EN Communicating With Constituents 20 Approaches PDF

Legislator’s Practical Guide:
Outreach
To Constituents
COMMUNICATING WITH CONSTITUENTS
20 APPROACHES
September2009
Legislator’s Practical Guide:
Outreach
To Constituent
COMMUNICATING WITH CONSTITUENTS

20 APPROACHES
Written by:
The Indonesian Institute
Published by:
The International Republican Institute
This publication is made possible by generous support

of the American people through the United States
Agency for International Development (USAID) under
Award No. 497-A-00-05-00027-00. The opinions
expressed herein are those of the author(s) and do
not necessarily reflect the views of the International
Republican Institute, USAID or the United States
Government.
Jakarta, October 2009

This Publication is funded by the United States Agency
for International Development
and is not to be sold or exchanged
4
International Republican Institute
5
TABLE OF CONTENTS
CHAPTER I 1. Basic law

Role of 2. Legislative Council Role
Regional Legislative Council 3. Legislative Council Function
CHAPTER II 1. Characteristics of constituents

Understanding Your Constituency 2. Constituents factor
3. Constituents and Legislative Council Relations
CHAPTER III 1. Communication

Understanding Public Colsultation 2. Politics
3. Political Communication
CHAPTER IV 1. Constituent Meeting

20 Approaches 2. District Office
3.Incidental Social Activities
4. Door To Door
5. Social Charity Event
6. Greeting Card
7. In Person (Face to Face)
8. Information Desk / Camp
9. Guest Speakers
10. Talk Show
11. Electronic Media
12. Public Advertisement
13. Information Technology (Web / Blog)
14. Outdoor Publication
15. Personal Standpoint/Statement
16. Writing in Printed Media
17. Networking
18. Surveys and Pooling
19. Mobile Office
20. Face book / Social Networking Site
CHAPTER VI
Conclusion
Appendix
Chapter 1
Role of Regional Legislative Council
9
Chapter 1 Role of Regional Legislative Council
Role of Regional
Legislative Council
1. Role
Improve pub
lic welfare t
public policy hrough
.
a. Advancin
g Priorities
The DPRD
shares resp
other legisla onsibility wit
tors and th h
Cooperation e executive.
and commun
are integral ication
to building le
alliances an gislative
d advancing
policy intere common
sts.
a. Represen
ting People
The DPRD
has limited,
powers gran temporary
ted through
to advance elections
the interest
people. Rep s of the
resenting th
honor that s e people is a
hould be com n
to constitu municated
ents throug
meetings to h regular
ascertain t
and address heir concern
topics that s
them. interest
10
Role of Regional Legislative Council 2. Functions

The purpose of legislation, in one view, is legislation,
representation and oversight. (Source: Calvin MacKenzie,
1986, 120-137). Similarly, the law states the purpose as
legislation, budget and supervision (Source: Law Number 22
Year 2003 article 61 article 77).
a. Legislating
Legislation is written by legislators, and approved
by a vote of legislators. The process involves debate,
collection of information, megotiation and political
bargaining. Legislation adds regulations to the
system of laws.
b. Budgeting
The budget establishes
a financial plan for the
government for an
established time period. The intent is to balance
expenses and revenue, establishing guidelines for all
expenditures. This complex process should include
factors from APBD, the Legislative Budget Public
Policy (KUA), Plafon Budget Priorities (PPA), RKPD,
RPJMD, and RPJPD.
c. Supervising
The legislative branch has an oversight role as
the administrative branch carries out legally
established regulations.
11
Chapter 1 Role of Regional Legislative Council
Local Aspirative and

government renponsive
institutions Legislation
regional
regulation
Provincial
Legislative Effective and
Budget
Council efficient APBD
Transparency
Representatives Supervision and public
accountability
Function Product
Position/role
Picture. Position, function and product of DPRD

Source. Improve the performance of the DPRD. Prof. DR Sadu Wasistono,
M.S and Drs. Yonatan Wiyoso, M.Si. Fokusmedia
12
Chapter 2
Understanding Your Constituents
13
Chapter 2 Understanding Your Constituents
Understanding
Your Constituents
9 4 5 C o n s t i t u t i o n legally
The 1 ocracy in the R
m
epublic of
established de e e s the freedom
of
. It g u a ra n t
Indonesia e m b ly, and upholds
the
n a n d a s s
associatio
the people.
sovereignty of
t y is t h e fo u ndation for a
ocie
A strong civil s h a ra c te ri s t ic s of a healthy
racy. C
vibrant democ e e d o m of communicat
ion
c lu d e fr
democracy in id e s p re ad participatio
n in
, a n d w
among groups e s t a b li s hes relationsh
ips
D P R D
elections. The id u a l c o n s tituents as th
ey
d in d iv
with groups an
m m u n ica t e t heir interests.
co
1. Demographics
(Source: Nursal, 2004, Political Marketing)
Historical statistical data can establish trends based on
demographic characteristics such as age, gender, religion,
education, employment, socio-economic classes and region.
14
Understanding Your Constituents a. Religion

Many constituents base votes or interests on
religious beliefs and ideology , identified through
categories such as modern-traditionalist, santri-
abangan, mass organizations, youth-campus,
mosques and others.
b. Gender
Analysis can show the difference in voting or ideals
between men and women. Sub-segments based on
the socio-economic class, career,
profession and social activities will
enhance this data.
c. Age
Rhenaldi Kasali, 1998, establishes
five categories: the transition
period, the formation of families, the increase in
career or family, settle period and the preparation
for retirement. Choose communication tools or
methods based on the audience.
d. Social Class
This category analyzes the level of income, wealth,
size of power, honor and mastery of knowledge –
commonly measured in three divisions as upper,
middle and lower.
15
Chapter 2 Understanding Your Constituents
e. Geographic
Categorizing based on region or island, such as Java,
Eastern Indonesia (KTI) and the remaining areas of
Indonesia.
f. Lifestyle
Categorizing based on how time or money is spent.

g. Generational
Measuring the association specified age-groups will
have with certain events that happened in their
lifetime.
2. Constituent Relations
Successful interaction with constituents is based
on thorough knowledge of their needs and community
conditions.
a. Community
Know the needs and general opinions within a
community or group.
16
Understanding Your Constituents b. Changes in Society

Changes bring shifts in opinions and attitudes that
can be rapid. Know the factors that could cause new
needs and opinions.
c. Political Trends
Political trends allow prediction of future needs and
opinions.
3. Relationships between DPRD and constituents

Constituents have a strategic position in the
political process, according to Building Relationships
with Constituents (LGSP, 2009). Constituents
value transparency and accountability from their
representatives, and maintaining that relationship is
important. View them as partners.
17
18
Chapter 3
Understanding Public Consultation
19
Chapter 3 Understanding Public Consultation
Understanding
Public Consultation
b l i c C o n s u l t a t i o n ?
1. What is uPltuation is directly engaging with
Public cons h activities.
u e n t s t h ro u g
constit
municator
a. Political com r or
o m m u n ica to r is the legislato
The c
political party.
sage
b. Political mes he statements
s a g e s a re t
Political mes
ters.
you deliver to vo
c. Media e Communicator
b y w h ic h t h
The method a g e , inc luding print an
d
M e s s
delivers the
ia.
electronic med
20
Understanding Public Consultation d. Target Constituency

Any group that form a political community of
constituents that can influence the outcome of a
vote.
2. Purpose of Public Consultation

Formal public consultation is regulated by law. Legislators
practice public consultation during recess by visiting
an area and meeting with constituents to learn about
their concerns. This increases public awareness and
participation, ultimately empowering constituents.
a. Provide an opportunity through a forum in which
constituents can participate.
b. Communication should be two-way, including
the legislator’s message and listening to the
constiuent’s concerns.
1) Make an effort to understand needs and show
empathy.
2) Even if agreement is not reached, show knowledge
of the implications and consequences of the
policy affecting the constituent.
21
Chapter 3 Understanding Public Consultation
3. Public Consultation Stages

a. Preparation
• Consider the target group. Who is it?
• Schedule a time that is not disruptive to other
community events.
• Consider the condition of the target group. What
are their needs?
• Consider your budget and realistic abilities for this
event.
• Consider the consultation goal itself. What do you
hope to achieve?
b. Implementation
• Make a plan.
• Choose a venue.
• Let the community know in advance.
• Arrive prepared.
• Know what you expect to say and what you expect
to hear from voters.
c. Follow up/reporting
• Record the concerns of the community.
• Show your concern.
• Attempt to redress their needs.
• Tell them of any progress or activity that is made in
addressing their concerns.
• Follow up through electronic/written media or
another visit, whenever possible.
22
Chapter 4
20 Approaches
Communicating With Constituents
23
Chapter 4 20 Approaches Communicating With Constituents
20 Approaches
Communicating With
Constituents
Communication with
constituent’s board
members is vital. This
stage serves to absorb
the growing aspirations
of the community and
the effort to form
cohesive policy.
1. Constituent Meeting
A constituent meeting is
a forum to involve
community leaders, yout
h leaders, religious
leaders, members of the
local government,
nongovernmental organi
zations, women,
businessmen, and any ot
her stakeholders to
determine interests and
needs. It is a highly
effective tool that shou
ld be practiced with
regularity by the legislat
or.
24

Methods
- Present a brief general summary of your activities
- Discussion/take questions
- Summarize goals/plans/leadership on issues
- Thank them for their input
20 Approaches
Materials
- Provincial data and public data
- The results of a study, field activities, community
programs
- Announce or explain government programs
- Provincial Legislative council work plan
Time
- Plan ahead: how long should this meeting last?
Stages / Processes
1. Collect Data and Information
In preparation, use any available
information about stakeholders in the
area. This becomes easier on future
visits to a community.
2. Prepare and Plan
a. Map out relevant factors – such as
age and wealth data.
25
b. Identify local issues.

c. Consider probable topics, concerns and
questions.
d. Prepare answers and information for
distribution.
e. Take notes and follow up with
stakeholders later.
3. Organize
Enlist the help of people in the
community who share the legislator’s
priorities. They can form a team to
organize the meeting.
4. Coordinate with Stakeholders

Give notice of plans for the meeting,
including place and time. In particular, as
a courtesy, give notice to the following
entities:
a. Local Government
- Provincial Level (CC to the Governor,
the Mayor / Regent, District, Sub-
District)
- Level of City / County (CC to the
Mayor / Regent,District, political
district)
b. Provincial Parliament for the Level I and
26

Parliament City / County for Level II
c. Police / Police Chief
d. The press, NGOs, universities, mass
organizations, political parties,
religious figures / custom
e. Wider community (using local media)
20 Approaches
(1) Mapping information and stakeholders are important in

meet and greet activities
(2) Notify at least 1 (one) week prior to implementation.
(3) If possible, first meet with officials of government solely
to gather information about the community and plan
topics, logistics and any information to distribute.
5. Choosing a location
a. Options include the Office of the Party
secretariat, personal House member
Legislature, Restaurant, Conference
Hall, elsewhere.
b. Consider space and likely number of
participants.
c. Consider seating arrangement (Where
will local government sit?)
d. Attempt to ensure that everyone can
hear the speaker and questions.
e. Ensure that the space is available
and appropriate, and have a trusted
associate view it in advance.
27
6. Meet and greet Implementation

b. Prepare clear, concise material.
c. Make your key points.
d. Listen to the public.
e. Document through minutes of the
meeting, transcript, or other means
f. Follow up with participants. Consider
preparing an activity report, such as
this example:
Meet and greet with resident reports

District Meeting Hall………..
Sunday, 4th July 2009
Time and place Source Aspiration contain Support data Further action
District meeting Environmental Need Nurseries Field data, Coordination

Hall, Sunday 4th Non government transplant survey, with the forest
July 2009 Organization action program proposal department
because many and agriculture
critical land department
28

20 Approaches
2. District Office ce?

a. What is a District Offi
d post for council
The office is a dedicate
lationships
members to establish re
the selected
with constituents from
idge between
area. It is an effective br
tituents.
representatives and cons
b. Uses
aging area for
The office is both a st
d a place to
events and meetings, an
ts.
accommodate constituen
c. Methods
making provincial
- Provides a location for
to constituents.
council member available
in information and
- Provides a place to ga
knowledge
29
- Allows constituents to know ehere to go

and how to make suggestions
d. Stages / Processes
1. Establishment of the Office
a. Determine the location
The Office needs to be accessible to
constituents. It is generally rented
and permanently available, or set up
on a temporary basis at an available
location for a specific series of
meetings.
The office should not be established in the branch office

where the party nominates board members. Offices are
not intended for partisan business but to allow a point
of access to the general community.
b. Operations of the Office

It is an office, in need of complete office
equipment and at least one office staff
person. Staff conveys communications
to the respective board members,
sets up meetings with constituents,
and helps follow up with constituents
and organization.
30
Communicating With Constituents c. Dissemination Tools

An information brochure that includes:
• A biography of the board members
with personal data, organizational
experience, and basics about the
electoral district.
• Basic information on the activities,
20 Approaches
priorities and performance of the

board members.
e. Activity
1. Log book: A simple record of meeting
and visitors, time, their topic, and any
follow-up activity. This ensures that a
topic is not ignored and builds trust in
the community.
2. Collect suggestions: Keep track of
complaints, concerns, suggestions,
issues, and criticisms. Example form:
Date/time Name Address/ID no/ Topic Supporting data

Telephone number
* Can be modified as needed
31
2. Advocacy
The office serves as a point of regularly
scheduled communication, once a month or
every three months. Invited participants
include unions, farm groups, fishing groups
and others.
Date/time Name Topic Supporting data Follow-up
House of aspiration Education Need to field data, Coordination with

“Bambang Center” concern make PAUD surveys, agencies related
Sunday, 4th of July NGO proposals to education
2009 and agricultural
institutions.
* Can be modified as needed
32

20 Approaches
ities
3. Incidental SocialenAtactl Soivcia l Activities?
a. What are Incid
ies are any
Incidental social activit
, such as
nonpolitical public events
cumcisions,
gatherings caused by cir
this activity, the
deaths, marriage, etc. In
tion themselves
council members can posi
ters and
as implementers, suppor
participants.
b. Uses
ess of the Council
Increase public awaren
will.
member and create good
c. Methods
- Direct Visit
- Delegation
- Material/Speech
33
d. Materials
- Includes items such as a wreath
greeting, special letters or plaques.
e. Stages / Processes
1. Collect data and information
a. Members of the council learn about
the event by establishing a poiint of
contact to establish what activity
is appropriate, such as giving brief
remarks.
b. Prepare those materials, such as
condolences or congratulations.

2. Implementation
a. The council members stay for the
entire activity as a courtesy
b. Bring any direct social assistance
possible
c. Provide condolences / congratulations
/ thank you / invitation
d. Network at the event.
34

4. Door To Door
a. What is Door to Door?
Direct visits to
members of the
public to ask their
20 Approaches
perspective.
b. Purpose
This very personal
method has the advantage of
immediacy and informality. Co
nsituents
value this effort.
c. Method
1. Direct visit – unannounced
or let a
neighborhood know in advanc
e of
legislator’s presence
2. Arrive with a pre-planned me
ssage
to the constituent, generally
a local
topic
3. Invite media coverage
35
d. Materials
Information on legislator’s activities that
can be handed to constituent and media.
1. Decide an area
2. Decide a topic or message.
3. Go to homes or public areas to meet
constituents.
3. Prepare report – sample:
36

20 Approaches
5. Social Charity Event

a. What are Bhakti Sosial / Mass Events?
Unlike targeted events, these activities
are without limitation, initiated by
the Council member only on occasion.
Examples include finding a participatory
role in sports or entertainment events
that attract a larger audience.
b. Uses
These mass events expand the Board
member’s network of constituencies,
build relationships and attract media
attention.
c. Methods
Take an active role in major social
activities in the community.
37
d. Materials
- List of groups, donors and supporters
involved
- Map of the area
- Schedule of events
- Provide wreath greeting, special letters,
plaques, or the like for souvenirs as a
form of appreciation
1. Collecting Data and Information
a. Data on networks and special
constituencies
b. Map of the region and stakeholders
c. Determining target priorities
d. Coordinate with various parties
including local governments.
2. Forming the Bhakti sosial executive

team
The team has knowledge of the event
and audience and assists in logisitics,
organization and networking.
38

3. Coordination with various parties:
a. Local Government
- Provincial Level (CC to the Governor,
the Mayor / Regent, District, Sub-
District)
- Level of City / County (CC to the Mayor /
20 Approaches
Regent, District, Political district)

b. Provincial Parliament for the Level I and
Parliament City / County for Level I
c. Police Chief / Chief of Police for the
security of the implementation of
activities
d. Danrem / Dandim for the
implementation of activities
e. The press, NGOs, universities, mass
organizations, political parties,
religious figures
f. Wider community (using local media)
4. Implementation
a. Plan, evaluate, network and notify
b. Budget
c. Invite or communicate with
participants
d. Document activity
39
5. Reporting Activity
a. Prepare a report
Example:
Table 1.
CONSTITUENTS POTENTIAL REPORT
BHAKTI SOSIAL ACTIVITY / MASS EVENT
OPEN FIELD X DISTRICT/SUB DISTRICT..........
SUNDAY, JULY 15 2010
Name Address Complaint Action Constituent Further Action
Agus Bambu Kuning Cataract Temporary Requesting Surgery

Street medicine surgery
number 27
40

20 Approaches
6. Greeting Card
a. What is a greeting card?
Greeting cards/brochures/postcards
are effective around holidays and major
events. They include congratulations
and a standard holiday message plus
highlights of the legislator’s efforts.
b. Uses
Build a positive view of the member, and
ensure consituents of efforts on their
behalf.
c. Methods
Send greeting card to the constituent
via Pos Indonesia or other delivery
services.
41
d. Materials
- Greeting card
- Brochure stating Provincial council
member’s information
e. Time
Delivery of material is best a week
before the national holidays and must be
prepared several weeks earlier.
f. Stages / Processes
1. Form small teams
Generally three people to design the
cards and handle all details.
2. Data and information

Voter data in the area, including the
full address, can be obtained in a
government office or at the Regional
Election Commission, unless the data
base is already owned.
3. Preparation of materials
a. Select a message providing interesting,
relevant information.
42

b. Greeting cards and leaflets must be
well designed, attractive and readable.
c. Attempt to obtain feedback from
the community by including a phone
number, email and correspondence
address of Provincial council member.
20 Approaches
4. Delivery
a. Pos Indonesia service at a price of Rp.
3000 for each card sent.
b. Direct delivery from a team of up to ten
people with vehicles generally in the
case of incomplete addresses).
5. Evaluate Responses
43
7. In person (face to face)

a. What is in person (face to face)?
or
Any face to face meeting in a street
public setting, generally to discuss a
specific local concern.
b. Use
Enhances the legislator’s direct
knowledge of the community.
c. Methods
d to a
Approach a constituent, or respon
constituent’s approach.
44

d. Materials
- Gain background of the constituent
through conversation
- Address their concern or issue
20 Approaches
1. Collecting data and preliminary

information
Eliminate most formalities and
process, but attempt to gain the
constituent’s information for follow-
up as needed.
2. Reporting Activity example:
Table 1.
FACE TO FACE WITH LABOUR UNION REPORT
LABOUR UNION OFFICE X………….
Problem Opinion Current Goal Recommendation Stake Holder

Condition
45
mp
8. Information Desk/Can po st?
a. What is Informatio
Information post, more
commonly known as
the post, is a center
of information at the
smallest level (village or
hamlet).
b. Uses
ddle
Effective outreach to the mi
manage it,
quarters. Demands a team to
unication
and helps establish local comm
in more distant areas.
c. Method
1. Build a post
2. Provide information
nd concerns
3. Enable constituents to se
to their representative
46

d. Materials
Requires operational funds from council
members and political parties.
e. Time
Should be a sustained post, not limited
20 Approaches
to elections.
Preparation
- Determine the need for and interest in a
post in a village.
- Establish a small team.
- Do not use public land. Use a political
supporter’s land.
- Combine volunteer work with political
funds to establish and staff the post.
- Use it to disseminate political
information and leaflets.
47
9. Speaking at public events

a. What are guest speakers?
This entails being invited
to speak at any gathering,
seminar or workshop.
b. Uses
Any chance to speak is an opportunity
for outreach and messaging, and a
chance to connect with a group and their
primary issues.
c. Methods
Give remarks.
d. Materials
Any and all data relevant to the
discussion.
1. Form a small team to prepare
material.
48

2. Collect Data and Information
a. Learn the topic and schedule of the
event.
b. Gather information from mass
media, networking, articles, studies
and research.
c. Create a presentation that
20 Approaches
correlates to the event.
3. Report and follow up

Gain a list of attendees and any
feedback.
ACTIVITY REPORT OF SEMINAR ABOUT……………

HOTEL........
MONDAY ...2009
No Provincial
Problem Community Government council Other Recommendation Follow-up
member Party
49
10. Talk Show

a. What is a Talk Show?
Radio and television
talk shows are live
events and excellent
opportunities for
members of the legislature to introduce
themselves and communicate ideas.
b. Uses
Radio and television talk show has two
categories: delivering a message to
the audience and gaining a sense of the
audience’s concerns.
c. Method
Interview by host with questions from
the public.
d. Materials
Any preparatory material about likely
topics, and footage of prior talk shows.
e. Time
60 minutes or less.
50

1. Request a description of the scope of
the talk show.
2. Research relevant data from mass
media, networking, articles and
studies.
20 Approaches
3. Create key points of your message.

4. Participate in the talk show.
5. Make reports and follow up on
constituent concerns.
51
11. Electronic Media

a. What is electronic media?
Generally, this refers to making DVD or
other recording, such as a speech or talk
show, for further dissemination.
b. Uses
Another tool to spread ideas and
solutions, particularly to the influential
members of a community.
c. Materials
Attempt to record every talk show or
significant speech for potential later
use, in whole or in part.
e. Time
- Prepare for tapign in advance, at
least a week.
- Duration varies.
- Give time following the event for DVD
creation.
52

1. Form a small team
Responsibilities include to preparing
distribution plan, design patterns
of cover, any other content such as
patriotic music, actual distribution,
etc.
20 Approaches
• Target distribution includes ocal

government, Provincial council member,
political parties, NGOs and the public.
• If you have the complete address
copies can be sent via courier services
such as Pos Indonesia.
• To reach the general public, distribute
to coffee houses, food stalls and other
public places.
53
12. Public Advertisemant

a. What is Public Advertising?
Public advertisements deliver ide
as,
thought, experience, performance, and
expectations through ads placed on
radio and television.
b. Uses
Public Advertisements are useful
to
introduce a legislator to the public in
a
memorable way, or remind the public
of
work done on their behalf.
c. Method
TV and Radio
54

d. Materials
- Advertising material should be short,
direct and clear about the ideas,
experience and performance
- View samples before recording the
content
20 Approaches
e. Time
- Depends on budget
- Duration 30 to 60 seconds
- Broadcast at prime time
1. Content
- Address relevant issues
- Respond to misinformation
- Develop public opinion or introduce a
key topic
- Introduce candidate; highlight
biography or work in Council
2. Creative team building

- Advisers to prepare message and
delivery
55
- Working with production house

provides maximum results
3. Airing the Ad
- Choosing the right time (prime time or
high viewership)
- Using data surveys to reach the right
area or audience
4. Collect Feedback
56

13. Use of Information Technology
(WEB / BLOG)
a. What is Information Technology
(Website / Blog)?
With the growing use of
the Internet, personal
20 Approaches
websites and blogs

are additional tools of
outreach and information.
b. Uses
- Allows personal interaction with
constituents
- Allows rapid response to
constituents
- Immediate relay of information
- No geographic limit to information
- Growing online audience
c. Materials
1. Activities or legislation
2. News or information
3. Response to comments by readers
4. Shared opinions or opinions of a
political leader of the same party
57
d. Time
A website should be updated
routinely. A team to assist is
advisable.
1. Creating the website / blog
Personal website can be done in
two ways: free or full base. Free
will have content and style limits.
Full base demands a budget for
its creation and some funds
for maintenance. At the start,
expertise will need to be hired or
volunteered.
2. Tips for an interesting website

- Post useful items
- Use strong headlines
- Be timely
- Keep entries concise
58

14. Outdoor Publication
a. What is Outdoor Advertising?
Outdoor advertisements in this
instance include all non-electronic
advertising: posters, brochures,
leaflets, banners, books, neon signs,
billboards, magazines.
20 Approaches
b. Uses
c. Methods
- Best placed in visible, open places
(intersection / crossing roads,
sidewalks, open fields, commercial
areas, and places near public
entertainment)
- Use simple,concise and clear
language
- Use visual characteristics to gain
attention and strengthen message
d. Materials
- Profile of board member
- Plans or priorities in brief
- Photos and terms that appeal to
the public
59
e. Time
- Adapted to the installation
licensing rules that apply
1. Collecting information
- Identify the issues in the
community
2. Cooperation with related parties

- Hire a professional (the
advertising vendor)
- Obtain any licensing
arrangements for the period and
place
- Request permissions and
cooperate with local authorities.
60
15. Statement of Principle principle?

a. What is a statement of
e
A statement is the view of on
member of the board ion major or
20 Approaches
emerging issues.
b. Purpose
itment
The statement shows a comm
align
to certain principles, helping to
cal
likeminded constituents for politi
purposes.
c. Methods
t of
Write a brief written statemen
s
opinions toward certain key issue
nal
and make it public through perso
website and the media.
d. Materials
at
Any relevant study or data th
t.
adds credibility to the statemen
61
1. Collecting Data and Information
Sources include mass media,
networking, articles, studies and
research on the issues.
2. Writing the statement

a. Statement must be well-
researched, accurate, concise
and relevant.
b. It should be readable and factual.
c. It should be timely.
d. It will not be without
controversy.
3. Relationship with mass media

It should distributed to media for
potential publication. If possible,
a written opinion column by the
legislator should be submitted to
clarify these positions.
62

16. Writing in Printed Media
a. What is writing an opinion?
This article is directly authored by
the Council member for the purpose
of shaping public opinion on a single
20 Approaches
current topic.
b. Uses
- Demands research and time
- An effective communications tool
- An opportunity to communicate
with large number sof people
without a budget or other event
planning
- Allows response to current event or
explanation of current legislation
- Allows rebuttal of criticism
c. Materials
- Cite sources of data
- Support assertions with relevant
data
63
e. Time
Ideally, once a month. Also, in response
to specific events.
f. Stages / processes
1. Get started writing articles
- Form a small team to assist in
information support.
- Define the issue that is the theme
of the article.
- Research the issue thoroughly.
2. Opinion articles
- Opinion articles should be to the
point and interesting to read. Avoid
long paragraphs, and stay on focus.
Base the argument on valid data.
- Submit the article while the issue
is being discusses by the media and
society, not after.
An example of an active board member’s opinion by Dr.

Mufid A. Busyairi, M.Pd. In the 2004 elections, he was
elected as a Member of the National Awakening Party
Faction House of Representatives from Central Java
electoral II (Jepara, Kudus, and Demak).
64
Communicating With Constituents Edisi 25 Februari 2009
OPINI
Swasembada Beras, Usaha Siapa?
Mufid A. Busyair, anggota Komisi IV (pertanian, kehutanan, kelautan-
perikanan) DPR RI dari Fraksi Kebangkitan Bangsa
Dalam salah satu iklannya, Partai Golkar mengklaim kadernya di
20 Approaches
pemerintahan dan Dewan Perwakilan Rakyat berhasil membuat kita

berswasembada beras pada 2008. Pada 2007 kita masih mengimpor
beras, sedangkan pada 2009 bahkan akan mengekspor beras. Belakangan
sebuah iklan menyusul, juga mengklaim bahwa keberhasilan swasembada
beras di Indonesia berkat Menteri Pertanian Anton Apriyantono,
kader Partai Keadilan Sejahtera. Mari kita urai apa sesungguhnya yang
menyumbang peningkatan produksi padi pada 2008.
Selama dua tahun terakhir (2007-2008), kondisi iklim amat bersahabat.
Tidak ada kemarau berkepanjangan atau banjir yang meluas yang berujung
pada padi yang puso. Pola tanam tidak bergeser, estimasi produksi dan
persediaan pangan lebih mudah diprediksi. Ini rahmat Tuhan yang harus
disyukuri. Karena iklim yang baik itu, luas tanam bertambah 120 ribu
hektare. Dengan tingkat produksi 4,6 ton per hektare dan dua kali tanam
setahun, ini menyumbang 1,1 juta ton gabah.
Sumbangan berikutnya dari aneka kebijakan pemerintah. Sejak 2007
digulirkan Program Peningkatan Beras Nasional (P2BN). P2BN
menumpukan pada lima program: subsidi benih, pengembangan tata air
mikro, rehabilitasi jaringan tingkat usaha tani dan jaringan irigasi desa,
pencetakan sawah baru, dan pengendalian organisme pengganggu. Juga
digulirkan program kredit untuk petani kecil, menghidupkan kembali
penyuluh pertanian, dan mendirikan Sekolah Lapang Pengelolaan Tanaman
Terpadu (SLPTT). Dalam hal ini, layaknya sebuah fraksi, seluruh anggota
Komisi IV setuju dan mendorong kuat program tersebut.
Menurut Direktur Jenderal Tanaman Pangan Soetarto Alimuso, subsidi
benih menyumbang 5-15 persen peningkatan produksi. Pada 2008,
pemerintah memberikan subsidi benih dalam APBN sebanyak 37.500 ton
dengan sasaran area tanam 1,5 juta hektare. Ini belum termasuk Bantuan
Langsung Benih Unggul (BLBU), subsidi harga benih, dan benih hibrida.
65
Menurut angka ramalan III BPS, produksi padi 2008 mencapai 60,280
juta ton gabah, naik 5,7 persen dari produksi pada 2007 (57,051 juta
ton gabah). Peningkatan produksi padi sebesar ini hanya pernah dicapai
oleh Orde Baru pada rentang 1969-1984.
Untuk memberikan insentif ekonomi agar petani tetap tertarik berusaha
tani, DPR, khususnya Komisi IV, meminta pemerintah menyubsidi pupuk
dan menaikkan harga pembelian pemerintah (HPP) untuk gabah/beras. Dari
tahun ke tahun nilai subsidi pupuk naik: dari Rp 7,8 triliun (2007), jadi Rp
14,1 triliun (2008), dan Rp 17,5 triliun (2009). Pada 2007, Komisi IV
mendesak pemerintah menaikkan HPP. Ini kesepakatan bulat dari semua
fraksi, tetapi pemerintah tetap bergeming saat itu. Kenaikan HPP baru
dilakukan April 2008. Itu artinya, selama 2007 petani tidak menikmati
harga baru. Dari sisi waktu, kenaikan HPP per April 2008 tidak tepat.
Lazimnya, HPP dibuat sebelum musim tanam dan diberlakukan saat panen
raya. Saat HPP dinaikkan, panen tinggal sebulan. Bahkan sebagian besar
petani sudah tidak memiliki gabah/beras lagi.
Pada 2008, Komisi IV DPR kembali meminta pemerintah menaikkan HPP.
Alasannya, setelah kenaikan harga BBM dua kali selama 2008, ongkos
produksi usaha tani naik berkali lipat. Tanpa kenaikan HPP, petani akan
merugi. Saat usulan ini dibahas di Panitia Anggaran, pemerintah dan
anggota panitia anggaran dari kader partai tertentu justru keberatan
dengan alasan kenaikan HPP akan menimbulkan inflasi, walau akhirnya
setuju. Baru pada akhir 2008 pemerintah mengeluarkan Instruksi
Presiden Nomor 8 Tahun 2008 tentang Kebijakan Perberasan. Dalam
inpres yang mulai berlaku 1 Januari 2009 itu, harga per kilogram gabah
kering panen (GKP) naik dari Rp 2.200 menjadi Rp 2.400, gabah kering
giling (GKG) meningkat dari Rp 2.840 menjadi Rp 3.000, dan beras dari
Rp 4.300 menjadi Rp 4.600. Harga gabah/beras yang relatif stabil telah
memberikan insentif ekonomi kepada petani.
Prestasi swasembada beras juga tidak lepas dari kerja-kerja di lapangan,
seperti yang diemban para penyuluh pertanian dan pegiat LSM. Mereka
menularkan inovasi-inovasi, temuan, dan pengetahuan baru kepada petani.
Kerja keras itu didiseminasikan melalui Sekolah Lapang Pengelolaan
dan Sumber Daya secara Terpadu. Lewat sekolah lapang, petani saling
belajar, bereksperimen, dan memecahkan aneka persoalan, mulai dari bibit,
hama, ihwal iklim, hingga pupuk. Namun, dari semua level, sesungguhnya
keberhasilan ini adalah buah “semangat dan kerja keras petani” yang tak
kenal lelah walau masalah--yang seharusnya bisa diselesaikan pemerintah-
66

-berulang menghadang, seperti kelangkaan pupuk setiap musim tanam
dan harga gabah yang turun saat panen. Bisa dibayangkan bagaimana
terganggunya berbagai sektor, jika semusim saja petani mogok tanam.
Sungguh terlalu, jika peran petani yang sedemikian menentukan ini tak
disebut.
Dalam banyak hal, justru pemerintah yang lalai menunaikan tugasnya:
pupuk subsidi tak tersedia saat dibutuhkan, jaringan irigasi dibiarkan
merana dan rusak, infrastruktur desa tidak memadai, harga gabah anjlok
saat panen raya, dan masih banyak lagi. Adalah tugas pemerintah untuk
20 Approaches
merakit kebijakan-kebijakan yang menyejahterakan rakyat. Karena itu,

bagi pemerintah yang berkuasa (incumbent), klaim yang berlebihan jelas
bukan pada tempatnya. Sebab, pada saat prestasi swasembada beras
diraih, dalam banyak hal, justru petanilah yang jadi korban dan menanggung
beban-derita paling berat.
Dalam kondisi demikian, petani tetap bersemangat berusaha tani. Bahkan,
ketika didera kelangkaan pupuk atau harga (pupuk) melambung tinggi,
sebagian petani kreatif mencoba melepaskan diri dari ketergantungan akut
pada pupuk kimia. Mereka membuat pupuk organik dan mempraktekkan
SRI (system of rice intensification), sebuah cara budi daya yang dapat
meningkatkan hasil panen. Di Pesantren Pabelan di Jawa Tengah, misalnya.
Dengan menerapkan SRI, produktivitas varietas padi Mertani mencapai
9 ton per hektare, hampir dua kali dari rata-rata produktivitas nasional
(4,6 ton per hektare). Secara nasional, pola SRI telah dipraktekkan di
lahan seluas 36 ribu hektare lebih dengan rata-rata produksi 7,47 ton
per hektare.
Untuk meningkatkan, atau paling tidak mempertahankan, swasembada,
Komisi IV DPR meminta pemerintah, pertama, memperluas subsidi benih.
Kini sudah ada banyak varietas baru dengan produktivitas yang makin
baik dan umur semakin genjah. Produktivitas bisa 8-9 ton per hektare,
bahkan ada yang sampai 11 ton per hektare. Sebenarnya petani amat
responsif terhadap varietas unggul baru. Namun, varietas-varietas ini
tidak maksimal diadopsi petani karena kurangnya promosi sebelumnya.
Kedua, subsidi pupuk harus dikaji ulang. Tidak hanya sistem distribusi,
besaran, dan jenis, tapi juga keseimbangan antara subsidi pupuk organik
dan anorganik. Selama ini proporsi subsidi pupuk organik dan anorganik
tidak seimbang. Pada 2008, dari Rp 14,1 triliun dana subsidi pupuk,
alokasi untuk pupuk organik cuma Rp 345 miliar. Skema subsidi seperti
ini membuat petani tergantung pada pupuk anorganik. Untuk mengurangi
67
ketergantungan, semua ini harus ditata-ulang. Proporsi pupuk organik

dalam bentuk penyediaan sarana/faktor pendukung agar petani dapat
memproduksi pupuk organik di setiap desa perlu ditingkatkan, seperti
pengembangan ternak penghasil kompos.
Ketiga, realokasi anggaran. Pada 2009 ini anggaran Departemen
Pertanian cuma Rp 8,4 triliun dari lebih Rp 1.000 triliun nilai APBN. Ini
adalah keputusan presiden dengan persetujuan DPR. Tahun lalu, dengan
anggaran Rp 8,3 triliun, kinerja Departemen Pertanian cukup mencorong.
Salah satunya adalah peningkatan produksi padi (5,6 persen), jagung
(14,7 persen), tebu (12,9 persen), daging ayam (16,1 persen) dan buah-
buahan (11,1 persen). Adalah sebuah keniscayaan, kapasitas departemen
ini akan meningkat jika anggarannya dinaikkan.
Keempat, pembangunan irigasi yang tidak hanya terfokus pada
pembangunan bendungan besar tetapi juga pembangunan irigasi yang bisa
dikelola oleh masyarakat secara mandiri seperti pengelolaan sumber-
sumber air yang ada di masyarakat.
Sekali lagi, berterimakasihlah kepada petani. Mereka, yang kata Ajip Rosidi
“terbungkuk sejak pagi, melalui hari-hari keras nan sunyi”, telah menyubsidi
nasi penguasa, pengusaha, dan orang-orang kaya di kota. Harus diakui,
karena kebijakan yang amat takut kepada asumsi inflasi, karena kebijakan
yang bias kepentingan industri, harga keringat petani masih tak sebanding
dengan kontribusi mereka untuk negeri ini. Maka, kepadanya kita mesti
menghaturkan keberadaban, meski hanya lewat sepenggal iklan. *
Sumber: http://www.korantempo.com/korantempo/koran/2009/02/25/
Opini/krn.20090225.157900.id.html
68

17. Networking
a. What is Networking?
Networking includes
active involvement in
various community
20 Approaches
organizations, such
as labor groups,
farmers, fishermen, culture
and sports,
such as a role as a board me
mber.
b. Uses
Provides a base of supp
ort.
c. Participation
- Be actively involved in vis
ible
activities.
- Choose the activities th
at best
advance your goals.
- Naturally develop comm
unication
with more constituents th
rough
this venue.
69
18. Surveys and Polling

a. What is a survey or poll?
A survey or poll is a measurement of
activities, opinions and perceptions
of a community or region. Polls are
taken periodically, or spontaneously in
response to an issue or event.
b. Uses
- Helps constituents communicate
approval/disapproval to their
representatives.
- Helps legisaltors understand opinion
and perceptions of conditions or
legislation.
c. Method and Materials

- Questionnnaire
70

d. Time
- Periodically, often every two years.
- Following a major event or the
emergence of a new issue.
20 Approaches
1. Survey preparation
- Funding and topics prepared in
cooperation with political parties.
- Surveys are based on relevant data.
- Cooperating with public research
institutes and universities
establishes credibility and
consistent methods for the survey.
2. Implementation of survey
- Adherence to consistent methods is
necessary to achieve the most useful
information.
3. Publication of survey results

- The results are generally released to
the public through a press release.
71
19. Mobile Office

a. What is a Mobile Office?
A mobile office is an equipped car
to enhance constituent relations
in distant areas, and is equipped
with communications and internet
capabilities.
b. Uses
The mobile office brings the legislator
access to remote constituents, and
enhances communications and feedback
that would otherwise be unlikely.
c. Methods
- Dissemination of information
- Distribution of questionnaires
- Social assistance.
d. Materials
- Brochures and leaflets
- Questionnaires for capturing the
opinions of the community
- Drugs or food for disaster relief (the
car can be equipped to double as an
ambulance)
72

1. Operations
Generally requires two people. One
person drives, while the other legisaltor
or core staff serves as spokesperson
/ public relations. IF being used in a
20 Approaches
medical role, the care requires a nurse.
2. Implementation
- Coordinate with local areas.
- Rotate to visit all areas.
- Stoock the car with materials for
distribution.
- Staff uses the questionnaire to
capture feedback from community.
3. Prepare reports
73
Site
20. Face Book/Networ?king Social
a. What is Facebook
orking website
Facebook is a social netw
04 and
launched on February 4, 20
rg, a Harvard
founded by Mark Zuckerbe
ip on this
graduate. With a membersh
t with
site, a member can interac
distant constituents.
b. Uses
reported by
According to statistics
esia is now
CheckFacebook.com, Indon
users in
among the top 10 Facebook
rkey on the
the world, second only to Tu
ly 6 million
continent of Asia with near
users of the site.
74

c. Materials
a. Daily activities of the board member
b. Government policies and programs
under consideration
c. Informatiove data
d. Opinions
20 Approaches
d. Time
Managing Facebook can be done from
the office or at home as time allows.
1. Creating an account on Facebook
a. Once your computer is connected
to the Internet, opens your browser
(Internet Explorer, Firefox or Opera)
and type www.facebook.com
b. Sign up. Include your first name,
last name your email, new password,
gender, and your birth date and press
SIGN UP. Generally, create an email
address for this purpose apart from
your private email.
c. Facebook will send a verification
e-mail to the address you use. Follow
the directions to confirm.
75
2. Managing your Facebook account

Tips:
- Complete your profile.
- Upload a quality picture; continue to
upload pictures as able.
- Update routinely (look at others for
ideas)
- Post articles or opinions
- Potential uses include creating a
“group” or “fan page” for your issues
or candidacy.
- Express the work you are doing on
behalf of your constituents.
- Keep it interesting and concise.
- Include your contact information.
76
Chapter 5: Conclusion
Constituent outreach is essential to

successful policy-making and legislating. Building
a base of support with constituents is the first
priority that allows successful strategies in the
Council. Only by knowing the needs and opinions
of a community, can a legislator truly represent
those constituents. The above guidelines are a
roadmap to getting started, and are intended
to be flexible to better meet the needs of your
communities.
77
Appendix
Meet and greet with resident reports

District Meeting Hall………..
Sunday, 4th July 2009
Photo:
District Office
(constituent service bureau) that was
established by DPR-RI Anton A. Mashur, SE
NTT Dapil Ahmad Yani No. 1. 77Telp. (0385)
22,867 Ruteng, Flores
78
Public discussion involving the speaker from Provincial council member, NGOs !
and local government officials
Talk show about the eliminating poverty Bogor Mayor, Members of Provincial council member from
the PKS (Vice Chairman of DPRD Kota Bogor), Yasmina (NGO), Mass Media, Public Representative
79
Chapter 5 Appendix
Example:
Website Saleh Ismail Mukadar (www.salehmukadar.com) PDI Struggle Faction Parliament of
East Java Province, from 2004 to 2009
Example:
Members of the House of Golkar
faction period 2004-2009, M
Azwir Tara posing
with the background around the
ambulance had.
80
81

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Legislator’s Practical Guide:

COMMUNICATING WITH CONSTITUENTS

COMMUNICATING WITH CONSTITUENTS

This publication is made possible by generous support

Jakarta, October 2009

CHAPTER I 1. Basic law

CHAPTER II 1. Characteristics of constituents

CHAPTER III 1. Communication

CHAPTER IV 1. Constituent Meeting

Role of Regional Legislative Council 2. Functions

Local Aspirative and

Picture. Position, function and product of DPRD

Understanding Your Constituents a. Religion

Understanding Your Constituents b. Changes in Society

3. Relationships between DPRD and constituents

Understanding Public Consultation d. Target Constituency

2. Purpose of Public Consultation

3. Public Consultation Stages

Communicating With Constituents

b. Identify local issues.

4. Coordinate with Stakeholders

Communicating With Constituents

(1) Mapping information and stakeholders are important in

6. Meet and greet Implementation

Meet and greet with resident reports

District meeting Environmental Need Nurseries Field data, Coordination

Communicating With Constituents

2. District Office ce?

- Allows constituents to know ehere to go

The office should not be established in the branch office

b. Operations of the Office

Communicating With Constituents c. Dissemination Tools

priorities and performance of the

Date/time Name Address/ID no/ Topic Supporting data

* Can be modified as needed

Date/time Name Topic Supporting data Follow-up

House of aspiration Education Need to field data, Coordination with

* Can be modified as needed

Communicating With Constituents

Communicating With Constituents

3. Prepare report – sample:

Communicating With Constituents

5. Social Charity Event

2. Forming the Bhakti sosial executive

Communicating With Constituents

Regent, District, Political district)

Name Address Complaint Action Constituent Further Action

Agus Bambu Kuning Cataract Temporary Requesting Surgery

Communicating With Constituents

2. Data and information

Communicating With Constituents

7. In person (face to face)

Communicating With Constituents

1. Collecting data and preliminary

Problem Opinion Current Goal Recommendation Stake Holder

Communicating With Constituents

9. Speaking at public events

Communicating With Constituents

correlates to the event.

3. Report and follow up

ACTIVITY REPORT OF SEMINAR ABOUT……………

10. Talk Show

Communicating With Constituents