deploy the
Solution based on the following phased approach:
I. Phase 1: Design
Perform project management planning.
Review, verify and confirm the requirements included in this RFP document
Prepare the detailed final design document (high and Low level) for the required
solution components (Data Center, Servers, storage & backup system, Network &
Security Infrastructure) along with its final BoQ
Provide high availability for ---------------- portal and electronic services.
II. Phase 2: Build
Provide all necessary hardware and software procurement, delivery and
installation (configuration) for the Solution.
Implement and test all the Solution’s hardware and software components.
Migrate & operate the systems, software, and data from the existing environment
to the new high available environment.
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Develop and deliver a complete set of the Solution’s documentation; which
includes the installation and configuration settings, acceptance test procedure and
operations procedures.
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5 Infrastructure High Availability Enhancement Requirements
This section lists additional requirements to be included in The Bidder’s proposal.
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5.2.3 Data Center Area Technical Requirements
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Req 36.
Req 37.
Req 38.
Req 39.
Req 40.
Req 41.
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Req 51.
Req 52.
Req 53.
Req 54.
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5.5.3.2 DMZ Switch Requirements
Req 73. 4 One Gigabit Ethernet SFP ports
Req 74. 24
Req 75.
Req 76.
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Req 95. Wire-speed firewall performance for any size packets
Req 96.
Req 97.
5.5.4.1.3 Earthing:
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Req 114.
Req 115.
Req 116. All electrical equipment is to be earthen by connecting two earth tapes
from the frame of the equipment ring will be connect via several earth electrodes.
Req 117. The cable arm our will be earthen through the cable glands.
5.5.4.3.1 Purpose
Req 125. The Air conditioning system shall be deploy with the objective of
cooling the respective areas based on the application requirement.
Req 126.
Req 127.
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5.5.4.3.1 Features
5.5.4.3.1.1 Construction
Req 131. The Unit cabinets shall be manufacture from 0.9mm galvanized sheet
steel, Z2 G275N (BS2989) coated with epoxy baked powder paint to provide a
durable finish.
Req 132.
Req 133.
5.5.4.3.1.2 Evaporator
Req 134.
Req 135.
Req 136. Large surface area coil(s) should ideally positioned to optimize airflow
and heat transfer; they shall be manufactured from refrigeration quality copper
tubes with mechanically bonded aluminum fins. The factory test pressure shall be
not less than 40bar.
5.5.4.3.1.3 Condenser
Req 137.
Req 138.
Req 139. Shall be stainless steel high efficiency brazed plate heat exchanger(s)
shall allow optimum heat transfer between media and ensures low water/glycol
pressure drops.
5.5.4.3.1.4 Fan & Motor Assembly
Req 140.
Req 141.
Req 142. Units utilize a double inlet, forward curved, direct drive centrifugal fan
with integral shaft mounted motor, which statically and dynamically balanced for
quiet operation.
Req 143. Impellers and casings shall be galvanized for protection against
corrosion.
Req 144. The integral motor runs in sealed for life, lubricated bearings and
features automatic thermal overload protection.
Req 145. Fan speed, airflow and external static pressure should controlled by the
use of a voltage controller via the microprocessor display keypad, which maintains
optimum performance and offers easy on site adjustment.
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Req 146. Direct drive fan assemblies require minimal maintenance unlike the
traditional belt and pulley type in areas such as belt dust, slippage/realignment and
replacement
5.5.4.4.1 Purpose
Req 147. The Access Control System shall be deploy with the objective of
allowing entry and exit to and from the premises to authorized personnel only.
Req 148.
Req 149.
Req 150.
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Req 165.
Req 166.
Req 167.
5.5.4.4.2.5 Proximity/Smart card reader
Req 168. The proximity/Smart card reader shall mean the card-reading device,
connected to the door controller.
Req 169.
Req 170.
5.5.4.4.2.6 Proximity/Smart card
Req 171. The proximity/Smart card shall mean the access card that is capable of
being read without a direct contact by the proximity card reader.
Req 172.
Req 173.
Req 174.
5.5.4.4.2.7 Electro Magnetic Lock
Req 175. The Electro Magnetic Lock (EML) shall mean a locking mechanism
that works on the principle of electromagnetic attraction.
Req 176.
Req 177.
Req 178.
5.5.4.4.2.8 Cables
Req 179. The cables shall mean appropriate data cables required for connecting
the door controllers to the PC. It shall also mean appropriate data & power cables
to connect the card readers, locks to the door controllers.
Req 180.
Req 181.
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Req 186.
Req 187.
5.5.4.5.4 Monitor
Req 195. The monitor shall be suitable with the standards of the selected
cameras.
Req 196.
Req 197.
Req 198.
5.5.4.5.5 Keyboard
Req 199.
Req 200.
Req 201. .
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Req 204. The Water leak detection cable shall the sensor cable typically used to
detect water leaks in the sub floor and above false ceiling areas.
Req 205.
Req 206.
5.5.4.6.4 Sounder
Req 215. The sounder shall give audible alarm when any sensor operates.
Req 216.
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Req 219. The Bidder should develop the design (high level & low level) and
migration through technology vendor services.
Req 220. The Bidder should perform required knowledge transfer and handover
for the propose solution.
Req 221. The Bidder’s proposed knowledge transfer shouldn’t be less than one
week per component.
Req 222. The Bidder’s proposed knowledge transfer shouldn’t be less than 2
person per component and not necessarily at the same time.
Req 223. The Bidder’s proposed knowledge transfer should include all
Hardware (network, security, servers, storage, backup, data center).
Req 224. The Bidder should explain how they can be able to deliver the solution
successfully during the required (6) months period.
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3 week
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environment.
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Req 234. Describe what quality assurance processes, procedures, formal
reviews, etc. will be in place.
Req 235. Describe the proposed conflict resolution / escalation process between
the Bidder and ------------ to handle project or contractual disputes.
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Req 239. The Bidder should indicate the number of full time staff that will be
required.
------------ requires that a strong technical team include a fulltime senior project
manager assigned to manage the entire project, technical team and contract, including
the performance of subcontractor(s) personnel if any. The following are the
requirements for the senior project manager:
Req 240. The senior project manager must be available full-time throughout the
project implementation duration.
Req 241. The senior project manager must ‘not reassigned during the
implementation period without ------------ written consent.
Req 242. The project manager will function as the Bidder’s authorized point of
contact with ------------ and must be available to respond promptly and fully to all
project requirements.
Req 243. The senior project manager’s responsibilities will include, but are not
limited to, providing administrative, supervisory and technical direction to project
personnel, monitoring work performance for accuracy, timeliness, efficiency and
adherence to contract requirements, coordinating the resolution of contract
problems as well as implementing and enforcing problem escalation procedures.
Req 244. The senior project manager must be a bidder’s employee and must
authorized to make decisions on behalf of the Bidder and all subcontractors; if any.
Req 245. The senior project manager shall have a minimum of (8) years’
experience managing similar projects (both in nature and scale) involving IT
deployment in the government sector, and application integration operations for
accounts similar in scope and complexity to this project. Furthermore, he must
have demonstrated effective oral and written communication skills.
Req 246. The senior project manager should be available on-site upon request at
------------ facility in Jeddah.
Req 247. For the senior project manager, the Bidder must provide a reference for
his last two (2) projects including company name, address, phone number and
contact person.
In addition to the senior project manager, ----------- requires the assignment of a
strong technical support team to the project. The technical team’s members must
have demonstrated sound experience in implementing similar projects. -----------
will review and approve the Bidder’s selected personnel for project assignment. ---
------- reserves the right to interview and approve the technical team members. In
addition, -------------- has the right to require replacement of the Bidder’s personnel
if dissatisfied with their performance.
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Req 248. The Bidder should provide an organizational chart for the assigned
project team, resumes / CVs for all technical team members and a brief, one-half
page biography for each key employee assigned to the project. The information
provided shall include the following: name, classification, employment period with
the company, previous related experience (last three years), and reason for
assigning the individuals to the project and their responsibilities.
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Req 259. The Bidder must ensure the replacement components are available for
any failed component during the warranty period.
Req 260. The Bidder should guarantee availability of spare parts and technical
assistance for all components (or appropriate alternatives) to ensure the equipment
would run for at least five (5) years, without major changes, at the completion of
final acceptance. Six months advance notice is required for any discontinued
part(s) with a suggestion for alternatives.
Req 261. The Bidder should provide repair data and corresponding courses of
failure, which will kept in ------------ historical database system.
Req 262. The Bidder should define the maximum response time by which
engineers shall respond to a failure incident and the maximum time of resolving
the failure in their proposal
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6 Proposal Format
Each bidder’s proposal packages must contain the following information, as outlined in
table 5 below, to qualify for evaluation.
Technical Proposal Package Financial Proposal Package
Cover Letter Cover Letter
Technical Proposal Response Financial Proposal Response
Appendix C Appendix F
Appendix D Security Bond
Appendix E Saudi Ministry of Commerce registration
Appendix G certificate and any International
Curriculum Vitas identification/registration
Chamber of Commerce Certificate
Certificate from Department of Zakat
and Income Tax (DZIT) outlining Zakat
and income tax payments
Social Insurance Certificate (GOSI)
Saudization Certificate
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Req 272. The Bidders must confirm that their proposals will remain valid for 90
days after the submission date.
Req 273. The Technical proposal must be less than one hundred (100) A4 pages,
using 11 size Calibri or Arial font to be considered for evaluation
Req 274. The Technical Proposals must contain a completed “Requirements
Compliance Matrix” according to the format shown in Appendix C.
Req 275. The completed “Requirements Compliance Matrix” and other required
information must attached as appendices to the Technical Proposal as specified in
the table above.
Req 276. The Bidders can provide additional information as appendices, but it is
not guaranteed that these appendices will be considered for the purpose of
proposal's evaluation.
Req 277. No financial information should be included in the Technical Proposal.
Req 278. The Financial Proposal will have “Bill of Material & Pricing Tables”
according to the format specified in Appendix F; it should written in Arabic and
English with all the prices.
Req 279. The Financial information must be bound, sealed, identified as
“Financial Proposal”, and must be separate from the Technical Proposal.
Req 280. All copies of the Bidders’ proposal(s) must arrive at the Issuing Office
on or before the date and time specified in the RFP Terms and Conditions.
Req 281. The Bidders must acknowledge their attendance at the pre-contract
presentations when requested by ------------.
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6.3.2 Required Sections
The Technical Proposal should structure as follows:
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6.3.2.3 Section 3: Technical Solution Architecture
This section should present the Bidders’ technical architecture solution meeting all
functional and technical requirements outlined in this RFP.
The Bidders should present sound, complete, and competent technical architecture
solution in details. The Bidders are expected to address the following technical
architecture aspects:
Solution Architecture Overview
Physical model overview
Integration of Infrastructure and Security Architecture between ------- and the
Solution
Monitoring and management of Solution
Architecture scalability and performance
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development, virtualization architect and configuration and configuration
management.
6.3.3.2 Appendix D: Solution Bill of Materials and Information Tables for Technical Proposal
This appendix should list all software and hardware products, components and tools
that implement the proposed technical architecture solution meeting all functional and
technical requirements outlined in this RFP. Bidders should use table formats in
Appendix D and must make sure that no financial information is included.
6.3.3.3 Appendix F: Solution Bill of Materials and Information Tables for Financial Proposal
This appendix should list all software and hardware products, components and tools
that will use to implement the proposed technical architecture solution meeting all
functional and technical requirements outlined in this RFP. Bidders should use table
formats in Appendix F and must make sure that no financial information is included.
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2. Complete name and address.
3. Principal type of business.
4. Total number of years in business.
5. Total number of employees.
6. Number of years providing services similar to those requested in this RFP.
7. Total revenues received from similar engagement(s) during each of the last
three (3) fiscal years.
8. Audited profit and loss statement and balance sheet for the Bidder’s last three
(3) fiscal years. -------- will keep this information confidential during the
evaluation process.
9. Bidder’s copy of the company’s Articles of Association.
10. Representations and warranties that the Bidder: (i) is a legal entity duly
established and validly existing under the laws and regulations of the
Kingdom of Saudi Arabia; (ii) has the power to enter into and perform all
transactions contemplated hereby; (iii) is not currently under suspension or
debarment by any governmental body.
11. Acknowledgement stating that if the Bidder is currently under suspension,
debarment or has legal suit, then its proposal may not be considered.
12. Signed formal agreement (e.g. teaming agreement or any other legally binding
document) between the Bidder and each proposed subcontractor. These formal
agreements must be contained in a separate volume (Appendices supporting
the Technical Proposal.)
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4. Pricing should also include software, hardware, implementation, training,
maintenance and support, and operations.
5. Itemized list for each of the required services: hardware, software, licenses,
customization, implementation, operations / management and training
components in support of their proposed solution.
6. Bidders must use tables provided in Appendix F to list and itemize their
solution cost including mandatory and optional items.
7. Financial Proposal envelope shall contain all required items as outlined in the
Financial Proposal Packages Content.
8. Bidders must abide by all requirements in this RFP.
7 Overview of appendices
The following are the appendices for supporting the RFP.
Appendix A: Instructions to Bidder, Proposal Submission and Evaluation
Appendix A provides Bidders with information regarding proposal review process,
content, format, evaluation, and communications.
Appendix B: Standard Terms & Conditions
Appendix B provides standard terms and conditions in Arabic.
Appendix C: Requirements Compliance Matrix for Technical Proposal
Bidders should fill-in this sheet in its entirety; this table will use to guide the technical
proposal’s evaluation process.
Appendix D: Bill of Materials & Information Tables for Technical Proposal
Appendix D provides all the software and hardware information tables that Bidders
must provide for the Technical Proposal.
Appendix E: Bidder Project References Templates for Technical Proposal
Appendix E provides the templates for Bidders’ references in support of their Technical
Proposals.
Appendix F: Bill of Materials & Pricing Tables for Financial Proposal
Appendix F provides all the pricing table templates that Bidders should complete with
all required financial data and information for the Financial Proposal.
Appendix G: Bidders Qualifications
Appendix G provides the Bidders qualifications.
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8 The Appendices ()المال ح
الشروط العامة:ملوق ب
معايير المطابقة:ملوق ج
Appendix F- Bill of Materials and Pricing Tables for Financial Proposal V 4.rar
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