AMIT BISHT PAGE 1

AMIT BISHT
647.864.6212 bisht1amit@gmail.com
https://ca.linkedin.com/in/amit-bisht
PROFILE
Experienced IT Professional with over 9 years of experience in system design and implementation and a proven track record of
proficient liaising between the business and IT with extensive qualifications in all facets of information systems methodology from
requirements analysis through design, documentation, testing, implementation, user training, review, and enhancement. Known for
enhancing processes, driving projects forward, assessing and managing complex obstacles, and delivering results in intense and
demanding environments with competing priorities; viewed as an innovative troubleshooter.
Core competencies include:
 Technical Product Management  Training and Development
  Team Building and Mentoring
 Data Analysis and Mapping
  Business Process Analysis  User Acceptance Testing

 Functional/Unit/Integration Testing  Business Requirements Gathering  Project Management
 Client Management  Trouble Shooting
  Software Design and Implementation
KNOWLEDGE AREAS
 Retail ERPs (GOLD and TOMAX)  Relational Databases: SQL Server,  Debugging, Code Review
 SAP (ABAP, Security, SOLMAN, HR) Oracle  Web Services
 Oracle Cloud Financials, Oracle PBCS  PL/SQL, TOAD, TIBCO F.T.P 
  BMC Remedy, SharePoint 

 Spaceman (Planogram and  MS applications: Word and Excel  HPQC
Merchandising)  Jira, MS Project  Process Modeling
 XML, EDI/ALE IDOCS 
  Performance tuning, Runtime Analysis  Testing
 Object Oriented Programming  Google Applications  Reporting
EXPERIENCE
Longo’s Toronto, ON
Senior Business Analyst Dec 2016 – Present
 Led 3rd party vendors and software development teams to implement ERP systems including Oracle Cloud and GOLD (Retail),
merchandising applications including Spaceman, and integrate the retail ERP, Finance (Oracle), and HCM (Dayforce) systems.
 Won “Founders Award of Excellence” for automating and improving business processes, supporting and coaching the end-user
community, and ensuring a smooth integration of the business processes into the new ERP system.
 Liaised effectively with multidisciplinary stakeholders including buyers, planners, category managers, merchandising team, master
data group, DC and Kitchen Supervisors to design the ERP solution.
 Optimized the dispatch of online orders by designing a route planner dashboard, cutting the loading time by 25 minutes.
 Reduced inventory levels at the Distribution Center by 10% and out-of-stock merchandise 
 at the Fulfillment Center (Grocery
Gateway) by creating Inventory Movement and Warehouse Productivity reports.
 Eliminated labor costs totaling $45,000 yearly, by automating the data maintenance between the new and old ERP systems.
 Automated the assignment of Pick and Pivot locations in the WMS for newly created SKUs based on their Merchandising
Hierarchy, eliminating data-entry costs totaling $15,000 yearly.
 Increased auditability and reduced the cost of processing invoices from ~ $12 to $3, by implementing Invoice Scanning Tool.
 Documented business, functional and technical requirements, coordinated design efforts between internal and external
stakeholders, and conducted analysis to investigate and troubleshoot on-going issues and suggest corrective actions.
 Single point of contact for Oracle cloud Finance related issues (GL, AP, AR, FA, Projects and Cash Management).
 Tested Oracle cloud new functionalities, fixes and maintenance packs in test environment before migrating to production.
Tata Consultancy Services Pune, India
Lead Business Analyst Oct 2013 – Dec 2013
 Hired, trained and managed a team of 5 to standardize the client’s operations by implementing SAP in multiple countries.
 Optimized the client’s document management process by enabling upload and download of files between DMS server and SAP.
Infosys Limited Macclesfield, UK
Onshore Technical Lead May 2011 – Sep 2013
 Led a cross-functional team of 6 to implement a global HR outsourcing programme, covering 105 countries.
 Effectively managed customer’s expectations by monitoring project progress, resolving problems and communicating progress
reports to the client, resulting in 3 successive “7/7 engagement level” Client feedbacks.
 Liaised with multidisciplinary distributed teams including executives, business process owners, and subject matter experts, to
gather requirements, communicate goals, roles, responsibilities, and desired outcomes and architect the global ERP solution.
 Refined the client’s data maintenance processes, bolstering productivity and eradicating labor costs totaling $10,000 yearly.
 Accelerated the onboarding of new hires by 40%, by re-editing and simplifying the change management process.
 Introduced a RACI-based “Hand the Baton Over” practice, improving traceability of deliverables of the distributed teams.
 Coached the end-users on integrating their business processes into SAP, enabling a smooth transition to the new technology.
 Produced Project Plans, Estimates, and Resource Utilization Predictions based on Business Requirements Documentation.
 Estimated the costs and time-scales of the SAP Travel On Demand Cloud-based solution designed to centrally manage
employees’ travel bookings and expenses with built-in integration to the existing SAP ERP financials.

Infosys Limited Pune, India

AMIT BISHT PAGE 2

IT Analyst Sep 2009 – Apr 2011

 Coordinated a 9-member team to successfully roll out a single SAP platform across the client’s European businesses.
 Honored with the “Star Trainer” award for coaching experienced professionals in SAP and authoring courseware.
 Streamlined the client’s warehouse operations, by implementing barcode label printing for the European markets.
 Managed multiple competing priorities and engaged technical & non-technical stakeholders to counsel a customer dissatisfied with
our firm’s services, resulting in an extended contract with the client.
 Reviewed Design Documents, Code, and Test outcomes ensuring they met desired quality standards and business requirements.
 Coordinated the functional testing, UAT, Cutover and Rollout with the stakeholders, ensuring a smooth Go-live.
 Produced Technical Specifications, Test Plans, and Test Data for Unit, Functional, System Acceptance, and Integration Testing.
 Managed utilization and assignment of resources to tasks based on skill proficiency, complexity, priority and client requirements.
Infosys Limited Pune, India
SAP Support Engineer Dec 2007 – Aug 2009
 Convinced the management to re-formulate the change management process as per the ITIL standards, to deliver an improved
end-to-end defect tracking and closure process, using BMC Remedy ITSM tool, with strict adherence to client SLAs.
 Automated the Capital Appropriation Request process, improving efficiency and reducing wait time of the approval cycle by 50%.
 Won the “Hall of Fame” award for authoring wikis, blogs, and threads on www.saptechnical.com.
Reliance Communications Ltd. Mumbai, India
Graduate Engineer Trainee Aug 2007 – Dec 2007
 Supported Business Services and resolved issues faced by mobile phone users using SQL TOAD and TIBCO F.T.P.
EDUCATION
Schulich School of Business, York University Toronto, ON
MBA: Operations Management and Management Information Systems Jun 2016
 Awarded Dean’s International Scholarship worth $10,000 CAD
Uttar Pradesh Technical University Roorkee, India
Bachelor of Technology: Electronics and Telecommunications Jul 2007
ADDITIONAL INFORMATION
 Consistently recognized with outstanding feedback in annual performance appraisals; earned highest ranking, a rating reserved for
the top 5% of all employees, for 4 consecutive years at Infosys and 2 consecutive years at Longo’s.
 An active supporter of various community service organizations, viz. Breakthrough Breast Cancer Foundation, HelpAge India
Foundation and Greenpeace India Foundation (member since Apr 2010).
 Led a company of 27 cadets while serving in the National Cadet Corps (1999), a voluntary organization under the Indian Army,
Navy and Airforce that recruits cadets from schools and trains them in small arms and parade.
PUBLICATIONS
Title Adobe Forms from Scratch
Description A brief step-by-step explanation of designing Adobe forms in SAP
Published on http://wiki.sdn.sap.com/wiki/display/ABAP/Adobe+Forms+from+Scratch

Title Send Email from SAP with attachment of any format

Description Step by step procedure to learn how to send an Email with attachment of any Format
Published on http://saptechnical.com/Tips/ABAP/email/Anyformat.htm
CERTIFICATIONS
Issued By Principal Subjects
Infosys Enterprise Solutions Academy  Enterprise Solutions SAP FI Overview (Jan 2013)
 Enterprise Solutions HCM SAP HR (Mar 2012)
 Enterprise Solutions CRM CLARIFY (Jan 2011)
 Enterprise Solutions SAP ABAP (Mar 2010)
 Introduction to Aerospace Industry (Sep 2011)
 Basics of CPG Retailing (Sep 2010)
 Introduction to Pharmaceuticals Industry (Sep 2009)
 Introduction to Oil and Gas Industry (Apr 2009)
Harvard Manage Mentor certification  “Negotiating” under business management module (Nov 2012)
LinkedIn  Holding Yourself Accountable (Jun 2018)
 Developing Cross-Cultural Intelligence (Jul 2018)
 Balancing Work and Life (Aug 2018)
 Building Your Team (Aug 2018)
 Professional Networking (Oct 2018)