SHIELD Consulting ​ 1

Real-time Crime Prevention System

Presented by SHIELD Consulting

Emily Cleveland, Morgan Crutcher, Rick Eber, Garret Heathcote, Mamadou Ritassida

November 2015
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Company Overview:

“SHIELD Consulting is comprised of a highly experienced and knowledgeable staff with extensive

real world experience in the security and telecommunications fields. We provide proven solutions that

are purposefully designed to meet our client’s specifications. Our solutions are reliable, scalable and cost

effective answers to current and future needs.” - CEO of SHIELD Consulting

Table of contents

Company
overview…………………………………………………………………………………………………………………
………....…2

Executive
Summary…………………………………………………………………………………………………………………
…………….3

Description of Services and

Functions…………………………………………………………………………………………………..5

Usage
Scenarios…………………………………………………………………………​………………………………………
……………..…..?

Mobile Device
Requirements………………………………………………………​……………………………………………………
……?

Support Plan - Backup and

Recovery………………………………………………​…………………………………………………..…?

Financial
Breakdown…………………………………………………………………………​……………………………………
………………?

Assumptions and Solution

Architecture………………………………………………​…………………………………………………?

Communication
Network………………………………………………………………………​……………………………………………
….?
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Executive Summary:

This proposal presents the SHIELD Real-time Crime Prevention (RTCP) System. SHIELD RTCP is a

telecommunications solution designed to fight crime in a metropolitan area public park. This is achieved

by providing real-time actionable intelligence to all those involved, from the park patron to the

responding public safety officers, to mitigate or prevent criminal and emergency situations in its

coverage area. Our RTCP system provides public safety responders with the timely information they

oftentimes lack in order for them to react to situations appropriately. Our solution also provides

invaluable investigative and evidentiary support for the prosecution of criminal acts and the mitigation

of emergency situations after the fact. This is achieved through the integration of this solution into the

existing traditional efforts currently being implemented by the municipality.

The fact that public safety is grossly understaffed due to budget restraints in most municipalities

has given rise to the need for alternative solutions to supplement current traditional efforts. We

recognize that such systems need to be affordable, reliable, sustainable and interoperable with current

public safety evidence and operating procedures. In addition, we understand that civilian city employees

and park patrons alike can play a crucial role in supplementing this real-time crime prevention system,

especially if given the appropriate telecommunication tools. We have taken these elements into

consideration and designed a solution that will supplement current public safety efforts with the help

they so desperately need. In addition, our solution provides its own independent deterrent effect to

crime in the implementation coverage area due to its conspicuous and pervasive design.

SHIELD RTCP provides the telecommunications system geared toward real-time crime

prevention. Our solution incorporates municipality-owned fixed and mobile high-definition cameras and

fixed emergency telephones. These municipality-owned elements are additionally supplemented by the

use of our specifically designed app for cellular smartphones and a companion website for other

portable devices such as laptops and tablets. These devices provide real-time information updates to all
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users as well as allow them to record data into the system while within the confines of the park. All of

these devices feed our network with a large amount of data. Our solution for the networking of this

system accounts for recording, secure storage, retrieval, and disaster recovery of data.

A simple and effective training plan for all park patrons, public safety personnel, Emergency

Management volunteers and support staff is also included within our solution. Training will be

completed either by in-person presentations or an online course taken from our website. Training

requires minimal time to complete for most users which can typically be done in less than thirty

minutes. Our solution is highly end-user friendly and requires minimal technical skill to operate. More

advanced training for public safety, IT support services, and RTCP system control personnel is provided

as well. Cross training for the traditional 911 Communications Center staff to operate the system’s

control center, if the need arises, is currently being negotiated with the 911 board.

Our solution is scalable and can be easily modified as conditions change. Scalability variables can

be adjusted for staffing numbers, budget adjustments, the geographic make-up of the desired

implementation area, as well as the response needed due to fluctuations in crime patterns. Our full

proposal provides a detailed six-month timeline for the initial implementation of this solution.

Innovative design concepts and educational programs geared toward crime prevention have also been

incorporated into our solution to enhance the telecommunication aspect. Finally, our solution is well

below the prescribed budget parameters while still taking into consideration initial sunk costs and the

sustainability of hardware, software, personnel expenses and other innovative concepts over the

requested eight-year life cycle of this project.

Description of Services and Functions

The SHIELD Real-time Crime Prevention (RTCP) System was designed from the ground up with the safety

of all users in mind. Our solution is designed with robust telecommunications technology purposefully
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built for real-time crime prevention while maintaining ease of use for all end-users. We then take our

solution a step further and provide additional innovative concepts to supplement the

telecommunication aspects of our system. Our solution provides the following services and functions:

● Control Centers (2).​ There will be two control centers, one will be located in the 911
Communications Center. This will be staffed during park operating hours (7am - 11pm) 7 days
per week, and additionally upon request for special events, by trained staff. The staff salaries are
covered in our proposed budget. The second control center will be located in the park office. It
will be a slightly scaled down version of the main control center, but will maintain nearly the
same functionality. This secondary control center’s main uses will be for maintenance on the
park’s system and for park staff to be able to view camera images when needed.
● Two 100TB servers and 20TB of cloud storage through Google.​ One server will provide main
storage at the 911 Communications Center and the other serves as a backup and recovery
system located at the park office. Long term storage of investigative evidence and additional
disaster recovery is provided by the cloud storage option.
● Fixed HD Bosch NBN-80122-F2A cameras (25).​ These cameras will be strategically placed
throughout the park. They will be contained within weatherproof housings affixed to existing
structures within the park such as buildings and light poles.
● Body worn Wolfcom 3rd Eye​ ​cameras (20).​ These will be worn by park staff, park police and
volunteers while on duty. The number of cameras in use will be determined by the number of
the staff on duty at any one time.
● Lighted ETP-MTE VoIP Emergency Call Boxes (20).​ These will be strategically placed throughout
the park. They will provide VoIP one-touch calling to the system monitoring station at the 911
Communications Center.
● Wolfcom Emergency Management Solution software.​ This will incorporate fixed and mobile
camera data. Data will be accessible to authorized personnel. Video will be stored for 30 days
unless specifically requested to be kept longer.
● Stand alone network.​ This network includes the telecommunications switch closet located
within the park to the 911 Communications Center system monitoring station. Communication
between the two remote locations will be provided by Comcast Business Class service.
● Smartphone App and Website.​ The app and website will provide park patrons with the ability
to report incidents and submit video feed or images. App users can request immediate
assistance from local law enforcement in two clicks.
(insert pics of App & Website)
● SHIELD RTCP System Training​. Six initial system Train-the-Trainer sessions for park staff, public
safety, Emergency Management volunteers and system control personnel is provided by SHIELD
Consulting during the first 6 month implementation period. Five additional training sessions over
the seven and a half years following are also provided if refresher or additional training is
needed. All training will be scheduled as needed and the length of each session will depend on
the needs of the group being trained and the type of training presented.
● Innovations to supplement the telecommunications system. ​Requested public service
announcements of the system implementation will be made to all local radio stations to raise
awareness for park patrons to utilize the services provided. Also, this will serve to begin the
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deterrent effects of its existence to would-be criminals. Ten empty camera housings are
incorporated to provide the illusion of heightened security. Free scheduled presentations in the
park will made by public safety trainers geared toward the education of park patrons in regards
to personal safety considerations and their response to emergency situations. These will be
announced via public service announcements over local radio as well as pushed out as
notifications via the RTCP system app and website. Funding for free handouts such as bike locks,
gun locks and emergency whistles for attendees are provided by our solution.​ ​Free safety tip
flyers (also containing information about the RTCP system) will be readily available at the park
office. Printing for these flyers is included within the cost of our solution. Free technical training
sessions on the use of the app and website are provided to the public by public safety trainers.
These sessions will be held at the park and scheduled as requested through the provided
website. Minimum numbers of attendees will be required. Emergency management volunteers
will replace or assist public safety and control center staff, when available, to mitigate personnel
issues if they arise.

Usage Scenarios:

Our system provides many solutions for all users to more efficiently and effectively conduct business:

Scenario 1. ​Park patrons and park staff are provided with an increased level of security and response

options to criminal and emergency situations that otherwise would be unavailable. For example, if park

patrons or staff are involved in, observe, or are made aware of a situation, they will have several options

to respond using the SHIELD RTCP System:

1. For both groups - use one of the emergency call stations that are under video
surveillance to call for immediate assistance.
2. For both groups - use the provided app to signal for GPS specific help and have the
ability to record and transmit video of the situation if they choose.
3. For both groups - physically signalling for help from within the view of a fixed camera
will alert system control personnel to the need for assistance. The location is known by
personnel by the location of the camera within the park.
4. For park employees - use their portable body camera to capture video while they call
911 on their cell phone or from one of the call stations.

Scenario 2.​ Responding public safety officers will have the ability to use the public safety login feature of

the app on their smartphone or the website from their in-car mobile data terminal (MDT) to see video of

incidents in real-time as they respond. 911 Center dispatchers will also be provided with real-time

updates of an incident from the RTCP System control center personnel. This information will then be

relayed by the dispatchers to public safety officers in the field as well.

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Scenario 3. ​The existence of this solution will greatly mitigate the need for routine patrol in the

implementation area. The conspicuous and pervasive design of the camera housings, emergency call

boxes and body cameras worn by park staff will present their own deterrent effect to criminal behavior.

They also allow for quicker response times to non-criminal emergency situations such as injuries,

illnesses or lost persons within the coverage area. This will allow public safety units to dedicate more

enforcement efforts in other problem areas.

Scenario 4. ​Criminal case follow-up investigations will benefit in two ways. First, the video provided by

the RTCP system offers great evidentiary value to investigators and the prosecutor’s office. The video

can capture the actual criminal act or suspects and witnesses in the area. Secondly, the benefit of the

system’s ability to store the high-definition video for a 30 day period is crucial. This provides the

investigative staff a window of time, previously unavailable, in which to respond to related incoming

cases and secure this evidence for an extended period of time for prosecution.

Mobile Device Requirements:

Mobile devices must meet the following specifications to run the app:

● Apple iOS 7 +, Android & Windows phones; PC/tablet

● Ability to connect to the internet
● Must have Geo-location capability
● Preferred to have a camera

Support Plan - Backup and Recovery:

We have chosen to keep this potentially sensitive data secure by storing it in-house on two separate,

redundant 100TB servers. In the case of a power outage, we will have a gas powered generator at the

park office. These generators will subsequently power the switches, fixed cameras, and the emergency

call towers. The 911 Communications Center is already setup with emergency backup power. If there

are any power blips, the uninterrupted power supply will automatically kick on and will provide at least

27 minutes of power. SHIELD will train municipality IT staff for the support of this system.
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Financial Breakdown:

(INSERT FINANCIAL SPREADSHEETS HERE)

Assumptions and Solution Architecture:

Our solution incorporates the following assumptions:

● The park has free publicly provided WiFi.
● The park has an office with sufficient filtered and reliable 120V power for our system and an
area for the system telecommunications switch closet.
● The park will make the appropriate modifications to maintain the security and integrity of the
equipment.
● The park office is equipped with natural gas/propane service that can be ran to the emergency
generator.
● The park office is equipped with HVAC to maintain a homeostatic temperature of 65 degrees.
● The 911 Communications Center has sufficient filtered and reliable 120V power and sufficient
space to house our RTCP workstation and staff.
● The 911 Communications Center has made allowances for our system transmission lines to be
run into their building.
● The 911 Communications Center is providing a workstation that has 4-5 monitor mounting
capacity.
● Emergency management exists in the municipality and has agreed to provide volunteers to
assist when provided with adequate advance notice of a need.
● Public safety has agreed to conduct periodic scheduled educational talks and tech training
sessions on the app and website for park patrons as part of their regularly scheduled duties.

Solution Architecture:

Equipment

Fixed cameras. ​Our system utilizes the Bosch NBN-80122-F2A (PoE) HD camera. These cameras offer 4k

Ultra HD and a 1080p resolution. This camera also offers intelligent Video Analysis, meaning that the

camera can be programmed to notify the monitors when activity is happening in a certain camera field

of vision. This can be extremely helpful for after park hours monitoring. The camera housing used is the

Bosch UHO‑HBGS‑11. This is an enclosed housing with a tinted front window. We have decided to

purchase a total of 35 camera housings that will be mounted in various locations around the park. Ten of

the camera housings will be empty. There are two types of mounting accessories available. The two

different mounting accessories provide for all possible mounting options and include the Bosch LTC

9215/00S and the Bosch LTC 9213/01.

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Transmitting equipment for 4K Ultra HD Cameras. ​Our solution will utilize the Cisco Meraki

MS320-48FP PoE switch.​ ​ This switch provides enough port density and the PoE function to power all 25

fixed cameras. This switch is also stackable in the event that additional ports are needed. Category 6

ethernet cabling will be used to connect cameras via PoE. Cameras that are at a distance greater than

100 meters will be equipped with the Outreach Max PoE extenders. The number of Outreach Max PoE

extenders utilized will depend on the distance needed.

Data Storage.​ In order to store data, we will use​ two​ 100TB servers, HP XP7, and 20TB of cloud storage

through Google.​ ​One server will be located in the secure 911 Communications Center and the other at

the system workstation in the park office​. The park office server will serve as the backup/disaster

recovery unit for the system. We will use Bosch DIVAR IP 7000 1U DIP-7040-00N to capture the data

from the cameras and store onto our servers.

Body worn camera for park staff. ​The body camera that we chose is the Wolfcom 3rd Eye Body Camera.

These cameras have 1080p resolution and H.264 video compression. The camera offers 17 hours of

video storage on the device and has an internal GPS to tell where the recording is taking place. The

camera also provides a wide angle lens offering a 120 degree field of vision. This camera comes with a

set one-year warranty with the option to extend to two-years and free upgrades if a new camera from

Wolfcom is introduced to the market. These cameras also offer two-way audio so it can act as radio

between park staff. There are two types of mounting devices provided as stock items as well as charging

cords, HDMI, and USB cables. Downloading of the mobile cameras is achieved by attaching them to the

park office computer, via USB, which will house the Wolfcom Evidence Management Solution. Charging

is complete via an AC adapter.

Emergency call boxes.​ Our solution uses 20 Talkaphone ETP-MTE (blue dome lighted) tower stations and

phone configuration VoIP-600E . This phone configuration provides a one-button emergency

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push-to-talk function. Connectivity for the emergency phones will be provided by Category 6 ethernet

cable to the PBX in the park office. The units will derive their power from the existing power lines in the

park. We provide the call box functionality by use of the PBX_IP PBX system also provided by

Talkaphone. This includes all 20 call boxes and two licenses for PBX-IPPHONE desk phones, one phone

to be utilized in the park office and one in the 911 Communications Center to receive calls. We would

initially use 20 of the 56 port licenses available with this PBX system. This allows for future

implementation of emergency call boxes if desired.

(INSERT PICTURE OF PHONE)

Communication Network:

We have decided to implement Wolfcom’s Evidence Management Solution because it is

compatible with our body cameras and has been highly rated on its ease of use. It is robust and

customizable while maintaining compliance with IACP (International Association of Chiefs of Police)

standards. We are able to run our surveillance cameras and body cameras through the same software,

which allows for a more streamline monitoring process. This software allows for the organization of

digital evidence to be prioritized and stored in a central location or distributed locations. Our storage

solution utilizes two 100 TB​ ​servers and 20 TB of cloud storage through Google. The server in the 911

Command Center will be the main server, and the server in the park office will be the redundant server.

Each server will be partitioned with VMWare which will create additional redundancy within the servers.

The computer we will use to run and manage our RTCP will be the Lenovo K450e. This machine

was chosen based on the client specifications that the softwares list in their manual. This specs of this

device are listed below:

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This graphics card offers around the same quality of service, however, the 4600 Intel HD Graphics tends

to have more power. We will purchase a monitor separately from the desktop tower because Lenovo

does not offer an affordable option to meet the client requirements. Therefore, we will purchase the

ASUS VS24AH-P. This monitor offers the the correct pixel sizes and the minimal size requirements. It is a

24” monitor with 1920x2000 pixels. We selected Comcast Built for Business internet with download

speeds of 150Mbps and upload speeds of 20 Mbps. This service is rated to handle the capacity of

storing and sharing large amounts of media. This is ideal for the amount of video that will be recorded

per day from 25 fixed cameras and 15 in-use body cameras.

Disaster Recovery Plan

In the case of a natural disaster that would result in loss of power to the park office or 911

Communications Center, there is a backup generator at each location. The backup generator at the park

office can withstand up to 150 mph winds and temperatures of -41 degree fahrenheit. The UPS allows

for at least 27 minutes of uninterrupted power if using 80 kW which will provide power to our servers.

As long as the server is functioning appropriately, all of our cameras will remain operational. The

primary server is located in the 911 Communications Center with redundancy located in the park office.

We store active evidentiary data on the paid Google cloud storage. In the event that both servers go

down, active investigations will still have access to their data.

Sustainability of Real-Time Crime Prevention Solution

In order to sustain our plan for an eight year time frame, we have created a tested lifecycle

management plan. We have developed an algorithm that accounts for current industry practices and

inflation. This forecast will not take into account the advancement of technology that is not already

known or the reduced cost of certain technologies because of proprietary ownership being relinquished.
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Sustainability of Wolfcom Products

Wolfcom offers warranties for each of their products. The 3​rd​ Eye body cam offers a standard

1-year manufacturer's limited-warranty. However, for $350 per camera, Wolfcom offers a standard

2-year warranty that encompasses a free upgrade of warrantied cameras when a new Wolfcom camera

is released to market. Our plan is to warranty 15 cameras and use five cameras solely for backup

purposes. Since Wolfcom promises to release a new camera every 18 months, the 15 warrantied

cameras will be replaced for free with five cameras still in good condition. The goal is to replace all 20

cameras every four years.

Sustainability of Talkaphone Products

The Talkaphone emergency call towers come with a five-year warranty on the metal

components. The telecommunications components (VoIP-600E, PBX_IP) come with a 12-month

warranty. The only maintenance we foresee is the need to purchase light bulbs for the top of the towers

(Talkaphone ETP-EL 12/24). We recommend the purchase of 20 extra light bulbs, one for each tower, at

the time of the original purchase of the emergency call towers (no inflation need be applied). The bulbs

will cost $470 each or $9,400 for 20. Replacement should not be needed for the call towers or any of the

PBX equipment through the eight years.

Sustainability of Bosch Cameras and Accessories

The Bosch cameras come with a minimum of a three year warranty and on all products,

including our fixed cameras, housings and mounting devices. A plan for replacement of these cameras is

not needed within the eight year window of this project. We suggest incorporating a credit of $5,000 for

unforeseeable natural events such as lightning, tornadoes, and extreme cold.

Sustainability of Computing Devices

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The Lenovo computer tower has a 1-year standard manufacturer’s warranty. An additional

warranty is not available and should not be needed. This item should be replaced on the same schedule

as the Wolfcom 3​rd​ Eye body camera at the 4 and 8 year mark after total implementation. The cost for a

similar computer in 2019 would be approximately $1132 and $1263 in 2023 per computer. The total

eight year sustainability for the replacements of the computer towers will cost approximately $5792.

The Asus VS24AH-P monitor comes with a 3-year complete warranty. This should be replaced on the

same schedule as the previous two components. The monitor’s anticipated cost will be near $249 in

2019. The next scheduled replacement would be in 2023 and the estimated cost would be $278. It is

believed these monitors will come with a very similar warranties. We suggest incorporating a credit of

$2,000 for unforeseeable natural events.