1,492 visualizaciones | 25 de septiembre de 2018, 02:13 pm

Empatía: la clave para un lugar de

trabajo diverso e inclusivo
Janice Gassam Contribuyente
i

Carreras Ayudo a
las organizaciones a crear estrategias para un lugar de trabajo más equitativo.

Getty Royalty Free

Cuando se trata de fomentar un lugar de trabajo que sea equitativo e inclusivo

para todos, es imperativo que los líderes estén bien capacitados en estrategias
inclusivas. Hay un rasgo clave que todos los grandes líderes deben poseer.
Algunos pueden llamar a este rasgo la crème de la crème de todos los rasgos de
liderazgo: empatía. La empatía es nuestra capacidad para ponernos en la piel de
los demás y entender lo que otra persona está experimentando. Los líderes que
son más empáticos pueden ser más efectivos para fomentar lugares de trabajo
diversos e inclusivos. ¿Cómo pueden las organizaciones evaluar los niveles de
empatía de los posibles empleados? ¿Y cómo pueden los líderes desarrollar y
aumentar su empatía?
Everyone’s level of empathy is different. To gauge your level of empathy, an
empathy test can be enlisted in order to understand where you stand. Empathy is
one of the key determinants of emotional intelligence. Those who are more
empathetic tend to also be more emotionally intelligent. It would be beneficial for
organizations to include some sort of empathy measure when evaluating job
candidates, and particularly those seeking leadership roles in the company.
Leaders should be assessed for empathy at the start of their employment. It’s
good to have an understanding of an employee’s empathy levels, but it’s
important to understand that empathy is also a trait that can be developed.
During performance reviews and evaluations, leaders can be coached on
increasing their empathy skills. Empathy training should be incorporated into the
annual training that employees receive and should be done on a continuous and
ongoing basis.

For leaders who want to develop and increase their empathy for others, there are
a few different tactics that can be employed.

1. Listen. Research indicates that listening to other people from different

walks of life talk about their experiences and journey through life,
difficulties, hardship, and triumph can impact our empathy levels.
Organizations should create opportunities for leaders to engage in this
dialogue and to allow employees to be able to voice their concerns and
experiences in a non-threatening environment.

2. Slow Down. Stopping and slowing down to smell the roses can be one
way that we can connect with others. Listening is very important but if we
are unable to slow down and stop multi-tasking, being able to really hear
the experiences of another person from a different walk of life than us will
be difficult. Resist the urge to multi-task. Research actually indicates that
when we try to multi-task, we end up doing both tasks more poorly than if
we had performed either task separately.
3. Be Curious. Individuals that are more curious tend to also be more
empathetic. Make a concerted effort to interact with other people from
different walks of life, as well as reading and watching the stories of those
who are different from you, and don’t be afraid to ask questions. Asking
questions allows the other person to feel like their voice is heard and they
are valued. Asking questions also shows that you are giving another person
your attention.
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4. Volunteer. Research indicates that the act of volunteering may actually

increase our empathy levels. Organizations should incorporate
volunteering opportunities into the corporate structure. Partnering with
charitable organizations is one solution. Aside from increasing employee
empathy levels, volunteer opportunities can also allow employees to feel
like they are making a difference and an impact on their organization.

Empathy is an essential quality that each leader in every organization should

possess. While it’s effective to measure empathy levels of each job applicant to
ensure you are hiring employees that possesses this critical trait, employees can
also be coached and trained on how to develop their empathy levels, helping to
foster a more inclusive workplace.

Crecí en cinco estados diferentes y en dos continentes, que fue el catalizador de

mi interés en la diversidad. Mi objetivo final es ayudar a los líderes a infundir
más amor en el lugar de trabajo, creando una cultura más equitativa y
productiva. Actualmente, trabajo como profesora ... MÁS

Soy orador de TEDx, consultor de diversidad e inclusión y profesor, ubicado en

el área de la ciudad de Nueva York. Conéctese conmigo en LinkedIn y visite mi
sitio web en drjanicegassam.com .

84.136 vistas | 28 de septiembre de 2018, 10:17 a.m.

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