Ravyn Kingsberry

Raleigh, NC 27695
919.495.9402 | ravyn.kingsberry@gmail.com
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Education
Master of Youth, Family, and Community Sciences May 2020
North Carolina State University

Bachelor of Arts, Communication Studies May 2016

The University of North Carolina at Greensboro

Experience
Applications Coordinator | June 2017- Present
North Carolina State University | Raleigh, NC

● Assigned coordinator to determine validity of information provided by an assigned caseload of

approximately 6,000 undergraduate and graduate students, ensuring that they provide accurate
and legal documentation for the federal audit process of the Free Application for Student Aid per
criteria given by the Department of Education
● Communicate with students and parents via telephone, email, or in person to gather applicable
information for determining eligibility for financial aid
● Interpret federal policy related to financial aid for use in verifying applications, and translating to
the public for common understanding
● Evaluate information using several online systems to input, review, and verify with a daily
deadline for completion
● Employed FERPA and institutional policy to ensure that confidential data was protected
● Review and assess sensitive financial documents such as Federal Tax Returns, W2’s, etc. for
determining eligibility
● Conduct outreach to students/parents/faculty to prepare for financial aid application term and
inform about financing higher education
● Work independently on delegated tasks with an average error percentage of 7% or lower monthly

Call Center Counselor | June 2016-June 2017

College Foundation, Inc. | Raleigh, NC

● Handled a high-volume of incoming calls associated with federal and state programs such as:
North Carolina College Savings Plan, Federal Subsidized and Unsubsidized. Loans, Pell Grants,
and FAFSA, retaining extensive knowledge of aforementioned programs
● Served as administrative support to seven colleagues for College Funds Installment Payment
Plan, initiating new plan set-up with customers and institutional contacts, cold call follow-ups,
hard cancellations, and plan adjustments under direction of manager
● Successfully trained all temporary-to-permanent hire employees with rigor and accuracy in four
competency areas
● Advised borrowers of loan repayment options and loan forgiveness programs
● Maintained an updated knowledge of North Carolina College Savings Plan Program Description
to best assist callers with state and federal implications regarding saving funds for college
● Provided technical support and website troubleshooting procedures
 21st Century Scholars Intern | September 2015- June 2017
Communities in Schools of Greater Greensboro | Greensboro, NC

● Worked independently under the direction of direct supervisor to mentor and educate a caseload
of eleven at-risk youth who identify as underrepresented, low-income, and/or first generation
college students
● Conducted one on one meetings with supervisor on an ongoing basis to construct working plans
for student success, and to discuss and monitor student progress toward high school retention and
higher education
● Remained abreast of government assistance programs and eligibility requirements to ensure that
students and families had access to knowledge concerning resources beneficial to them
● Worked in partnership with school social workers, administrators, and educators to best assess
student needs

Peer Academic Leader | August 2015- November 2015

The University of North Carolina at Greensboro | Greensboro, NC

● Assistant to professor of Foundations for Learning 100 course providing transitional support to a
classroom of approximately 23 freshman students
● Independently facilitated class lectures/discussions based on course objectives outlined in
departmental approved syllabus utilizing audiovisual aids, ensuring students had a firm grasp on
the information
● Composed lesson plans and course assignments for students alongside professor that coordinated
with student learning outcomes and goals
● Produced polished written correspondence for students via online communications and hardcopy
handouts
● Scheduled one on one meetings with students to maintain rapport and evaluate student course
progress
● Analyzed student feedback to effectively refine course to meet student learning needs

Skills
● Quick learner
● Adherence to formal policy and procedure
● Ability to work in a fast paced/high volume environment
● Above average interpersonal and organizational skills
● Written and verbal dissemination of information
● Ability to prioritize multiple delegated tasks
● Expert proficiency in computer systems (PeopleSoft, Hyland OnBase, Microsoft Office)
● Typing proficiency: 58 wpm

Awards/Leadership
Lambda Pi Eta National Communications Honor Society
Bronze Leadership Medallion
National Society of Leadership and Success

o Excellence Award: An additional honor given to those who complete five

additional community service hours and leadership trainings.