TABLE OF CONTENTS 2

Warnings 4
Before using
Contraindications

Usage Guidelines 5
Indications
Recommended use
What to expect
Labels 6

Technical Information 7
Equipment information
Classifications

Product Guide 8
Arm attachments
Hip attachment
Boot attachments
Control unit 9
Travel case
Duffel bag

Operating Instructions 10
Quick start
Time
Position
Mode
Pressure
Start

Sizing Information 11
Arm attachments
Hip attachments
Boot attachments
 3

Maintenance 12
Cleaning
Replacing o-rings
Troubleshooting

Frequently Asked Questions 13

What are the benefits?
What are the differences between Mode A and Mode B?
Why does it not use cold air?
How much pressure should I use?
Can I use it before working out?
How often can I use it?

ELECTROMAGNETIC Compatibility
Emissions 14
Immunity 15
Recommended separation distances 17

Warranty Information 18
Rapid Reboot Recovery System 2-YR Warranty
Additional conditions 19
Registering your warranty
Initiating a warranty claim 20
Exchange procedure
Return policy

Message from Rapid Reboot 21

Hello!
Corporate information

GIVE US YOUR FEEDBACK 22

Leaving a review

Contact Information 23
How to contact us
 WARNINGS 4

WARNING! BEFORE USING

Please read the following warnings before using Rapid Reboot. If you have questions or concerns, review
the FAQs located on page 13 and/or contact customer service at 801.899.7511.

• Only use the appropriate voltage compatible with the control unit (110-120V, 60Hz). Using a different
power supply may cause the system to operate incorrectly. For power supplies that exceed 120V, use
a voltage adapter.
• To avoid risk of electric shock, do not spill liquids on the control unit or use it near water: i.e., near a
bathtub, sink, laundry tub, or swimming pool.
• Avoid using or placing the control unit, cords, hoses, or attachments where they could be damaged,
present a fall hazard, or become an obstruction, such as on high ledges or high traffic areas.
• Keep all open ports, including on the control unit and hose plug, free of debris.
• Do not puncture, cut, rip or otherwise damage the attachments or hoses.
• To avoid falling, do not walk while wearing the attachments, whether inflated or not.
• Do not disassemble the control unit or attachments unless directed to do so by a Rapid Reboot
representative. If service is required, please contact customer service.
• Do not use this product if you have an infection, pain of unknown origin, bleeding (internal or external) at
or near the site of application, or if you have a wound at or near the site of application.
• Avoid using this product if you have sensitive skin, rashes, or severe sunburn.
• Consult a physician before using Rapid Reboot if you have, suspect you may have, or may be more
susceptible to any of the contraindications outlined on this page of this User Manual.

WARNING! CONTRAINDICATIONS
Do not use without first consulting your physician if you know or suspect you may have the following:
- Deep vein thrombosis (DVT)
- Pulmonary embolism (blood clot) or edema
- Inflammation of the skin (e.g., cellulitis, erysipelas)
- Thrombophlebitis
- Ischemic vascular disease
- Severe peripheral neuropathy
- Related issues and complications
 USAGE GUIDELINES 5

INDICATIONS
The Rapid Reboot Compression Therapy System is indicated for the temporary reflief of minor muscle
aches and pains and for temporary increase in circulation to the treated areas in people who are in good
health. The Rapid Reboot Compression Therapy System simulates kneading and stroking of tissues by
using an inflatable garment.

RECOMMENDED USE
Rapid Reboot comes with three preprogrammed time settings – 10, 20, and 30 minutes. Adjust the session
time to your schedule and your recovery needs. For example, a 10 minute session is typically sufficient for
recovering from light to moderate exercise. After an arduous work-out or extended exertion, however, a
20- or 30-minute session is recommended for optimal results.

While not necessary, it is recommended to keep your limbs straight and either level with or elevated
above the ground. This is typically most comfortable, and it best facilitates the compression sequencing
and cycles.

WHAT TO EXPECT
Each cycle on both Mode A and Mode B will begin at position 1 and progress to position 4. For the boot
attachments, this means progressing from the feet to the upper leg; for the hip attachments, this means
progressing from the thigh to the lower back; and, for the arm attachments, this means progressing from
the hand to the shoulder. At the beginning of a session, the first cycle or two is used to calibrate the
pressure based on your limb or body diameter, meaning you may experience, especially if the pressure is
set at 140mmHg or higher, less compression during the first cycle(s) than the pressure setting indicates.
 LABEL KEY 6

LABELS

Read instructions before use Separate collection for electrical waste

and electronic equipment

Keep dry Degree of protection against ingress

of water
Fragile, handle with care
Manufacturer’s SKU

Keep away from sunlight

Lot and/or batch number

This side up
Quantity

Do not use if package is damaged

Hand wash with rag or cleaning wipe
Storage temperature limitation
Do not machine wash or submerge
Storage humidity limitation
Do not iron
Storage atmospheric pressure limitation

Do not bleach
Double insulation

Do not dry-clean
Level of protection type BF equipment

Warning symbol
Manufacturer’s name and address

Date of manufacture Caution symbol

For indoor use Helpful information and tips

 PRODUCT GUIDE
TECHNICAL INFORMATION 7

EQUIPMENT INFORMATION
INPUT: 110-120V 60Hz or 220-240V 50Hz

POWER: 30W

CONTROL UNIT DIMENSIONS: 10in x 6.5 in x 5 in (25.4cm x 16.51cm x 12.7cm)

CONTROL UNIT WEIGHT: 5.8 lbs (2.63 kg)

CORD LENGTH: 68 in. (5 ft. 8 in. or approximately 173 cm)

TEMPERATURE (operating): +41°F to 104°F (OR +5°C to +40°C)

TEMPERATURE (storage): -13°F to +158°F (OR -25°C to 70°C)

RELATIVE HUMIDITY (operating): 15% to 95% non-condensing

RELATIVE HUMIDITY (storage): -25°C w/o relative humidity control, +70°C at relative humidity up to 95%
non-condensing

ATMOSPHERIC PRESSURE (operating): 700hPa to 1060hPa

ATMOSPHERIC PRESSURE (storage): 190hPa to 1060 hPa

The voltage for your particular control unit can be found on the bottom panel of the unit. Improper or inadequate
voltage will affect the performance of the control unit and may damage it.

CLASSIFICATIONS
Degree of protection from electric shock: Type BF applied part (control unit with boots, arms, and hip attachments)

Ingress protection: IP21

Medical Classification: Type II (intermittent, sequential pneumatic compression device)

FDA Certification: Cert. No. 2006US124518

FDA Regulation Number: 21 CFR 890.5650

 PRODUCT GUIDE
Arm attachments
Attachments come as
a pair (right and left)
2 available sizes
(see chart on pg. 11)
4 chambers target
your entire arm,
shoulder, and upper
chest and back
Padded strap for
comfort and security
Integrated hoses
Full-length zipper
Boot attachments
5 available sizes
(see chart on pg. 11)
4 chambers target
your foot, calf, knee,
and upper leg
Triangular foot
compartments
Dual width options
Full-length zipper
Attachment weights range
from 3 to 4.2 lbs, depending
on size and type.
7
8
Hip attachments
2 available sizes
(see chart on pg. 11)
3 easy-to-adjust straps
4 chambers target
your upper legs,
glutes, hips, and
lower back.
Integrated hoses
Each attachment is made of a
durable, lightweight fabric that
is easy to clean and fits in either
the travel case or duffel bag.
Each attachment is also made
with seamless interiors and
exteriors for added comfort and
easy maintenance. Integrated
hoses allow for a simple
one-step plug-in process,
eliminating the need for extra
parts that could be lost or
forgotten.
PRODUCT GUIDE 9
7

Control Unit
Intuitive interface features customizable pressure
settings (20 - 200 mmHg), 2 different modes, 3
duration options, position indicator, and ability to
deactivate sections (1 - 4).

Dimensions: 10 in x 6.5 in x 5 in

Weight: 5.8 lbs

TRAVEL CASE
Lightweight, padded travel case fits one control unit
and one attachment. Features an adjustable shoulder
strap and padded interior divider. Included with
purchase of a standard system.

Dimensions: 17.5 in x 13 in x 6 in

Weight: 1.8 lbs (empty)

Duffel Bag
Lightweight, padded duffel bag fits one control unit
and three attachments. Features an adjustable,
padded shoulder strap, padded interior dividers, two
side pockets, and handle grips. Included with
purchase of a combination package.

Dimensions: 20 in x 12 in x 12 in

Weight: 3.8 lbs (empty)

 PRODUCT GUIDE
OPERATING INSTRUCTIONS 7
10

QUICK START
Step 1: Plug control unit into outlet
Step 2: Plug attachment hose into control unit (with groove facing upwards)
Step 3: Properly fasten attachment to body
Step 4: Turn on control unit
Step 5: Choose desired settings
Step 6: Press START

Use START button to start or stop your session. Session must be stopped to adjust time,
position, and mode, but not pressure.

Select duration by pressing the corresponding Position lights

button. Time is in minutes. Illuminated button
indicates approximate time remaining: e.g.,
indicates less than 20 but more than 10
minutes remain. Control unit will automatically
turn off at the conclusion of the selected
session.
indicate which
chambers are active. Position indicator will
blink while that chamber is inflating.
Deactivate specific chambers by pressing
its corresponding position indicator.

Position 1: Compress - Release Compress - Hold Increase and decrease pressure by pressing
Position 2: Compress - Release Compress - Hold the plus (+) and minus (-) icons, adjusting
Position 3: Compress - Release Compress - Hold for comfort. If necessary, start at a low
Position 4: Compress - Release Compress - Hold
setting before increasing. Pressure can be
Repeat All release - Repeat
adjusted at any time before or during a
session.
For maximum product performance, ensure all buckles, straps, and zippers are securely fastened
before use. Adjust for comfort when necessary.

If you experience pain, serious discomfort, sudden claustrophobia, or other unusual symptoms of more
severe issues, turn off the control unit and remove the attachment(s). Consult your physician before
using Rapid Reboot again if you suspect these symptoms are indicative of severe issues or conditions.
 PRODUCT
SIZING INFORMATION
GUIDE 11
7

ARM ATTACHMENTS

HIP ATTACHMENTS
These sizing charts are
designed to serve as
guidelines. If you would
like to exchange for a
different size, please
contact customer service.
Be aware that attachment
diameters vary based on
attachment sizes.

BOOT ATTACHMENTS
 PRODUCT GUIDE
MAINTENANCE 7
12

CLEANING YOUR ATTACHMENTS

With a seamless inside and exterior, cleaning your attachments is simple: wipe them down with a
disinfectant wipe or a rag or sponge soaked in mild, house-hold cleaner. Dry them with a dry towel or let
them air dry before storing. Avoid getting cleaning solution or other liquids in any plugs or ports. Do not
scrub with steel wool or hard bristle brushes.

REPLACING O-RINGS
Rubber o-rings are found at the tip of the plug attached to the attachment hoses and are used to ensure
tight seal with the control unit port. Like all o-rings, these will eventually need to be replaced.
Replacement o-rings can usually be found at your local hardware store or are free upon request from
Rapid Reboot as part of your warranty. To replace them, first remove, if necessary, the damaged o-ring,
then fit the new o-ring into the groove at the tip of the plug.

TROUBLESHOOTING
ISSUE CAUSE ACTION

Control unit does not turn on - Not plugged in - Plug into 110V outlet
(does not light up) - Improper power supply - Plug into working 110V outlet
- Internal component - Contact Rapid Reboot
malfunction

Attachments do not fully inflate
(especially after several cycles)
- Missing o-ring(s) - Fit new o-ring(s) onto plug
- Detached hose - Reattach hose to nozzle
- Punctured attachment - Check for punctures. If found, please
contact Rapid Reboot
- Internal component - Contact Rapid Reboot
malfunction

Cycle pauses or skips section(s)
- Internal pressure sensor - If pause(s) are frequent and for
is adjusting to maintain more than 10 seconds, contact Rapid
pressure Reboot
- Section is deactivated - Activate section using control unit
- Internal component - Contact Rapid Reboot
malfunction

Attachment is uncomfortable - Attachment is too short - Contact Rapid Reboot for free exchange
or long - Ensure fabric flap is between
- Zipper is pressing into zipper and your skin
skin
 PRODUCT GUIDE
FREQUENTLY ASKED QUESTIONS 7
13

What are the benefits?

Rapid Reboot’s dynamic compression technology speeds up your body’s natural healing processes by
enhancing blood flow to your muscles to facilitate cellular repair and protein synthesis, boosting lymphatic
drainage to relieve inflammation and reduce swelling, and mobilizing toxins such as lactic
acid and excess fluids. What you will notice is less stiffness and soreness, as well as increased mobility and
flexibility.

What are the differences between Mode A and Mode B?

Mode A is a peristaltic mode where each section will inflate and deflate as it progresses through its cycle,
making it ideal for enhancing blood circulation. Mode B is a flush mode where each section will inflate and
stay inflated as it progresses through the cycle. Mode B is ideal for recovery because it mobilizes lactic
acid, excess fluids, and other toxins from exercise up and out of your extremities.

Why does it not use cold air?

Although cold therapy has its place in recovery, particularly for injuries, evidence suggests that cold
therapy practices such as ice baths can actually inhibit recovery rather than aid it. This is especially true
if these cold therapy practices are used too often or incorrectly. Dynamic compression therapy, on the
other hand, is safe to use daily and is proven to speed up your recovery by increasing blood flow – not
inhibiting it.

How much pressure should I use?

Even though a relatively low-pressure setting provides benefit, what pressure you use is mostly a
matter of preference. Some people enjoy a higher-pressure setting, just like they may enjoy a deep tissue
massage. No matter your preference, however, the pressure setting should never hurt or be uncomfort-
able. If it is, decrease the pressure using the minus button on the control unit.

Can I use it before working out?

Yes! Rapid Reboot is safe to use before a work out or exercise.

How often can I use it?

Rapid Reboot’s dynamic compression systems are safe to use multiple times a day, including before and
after training sessions. For medical applications, consult your physician on treatment protocols best suited
for your medical needs.

Visit rapidreboot.com/faqs for more detailed answers, as well as other frequently asked questions.
 PRODUCT GUIDE
ELECTROMAGNETIC COMPATIBILITY 7
14

ELECTROMAGNETIC EMISSIONS
The model CU-04-100 is intended for use in the electromagnetic environment specified below. The customer or the user of the model CU-04-100
should assure that it is used in such an environment.

EMISSIONS TEST COMPLIANCE ELECTROMAGNETIC ENVIRONMENT

RF emissions Group 1 The model CU-04-100 uses RF energy

CISPR 11 only for its internal function. Therefore,
its RF emissions are very low and are
not likely to cause any interference in
nearby electronic equipment.

RF emissions Class B The model CU-04-100 is suitable for

CISPR 11 used in domestic establishment and in
establishment directly connected to a
Harmonic emissions Not applicable low voltage power supply network
IEC 61000-3-2 which supplies buildings used for
domestic purposes.
Voltage fluctuations / Not applicable
flicker emissions
IEC 61000-3-3
 PRODUCT GUIDE 15
7

ELECTROMAGNETIC IMMUNITY
The model CU-04-100 is intended for use in the electromagnetic environment specified below. The customer or the user of the model CU-04-100
should assure that it is used in such an environment.

IMMUNITY TEST IEC 60601 COMPLIANCE ELECTROMAGNETIC

TEST LEVEL LEVEL ENVIRONMENT

Electrostatic ±8 kV contact ±8 kV contact Floors should be wood,

discharge (ESD) ±2 kV, ±4 kV, ±2 kV, ±4 kV, concrete or ceramic tile. If
IEC 61000-4-2 ±8 kV, ±15 kV ±8 kV, ±15 kV air floors are covered with
air synthetic material, the relative
humidity should be at least
30%.

Electrical fast ±2 kV for power ±2 kV for power Mains power quality should
transient/burst supply lines supply lines be that of a typical
IEC 6100-4-4 ±1 kV for input/ commercial or hospital
output lines environment.

Surge ±1 kV line ±1 kV line to line Mains power quality should

IEC 61000-4-5 to line be that of a typical
±2 kV line to commercial or hospital
earth environment.

Voltage dips, short <5% UT <5% UT Mains power quality should

interruptions and (>95% dip in UT) (>95% dip in UT) be that of a typical
voltage variations on for 0.5 cycle for 0.5 cycle commercial or hospital
power supply input 40% UT 40% UT environment. If the user of the
lines (60% dip in UT) (60% dip in UT) model CU-04-100 requires
IEC 61000-4-11 for 5 cycles for 5 cycles continued operation during
70% UT 70% UT power mains interruptions, it
(30% dip in UT) (30% dip in UT) is recommended that the
for 25 cycles for 25 cycles model CU-04-100 be
<5% UT <5% UT powered from an
(>95% dip in UT) (>95% dip in UT) uninterruptible power supply
for 5 sec for 5 sec or a battery.

Power frequency 30 A/m 30 A/m Power frequency magnetic

(50/60 Hz) fields should be at levels
magnetic field characteristic of a typical
IEC 61000-4-8 commercial or hospital
environment.

NOTE: UT is the a.c. mains voltage prior to application of the test level.
 PRODUCT GUIDE
ELECTROMAGNETIC COMPATIBILITY (cont.) 7
16

ELECTROMAGNETIC IMMUNITY
The model CU-04-100 is intended for use in the electromagnetic environment specified below. The customer or the user of the model CU-04-100
should assure that it is used in such an environment.

IMMUNITY TEST IEC 60601 COMPLIANCE ELECTROMAGNETIC

TEST LEVEL LEVEL ENVIRONMENT

Portable and mobile RF

communications equipment
should be used no closer to
any part of the model
CU-04-100, including cables,
than the recommended
separations distance
calculated from the equation
applicable to the frequency of
the transmitter.

RECOMMENDED SEPARATION
DISTANCE
3 Vrms 3 Vrms
150 kHz to 150 kHz to
80 MHz 80 MHz
Conducted RF d=[3, 5/V1]xP1/2
IEC 61000-4-6
6 Vrms in ISM 6 Vrms in ISM
bands bands
Radiated RF 3 V/m 3 V/m d=1.2xP1/2 80 MHz to 800 MHz
IEC 61000-4-3 80 MHz to 80 MHz to
2.7 GHz 2.7 GHz d=2.3xP1/2 800 MHz to 2.7 GHz
where P is the maximum output
385 MHz- 385 MHz- power rating of the transmitter
5785MHz 5785MHz in watts (W) according to the
Test specs for Test specs for transmitter manufacturer and d
ENCLOSURE ENCLOSURE is the recommended separation
PORT IMMUNITY PORT IMMUNITY distance in meters (m). Field
to RF wireless to RF wireless strengths from fixed RF
communication communication transmitters, as determined by
equipment equipment an electromagnetic site survey,
(Refer to table 9 (Refer to table 9 a
should be less than the
of IEC 60601-1- of IEC 60601-1- compliance level in each
2:2014) 2:2014) frequency range. b
Interference may occur in the
vicinity of equipment marked
with the following symbol:
NOTE 1: At 80MHz end 800MHz, the higher the frequency range applies.
NOTE 2: These guidelines may not apply in all situations. Electromagnetic propagation is affected by absorption and reflection from structures, objects and
people.

ª Field strengths from fixed transmitters, such as base stations for radio (cellular/cordless) telephones and land mobile radios, amateur radio, AM and FM
radio broadcast and TV broadcast cannot be predicted theoretically with accuracy. To assess the electromagnetic environment due to fixed RF
transmitters, an electromagnetic site survey should be considered. If the measured field strength in the location in which the model CU-04-100 is used
exceeds the applicable RF compliance level above, the model CU-04-100 should be observed to verify normal operation. If abnormal performance is
observed, additional measures may be necessary, such as reorienting or relocating the model CU-04-100.
b
Over the frequency range 150 kHz to 80 MHz, field strengths should be less than 3 V/m.
 PRODUCT GUIDE SEPARATION DISTANCES
RECOMMENDED 7
17

RECOMMENDED SEPARATION DISTANCES

The model CU-04-100 is intended for use in the electromagnetic environment in which radiated RF disturbances are controlled. The customer of
the user of the model CU-04-100 can help prevent electromagnetic interference by maintaining a minimum distance between portable and mobile
RF communications equipment (transmitters) and the model CU-04-100 us recommended below, according to the maximum output power of the
communications equipment.

RELATED MAXIMUM SEPARATION DISTANCE ACCORDING TO FREQUENCY OF TRANSMITTER

OUTPUT POWER OF
TRANSMITTER W
150KHZ TO 80MHZ TO 800MHZ 800MHZ TO 2.7GHZ
80MHZ
d=1.2xP1/2 d=1.2xP1/2 d=2.3xP1/2

0, 01 0.12 0.12 0.23

0,1 0.38 0.38 0.73
1 1.2 1.2 2.3
10 3.8 3.8 7.3
100 12 12 23

For transmitters rated at a maximum output power not listed above, the recommended separation distance d in meters (m) can be
estimated using the equation applicable to the frequency of the transmitter, where P is the maximum output power rating of the
transmitter in watts (W) accordable to the transmitter manufacturer.

NOTE 1: At 80 MHz and 800 MHz, the separations distance for the higher frequency range applies.
NOTE 2: These guidelines may not apply in all situations. Electromagnetic propagation is affected by absorption and reflection
from structures, objects and people.
 PRODUCT GUIDE
WARRANTY INFORMATION 7
18

RAPID REBOOT RECOVERY SYSTEM 2-YEAR WARRANTY

Welcome to the Rapid Reboot team! We are excited to be an important part of your athletic success by
enhancing and accelerating your recovery. As athletes ourselves, we understand the importance of
recovery. We also understand the importance of reliability. That is why we set out to create the most
reliable compression recovery technology that also comes with a reliable warranty. That means less time
worrying and more time training, competing, or simply living a healthy, active life.

All Rapid Reboot Recovery Systems and/or combination packages (“Reboot System”) are warranted by
Rapid Reboot Recovery Products (“Rapid Reboot”), a Utah corporation, against manufacturing defects,
malfunctions, premature product failures, and accidental damages for up to two years from the date of
purchase. The Reboot System includes one or multiple attachment(s) with integrated hoses, a control unit
with an internal air pump and user interface, and a carrying case. The warranty extends to all attachments
and control devices purchased separately or in packages. The warranty is nontransferable.

After everything we’ve put into it, from material selections to product testing, we’re confident your
Reboot System will work for a long time to come. That said, we don’t only stand behind our product –
we stand behind you. That means we want to take care of you no matter what. If anything happens, please
contact us first by either emailing us at service@rapidreboot.com or calling 801.899.7511. Each case will
be handled on an individual basis, but as applicable, we will (a) correct the issue by repair or by
replacement of the affected part; (b) replace the system; or (c) provide an alternative solution that works
best for your situation.

We want to help you as best we can. In return, we ask that you treat our product with respect and caution
that the warranty may not apply to certain cases, even those occurring within a two-year period from the
purchase date. These cases include intentional tampering, failed repair by an individual other than an
authorized service representative of Rapid Reboot, purposeful damage or abuse, or damage as
consequence to use contrary to the intended use as outlined in the provided user manual.

At Rapid Reboot, we are just as invested in you as we are our products. We understand that problems and
issues will arise, but we never want to be one of those problems or issues. We want to help you train,
reboot, and repeat for years to come.

Thank you,

Your Friends at Rapid Reboot

 PRODUCT GUIDE 19
7

ADDITIONAL CONDITIONS
The Reboot System is registered with the FDA (Cert. No. 2006US124518). However, as recovery times vary
according to people’s age and existing fitness levels, Rapid Reboot warns that existing medical research
into the effectiveness of intermittent, sequential pneumatic dynamic compression devices may not apply to
every individual. Accordingly, Rapid Reboot can make no promises concerning one’s performance or health
while using its products.

Some states prohibit the exclusion or limitation of incidental or consequential damages, so the above
limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may
also have other rights, which vary from state to state. Cosmetic damage or normal wear and tear may or
may not validate a claim. Cases involving issues expressly covered by the warranty but occurring after the
established two-year period, or cases involving issues expressly excluded by the warranty still may have
options for compensation or coverage and are subject to determination by a representative of Rapid
Reboot.

RAPID REBOOT MAKES NO OTHER EXPRESS WARRANTIES OR IMPLIED WARRANTIES, INCLUDING

MERCHANTABILITY AND FITNESS FOR A PARTICULAR USE, EXCEPT FOR THOSE EXPRESSLY STATED
ABOVE. RAPID REBOOT HAS NO LIABILITY OR RESPONSIBILITY FOR ANY LOSS OR DAMAGE CAUSED
TO EITHER THE SYSTEM OR AN INDIVIDUAL THROUGH IMPROPER USE, MISUSE, OR INABILITY TO
USE. HOWEVER, RAPID REBOOT DOES REAFFIRM ITS COMMITMENT TO HELPING ALL CUSTOMERS
AS MUCH AS POSSIBLE ON A CASE-BY-CASE BASIS, EVEN THOSE NOT COVERED UNDER WARRANTY.
SUCH CUSTOMER SERVICE WILL BE BASED ON THE NATURE OF THE PROBLEM OR ISSUE AND
AVAILABLE INVENTORY, REPLACEMENT PARTS, AND OTHER AVAILABLE RESOURCES.

REGISTERING YOUR WARRANTY

To register your warranty, please go to rapidreboot.com/warranty and fill out the requested information.
This will allow us to quickly confirm your purchase in the event you need to initiate a warranty claim, as well
as expedite exchanges or any services. Order numbers can be found on the automatic receipt generated
from online purchases. People who purchase at events will be issued a warranty card with a code that will
act as their order number. If you cannot find this number or misplace the warranty card, please contact
Rapid Reboot at service@rapidreboot.com or call 801.899.7511 and a customer service representative can
help you register your warranty.

To show you how excited we are to have you on our team, we’re giving you the option of
selecting a free gift of either a hat or shirt when you register your warranty.
 PRODUCT GUIDE
WARRANTY INFORMATION (cont.) 20
7

INITIATING A WARRANTY CLAIM

In the event you experience an issue, first consult the troubleshooting guide on page 13. If this does not
address or resolve the issue, or if a part is damaged or there appears to be an internal component
malfunction, please contact Rapid Reboot at service@rapidreboot.com or call 801.899.7511. Please include
the full name of the person who purchased and/or registered the warranty. Include as well a description of
the issue. If emailing, you may wish to include pictures if the issue includes visible external damage. Once
the warranty is confirmed, a customer service representative will provide you with instructions for resolving
the issue. For many cases, this will follow the exchange procedures outlined below.

EXCHANGE PROCEDURE
Once an exchange, whether for a different size or defective product, has been authorized by a Rapid
Reboot customer service representative, please follow the exchange process as outlined:

1. A customer service representative will create and send a prepaid return label based on the size
and weight of the item(s) being returned or exchanged.
2. When recieved, print the label, place the item inside packaging, seal the package with tape,
and tape the prepaid return label to the outside.
3. Ship the broken or wrong size item(s) using the shipping service identified on the return label.
2. Once the new product(s) are recieved at Rapid Reboot headquartes in Utah, a customer service
representative will arrage shipment of the replacement or exchange item to the requested
address.

RETURN POLICY
Rapid Reboot offers a 30-day full refund return policy free of any restocking fees. This means that, if in the
rare case you don’t love it or it is not meeting your needs, you will receive a full refund within 30 days of
your purchase without having to pay anything extra in restocking fees.

Return requests extending beyond 30 days from the time of purchase are not eligible for return.

A prepaid return label will be emailed once a return has been approved. Refunds will be initiated after the
product(s) have been received.

Once initiated, refunds may take several business days before appearing in your account. If no refund is
received after 5 business days, please contact Rapid Reboot at service@rapidreboot.com.

The modification of any Rapid Reboot hardware or software may result in injury to users and/or damage to the
product(s) and may void the warranty. Do not modify.
 PRODUCT
A MESSAGE
GUIDE
FROM RAPID REBOOT 7
21

HELLO!
Welcome to the Rapid Reboot team! We are excited to be a part of your success.

The research is clear: compression is key in recovery. Specifically, dynamic compression is a proven
method for enhancing blood flow, boosting lymphatic drainage, alleviating inflammation, and removing
by-products such as lactic acid and metabolites from your muscles. This means less stiffness and soreness,
more mobility and flexibility, and an overall faster recovery.

With a wide range of sizes and settings, we are confident Rapid Reboot gives you the most comfort and
results for your money. If you have any questions, please let us know by either calling 801.899.7511 or
emailing service@rapidreboot.com. You can also find more information online at rapidreboot.com.

Sincerely,

Your Friends at Rapid Reboot

CORPORATE INFORMATION
Rapid Reboot Recovery Products LLC is a Utah based company. W-9 and other corporate or tax
information is available upon request.

All customer service interactions, product servicing, and shipping are managed in the US.
Designed by Rapid Reboot in Utah.
Made in China.

The Rapid Reboot logo, as seen on the cover of this User Manual, and tagline “Train. Reboot. Repeat.” are
the intellectual property and registered trademarks of Rapid Reboot Recovery Products LLC. They are not
eligible for use or independent publication without the consent of Rapid Reboot. Email
info@rapidreboot.com for inquiries into the use of marketing materials or for partnership requests.
 PRODUCT
GIVE US YOUR
GUIDE
FEEDBACK 7
22

FEEDBACK
We want to know how Rapid Reboot has changed your training, your performance, or your quality of life!
Please share your experience with us and others by leaving a review on Google and/or on our Facebook
page.

You can also share your feedback with us directly by using the Contact Us form on our website.

This isn’t the only way to contact us, though. We want to be as accessible in whatever way is most
convenient to you. See the next page for more ways to contact a Rapid Reboot representative.
 PRODUCT INFORMATION
CONTACT GUIDE 7
23

HOW TO CONTACT US
If you want or need to talk to us, we want to make it easy. Below you’ll find multiple ways to contact us!

Have questions not answered by the our FAQs? Email us at info@rapidreboot.com

Have an issue or concern about the product(s) you purchased? Email us at

service@rapidreboot.com

Need or want to talk to a customer service representative? Call us at 801.899.7511

Have a question? Talk with a customer service representative during office hours via Live
Chat or leave us a message on our website using the green tab labeled “Contact us!”

In Utah? Our office address is 1396 W 200 S | Building 2A | Lindon, UT 84042

Our office hours are Monday through Friday, 9 AM to 5 PM MST. This is the best time to
reach a customer service representative

Need to fax us documents? Use 302.269.9349 (for fax only)

Tag, mention, or message us on Instagram @rapidreboot and use #rapidreboot

Tag, mention, or message us on Facebook @rapidreboot

Mention or message us on Twitter @rapidreboot

Find informational videos on our Youtube channel

Find us on Google+

Want to see us at an event? A calendar of events is located at

rapidreboot.com/upcoming-events

Although the best time to call is during our business hours, 9 am to 5 pm M-F, please do not
hesitate to email at anytime, especially for emergencies concerning your product(s).
CUSTOMER SERVICE
Office: 801.899.7511
Fax: 302.269.9349
Hours: Monday - Friday | 9am - 5pm
service@rapidreboot.com CYCLONE ©2018 Rapid Reboot

www.rapidreboot.com
TM

The Rapid Reboot logo, as seen on the front and back cover of this User Manual, and tagline “Train. Reboot. Repeat.” are the intellectual
property and registered trademarks of Rapid Reboot Recovery Products LLC. They are not eligible for use or independent publication
without the consent of Rapid Reboot. Email info@rapidreboot.com for inquiries into the use of marketing materials or for partnership
requests.

© 2018 Rapid Reboot Recovery Products LLC., DBA Rapid Reboot. All rights reserved
No part of the contents of this guide may be reproduced or transmitted in any way,
form, or by any means without the written permission of Rapid Reboot. REF: UM-07-100
REV: 1 08/2018