Masters of Business Administration

Jaypee Business School

Course Code: M4CIS02

Management Information &

Control Systems

Trimester-4

Academic Year 2010-2011

Course Instructor

Ashok Kumar Wahi

 Jaypee Business School

Introduction
Developing and using Management Information
Systems (MIS) effectively requires an understanding
of the business organization, management and
information technology. The overall objective of this
course is to expose the student to the full range of
management issues raised by information
technology. After an overview of the conceptual
foundations underlying all information systems, the
course deals with MIS applications within the
individual functional areas of business and covers
specific types of information systems including
decision support systems, executive information
systems, expert systems, and office automation. MIS
applications development is discussed, encompassing
information resource planning, systems analysis,
design, and implementation. The course covers the
management, control and security of MIS resources,
and societal and international issues. Students will
gain an understanding of business concepts and
develop skills in solving management problems using
software.

Objective
At the conclusion of this course the student will be
able to:

∗ Understand the role of MIS in organizations for

business strategy and competitive advantage
∗ Comprehend the issues relating to MIS management
including information systems strategy, technology
acquisition, and system development and
implementation
∗ Discuss MIS use in accounting, finance, marketing,
management, and production and solve business
problems in these functional areas using information
technology
∗ Solve business case studies using problem solving
techniques, decision making models, and decision
support software such as spreadsheets and database
management systems
∗ Discuss the issues related to managing international
information systems
∗ Appreciate issues relating to MIS ethics and security
∗ Assess future technological developments of the
information age and how these developments will affect
business organizations and individuals

Contact details
Name: Prof. Ashok Kumar Wahi

Management Information & Control Systems 1 Course Outline

Jaypee Business School

Telephone: +91 120 2594485

Email: ashok.wahi@jiit.ac.in

Management Information & Control Systems 2 Course Outline

 Jaypee Business School

Recommended Core Textbooks

reading list

Management Information Systems: Managing

the Digital Firm & Multimedia Student CD
Package, 10/E
Kenneth C. Laudon, New York University
Jane P. Laudon, Azimuth Information Systems
ISBN-9788131714317
Publisher: Pearson Prentice Hall
Copyright: 2007 ; 732 pp.

Enterprise Resource Planning, 3rd Edition

Ellen Monk & Bret Wagner
ISBN-13:9781423901792 | 272 Pages | © 2009
Publisher Cengage Learning

Supplementary Text Book

Information Technology for Management:

Transforming Organizations in the Digital
Economy, 6th Edition
Efraim Turban, University of Hawaii at Manoa
Dorothy Leidner, Baylor University
Ephraim McLean, Georgia State Univ.
James Wetherbe, Univ. of Minnesota and Univ. of
Memphis
ISBN 978-81-265-1441-0,
Publisher: John Wiley & Sons (Asia) Pte.Ltd.

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©2008, 720 pages

Due to the fact that information technology changes

so rapidly, there will be topics covered in class that
are not discussed/covered in the textbook.

3. Papers will also be assigned during the semester,

and instructor notes will be available.

4. Internet Sites
The following sites are very good gateways into the
mass of resources available relating to Information
Systems concepts and implementation issues.

http://www.cio.com
http://www.techrepublic.com
http://www.ittoolbox.com
http://www.bitpipe.com
http://www.cio.in
http://www.dqindia.ciol.com
http://www.computerworld.com
http://www.howstuffworks.com
http://www.iiitb.ac.in/ss/erp-faq/stdyctr.htm
http://www.technologyevaluation.com/

Additional
Carr, N. G. (2003). IT Doesn't Matter. Harvard
reading list Business Review, May2003, Vol. 81 Issue 5, p41-49,
9p, 1 graph, 2c; (AN 9720881)
Davenport, Thomas H.; De Long, David W.; Beers,
Michael C. (1998). Successful Knowledge
Management Projects. Sloan Management Review,
Winter98, Vol. 39 Issue 2, p43-57, (AN 159474)
Keil, M., Mann, J., & Rai, A. (2000). Why Software
Projects Escalate: An Empirical Analysis And Test Of
Four Theoretical Models. MIS Quarterly, Dec2000, Vol.
24 Issue 4, p631-664, 34p; (AN 4386298)
Klein, B. D. (2002). Internet Data Quality: Perceptions
of Graduate and Undergraduate Business Students.
Journal of Business & Management, Fall2002, Vol. 8
Issue 4, p425, 8p; (AN 9533387)
Raugust, Karen. (2005). The Wireless Frontier.
Publishers Weekly, 3/21/2005, Vol. 252 Issue 12, p19-
20, 2p, 3c; (AN 16495236)
Roberto, M. A. & Levesque, L. C. (2005). The Art of
Making Change Initiatives Stick. MIT Sloan
Sipior, J. C., Ward, B. T. and Roselli, G. R. (2005). The
Ethical and Legal Concerns Of Spyware. Information
Systems Management, Spring2005, Vol. 22 Issue 2, p39-
49, 11p, 3 charts; (AN 16195752)

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 Jaypee Business School

Trimester plan This synopsis may be modified as the course

proceeds

Session 1 & 2 Information Systems in Global Business Today

∗ How information systems are transforming
business, Information Technology Capital Investment,
six strategic business objectives: Operational
excellence; New products, services, and business
models; Customer and supplier intimacy; Improved
decision making; Competitive advantage; Survival.
Information Systems Are More Than Computers, The
Business Information Value Chain,
∗ How Businesses Use Information Systems, Business
Processes and Information Systems, Types of Business
Information Systems, Systems That Span the
Enterprise, Enterprise Application Architecture, The
Information Systems Function in Business

Learning Objectives
o Understanding the effects of information systems
on business and their relationship to globalization.
o Explain why information systems are so essential in
business today.
o Define an information system and describe its
management, organization, and technology
components.
o Define complementary assets and explain how they
ensure that information systems provide genuine value
to an organization.
o Describe the different academic disciplines used to
study information systems and explain how each
contributes to our understanding of them.
o Define and describe business processes and their
relationship to information systems.
o Evaluate the role played by systems serving the
various levels of management in a business and their
relationship to each other.
o Explain how enterprise applications, collaboration
and communication systems, and intranets improve
organizational performance.

Reading: Laudon Chapter 1 pp. 36-68.

Chapter 2 pp. 72-110.

Session 3 & 4 Information Systems, Organizations, and

Strategy

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∗ Organizations and Information Systems, Routines,

Business Processes, and Firms, Flattening
Organizations, Using Information Systems to Achieve
Competitive Advantage, Four generic strategies for
dealing with competitive forces, enabled by using IT:
Low-cost leadership; Product differentiation; Focus on
market niche; Strengthen customer and supplier
intimacy. The Internet’s impact on competitive
advantage, The Value Web,
∗ Managing Global Systems, The Growth of
International Information Systems, International
Information Systems Architecture, Organizing
International Information Systems, Local, Regional, and
Global Systems, Technology Issues and Opportunities
for Global Value Chains

Learning Objectives
o Identify and describe important features of
organizations that managers need to know about in
order to build and use information systems
successfully.
o Explain how the value chain and value web models
help businesses identify opportunities for strategic
information system applications.
o Demonstrate how information systems help
businesses use synergies, core competencies, and
network-based strategies to achieve competitive
advantage.
o Assess the challenges posed by strategic
information systems and management solutions.

Reading: Laudon Chapter 3 pp. 114-154.

Sessions 5 & 6 Achieving Operational Excellence and Customer

Intimacy: Enterprise Applications
∗ Business Value of Enterprise Systems, How
Enterprise Systems Work, Supply Chain Management
Systems, The Bullwhip Effect, Intranets and Extranets
for Supply Chain Management, Push-Versus Pull-Based
Supply Chain Models, The Future Internet-Driven
Supply Chain, Customer Relationship Management
Systems, How CRM Systems Support Marketing,
Analytical CRM Data Warehouse, Enterprise
Applications: New Opportunities and Challenges,
∗ Business Functions and Processes, Information
revolution, Function vs. Process, Paper-based
fulfillment process, Processes using Enterprise
Systems, Factors in growth of Enterprise Systems,
Main Frame Computing, Client Server Computing,

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Service Oriented Architecture, Types of Data in ES

Learning Objectives
o Evaluate how enterprise systems help businesses
achieve operational excellence.
o Describe how supply chain management systems
coordinate planning, production, and logistics with
suppliers.
o Explain how customer relationship management
systems help firms achieve customer intimacy.
o Identify the challenges posed by enterprise
applications.
o Describe how enterprise applications are used in
platforms for new cross-functional services.
o Differentiate a business process from a business
function.
o Identify the kinds of data that each main functional
area produces.
o Identify the kinds of data that each main functional
area needs.
o Define integrated information systems and state
why they are important

Reading: Laudon Chapter 9 pp. 387 - 418.

Monk & Wagner Chapter 1 pp. 15 - 28.

Sessions 7 & 8 Understanding Business Processes: Enterprise

Applications
∗ A Basic Procurement Process, Physical / Document
Flow, Information Flow, Enterprise systems in
Procurement, Process monitoring (Information flow), A
basic fulfillment process, Information Flow, Enterprise
System in Fulfillment, The Production Process, Types of
Manufacturing, Production Strategies, Production
Master Data, Bill of Material (BOM), Product Routing,
Emerging ERP Technology, ES in the Production
Process,

Learning Objectives
o Describe how a structured process for supply chain
management planning enhances efficiency and
decision making.
o Describe how production-planning data in an ERP
system can be shared with suppliers to increase supply
chain efficiency.
o Discuss sales and distribution in SAP’s R/3 system,
and explain how integrated data sharing increases
company-wide efficiency
o Describe how SAP R/3 processes a standard sales

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order
o Describe the benefits of Customer Relationship
Management software, a useful extension of ERP
software

Reading: Monk & Wagner Chapter 3 pp. 55 - 78

Monk & Wagner Chapter 4 pp. 80 - 114

Sessions 9 & 10 ERPs in Business

∗ IS/IT Projects, ERP Life Cycle, Cost / Benefit Analysis,
Defining Business Rationale: tangible and intangible
benefits, Technology Rationales, Business Process
Rationales, Strategic Rationales, Competitive
Rationale,
∗ Business Process Reengineering (BPR), Why
Reengineer?, What is Reengineering?, Risks in BPR,
BPR best practices, How do you figure out what
processes to reengineer?, Reengineering/Redesign
Choices, Clean Slate Reengineering, Technology
Enabled (Constrained) Reengineering, Comparison:
Clean Slate vs.. Technology Enabled Advantages,
Which Firm Should Use Which Approach?, Blend -
Somewhere Between the Two, Implementation Success
Factors, Project Manager Responsibilities, Change
Management, Change Management Techniques

Learning Objectives
o Evaluate the value added by each step in a
business process
o Develop process improvement suggestions

Reading: Monk & Wagner Chapter 7 pp. 169 - 192

MID TERM TEST

Sessions 11 & 12 ERP Implementation and Training
∗ ERP Modules, SAP Modules, Implementation
Approaches, Big Bang – Advantages & Disadvantages,
Phased Approach – Advantages & Disadvantages,
Running Parallel, ERP Training, Executive Training,
Project Team Training, End User Training, The Role of
ERP Systems in Business Processes, ERP Information
Output Capabilities, ERP Standard Reports, “Ad hoc”
queries, What is business intelligence?, How it all
works, Business Intelligence Tools, OLAP Functions,
End User Reporting, Knowledge Discovery, Data
Mining, BI Benefits: Data integration, Tools for looking
at data in new ways, SAP offers its own data
warehouse - BW

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Learning Objectives
o Discuss the key issues in managing an ERP
implementation project
o Describe some of the key tools used in managing an
ERP implementation project

Reading: Monk & Wagner Chapter 7 pp. 169- 192

Sessions 13 & 14 Securing Information Systems

∗ System Vulnerability and Abuse, Contemporary
Security Challenges and Vulnerabilities, Wi-Fi Security
Challenges, Business Value of Security and Control,
Establishing a Framework for Security and Control,
Technologies and Tools for Security, A Corporate
Firewall, Public Key Encryption, Digital Certificates
∗ Ethical and Social Issues in Information Systems,
The Relationship Between Ethical, Social, and Political
Issues in an Information Society, The Moral Dimensions
of Information Systems, How Cookies Identify Web
Visitors

Learning Objectives
o Explain why information systems are vulnerable to
destruction, error, and abuse.
o Assess the business value of security and control.
o Identify the components of an organizational
framework for security and control.
o Evaluate the most important tools and technologies
for safeguarding information resources.
o Identify the ethical, social, and political issues that
are raised by information systems.
o Identify the principles for conduct that can be used
to guide ethical decisions.
o Evaluate the impact of contemporary information
systems and the Internet on the protection of
individual privacy and intellectual property.
o Assess how information systems have affected
everyday life.

Reading: Laudon Chapter 8 pp. 346 – 381.

Laudon Chapter 4 pp. 158-195

Sessions 15 & 16 Information Systems for Managers

∗ Management Information Systems (MIS),
Management Control Systems, IS uses in Functional
Areas, Planning and Control Activities in Different
Functional Areas, Anthony’s Framework, Simon’s
Framework, Desired characteristics of Information,

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∗ System Users And Developers, A Shift from Clerical

to Managerial Problem Solving, The Virtual Office,
Advantages and Disadvantages of Telecommuting,
Hoteling, End-user Computing, Documenting
Information Systems, Common Documentation
Techniques, Document And System Flowcharts, Data
Flow Diagrams, Context Diagrams, Decomposition in
DFDs, Program Flowcharts, Decision Tables, CASE
Tools, Pseudocode

Learning Objectives
o Describe different types of decisions and the
decision-making process.
o Assess how information systems support the
activities of managers and management decision
making.
o Demonstrate how decision-support systems (DSS)
differ from MIS and how they provide value to the
business.
o Demonstrate how executive support systems (ESS)
help senior managers make better decisions.
o Evaluate the role of information systems in helping
people working in a group make decisions more
efficiently.

Reading: Laudon Chapter 12 pp. 504-539.

Sessions 17 & 18 Enhancing Decision Making

∗ Decision Making and Information Systems,
Information Requirements of Key Decision-Making
Groups in a Firm, Stages in Decision Making, Systems
for Decision Support, Overview of a Decision-Support
System, Sensitivity Analysis, Systems for Decision
Support, Executive Support Systems (ESS),
∗ Management Support System (MSS) Modeling And
Analysis, Static and Dynamic Models, Certainty,
Uncertainty, and Risk, MSS Modeling with
Spreadsheets, Decision Analysis with
Decision Tables and Decision Trees, The Structure of
Mathematical Models for Decision Support,
Mathematical Programming Optimization, Multiple
Goals, Sensitivity Analysis, What-If Analysis, and Goal
Seeking, Problem-Solving Search Methods, Simulation,
Visual Interactive Simulation,
∗ Spreadsheet Use and Compliance, Spreadsheets are
good for what they were intended, Spreadsheet Risk
Indicators, Common Spreadsheet Errors, Real life
spreadsheet accidents, Program
design/documentation, Reporting and ongoing
maintenance,

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 Jaypee Business School

Learning Objectives
o Describe different types of decisions and the
decision-making process.
o Assess how information systems support the
activities of managers and management decision
making.
o Demonstrate how decision-support systems (DSS)
differ from MIS and how they provide value to the
business.
o Demonstrate how executive support systems (ESS)
help senior managers make better decisions.
o Evaluate the role of information systems in helping
people working in a group make decisions more
efficiently.

Reading: Laudon Chapter 12 pp. 504-539

Sessions 19 & 20 Revision

END TERM TEST

Assessment details
Grade Components

Weighta
S. No. Components
ge (%)
1 Group Assignment 20
2 Mid Term 30
3 Surprise Tests 10
4 End Term Test 40
Total 100

GROUP ASSIGNMENT (15%)

Task:
The students will be assigned a specific research paper and will be
required to present their understanding and assessment of the situation in
a group to the rest of the class.

Deadline:
The exercise will be carried out not in advance of the 8th session of the
course of study without any pre-announced date.

Management Information & Control Systems 11 Course Outline