UAL002669

TSA UAL003298

SUBJECT TO CONFIDENTIALITY PROTECTIVE

ORDER RE SEPTEMBER LITIGATION
MC 97 AKH SDNX
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 SECURITY

OVERVIEW

SECURITY POLICIE
POLICIES

CARZIAGEOFWEAPOO
CARZIAGEOFWEAPOOS

SABOTAGE THREAT

UNLAWFUL INTERFERENCE

PASCNGCR MIWONDUCI

SECURITY POLICIE
POLICIES

AIRPANE GROUND SECURITY

F1IGH SECURITY SLTUS

BAGGAGE

POO267
SUBJECT TO CONFIDENTIALITY PROTECTIVE
ORDER IN ITE SEPTEMBER II LI11GATION
TSA UALOO3300 21 MC 97 AKI SDNY
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 PROHIBITED USAGE OF ALCOHOL
PERFORMANCE PROHIBITED IF

ALCOHOL CONCENTRATION OF OO4 OR EA1CR

USING AKOHOL ON DUTY

WITHIN HOUR
HOURS OF USING ALCOHOL GROUND

CREW

WITHIN HOUR
HOURS OUSING AKOHOL FLIGHT

CREW

HOW R2NDOM TESTING WORK

WORKS

JUST BCTOEE DUNG ORJUSISITER PERFORMANCE

RAEDO SEKCTON WJH REPHCEMCNT

25RATC

EVICZITIAI BREATH TCSTUSG DEVICE

DEVICES EBT APPROVED

BY NRTSA

CONSEQU TIC ES

REMOVAL FROM SAFETYSENSITIVE POSITIORT

POSITIORTS

NO RCTUNI UNLESTHRNIL

EVALUATED BY SUBSTANCE ABUSE

PROFESSIONAL

COMPILED WITH RECOMMENDATION

RECOMMENDATIONS

PAS
PASS RTI TEST

SUBJECT TO FOLLOWUP REST

RESTS

UAL002672

SUBJECT TOCONFIDENTJALITY PROTECTIVE

TSA UALOO33O1
ORDER IN RE SEPTEMBER II LITIGATION
21 MC 97FAKHSDNY
TSA REDACTED DO NOT COPY OR DISCLOSE
 GROUND SECURITY COORDINATOR

ARE LOCATE4 AT ALL UAL STATIONS

IS RESPONSIBLE FOR THAI STATION

STATIONS SECURITY

PNXEDURES

WILL ADVISE UAL AGENCIE

AGENCIES OF ANY SCCUNTY

BREACHE
BREACHES WHICH AFFECT UA OPERATIONS

COORDINAIE
COORDINAIES SECURITY WITHTHE LNFLIGU

SCCURIY COORDINATOR WHILE ON GROUND

P I4Y

ID BADGE
BADGES AND ACCES
DOOR ACCESS

IN AREA
AREAS NOT TO GENERAL PUBLIC
AIRPORT OPEN

WHEN MA3CING ASTENOR WPLAOE INSPCCBO

WHEN AOSSING RINIP IREA

IREAS FROM AFRPTANC

NPLANEWHILEIIISONTHC

PERSON NOT
PERSONS WEARING ID

ANYONE NOT WEARING ED

SUBJECT 10 CHFLCNGC BY GROUND CCUFLTY

FAA FINE
FINES THE ZNOWTT OFST 1000

CBALLCNG ANYONE NOT WEARING ED

P

SUBJECT TO CONFIDENTIALITY PROTECT WE

TSA UAL003302 ORDER IN RE SEPTEMBER LITIGATION
21 MC 97 AKH SDNYJ
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UALOO2G3
 ACCES
DOOR ACCESS

NO TAILGATING THOUGH SECURITY DOORS

USE CARD OR NUMBCI CODES

P
OS

AIRCRAFT PRCFLIGHT INSPECTION

LAW GRONM
COO ENIAND SCEUNTY

P XRVP IX

AIRCRAFT PREFLIGHT INSPECNON

COCKPIT DOOR SHOULD BE CLOSED WHEN OOCKPU

LEII UNATTENDED

CTY CU

UAL002674
TSA REDA2TED SU8JEC
ORDER
TOCODENT1POTECVE
IN RE
SEPTEMBER II L1TIGATON
UAL003303 21 MC 97
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 INFLIGHT SECURITY COORDINATOR

SC
THE CAPTAIN IS THE IRTTIGU SECURITY

COORDINATOR

REVICW
REVICWS SECURITY STATU
STATUS

PLANNED WEIGHT MANIFEST

ACARS

KID

FLIGHT SECURITY STATU

STATUS

PLANNED WEIGHT MANIFEST

KI

SECURITY STATU
STATUS

UAL002675
SUBJECT TO CONFIDENTIAL1TY PROTECTIVE
ORDER IN RE SEPTEMBER II UT1GATION
TSA UAL003304 21 MC 97 AKH SDNY
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TSA REDACTED
 FLIGHT SECURITY STATU
STATUS

RIGI

CARRIAGE OF WEAPONS
WEAPON

CUSTOMER SERVICE MUST ENSURE ALL FAR

L08L REQUIREMENT
REQUIREMENTS ARE MET

LB UAFOZRNUR
UAFOZRNURS 4013 CMMPLEIED VD SIGNE4

US GOVUNMAIT EMPLOYEE
EMPLOYEES ARE NOT RENUIROL TO

SIGN THE FBRM

ADVIE THE PM CAPTAIN AND OD PCFAS

PCFA
OF THE SCAT LOCATION ATTACH AMMI PERSON

FONUISVCN TO THE AIGHI OFFICERS

CARRIAGE OF WEAPONS
WEAPON
CNDNCR REQUIRED OF ARMED PASSENGER
PASSENGERS
UELETSM UNIFORM ROUST KEEP WPOE
CONCOTL
USC DF WEAPON PERMIEND ONLY IN CXTMOTDINARY

VOHIBITED FROM CONSUMING ALCOHOLIC

BEVCRAGC
BEVCRAGCS

FEDERAL AIRMIRSHA
AIRMIRSHAS WILL AWE THAZ THE

CAPTAIN AND OTHCR ARMED PASSCAGAS

PASSCAGA AIT AWARE

OF THEIR PRESENCE

UAL002676
SUBJECT TO CONFIDENT1ALITY PROTECTIVE
ORDER 1N RE SEPTEMBER II LITIGATION
TSA UAL003305 21 MC 97 AKH SDNV
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TSA REDACTED
 SABOTAGE THREAT OBJECTIVE
OBJECTIVES

LDCRNIFI METHOD
METHODS FOR HANDLING SABOTAGE

THREAT RNFLIGHT

IDENTIFY RNETHOD FOR HANDLING SABOTAGE

THREAT ON THE GRCUN

SABOTAGE THREAT ON GROUND

SABOTAGE THREAT ON GROUND

THREAT

HOWRVU
RDOYU1 IF
THC
PAS
OTH PASSAGA OVA

RR
C ZNT

UAL002677
SUBJECT TO CONFIDENTIALITY PROTECTIVE
ORDER IN RE SEPTEMBER 11 LITIGATION
RFS1 TJALOO33O6 21 MC 97 AKEI SDNY
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TSA REDACTED
 TOCONFIDENTIALITY PROTECTIVE
SUBJECT
ORDER IN RE SEPTEMBER II LITIGATION
TSA UAL003307 MC 97AKH CSDNL
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TSA REDACTED
 SPECIAL EMERGENCIE
EMERGENCIES

REPORTING SPEDAL EMCRGENCIC

EMCRGENCICS

HIJACKING

COVEN COMMUNICATION
COMMUNICATIONS

TR3NPONDER

HOSTIIEMRSPACE

EMERGENCY AUTHORITY

REPORTING SPECIAL EMERGUCIE

EMERGUCIES

THE PILOT SHOULD CCOCNPLISH THE FOLLOWING

UNISANC PMLC AMIT

WCNCY RADIO AGE

TSA REDACTED SUBJETO CONFIDENTIALITY PROCIVE

ORDER IN RE SEPTEMBER UTIGATION

UAL002579
21 MC 97 AKH SDNY
TSA UAL003308 DO NOT COPY OR DISCLOSE
SAFETY OF PASSENGER
PASSENGERS AND CREW AXE

NAT JEOPARDIZED

TIA POLICY IS TO COMPTY WITH HIJACKER

DEMAND
DEMANDS AFTER CONSIDENNG

RAHIIOV LANDING AT MAJOR DMESUC

TYL1

CAPTAIN
CAPTAINS AUTHORITY

CAN ELECT IOERMINAZE THE HIJACKING FT IT IS

SAFER COURSE OF ACTION

WILL BE SUPPORTED VANOU

BY VANOUS UAL
DEPARZNNT
DEPARZNNTS AND GOVERNMENT AGENCIE
AGENCIES

CREWMCMBER
CREWMCMBERS WILL COOPERATE WITH

AUTHORITIE
AUTHORITIES TO FCILITAAE RELEASE AS SOON AS

POSSIBLE

WHEN

ILI
USCCOTNINUFLICATION
USCCOTNINUFLICATIONS
NCCESSAIY

TJZLPODCR CODE
CODES 770C ARSI 1500

RRY
PIP

STJBJEA
UAL002680 TO COF1DENT1JTY PROTEC1IVE
ORDER IN RE SEPTEMBER
LRFLOATIQN
21 MC 97 AKH SFLNY
TSA UAL003309 DO NOT COPY OR
DSCLOSE

TSA REDACTED
 OBJECTIVE
OBJECTIVES

FAMILIARIZE PFLOT
PFLOTS WITH UAL POLITY

REGARDING PASSENGER MISCCNDUC AND CREW

ASSAULT

KICNRTFY THREE LCVEL

LCVELS PASSENGER

MTSCONDUCT

IO CONFLICT
IDENTIFY TECHNIQUES MANAGE
SITUAXIONS

POLICIE
POLICIES ON PASSENGER
MISCONDUCT

LJA WILL NOT CARRY PASSENGER WHOSE CONDUCT

OR CONDTNON THREATEN
THREATENS SAFETY OR COMFORT OF

OTHER PASSCNGCRC

FAR
FARS PROHIBIT THE BOARDINGOF ANY

PASSENGER WHO APPEARS

APPEAR TO BE INTOXICATED

IF ON BORD RETNOVE OC PROMPTLY RATUAN TO

PREVENT HARM TO FEFLOW PLSSCNGCI

MISCONDUCT CATEGOTY
MINOR MISCONDUCT

EXARNPK
EXARNPKS
DISORDATY COTUCT

VERBIL IBUSA

HMSSMAIC

CUSTOMER SERVICE SUPERVISOR CSS WILL

MEET TLIGHT AND COUNSEL

RYT

UAL002681
SUBJECT TO CONFEDENTIALITY PROTECTIVE
ORDER IN RE SEPTEMRER II LRNOATION
TSA UALDO33JQ MC 91 AKH SDNY
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 ENTRY INTO HOSTILE AIRSPACE

AIRSPEED LES
LESS THAN 400 KNOTS

ALTITUDE BETWEEN 10000 AND 25000 FEET

SQUAWK

IF INTERCEPED FOLLOW THE MTETCEPTOR

MTETCEPTORS

SIS
OM

BREAK TIME

PASSENGER MISCONDUCT

UAL002682

SUBJECT TO CONFJDEWTLALFFY PROTECTIVE

ORDER IN RE SEPTEMBER UTIGATION
TSA UALOO33U
MC97AKHSDNL
DO NOT COPY OR DISCLOSE

TSA REDACTED
 MISCONDUCT CATEGORY
VIOLATION OF FAR
FARS
EMPIE
EMPIES
OIRCLAICD NVSCONDUC

YJ
REFUSAL TO STOP SMOKING SMOKING IXS

IIOR TPCRWG VITH SMOKE

DETECEOR

FIIHUE TO FASTEN SEAL BTH WHILE THE SEA

SEAS BALL

SGI ILLUMMAIL

OPERAUNG AUTHORIZED CKCVONIC RUIPMCNT

TANTPCR NG WUB AIRPLANE UTPNTEN

CSS WILL ME LIGHT ANDOBTAIN DATA FOR

FAA ACTION

MISCONDUCT CATEGORY
CRIMINAL ACT
ACTS

EXAMPLE
EXAMPLES
ASSAZSH OR CREWMIBC IUCRFCNCC

BOMB TLEAI HJACKTHG OR SABOTAGE

UIIAUTHORIZCD CARNAGE OF WEAPO

WEAPOS

USE OR CARNAGE OCNNOZBUL

WILLFUL DAMAGE TO
PROPTY

P NNRI

REMOVAL OF PASSENGER

NOT INVOLVING SAFETY

7YI
UAL002683
SUBJECT TO CONFDENTLALLTY PROTECTIVE
ORDER RN RE SEPTEMBER 11 LMGATTON
ISA UALDO33I2 21 MC 97 TAKH SDNY
DO NOT COPY OR DESCIOSE

TSAREDACTED
 REMOVAL OF PASSENGER

CREWRNCMBER
CREWRNCMBERS SHALL NOT ACNVEIY PARTICIPATE

RCMOVALIFPOSSIBK
PERSIADE DCPLAXC VOLUNTARILY
PASSENGER

IF PCMTA
PCMTAS AN TAIL USE OF WOFLABLE FORCE IS

LAW OFCER
OFCERS SHALL RCTWVC BLU PASSCTIG

REMOVAL OF PASSENGER

AFTER REMOVAL THE PASSCNGCR

PASSCNGCRS BAGGAGE

MAY OR MAY NOT BE REMOVED DEPENDING ON

SECUNTY CONDITION

PASSENGER REMOVAL REPORT

REPORTS

BOTHFANTIUIAR
CSUPCRVSOR ARID CAPTAIN ARE

WITH THE IXDCIIT

SE VICE PID
OIRQCET WI BE IN WHQF
WHQFS WITHIA 48 BOW
BOWS

OF IBC IG
COUZPKTE FLIGHT ANEADANI
ANEADANIS REPORT

PROTECTIVE
SUBJECT TO CONFLDENT1ALT
LITIGATION
ORDER IN RE SEPTEMBER II

MC97 AKH SDNY

TSA UAL3IL3 21

DO NOT COPY OR DISCLOSE

 FLIGHT CREW PROCEDURE
PROCEDURES FOR

IN FLIGHT ASSAULT

CAPTAIN OR DESIGNEE WILL DETERMINE MCDIEAL

CONDITION OFTHE RNDIVIDUAI

RNDIVIDUAIS INVOIVED FF

WARRANTED DIVENTO THE NEAREST SUITABLE

FOR ASSISTANCE
AIRPORT

CAPTAIN WILL NOTIFY DISPATCH AND REQUEST

LAW ENFORCEMENT AM CUSTOMER SERVICE TO

MEET THE FLIGHI

FLIGHT CREW PROCEDURES

PROCEDURE FOR

INFLIGHT ASSAULT

CAPTAIN OR DESIGNEE WILL INFORM THE

PASSENGER THAT HIS BEHAVIOR IS ONACCENTABLE

AND LAW ENFORCERNCTU OFFICER WILL MCCL THE

FLIGHT

CAPTAIN OR DESIGNEE RESTRAIN THE

MAY
INDJVIDUAI

TV

FLIGHT CREW PROCEDURES

PROCEDURE FOR

INFLIGHT ASSAULT

COMPLETE THE PASSENGER INFLIGIST

DISNHANCE REPORT
WILL ASSIST
UPON ANIVAL CAPTAIN FLIGHT

AARNDAIN
AARNDAINS AND PROVIDE STATEMENT TO LAW
ENFORCEMENT OFLLCCR AS RCQWRCD

FILE PILOT
PILOTS REPORT

FOU TYT

SUBJECT TO CONFIDENTIALITY PROTECTIVE

TSA UALOO3314 ORDER IN RE SEPTEMBEI LITIGATION

MC97AXUSDNY
PTOO2 DO NOT COPY OR DISCLOSE
 CREWMEMBER ASSAULT

IF CNMIIA11Y ASSAULTED THE ENIPLOYCE MUSI

DECIDE WTSETHER TO FIJE IIARGES HAL IS NOT

PERMITTED TO DO SO BY LAW

FOT RCAICD CRIMINAL THE

PROCEEDING

COMPANY WL1 PROVIDE

PSDABSCNCE TO
SPPCA INCOORT

COMMISSION OF CRIME

DISPATCH MUST BE CONTACTED CSS AND LAW

ENFORCEMENT WIFL MOOR THE FIGHT

JAL OFFENSE IF CRIME IS CONNNICZED AT

THE EXTCNTAL DOOR
DOORS ATE CLOSED UMIL SUCH DOOR
DOORS

LOCAL OFFENSE ANY OTHER TIME

JCN

PASSENGER AGGRESSION

LAST
LISTEN APOLOGIZE SOLVE AND THANK

UAL002686

TSA PROTECTIVE
U4L003315 SUBJECT TO CONF1DENTIIIY
UTIGATTO
ORDER IN RE SERTEM BER 11

21 MC 97 AK14 S1NX
DISCLOSE
DO NOT COPY OR
CAUSE
CAUSES OF AGGRESSIVE BEHAVIOR

NTOUCATIONDRUG
NTOUCATIONDRUGS

ETNOTONA1 SUT
FEAR ANGER RAGE FNISTAON SADNES
SADNESS

CONON
MJFLINES
MJFLINESS

CAUSE
CAUSES OF AGGRESSIVE BTHAVIOR

FAR VIOLABOE
VIOLABOES

BAG CIC
SWRGE SMOKING
NONFAR VJATJN
SEA
SEAS ASAIGNNAISA

GENERAL INTERVENTION TECHNIQUE

TECHNIQUES

MAINTNN YOUR PTOFESSLONALISM

BECALM

MAINTAIN CC COFLTT
CONSIDER CULTURSL DIFFERENCES

LCAVC IF THE SITUANON ESCALATE

ESCALATES

DONT TURN YOUR BACK ON THE PERSON

UAL002687 SUBJECT TO GONFIDENTFALTTY PROTECTIVE

ORDER IN RE SEPTEMBER II LITIGATION

TSA UAL003316
21 MC AKHSDNYJ
DO NOT COPY OR DISCLOSE
 PI1OT
PI1OTS LEVEL OF INTERVENTION

DIRECTED OR NONDIRECTED PA ANNOUNCEMENT

VERBAL MESSAGE DDIVREDBY FLIGHT

A1CNDITH

OBSERVATION

DIRECT MTCRVCNTICM

VABAL

PBY

ROUNDTABLE DISCUSSION

XNTRODUCFLON

INCIDENT OVERVIEW

NIGHT BEFEEC I99SFLT7

THANKSGIVNG

URLAI1 PAON FLIGHT DECK CREW

I4FLIGHTAUENDANL

NOT FULL AIRPLANE

MIBIATY PASSENGER
PASSENGERS ON THEIL WAY LNNC FOR THC

HOLIDAY
HOLIDAYS

UAL002688 SUBJECT TO CONFEDENTIAL PROTECTIVE

ORDER IN RE SEPTEMBER LITIGATION

MC 97 AK11TSANY
TSA UAL003317 DO NOT COPY OR DISCLOSE
 PILOT
PILOTS LEVEL OF INTERVENTION

DIRECTED OR NONDIRECTED PA AWOUNCEMCNT

VERBAL MESSAGE DELIVERED BY FLIGHT

MIENTHNT

OBSERVATION

DIRECT IATERVENTION

VAL
FEYSCJ

ROUNDTABLE DISCUSSION

INTRODUCTION

MD DENT OVERVIEW

NIGHT BCFCSE THATKSGIVUIG 995771

LHRLD3 PS FLIGHI DECK CREW

L4 RI JDT

NX A PLANC

MILITARY PASSENGA ON THEIT WAY HOME FRI THE

HOLIDAY
HOLIDAYS

UAL002689
SUBJECT TOCONF1
TSA UALOO33IS
UALOO33I
OTCCPVORDJSCL0SE
 TI POO269
SURJECT TO CONFIDENTIALITY PROTECTIVE
ORDER EN RE SEPTEMBER
LITIGATION

TSP UM003319 21 MC 97 AKIISDNY

DO NOT COPY OR OESCLOSE
 1958 DRUGTESZING RULE
RULES

1991 OMNIBU
OMNIBUS TRANSPOTTACION

EMPLOYEE TESTING ACT

1994 ALCOHOL MISUSE PEVCNTIN

PROAM DOT

SAFETYSENSITIVE MP1OYEE
MP1OYEES

PILOT
PILOTS

FLIGHT ATTENDANT
ATTENDANTS

AIRCIAFT MECHANIC
MECHANICS

DZPATCHCR
DZPATCHCRS

SECURITY PERSONNEL

TYPE OF TESTING
TYPES

PTEEMPLOYMENT

POETACCIDENT

REASONABLE SUSPICION

RANDOM

RENMTODURYFOFLOW

UAL002691

SIJEIJECT TO CONFIDENTIALITY PROTECTIVE

ORDER IN RE SEPTEMBER
ISA UAL003320 IL LITJOATION
21 MC 97 AKH SD1L
DO NOT COPY OR DISCLOSE
 PERMAUEUT BAR
BARS

UAGE WHILE ON DULY

REFUSA REHABILITATION
TO UNDCRGOFCORNPKE

SECOND POSITIVE

PEXMANECLY PRECLUDED FROM PERFORMING

TR AN EMPLOYER THE SAFETY SENSTNVE DUTIES
DUTIE

THE EMPLOYEE PCRFONNED 1EFORE SUOH

VIOLATI

PLOO292

SUBJECT TO CONFIDENTIALITY PROTECTIVE

ORDER IN RE SEPTEMBER II LITLGATION
TSA UALUTJ33I MC 97 A1H SDNY
DO NOT COPY OR DISCLOSE
 INITIAL FLIGHT CREW SECURITY TRAINING
INSTRUCTOR GUIDE

PART

OVERVIEW
THE PURPOSE OF THI
THIS CLASSROOM EXERCISE IS TO FAMILIARIZE NEW PILOT
PILOTS AND FBGHT

ATTENDANT
ATTENDANTS WITH UNITED AIRLINE
AIRLINES SECURITY POLICIE
POLICIES AND PROCEDURES
PROCEDURE PARTICULARLY AS
THEY PERTAIN TO FLIGHT CREW
CREWS PRIOR TO THI
THIS LECTUREDISCUSSION PERIOD THE STUDENT
STUDENTS

SHOULD HAVE VIEWED PART OF THE INITIAL SECURITY TRAINING VIDEO

VIDEOS AU OF THE

TEACHING POINT
POINTS IN THI
THIS GUIDE ARE COVERED EITHER IN THE VIDEO OR ARE FOUND IN THE

OPERATION
FKGHT OPERATIONS MANUAL PILOTS
PILOT OR THE INTLIGHT HANDBOOK FLIGHT ATTENDANT
ATTENDANTS THE
SUBJECT
SUBJECTS COVERED IN THI
THIS COURSE ARE MANDATED BY THE FAN
FANS AIR CARNER STANDARD

SECURITY PROGRAM ACSSP NOTE ITEM

ITEMS FOLLOWED BY ARE REQUIRED FOR PILOT
PILOTS

ONLY

AIRPLANE GROUND SECURITY REQUIREMENT

REQUIREMENTS

PURPOSE
THE PURPOSE OF THI
THISSEGMENT IS TO MAKE STUDENT
STUDENTS AWARE OF THE

EXISTENCE OF THE GROUND SECURITY COORDINATOR AND HISHER DUTIE

DUTIES
THE OF PROPERLY UNITED AND
NECESSITY WEARING THEIR 10 BADGE OTHER

SECURITY REQUIREMENT
REQUIREMENTS WHEN THE AIRCRAFT IS ON THE GROUND STUDENT
HAS VIEWED ACCES
ACCESS CONTROL BADGING CHALLENGE PROCEDURE
PROCEDURES
VIDEO

LESSON TIME

OBJECTIVE
OBJECTIVES

IDENTIFY DUTIE
DUTIES OF GROUND SECURITY COORDINATOR

IDENTIFY UAL IDENTIFICATION BADGE DISPLAY REQUIREMENTS

IDENTIFY AIRPLANE SECURITY REQUIREMENT

REQUIREMENTS WHILE ON GROUND

UALO02693

TSA REDACTED
TSA UAL003322

SUBJECT TO CONFIDENTIALITY PROTECTIVE

ORDER IN RE SEPTEMBER 11 LITIGATION
21 NC 97 AKU SDNY
DO NOT COPY OR DISCLOSE
 NTROD UCTI ON

STATE THI
THIS SEGMENT OUTLINE
OUTLINES FLIGHT CREW SECURITY REQUIREMENT
REQUIREMENTS WHILE

THE AIRPLANE IS ON THE GROUND IT INCLUDE

INCLUDES INFORMATION ON
THE GROUND SECURITY COORDINATOR

ID BADGE REQUIREMENTS

PREFLIGHT INSPECTION REQUIREMENTS

REFERENCE FOM PAGE

PAGES 011314 PAGE 1H AND ACCES
ACCESS
CONTROL BADGING CHALLENGE PROCEDURE VIDEO
PROCEDURES

STATE THE GROUND SECURITY COORDINATOR

IS HA GROUND ERNPLOYEECSR MX RAMP ETC LOCATED AT ALL

UA STATIONS

IS RESPONSIBLE FOR THAT STATION

STATIONS SECURITY PROCEDURES

COORDINATE
COORDINATES WITH FLIGHT CREW WHILE ON GROUND

WILL ADVISE OF ANY SECURITY BREACHE

BREACHES WHICH AFFECT UA OPERATIONS

STATE DISPLAY OF UAAPPROVED IDENTIFCATION BADGE REQUIRED

IN AIRPORT AREA
AREAS NOT OPEN TO GENERAL PUBLIC

WHEN MAKING EXTERIOR AIRPLANE INSPECTIONS

WHEN CROSSING AREA

RAMP AREAS TO OR FROM AIRPLANE

IN AIRPLANE WHEN IT IS ON THE GROUND

STATE ANYONE NOT WEARING IDENTIFICATION IN SECURED AREA

SUBJECT TO CHALLENGE BY GROUND SECURITY PERSONNEL

SUBJECT TO FAA FINE

FINES UP TO 11 000

STATE

CAIRPLANE PREFFLGHT

UNAUTHORIZED
INSPECTION
INSPECTIONS

PERSON
PERSONS
RE4UIRD
ON BOARD

AUTHORITIES

COCKPIT DOOR MUST BE CLOSED WHEN COCKPIT UNATTENDED

TSA UAL3323
TS4 SUBJECT TO CONFIDENTIALITY PROTECTIVE
REDACTION ORDER IN RE SEPREMBER LITIGATION
SDN
II

MCI AKU
DO NOT COPYOR DISCLOSE
UAL002694
 FLIGHT SECURITY REQUIREMENT
REQUIREMENTS

PURPOSE
THE PURPOSE THI
OF THIS SEGMENT IS TO ADVISE STUDENT
STUDENTS ON HOW SECURITY
BE COMMUNICATED TO THE AND THE
CONDITION
CONDITIONS MAY AIRPLANE

OF OFFICIAL
OFFICIALS WHO ARE TO WEAPON
WEAPONS ON
REQUIREMENT
REQUIREMENTS PERMITTED CARRY

BOARD THE AIRPLANE

LESSON TIME

IDENTIFY REQUIREMENT
REQUIREMENTS OF OFFICIAL
OFFICIALS PERMITTED TO CARRY WEAPON ON
WEAPONS
BOARD AIRCRAFT

IDENTIFY CORIDUCTREQUIRED OF ARMED PASSENGERS

INTRODUCTION

STATE THI
THIS SEGMENT DESCRIBE
DESCRIBES THE MEAN BY WHICH
MEANS THE SECURITY STATU
STATUS

THE CREW AND THE OF OFFICIAL

OFFICIALS
MAY BE RELAYED TO COCKPIT HANDLING

AUTHORIZED TO CARRY WEAPON

WEAPONS ON BOARD THE AIRCRAFT

REFERENCE FOM PAGE

PAGES 0115 67 IH PAGE

STATE FLIGHT STATU

STATUS WILL BE DISPLAYED ON PLANNED WEIGHT

MANIFEST

TS UAL00332
UAL00332S

TSA REDACTION SUCTTO

CFI1 II
PROTEC
UTIGA
POO265 ORDER 1N

2IMC
RE SEPTEMBER
97 AUT SDJ
DO T4OT COP ORD1SCL0
STATE CERTAIN GOVERNMENTAL OFFICIAL
OFFICIALS ARE PERMITTED TO CARRY WEAPON
WEAPONS
ON BOARD
CUSTOMER SERVICE MUST ENSURE ALL REQUIREMENT
REQUIREMENTS ARE MET
UA FORM 4013 REQUIRED EXCEPT FOR GOVERNMENT
EMPLOYEE
EMPLOYEES AND MUST BE SUBMITTED TO CREW SO THEY ARE AWARE OF

PRESENCE AND SEAT LOCATION

CONDUCT REQUIRED OF ARMED PASSENGER

PASSENGERS
UNLES
UNLESS IN UNIFORM MUST KEEP WEAPON CONCEAED
MUST BE AWARE OF LOCATION OF OTHER ARMED PAX ON BOARD
USE OF WEAPON PERMITTED ONLY IN
EXTRAORDINARY
CIRCUMSTANCES
MUST NOT BE SERVED OR CONSUME ALCOHOLIC BEVERAGES

UAL002696

TSA UAL003325

SU

MC 97 AKU SDN
DTSCLOSE
DO NOT COPY
 FLIGHT DECK ADMITTANCE

PURPOSE
THE PURPOSE OF THIS
THI SEGMENT IS TO MAKE FLIGHT MEMBER
CREW MEMBERS AWARE OF

VARIOU PERSONS
THE VARIOUS PERSON WHO MAY BE ADMITTED TO THE FLIGHT DECK DURING THE

VARIOU
VARIOUS PHASE
PHASES OF FLIGHT

LESSON TIME

OBJECTIVE
OBJECTIVES

LOCATE INFORMATION ON PERSONS

PERSON PERMITTED COCKPIT ENTRY IN FLIGHT

IDENTIFY PERSON
PERSONS ALLOWED IN COCKPIT ONLY WHEN AIRCRAFT ABOVE
10000
IDENTIFY DOCUMENT
DOCUMENTS REQUIRED FOR COCKPIT ACCESS

INTRODUCTION

STATE THI
THIS COVER
SEGMENT COVERS INFORMATION ON WHAT PERSON
PERSONS ARE

PERMITTED ENTRY TO THE FLIGHT DECK WHEN THEY ARE PERMITTED ENTRY AND
DOCUMENT
WHAT DOCUMENTS THEY NEED TO PRODUCE PRIOR TO BEING AFLOWED ENTRY

REFERENCEFOM PAGE
PAGES 01818284 IH PAGE

STATE THE FOLLOWING PERSON

PERSONS ARE AUTHORIZED COCKPIT ENTRY ON REVENUE

FLIGHT
FLIGHTS WHILE PERFORMING OFFICIAL DUTIE
DUTIES

UA FLIGHT SUPERVISORY PERSONNEL

FAAV I5TI NSPTOI
NSPTOIS
US SECRET SERVICE AGENTS

REPRESENTATIVE
REPRESENTATIVES OF THE NATIONAL TRANSPORTATION SAFETY BOARD

NTSB

STATE AN OBSERVING MEMBER OF CREW 0MG MAY OCCUPY COCKPIT

SEAT AND REQUIRE ONE OF THE FOLLOWING

OMC COUPON
UAL002697
FAA FORM 843013 PLU
PLUS FAA IDENTIFICATION

TSA UAL003326

TSA REDACTED ETTOCON

DO 4OT COP DISCW
STATE ACCES
ACCESS DURING CRITICAL PHASE
PHASES OF FRIGHT BEOW 10000 MUST BE

RELATED TO SAFE OPERATION OF FLIGHT

FLIGHT
ATTENDANT
ATTENDANTS AND FA TRAINEE
TRAINEES PERMITTED ACCES
ACCESS WHEN
AIRCRAFT ABOVE 100001

OTHER PERSON
PERSONS AUTHONZED COCKPIT ACCES BUT
ACCESS NOT OMC FAA
FORM
FORMS 70001 OR 84306 METER FROM WHQVF OR WHQDD
REQUIRED

EMPLOYEE
EMPLOYEES OF SOME GOVERNMENT AGENCIES

EMPLOYEE
EMPLOYEES OF AIRLINE LABOR UNIONS

EMPLOYEE
EMPLOYEES OF AIRFRAME AND ENGINE MANUFACTURERS

ERNPKYEE
ERNPKYEES OF RESEARCH ORGANIZATIONS

EMPLOYEE
EMPLOYEES OF OTHER AIRLINERELATED BUSINESSES

WEATHER FORECASTERS

STATE POSITIVE IDENTIFICATION MUST

AND FIRST FJ ATTENDANT

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 INFLIGHT SECURITY COORDINATOR

PURPOSE
THE PURPOSE THI
OF THIS SEGMENT IS TO ACQUAINT THE STUDENT WITH THE DUTIE
DUTIES

AND RESPONSIBILITIE
RESPONSIBILITIES OF THE INFLIGHT SECUNTY COORDINATOR ISC THS IS

RECAP OF INFORMATION COVERED IN THE VIDEO INFLIGHT SECURITY

COORTHNATOR WHICH HAS BEEN PREVIOUSLY VIEWED

LESSON TIME

OBJECTIVE
OBJECTIVES

IDENTIFY RESPONSIBILITIE
RESPONSIBILITIES OF THE INFLIGHT COORDINATOR
SECURITY

INTRODUCTION

STATE THI
THIS COVER
SEGMENT COVERS THE DUTIE
DUTIES AND RESPONSIBILITIE
RESPONSIBILITIES OF THE IN
FLIGHT SECURITY COORDINATOR OR ISC

REFERENCE INIFIGHT SECURITY COORDINATO VIDEO

STATE THE CAPTAIN IS THE LN4LIGHT SECURITY COORDINATOR THE ISO WILL

REVIEW PERTINENT FLIGHT SECURITY INFORMATION WITH THE GROUND

SECURITY COORDINATOR GSC PRIOR TO BOARDING

BRIEF
BRIEFS CREW ON SECURITY ISSUE
ISSUES PRIOR TO THE FLIGHT

BRIEF
BRIEFS CREW ON HOW TO MANAGE INCIDENTS

SUBMIT
SUBMITS CAPTAIN
CAPTAINS POFO IY SIGNIFICANT INCIDENTS

UALO02699

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CTO
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 SABOTAGE THREAT

PURPOSE
THE PURPOSE OF THI
THIS SEGMENT IS TO INTRODUCE THE STUDENT
STUDENTS TO THE

PROCEDURE
PROCEDURES AND POLICIE
POLICIES UNITED UTILIZE
UTILIZES THE EVENT OF SABOTAGE
THREAT

LESSON TIME1

CJ
OBJECTIVE
OBJECTIVES

IDENTIFY METHOD
METHODS FOR HANDLING SABOTAGE THREAT ON THE GROUND J
IDENTIFY METHOD
METHODS FOR HANDLING SABOTAGE THREAT IN FLIGHT

INTRODUCTION

STATE THI
THIS COVER
SEGMENT COVERS INFORMATION ON HOW UNITED WILL HANDLE

SABOTAGE THREAT WHETHER ON THE GROUND OR DURING THE FLIGHT

REFERENCE FOM PAGE

PAGES EM1R78 IH PAGE
PAGES

STATE WHEN NOTIFIED OF SABOTAGE THREAT WHEN AIRPLANE IS STILL ON

GROUND
CAPTAIN MAY DECIDE IF THREAT IS AFTER CONFERRING
REALL

AFTER PUSHBACK CAPTAIN DETERMINE

DETERMINES TIME MEAN
AND MEANS OF

DEPLANING PASSENGER
PASSENGERS GROUND PERSONNEL WILL ADVISE PREFERRED

STATE WHILE AIRCRAFT IS IN FLIGHT

DISPATCH IS RESPONSIBLE TO NOTIFY CREW IF THREAT

THREATS ARE RECEIVED

PASSENGER COMMUNICATION PROCEDURE

PROCEDURES
DO NOT ALARM PAX BY ANNOUNCING SABOTAGE THREAT

MADE FOR PRECAUTIONARY REASONS

CONSIDER LANDING AT AN AIRPORT W1

PERSONNEL ARE AVAILABLE

RO1 PROCEDURE
PROCEDURES TO FOLLOW PRIOR TO LANDING
 CONFIRM DISPATCH HAS ALERTED GROUND PERSONNEL AND
TOWER
INFORM FLIGHT ATTENDANT
ATTENDANTS SO THEY WILL EXPEDITE DEPLANING
OBTAIN TAXI ROUTE AND PARKING LOCATION FROM TOWER

PROCEDURE
PROCEDURES TO FOLLOW AFTER LANDING
INFORM PAX OF THREAT

INFORM PAX OF METHOD OF DEPLANING STAIR

STAIRS SLIDE
SLIDES JETWAY

UPLOO27OL

TSA UALOO333O

WEAPON AND EXPLOSIVE

WEAPONS DEVICE
DEVICES
 PURPOSE
THE PURPOSE THI
OF THIS SEGMENT IS TO RECAP INFORMATION COVERED IN

THE WEAPON IDENTIFICATION VIDEO

LESSON
TIME1

OBJECTIVE
TDENTIFY WEAPON AND
WEAPONS EXPLOSIVE DEVICES

INTRODUCTION
STATE THI
THIS SEGMENT REVIEW
REVIEWS THE CHARACLERISTIC
CHARACLERISTICS OF WEAPON
WEAPONS
AND BOMBS

REFERENCE 0WEAPON LDENTIFICATION VIDEO

STATE DESCRIPTION OF THE WEAPON OR BOMB WIFL HELP AUTHORITIE

AUTHORITIES

TSA REDACTED

UAL002702

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SUSPECTED BOMB FOUND ON AIRCRAFT PROTECME

SUIECTT0 LRTIGAT1
EPTEMBER

10
 PURPOSE
THE PURPOSE THI
OF THIS SEGMENT IS TO REVIEW THE PROCEDURE
PROCEDURES TO BE

FOFLOWED IF SUSPECTED BOMB IS FOUND ABOARD THE AIRC RAFT

LESSON

OBJECTIVE
OBJECTIVES

IDENTIFY PROCEDURE
PROCEDURES FOR SUSPECTED BOMB FOUND ON BOARD AIRCRAFT

INTRODUCTION

STATE DUNNG THI

THIS SEGMENT WE WILL REVIEW THE PROCEDURE
PROCEDURES TO

FOLLOW IF SUSPECTED BOMB IS FOUND ON BOARD THE AIRCRAFT

RGE VIDEO
PAGES EMLR81O
FOM PAGE PAGES

STATE IF SUSPECTED BOMB IS FOUND WHILE THE AIRCRAFT IS ON THE

1IOTIFY SUPERVISOR GROUND

IMMEDIATELY

STATE IF SUSPECTED BOMB IS FOUND WHILE IN FLIGHT

PREPARE TO LAND AT NEAREST SUITABLE AIRPORT

NOTIFY THE COMPANY AND REQUEST FAA ASSISTANCE

FLR AN EMERGENCY AND SQUAWK 7700 P

ADVISE FLIGHT ATTENDANT1

UAL002703

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LEAST RISK 30MB LOCATION

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RE SEPTEMBER LITIGATION
ORDER II

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 PURPOSE
FOR
THS SEGMENT IS TO REVIEW THE PROCEDURE
PROCEDURES
THE PURPOSE OF

DETERMINED THAT THE BOMB

LOCATING AND BUILDING THEJIF IT IS

CAN BE MOVED

LESSON TIME

LNTRODUCTON
OF THE
WE WILL REVIEW THE HIGHLIGHT
HIGHLIGHTS

UNITED TO
VIDEO AND THE PROCEDURE
PROCEDURES

FOLLOW

FOM PAGE EMIIR89 9I PAGE

PILOT WILL ADVISE

STATE WITH AIRCRAFT TYPE
VARIE
VARIES

LOCATMI
LOCATMIS ARE IN FOM PAGE EMT R9

CRCO

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UAL002704
 UAL002705

S
ISA UAL003334
1I1
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ORDER TH1 RE SEPTEMBER II LITIGATION
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13
 PART II

HANDLING HIJACKING

PURPOSE
THE PURPOSE OF THI
SEGMENT IS
THIS TO COVER UAL POLICIE
POLICIES AND

PROCEDURE
PROCEDURES TO BE USED IN CASE OF HIJACKING

LESSON TIN

OBJECTIVE

IDENTIFY METHOD
METHODS AT HANDLING HIJACKING

INTRODUCTION

STATE DURING THI

THIS SEGMENT WE WILL REVIEW UNITED
UNITEDS POLICIE
POLICIES AND

PROCEDURE
PROCEDURES TO BE FOLLOWED DURING HIJACKING

REFERENCE FOM PAGE

PAGES EMIIR3 THRU IH PAGE
PAGES

STATE LF SAFETY OF PASSENGER

PASSENGERS OR CREW NOT JEOPARDIZED

COMPLY WITH HQACKER DEMAND

DEMANDS AFTER CONSTDERING

REMAINING LANDING AT MAJOR DOMESTIC AIRPORT

SLATE CAPTAIN IS AUTHORIZED TO TAKE THE ACTION NECESSARY TO

PROTECT THE SAFETY OF THE FLIGHT

CAN ELECT TO TERMINATE HIJACKING IF THAT IS SAFER COURSE

WILL BE SUPPORTED VARIOU
BY VARIOUS UAL DEPARTMENT
DEPARTMENTS AND

GOVERNMENT AGENCIE
AGENCIES
ALL CREWMEMBER
CREWMEMBERS SHOULD COOPERATE WITH AUTHORITIE
AUTHORITIES

ICOMMUNICATION
ICOMMUNICATIONS WHEN NECESSARY
CRCO
1SK
TRANSPONDER

SUBJECT TO CONFIDENTIALITY PROTECTIVE

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PL002706
14
 BE USED IF HIJACKED INTO HOSTILE AIRSPACE
STATE PROCEDURE
PROCEDURES TO

LES
LESS THAN 400 KNOTS
AIRSPEED
BETWEEN 10000 AND 25000 FEET

J
ALTITUDE

ON 121

041002707

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15
 THE COMMON STRATEGY

PURPOSE
THI THE INFORMATION
THE PURPOSE OF THIS SEGMENT IS TO RECAP

IMPARTED LNTHE HIJACKING THE COMMON STRATEGY VIDEO

LESSON TIMEF

OBJECTIVE
OBJECTIVES

IDENTIFY THE COMMON STRATEGY FOR AIRLINE SECURITY

INTRODUCTION

STATE THI
THIS SEGMENT HIGHLIGHT
HIGHLIGHTS THE MAJOR POINT
POINTS OF THE

HIJACKING THE COMMON STRATEGY VIDEO

REFERENCE HIJACKING THE COMMON STRATEGY VIDEO

STATE THE MAIN POINT

POINTS OF THE COMMON STATEGY TO KEEP IN MIND

ARE

PREPARATION BEGIN
BEGINS PRIOR TO DEPARTURE

THE
INVOLVE
INVOLVES THE CREW THE COMPANY GROUND PERSONNEL

AIRPORT AND THE FAA

TACTIC
TACTICS TO BE USED IN HIJACK SITUATIONS

LILLIJILLJIJJLIUJL
PREFERRED AND PARKING LOCATIONS
LANDING

ACCEPT RELEASE IF OFFERED

DONT DISCUS
DISCUSS THI
THIS STRATEGY WITH OU

POO278

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ORDER IN RE SEPTEMBER 11 LITIOATEOM
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16
 NEGOTIATION
HOSTAGE NEGOTIATIONS AND VICTIMOLOGY

PURPOSE
WITH THE
THI
THIS SEGMENT IS TO REVIEW WAY
WAYS TO COPE
THE
HOSTAGE SITUATION AS DESCRIBED IN

OGF VIDEO
TMHOSTAGE SYC

LESSON TIME
OBJECTIVE
SITUATION
IDENTIFY THE HOSTAGE
THE HOSTAGE
DESCRIBE HOW TO COPE WITH

SITUATION

INTRODUCTION

IMENT WE WILL HIGHLIGHT THE WAY

WAYS TO COPE DURING

SITUATION
HOSTAGE

PSYCHOLOGY VIDEO
REFERENCE HOSTA9E

NE VIDEO INSTRUCTED US TO
STATE DURING 1H

COMPLY BUT RESIST SUBTLY

MAINTAIN FLEXIBILITY

UALOO27O9

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LRFLGAT ION
ORDER IN RE SEPTEMBER II

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17
 STATE TO COPE DURING SHOULD

ESTABLISH COHESION
GROUP

REASSURE YOURSELF AND OTHERS

INCREASE SUBTLE CONTROL

STATE TO COPE WITH THEL

IN CASE OF RESCUE ASSAULT

GET DOWN

FRI CASE OF NEGOTIATION

NEGOTIATIONS

MAINTAIN SELFCONTROL

ASSIST OTHERS

BE ROLE MODEL FOR OTHER HOSTAGES

RECOGNIZE PROBLEM
PROBLEMS HOSTAGE
HOSTAGES MAY HAVE AFTER THEIR

ORDEAL

LJALOO271O

CRO4 TSA UAL003339

TS
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ORDER IN RE SEPTEMLER II LITIGATION
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18
 HANDLING PASSENGER MISCONDUCT

PURPOSE
THE PURPOSE THI
OF THIS SEGMENT IS TO TEACH THE STUDENT
STUDENTS HOW TO

DEAL WITH DISRUPTIVE PASSENGER

PASSENGERS AN INCREASINGLY COMMON
PROBLEM

LESSON TIME

OBJECTIVE
OBJECTIVES

IDENTIFY HOW AND WHEN TO REMOVE UNRULY PASSENGER

PASSENGERS

IDENTIFY HOW TO DEFUSE SITUATION WHEN PASSENGER IS DISRUPTIVE

IDENTITY OPTION
OPTIONS WHEN EMPLOYEE IS ASSAULTED BY PASSENGER

INTRODUCTION

STATE DURING THI

THIS
SEGMENT WE WTH DISCUS
DISCUSS THE DISRUPTIVE

PASSENGER SITUATION WHICH HAS BECOME INCREASINGLY COMMON

FOR ALL AITLINE
AITLINES THE FOLLOWING TOPIC
TOPICS WILL BE INCLUDED

CATEGORIE
CATEGORIES OF MISCONDUCT

REMOVAL OF PASSENGERS
DEFUSING SITUATIONS

FILING CHARGES

REFERENCE FOM EMIIR31 THRU 35 JH PAGES

PAGE

STATE UNITED
UNITEDS PLIDE
PLIDES ONPASENGRMISCONDUET
DO NOT CARRY PASENGER WHOSE CONDUCT OR CONDITION

THREATEN
THREATENS SAFETY OR COMFORT OF OTHERS

HANDLING DIFFERENT
CATEGORIE
CATEGORIES OF MISCONDUCT

MNOR CUSTOMEI SERVICE SUPERVISOR CSS MEET

MEETS
FLIGHT AND COUNSEL
COUNSELS PASSENGER
VIOLATION OF FAR
FARS CSS OBTAIN
OBTAINS DATA FOR FAA
ACTION

CRIMINAL ACT
ACTS CSS AND FBI LAWENFORCEMENT
TSA REDACTION MEET THE FLIGHT

IF PASSENGER IS DRINKING FROM OWN SUPPLY FLIGHT ATTENDANT

SHOULD ADVISE THAT IT IS AGAINST PARS
PROTECTIVE
SUBJECT TO CONFIDENTIALITY
LITIGATION
ORDER IN RE SEPTEMBER II

21 MC 91 AKHSAAY
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TSA THLOO334
19
1JAL00271
 IT UNAUTHORIZED FIREARM

REPORT COMMI OF CNME TO FBI OR LOCAL LAW

ENFORCEMENT DEPENDING ON WHEN IF OCCUR

OCCURS

DISPATCH

OBTAIN WINES
WINESS STATER
COMPLETE CAPTAIN
CAPTAINS REPORT

PASSENGER MAY BE REMOVED FOR MISCONDUCT INVOLVING

SAFETY

CAPTAIN OR CSS DECIDE

DECIDES WHEN ON GROUND

LNFHGHT CAPTAIN DECIDE

DECIDES IF UNSCHEDULED STOP IS

REQUIRED

CONSIDER USING RESTRAINING DEVICE

DEVICES FOR HOSTILE

PASSENGER

PASSENGER MAY BE REMOVED FOR MISCONDUCT NOT INVOLVING

SAFETY CAPTAIN
AT CAPTAINS OR CSS DISCRETION

CREWMEMBER
CREWMEMBERS SHALT NOT PARTICIPATE IN REMOVAL IF

POSSIBLE

PERSUADE PASSENGER TO DEPLANE VOLUNTARILY

USE OF FORCE PERMITTED IF PERSUASION FAILS

LAW OFFICER
OFFICERS SHALL REMOVE VIOLENT PASSENGER
CREW SHALT COOPERATE WITH LAW OFFICERS

AFTER REMOVAL THE PASSENGER

PASSENGERS BAGGAGE MAY OR MAY NOT
BE REMOVED DEPENDING ON SECURITY CONDITION

STATE CREWMEMBER
CREWMEMBERS MUST ALWAY ATTEMPT
ALWAYS TO DEFUSE THE

SITUATION WITH AN UNRULY PASSENGER

PASSENGERS ONE HELPFUL WAY TO DO THI
THIS

IS BY UTILIZING THE LAST ACRONYM

LISTEN LET HIM VENT HIS ANGER
APOLOGIZE EVEN IF
YOU WERE NOT RESPONSIBLE FOR HIS

PROBLEM
SOLVE THE PROBLEM
THANK HIM FOR HIS UNDERSTANDING AND COOPERATION

C1I TSA UAL003341

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ORDER IN RE SEPTEMBER II L1TIGATON

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20
STATE IF ASSAULTED THE EMPLOYEE MUST DECIDE WHETHER TO FILE

CHARGES1 UAL IS NOT PERMTHED TO DO SO BY LAW

REPORT ASSAULT TO COMPANY BY CALLING OPB

UAL SECURITY WILL FOLLOW UP
CREW INTERFERENCE REPORT WILL BE FORWARDED TO FAA

STATE CREWMEMBER FLUNG CHARGE

CHARGES WILL HAVE THE FULL SUPPORT OF

UAL
RNCLUDING LEGAL ADVICE LEGAL REPRESENTATION WDL BE

PROVIDED BY THE GOVERNMENT

SUPERVISORY ASSISTANCE

PAID ABSENCE TO
APPEAR IN RELATED COURT PROCEEDING

UALOO271

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ORDER IN RE SEPTEMBER LMGATION
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21