Professional Documents
Culture Documents
NIM : 1729081010
Lesson Plan
Course: Pengantar Pariwisata dan Perhotelan (1st semester)
Aims:
Introduces the students about activities in front office department
Forms the students in group work
Guides the students in whole class discussion
Objectives:
Students are expected to be able to:
Identify the front office organizational structure & their responsibilities
Discuss various activities in front office department such as handling check in-out,
handling complaint, presenting bills, hotel booking etc.
Demonstrate front office their responsibilities
Assessment:
Informal assessment
Materials:
indicator
15 Greetings/question Share their to create
s about students’ proeblems or Ask warm
life and introduces questions, if any situation in
what they are going classroom.
to introduce
to learn today.
the learning
objectives
proeblem
reflecting to
the rules in
front offfice.
30 Guides the students Share the result of Students are able To involve
clarify or argue
some unclear
ideas.
20 Reviews or Ask questions or to make sure the
The students are asked to write down what they have learn.
Homework/further work:
The students are assigned to find another possible proeblem that may occur in front office.