Standard Operating Procedure

SOP No. NA12 Version: 1.2

Title Exchange Mail Restore Using SMBR

Applies to: NetApp Filers: FAS9xx series
OS Version: Data OnTap 7.x
Author: Grant Smith Date: 24th September 2007
Process Owner: Ruby Ghandu Contact: Ruby Ghandu

1 Overview

Storage managed by SnapDrive logically appears to come from a locally attached

storage subsystem. In reality, the capacity comes from a centrally managed pool of
networked storage equipped on the NetApp filer, with enhanced attributes.

2 Pre-Requisites

 Administrator access permissions to the server.

 Access to the Exchange Server and Mailbox
 Normal 24hour SLA for restores applies with the exception of Production
incidents.

3 Change Control Requirements

Wintel Server – Bev Scott-Humphries

Enterprise Storage – Ruby Ghandu
EMIS – Tony Ludbrook

4 Notes

 The procedure described in this document should be followed, when an end

user requests the restoration of mails

5 Process Life Cycle

 Remedy ticket created

 Users mailbox location established

6 Method

The procedure can be divided into two sections, the first is the location of the data
and the second is the copy of the data.

6.1 Basic Information

The following information is required from the user to proceed with restore:
 User name and id
 Virtual Mail Server, Storage Group and Database
 Date and location to recover mail from and to (if different)

This information can be obtained from the LandG Exchange AD account details.

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6.2 Path to LUNs

Physical Hosts Drive Storage Group Logs

Server Virtual Letter
Servers SG Logs SG Path Path
KWDNOD40 KWDMXV40 E: F: 1 kwdnat2c_kwd_exchng_sg kwdnat2c_kwd_exchng_l
1a_storgrp1 ogs1_translog1
KWDNOD40 KWDMXV40 G: H: 2 kwdnat2d_kwd_exchng_sg kwdnat2c_kwd_exchng_l
1b_storgrp2 ogs1_translog2
KWDNOD41 KWDMXV41 L: M: 1 kwdnat2c_kwd_exchng_sg kwdnat2c_kwd_exchng_l
2_storgrp1 ogs2_translog1
KWDNOD41 KWDMXV41 N: O: 2 kwdnat2c_kwd_exchng_sg kwdnat2c_kwd_exchng_l
2_storgrp2 ogs2_translog2
KWDNOD42 KWDMXV42 S: T: 1 kwdnat2d_kwd_exchng_sg kwdnat2d_kwd_exchng_l
3_storgrp1 ogs3_translog1
KWDNOD42 KWDMXV42 U: V: 2 kwdnat2d_kwd_exchng_sg kwdnat2d_kwd_exchng_l
3_storgrp2 ogs3_translog2

6.3 Connect a LUN in a snapshot

 Open the Computer Management MMC on KWDSRM05

o Right click Manage > Storage > SnapDrive > Disks
 Click Action from the menu choices on top of the MMC
 Select Connect Disk from the drop-down menu.

6.3.1 Connect Disk Wizard

Click Next

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6.3.2 Provide Virtual Disk Location

 All the shares on filers are hidden. This means the path to the share must be
typed. The share can be found under the Disk Location column.
 The share will always be \\sghnabub\kwdcls40_svroot$\. Once this has been
typed Click Browse to browse to the \~snapshot directory of the filer volume
holding the snapshot of the virtual disk.
 There are 3 nodes in the cluster each with 30days backups, dependant upon
the Exchange Virtual Server (MXV). Browse to the correct node that holds the
relevant MXV server and then select the number of days ago, e.g.
kwdnod40_sv.0 for last night and kwdnod40_sv.10 for 11 days ago.
 Next select the virtual disk file (with a .lun extension).
 Example:

 \\sghnabub\kwdcls40_svroot$\~snapshot\kwdnod40_sv.10\kwdnat2c_kwd_ex
chng_sg1a_storgrp1\edrive.lun


Click OK

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Click Next
6.3.3 The Select a Virtual Disk Type
Dedicated is automatically selected, because a snapshot can be connected only as a
dedicated virtual disk.

Click Next

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6.3.4 Virtual Disk Snapshot Information
A path is automatically specified where a temporary read-write virtual disk is created
when you connect to the disk backed up by the snapshot.

Click Next

6.3.5 Select Virtual Disk Drive Letter

Select from the list of available drive letters for the virtual disk you are creating.

Click Next

6.3.6 Select Initiators

Select the iSCSI initiator for the virtual disk you are creating and use the arrows to
move it back and forth between the Available Initiators and Selected Initiators list.

Click Next

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6.3.7 Completing the Connect Disk Wizard
Verify all the settings and click Back to the previous Wizard panels to make changes.

Click Finish

6.3.8 Virtual Disk Connection Confirmation

The MMC is displayed with the newly connected virtual disk now appearing under
SnapDrive > Disks in the left panel.

6.3.9 Connect to Logs Drive

This process needs to be repeated for the logs. The logs must come from the same
snap as the storage group so just need to browse to the same path.

Example:
\\sghnabub\kwdcls40_svroot$\~snapshot\kwdnod40_sv.10\kwdnat2c_kwd_exchng_s
g1_logs1\translog1\fdrive.lun

6.4 Data Restore

The Data Wizard guides you through the loading of EDB or PST files into Single Mailbox
Recovery, and shows you how to specify the target PST file or Exchange server.

6.4.1 Data Wizard: Welcome Page

Click the Start button, and then point to Programs. Point to NetApp, point to Single Mailbox
Recovery and then click Single Mailbox Recovery. The Single Mailbox Recovery Data
Wizard appears.

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6.4.2 Data Wizard: Source Path Selection
On the Source Path Selection page of the Data Wizard, specify the source EDB file path
which was connected above along with its log file path and temporary file path.
6.4.2.1 To specify a source file

1. In the Source File box, use the Browse button to find the source EDB (from the
details obtained from the AD user account).
2. In the Log File Path box, use the Browse button to find the log files associated with
the source EDB file.
IMPORTANT NOTE: After you select an EDB file, the Log File Path box defaults to the
source EDB file path, even if the log files are not in the same directory as the source
EDB file. Therefore, make sure you enter the correct log file path in the Log File Path
box.
3. In the Temporary File Path box, accept the default location for .idx and .dat files.
4. Click Next.

Before you can open a source, Single Mailbox Recovery checks for the following conditions:
 A LUN on a NetApp storage system is connected to an available drive letter on the
Single Mailbox Recovery server. You do not need to use this LUN as the Destination
Folder.
 An EDB file exists on either a drive litter on the SMBR server that is mapped to CIFS
share on a NetApp storage system or on a direct UNC path to a CIFS share on a
NetApp storage system.

If Single Mailbox Recovery does not find any of the above conditions to be true, you cannot
open a source file.

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6.5 Data Wizard: Target Type and Path Selection
On the Target Type and Path Selection page of the Data Wizard, specify the type and path
of the target file you will be using as the container for your restored data.

To specify an Exchange server as the target for restored data

1. Select the Connect to Exchange Server option.
2. In the Mailbox and Server Name boxes, type the mailbox and server names.
TIP: If you don’t know the full name of the mailbox, type a sub-string (e.g., the first
letter of the mailbox) in the Mailbox Name box, and click Next. In the Check
Name dialog box that appears, select the mailbox from the list, and click OK.
3. If you are not connected to a domain, the Enter Password dialog box appears. In
this dialog box, type a user name that has full rights to the mailbox, a password, and
a domain name. Then click OK. This dialog box may appear again, which will require
you to reenter this information.
YOU WILL NEED A MEMBER OF THE EMIS TEAM TO ENTER THIS PASSWORD
4. Click Next.

6.6 Data Wizard: Now Processing Data File

The Now Processing Data File page of the Data Wizard reports the processing of the EDB
file in three stages: pre-scanning the log files (integrity check); scanning the log files, (i.e.,
playing the log files); and hashing the EDB file (building a folder hierarchy).

When the processing is complete, Single Mailbox Recovery automatically proceeds to the
next page.
NOTE: If Single Mailbox Recovery encounters bad or missing log files during log playing, you
will be given the option to continue without playing the logs. If you choose to continue, Single
Mailbox Recovery will process the EDB without logs.

Data Wizard: Completing the Data Wizard

On the last page of the Data Wizard, click Finish. This page of the Data Wizard lists the
source file results and the target file results

6.7 Looking at the main window after using the Data Wizard

In the Single Mailbox Recovery main window, the Source and Target panes will now contain a
source EDB file and either a target PST file or a target Exchange server.
Source pane for a PST file Source pane for an EDB file
Target pane for a PST file Target pane for an Exchange server

6.8 Returning to the Single Mailbox Recovery Data Wizard

When working in the Single Mailbox Recovery main window, you can return to the Data
Wizard at any time to open a different mailbox by…

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  On the File menu, click Use Wizard.

6.9 Closing sources and targets

You can close sources and targets from the Single Mailbox Recovery main window.
Avoid maintaining a connection to a LUN in a snapshot during a period when the NetApp
storage system volume in which that LUN is contained is scheduled for update snapshots.
CAUTION: If a LUN in a snapshot is mounted, and while it is mounted one or more snapshots are taken of
the filer volume in which it is contained, a “busy snapshot” will result, and you will not be able to unmount
or delete that LUN until all the more recent snapshots are deleted. The chances of this situation are
increased in configurations where a single secondary storage volume is used to coalesce snapshots from
numerous primary storage qtrees.

6.9.1 To close a source

1. In the Source pane, select a source EDB or PST file.
2. Do one of the following:
 On the File menu, click Close Store.
 Right-click the selection, and on the context menu click Close Store.
3. If the source is an EDB file in a SnapManager-based backup snapshot, unmount the LUN as soon as
your Single Mailbox Recovery restore operation is completed.

6.9.2 To close all sources

1. In the Source pane, right-click the Sources root node.
2. On the context menu, click Close All Stores.
3. If any source is an EDB file in a SnapManager-based backup snapshot, unmount the LUN as soon as
your Single Mailbox Recovery restore operation is completed.

6.9.3 To close a target

1. In the Target pane, select a PST file or Exchange database.
2. Do one of the following:
 On the File menu, click Close Store.
 Right-click the selection, and on the context menu click Close Store.

6.10 Deleting Items in the Target Pane

Using the Delete key to remove an item (e.g., folder, message) from the Single Mailbox
Recovery target pane will permanently delete the item, similar to using Shift+Delete in
Microsoft Outlook.

6.11 Disconnect Snapshot LUN

6.11.1 Disconnect Disk

Make sure that neither Windows Explorer nor any other Windows application is using
or displaying any file on the virtual disk you intend to disconnect.

Warning
Disconnection of the LUN, must only be done through MMC, remote desktop
connection , not through Windows Explorer.

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Select the disk to disconnect. Click Action from the menu choices on top of the MMC
and then select Disconnect Disk.

Click Yes

Don’t forget your logged onto a server, log off instead of shutting down!

7 References

NetApp SMBR Administration Guide:

\\kwdstr01\grp\bis\bts\Enterprise
Storage\SAN\Document_Library\Exchange\Docs\Single Mailbox Recovery
Admin Guide.pdf

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