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DISPOSISI
MARKETING PRESIDENT
M. R ORIGINATOR
DIRECTOR DIRECTOR

Daniel Siregar Rikky S.R. Faisal Saleh Daniel Siregar

DISETUJUI
MARKETING PRESIDENT
Departemen M. R ORIGINATOR
DIRECTOR DIRECTOR
Nama Daniel Siregar Rikky S.R. Faisal Saleh Daniel Siregar

Tanda tangan

Tanggal
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RIWAYAT DOKUMEN
REVISI ALASAN REVISI
Exclusion ditambahkan Untuk memenuhi persyaratan ISO klausul 1.2

Interrelated Business process ditambahkan Untuk memenuhi persyaratan ISO

Measurement Equipment ditambahkan Untuk memenuhi persyaratan ISO

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CONTENT

I. Vision and Quality Policy

1. Vision of PT. Geotechnical Systemindo
2. Quality Policy of PT. Geotechnical Systemindo
II. Quality Objective
III. Company Profile
IV. Organization Structure, Responsibility and Authority
1. Organization Structure
2. Responsibility and Authority
V. Management Responsibility
1. Quality Policy
2. Quality Objective
3. Quality Management System Planning
4. The Effectiveness Of The Quality Management System
5. Internal Communication
6. Commitment To Continual Improvement
VI. Resource Management
1. Provision of Resources
2. Human Resources
 General
 Competence, Awareness and Training
VII. Interrelated Business Process
VIII. Description of Business & Context Diagram
IX. Measurement, Analysis and Improvement
1. General
2. Monitoring and Measurement
 Customer Satisfaction
 Internal Audit
3. Control of Non-Conforming Product
4. Analysis of Data
5. Improvement
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 Continual Improvement
 Corrective Action
 Preventive Action
X. List of Supporting Document and Cross Reference for Business Process Activities.

I. VISION & QUALITY POLICY

1. VISION OF PT. GEOTECHNICAL SYSTEMINDO
To be the first choice company for geosynthetic solution in Indonesia.

2. QUALITY POLICY OF PT. GEOTECHNICAL SYSTEMINDO

The management and employees of PT. GSi have committed to provide excellent products &
services of geosynthetics to our customers with great satisfaction. We continuously maintain
and improve:
1. Quality, and on-time delivery.
2. Safety, security, and healthy work environment.
3. Human resources, technology, quality management system, and good customer
relations.

Excellent products & services are communicated, monitored, measured, analyzed, and
reviewed by top management & relevant functions for continual improvement in achieving
company vision & mission, focused on exceeding customers and other stakeholders needs.

II. QUALITY OBJECTIVE OF PT. GEOTECHNICAL SYSTEMINDO

1. Continuous effort to improve our products and services quality.

2. Maximizing sales target achievement, and minimizing operational cost.
3. On – time delivery.
4. Developing the human resources to provide excellent services, and stakeholder
satisfactions.
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III. COMPANY PROFILE

Founded in 2006 and headquartered in Jakarta, PT. Geotechnical Systemindo (GSi) has
the goal to provide the best geosynthetic solutions to customers with prime quality and
on time delivery. GSi is the exclusive distributor of leading international brands such as
HUESKER, HAGIHARA, NYLEX, JIANGSU JIUDING, and HAICATEX.

Our commitment is to serve all customer needs, make GSi as a first choice company for
geosynthetic solution in Indonesia and we work professionally, qualified and efficient
without compromising safety and concern for the environment.

We are specialize in handling Geotechnical problems such as: Slides (slopes and slains),
Soil Erosion, Soil Stabilization and Reinforcement, prevention of Soil Contamination
from Waste, Re-greening Land, Prevention of Beach/River Abrasion, Environmental
Drainage, as well as the prevention of the spread of pollution in waterways.

GSi is registered as a member of the International Geosynthetics Society (IGS) and

International Association of Geosynthetics Installers (IAGI).
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IV. ORGANIZATION STRUCTURE, RESPONSIBILITY AND AUTHORITY

1. Organization Structure

2. Responsibility and Authority

PRESIDENT DIRECTOR
The President Director is responsible for establishing and communicating the
Quality Policy at PT. Geotechnical Systemindo. He will ensure its implementation
and maintains the Quality Policy with sufficient resources.

He will maintain close and effective relationship with business partners, and
customers. He will lead and coordinate the activities of the Department in
Carrying out the policy. He will consider the result of these activities to determine
whether the policy is being met and if not what corrective action is needed. He is
the Chief Operating Officer of the company and is responsible for managing and
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developing the company and its business with attention to overall profitability and
report to the “Share Holder Meeting”.

ENGINEERING MANAGER
The engineering manager is responsible for providing technical supporting
services, such as technical discussion, technical presentation, predesign, and site
visit.

Supporting marketing activities such as brochure design and procurement,

organizing exhibition, organizing seminar, and product demonstration.

MARKETING MANAGER
Preparing market strategies on existing products, promote our products to
customers, market research, keep good relationship with customers and look for
customers. Keep customers informed of new products, advice term of payment,
delivery, price negotiation. Ensures that customers feel satisfied with our product
and through customer satisfaction survey service. He receives complaints for
customers and as such follow up corrective action report, laid down by the
Management Representative.

PROCUREMENT MANAGER
The procurement manager is responsible for controlling material procurement,
export – import, selection of supplier, and evaluation of supplier.

HUMAN RESOURCES & GENERAL AFFAIRS MANAGER

Human Resources & General Affairs Manager is responsible for plans, direct
control and coordinates the activities of Human Resources & General Affairs.

Advise management on matters relate to man power requirements,

requirements training program compensation and benefits plans, labor issues,
implementation of company policies and general affairs. Plans and determines
various, training program as appropriate and acceptable mean in line with job
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requirements including training program for the newly hired employees. Analyze,
formulate and schedule individual and group training need. Monitor the program
to ensure they are implemented. Maintain individual training record, prepare
necessary training budget. Responsible for the general affairs management at PT.
Geotechnical Systemindo. He will establish document that have relationship with
the quality of products, like product specifications, product compositions, etc and
he is also responsible for ensuring the completeness and validity of these
documents.

V. MANAGEMENT RESPONSIBILTY
The top management of PT. Geotechnical Systemindo shall provide evidence of its
commitment to the development and implementation of the Quality Management
System and continually improving by:
 Communicating to the management the importance of meeting customer as well
as statutory and regulatory requirements
 Establishing The Quality Policy
 Ensuring the Quality Objective are established
 Conducting management review.
 Ensuring the availability of resources

1. Quality policy
The top management PT. Geotechnical Systemindo shall determine the Quality
Policy, that will conduct their activities with due regards for Quality Protection
and improve continually their quality performance. The Quality Policy is a frame
work for establishing and reviewing Quality Objective, will be communicated and
understood to all employees and also could be reviewed for continuing suitability.

2. Quality Objective
Based on the Quality Policy, top management shall ensure that quality Objectives,
including those needed to meet requirements for product or service, leading to
continual improvement of PT. Geotechnical Systemindo performance and
consistent with the Quality Policy. The objective should be capable of being
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measured in order facilities and effective and efficient review by management.

The Quality Objective should be communicated in such way that people in the
organization can contribute their achievement. Responsibilities for achievement of
the quality objectives are established at relevant function and level within PT.
Geotechnical Systemindo.

3. Quality Management System Planning

Management should take responsibility for the quality planning of PT.
Geotechnical Systemindo, based on the Quality Objectives. All functions in PT.
Geotechnical Systemindo should make quality planning.

The Quality management system planning is an indication of continual

improvement for the company.

4. The Effectiveness of the Quality Management System

Top Management shall review the organization’s Quality Management System, to
ensure its continuing, suitability, adequacy and effectiveness through the
management review activity. The Management Review will be done at least twice
a year.
The input to management review shall include information on:
 Result of audits (Internal and External)
 Customer feed back
 Process performance and product or service conformity
 Status of preventive and corrective actions
 Follow up actions from previous management reviews
 Changes that could affect the Quality Management System
 Recommendations for improvement
The Output from management review shall include any decisions and actions
related to:
 Improvement of the effectiveness of the Quality Management System and
its process.
 Improvement of product related to customer requirements.
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 Resource needs.

5. Internal Communication
In order to quickly acquire information related to Quality Management System
and to use it in the PT. Geotechnical Systemindo operations or activities. The
main road for transmitting information is an effective and efficient way could be
done by:
 Using management – lead communication in work team area.
 Team briefing and other meeting, such as for recognition of achievement.
 Notice boards
 Using official memos.
 Audio – visual and electronic media, such as e-mail.

6. Commitment to Continual Improvement

Top management of PT. Geotechnical Systemindo have commitment to
“Continual Improvement” by establish the objectives measurement at all functions
and levels within PT. Geotechnical Systemindo as a basic for improvement.

7. Exclusion
PT. Geotechnical Systemindo is a distributor, so there is no design and
development process. PT. Geotechnical Systemindo buy products from factories,
and sell it directly to customers. To justify that the products meet the costumer
request, PT. Geotechnical Systemindo provides customers with COA from the
factories. So, clause 7.3 is excluded.

VI. RESOURCE MANAGEMENT

1. Provision of Resource
PT. Geotechnical Systemindo shall determine and provide the resources needed to
implement and maintain the quality management and continually improve its
effectiveness and to enhance customer satisfaction by meeting customer
requirements.
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2. Human Resources
a. General
In order to fill the performance requirements of the employees at PT.
Geotechnical Systemindo to do the work in an effective way for product
quality, the employees shall be competent on the basis of appropriate
education, training, skills and experience.

b. Competence, Awareness and Training

 In order to improve knowledge, awareness and competence related to
quality issues, education and training shall be carried out, PT.
Geotechnical Systemindo shall :
 Determine the necessary competence for personnel performing work
affecting product quality.
 Provide training or take other action to satisfy these needs.
 Evaluated the effectiveness of the actions taken.
 Ensure that its personnel are aware of the relevance and importance of
their activities and how they contribute to the achievement of the
quality objectives.
 Maintain appropriate record of education, training, skill and
experience.
 The education and training provide should be evaluated in terms of
expectations and impact on the effectiveness and efficiency of the
management as a means of improving future training plans.

3. Infrastructure
Infrastructure Management is outsourced to the Building Management
(Perhimpunan Penghuni MTH/PPMTH). Perhimpunan Penghuni MTH is the
Building Management at Menara MTH where PT. Geotechnical Systemindo is
located.
PPMTH shall maintain the infrastructure needed. Infrastructure include:
 Building Workspace, and associated utilities.
 Process equipment (both hardware and software).
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 Supporting services (such as transportation or communication).

4. Work Environment
Work Environment is managed by PPMTH.

VII. INTERRELATED BUSINESS PROCESS

Business process regarding clause 7.5.1, 7.5.2, 7.5.3, 7.5.4 is visualized in Interrelated
Business Process, and there is no procedure needed regarding clause 7.5.1, 7.5.2, 7.5.3,
7.5.4.

VIII. DESCRIPTION BUSINESS PROCESS & CONTEXT DIAGRAM

Context:
1. Context Diagram Purchasing
2. Context Diagram Selection Supplier
3. Context Diagram Supplier Evaluation
4. Context Diagram Identification/Evaluation of the Competency and Training
5. Context Diagram Performance Appraisal
6. Context Diagram Recruitment
7. Context Diagram Internal Quality Audit
8. Context Diagram Preventive Action
9. Context Diagram Corrective Action
10. Context Diagram Document Controlling
11. Context Diagram Measurement of Customer Satisfaction
12. Context Diagram Non Conformance

IX. MEASUREMENT, ANALISYS, AND IMPROVEMENT

1. General
Inspection method will be documented for each stage of inspection exception
cases where product or service quality will not be prejudiced by the lack of such
documented method.
Where used within the company statistical technique will selected to be the most
appropriate statistically valid technique for the application.
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Those methods are used to fulfill conformity of the quality management system
and continually improve the effectiveness of the quality management system.

2. Monitoring and Measurement

 Customer satisfaction
In order to fulfill the customer satisfaction, PT. Geotechnical Systemindo
shall monitor and measure the customer complaints, service delivery data,
information relating to competition and also communicating directly with
customers, questionnaires, survey, report from customer organization.

 Internal Audit
PT. Geotechnical Systemindo will ensure that all aspect of the quality
management system are objectively audited.
Audit will be carried out systematically planned and on are regular
predetermined frequency.
Result will be report reviewed by the management to ascertain the quality
management system is effective in achieving its objectives continually
improvement to reflect the company’s mission.
Audit will be conducted will by trained personnel who are not directly
responsible for the area being audit.
To fulfill this requirement PT. Geotechnical Systemindo shall have a
“documented procedure”

3. Measurement Equipment
If there are measurement equipments, they must be calibrated and verificated.

4. Control of Non-Conforming Product

All non-conforming products will immediately upon detection be identified and
controlled to prevent its unintended use or delivery. To release or acceptance
under concession, PT. Geotechnical Systemindo shall appointed and authorize
responsible employee and where applicable by the customer.
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Records of the nature of non-conformities and any subsequent action taken,

including concession obtained, shall be maintained.
When conforming product is corrected it shall be subjected to re-verification to
demonstrate conformity to the requirements.
When non-conforming product is detected after delivery or use has started, the
company shall take action appropriate to the effects, or potential effects, of the
non-conformity.
To do these activities PT. Geotechnical Systemindo shall make a “document
procedure”.

5. Analysis Data
PT. Geotechnical Systemindo shall determine, collect and analyze appropriate
data (statistical technique) to demonstrate the suitable effectiveness of the quality
management system and to evaluate where continual improvement of the
effectiveness of the quality management system can be made. The data generated
as a result of monitoring and measurement and from other relevant resources.
Analysis of data shall provide information relating to:
 Customer satisfaction.
 Conformity to product or service requirements.
 Characteristics and trends of processes and product including opportunities
for preventive action
 Suppliers

6. Improvement
1. Continual improvement
In order to have continual improvement for the effectiveness of the quality
management, PT. Geotechnical Systemindo shall use the basic requirement
by using quality policy, quality objective, audit result, analysis data,
corrective and preventive action and management.
2. Corrective action
PT. Geotechnical Systemindo shall take action to eliminate the cause of
nonconformities in order to prevent recurrence.
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Corrective actions shall be appropriate to the effects of the nonconformities

encountered.
A document procedure shall be established to define requirements for:
 Reviewing nonconformities (including customer complaints)
 Determining the causes of nonconformities.
 Evaluating the need for action to ensure that nonconformities do not
recur.
 Determining and implementing action needed.
 Records of the result of action taken.
 Reviewing corrective action taken.

3. Preventive action
PT. Geotechnical Systemindo shall determine action to eliminate the causes
of potential nonconformities in order to prevent their occurrence. Preventive
actions shall be appropriate to the effects of the potential problems
requirements for:
 Determining potential nonconformities and their causes.
 Evaluating the need for action to prevent occurrence of
nonconformities.
 Determining and implementing action needed.
 Records of results of action taken.