Task 1: A letter of complaint

Pilar García Álvarez

Calle Independencia, nº 3, 4ºB, 33025 Oviedo
699987452
pilar.garcía@gmail.gmail

26th August, 2016

Mr John Smith (General Manager )

Eurostars Miami Beach
Palm Beach Avenue, 57, 33139 FL USA
Eurostars.miami@eurostars

Dear Mr Smith,

I stayed in your hotel from 15th to 20th August. When I booked my room, I specifically
asked for a room in a quiet area. I was, however, placed on the 1st floor, just above the
hotel disco. I could barely sleep until 5am because of the music. Therefore, I asked to be
placed in another room despite I finally could not be moved.

Worse still, when I arrived, I discovered that the bedroom sheets were not as spotless
clean as they used to be. Furthermore, the shower didn’t work properly and, until the
third day of my stay, I couldn’t have a proper shower. I immediately went to the
reception to inform them about these flaws.

On my last day, I asked at the reception for a taxi to take me to the airport. They told
me not to worry, as the taxi would be there at 5.00pm. Unluckily, no one was waiting
for me and I had to call a taxi myself.

I am, thus, writing to you to help you improve your customer service since I do not want
my holidays to be spoiled again. I hope these minor problems can be solved as quickly
as possible.

Sincerely,

Pilar García Álvarez

Task 2: An e-mail to your friend

To: susan265@gmail.gmail
Subject: Eurostars Miami Beach stay

Hi Susan,

How are things going? Do you want to hear about my holidays? The hotel was quite
chic but my stay there was totally unpleasant!

I stayed for five nights and everything was a mess. My room was noisy because the
hotel had parties until 5 am. Just imagine that! And, what’s more, my bedroom sheets
were dirty and the shower didn’t work properly so I haven’t had a shower for three days.
And, on my very last day I asked them to book me a taxi, but they completely forgot.
Are your holidays going better than mine? Hope so!

See you soon,

Pilar