Appendix 1 – Competency checklist

Element 1 – Establish team performance plans

As a team leader, I Don’t Know I can Notes

have the following know some do this
skills and knowledge

Writing a clear vision

statement

Writing team purpose

statements

Writing SMART
objectives

Defining a team’s
responsibilities and
expected outputs

Aligning team
roles/strengths to
team action plans

Creating a team
action plan

Effectively planning
processes and
techniques

Developing team
member
performance

BSBWOR502 Lead and manage team effectiveness 1st edition version: 2

© Innovation and Business Industry Skills Council Ltd
Element 2 – Develop and facilitate team cohesion

As a team leader, I Don’t Know I can Notes

have the following know some do this
skills and knowledge

Running team
meetings

Methods for gaining

the team’s input
(focus groups,
brainstorming)

Strategies for
ensuring team
member
accountability

Giving effective
feedback

Planning for team

member
performance

Developing
processes to support
team members in
resolving issues

Writing a complaint/
grievance policy or
procedure

Problem-solving
methods and
techniques

BSBWOR502 Lead and manage team effectiveness 1st edition version: 2

© Innovation and Business Industry Skills Council Ltd
Element 3 – Facilitate teamwork
As a team leader, I have Don’t Know I can Notes
the following skills and know some do this
knowledge

Identifying the dynamics

within my team

Establishing agreed team

values and behaviours

Acting as a role model for

my team

Identifying steps to
making clear decisions

Coaching for
performance

Identifying my own
leadership strengths

Motivating and
empowering my team

Ways to survey my team

BSBWOR502 Lead and manage team effectiveness 1st edition version: 2

© Innovation and Business Industry Skills Council Ltd
Element 4 – Liaise with stakeholders
As a Team Leader, I Don’t Know I can Notes
have the following skills know some do this
and knowledge

Techniques to gather
data on effective team
communication

Reporting and
presenting to
stakeholders

Barriers to effective
communication

Knowing my team and

ways to build trust

Conflict resolution
methods

Ways technology can

support communication
within my team

Using mediation
processes to resolve
team communication
issues

Ways to negotiate a
resolution

BSBWOR502 Lead and manage team effectiveness 1st edition version: 2

© Innovation and Business Industry Skills Council Ltd