TREVOR JOSEF MAYOL

67 Braidwood Drive, Prestons NSW 2170

(02) 8783-9553
(0416) 135 523
shekainah_tj@yahoo.com

CAREER OBJECTIVES AND SUMMARY OF QUALIFICATIONS

My immediate goal is to obtain a position in an environment where I can put

forward and put to good use the managerial skills I have obtained through
years of experience in the restaurant business and the skills I have lately
acquired as a sales assistant in a phone dealership. With my excellent
abilities to listen and carefully resolve customer enquiries in a timely,
professional and considerate manner, I aspire to further broaden my
knowledge by continuously participating in training courses and strive to
become more effective and efficient in my profession. I have a track record of
developing advertising sales, client relations and needs assessment, and improving
sales team performance. I am also skilled in coaching and mentoring, and a quick
learner who can grasp and put into application new learned ideas and concepts. I am
self starter and an innovative individual who is able both to work independently and
as part of a team to accomplish company objectives.

EMPLOYMENT SUMMARY

Sales Assistant Sep 2005 -

Present
Skytalk Central Pty Ltd
3 mobile phone Dealership
Stocklands Mall - Merrylands

Assistant Manager Dec 2003 –

Apr 2005
TPF Restaurant Pty Ltd
Hungry Jacks – Hoxton Park NSW

Assistant Manager Oct 2001–

Dec 2003
TPF Restaurant Pty Ltd
Hungry Jacks – Greenvalley

Crew Member July 2000 – Oct

2001
TPF Restaurant Pty Ltd
Hungry Jacks – Bankston Airport

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 EMPLOYMENT HISTORY

Sales Assistant

I cover the attributes and skills essential to hold a sales assistant position by my
willingness to learn with reliability and integrity especially having a high
standard of personal presentation.

Job Profile
• Excellent communication skills
• Good numeric skills
• Ability to plan and organize my time and self manage tasks
• Ability to solve problems and show independent thinking

Objectives

• Successful achievement and development of sales target

• Representing the company in professional and ethical manner
• Customer service satisfaction to be maintained at the highest level
• Team dynamic participation and contribution
• Training commitment and participation

Duties

• Performing employment check before proceeding with an activation

• Ensuring that proper identification is provided by customers and
photocopied for reference
• Creating and maintaining accurate documentation and recording at
all times
• Entering customer information and service details into company
online database
• Ensuring that all electronic forms pertaining to all sales have been
submitted

Assistant Manager

I performed the following responsibilities in these areas of concern in the

business as entrusted to and in lieu of the presence of the General Manager:

Branch Operations
• Project future sales figures, taking into account external factors that
may positively or negatively impact staffing and stock requirements
• Ensure appropriate staff, product stock and supply levels are
maintained thereby optimizing productivity and minimizing wastage
and overtime
• Monitor and control customer service and product quality by
conducting travel paths during each shifts
• Maintain physical environment of the restaurant ensuring it is clean
and sanitary both inside and out

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 • Conduct preventive maintenance, cleaning and testing of restaurant
equipment ensuring all safety and operating standards are adhered to
the productivity of equipment is maximized
• Conduct point of sale opening and closing activities, ensuring POS
initialization, cash set-up procedures and register reconciliations are
conducted accurately and in a timely fashion
• Conduct closing inventories ensuring accurate records are retained on
the appropriate forms
• Ensure restaurant operations are running efficiently by conducting
regular waste counts, meal and yield counts, monitoring and
calculating time cards, conducting security checks are taking
corrective action as required while documenting specific action plans
• Ensure all equipment is maintained in safe working order and is
operated in accordance with company safety standards
• Ensure all staff are aware of the accident and emergency procedures
• Ensure all accidents are recorded in the Accident Register. Investigate
accidents and take any necessary preventive action
• Take appropriate action to ensure restaurant property, including cash,
stock, premises and employees are safeguarded at all times
• Promote a security conscious environment by communicating to all
employees the importance of maintaining proper security and following
all policies and procedures
• Allow only authorized personnel into the kitchen/behind-counter areas
of the restaurant
• Treat information regarding sales, cash and banking collections as
strictly confidential only to be discussed with authorized personnel
• Ensure the cash policy and procedures are strictly adhered to by both
crew and management
• Report any substantial cash variances or missing banking deposits
immediately to the Area Manager
• Assign a confidential security code to all managers. Ensure codes
remain confidential to individual users and issue new codes if
confidentiality is breached
• Fully investigate any breaches of security or cash policies or
procedures and take appropriate disciplinary action where necessary
• Set an example for all employees by being a role model and practicing
all company security policies and procedures

Customer Service and Relations

• Place customer needs a number one priority, resolving conflicts or
complaints in a timely and professional manner
• Managing all restaurant systems to maximize customers’ experience of
the company’s service and product
• Deploy crew appropriately to various positions within restaurant
operations, taking into account their strengths and development needs
and ensuring customer services is optimized

Crew Performance and Evaluation

• Act as a role model for the crew, motivating and coaching them
constructively in areas requiring further development and ensuring
they respond with a sense of urgency to customer needs
• Ensure corrective and/or follow-up action is taken and on-going training
needs are met in a timely manner

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 • Resolve staff issues sensitively, professionally and in accordance with
company’s corporate values and processes, ensuring a win-win
conclusion is achieved by all
• Promote a health and safety conscious workplace by communicating
information to all employees on the Health and Safety Policy, Health
and Safety Rules, Hazards, Orientation and by encouraging safe work
practices
• Ensure all employees are trained in safe work practices, monitor work
practices to ensure safety procedures are being followed and retrain
when necessary
• Sure crew understand and maintain appropriate food safety standards
and handling procedures as documented in the company’s Operation
Manual

Crew Member

• Prepared and made fries, burgers and other products and ensured that
station is clean and sanitary
• Stocked, restocked and located products
• Understood the importance of appearance standards and good personal
hygiene
• Ensured that cross contamination was prevented
• Knowledge of POS system and cash draw policy

EDUCATION

Schools

La Salle Catholic College, Bankstown Secondary Education

2000
Little Angels Montessori School, Philippines Secondary Education
1998 – 2000
Sacred Heart School for Boys, Philippines Primary Education 1990 – 1998

Licences/Accreditations

Burger King Basic Management Training (BMT) Accreditation

Applied Food Service Sanitation Certificate (AFS)
Responsible Service of Alcohol (RSA)
Forklift Licence (LF)

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 PERSONAL DETAILS

Date of Birth: 12 May 1983

Citizenship: Australian
Marital Status: Single
Health: Excellent
Leisure: basketball, traveling, car mechanics and interiors
Languages: Fluent in the English language and Cebuano dialect

REFERENCES

Pauline George
Area Manager
Skytalk – Liverpool Westfield
Phone: (02) 8703-8080
Mobile: (0425) 222-566 Alan Harris
Restaurant Manager
Sanya Saysamone Hungry Jacks – Hoxton Park
Restaurant Manager Phone: (02) 9608-5493
Hungry Jacks – Cabramatta Mobile: (0413) 295-500
Phone: (02) 9821-4792
Mobile: (0404) 102-553 Leasel Avila
Project Coordinator
Punit Patal Mettle Group Pty Ltd
Training Manager Mobile: (0418) 740-112
Skytalk – Merrylands Stockland Email: lavila@mettle.biz
Mall
Phone: (02) 88024002
Mobile: (0412) 969-714
Email: punit@skytalk.com.au

Urbana Tarona
Records Officer
Sydney Olympic Park Authority
Phone: (02) 9714-7806
Mobile: (0422) 128-041
Email: ubanat@iprimus.com.au

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