Dnata TrainingManual Tcm27-2903

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dnata Airport Operations
dnata Training - Business Support

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About dnata Training
Investing in the right training programmes can reap benefits far greater than one can expect. At dnata Training,
we have been helping our clients and partners surpass globally required standards of efficiency for more than
two decades now. As one of the leading ground handling training providers in the region and across the world, our
expertise covers an extensive internal client base including dnata Airport Operations, Emirates Engineering, Sky
Cargo, dnata Cargo Operations and several external clients in the global aviation industry.
Designed to exceed expectations, our specialised training modules focus on niche areas of the industry, including ground support equipment,
aircraft servicing and aircraft appearance. Cargo and warehouse equipment, ramp training, dispatch training, basic driving skills, English language
training and functional training are also provided. All our courses comply with IATA and are benchmarked against ISAGO standards, making them
the ideal training grounds for success in the aviation sector.
Our training materials are designed using accelerated learning techniques with a combination of classroom, e-learning and on-the-job training,
giving learners a real world experience of the industry. Our facilities include separate areas with different types of static mock-up simulations for
ground support equipment and practical training. A new generation Aircraft Pushback Simulator has been installed at our training centre to add to
the world-class dnata training experience.
What we do
dnata Training’s key strengths lie in the areas of:
• Performing Training Needs Analysis
• Providing innovative and flexible learning solutions
• Designing of Training and Assessment Manuals to Australian Aviation Standards
• Evaluation of training
• Assessing transfer of learning and application on the job
• Recording of Training activities using Oracle Learning Management system
• Developing potential on-job trainers and work place coaches
Providing customised courses in the areas of Ground Support Equipment, Aircraft Servicing,
Aircraft Appearance, Cargo and Warehouse Equipment, Ramp Training, Dispatch Training,
Basic Driving Skills, English Language Training and Functional Training.
1
CONTENTS
Contents
AIRSIDE SAFETY GROUND SUPPORT EQUIPMENT -
AIRCRAFT MOVEMENT
5 Ramp Safety Induction
41 Conventional Pushback Tractor AIRSIDE SAFETY
BASIC DRIVING SKILLS 42 Towbarless Pushback Tractor BASIC DRIVING SKILLS
7 Airport Driving Permit (ADP) BASIC TRAINING SKILLS
AIRCRAFT ARRIVAL & DEPARTURE
BASIC TRAINING SKILLS 44 Aircraft Wheel Chocking
8 On Job Training Course 45 Ground Support Equipment Marshalling
9 Curriculum Design and Development 46 Safety Cone Placement (Aircraft)
47 Ground to Cockpit Communication
GROUND SUPPORT EQUIPMENT -
AIRCRAFT HANDLING & LOADING AIRCRAFT APPEARANCE
12 Rapid Delivery Vehicle 51 Aircraft Cleaning Operation
13 Mobile Conveyor Belt 52 Aircraft Appearance Team Leader
14 Cargo Transporter 53 Aircraft Appearance Supervisor
15 Container Lifting Transporter 54 Aircraft Interior Storekeeping
16 Lower Deck Loader 55 Aircraft Exterior Washing
17 Main Deck Loader 56 Aircraft Polishing
19 Passenger Steps 57 Aircraft Washing Unit Operation
20 Aerobridge Operation 58 Carpet Cleaning Unit Operation
21 Ambulift 59 Water Bowser (Aircraft External Wash)
GROUND SUPPORT EQUIPMENT - CARGO AND WAREHOUSE
AIRCRAFT SERVICING
63 Forklift Operation
25 Small Tow Tractor
64 Floor Transfer Vehicle
26 Big Tow Tractor
65 Slave Pallet Mover
27 Ground Power Unit (Mobile)
67 Electric Floor Truck
28 Ground Power Unit (Terminal)
29 Air Condition Unit RAMP AND GROUND DISPATCH
31 Pre-Conditioned Air (Terminal) 71 Ramp Operations Team Leader
32 Air Start Unit 73 Aircraft Turnaround Coordinator
33 Aircraft Toilet Servicing
34 Aerial Work Platform ELT - ENGLISH LANGUAGE TRAINING
35 Aircraft Potable Water Servicing 76 English Language Skills - Level 3 (Pre-Intermediate)
36 Towable Maintenance Ladder 77 English Language Skills - Level 4 (Intermediate)
37 Aircraft Tail Steady 78 English Language Skills - Level 5 (Upper Intermediate)
2 3
AIRSIDE SAFETY
Ramp Safety Induction

Course Code: AST001
Airport Ramp Safety has always been a top priority and has been given much attention in reports and
newspapers by a number of airlines and airport authorities. In spite of this, damage to aircraft, ground
equipment and injury to personnel continue to occur during ramp operations. Therefore, it is of utmost
importance that safety awareness is provided regularly to reduce accidents and injuries.
Programme Aim Delivery Method

The aim of this course is to provide basic knowledge on how to safely The delivery methods include e-learning and classroom training.
perform functions on the ramp.
Target Audience
Programme Objectives Individuals who are involved in all ground handling operations and
What will you learn? ramp areas would benefit from attending this course.
At the end of this course, you will be able to:
• Describe the layout and facilities of an airport environment Prerequisites
• Outline personal safety and behaviour The individuals nominated are expected to have basic written and
• Identify the potential hazards when working near an aircraft verbal English language skills. Knowledge of an airport environment
• Identify hazards and preventive measures when working within the would be an advantage.
Equipment Restraint Area (ERA) Batch Size: Minimum 6 - Maximum 12
• Outline safe practices when working on the ramp
Duration: 2 days - 14 hours
Programme Outline
What will it cover?
The topics will include:
• Classroom training
- Airport layout and facilities
- Types of aircraft and the hazards on ground operation
- Personal safety and behaviour
- Equipment Restraint Area (ERA) hazards and measures
- Safe work practices
- Dangerous goods identification
- Live taxi-way crossing awareness
• Theory test
4 5
BASIC DRIVING SKILLS
Airport Driving Permit (ADP)

Course Code: ADT001
The cost of an airside driving accident can be devastating in terms of personal injury, loss of life, aircraft
and equipment damage and not to mention the financial loss. Therefore, it is imperative that a driver’s
manoeuvring and driving on the airside is done with the utmost care to ensure safe driving behaviours and
practices.

The aim of this course is to provide individuals with the essential The delivery methods include e-learning, classroom training along
knowledge and skills to drive airside. with practical driving in an airside environment.
Programme Objectives Target Audience

What will you learn? Individuals who are expected to drive in airside areas and near
At the end of this course, you will be able to: the aircraft as part of their normal function will find this course
• List the mandatory pre-driving checks and the standard driver beneficial.
behaviour in accordance with Airside Safety Regulations
• List the safe driving rules and regulations during normal weather Prerequisites
conditions and during low visibility operations The individuals nominated are expected to hold a valid light vehicle
• Describe the course of action in the event of vehicle breakdown driving license in the operating country. Knowledge of Ramp Safety
and emergency awareness is mandatory.
• List the precautionary measures while parking a vehicle Batch Size: Minimum 4 - Maximum 10
Programme Outline Duration: 1 day - 7 hours
What will it cover?
- Responsibilities of the Airport Driving Permit (ADP) holder
- Airside safety regulations
- Driving rules - normal weather conditions
- Driving rules - low visibility conditions
- Mandatory pre-driving checks
- Driver’s safety and behaviour
- Vehicle breakdown and emergencies
- Safety measures while parking
• Theory and practical test
6 7
BASIC TRAINING SKILLS
On Job Training Course Curriculum Design and Development

Course Code: FT001 Course Code: FT008
As the name implies, On Job Training is identified as the most effective way of training because it is cost This training course is tailored for training & development Professionals and is designed to ensure the
effective and builds the trainees confidence as they are trained in their own working environment. Some of standardisation of training and assessment materials. Upon successful completion post-course work,
the most effective methods of facilitating On Job Training are through demonstration, coaching and testing. participants will be put forward for certification by the Australian Department of Education, Employment
and Workplace Relations.
Programme Aim Delivery Method Programme Aim Delivery Method

The aim of this course is to provide individuals with the skills and The delivery methods include classroom training using role plays, The aim of this program is to provide participants with the writing The delivery methods include classroom training.
knowledge required to conduct On Job Training for individuals or simulations and presentations. skills to design and develop effective training and assessment
smaller groups. materials. Target Audience
Target Audience Individuals who are involved in training related activities would
Programme Objectives Individuals who are aspiring to become an on-the-job trainer or Programme Objectives benefit from attending this course.
What will you learn? workplace coach would benefit from this course. What will you learn?
At the end of this course, you will be able to: At the end of this course, you will be able to: Prerequisites
• Identify what makes an effective trainer Prerequisites • Write learning outcomes and assessment criteria Individuals nominated are expected to possess excellent written and
• Differentiate an Instructor from a Facilitator The individuals nominated are expected to have basic written and • Write course outlines, lesson plans and related activities verbal English language skills.
• Identify learning styles and needs verbal English language skills. Presentation, communication and • Write assessments, complete assessment records and mapping
interpersonal skills would be an advantage. Batch Size: Minimum 4 - Maximum 9
• Classify different delivery techniques • Write a recurrent course
• Use interpersonal skills between people Batch Size: Minimum 4 - Maximum 6 Duration: 5 days – 1 day per week
• Manage group dynamics in a workplace Programme Outline
Duration: 3 days - 21 hours What will it cover?
Programme Outline
What will it cover? • Training and assessment manual composition (7 Sections)
The topics will include: • Standards, learning outcomes & assessment criteria
• Stages of on-the-job training • Identifying measurable verbs
• Organise instructions and demonstrations • Methods of assessment
• Multi-sensory learning • Recording of results
• Learning cycle • Designing lesson plans and corresponding activity sheets
• Adult learning principles • The purpose of course evaluation (Feedback)
• Delivery plans • Recurrent training assessment mapping
• DEDICT Model
• Questioning skills
• Delivery techniques
8 9
GROUND SUPPORT EQUIPMENT
Aircraft Handling and Loading
10 11
GROUND SUPPORT EQUIPMENT Aircraft Handling and Loading
Rapid Delivery Vehicle Mobile Conveyor Belt

Course Code: AHLT012 Course Code: AHLT003
On time delivery of goods is always a demand from customers. A Rapid Delivery Vehicle is a container transfer Mobile Conveyor Belts are considered to be one of the most resourceful equipment used in an airport. It is
transporter which is purpose-built to carry and deliver baggage or cargo containers from the aircraft loader designed to load and unload pieces of baggage or cargo to and from an aircraft hold compartment.
to the terminal or warehouse promptly.

The aim of this course is to provide individuals with the skills and The delivery methods include classroom training, mock-up practice The aim of this course is to provide individuals with the skills and The delivery methods include classroom training, mock-up practice
knowledge required to safely drive, position and operate a Rapid and on-the-job training. knowledge required to safely drive, position and operate a Mobile and on-the-job training.
Delivery Vehicle. Conveyor Belt.
Target Audience Target Audience
Programme Objectives This course will benefit those individuals who are expected to drive Programme Objectives This course will benefit those individuals who are likely to drive and
What will you learn? and operate Rapid Delivery Vehicles. What will you learn? operate Mobile Conveyer Belts.
At the end of this course, you will be able to: At the end of this course, you will be able to:
• Conduct a pre-check on a Rapid Delivery Vehicle Prerequisites • Carry out pre-operational checks Prerequisites
• Drive and operate the equipment The individuals nominated are expected to hold a valid light vehicle • Drive and position to various types of aircraft The individuals nominated are expected to hold a valid light vehicle
• Transfer containers from Lower Deck Loader to a driving license in the operating country. In addition, the individuals driving license in the operating country. In addition, the individuals
• Retract and drive the equipment from the aircraft
Rapid Delivery Vehicle are expected to possess basic written and verbal English language are expected to possess basic written and verbal English language
• Park and secure the equipment
• Park and secure a Rapid Delivery Vehicle skills. Knowledge of Ramp Safety awareness is mandatory. skills. Knowledge of Ramp Safety awareness is mandatory.
Programme Outline
Programme Outline Batch Size: Minimum 1 - Maximum 2 What will it cover? Batch Size: Minimum 1 - Maximum 2
What will it cover? The topics will include:
The topics will include: Duration: 2 days - 14 hours • Classroom training Duration: 2 days - 14 hours
• Classroom training - Ramp safety
- Ramp safety - Overview - Mobile Conveyor Belt
- Overview - Rapid Delivery Vehicle - Familiarisation
- Familiarisation - Procedures to drive and park the equipment
- Pre-checks - Pre-checks
• Theory test • Theory test
• Practical training • Practical training
- Familiarisation - Familiarisation
- Operating controls and functions - Operating controls and functions
- Container transfer - Position and remove to and from aircraft
- Driving, parking and shutdown - Driving, parking and shutdown
• Practical test - Safety precautions
• Practical test
12 13
Cargo Transporter Container Lifting Transporter

A Cargo Transporter is a dynamic piece of equipment which is used to transfer unitised cargo from surface A Container Lifting Transporter is a versatile piece of equipment which can combine both transporting and
equipment like dollies and stationary racks onto an aircraft hi-loader. The agility of this equipment accelerates loading of small containers and pallets. It can effectively serve a containerised version of a narrow body
the loading and unloading process. Such agility requires particular attention to be paid to personal safety, aircraft like the Airbus A320 series, in direct loading and unloading.
driving and manoeuvring of the equipment.

knowledge required to safely operate a Cargo Transporter. and on-the-job training. knowledge required to safely operate a Container Lifting Transporter. and on-the-job training.
Programme Objectives Target Audience Programme Objectives Target Audience

What will you learn? This course will benefit those individuals who are expected to drive What will you learn? This course will benefit those individuals who are expected to drive
At the end of this course, you will be able to: and operate Cargo Transporters. At the end of this course, you will be able to: and operate Container Lifting Transporters.
• Conduct a pre-check on a Cargo Transporter • Conduct a pre-check on a Container Lifting Transporter
• Drive, position and manoeuvre on the ramp Prerequisites • Drive, position and remove Prerequisites
• Transfer ULDs from an aircraft hi-loader to a stationary dolly or rack The individuals nominated are expected to hold a valid light vehicle • Load and unload ULDs The individuals nominated are expected to hold a valid light vehicle
• Park and secure the equipment driving license in the operating country. In addition, the individuals • Lock and secure ULDs in cargo compartments driving license in the operating country. In addition, the individuals
are expected to possess basic written and verbal English language • Park and secure a Container Lifting Transporter are expected to possess basic written and verbal English language
Programme Outline skills. Knowledge of Ramp Safety awareness is mandatory. skills. Knowledge of Ramp Safety awareness is mandatory.
What will it cover? Programme Outline
The topics will include: Batch Size: Minimum 1 - Maximum 2 What will it cover? Batch Size: Minimum 1 - Maximum 2
• Classroom training The topics will include:
- Ramp safety Duration: 2 days - 14 hours • Classroom training Duration: 2 days - 14 hours
- Overview - Cargo Transporter - Ramp safety
- Familiarisation - Overview - Container Lifting Transporter
- Equipment capacity and limitation - Familiarisation
- Procedures to drive and park the equipment - Equipment capacity and limitation
- Pre-checks - Procedures to drive and park the equipment
• Theory test - Pre-checks
• Practical training • Theory test
- Familiarisation • Practical training
- Pre-checks - Familiarisation
- Operating controls and functions - Pre-checks
- Operating controls and functions
- Positioning and ULD transfer to hi-loader
- Positioning and ULD transfer to aircraft
- Driving, parking and shutdown
- Safety precautions
• Practical test
• Practical test
14 15
Lower Deck Loader Main Deck Loader

A Lower Deck Loader is a common equipment used in the loading and unloading of unitised baggage and cargo A Main Deck Loader is similar to that of the Lower Deck Loader when it comes to function. With its immense
for wide bodied aircraft. It is a single operator, self propelled equipment capable of lifting and transferring dimensions and capacity, it is designed to serve main deck cargo compartments of a Freighter Aircraft.
cargo to and from lower cargo holds of aircraft. The complexity of the function requires particular attention The complexity of the function requires particular attention to be paid to personal safety, driving and operating
to be paid to personal safety, driving and operating the equipment. the equipment.

knowledge required to safely operate a Lower Deck Loader. and on-the-job training. knowledge required to safely operate the Main Deck Loader. and on-the-job training.

What will you learn? This course will benefit those individuals who are expected to drive What will you learn? This course will benefit those individuals who are expected to drive
At the end of this course, you will be able to: and operate a Lower Deck Loader. At the end of this course, you will be able to: and operate a Main Deck Loader.
• Conduct a pre-check on a Lower Deck Loader • Conduct a pre-check on the equipment
• Drive, position and remove the equipment to and from an aircraft Prerequisites • Drive, position and operate the equipment Prerequisites
• Load and unload ULDs The individuals nominated are expected to hold a valid light vehicle • Load and unload ULDs The individuals nominated are expected to hold a valid light vehicle
• Park and secure the equipment driving license in the operating country. In addition, the individuals • Park and secure the equipment driving license in the operating country. In addition, the individuals
are expected to possess basic written and verbal English language are expected to possess basic written and verbal English language
Programme Outline skills. Knowledge of Ramp Safety awareness is mandatory. Programme Outline skills. Knowledge of Ramp Safety awareness is mandatory.
What will it cover? What will it cover?
The topics will include: Batch Size: Minimum 1 - Maximum 2 The topics will include: Batch Size: Minimum 1 - Maximum 2
• Classroom training • Classroom training
- Ramp safety Duration: 5 days - 35 hours - Ramp safety Duration: 6 days - 42 hours
- Overview - Lower Deck Loader - Overview - Main Deck Loader
- Equipment capacity and limitation - Equipment capacity and limitation
- ULD configurations and restraints - Procedures to drive and park the equipment
- Procedures to drive and park the equipment - Pre-checks
- Pre-checks • Theory test
• Theory test • Practical training
• Practical training - Familiarisation
- Familiarisation - Pre-checks
- Pre-checks - Operating controls and functions
- Operating controls and functions - ULD loading and unloading to an aircraft
- ULD loading and unloading to aircraft - Variation of cargo compartment doors
- Driving, parking and shutdown - Driving, parking and shutdown
- Safety precautions - Safety precautions
• Practical test • Practical test
16 17
Passenger Steps
Course Code: AHLT005
Passenger Steps are mobile stairs that provide access to aircraft that are parked in remote stands. This is
the safest equipment used to embark or disembark passengers to or from an aircraft as it is equipped with
stabilisers for ground stability and side railings for protection.

The aim of this course is to provide individuals with the skills and The delivery methods include classroom training, mock-up practice
knowledge required to safely drive and operate Passenger Steps. and on-the-job training on live aircraft.

What will you learn? This course will benefit those individuals who are expected to drive
At the end of this course, you will be able to: and operate Passenger Steps.
• Conduct a pre-check on the equipment
• Drive, position and remove Passenger Steps Prerequisites
to and from an aircraft The individuals nominated are expected to hold a valid light vehicle
• Park and secure Passenger Steps driving license in the operating country. In addition, the individuals
are expected to possess basic written and verbal English language
Programme Outline skills. Knowledge of Ramp Safety awareness is mandatory.
What will it cover?
The topics will include: Batch Size: Minimum 1 - Maximum 2
- Ramp safety Duration: 5 days - 35 hours
- Overview - Passenger Steps
- Familiarisation
- Equipment capacity and limitation
- Procedures to drive and park the equipment
- Pre-checks
• Theory test
• Practical training
- Familiarisation
- Pre-checks
- Operating controls and functions
- Stair operating controls
• Practical test
18 19
Aerobridge Operation Ambulift

Aerobridges are state-of-the-art, electronically driven equipment that provide a convenient passage between Ambulift is an equipment specially designed to transport medically unfit passengers in a wheelchair or
the aircraft and the terminal building. It is designed to fully protect passengers from bad weather and can stretcher to an aircraft that is parked in a remote bay.
serve a variety of aircraft.

knowledge to safely operate and position an aerobridge to an aircraft. and on-the-job training. knowledge to safely operate and position an Ambulift to an aircraft. and on-the-job training.

What will you learn? This course will benefit those individuals who are expected to What will you learn? This course will benefit those individuals who are expected to drive
At the end of this course, you will be able to: perform the function of Aerobridge Operation. At the end of this course, you will be able to: and operate an Ambulift to service the aircraft.
• Pre-check the aerobridge • Conduct a pre-check on the equipment
• Dock the aerobridge to an aircraft Prerequisites • Drive, position and remove an Ambulift to and from an aircraft Prerequisites
• Retract and park the aerobridge The individuals nominated are expected to hold a valid light vehicle • Park and secure an Ambulift The individuals nominated are expected to hold a
driving license in the operating country. In addition, the individuals valid heavy vehicle driving license in the operating country. In
Programme Outline are expected to possess excellent written and verbal English Programme Outline addition, the individuals are expected to possess basic written and
What will it cover? language skills. Knowledge of Ramp Safety awareness is mandatory. What will it cover? verbal English language skills. Knowledge of Ramp Safety awareness
The topics will include: The topics will include: is mandatory.
• Classroom training Batch Size: Minimum 3 - Maximum 5 • Classroom training
- Ramp safety - Ramp safety Batch Size: Minimum 1 - Maximum 2
Duration: 5 days - 35 hours
- Overview - Aerobridge - Overview - Ambulift Duration: 4 days - 28 hours
- Procedures to operate and park the aerobridge - Procedures to operate and park the Ambulift
- Operating controls and functions - Operating controls and functions
- Onboard monitors and sensors - Drive, operate and shutdown
- Operating, parking and shutdown - Aircraft service location
20 21
Ground Support Equipment
Aircraft Servicing
22 23
GROUND SUPPORT EQUIPMENT Aircraft Servicing
Small Tow Tractor

Course Code: GSEOT001
Small Tow Tractors are designed to provide reliable services while towing non-motorised equipment such
as dollies and trolleys which are loaded with cargo and baggage. As the operation of a Small Tow Tractor
involves personal safety, driving and towing, it is essential that operators have the knowledge and hands-on
skills required.

The aim of this course is to introduce different driving techniques The delivery methods include classroom training and practical
while towing and reversing dollies and trolleys. driving demonstrations on the ramp.

At the end of this course, you will be able to: and operate Small Tow Tractors.
• Conduct pre-operational checks on the equipment
• Drive, tow and reverse a Small Tow Tractor Prerequisites
• Park and secure a Small Tow Tractor The individuals nominated are expected to hold a valid light vehicle
driving license in the operating country. In addition, the individuals
Programme Outline are expected to possess basic written and verbal English language
What will it cover? skills. Knowledge of Ramp Safety awareness is mandatory.
• Classroom training Batch Size: Minimum 1 – Maximum 2
- Overview - Small Tow Tractor
- Familiarisation
- Pre-checks
• Theory test
- Familiarisation
- Pre-checks
- Operation
- Towing and reversing dollies
• Practical test
24 25
Big Tow Tractor Ground Power Unit (Mobile)

Course Code: AHLT002 Course Code: GSEOT005
A Big Tow Tractor is designed to provide reliable services while towing non-motorised equipment such as A Ground Power Unit (Mobile) is an external mobile unit that provides electrical supply to an aircraft. The
dollies and trolleys which are loaded with cargo and baggage. As the name implies, this equipment has extra mobility of this unit is effectively used for aircraft with an unserviceable onboard Auxiliary Power Unit in
power and is quicker in speed to transport heavy cargo. remote parking bays.

The aim of this course is to introduce diverse driving techniques The delivery methods include classroom training, practical driving The aim of this course is to provide individuals with the skills and The delivery methods include classroom training, mock-up practice
using its 16 gear combination when towing heavy cargo around the and towing in an airside environment. knowledge to safely operate and position a Ground Power Unit to an and on-the-job training.
airport. aircraft.
Programme Objectives This course will benefit those individuals who are expected to drive Programme Objectives This course will benefit those individuals who are expected to drive
What will you learn? and operate Big Tow Tractors. What will you learn? and operate a Ground Power Unit (Mobile).
• Conduct pre-operational checks on the equipment Prerequisites • Conduct pre-operation check on the equipment Prerequisites
• Operate a Big Tow Tractor The individuals nominated are expected to hold a valid light vehicle • Drive the equipment The individuals nominated are expected to hold a valid heavy vehicle
• Shut down and park a Big Tow Tractor driving license in the operating country. In addition, the individuals • Operate the equipment driving license in the operating country. In addition, the individuals
are expected to possess basic written and verbal English language • Secure and store the equipment are expected to possess good written and verbal English language
Programme Outline skills. Knowledge of Ramp Safety awareness is mandatory. skills. Knowledge of Ramp Safety awareness is mandatory.
What will it cover? Programme Outline
The topics will include: Batch Size: Minimum 1 – Maximum 2 What will it cover? Batch Size: Minimum 1 - Maximum 2
• Classroom training The topics will include:
Duration: 1 day - 7 hours • Classroom training Duration: 4 days - 28 hours
- Ramp safety
- Ramp safety
- Overview - Big Tow Tractor
- Overview - Ground Power Unit (Mobile)
- Pre-checks - Power supply capacity
• Theory test - Aircraft servicing points
• Practical training - Pre-checks
- Familiarisation • Theory test
- Pre-checks • Practical training
- Familiarisation
- Operating systems and functions
- Pre-checks
- Technical operating functions
- Towing capacity and limitations - Drive, operate and shutdown
• Practical test - Power cable connection, disconnection and storage
• Practical test
26 27
Ground Power Unit (Terminal) Air Condition Unit

Course Code: GSEOT010 Course Code: GSEOT009
A Ground Power Unit (Terminal) is similar to that of the Ground Power Unit (Mobile) when it comes to function An Air Condition Unit is a mobile ground equipment used to supply conditioned air to aircraft cabin for
and purpose. The only difference with this equipment, is that it is permanently fixed to an aerobridge. Some passenger’s comfort and convenience. Some models are mounted on a self propelled heavy vehicle while
are called “Pop-up Pit” (underground pit system) as they are set up on the ground. others are towable in nature. This equipment is also used for aircraft wheel brake cooling.

knowledge to safely connect and operate a Ground Power Unit to and on-the-job training. knowledge to safely drive, connect and operate Air Condition Units to and on-the-job training.
service an aircraft. service an aircraft.
Programme Objectives This course will benefit those individuals who are expected to Programme Objectives This course will benefit those individuals who are expected to
What will you learn? operate a Ground Power Unit (Terminal). What will you learn? operate Air Condition Units.
• Carry out pre-operational checks on equipment Prerequisites • Carry out pre-operational checks on the equipment Prerequisites
• Operate the equipment The individuals are expected to possess good written and verbal • Operate the equipment The individuals nominated are expected to hold a valid heavy vehicle
• Secure and store the equipment English Language skills. Knowledge of Ramp Safety awareness is • Secure and store the equipment driving license in the operating country. In addition, the individuals
mandatory. are expected to possess good written and verbal English language
Programme Outline Programme Outline skills. Knowledge of Ramp Safety awareness is mandatory.
What will it cover? Batch Size: Minimum 1 - Maximum 3 What will it cover?
The topics will include: The topics will include: Batch Size: Minimum 1 - Maximum 2
Duration: 1 day - 7 hours • Classroom training
- Ramp safety - Ramp safety Duration: 4 days - 28 hours
- Overview - Ground Power Unit (Terminal) - Overview - Air Condition Unit
- Power supply capacity - Capacity and limitation
- Aircraft servicing points - Aircraft servicing points
- Technical operating functions - Technical operating functions
- Operate and shutdown - Energising and starting
- Power cable connection, disconnection and storage - Operate and shutdown
- Safety precautions - Hose connection, disconnection and storage
• Practical test
28 29
Pre-Conditioned Air (Terminal)

Course Code: GSEOT007
Pre-Conditioned Air (Terminal) is similar to that of an Air Condition Unit when it comes to function and purpose.
The only difference with this equipment is that they are permanently fixed in an aerobridge. Some are called
“Pop-up Pit” (underground pit system) as they are set up on the ground. The unit is effectively used when an
aircraft is parked in the terminal building.

knowledge to safely connect and operate Pre-Conditioned Air and on-the-job training.
(Terminal) from an underground pit system or aerobridge to service
an aircraft. Target Audience
This course will benefit those individuals who are expected to
Programme Objectives operate Pre-Conditioned Air (Terminal).
What will you learn?
At the end of this course, you will be able to: Prerequisites
• Carry out pre-operational checks on the equipment The individuals are expected to possess good written and verbal
• Operate the equipment English Language skills. Knowledge of Ramp Safety awareness is
• Secure and store the equipment mandatory.
Programme Outline Batch Size: Minimum 1 - Maximum 3

What will it cover?
The topics will include: Duration: 1 day - 7 hours
- Ramp safety
- Overview - Pre-Conditioned Air (Terminal)
- Familiarisation
- Ground control panels
- Capacity and limitation
- Aircraft servicing points
- Pre-checks
• Theory test
- Familiarisation
- Pre-checks
- Technical operating functions
- Operate and shutdown
- Hose connection, disconnection and storage
• Practical test
30 31
Air Start Unit Aircraft Toilet Servicing

Air Start Unit is a mobile unit used for supplying compressed air to start the aircraft main engine or for the Aircraft Toilet Servicing is a process to drain aircraft lavatory storage tanks from toilet waste and replenish
operation of air conditioning packs. The unit delivers 408 ppm of bleed air at a pressure of 56 psi under the tanks with treated flushing water with the use of an aircraft toilet servicing unit.
standard atmospheric conditions (no installation losses). The unit is operated via a control panel that is
mounted on the right maintenance access door.

knowledge to safely drive, connect and operate Air Start Unit. and on-the-job training. knowledge to safely drive, connect and operate an Aircraft Toilet and on-the-job training.
Service Unit.
Programme Objectives Target Audience Target Audience
Programme Objectives
What will you learn? This course will benefit those individuals who are expected to This course will benefit those individuals who are expected to
At the end of this course, you will be able to: operate an Air Start Unit. perform Aircraft Toilet Servicing.
• Carry out pre-operation checks on the equipment • Carry out pre-operation checks on the equipment
• Operate the equipment Prerequisites Prerequisites
• Operate the equipment
• Secure and store the equipment The individuals nominated are expected to hold a valid heavy vehicle The individuals nominated are expected to hold a valid heavy vehicle
• Secure and store the equipment
driving license in the operating country. In addition, the individuals driving license in the operating country. In addition, the individuals
Programme Outline are expected to possess excellent written and verbal English Programme Outline are expected to possess good written and verbal English language
What will it cover? language skills. Knowledge of Ramp Safety awareness is mandatory. What will it cover? skills. Knowledge of Ramp Safety awareness is mandatory.
The topics will include: The topics will include:
• Classroom training Batch Size: Minimum 1 - Maximum 2 • Classroom training Batch Size: Minimum 1 - Maximum 2
- Ramp safety - Ramp safety
- Overview - Air Start Unit Duration: 3 days - 21 hours - Overview - Aircraft Toilet Servicing Duration: 2 days - 14 hours
- Control panels - Hygiene requirements
- Chemicals and mixing ratios
- Pre-checks
- Pre-checks
• Theory test
• Theory test
- Technical operating functions - Technical operating functions
- Operate and shutdown - Operate and shutdown
- Electrical cable connection, disconnection and storage - Hose connection, disconnection and storage
- Safety precautions - Waste dumping
• Practical test
32 33
Aerial Work Platform Aircraft Potable Water Servicing

An Aerial Work Platform is a self-propelled mobile equipment used to elevate personnel and materials to Aircraft Potable Water Servicing is a process to replenish chlorinated water to the aircraft water storage
greater heights when performing maintenance work to an aircraft. tanks using an aircraft water servicing unit.

knowledge to safely drive and operate Aerial Work Platforms. and on-the-job training. knowledge to safely drive, connect and operate an Aircraft Potable and on-the-job training.
Water Service Unit to replenish potable water to an aircraft.
What will you learn? This course will benefit those individuals who are expected to
Programme Objectives This course will benefit those individuals who are expected to
At the end of this course, you will be able to: operate Aerial Work Platforms. perform Aircraft Potable Water Servicing.
• Carry out pre-operation checks on the equipment
Prerequisites • Carry out pre-operation checks on the equipment Prerequisites
• Operate the equipment • Operate the equipment
• Secure and store the equipment The individuals nominated are expected to hold a valid light vehicle The individuals nominated are expected to hold a valid heavy vehicle
driving license in the operating country. In addition, the individuals • Secure and store the equipment driving license in the operating country. In addition, the individuals
Programme Outline are expected to possess good written and verbal English language Programme Outline are expected to possess good written and verbal English language
What will it cover? skills. Knowledge of Ramp Safety awareness is mandatory. What will it cover? skills. Knowledge of Ramp Safety awareness is mandatory.
• Classroom training Batch Size: Minimum 1 - Maximum 2 • Classroom training Batch Size: Minimum 1 - Maximum 2
- Ramp safety
- Ramp safety Duration: 1 day - 7 hours - Overview - Aircraft Potable Water Servicing Duration: 2 days - 14 hours
- Overview - Aerial Work Platform - Familiarisation
- Familiarisation - Hygiene requirements
- Periodical cleaning and sanitation
- Water sampling and chlorinating
- Pre-checks - Capacity and limitation
• Theory test - Aircraft servicing points
• Practical training - Pre-checks
• Theory test
- Familiarisation
- Pre-checks - Familiarisation
- Technical operating functions - Pre-checks
- Operate and shutdown - Technical operating functions
- Operate and shutdown
- Hose connection, disconnection and storage
• Practical test - Water tank hyper chlorinating
• Practical test
34 35
Towable Maintenance Ladder Aircraft Tail Steady

The Towable Maintenance Ladder is a light-weight, towable equipment and is mainly used for aircraft An Aircraft Tail Steady is an equipment designed to support a freighter aircraft from tail tipping due to the
maintenance activities by engineering personnel. shift in centre of gravity during the process of loading and unloading.

The aim of this course is to provide individuals with the skills and The delivery methods include classroom training, mock-up practice The aim of this course is to provide individuals with the skills and The delivery methods include classroom training and practical
knowledge to safely tow and position a Towable Maintenance Ladder and on-the-job training. knowledge to safely tow and install an Aircraft Tail Steady for a B747 demonstration on the equipment.
freighter aircraft.
to an aircraft.
Target Audience Programme Objectives Target Audience
Programme Objectives This course will benefit those individuals who are expected to tow What will you learn? This course will benefit those individuals who are expected to tow
What will you learn? and operate a Towable Maintenance Ladder. At the end of this course, you will be able to: and operate an Aircraft Tail Steady.
At the end of this course, you will be able to: • Conduct pre-operational checks on an Aircraft
• Carry out pre-operation checks on the equipment Prerequisites Tail Steady Prerequisites
• Couple the ladder and tow tractor The individuals nominated are expected to hold a valid light vehicle • Tow an Aircraft Tail Steady The individuals nominated are expected to hold a valid light vehicle
• Tow the ladder driving license in the operating country. In addition, the individuals • Operate and position an Aircraft Tail Steady driving license in the operating country. In addition, the individuals
• Position and remove the ladder to and from an aircraft to an aircraft
are expected to possess basic written and verbal English language are expected to possess good written and verbal English language
• Secure and store the equipment • Remove and park an Aircraft Tail Steady
skills. Knowledge of Ramp Safety awareness is mandatory. skills. Knowledge of Ramp Safety awareness is mandatory.
Programme Outline
The topics will include: Duration: 1 day - 7 hours • Classroom training Duration: 1 day - 7 hours
- Ramp safety - Overview - Aircraft Tail Steady
- Overview - Towable Maintenance Ladder - Familiarisation
- Familiarisation - Aircraft centre of gravity
- Dimension and capacity pre-checks - Tail tipping prevention methods
- Manual operating functions - Coupling and towing
- Raise and lower the ladder - Raise and lower the aircraft tail steady
- Use of hand pump - Connecting and disconnecting aircraft tail steady
- Operate and shutdown - Park and secure
36 37
Ground Support Equipment
Aircraft Movement
38 39
GROUND SUPPORT EQUIPMENT Aircraft Movement
Conventional Pushback Tractor

Course Code: AGMT001
The push back operation is the last link in the service chain that prepares an aircraft for flight. A Conventional
Pushback Tractor is identified as the operation performed by the use of a pushback tractor and a tow bar.

knowledge required to safely drive and operate a Conventional and on-the-job training.
Pushback Tractor.
Target Audience
Programme Objectives This course will benefit those individuals who are expected to drive
What will you learn? and operate a Conventional Pushback Tractor.
• Conduct pre-operational checks on the equipment Prerequisites
• Drive and operate the equipment The individuals nominated are expected to hold a valid light vehicle
• Park and secure the equipment driving license in the operating country. In addition, the individuals
are expected to possess good written and verbal English language
Programme Outline
skills. Knowledge of Ramp Safety awareness is mandatory.
What will it cover?
Batch Size: Minimum 1 - Maximum 1
- Overview - Conventional Pushback Tractor
- Familiarisation
- Tips to avoid jack knife angle
- Breaking torque/axial shear bolts
- Emergency procedures
- Pre-checks
• Theory test
- Familiarisation
- Pre-checks
- Connecting and disconnecting tow bar
- Steering by-pass pin
- Park and secure
• Practical test
40 41
GROUND SUPPORT EQUIPMENT Aircraft Movement
Towbarless Pushback Tractor

Course Code: AGMT002
Technology has improved over the years after the conventional pushback tractor was put into operation and
the Towbarless Pushback Tractor has taken over the limelight when it comes to pushback operation. The
Aircraft Arrival and
design of this equipment makes the operation simple and comprehensive.
Departure

The aim of this course is to provide individuals with the skills The delivery methods include classroom training, mock-up practice
and knowledge required to safely drive and operate a Towbarless and on-the-job training.
Pushback Tractor.
Target Audience
Programme Objectives This course will benefit those individuals who are expected to drive
and operate a Towbarless Pushback Tractor.
• Conduct pre-operational checks on the equipment
• Drive and operate the equipment
Prerequisites
• Park and secure the equipment The individuals nominated are expected to hold a valid light vehicle
driving license in the operating country. In addition, the individuals
Programme Outline are expected to possess good written and verbal English language
• Classroom training Batch Size: Minimum 1 - Maximum 1
- Ramp safety
- Overview - Towbarless Pushback Tractor Duration: 12 days - 84 hours
- Familiarisation
- Tips to avoid jack knife angle
- Different tractor models (TBL280, TBL400 & TBL600)
- Pre-checks
• Theory test
- Familiarisation
- Pre-checks
- Docking and undocking the cradle
- Steering by-pass pin
- Towing and pushback
- Park and secure
• Practical test
42 43
AIRCRAFT Arrival and Departure
Aircraft Wheel Chocking Ground Support Equipment Marshalling

The aircraft stability when parked on the ramp is of utmost importance, and a device is required to be placed The airport ramp area is a hazardous working environment because of the volume of vehicular and equipment
onto the aircraft wheels. Aircraft Wheel Chocking is the process of placing a chock that prevents the aircraft activity. Equipment marshalling is a standard practice that assists and reduces the chances of aircraft and
from unexpected movement due to inclined tarmac, the loading process or strong wind. equipment damage or personal injury.

The aim of this course is to provide individuals with the skills and The delivery methods include classroom training and practical The aim of this course is to provide individuals with the skills and The delivery methods include classroom training and practical
knowledge required to safely position and remove aircraft wheel demonstration. knowledge required to safely perform Ground Support Equipment demonstration.
chocks in accordance with airline specific requirements. Marshalling.
Programme Objectives This course will benefit those individuals who are Programme Objectives This course will benefit those individuals who are expected to
What will you learn? expected to position and remove Aircraft Wheel Chocks. What will you learn? perform Ground Support Equipment Marshalling functions.
At the end of this course, you will be able to: At the end of this course, you will be able to: Prerequisites
• Conduct a pre-check on wheel chocks Prerequisites • Describe the importance of marshalling Knowledge of Ramp Safety awareness is mandatory.
• Position wheel chocks Knowledge of Ramp Safety awareness is mandatory. • Identify proper positioning for effective marshalling
• Remove and stow wheel chocks • Recognise IATA standard hand signals Batch Size: Minimum 1 - Maximum 4
Programme Outline Programme Outline Duration: 1 day - 3 hours
Duration: 1 day - 7 hours
What will it cover? What will it cover?
• Classroom training • Classroom training
- Ramp safety - Ramp safety
- Overview - Aircraft Wheel Chocking - Overview - Ground Support Equipment Marshalling
- Hazards around the aircraft - Hazards around the aircraft
- Aircraft approach procedure - Action in case of emergency
- Pre-checks • Theory test
• Theory test • Practical training
• Practical training - Familiarisation
- Pre-checks - Position of marshaller
- Positioning and removal of chocks - IATA standard hand signals
- Handling and storage - Safety precautions
- Safety precautions • Practical test
• Practical test
44 45
AIRCRAFT Arrival and Departure
Safety Cone Placement (Aircraft) Ground to Cockpit Communication

Course Code: AHLT010 Course Code: GSEOT017
The airport ramp area is a dangerous and confusing working environment, involving different operational Aircraft ramp operation that involves a pushback or towing operation requires precise communication from
activities. Placement of safety cones around specific areas under a parked aircraft on the stand provides ground personnel to cockpit crew. Standard words or phrases are used to ensure that communication from
additional safety precautions to prevent unwanted accidents. ground to cockpit is understood clearly and effectively.

To provide participants with the skills and knowledge required to The delivery methods include classroom training and practical To provide participants with the skills and knowledge to perform The delivery methods include classroom training and practical
perform Safety Cone Placement around a parked aircraft on a stand. demonstration. Ground to Cockpit Communication with flight deck crew. demonstration.

What will you learn? This course will benefit those individuals who are expected to What will you learn? This course will benefit those individuals who are expected to
At the end of this course, you will be able to: perform Ground to Cockpit Communication.
At the end of this course, you will be able to: perform the function of Safety Cone Placement (Aircraft).
• Perform proper communication with flight
• Conduct a pre-check of availability and the condition of deck crew Prerequisites
safety cones Prerequisites
• Use standard abbreviations, numerology The individuals nominated are expected to possess excellent written
• Position safety cones Knowledge of Ramp Safety awareness is mandatory.
and terminology and verbal English language skills. Knowledge of Ramp Safety
• Remove and stow safety cones Batch Size: Minimum 1 - Maximum 4 awareness is mandatory.
Programme Outline
Programme Outline Duration: 1 day - 7 hours What will it cover? Batch Size: Minimum 1 - Maximum 3
The topics will include: • Classroom training Duration: 3 days - 21 hours
- Ramp safety
- Overview - Ground to Cockpit Communication
- Ramp safety - Hazards around the aircraft
- Overview - Safety Cone Placement - Types of GTC communication
- Hazards around the aircraft - General procedure for arrival and departure of flight
- General procedure of placing safety cones - Emergency procedure - aircraft engine fire and aircraft
- Airline specific requirement hydraulic failure
- Familiarisation
- Pre-checks - Transmitting techniques using a headset
- Handling of the safety cones - Emergency procedure - headset failure, tow truck and
- Positioning the safety cones tow bar failure
- Safety precautions - Standard aircraft hand signals
• Practical test - Taxi-way layout familiarisation
• Practical test
46 47
Aircraft Appearance
48 49
AIRCRAFT Appearance
Aircraft Cleaning Operation

Course Code: FT002
Aircraft cabin cleaning is a necessary process which involves carrying out interior cabin cleaning using
the correct materials and procedures to maintain a high level of cabin hygiene and appearance to satisfy
passenger comfort.

To provide participants with the skills and knowledge required to The delivery methods include classroom training and practical
perform cabin cleaning tasks for different types of aircraft. demonstration.

At the end of this course, you will be able to: perform Aircraft Cabin Cleaning tasks.
• Prepare cleaning tasks and materials
• Carry out aircraft interior cabin cleaning Prerequisites
• Clean and store cleaning materials The individuals nominated are expected to possess basic written and
verbal English language skills. Knowledge on basic Ramp Safety will
Programme Outline be an advantage.
What will it cover?
- Overview - Aircraft Cleaning Operation
- Grooming awareness
- Types and purpose of the different cleaning
materials and equipment
- Types of cleaning
- Cleaning precautions for transit flight
• Theory test
- Familiarisation
- Pre-checks
- Carpet vacuum cleaning
- Tray tables and window cleaning
- Seat pocket and overhead storage cleaning
- Cockpit cleaning
- Galley and toilet cleaning
• Practical test
50 51
AIRCRAFT Appearance
Aircraft Appearance Team Leader Aircraft Appearance Supervisor

Every customer airline demands that their passengers experience an excellent cabin environment. An Aircraft An Aircraft Appearance Supervisor plans, manages and negotiates business relationships with the airline
Appearance Team Leader is required to monitor, audit and analyse aircraft cabin appearance activities along cabin crew to ensure rapid deployment of manpower. This is done by supporting cabin cleaning activities,
with passenger facilities and functionality. while ensuring that they are performed in the most efficient manner.

To provide participants with the skills and knowledge required The delivery methods include classroom training and practical To provide participants with the skills and knowledge required to The delivery methods include classroom training and practical
to delegate and oversee individual cleaning tasks among team demonstration. manage and oversee a team in the cleaning activities. demonstration.
members.
Programme Objectives What will you learn?
This course will benefit those individuals who are expected to lead a This course will benefit those individuals who are expected to
What will you learn? At the end of this course, you will be able to:
At the end of this course, you will be able to: team to perform aircraft cabin cleaning tasks. • Prepare handover and take over shift activities manage and oversee aircraft cabin cleaning operations.
• Prepare team members to perform aircraft Prerequisites • Supervise aircraft appearance tasks Prerequisites
cleaning activities • Complete post task and shift duties
The individuals nominated are expected to hold a valid light vehicle The individuals nominated are expected to hold a valid light vehicle
• Supervise the cleaning operations of an aircraft
• Complete post-cleaning duties driving license in the operating country and possess excellent written Programme Outline driving license in the operating country and possess excellent
and verbal English language skills. Knowledge of Ramp Safety What will it cover? written and verbal English language skills. Knowledge of Ramp Safety
Programme Outline awareness is mandatory. In addition, participants should have at
awareness is mandatory. In addition, participants should have at
What will it cover? • Classroom training
least 12 months experience in Aircraft Cleaning Operations. - Ramp safety least 12 months experience as an Aircraft Appearance Team Leader.
- Overview - Aircraft Appearance Supervisor
• Classroom training Batch Size: Minimum 2 - Maximum 4 Batch Size: Minimum 1 - Maximum 4
- Behavioural indicators
- Ramp safety - Delegating task
- Overview - Aircraft Appearance Team Leader Duration: 7 days - 49 hours - Planning and organising Duration: 7 days - 49 hours
- Behavioural indicators - Leadership
- Leadership - Team work
- Team work - Conflict resolution
- Conflict resolution - Communication skills
- Communication skills - Assertiveness
- Assertiveness • Theory test
- Delegating task • Practical training
- Familiarisation
• Practical training - Spot check on specified areas;
- Familiarisation - Cockpit / flight deck
- Pre-checks - Toilet and galley
- Supervision of cleaning task on; - Panels and hat rack
- Cockpit / Flight Deck - Meal tray
- Toilet cleaning - Seat and seat pockets
- Galley cleaning, panels and hat rack - Carpet / floor
- Meal trays, seat and seat pockets, carpet floor, - Crew Rest Compartment
- Completing shift report
crew rest compartment
• Practical test
• Practical test
52 53
AIRCRAFT Appearance
Aircraft Interior Storekeeping Aircraft Exterior Washing

Aircraft Interior Storekeeping is a function that requires the ability to organise and control the flow of material The aircraft external appearance resembles the brand of an airline. Aircraft Exterior Washing is a process to
that will provide uninterrupted service to customers. Record keeping and materials inventory are some of the remove accumulated dirt, oil traces, stains and carbon deposits from the external areas of the aircraft and
major tasks for an efficient storekeeper. provide the aircraft with a clean appearance.

To provide participants with the skills and knowledge required to The delivery methods include classroom training and practical To provide participants with the skills and knowledge required to The delivery methods include classroom training and practical
keep a well equipped store that maintains the necessary chemicals, demonstration. identify and collect chemicals, materials and equipment to wash the demonstration.
materials, cabin cleaning and dress items for the aircraft appearance external parts of an aircraft on the ramp and in the hangar.
team members. Target Audience Target Audience
This course will benefit those individuals who are Programme Objectives This course will benefit those individuals who are expected to
Programme Objectives expected to manage and maintain aircraft interior store. What will you learn? perform exterior washing of an aircraft.
What will you learn? At the end of this course, you will be able to:
At the end of this course, you will be able to: Prerequisites • Prepare for external aircraft washing Prerequisites
• Procure aircraft interior store items The individuals nominated are expected to possess good written and • Perform aircraft washing process The individuals are expected to possess good written and verbal
• Issue and receive balance store items verbal English language skills. Knowledge on basic Ramp Safety will • Complete aircraft washing activities English Language skills. Knowledge of Ramp Safety awareness is
• Maintain the aircraft interior stores be an advantage. mandatory.
Programme Outline
Duration: 2 days - 14 hours Duration: 2 days - 14 hours
The topics will include: • Classroom training
- Ramp safety - Overview - Aircraft Exterior Washing
- Overview - Aircraft Interior Storekeeping
- Identification and classification of materials and chemicals
- Handling store items
- Types of aircraft wash
- Segregation of materials
- Stock inventory
- Identification and classification of materials - Pre-checks
- Handling of different airline cabin dressing materials - Usage of aerial device and boom bucket
- Chemical mixing ratio - Operation of fluid spray nozzle
- Maintaining records - Positioning and removal of washing equipment
54 55
AIRCRAFT Appearance
Aircraft Polishing Aircraft Washing Unit Operation

Course Code: FT007 Course Code: GSEOT006
A clean, sparkling outward appearance of an aircraft enhances an airlines brand image and creates a strong Cleaning elevated surface areas of an aircraft and performing cleaning activities is a complex task. In order
impression with existing and potential passengers alike. The process of Aircraft Polishing is therefore of to achieve this, an Aircraft Washing Unit Operation is the needed function. The function consists of operating
particular importance as it enhances the appearance of the external surface of an aircraft for all to see. the extendable arm with a rotating base of the equipment for easy manoeuvrability and cleaning operations.

To provide participants with the different techniques and methods The delivery methods include classroom training and practical To provide participants with the skills and knowledge to safely drive The delivery methods include classroom training and practical
associated with polishing of an aircraft’s external surface. demonstration. and operate an Aircraft Washing Unit in order to wash high, external demonstration.
areas of an aircraft on the ramp and in the hangar.
What will you learn? This course will benefit those individuals who are expected to Programme Objectives This course will benefit those individuals who are expected to
At the end of this course, you will be able to: perform aircraft polishing. At the end of this course, you will be able to: operate Aircraft Washing Units.
• Prepare for external Aircraft Polishing • Carry out pre-operational checks on the equipment
• Perform Aircraft Polishing processes Prerequisites • Drive the equipment Prerequisites
• Complete Aircraft Polishing activities The individuals nominated are expected to possess basic written and • Position the equipment around aircraft The individuals nominated are expected to hold a valid heavy vehicle
verbal English language skills. Knowledge on basic Ramp Safety will • Operate and manoeuvre the boom from the service bucket driving license in the operating country. In addition, the individuals
Programme Outline be an advantage. • Remove, secure and park the equipment are expected to possess good written and verbal English language
The topics will include: Batch Size: Minimum 1 - Maximum 2 Programme Outline
What will it cover? Batch Size: Minimum 1 - Maximum 1
Duration: 2 days - 14 hours The topics will include:
- Ramp safety • Classroom training Duration: 2 days - 14 hours
- Overview - Aircraft Polishing - Ramp safety
- Identification and classification of materials and chemicals - Overview - Aircraft Washing Unit Operation
- Stages of Aircraft Polishing - Start and warm up procedures
- Method of Aircraft Polishing - Normal temperature starting
- Water and detergent gravity refilling
- Personal safety
- Personal safety
- Pre-checks
- Pre-checks
- Usage of docking system - Heater operation
- Usage of scissor lift - Aerial device (boom and bucket) operation
- Use of proper polishing techniques - Water and detergent spray nozzle operation
- Positioning and removal of equipment
56 57
AIRCRAFT Appearance
Carpet Cleaning Unit Operation Water Bowser (Aircraft External Wash)

Carpet Cleaning Unit Operation is a function that utilises a specialised equipment to perform carpet A Water Bowser (Aircraft External Wash) is an equipment mainly used to assist cleaning activities by
shampooing inside an aircraft. The unit is a self-propelled vehicle with an elevated lift for easy access into dispensing water to lower parts of an aircraft. This includes the under-carriage or belly and landing gears of
the interior cabin of an aircraft. the aircraft.

To provide participants with skills and knowledge to safely drive and The delivery methods include classroom training and practical To provide participants with the skills and knowledge to safely drive The delivery methods include classroom training and practical
operate Carpet Cleaning Unit to service the aircraft cabin interior demonstration. and operate a Water Bowser (Aircraft External Wash) to wash lower demonstration.
flooring. external areas of an aircraft on the ramp and in the hangar.
Programme Objectives This course will benefit those individuals who are expected to Programme Objectives This course will benefit those individuals who are expected to drive
What will you learn? perform carpet cleaning tasks on an aircraft. What will you learn? and operate a Water Bowser (Aircraft External Wash) unit.
• Carry out pre-operational checks on the equipment Prerequisites • Carry out pre-operational checks on the equipment Prerequisites
• Drive the equipment The individuals nominated are expected to hold a valid heavy vehicle • Drive the equipment The individuals nominated are expected to hold a valid heavy vehicle
• Operate the equipment • Operate the equipment
driving license in the operating country. In addition, the individuals driving license in the operating country. In addition, the individuals
• Operate a Prochem machine • Secure and store the equipment
are expected to possess good written and verbal English language are expected to possess good written and verbal English language
• Secure and store the equipment skills. Knowledge of Ramp Safety awareness is mandatory. skills. Knowledge of Ramp Safety awareness is mandatory.
Programme Outline
Programme Outline Batch Size: Minimum 1 - Maximum 2
What will it cover?
The topics will include: Duration: 2 days - 14 hours • Classroom training Duration: 2 days - 14 hours
- Ramp safety - Overview - Water Bowser (Aircraft External Wash)
- Overview - Carpet Cleaning Unit Operation - Parts and components
- Identification and classification of materials and chemicals - Manoeuvring precautions near the aircraft
- Parts and function of the equipment
- Personal safety
- Personal safety
- Pre-checks
- Pre-checks
- Water and chemical filling - Positioning and removal of equipment
- Prochem machine operation - Operation of water pumps
- Raising and lowering the lift platform - Hose and nozzle handling
- Positioning and removal of equipment - Water spraying steps
58 59
Cargo and Warehouse
60 61
C argo and W arehouse
Forklift Operation
Course Code: CMHT002
A forklift, also called a lift truck, is a powered industrial truck used to lift, transport and stack heavy materials.
In an airport environment, the use of a forklift is restricted to cargo warehouse operations and some specified
areas at airside.

To provide participants with the skills and knowledge to safely drive The delivery methods include classroom training and practical
and operate a forklift in a cargo warehouse environment. demonstration.

At the end of this course, you will be able to: and operate a forklift.
• Carry out pre-operational checks on a forklift
• Drive a forklift Prerequisites
• Operate mechanical function of a forklift The individuals nominated are expected to hold a valid light vehicle
• Park and secure a forklift driving license in the operating country. In addition, the individuals
Programme Outline skills. Knowledge on basic Ramp Safety will be an advantage.
What will it cover?
- Overview - Forklift Operation
- Parts and components
- Control and capabilities
- Manoeuvring precautions
- Centre of gravity
- Personal safety
- Pre-checks
• Theory test
- Familiarisation
- Picking up load
- Depositing load at ground level
- Stacking and de-stacking of load
- Racking and retrieving of load
• Practical test
62 63
Floor Transfer Vehicle Slave Pallet Mover

Course Code: CMHT001 Course Code: CMHT003
A Floor Transfer Vehicle is an electronically driven equipment designed to move cargo on to pallets or A Slave Pallet Mover is a battery operated equipment capable of handling the transfer of ULDs with base
containers within the warehouse environment. With its state-of-the-art electronic and user friendly system, plate sizes up to 10ft (125” x 96”) from floor locations towards stationary ULD handling equipment inside
the equipment can be easily and safely operated. the cargo warehouse environment.

To provide participants with the skills and knowledge to safely The delivery methods include classroom training and practical To provide participants with the skills and knowledge to safely drive, The delivery methods include classroom training and practical
drive and operate a Floor Transfer Vehicle in a cargo warehouse demonstration. operate and transfer loads using Slave Pallet Movers. demonstration.
environment.
Programme Objectives This course will benefit those individuals who are expected to drive What will you learn? This course will benefit those individuals who are expected to drive
What will you learn? and operate a Floor Transfer Vehicle. At the end of this course, you will be able to: and operate a Slave Pallet Mover.
At the end of this course, you will be able to: • Carry out pre-operational checks on the equipment
• Carry out pre-operational checks on the equipment Prerequisites • Drive the equipment Prerequisites
• Drive the equipment The individuals nominated are expected to hold a valid light vehicle • Operate mechanical functions of the equipment The individuals nominated are expected to hold a valid light vehicle
• Operate mechanical function of the equipment driving license in the operating country. In addition, the individuals • Park and secure the equipment driving license in the operating country. In addition, the individuals
• Park and secure the equipment are expected to possess good written and verbal English language are expected to possess good written and verbal English language
skills. Knowledge on basic Ramp Safety will be an advantage. Programme Outline skills. Knowledge on basic Ramp Safety will be an advantage.
Programme Outline What will it cover?
What will it cover? Batch Size: Minimum 1 - Maximum 2 The topics will include: Batch Size: Minimum 1 - Maximum 4
The topics will include: • Classroom training
Duration: 2 days - 14 hours Duration: 2 days - 14 hours
- Ramp safety - Overview - Slave Pallet Mover
- Overview - Floor Transfer Vehicle
- Personal safety
- Pre-checks - Personal safety
• Practical training • Theory test
- Familiarisation • Practical training
- Positioning and removal of ULDs - Familiarisation
- Operation of control panel - Picking up a load
- On-screen monitor operation - Handling and transfer of a load
64 65
Electric Floor Truck

Course Code: CMHT004
An Electric Floor Truck is a battery operated mobile equipment that is used to assist in shifting and stacking
load in the warehouse environment.

To provide participants with the skills and knowledge to safely The delivery methods include classroom training and practical
operate Electric Floor Trucks in a warehouse environment. demonstration.

At the end of this course, you will be able to: operate Electric Floor Trucks.
• Carry out pre-operational checks on the equipment
• Operate the equipment Prerequisites
• Handle load transfer using the equipment The individuals nominated are expected to hold a valid light vehicle
• Retract and store the equipment driving license in the operating country. In addition, the individuals
Programme Outline skills. Knowledge on basic Ramp Safety will be an advantage.
What will it cover?
• Classroom training Duration: 2 days - 14 hours
- Ramp safety
- Overview - Electric Floor Truck
- Personal safety
- Pre-checks
• Theory test
- Familiarisation
- Picking up a load
- Handling and transfer of a load
• Practical test
66 67
Ramp and Ground Dispatch
68 69
R amp and G round D ispatch
Ramp Operations Team Leader

Course Code: AHLT007
A Ramp Operations Team Leader (ROTL) is the person responsible to carry out aircraft loading and unloading
activities such as baggage, cargo, dangerous goods, etc. The ROTL manages a team of loaders and equipment
operators in performing this task safely and according to given instructions.

This programme provides the skills and knowledge required to The delivery methods include classroom training, practical field
manage and oversee the safe loading and unloading activities of a training and on-the-job training.
passenger and freighter aircraft.
Target Audience
Programme Objectives This course will benefit those individuals who are expected to
What will you learn? perform loading and unloading activities on narrow and wide bodied
At the end of this course, you will be able to: passenger aircraft.
• Prepare team members for the loading and unloading of an aircraft
• Supervise unloading operations of an aircraft Prerequisites
• Supervise loading operations of an aircraft The individuals nominated are expected to have knowledge of
• Complete post loading and post unloading activities Ramp Safety awareness, Dangerous Goods Handling, Airside Load
Management and Equipment Marshalling. In addition, the individuals
Programme Outline are expected to possess excellent written and verbal English
What will it cover? language skills.
• Classroom training Batch Size: Minimum 4 - Maximum 6
- Overview - Ramp Operations Team Leader
- Leadership and communication skills
- Documentation (CPM, LDM, LIRF, UWS, BRS, FHR)
• Theory test
- Familiarisation
- Safety Team briefing
- Loading/Unloading narrow body aircraft
- Loading/Unloading wide body aircraft
- Post flight completion (Documentation)
• Practical test
70 71
R amp and G round D ispatch
Aircraft Turnaround Coordinator

Course Code: ATC001
Aircraft turnaround activities are under the overall supervision of the Aircraft Turnaround Coordinator. He or
she is to plan, monitor and expedite all facets of aircraft turnaround, liaising closely with all Group Sections,
Government Departments and outside agencies in order to achieve a safe, legal, punctual departure while
ensuring that the highest possible level of customer service is delivered to Customer Airlines.

This program involves the skills and knowledge to manage and The delivery of this training programme includes classroom training,
oversee the safe loading and unloading activities, passenger boarding practical field training and on-the-job training.
and disembarkation activities, catering retrieval and replenish,
aircraft appearance and safe positioning and removal of Passenger Target Audience
Loading Bridge. This course will benefit those individuals who are expected to
Programme Objectives manage and oversee aircraft turnaround activities.
At the end of this course, you will be able to: Prerequisites
• Use appropriate behaviours when completing tasks The individuals nominated are expected to hold a valid light vehicle
• Contribute to on-time performance driving license in the operating country. In addition, the individuals
• Identify and minimise potential causes of delays are expected to possess excellent written and verbal English
• Take action in the event of unavoidable delays language skills. Knowledge on basic Ramp Safety, Dangerous Goods
Handling, Advance Load Control, Aviation Security, Aerobridge
Programme Outline
What will it cover? Operation, Ramp Operations Team Leader, will be an advantage.
- Ramp safety
Duration: 25 days - 175 hrs
- Overview - Aircraft Turnaround Coordinator
- Leadership and communication skills
- Problem solving and assertion skills
- Time management
- Documentation (CPM, LDM, LIRF, UWS, BRS, FHR,
Flight Dispatch Card)
• Theory test
- Familiarisation
- Safety Team briefing
- Arrival flights handling
- Departure flights handling
- Transit flights handling
- Post flight completion (Documentation)
• Practical test
72 73
ELT - English Language Training
74 75
E L T - E nglish L anguage T raining
English Language Skills - Level 3 (Pre-Intermediate) English Language Skills - Level 4 (Intermediate)
Course Code: ELT003 Course Code: ELT004
English has become the global language within the Aviation industry and beyond. A knowledge and The importance of listening, reading, writing and speaking skills in English, in a range of routine and non-
understanding of English through listening, reading, writing and speaking is therefore of utmost importance routine situations, cannot be overstated; English knowledge and understanding has become a pre-requisite
in a wide range of routine and non-routine situations. within the Aviation industry and beyond.

To enhance participants English language knowledge and skills in This training programme is classroom based. To enhance participants English language knowledge and skills in This training programme is classroom based.
order to communicate effectively in a range of common, everyday order to communicate effectively in a range of common, everyday
situations. Target Audience situations. Target Audience
This course will benefit those individuals who require English This course will benefit those individuals who require English
Programme Objectives language skills for the workplace or those who simply wish to Programme Objectives language skills for the workplace or those who simply wish to
What will you learn? enhance their everyday English skills. What will you learn? enhance their everyday English skills.
• Interact and communicate with reasonable ease in simple, routine Prerequisites • Communicate with a degree of confidence and use a wide range of Prerequisites
situations and short conversations The individuals nominated are expected to have an Elementary level simple language in conversation The individuals nominated are expected to have
• Demonstrate an awareness of high frequency level and specific of English which corresponds to Council of Europe (CEF) level A1. • Demonstrate an awareness of high frequency level and specific Pre-Intermediate level of English which corresponds to Council of
grammar points found within short simple texts grammar points found within specific reading texts and sources Europe (CEF) level A2.
• Write short, simple formulaic sentences incorporating level specific • Write straightforward descriptions on a range of familiar topics Batch Size: Minimum 5 - Maximum 8
grammar points Duration: 15 days (1.5 hours per day) - 22.5 hours incorporating level specific grammar points
• Demonstrate an understanding of phrases and expressions related Duration: 15 days (1.5 hours per day) - 22.5 hours
to level specific grammar areas Programme Outline
What will it cover?
Programme Outline The topics will include:
What will it cover? • Classroom training
The topics will include: - General interest topics
• Classroom training - English language skills practice
- General interest topics - Past tense forms, present tense forms and future forms
- English language skills practice - Conditional forms
- Past and future tense forms - Permission, obligation and prohibition
- Countable and uncountable nouns • Theory test
- Comparative and superlatives
- Offers and requests
• Theory test
76 77
E L T - E nglish L anguage T raining
English Language Skills - Level 5 (Upper Intermediate)

Course Code: ELT005
The Aviation industry has adopted English as its language of communication and with it, the importance of
having listening, reading, writing and speaking skills to communicate in a range of situations is critical.

To enhance participants English language knowledge and skills in This training programme is classroom based.
order to communicate effectively in a range of common, everyday
situations. Target Audience
Participants who require English language skills for the workplace or
Programme Objectives those who simply wish to enhance their everyday English skills.
• Interact and communicate with relative ease in everyday Prerequisites
conversations on a range of general interest topics Participants should have an Intermediate level of English which
• Demonstrate an understanding of level specific grammar points corresponds to Council of Europe (CEF) level B1.
found in specific reading texts and sources Batch Size: Minimum 5 - Maximum 8
• Convey news and views effectively in written form on a range of
general interest topics Duration: 15 days (1.5 hours per day) - 22.5 hours
Programme Outline
What will it cover?
- General interest topics
- English language skills practice
- Grammar points on verb structures and conditional forms
- Past simple, past continuous and past perfect tenses
- Future forms
- Expressing and responding to opinions
• Theory test
78

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dnata Airport Operations

dnata Training - Business Support

Ramp Safety Induction

Programme Aim Delivery Method

Airport Driving Permit (ADP)

Programme Aim Delivery Method

Programme Objectives Target Audience

On Job Training Course Curriculum Design and Development

Programme Aim Delivery Method Programme Aim Delivery Method

Rapid Delivery Vehicle Mobile Conveyor Belt

Programme Aim Delivery Method Programme Aim Delivery Method

Cargo Transporter Container Lifting Transporter

Programme Aim Delivery Method Programme Aim Delivery Method

Programme Objectives Target Audience Programme Objectives Target Audience

Lower Deck Loader Main Deck Loader

Programme Aim Delivery Method Programme Aim Delivery Method

Programme Objectives Target Audience Programme Objectives Target Audience

Programme Aim Delivery Method

Programme Objectives Target Audience

Aerobridge Operation Ambulift

Programme Aim Delivery Method Programme Aim Delivery Method

Programme Objectives Target Audience Programme Objectives Target Audience

Small Tow Tractor

Programme Aim Delivery Method

Programme Objectives Target Audience

Big Tow Tractor Ground Power Unit (Mobile)

Programme Aim Delivery Method Programme Aim Delivery Method

Ground Power Unit (Terminal) Air Condition Unit

Programme Aim Delivery Method Programme Aim Delivery Method

Pre-Conditioned Air (Terminal)

Programme Aim Delivery Method

Programme Outline Batch Size: Minimum 1 - Maximum 3

Air Start Unit Aircraft Toilet Servicing

Programme Aim Delivery Method Programme Aim Delivery Method

Aerial Work Platform Aircraft Potable Water Servicing

Programme Aim Delivery Method Programme Aim Delivery Method

Towable Maintenance Ladder Aircraft Tail Steady

Programme Aim Delivery Method Programme Aim Delivery Method

Conventional Pushback Tractor

Programme Aim Delivery Method

Towbarless Pushback Tractor

Programme Aim Delivery Method

Aircraft Wheel Chocking Ground Support Equipment Marshalling

Programme Aim Delivery Method Programme Aim Delivery Method

Safety Cone Placement (Aircraft) Ground to Cockpit Communication

Programme Aim Delivery Method Programme Aim Delivery Method

Programme Objectives Target Audience Programme Objectives Target Audience

Aircraft Cleaning Operation

Programme Aim Delivery Method

Programme Objectives Target Audience

Aircraft Appearance Team Leader Aircraft Appearance Supervisor

Programme Aim Delivery Method Programme Aim Delivery Method

Aircraft Interior Storekeeping Aircraft Exterior Washing

Programme Aim Delivery Method Programme Aim Delivery Method

Aircraft Polishing Aircraft Washing Unit Operation

Programme Aim Delivery Method Programme Aim Delivery Method

Carpet Cleaning Unit Operation Water Bowser (Aircraft External Wash)

Programme Aim Delivery Method Programme Aim Delivery Method

Programme Aim Delivery Method

Programme Objectives Target Audience

Floor Transfer Vehicle Slave Pallet Mover

Programme Aim Delivery Method Programme Aim Delivery Method

Electric Floor Truck