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Online building plan approval system of Housing & Urban Planning Dept., Govt. of U.P.

2018

BID DOCUMENT (RFQ cum RFP)


to invite offers
to provide Service related to
“ONLINE BUILDING PLAN APPROVALs”
for all Development Authorities of Uttar Pradesh
&
U.P Awas Avam Vikas Parishad
ON BUILD, OWN & OPERATE (BOO) BASIS

Under
AMRUT : “EASE OF DOING BUSINESS”

Cost of the Bid Document: Rs. 10,000/- (Applicable GST extra)


Last Date of Submission : 30/11/2018

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Online building plan approval system of Housing & Urban Planning Dept., Govt. of U.P. 2018

Table of Contents
1. ABBREVIATIONS: ............................................................................................................................ 5
2. GENERAL ........................................................................................................................................ 6
2.1 BACKGROUND .................................................................................................................................. 6
2.2 OBJECTIVES ...................................................................................................................................... 7
2.3 THE PROJECT BRIEF .......................................................................................................................... 7
3. INSTRUCTIONS FOR BIDDERS........................................................................................................... 9
3.1 INTRODUCTION................................................................................................................................ 9
3.2 PURCHASE OF BID DOCUMENTS...................................................................................................... 9
3.3 LANGUAGE OF BID ......................................................................................................................... 10
3.4 SIGNING OF COMMUNICATION..................................................................................................... 10
3.5 PRE-BID MEETING .......................................................................................................................... 10
3.6 BIDDER INQUIRIES AND AWAS BANDHU’S RESPONSES ................................................................ 11
3.7 AMENDMENT OF BID DOCUMENT ................................................................................................ 11
3.8 SUPPLEMENTARY INFORMATION OF BID DOCUMENT ................................................................. 11
3.9 ELIGIBILITY OF BIDDER ................................................................................................................... 12
3.10 INFORMATION FOR PROPOSAL SUBMISSION................................................................................ 13
a) Contact Details:.............................................................................................................................. 13
b) Authentication of Bids ................................................................................................................... 13
c) Right to Terminate the Process ..................................................................................................... 13
d) Bid Document Fee & Earnest Money Deposit (EMD) .................................................................... 13
3.11 VALIDITY OF PROPOSAL ................................................................................................................. 14
4. BIDDING PROCESS ........................................................................................................................ 15
4.1 COST OF BID PREPARATION ....................................................................................................... 15
4.2 BID SUBMISSION ........................................................................................................................ 15
4.3 LATE BIDS ................................................................................................................................... 15
4.4 MODE OF SUBMISSION .............................................................................................................. 15
4.5 PROPOSAL FORMAT ................................................................................................................... 16
4.6 COMMITTEE FOR SELECTION OF SSP: ........................................................................................ 16
4.7 TECHNICAL EVALUATION COMMITTEE: ..................................................................................... 17
4.8 CRITERIA FOR TECHNICAL EVALUATION .................................................................................... 17
5. BID OPENING AND BID EVALUATION PROCESS............................................................................... 19
5.1 BID OPENING ............................................................................................................................. 19
5.2 OVERALL EVALUATION PROCESS ............................................................................................... 19

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Online building plan approval system of Housing & Urban Planning Dept., Govt. of U.P. 2018

5.3 EVALUATION OF BIDDER’S ELIGIBILITY ...................................................................................... 19


5.4 EVALUATION OF TECHNICAL ELIGIBILITY BIDS .......................................................................... 20
5.5 FINANCIAL BID OPENING ........................................................................................................... 20
5.6 FINAL SELECTION METHODOLOGY: ........................................................................................... 21
6. AWARD OF WORK......................................................................................................................... 22
6.1 AWARD CRITERIA ........................................................................................................................... 22
6.2 NOTIFICATION OF AWARD............................................................................................................. 22
6.3 SIGNING OF AGREEMENT .............................................................................................................. 22
6.4 PERFORMANCE BANK GUARANTEE(PBG) ...................................................................................... 22
7. TERMINATION .............................................................................................................................. 23
8. ASSIGNMENT (Scope of Work) ...................................................................................................... 24
8.1 PROJECT BRIEF ............................................................................................................................... 24
8.2 OBJECTIVES OF THE PROJECT: ....................................................................................................... 25
8.3 DESCRIPTION OF KEY COMPONENTS OF SYSTEM FUNCTIONING: ................................................ 27
9. TERMS AND CONDITIONS OF CONTRACT ....................................................................................... 40
9.1 GENERAL TERMS & CONDITIONS:.................................................................................................. 40
9.2 SPECIAL TERMS & CONDITIONS: .................................................................................................... 41
9.3 STANDARDS OF PERFORMANCE .................................................................................................... 41
9.4 DELIVERY SCHEDULE ...................................................................................................................... 42
9.5 MONITORING OF WORKS .............................................................................................................. 42
9.6 PAYMENT TERMS: .......................................................................................................................... 43
9.7 INDEMNITY .................................................................................................................................... 43
9.8 FORCE MAJEURE ............................................................................................................................ 43
9.9 MISCELLANEOUS ............................................................................................................................ 43
9.10 LEGAL JURISDICTION...................................................................................................................... 44
9.11 ARBITRATION ................................................................................................................................. 44
9.12 THE RESPONSIBILITIES OF SSP ARE: ............................................................................................... 44
9.13 OBLIGATIONS (Roles and Responsibilities) OF AWAS BANDHU .................................................... 45
9.14 OBLIGATIONS (Roles and Responsibilities) OF TCPD ..................................................................... 46
10. ANNEXURES.................................................................................................................................. 47
10.1 CHECK LIST ..................................................................................................................................... 47
10.2 UNDERTAKING ............................................................................................................................... 49
10.3 FORMAT FOR SUBMISSION OF OFFERS ......................................................................................... 50
10.4 FINANCIAL BID ............................................................................................................................... 51

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Online building plan approval system of Housing & Urban Planning Dept., Govt. of U.P. 2018

10.5 DETAILS OF THE BIDDER ................................................................................................................ 52


10.6 EXPERIENCE OF THE BIDDER (Implemented projects).................................................................. 53
10.7 EXPERIENCE OF THE BIDDER (Minimum 10000 Buildings) ........................................................... 53
10.8 EXPERIENCE OF THE BIDDER (Mini. 200 buildings of Mini. 15 mts ht.) ......................................... 54
10.9 FINANCIAL STRENGTH DETAILS ..................................................................................................... 54
10.10 BANK GUARANTEE FOR PERFORMANCE SECURITY ................................................................... 55
10.11 SERVICE LEVEL AGREEMENT (SLA) -Functional, Availability, Performance ............................. 57
10.12 INVITATION TO BIDDER ............................................................................................................. 62

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Online building plan approval system of Housing & Urban Planning Dept., Govt. of U.P. 2018

1. ABBREVIATIONS:
a) AMRUT : Means Atal Mission of Rejuvenation & Urban Transformation scheme
of Government of India
b) BBL : Means the prevailing Building Bye-laws
c) BIDDER : Means the Company/Firm/Expert participating in the tender.
d) BOO : Means Build, Owns and Operate.
e) BUILDING PLAN : Means any type or category of buildings and Lay-out plan
which require approval from the Authority as per prevailing laws.
f) CONSORTIUM : means a group of separate businesses or business people
joining together and cooperating to complete a project, work together to perform
a contract or conduct an on-going business where the members of the
consortium are jointly and severally liable to the Client for the performance of the
Contract.
g) COTS : Means Commercial off the shelf
h) CTCP : Means Chief Town and Country Planner, U.P.
i) DA : Means Development Authorities of Uttar Pradesh
j) HUPD : Means Housing and Urban Planning Department, Govt. of U.P.
k) HUPD : Means Housing and Urban Planning Department, Govt. of U.P.
l) LoA : Means Letter of Award (Work Order) issued by AWAS BANDHU.
m) OBPAS : Means Online Building Plan Approval System
n) OEM : Means Original Equipment Manufacturer of COTS solution for auto
scrutiny of building plans.
o) PBG : Means the Performance Bank Guarantee
p) RERA : Means the Real Estate Regulatory Authority of Uttar Pradesh.
q) SADA : Means Special Area Development Authorities of Uttar Pradesh
r) SSP: Means the selected Software Solution Provider by SSPSC to develop and
execute OBPAS as described in this Bid-document.
s) SSPRC : Means a SSP Review Committee constituted to evaluate and approve
the accomplished task under this assignment.
t) SSPSC : Means a SSP Selection Committee constituted at Awas Bandhu to
evaluate bidders for selection of SSP.
u) System : Means the Application Software developed and implemented to
perform all the functions related to online building plan approvals in all DAs,
SADAs & UPAVP.
v) TCPD : Means Town & Country Planning Department, U.P.
w) TEC : Means Technical Evaluation Committee constituted at Awas Bandhu to
evaluate the technical bids.
x) UPAVP : Means Uttar Pradesh Awas Avam Vikas Parishad, U.P.

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Online building plan approval system of Housing & Urban Planning Dept., Govt. of U.P. 2018

2. GENERAL
2.1 BACKGROUND
Development Authorities (DA) have been constituted in Uttar Pradesh under
Uttar Pradesh Urban Planning & Development Act-1973 and The U.P. Special
Area Development Authorities ACT, 1986 (SADA) to regulate the
developmental activities within their respective notified Development Area.
Similarly, U.P.Awas Evam Vikas Parishad (UPAVP) has been constituted
under “The Uttar Pradesh Avas Evam Vikas Parishad Adhiniyam, 1965” to,
inter alia, frame and execute housing and improvement schemes. These
authorities and Parishad work under Housing & Urban Planning Department
(HUPD) of Govt. of UP.
DAs, SADAs & UPAVP not only carry out all kind of development and
construction works but also regulate the construction activities of private sector
as well public sector within the jurisdiction of its development area. The
Planned growth of the city is the responsibility of DAs, SADAs & UPAVP. In the
process, all types of development and construction activities are required to be
approved by the DAs, SADAs & UPAVP under various rules and regulations.
All these plans from approval to completion are being supervised by DAs,
SADAs & UPAVP at pre-defined various stages.
Currently, the process of approvals of plans, progress reports, etc. is either
manual or partially computerised but not “Automated”. Some major problems in
current process of plan approval are as follows:
• The process is highly time consuming.
• There are high chances of errors at all levels of plan sanctioning.
• There is scope of subjectivity to interpret bye-laws and site situations
effecting norms.
• Integration with other departments required for various verifications or
NOCs is non-existant.
• Officials have little monitoring assistance for supervising development/
construction activities.
Above shortcomings can be removed by using advance technologies which are
now available. The Government of India, under Atal Mission for Rejuvenation
& Urban Transformation (AMRUT) scheme has stressed to implement
OBPAS for “ease of doing business”. In Uttar Pradesh 61 towns have been
selected under AMRUT out of which 34 Towns are covered by Development
Authorities including 7 Metro cities and remaining 27 Towns are covered under
Regulated Areas. The ONLINE BUILDING PLAN APPROVAL SYSTEM
(OBPAS) has to be executed in all DAs, SADAs & UPAVP areas immediately.

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Online building plan approval system of Housing & Urban Planning Dept., Govt. of U.P. 2018

The Uttar Pradesh Housing Policy also stresses the role of DAs, SADAs &
UPAVP as “Facilitator” instead of “Provider”. The recent enactment of Real
Estate Regulatory Authority (RERA) in Uttar Pradesh promises the promotion
of real estate and protection of consumer by total transparency and speedy
disposal. This can be achieved by extensive and intensive use of Information
Technology both at RERA level and DAs, SADAs & UPAVP level with real time
integration of both systems.

2.2 OBJECTIVES
In above background a System is required to auto approve all types/categories
of plans with “Minimum Human Intervention” to the extent possible within the
available technologies. The System should also be able to facilitate DAs,
SADAs & UPAVP officials to perform their tasks with accuracy, speed and for
the regular and updated monitoring by various officials of DAs, SADAs &
UPAVP and at Government level in hierarchy, categorised by their jurisdiction
and responsibilities. This system should be highly secure and dynamic to
adjust the continuous changes which keep on occurring.
The yearly/quarterly/monthly/daily reports are required in a very short span of
time which becomes extremely difficult at times due to their complex nature. In
the current scenario, the transparency is very vital for all the activities of the
Authority. The details of approved plans are required to be Auto computed and
Auto uploaded in the official web-sites of DAs, SADAs & UPAVP. Further,
many activities of DAs, SADAs & UPAVP are being computerised which
requires integration with each other for accuracy and timely disposals.

2.3 THE PROJECT BRIEF


Keeping in view the above requirements, the Housing and Urban Planning
Department, Government of Uttar Pradesh intends to outsource the plan
approvals of all DAs, SADAs & UPAVP through a web-based auto system
software for OBPAS with minimal human intervention integrating available
technologies of all DAs, SADAs & UPAVP and all necessary activities
associated with it, through expert SSPs/Companies as Service Provider for
OBPAS on BOO (Build Own and Operate ) basis.

The selected SSP (Software Solution Provider) will operate the plan approvals
system through its own mechanism for all DAs, SADAs & UPAVP on the
prescribed fee and terms & conditions of agreement for each plan for a period
of five years. The Service Provider will approve the plans through OBPAS
having functionalities as mentioned in this document.

The plan approval through OBPAS is required for following agencies:

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Online building plan approval system of Housing & Urban Planning Dept., Govt. of U.P. 2018

Cate
S.No. Name of Authority/Board Town/City
gory
DEVELOPMENT AUTHORITIES
1. Agra Development Authority B Agra
2. Aligarh Development Authority C Aligarh
3. Allahabad Development Authority B Allahabad
4. Ayodhya-Faizabad Devel0opment Authority D Ayodhya-Faizabad
5. Azamgarah Development Authority D Azamgarah
6. Baghpat Baraot-Khekra Development Authority D Baghpat Barot-Khekra
7. Banda Development Authority D Banda
8. Bareilly Development Authority C Bareilly
9. Basti Development Authority D Basti
10. Bulandshar Development Authority D Bulandshar
11. Firozabad-Shikohabad Development Authority D Firozabad-Shikohabad
12. Ghaziabad Development Authority A Ghaziabad
13. Gorakhpur Development Authority C Gorakhpur
14. Hapur-Pilkhua Development Authority D Hapur-Pilkhua
15. Jhansi Development Authority D Jhansi
16. Kanpur Development Authority A Kanpur
17. Khurja Development Authority D Khurja
18. Lucknow Development Authority A Lucknow
19. Mathura-Vrindavan Development Authority C Mathura-Vrindavan
20. Meerut Development Authority B Meerut
21. Moradabad Development Authority B Moradabad
22. Muzaffarnagar Development Authority D Muzaffarnagar
23. Raebareli Development Authority D Raebareli
24. Rampur Development Authority D Rampur
25. Saharanpur Development Authority D Saharanpur
26. Unnao-Shuklaganj Development Authority D Unnao-Shuklaganj
27. Urai Development Authority D Urai
28. Varanasi Development Authority C Varanasi
SPECIAL AREA DEVELOPMENT AUTHORITIES
29. Chitrakoot Special Area Development Authority D Chitrakoot
30. Kapilvastu Special Area Development Authority D Gorakhpur
31. Kushinagar Special Area Development Authority D Kushinagar
32. Mirzapur-Vindhyachal Special Area Development D Mirzapur
Authority
33. Shakti Nagar Special Area Development Authority D Sonbhadra
HOUSING BOARD
34. U.P.Awas avam Vikas Parishad (UPAVP) at 7 A Uttar Pradesh
locations across the state

The system should be capable of auto scrutiny of CAD drawings submitted


online for all kinds of new & revised building/lay-out plans and compounding
plans as per prevailing Bye-laws, rules and regulations.

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Online building plan approval system of Housing & Urban Planning Dept., Govt. of U.P. 2018

3. INSTRUCTIONS FOR BIDDERS


3.1 INTRODUCTION
The Housing and Urban Planning Department, (HUPD) Government of Uttar
Pradesh has decided to implement software solution for automating the
process of scrutiny and granting necessary approvals of all building/lay-out
plans in all Development Authorities/Special Area Development Authorities of
Uttar Pradesh and UP Awas Evam Vikas Parishad through Built, Operates &
Own (BOO) basis with the help of expert companies/SSPs. For necessary
development and technical support for this outsourced OBPAS, the Town &
Country Planning Department, U.P. (TCPD) has been declared as Nodal
Agency.

The Chief Town & Country Planner of TCPD having its head office at TCG/1-
A-V5, Vibhuti Khand, Gomti Nagar, Lucknow, Uttar Pradesh will assist, the
selected company in Bye-laws related issues, coordination among the DAs,
SADAs & UPAVP and shall guide in standardization of implementation
procedures, if found necessary during the development of the system.
This section aims to provide guidelines/Instructions for Bidders, to be used
while submitting the proposals. These are generic in nature, but Bidder is
required to abide by them during the proposal submission and Project
execution.

The bidder is expected to and shall be deemed to have examined and


understood all instructions, forms, terms and specifications in this tender
document. The bid should be precise, complete and in the prescribed format
as per the requirement of the tender document. Failure to furnish all
information required by the tender document or submission of a bid not
responsive to the tender document in every respect will be at the Bidder’s risk
and may result in rejection of the bid.

3.2 PURCHASE OF BID DOCUMENTS


a) The E-tender (Bid-document) shall be downloaded from website
www.etender.up.nic.in free of cost. “Corrigendum, if any, would appear
only on the above website and would not be published in any News
Paper”.
b) The bidder has to pay a sum of Rs 10,000/- (Rs. Ten Thousand only) +
applicable GST through RTGS as Tender document fee which is payable
while uploading the bid. The details of RTGS are given Below:
Bank Name : State Bank of India
Bank Account Name : Awas Bandhu, Uttar Pradesh
Bank Branch : Nagar Mahapalika, Lal Bagh, Lucknow
Bank Account Number : S/B 10038042579
IFSC Code : SBIN0004619

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Online building plan approval system of Housing & Urban Planning Dept., Govt. of U.P. 2018

c) The Bid Document (RFQ cum RFP) is not transferable to any other bidder.
d) The intending bidder are advised to read the terms and conditions
carefully. The bidder should only submit his tender if he considers himself
eligible and he is in possession of all the original documents required.
e) Information and Instructions for bidder, available on Website(s) shall form
part of Tender Document.
f) Those intending bidder not registered on the website i.e.
etender.up.nic.in, are required to get registered beforehand.
g) The intending bidder must have valid digital signature to submit the E-
tender.
h) The Tender Document as uploaded can be viewed and downloaded free
of cost by anyone including intending bidder. But the E-tender should only
be submitted after uploading the mandatory scanned copy of Bank
Challan for money transfer by RTGS against EMD and cost of Bid-
document & All other required documents as mentioned in this Bid-
document.

3.3 LANGUAGE OF BID


The proposal and various documents related to the BID should be in English
language only. All correspondence between “Director, Awas Bandhu or
Representative” and the bidder would also be in English language. Supporting
documents and printed literature furnished by the bidders shall be in English
language.

3.4 SIGNING OF COMMUNICATION


All the communication to Awas Bandhu including this RFQ cum RFP and the
bid documents shall be signed on each page by the authorized representative
of the bidder and authority letter should be attached with the bid.

3.5 PRE-BID MEETING


The bidders shall submit the pre-bid queries to Awas Bandhu on or before the
date mentioned in Bid Document. Bidders requiring specific points of
clarification may communicate with Awas Bandhu before the date of pre-bid
meeting using the following format
Content of
Sr.No. Bidding Document Reference(s) Points of
BID
(section number/ page) clarification
Document

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Online building plan approval system of Housing & Urban Planning Dept., Govt. of U.P. 2018

3.6 BIDDER INQUIRIES AND AWAS BANDHU’S RESPONSES


a) All clarifications should be sent to email ID: awasbandhu@gmail.com on or
before the deadline mentioned in the BID. Telephone calls will not be
accepted for clarifying the queries.
b) Awas Bandhu will endeavor to provide a full, complete, accurate, and timely
response to all questions. The responses to the queries from all bidders will
be distributed to all.
c) The bidder or its official representative will be invited to attend the pre-bid
meeting.
d) The purpose of the meeting is to provide bidders with information regarding
the RFQ cum RFP and the project requirements, and to provide each bidder
with an opportunity to seek clarifications regarding all aspect of the RFQ
cum RFP and the project.
e) Pre–bid queries received after due date & time shall not be accepted under
any circumstances.

3.7 AMENDMENT OF BID DOCUMENT


a) At any time till 7 days before the deadline for submission of bids, Awas
Bandhu may, for any reason, whether at its own initiative or in response to a
clarification requested by a prospective bidder, modify the RFQ cum RFP
document by an amendment. All the amendments made in the Bid
Document would be published on the e-tendering web-site as corrigendum.
b) The bidders are advised to regularly check the e-tendering web-site
(etender.up.nic.in) for updates.

3.8 SUPPLEMENTARY INFORMATION OF BID DOCUMENT


At any time before the deadline for submission of bids, Awas Bandhu may, for
any reason, whether at its own initiative or in response to a clarification
requested by a prospective bidder, and after Pre-Bid Conference, modify the
Bid Document by amending, modifying and/or supplementing the same. All
prospective Bidders who have bought this Bid-document shall be notified of
any amendments, and all such amendments shall be binding on them without
any further act or deed on Awas Bandhu part. Such amendments will be
available on the websites on which BID notification is published. In the event
of any amendment, Awas Bandhu reserves the right to extend the deadline for
the submission of the bids, in order to allow prospective Bidders reasonable
time in which to take the amendment into account while preparing their bids.

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Online building plan approval system of Housing & Urban Planning Dept., Govt. of U.P. 2018

3.9 ELIGIBILITY OF BIDDER

SUPPORTING
SN TECHNICAL ELIGIBILITY DOCUMENT
DOCUMENTS
The bidder should be a corporation/ company / Firm
registered under the Companies Act.
Bidder means a proprietary firm, a Partnership Firm,
a Limited Company, Limited Liability Partnership, a Copy of
1 Corporation or a Registered Society or any Incorporation
combination of these in the form of Consortium. In Certificate
case of Consortium, lead member is required to
submit the documents. An OEM of COTS solution
can make consortium with maximum two
companies.
Copy of
The Bidder’s annual turnover in the last 3 financial audited financial
years should be at least Rs. 5 crores. In case of Statements for 3
2
Consortia, turnover of lead partner should fulfill financial years i.e.
these criteria. FY 2014-15,
2015-16,2016-17,
The bidder must enclose PAN card details. Bidder Self-Attested
3 should have valid ISO 9001 or ISO 27001 or (SEI) Copies from
CMMI level 3. Bidder Company
The Bidder or any Consortium partner should be
Self-Attested
either manufacturer or authorised dealer/licensee of
4 Certificate from
the manufacturer of proposed COTS solution for
Bidder Company
automated OBPAS.
The OBPAS solution implemented by the bidder or
any of its consortium partners should have been
Certificate from
5 successfully running in any Development authority/
client department
Housing Board/Urban Local Body/ any Government
Agency/Department in India.
Availability of Key Personnel
The Bidder or Consortium partner should have
Qualified Software Developers or Engineers, CVs of experts
6 Architects or Town Planners having working duly verified by
knowledge on Development Control Regulations Bidder Company
(DCRs) of various Urban Local Bodies (ULBs)/DAs
in their pay rolls and a proof to this effect to be
submitted by the Bidder.
Bidders or any of its consortium partner declared Self-Attested
blacklisted by any State Government/Central Undertaking by
7 Government/PSU/ULB/DA/HB due to corrupt, the Bidder
fraudulent or any other unethical business practices Company in
as on date of bid submission shall not be eligible. Format -1

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Online building plan approval system of Housing & Urban Planning Dept., Govt. of U.P. 2018

3.10 INFORMATION FOR PROPOSAL SUBMISSION

a) Contact Details:

All inquiries concerning this procurement are to be directed to Director, Awas


Bandhu for meetings, conferences or technical discussions that are related to
the BID.

For further details and Bid documents please contact


Director,
Awas Bandhu,
1st floor, Janpath Market, Hazratganj, Lucknow 226001,
E-mail: awasbandhu@gmail.com

b) Authentication of Bids
The Bid Document shall be signed by a person or persons duly authorized
to bind the Bidder to the Contract. The person or persons signing the Bid
Document shall initial all pages of the Bid Document, including places
where entries or amendments have been made.

c) Right to Terminate the Process


Awas Bandhu may terminate the BID process at any time without assigning
any reason. Awas Bandhu makes no commitments, express or implied, that
this process will result in a business transaction with anyone. This BID does
not constitute an offer by Awas Bandhu.

d) Bid Document Fee & Earnest Money Deposit (EMD)


I. Bidders shall submit, Bid Document Fee of Rs 10,000.00. + applicable
GST and EMD of Rs.15.00 Lakhs through RTGS.
II. No interest shall be payable to the bidder on the amount of the EMD.
III. Unsuccessful bidder’s EMD shall be discharged/ returned within 30
days after the award of the contract to the selected SSP.
IV. The EMD may be forfeited:
a. If a bidder withdraws his bid or increases his quoted prices during
the period of bid validity or its extended period, if any; or
b. In the case of a successful bidder if the bidder fails to sign the
contract for any reason not attributable to the Awas Bandhu or to
furnish Performance Bank Guarantee within specified time in
accordance with the format given in the BID.
c. During the bid process or even after execution of agreement or till
the completion of this assignment, if any information is found wrong
/ manipulated / hidden in the bid, the decision of Awas Bandhu
regarding forfeiture of the EMD and rejection of bid or termination
of contract, shall be final & shall not be called upon question under
any circumstances.

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Online building plan approval system of Housing & Urban Planning Dept., Govt. of U.P. 2018

3.11 VALIDITY OF PROPOSAL


Awas Bandhu requires that the proposal submitted in response to this
document remain valid for acceptance for a period of not less than 90 working
days from the last date of submission of Bid. The applicants should state in
their response, any longer period for which their response remains valid. A
proposal valid for shorter period shall be rejected as non-responsive.

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Online building plan approval system of Housing & Urban Planning Dept., Govt. of U.P. 2018

4. BIDDING PROCESS
4.1 COST OF BID PREPARATION
The bidder shall bear all costs associated with the preparation and submission
of its bid and AWAS BANDHU shall in no event or circumstance be held
responsible or liable for these costs, regardless of the conduct or outcome of
the bidding process. All costs incurred in connection with participation in the
bidding process, including, but not limited to, costs incurred in participation in
meetings/ discussions/ presentations, preparation of proposal, in providing any
additional information required by SSPSC to facilitate the evaluation process
and in negotiating a definitive contract or all such activities related to the bid
process will be borne by the bidder. This BID does not commit AWAS
BANDHU to award a contract. Further, no reimbursable cost may be incurred
in anticipation of award.

Bidders shall furnish the required information on their technical and financial
proposals in the prescribed formats only.

4.2 BID SUBMISSION


a) Bid Offer can be submitted from the specified date as published in “Notice
inviting tender” in E-tendering web-site i.e. etender.up.nic.in
b) The bidders are required to upload self attested scanned copies of all the
documents mentioned in the bid-document. (for easy reference to the
bidders detail list of documents is given in CHECK LIST)
c) The bidders shall upload all documents in PDF format.
d) The bidders are required to quote strictly as per terms and conditions,
specifications, standards given in the Bid documents and not to stipulate
any deviations.
e) After submission of the tender, the bidders can re-submit revised tender
any number of times before last time and date of submission of tender as
notified.
f) If the Bidder is not found eligible after opening of tenders due to any
reason, his tender shall become invalid and the cost of Bid-document shall
not be refunded.

4.3 LATE BIDS


Bid Offers received after the due date and the specified time (including the
extended period if any) for any reason whatsoever, shall not be entertained.

4.4 MODE OF SUBMISSION


The Technical & Financial both the Bids shall be submitted through e-portal
only i.e “etender.up.nic.in”

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4.5 PROPOSAL FORMAT


The bidder is expected to examine all the instructions, guidelines, terms and
conditions and formats in the Bid document. Failure to furnish all the
necessary information as required by the Bid Document on submission of a
proposal not substantially responsive to all the aspects of the BID Offer shall
be at bidders own risk and may be liable for rejection. The Formats of various
pre-requisites are given in Clause-10 (ANNEXURES) of this bid document.
The Bid Offers should be submitted on Format-2 containing the following
three parts:
a) Part-A (Eligibility) shall contain the Eligibility Details (as mentioned
in bid-document).
b) Part-B (Technical Bid) shall contain the Technical Bid (as
mentioned in bid-document).
c) Part-C (Financial Bid) shall contain the Financial bid on the
prescribed format given at Format-3 quoting the price both in words
and figures. In case of conflict between the figures and words the
latter shall prevail.
The Financial Bid parameter for building plan approval will be
Rs. Per Square Meter rate charged on Carpet Area of the building
as determined by the system in final scrutiny. The Rate for layout
plans will be equivalent to the 10% of quoted rate for building
plans which will be calculated on the Gross Area of the Lay-out
plan.
Note : The Carpet Area referred above means the "Carpet Area" as
defined in Real Estate (Regulation and Development) Act, 2016

4.6 COMMITTEE FOR SELECTION OF SSP:


The eligibility documents shall be opened on prescribed dates by SSP
Selection Committee (SSPSC) constituted under the chairmanship of Vice
Chairman, Lucknow Development Authority having following members:

SOFTWARE SOLUTION PROVIDER SELECTION COMMETTEE (SSPSC)


1 Vice Chairman, Lucknow Development Authority Chairman
2 Chief Town and Country Planner, Uttar Pradesh, Lucknow Member
3 Finance Controller, UPAVP, Lucknow Member
4 Chief Town Planner, Lucknow Development Authority Member
5 I.T. Specialist Officer. Nominated by Principal Secretary, I.T. Member
Evam Electronic Department, Govt.of U.P.
6 I.T. Specialist Officer or a Scientist nominated by SIO, NIC, U.P. Member
7 Director, Awas Bandhu, Lucknow Member
Convener

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4.7 TECHNICAL EVALUATION COMMITTEE:


The technical bids of eligible bidders shall be evaluated by TEC constituted
under the chairmanship of Executive Director, Awas Bandhu having following
members:

Technical Evaluation Committee (TEC)


1 Executive Director, Awas Bandhu Chairman
2 Chief Town and Country Planner, Uttar Pradesh, Lucknow Member
3 Finance Controller, UPAVP, Lucknow Member
4 Chief Town Planner, Lucknow Development Authority Member
5 Senior level Town Planner of Town & Country Planning Member
Organisation (TCPO), Govt. of India, Delhi
6 I.T. Specialist Officer or a Scientist nominated by SIO, NIC, U.P. Member
8 Director/Head, School of Planning & Architecture, New Delhi Member
9 Director, Awas Bandhu, Lucknow Member
Convener

4.8 CRITERIA FOR TECHNICAL EVALUATION


The TEC will evaluate the technical bids on the Basis of following
parameters:

S. SUPPORTING MAX
NO. PARAMETER SCALE & MARKS
DOCUMENTS MARKS

A Experience of bidder
1 Experience of bidder or OEM Client If more than 20000
15
partner in successfully certificates of cases
providing building buildings for If between 10000
permissions through OBPAS which cases to 20000 10 15
for minimum 10000 buildings permission cases
of any type. issued through
OBPAS If less than 10000
5
cases
2 Experience of bidder or OEM Client If more than 1000
partner in successfully 15
certificates buildings
providing building quoting address If between 500
permissions through OBPAS and height of buildings to1000
for at least 200 buildings of building for 10
buildings
minimum 15 meters height which
permission 15
issued through If between 200
OBPAS buildings but less 5
than 500 buildings
If less than 200
2
buildings
3 Integration of plans with GIS Separate Client GIS map prepared 1 5
Map of the city prepared Certificate of under “GIS based

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under “GIS Based Master any Master plans”


Plans” under AMRUT Development under AMRUT
authority Any GIS city Map
/Housing Board
/ Urban Local
Body/
Department in
India, for each 4
successful
implementation
of the work shall
be attached
B Technical Presentation and Live Demo:
1 Overall understanding and Description on To the extent
functional demonstration PPT and Live acceptable to TEC
(with live presentation) of Demo of
OBPAS solution with Product
following modules: 10
1. Auto Scrutiny System 5
2) Auto Fee Calculator for 5
other department fees like
NOCs
2 Auto Capturing of required Live demo of If satisfactorily 2
information from information demonstrated
capturing from during live demo
Registry/Fire/Airport Funnel 2
any such web-
zone/any other web-site site

3 Uploading facility of site Live demo If satisfactorily 2


pictures with auto capturing demonstrated
during live demo
of Geo-coordinate with 2
accuracy of 1.00 meter
through mobile App
4 Dynamic Report Preparation Live demo of If satisfactorily 1
(on-spot customization of any system demonstrated
during live demo
reports with any parameter/ 1
attribute used in the entire
system software
TOTAL TECHNICAL SCORE: 50

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5. BID OPENING AND BID EVALUATION PROCESS


5.1 BID OPENING
a) SSPSC reserves the rights at all times to postpone or cancel a scheduled
bid opening.

b) The selection of the bidder shall be made on QCBS method from eligible
and technically qualified bidders.

c) The bids shall be downloaded in two parts, Firstly, on prescribed date the
Bidder’s eligibility documents and technical bids shall be downloaded by
SSPSC.

d) The bidder or his authorized representative who is present shall sign a


register evidencing their attendance. In the event of the specified date of
bid opening (downloading) being declared a holiday, the Bids shall be
opened (downloaded) at the same time and location on the next working
day. However if there is no representative of the bidder, SSPSC shall go
ahead and open the bids.

e) During bid opening preliminary scrutiny of the bid documents shall be


made to determine whether they are complete, whether required bid
security has been furnished, whether the documents have been properly
signed, and whether the bids are generally in order. Bids not conforming
to such preliminary requirements will be prima facie rejected.

5.2 OVERALL EVALUATION PROCESS


The preliminary scrutiny of the bid documents will be made by the SSPSC to
determine whether the required documents are complete, properly signed
and properly numbered, whether the required bid document Fee and EMD
has been furnished and whether the bids are generally in order. Bids not
conforming to such preliminary requirements will be prima facie rejected.

5.3 EVALUATION OF BIDDER’S ELIGIBILITY


a) The bidders' eligibility will be evaluated by SSSPC on the basis of
parameters mentioned in the clause-3.9 of Bid-document. The Bidders are
required to submit all documents in support of the eligibility criteria.

b) Bidder is required to qualify in all parameters mentioned in the bid


document. In case the bidder is found not qualified in any of the
parameter/s mentioned above he shall be rejected and termed as “Not
Eligible” and the Technical bid and Financial bid of such bidder will not be
opened. The shortlisted qualified bidder shall be termed as “Eligible
bidder”.

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c) The Technical bids and Financial bids of the technically Eligible bidders
shall then be opened to determine “Best bid”.

5.4 EVALUATION OF TECHNICAL ELIGIBILITY BIDS


TEC will examine the technical bids of the Eligible Bidders on the basis of
parameters mentioned in the “Criteria for Technical Evaluation” in this
document.

The evaluation of the Technical bids will be carried out in the following
manner:

a) The bidders' technical qualification will be evaluated as per the


requirements specified in this Bid-document and adopting the evaluation
criteria spelt out in this Bid-document. The Bidders are required to
submit all documents in support of the evaluation criteria required for
technical evaluation.

b) Proposal Presentations: Each bidder will make a presentation before


TEC at a date, time and venue decided by the TEC. The bidders shall
present their proposed solutions to the TEC on parameters as
prescribed in this document.

c) The bidders are required to present the live demo of all technologies
/projects as specified in the “Criteria for Technical Evaluation” of this
document.

d) Methodology of technical evaluation:


(i) Each Technical Bid will be assigned a technical score out of a
maximum of 50 points.

(ii) Only the bidders, who score a total Technical score (i.e.%) of 70
(Seventy) or more, will qualify for the evaluation of their financial bid.
Such bidders shall be termed as “Technically Qualified bidder”.

(iii) The technical scores of the bidders will be announced prior to the
opening of the financial bids.

5.5 FINANCIAL BID OPENING


Separate intimation will be sent to shortlisted “Technically Qualified bidder”
only through e-mail.

The financial bids of only Technically Qualified bidder shall be opened by


SSPSC on time, date and place as mentioned in this Bid document. The
bidder or its authorized representative may be present while opening of
Financial Bid.

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5.6 FINAL SELECTION METHODOLOGY:


The TEC will evaluate the bids to select the Best Bid on the following criteria:
Each Technical bid will be assigned a Technical Score out of a maximum of
50 points. The bidder with highest Technical Score (Tmax) will be awarded
100% score. Technical Scores for other bidders will be evaluated using the
following Formula:
Technical Score (TS) = (Technical Score of the Bidder /Tmax) X 100

COMMERCIAL BID (Financial Bid) OPENING AND EVALUATION


PROCESS
The Commercial Bids of only the technically qualified bidders will be opened
for evaluation. The bidder with lowest Commercial Quote (L1) will be awarded
100% score.

Commercial Scores for other bidders will be evaluated using the following
Formula:
Commercial Score (CS) = (Commercial Quote of L1/ Commercial
Quote of the Bidder) X 100

DETERMINATION OF THE BEST VALUE BID


In determination of the best value bid, the following weightage shall be
given for the technical and commercial scores of the bidders in a
Quality and Cost Based Selection methodology (QCBS):

Technical Score (TS) : 70%


Commercial Score (CS) : 30%

For every Bidder the Final Total Score (FS) will be calculated using the
formula FS = 0.7 X TS + 0.3 X CS,

The bidder with the highest Final score (FS) will be selected as the
successful bidder and will be called for agreement. In case of tie, the firm
with superior technical score (TS) would be called for agreement.
The SSPSC reserves the right to negotiate with the BEST Bid.

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6. AWARD OF WORK
6.1 AWARD CRITERIA
Prior to expiry of the validity period the Letter of Award (LoA) shall be issued
by e-mail to the successful bidder by Awas Bandhu after the declaration of
Best bid.

6.2 NOTIFICATION OF AWARD


The successful bidder is required to furnish a Performance Bank Guarantee
to the office of Awas Bandhu after which the contract signing process will
commence. In case the successful bidder is unable to furnish the
Performance Bank Guarantee in the prescribed time, the Awas Bandhu may
invite the bidder offering 2nd best bid. In case there is a difference between
the rate quoted by the bidder of Best bid and the rate quoted by the Bidder of
2nd best bid then the lower rate will be considered. If the bidder offering 2nd
best bid does not agree within 3 days then the offer will be made to bidder
offering 3rd best bid and so on.

6.3 SIGNING OF AGREEMENT

On award of the work, the SSP shall be required within 14 days to enter into
an agreement with Awas Bandhu for the successful completion of this
assignment as per the Terms and Reference of this bid document.

6.4 PERFORMANCE BANK GUARANTEE(PBG)

a) The successful Bidder shall at its own expense deposit with the AWAS
BANDHU the Security Deposit/Performance Guarantee as per the Bid-
document mentioned in the form of FDR/CDR or an unconditional and
irrevocable Bank Guarantee (as prescribed in the FORMAT-7) from
scheduled bank or nationalized Bank acceptable to the Awas Bandhu,
payable on demand, for the due performance and fulfillment of the
contract by the Bidder within 10 days of the issue of LoA.
b) The Performance Bank Guarantee shall be for Rs.25.00 lakh. All
incidental charges whatsoever such as premium, commission etc. with
respect to the Performance Bank Guarantee (PBG) shall be borne by
the bidder. The PBG shall be valid till 6 months after the expiry date of
execution period of 5 years.
c) In the event of the bidder being unable to service the Agreement for
whatever reason, the Awas Bandhu would have the right to invoke the
PBG. Notwithstanding and without prejudice to any rights whatsoever of
the Awas Bandhu under the Agreement, the proceeds of the PBG shall
be payable to the Awas Bandhu as compensation for the SSP’s failure
to perform/comply with its obligations under the Agreement.

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d) Before invoking the PBG, the SSP shall be given an opportunity to


represent before the Awas Bandhu. The Awas Bandhu shall notify the
SSP in writing of the exercise of its right to receive such compensation
within 14 days, indicating the contractual obligation(s) for which the SSP
is in default. The decision of the Awas Bandhu on the representation
given by the SSP shall be final and binding.

7. TERMINATION
The Awas Bandhu may terminate this Contract, by not less than thirty (30) days’
written notice of termination to the SSP, to be given after the occurrence of any of
the events specified in paragraphs (a) through (d) of this Clause and sixty (60) days’
in the case of the event referred to in (e):

a) if the SSP do not perform their obligations under this Contract, within
thirty (30) days of receipt after being notified
b) if the SSP become insolvent or bankrupt;
c) if, as the result of Force Majeure, the SSP are unable to perform a
material portion of the Services for a period of not less than sixty (60)
days; or
d) if the SSP, in the judgment of the Awas Bandhu has engaged in corrupt
or fraudulent practices in competing for or in executing the Contract.
e) if the Awas Bandhu, in its sole discretion and for any reason
whatsoever, decides to terminate this Contract.

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8. ASSIGNMENT (Scope of Work)


8.1 PROJECT BRIEF
As a part of Ease of Doing Business initiative under AMRUT scheme of
Government of India the HUPD wants to streamline process of granting
building permission through various Development Authorities, Special Area
Development Authorities of Uttar Pradesh and UP Awas Avam Vikas
Parishad under HUPD.
HUPD is intending to implement software solution for automating the process
of scrutiny of building plans and granting necessary approvals for
construction through OBPAS. The HUPD also intends to outsource the
execution of OBPAS for next 5 years in all DAs, SADAs and UPAVP.
For above purpose the AWAS BANDHU is interested to implement proven
Commercial Off The Shelf (COTS) application for this project on BOO model.
The TCPD has been designated as Nodal Department by HUPD for the
Development, Customization and to assist Awas Bandhu for the
Implementation of OBPAS in U.P.
The scope of work comprises of following two components
1. Customization of proven COTS application for AWAS BANDHU for
automated OBPAS.
2. Operation and maintenance of application for 5 years on Build, Own &
Operate (BOO) model.
The proposed OBPAS through BOO based is required at following locations:-
Cate
S.No. Name of Authority/Board Town/City
gory
DEVELOPMENT AUTHORITIES
1. Agra Development Authority B Agra
2. Aligarh Development Authority C Aligarh
3. Allahabad Development Authority B Allahabad
4. Ayodhya-Faizabad Devel0opment Authority D Ayodhya-Faizabad
5. Azamgarah Development Authority D Azamgarah
6. Baghpat Baraot-Khekra Development Authority D Baghpat Barot-
Khekra
7. Banda Development Authority D Banda
8. Bareilly Development Authority C Bareilly
9. Basti Development Authority D Basti
10. Bulandshar Development Authority D Bulandshar
11. Firozabad-Shikohabad Development Authority D Firozabad-
Shikohabad
12. Ghaziabad Development Authority A Ghaziabad
13. Gorakhpur Development Authority C Gorakhpur
14. Hapur-Pilkhua Development Authority D Hapur-Pilkhua

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15. Jhansi Development Authority D Jhansi


16. Kanpur Development Authority A Kanpur
17. Khurja Development Authority D Khurja
18. Lucknow Development Authority A Lucknow
19. Mathura-Vrindavan Development Authority C Mathura-Vrindavan
20. Meerut Development Authority B Meerut
21. Moradabad Development Authority B Moradabad
22. Muzaffarnagar Development Authority D Muzaffarnagar
23. Raebareli Development Authority D Raebareli
24. Rampur Development Authority D Rampur
25. Saharanpur Development Authority D Saharanpur
26. Unnao-Shuklaganj Development Authority D Unnao-Shuklaganj
27. Urai Development Authority D Urai
28. Varanasi Development Authority C Varanasi
SPECIAL AREA DEVELOPMENT AUTHORITIES
29. Chitrakoot Special Area Development Authority D Chitrakoot
30. Kapilvastu Special Area Development Authority D Gorakhpur
31. Kushinagar Special Area Development D Kushinagar
Authority
32. Mirzapur-Vindhyachal Special Area D Mirzapur
Development Authority
33. Shakti Nagar Special Area Development D Sonbhadra
Authority
HOUSING BOARD
34. U.P.Awas avam Vikas Parishad (UPAVP) at 7 A Uttar Pradesh
locations across the state

8.2 OBJECTIVES OF THE PROJECT:


a) The system will be customized and installed by the selected SSP on its
own server for all DAs, SADAs and UPAVP and it should also transfer
approved plans and all associated data to the single server of Awas
Bandhu and to the respective DAs, SADAs and UPAVP across state on
daily basis.

b) Provide Web based online system for submission of application, tracking


of application for building plan approval by end users (Architects/
Applicants/ consultants). Applicant can submit an online application which
will include the CAD drawing of building plan.

c) Facilitate easy storage and retrieval of pre-scrutinized standard model


type design drawings.

d) Facilitate online payment of fees by the Applicant through secured


payment gateway after user registration and SMS facility through SMS
gateway.

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e) This system shall scrutinize the plan with reference to DAs, SADAs and
UPAVP’s prevailing Building Bye-laws, Rules, Regulations, etc. An
exhaustive report shall be generated, which will describe the
shortcomings in the plan with respect to mentioned parameters.

f) The SSP will create a DEMO site having all functionalities which shall be
available for all Stakeholders from the “Go-Live” date to check their
plans and all data related to plan including fee and carpet area/gross
area as required.

g) Refine the processes to make the service delivery simple and


convenient to the Architects/Applicants/ and to all stakeholders in the
system.

h) Once applicant gets the “Error Free” report, he should be able to submit
his plan finally along with the relevant documents as mentioned in the
Application form for approval.

i) Build capacity within the organization for the smooth adoption of ICT
enabled service delivery to the Citizens including change management

j) Work on the organizational processes and enable smooth transition of


the current system to the proposed system by efficient implementation
and handholding process

k) It is also expected that proposed system will take care of the various
MIS needs of the department. Thus an automatic data creation and its
constant updation will be a continuous process.

l) System implemented for DAs, SADAs and UPAVP should be integrated


with all DAs, SADAs and UPAVP respective ERP as well.

m) The system should be able to do online verification of Architect’s


registration.

n) The System should be integrated with RERA system also.

o) SSP will integrate the System with single window system of Government
of India/State Government.

p) The SSP should develop the entire system in two Phases; i.e.

Phase-1 : include the major activities of online plan approval system as


prescribed in para 8.3.1 below and

Phase-2 : primarily involve the integration of OBPAS with GIS maps and
GIS attributes data base which are under preparation by NRSC under

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AMRUT scheme. However, the SSP can develop and implement all or
any feature/s mentioned for Phase-2 during the prescribed period of
Phase-1.

q) “The SSP will deploy adequate persons and resources to ensure the
requirements of SLA” from the date of Go-Live to assist the authority
employees regarding OBPAS system.

8.3 DESCRIPTION OF KEY COMPONENTS OF SYSTEM FUNCTIONING:


8.3.1 PHASE-1:
Task wise details of Phase-1 Work for the SSP are given below:
a) DETAILS OF WORK IN GENERAL:
Task-I: Conduct Requirement Study and Prepare System
Requirement Specifications (SRS).
Deliverable(s) : System Requirement Specifications (SRS) document.
PHASE-1 : This task involves the following:
(1) Study the prevailing Master Plans, Zoning Regulations, and U.P. Sub-
Regional Plan for NCR (for all DAs, SADAs and UPAVP sites,
situated in the U.P.sub-region of NCR)
(2) Study the existing system for the approval of building plans in all DAs,
SADAs and UPAVP, including the procedures, BBL, Rules,
Regulations, Policies, software (if any) and formats being used
currently for sanctioning the building plans.
(3) Prepare, submit and get approval of the System Requirement Study
(SRS) and proposed solution for Automating the Building Plan
Approval System from TCPD.
(4) The SRS approved by TCPD shall be tentative in nature. The final
System should include all parameters mentioned in Assignment
(scope of work)
(5) The SSP will devise and implement the system incorporating best
methods and practices along with the present pattern of flow of data
and file, to map the approval process.
Task–II: Customization, Configuration and Deployment of OBPAS
Deliverable(s): Test and deploy automated OBPAS for the live project/
proposal.
This task involves the following:
(1) The latest BBL of DAs, SADAs & UPAVP and the prevailing
practices, & process for granting Development and Construction
Permission including random selection of site engineer by computer
for site inspections requires at various stages in the entire process of

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plan approval, Plinth level, Completion, etc practiced by DAs, SADAs


& UPAVP will be incorporated in software.
(2) Any changes/modification in Bye-laws/regulations/policies during the
project period to be incorporated.
(3) The system will be developed for submission of data and soft copy of
the drawing in preformatted CAD file. No additional tool/software/
plugin should be required at the end of architect other than CAD
software to prepare the submission drawing. However, if any “Add-
On” or “plug-in” is developed in the system for the betterment or
easing of the system functioning, it will be provided by the SSP free
of cost to all stakeholders.
(4) Process of application for grant of temporary permission as and
when required.
(5) Design and development of the work flow for the scrutiny and
approval of building plans at all levels from acceptance of proposal to
its final disposal.
(6) Stand-by Deployment of the software in the servers of data center/s
and cloud, as may be specified by TCPD. The system should provide
daily back-up and update on priority basis to these standby servers.
(7) Deployment of the software in a Central Data Center/s to be
provided, Operate & Maintained by SSP.
(8) The software shall auto evaluate the soft copies of the drawings
submitted in preformatted CAD format and validate it for DAs,
SADAs and UPAVP’s requirements. If the proposals in the drawings
are not as per permissible rules and regulations, the software shall
indicate the errors and give a report of failed entities.
(9) Proper user authentication and access control mechanisms shall be
implemented to ensure that only authorized users can access a
particular piece of information.

(10) The system will have its own MIS report generation mechanism and
shall be integrated with master MIS dashboard. The existing report
system has to be studied and modified if necessary.

(11) Generated MIS report shall be uploaded automatically in the


respective websites of all DAs, SADAs and UPAVP.

(12) Viewing of online status of the proposals including live dash board on
mobile.

(13) Auto SMS alert / Auto Email to the applicant at every stage of the
approval to completion.

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(14) Auto generated SMS notification by the system about site visit to
concern Engineer/architect and Licensee/owner. The Engineer/
architect will visit the site and submit report online.

(15) The SSP must have valid and adequate licenses, rights for installing
and operating the software, and also legal right to transfer such
rights to DAs, SADAs & UPAVP for its use. The SSP shall submit
copy of license/certificate from the owner of the system/software.

(16) The entire system will be Bi-lingual i.e in English and in Hindi.

Task –III: Operation and Maintenance of Project and software for a


period of Five (5) years extendable upto additional 5 years
Deliverable (s):
• Implementation (Operate & Maintain) for 5 years extendable upto
additional 5 years.
• Requisite Manpower support for successful operation of Project
Details of Work during post implementation period will be as follows:
(1) Deployment of adequate technical expert having good knowledge of
developed software at DAs, SADAs and 7 locations of UPAVP for
operation and maintenance of automated building plans, scrutiny and
approval system. Manpower engaged by the SSP shall be at his
cost, and shall ensure that provisions of relevant Acts/Rule/
regulation/Bye-Laws, etc are followed without any default. In the
event of failure to do so and as a result if DAs, SADAs & UPAVP has
to bear any losses, costs, damages the SSP shall compensate DAs,
SADAs & UPAVP in full.
(2) Training and hand holding to be given to the concerned Staff of DAs,
SADAs and UPAVP.
(3) Scrutinize the drawings received from the architect and report after
verification. The SSP should certify that software developed is able
to do scrutiny of building proposal plans as required by DAs, SADAs
and UPAVP in a single computerized operation and provide result in
the form of ‘pass’ or ‘fail’ with respect to each parameter of BBL of
DAs, SADAs and UPAVP.
(4) Installation of all Technical upgrades and / or updates as and when
released for the software till completion of Five years (& for extended
period also). This includes incorporation of all changes made in the
BBL’s provisions and policies in the software, during this period.
(5) Fixing of all the Bugs for efficient functioning of software.

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b) FUNCTIONAL REQUIREMENT SPECIFICATION


(i) Automated building plan scrutiny & approval
The System should have the feature of configuring the application for
accepting application centrally for across the state and carry out
scrutiny for the given application in a central Cell (DCR Cell) and
push the application to relevant DAs, SADAs and UPAVP for further
processing. System should provide all necessary functionalities for
building plan scrutiny and approval of building proposals through a
web-portal. The system should include the following functionalities:-
(1) Online submission of applications and all supporting documents
should jointly by the Architect and the owner of the property.
(2) The system should auto detect and auto check all the
parameters as prescribed in BBL, relevant policies/GOs
(3) Should perform automated building & Layout scrutiny on CAD
drawings and also implement building & Layout plan approval
process as an integrated system. Required tables like area
statement, summary of FAR calculations, parking calculations,
opening schedules, area block diagram with dimensions, set-
back/s, height, green/open spaces, etc. should be automatically
generated by the system.
(4) Should auto-detect the structures in the drawing based on
usage (e.g. Residential, Commercial or Residential-
Commercial Mixed, etc as per prevailing BBL); and also auto
detect high-rise/low-rise buildings and risk classifications of
buildings. This functionality should be applicable for both the
existing and proposed structures.
(5) Auto generation of FAR, area statement and schedule of open
spaces by reading preformatted CAD drawings.
(6) Auto-generation of plot area & plot area calculation for cross
verification with system entered value by triangulation and to
finalize the area calculation based on the triangular method.
(7) Should enable auto hatching of particular objects as per
building control rules and prevailing policies,
(8) Should enable auto detection side set-back/s and verification of
ground coverage area.
(9) Should enable auto-generation of failed entity report and
marking the same on the CAD drawing.
(10) The drawings submitted by Architects should be converted to
non-editable format after processing through software and also
enable for plotting.

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Online building plan approval system of Housing & Urban Planning Dept., Govt. of U.P. 2018

(11) Should enable verifications according to project type-New,


alteration and modification, additions, sub-division,
amalgamation, etc.
(12) Auto-Dimensioning with Block Diagram: Should generate Block
diagram for each Floor and provide dimensions with Area
Calculations for each feature eg. terraces, Balcony, lobby etc.
(13) Auto-Generation of FAR & Built-up area Table: Should
automatically insert FAR & Built-up Area Tables with per floor
detail for each Building. Same way inserts FAR & Built-up Area
Table for whole Project including Carpet area.
(14) Auto-Generation Plot area Table: Should automatically detect
the type of layout proposal eg. New, alteration and modification,
additions amalgamation or subdivision, etc and creates
standard area table as per the case including Gross area.
(15) Auto-Generation of Area-Statement: Should automatically insert
Area Statement with all Proposed & Permissible Value in pre
described Format.
(16) Auto-Generation of Schedule of Open spaces/green & Parking
Table: Should automatically insert Schedule of Open
spaces/green for each Building & Layout plans. Same way
inserts proposed Parking for whole Project.
(17) Auto-Hatching to Particular Object: Should provide hatching to
Particular Objects as described in BBL and by DAs, SADAs and
UPAVP e.g. Grey colored Hatch in Main Road, Green colored
Hatch in Open Space, etc.
(18) Auto-Linking: Should auto link objects like each Building with
corresponding Proposed Work (Max. coverage Area) drawn in
Layout Plan, each Floor Plans with its section, Tank with its
Section, Ramp with its Section, Stair, V shaft etc.
(19) Section reading & Association: Should able to read section,
associates each floor plan with floor section & gives Ht. of Bldg.
& each floor by auto dimensioning.
(20) Margin Generation: Should generate required Margin from Plot
Boundary, Open Space etc. itself. Even It shows Proposed
Failed Margin with Auto Dimensioning.
(21) Verification with Actual Coverage Area: Should verify Built up
Area (Max. Coverage area) Proposed by auto punching of each
Floor plan automatically.
(22) Checking & Verification of Height: Should be able to checks
Height of each Terrace.

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(23) Should verify the fire norms and auto generate the report.
(24) Should verify the Rain Water Harvesting (RWH), Solar passive,
etc. norms and auto generate the report.
(25) Generation of Scrutiny Reports: It should generate the various
scrutiny reports based on the BBL and other policies of DAs,
SADAs and UPAVP. Generated report shows the
Failed/Passed Items with their rules in a very user friendly
Viewable/Printable format. Reports can also be generated in
local regional language. Customization of Reports can be made
using user defined templates. Software should read the building
entities from drawings, geometrically map each and every entity
by corresponding with complex and interlinked rules. After
scanning and saving the drawing, scrutiny reports should be
generated where all failed and passed rules are displayed along
with required/permissible values with proposed values so that
architect can easily correct them.
(26) Should enable assessment of floor area ratio violation.
(27) The system while auto scrutiny of the submitted plan should
reflect the norm for each parameter of the BBL.
(28) The system must provide for proper user authentication and
access control mechanisms so as to ensure that only
authorized users can access relevant information.
(29) The system must provide for all submissions to be
acknowledged and site visit dates and further approval
schedule is to be provided to the officer in charge/architects/
client instantly.
(30) System should include process flow of Plinth and Completion
Certificate approval system in the time frame as prescribed
in prevailing Building Bye-laws. This will include generation
of site inspection reports (including mandatory provision to
upload site photographs with remarks), approval / rejection/
refusal letter, fee memo calculations, third party verifications
etc, if required.
(31) The System should include the entire process of
Compounding with necessary provisions regarding auto
scrutiny of plan, fee calculation, approval or not approval status,
site inspections, auto intimation of uploaded plan through
dedicated e-mails of respective DAs, SADAs and UPAVP.
(32) The system should automatically generate an SMS which is
sent to the Architect and concerned staff if there are any

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cancellations of site visit the system should intimate the key


people. Reasons for such cancellation should also be recorded
in the system.
(33) The acknowledgment letters, Building Commencement
Certificate, plinth level approval, completion certificate,
deviation or the rejection/ refusal letters etc. should be system
generated.
(34) The system should generate MIS to be sent to higher
authorities for approval and to make the approval status
available online. The summary of MIS should be able to run
query based on any metadata as per requirement.
(35) The client/ Architect should be able to review the status of
approval online.
(36) System should auto calculate and generate all types of
prescribed fee/charges memo/ demand notes based on the
submitted Building or lay-out plan, Compounding plan, etc.
System should have necessary interfaces for Fee collection,
including online payment gateway and receipt generation for
each DA, SADA and UPAVP. The fee calculation by the system
should also be able to auto adjust previously deposited/paid fee
if permissible as per prevailing norms.
(37) The online payment gateway should be available for maximum
digital money transfer systems for public convenience.
(38) Site Inspection reports: the system should send auto e-mail &
SMS by randomly selecting field official of concerned DA,
SADA & UPAVP for compliance within prescribed duration. The
system should also auto generate the warning and
subsequently alert to the higher official in case of non-
compliance. The inspection report should also be reflected for
client view. This should be developed for all kind of mandatory
inspections like submission of plan, plinth level, completion
level, etc.
(39) The site pictures taken by the Architect, field official, Building or
Layout owner, etc. required from submitting the plan to plinth
level notification to completion certificate, etc. through a mobile
App of the OBPAS should be automatically uploaded to the
web portal of concerned DA, SADA and UPAVP with auto geo-
reference of the site with 1.00 meters accuracy. The Instant
Auto SMS alert should be generated for the concerned for any
such required update and auto warning in case of non-
compliance to the concerned at any stage up to completion.

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(for New plan, Revise Plan, Compounding plan, Renewal


plan, Plinth level approval, request for Completion
Certificate, etc.)
(40) The system should identify the delays in inspection reports if
any and should generate auto SMS alert for the higher official.
(41) The mobile App of the OBPAS should have provision of voice
and text message also along with site picture facility and should
reflect to the mobile no. of concerned Architect, field official,
Building or Layout owner, etc.
(42) All type of auto generated notifications and warnings of
compliance in the entire process through e-mail & mobile app
should have provision of specific time period of compliance as
prescribed for each activity. The system administrator should be
able to modify/change the time period for any activity by using
his password.
(43) The OBPAS should issue the approved plans with digital
signature.
(44) The Mobile App should be available for public to upload any
comment, site pictures with auto geo-reference having 1.00 mts
accuracy for any approved building plan by the system.
(ii) Integrations and NOCs
(1) The System should Auto capture the ownership titles and other
details from the data bank of DAs, SADAs and UPAVP.
(2) The System should be integrated with all other departments like
Fire, Traffic, Forest & Environment, Airport, Local Bodies and
Revenue, Railways, Urban Art Commission (UAC), National
Monuments Authority (NMA), Airports Authority of India (AAI),
Metro Rail Corporation (MRC), Heritage Conservation
Committee (HCC), etc.
(3) The system should auto push the required parameters for NOCs
to the concerned departments along with auto generated e-mail
and mobile SMS to the officials of such departments and
Client/Architect/DAs/UPAVP. The pushed format for NOC should
have auto alert and warning mechanism with prescribed
duration.
(4) The System should auto capture the information from the
various web-sites regarding registry for ownership title, issued
NOCs by various departments, etc. for real time online instant
approval of submitted building & lay-out plan where ever such
online information is made available by the concerned

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departments. The accuracy of data bank will be the responsibility


of Authority/vendor of Data bank.
(5) The system should be able to do online verification of Architect’s
registration.

(iii) Document management

The Document management should enable:


(1) online submission of documents along with application.
(2) auto associating metadata with documents.
(3) auto storage of documents in folder.
(4) easy searching documents based on various metadata of the
file.
(5) customized queries for retrieval and analysis of data
(6) auto integration of data with GIS database.
(iv) Approval work flow
The System should have inbuilt configurable workflow for automated
routing of application data and documents in the approval process
and should:.
(1) enable auto approval steps such as review, approval, issuance
of commencement certificate, temporary development
permission (if any), plinth completion certificate, completion
certificate, etc.
(2) enable holding an application in its work queue seeking
additional information from the applicant and other departments
of DA or other authorities/agency.
(3) provide the application status such as –under review, pending
approval, refused, approved etc.
(4) display all applications received in its work queue.
(5) enable associating notifications to its steps.
(v) Monitoring, Notifications & Escalations
(1) The notification events should be connected to workflow steps,
user action, and timeline. The notification engine will trigger
automatic notifications to predefined users based on various
events such as pending tasks – un-reviewed/ un-approved
applications, approved, rejected, seeking additional information,
incomplete application filing.
(2) System will use different notifications for different events.

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(3) System should enable automatic and also manually initiated


notifications.
(4) Delivery of notification for escalation (mostly for the delay in
completing a task) should be available and should be intimated
to the concerned person should be made through existing email
system or using a SMS gateway or both.
(5) Notification for reminders should be available.
(6) System should maintain the list of User ID/ Email ID/ Mobile
devise ID for sending notifications.
(7) System should maintain the history of notification sent.
(8) System should enable status of application through status check
and reporting on line.
(9) Every task performed by a user should be logged in the system.
(vi) Query operations
(1) System should enable search on multiple criteria such as
application number, name of applicant, date of submission,
application status, application type, previous applications, zone,
contact no, plot no, etc.
(2) System should enable searching documents on number of
metadata such as document type, application number, applicant
name, date of submission, etc.

(vii) Time Duration of Auto Scrutiny of Plans


(1) For Final Approval Site of OBPAS

S. Carpet/Gross Area of
Building/Layout Plans Auto Scrutiny Time
No
(All Categories)
1. Up to 2000.00 Sqm Maximum two Minute
2. 2000.00 Sqm to 10000.00 Sqm Not more than five Minutes

3. >10000.00 Sqm Not more than ten Minutes

(2) For Demo Site of OBPAS


S. Carpet/Gross Area of
Building/Layout Plans Auto Scrutiny Time
No
(All Categories)
1. Up to 2000.00 Sqm Maximum four Minute
2. 2000.00 Sqm to 10000.00 Sqm Not more than ten Minutes

3. >10000.00 Sqm Not more than twenty Minutes

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(viii) Accounts Management


(1) The System should have capability of integration to any ECS or
Payment Gateway System.
(2) The System should link with the Financial set-up of all DAs,
UPAVP electronically and shall auto transfer the fee/charges
acquired while any type of approval through this System
(3) The System should have facility of integration to any Digital
Signature System with prescribed authorization matrix.
(4) This system should Generation of all prescribed and Statutory
Financial Reports along with a “Live Dash Board” for all DAs,
UPAVP & AWAS BANDHU.

(ix) Ease of Doing Business


The System should address following provisions made by the
Government of India under “Ease of Doing Business” and
“AMRUT” scheme:
(1) A common integrated application for all internal and external
agencies required to provide applicable NOCs/Approvals such
as Fire Services, Water and Weverage Department, Discoms,
AAI, NMA, Forest, labour, Factory Directorate etc.
(2) Provision for making an online application with integrated
payment without the need for a physical touch point for
document submission and verification.
(3) The system should allow auto scrutiny of building plans from
compliance perspective according to the uniform building
codes/building by-law using Auto DCR (or similar) software.
(4) If all required NOCs are not submitted by the Applicant along
with the submitted plan then the system should auto issue an
alert to the Applicant after 7 days of online submission of plan.
(5) The system should auto issue an alert via SMS and e-mail to
the concerned departments/agencies after 3 days of on online
submission of plan with applications of required NOCs
forwarded to the concerned departments/agencies to issue
NOC and reminder after every week under intimation to the
Applicant.
(6) The system should auto issue an alert via SMS and e-mail to
the concerned official of DA/SADA/UPAVP when any NOC is
uploaded by the Applicant which required to be verified by the
DA/SADA/UPAVP. In case the verification is not done in 7 days,

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the system should auto issue a reminder under intimation to the


Applicant.
(7) The system should auto issue for plan approval an alert via
SMS and e-mail to the concerned official of DA/SADA/UPAVP
as soon as all required NOCs are uploaded. The system should
again issue reminder via SMS and e-mail, if the plan is not
approved within 2 days..
(8) Provision for e-intimation to authorities of plinth level
completion.
(9) Provision for online issuance of certificate of inspections.
(10) Provision for online common completion request from
Application with online payment.
(11) Provision for online issuance of digitally signed completion
certificate to the applicant.
(x) Reporting
(1) System should provide various reports to the staff of DAs, SADAs
and UPAVP. External user should be able to view the application
status using an application tracking number. Some other
standard reports will include, inter alia,
Plans approved,
Pending proposals,
Delayed approvals,
Revenue generated, etc. as per the DAs, SADAs
and UPAVP requirement.
(2) The proposed system should automatically prepare all pre-
defined progress reports on fixed dates/days. It should also be
able to transmit the selected reports to various e-mail addresses
prescribed by DAs, SADAs and UPAVP & Awas Bandhu with
auto intimations on mobile SMS and “Live Dash Board” both for
Mobile & computers.
(3) The system should have a dynamic mechanism to create any
kind of report by manually selecting any variable/s and attributes
from the data bank as and when required.
(4) The system should auto generate all pre-defined reports, maps,
pictures, etc. from its data bank on regular basis as well as
immediate after any change/ alteration in the data bank, for DA’s,
SADA’s & UPAVP’s website for public viewing on the prescribed
or suitable format. This also includes the auto optimization of all
data, wherever it is necessary for the web-site.

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(5) The system should have the provision for public to upload the
pictures, comments, suggestions for any of the scheme / project
through the web-site directly. Such public entries should be
immediately notified through mobile auto SMS and through the e-
mail to the concerned official and to any other nominated
official/s.
8.3.2 PHASE-2
The SSP should develop the system for all provisions mentioned in this
section which are primarily related to the GIS maps and GIS attributes
which are under preparation by NRSC, in AMRUT scheme. These GIS
maps will be provided to SSP by TCPD.
Task wise details of Phase-2 Works for the SSP are given below:
i. The SSP should provide a mobile App through which the Architect or
Applicant can submit a site report including all details of the site on pre
determined parameters. The OBPAS should send this report to the
concerned field official with auto generated part image of site from GIS
map of the area. An auto alert should be generated for field officials.
The field officials should be able to verify these site details on the App.
and send his site inspection report. Any deviation found during the site
inspection should be auto communicated to the Architect or Applicant.
ii. Integration of the software with GIS will be implemented in DAs, SADAs
and UPAVP. All the metadata and the approved plans, permissions
granted, etc. should be integrated to the spatial data in GIS database,
which will be created by DAs, SADAs and UPAVP. The SSP will assist
DAs in creating such data.
iii. Creation of unique number and identification for each application for
tracking and linking the data to the data base of RERA and GIS data
base of all DAs, SADAs and UPAVP.
iv. The architect should get an access into the GIS map (Master Plan) of
the city to draw the location with exact dimensions of the proposed site
he is submitting for approval. An instant auto alert should be generated
for such entries made by the Architect, with time bound mechanism for
verification by the field official of DAs, SADAs and UPAVP. After the
confirmation made by the authority, the proposed site should be visible
to the registered users. After the approval of building plan/lay-out plan of
such site, the site along with building line and set-back lines of plan
should be visible to general public.
v. The System should integrate with web site of RERA for auto updation
regarding site locations on GIS map with GIS attributes in both ways
through push and pull mechanism.

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9. TERMS AND CONDITIONS OF CONTRACT


9.1 GENERAL TERMS & CONDITIONS:
a) All the works mentioned in Assignments are to be completed as per the
delivery schedule mentioned in para 9.4. This time limit may be
extended on the basis of reasonable grounds of delay accepted to the
SSPSC on the recommendations of TCPD.

b) The rates to be quoted by the bidders are inclusive of all taxes and
duties but exclusive of GST wherever applicable.

c) The SSP has to bear the cost of all the necessary hardware (equipment,
machineries, etc.) required to develop and operate the OBPAS.

d) It is suggested that Bidders should have its own assessment of work


after studying the prevailing Bye-laws, Rule, Regulations and make a
site visit in all DAs, SADAs & UPAVP and may have a fair idea of site
conditions before quoting its rates.

e) The work shall be executed according to the specification and good


standard of practice necessary to fulfill the objectives of this Assignment
strictly in accordance with the instructions and satisfaction of the
SSPSC.

f) The Awas Bandhu or the DAs, SADAs & UPAVP will not provide any
boarding/loading facility to any officials/professional of the selected SSP
or bidder.

g) The SSP has to return back all Plans, Documents and Data in original
and their all copies provided to the SSP or its representatives/by Awas
Bandhu or by any DA & UPAVP. This data or Plans cannot be utilized by
the SSP in any manner whatsoever without prior permission of Vice
Chairman/Commissioner, DAs/ UPAVP, as the case may be.

h) The SSP will use data provided by DAs, SADAs & UPAVP only for the
preparation of this Assignment and in no condition, any data related to
this project shall be used by the SSP for any other work and any other
client of the SSP.

i) The SSP shall operate & maintain the system for 60 months. After the
implementation of proposed Assignment if the DAs, SADAs & UPAVP
requires some information for guidance with regards to working of the
system, for updating the system, the SSP shall assist or guide without
any additional charges for a period of six months after the completion of
BOO duration as prescribed in this bid document.

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j) The SSPSC reserves the right to reject any or all bids or annul the
process without assigning any reason thereof.

k) The SSP shall work in close coordination with I.T. team of TCPD, DAs,
SADAs & UPAVP for completion of the proposed work. If the SSP fails
to complete the work in the stipulated time, the total amount deposited
as security may be forfeited in favour of the Awas Bandhu.

l) The Bid shall be unconditional.

9.2 SPECIAL TERMS & CONDITIONS:


a) The entire BOO system to perform the tasks mentioned in “Assignment”
above shall be the sole property of Awas Bandhu.

b) The SSP shall provide source codes (excluding SAP,MS, Autodesk,


ESRI) of the system application within a week of “Go-Live” and
subsequently within a week after executing every up-dation in the
system.

c) The final product along with the source codes of the system application
will be the sole property of the Awas Bandhu. The SSP shall not have
any claim, what so ever, for the whole or the part thereof, for this project.
For COTS Product, the IPR of the customized/developed part alone
shall rest with PBMC. IPR and source code of the COTS, BI, OS and DB
shall rest with respective OEMs.

d) The SSP has to operate and maintain the entire system for five year
from the date of successful installation. Modifications which may require
due to prevailing rules/rates/laws/bye-laws shall be made by the SSP
during this period without any additional charge.

e) The contract period can be extended up to additional 5 years after the


expiry of this assignment on the Basis of SSPs overall performance
during the initial contract period of 5 years. However, the extension is
the discretion of Awas Bandhu. The extension may be provided on the
basis of terms & conditions mutually agreed upon, but it is not the right
of SSP.

9.3 STANDARDS OF PERFORMANCE


The SSP shall perform the services and carry out their obligations under
the Contract with due diligence, efficiency and economy in accordance
with generally accepted professional standards and practices. The SSP
has to operate and maintain the entire system as per the Service Level
Agreement (SLA) for Functional, Availability & Performance during the
contract period, as prescribed in Format-8.

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The Bidder shall always act in respect of any matter relating to this
contract as faithful advisor to Awas Bandhu. The Bidder shall always
support and safeguard the legitimate interests of Awas Bandhu, in any
dealings with the third party. The SSP shall abide by all the
Provisions/Acts/Rules etc. of Information Technology prevalent in the
country.

9.4 DELIVERY SCHEDULE


The milestones and deliverables for the implementation of the project will be
as follows:

PERIOD
FROM
ACTIVITY
Agreement
(WEEKS)
Signing of Agreement T0
SRS Preparation and sign-off T0+1
Phase-1

Customization and configuration of Application T0+5


Deployment of Application at SSP Server/s
Testing of minimum 5 building plans through the System T0+6
Training to DAs, SADAs & UPAVP Officials
Go-live of Project at two DAs & one location of UPAVP T0+7
After successful operation for 4 weeks, OBPAS shall be deployed in
all the sites mentioned in the bid document T0+11
Phase-2
Customization and configuration of Application T0+13
Testing of minimum 5 building plans through the System T0+15
Deployment of Application at SSP Server/s T0+16
Training to DAs, SADAs & UPAVP Officials
Go-live of Project at two DAs & one location of UPAVP T0+17

9.5 MONITORING OF WORKS


ALL works to be carried out by the Software Solution Provider (SSP) as
Mentioned in the ASSIGNMENT will be monitored regularly by following SSP
Review Committees (SSPRC) for DAs, SADAs & UPAVP respectively:

SOFTWARE SOLUTION PROVIDER REVIEW COMMETTEE (SSPRC)


Executive Director, Awas Bandhu Chairman
Chief Town and Country Planner, Uttar Pradesh, Lucknow Member
Chief Town Planner, Lucknow Development Authority Member

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I.T. Professional nominated by I.T. Deptt. Member


Assistant Director (System), Awas Bandhu Member
I.T. In-charge of Lucknow Development Authority Member
Town Planning officer nominated by Awas Ayukt. Member
Director, Awas Bandhu, Lucknow Member Convener

9.6 PAYMENT TERMS:


The bidder shall charge Online Plan Scrutiny Fee directly from
Applicants/Architect as per the Agreement. The scrutiny fees shall be paid
through payment gateway to Bidder’s account.

The SSP shall allow re-submission of plan upto three times in case of
rejection of submitted plan and no extra scrutiny fee will be charged for this.

9.7 INDEMNITY
The SSP shall indemnify, protect and save the Awas Bandhu against all
claims, losses, costs damages, expenses, action suits and other proceeding,
resulting from infringement of any patent, trademarks, copyrights etc. or such
other statutory infringements in respects of all the hardware and software
supplied by him.

9.8 FORCE MAJEURE


For the purpose of this contract "Force Majeure" means any event or
circumstance or combination of events or circumstances beyond the
reasonable control of either Party including:
i) Acts of God and nature including
• typhoon, flood, earthquake, fire, drought, landslide, unusually severe
weather condition or other natural disaster; and
• plague or epidemic or quarantine conditions arising there from;
ii) Air crash, shipwreck, train wrecks or failures or delays of transportation;
iii) Strikes, lock-outs, work-to-rule actions, go-slows or similar labour
difficulties other than Governmental Force Majeure that in any way
have an effect on the project;

9.9 MISCELLANEOUS
The documented results of the work assignment(s) carried out by the SSP,
in any form, will be the sole property of the HUPD after execution of the
project. The SSP shall not announce, release or discuss with any third
parties, the information regarding this Contract or the Services nor include
HUPD name or logo in any advertising or marketing materials without prior
written approval from HUPD. The SSP will not have any rights to share any
information about this contract in any form except for testimonials as may be
issued by HUPD.

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In the event the SSP’s Company or the concerned division of the company is
taken over / bought over by another company, all the obligations under the
agreement with the HUPD should be passed on to the new company/ new
division for compliance post take over. In the event of non- compliance, the
SSP will ensure that due damages are cleared by the buying company failing
which legal actions will be taken for remedy.

9.10 LEGAL JURISDICTION


All legal disputes are subject to the jurisdiction of Lucknow courts only.

9.11 ARBITRATION

a) All disputes or differences, in respect of which the decision is not final


and conclusive, shall on the initiative of either party be referred for
arbitration. The decision of the Arbitrator shall be final and binding upon
both the parties.

b) The expenses of the Arbitrator shall be borne by both the parties


equally.

c) The arbitration shall be carried out as per the Arbitration and


Reconciliation Act, 1996 with any statutory modifications. The arbitration
shall be held at Lucknow, Uttar Pradesh.

9.12 THE RESPONSIBILITIES OF SSP ARE:


(1) Customize the proposed COTS application as per requirement of Awas
Bandhu based on Building Bye-laws and building plan approval
process applicable in all DAs, SADAs and UPAVP. The OBPAS should
be in English and Hindi languages.
(2) Prepare System Requirements Specifications (SRS) and get it
approved from the Awas Bandhu.
(3) Deployment of the application on central server/s provided by the SSP
which should be located within India.
(4) Provide all necessary Hardware i.e. desktop, plotter and printer
required at scrutiny cells (One Cell for each Authority and one for
UPAVP) for scrutiny of building applications and to provide assistance
to the DAs, SADAs and UPAVP for smooth execution of the system.
(5) Provide two days trainings to team of 1 core member from each DAs,
SADAs & UPAVP to make them familiar and conversant with
operations of the application after installation of application.
(6) Provide one mass/public training to all registered architects of all DAs,
SADAs & UPAVP to make them familiar with the operations of the
system the facilities provided by the DAs, SADAs and UPAVP. The

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mass/public training will be carried-out at each Development Authority


and cities of UPAVP.
(7) Meet the functional requirements specified in this RFP-cum-RFQ
document.
(8) Prepare and submit reports at periodic intervals on the progress of the
project.
(9) The SSP will create necessary Data structures/Tables to enable DAs,
SADAs & UPAVP whenever required during the execution period. The
developed system not found up to the specification/requirement by
SSPSC shall be rejected and shall have to be submitted after required
correction.

(10) The SSP will create a DEMO site having all functionalities which shall
be available for all Stakeholders from the “Go-Live” date to check their
plans and all data related to plan including fee and Carpet area/Gross
area as required.

(11) The Special Schemes/Projects declared by the Government from time


to time shall be dealt separately.
(12) The SSP will ensure timely upgradation of all application softwares
used in the entire system as and when required.
(13) To ensure the protection of the entire system from virus, hacking,
leakage of data.
(14) To keep the system fast enough through high speed Internet
connectivity and high configuration Servers, to ensure the easy
uploading, downloading of plans and other necessary documents by
the Architects. However, the internet speed at applicant's end is not the
responsibility of SSP.
(15) To acquire the Priority SMS gateway for smooth and quick response of
mobile SMSs generated by this system software.
(16) To Intimate Awas Bandhu atleast 24 hrs in advance in case of any
upgradation which requires the blocking of site. Such blockage shall not
be for more than 12 hrs.
(17) SSP will acquire Priority SMS gateway, payment gateway and email
gateway for the system.

9.13 OBLIGATIONS (Roles and Responsibilities) OF AWAS BANDHU


a) Reviewing the Request for proposal

b) Issue of the LoA to the successful bidder and contract signing with
selected bidder

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c) Provision of adequate space for scrutiny cell required for execution of


the project.

d) Creating a supportive internal as well as External Environment for the


success of the project.

e) Approval and sign off of various Project milestones in time and


Functionalities to be covered in the Project.

f) Coordinate proper Training arrangements for Internal as well as external


stake holders including employees of Awas Bandhu, TCPD, DAs,
SADAs, UPAVP, practicing Architects and Builders etc.

g) Conduct periodic review meetings at regular intervals to monitor the


overall progress of the project

h) To convene meetings of the SSPSC and SSPRC for ensuring


adherence to the time frame given in Bid document.

9.14 OBLIGATIONS (Roles and Responsibilities) OF TCPD

For Phase-1:-
a) Providing “single contact persons” from DA, from UPAVP and from
TCPD to SSP.

b) Policy Directions and Guidance for successful execution of the Project.

c) Provision of core team to spend quality time with the SSP for Knowledge
Transfer and acceptance of the Solution.

d) Conduct periodic review meetings at regular intervals to monitor the


overall progress of the project.

e) To make available to the SSP copies of prevailing building bye-laws,


Policy decisions and Government orders relevant to building/lay-out plan
approval.

For Phase-2:
a) To provide GIS based Existing Land-use Plan prepared by NRSC and
Proposed Land Use Plan prepared under AMRUT sub-scheme of “GIS
based Master Plans” to the SSP.

b) To provide the copies of relevant provisions of RERA.

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10. ANNEXURES
10.1 CHECK LIST
The participating SSPs are advised to strictly follow all the instructions of bid
document while submitting the “offer”. For convenience, a check list of
documents (duly attested) to be scanned and uploaded as .pdf within the
period of bid submission is given below:
A. Technical bid

1) Index of all documents mentioned above with relevant page no.

2) Letter of submission of offer as prescribed in Format-2

3) Detail of Bidder Company on Format-4

4) Scanned copy of RTGS receipt of Rs.10,000 (Rs. Ten thousand only) +


applicable GST as cost of Bid document.

5) Scan copy of RTGS receipt for Earnest Money Deposit of Rs.15,00,000/-


(Rupees Fifteen lacs only).

6) Copy of Incorporation Certificate under the Company Act

7) Copy of audited financial Statements for 3 financial years i.e. FY 2014-15,15-


16,16-17 on Format-6

8) Self-Attested Copies of PAN card from Bidder Company

9) Copy of valid ISO 9001 or ISO 27001 or CMMI level 3.

10) Self-Attested Undertaking (Format-1) by the Bidder Company regarding never


declared blacklisted/ ineligible by any State Government/Central
Government/PSU/ULB/DA/HB due to corrupt, fraudulent or any other
unethical business practices

11) CVs of experts duly verified by Bidder Company (Qualified Software


Developers or Engineers, Architects or Town Planners having working
knowledge on Development Control Regulations (DCRs) of various Urban
Local Bodies (ULBs), in their pay rolls and a proof to this effect)

12) Certificate from client department regarding successful implementation of at


least one similar OBPAS project in any Development authorities /Housing
Board/ Urban Local Bodies in India for providing complete OBPAS solutions)
on Format-5(a)

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13) Separate client certificate for running cases through OBPAS system
(Experience of successfully providing building permissions of 10000 buildings
through OBPAS ) on Format-5(b).

14) Separate client certificate for running cases through OBPAS system
(Experience of successfully providing building permissions of minimum 200
buildings which should be of minimum 15 meters height through OBPAS ) on
Format-5(c).

15) Self-Attested Certificate from Bidder Company as developer of proposed


COTS solution of proposed OBPAS.

B. Financial bid

The Financial bid on the prescribed Format-3.

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FORMAT-1

(On the letterhead of the Bidder)

10.2 UNDERTAKING

“We certify that there has been no conviction by a Court of Law or


indictment/adverse order by a regulatory authority for a grave
offence against us or any of our sister concern. We have not been
black listed by any State Govt./Central Govt./PSU/Urban Local
Body/Dev. Auth./Housing Board due to corrupt, fraudulent, or any
other unethical business practices as on date of bid submission. It is
certified that no conflict of interest exists as on date and in future if
such a conflict of interest arises we will intimate Awas Bandhu of
the same”.

Date :………………
Place :……………. Signature & Seal of Bidder

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FORMAT - 2

10.3 FORMAT FOR SUBMISSION OF OFFERS


(On the letterhead of the Bidder)

From, To,
st
Director, Awas Bandhu, 1 floor, Janpath Market,
............................................................ Hazratganj, Lucknow 226001,
............................................................ E-mail: awasbandhu@gmail.com
...........................................................
Subject : Offer for the consultancy services for “Online Building Plan Approval System”
on Build, Own and Operate (BOO) basis for all Development Authorities, Special
Area Development Authorities and U.P. Awas Avam Vikas Parishad.
Sir,
Being duly authorized to represent and act on behalf of (Hereinafter referred to as "the
Bidder"), and having reviewed and fully understood all the requirements of the Bid Document, the
undersigned hereby apply for the project referred above.
I/We have examined the Bidding Documents, I/We, the undersigned, offer for selection of
Software Solution Provider for Automation of Online Building Plan Approval System for all
Authorities of Uttar Pradesh & UP Awas Avam Vikas Parishad on Build, Own and Operate (BOO)
model for the sum quoted in commercial bid or such other sums as may be determined in
accordance with the terms and conditions of the contract.
I/We are submitting all documents mentioned in Eligibility, Technical Bid & Financial Bid as
instructed in the Bid Document.
We understand and accept that Awas Bandhu reserves the right to reject any or all applications
without assigning any reason.
We also understand and accept that application along with annexure and formats not completed
in all respects is liable to rejection.
We undertake, if our bid is accepted, to commence work as per the schedule and to achieve the
effectiveness of the contract within the respective times stated in the Bidding Documents.
We have read the provisions of bid and confirm that these are acceptable to us.
We undertake that, in competing for (and, if the award is made to us, in executing) the above
contract, we will strictly observe the laws against fraud and corruption in force in India.
Encl : Technical Bid & Financial Bid offers.
Yours sincerely,
Signature with Seal
Full Name & Position in the Company/firm
.................................................................
Postal Address…....................................
…….........................................................
................................................................
E-mail address of Bidder
.............................................................
(Authorised Representative)
Mobile No:………………………………
Tel. No…………………………………..
Fax.No…………………………..………
\

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FORMAT–3

10.4 FINANCIAL BID


(On the letterhead of the Bidder)
To,
Director,
Awas Bandhu,
1st floor, Janpath Market, Hazratganj, Lucknow 226001,
E-mail: awasbandhu@gmail.com

Sub: SELECTION OF SERVICE PROVIDER FOR “ONLINE BUILDING PLAN


APPROVAL SYSTEM” ON BUILD, OWN AND OPERATE (BOO) BASIS FOR
ALL DEVELOPMENT AUTHORITIES, SPECIAL AREA DEVELOPMENT
AUTHORITIES AND U.P. AWAS EVAM VIKAS PARISHAD.

Dear Sir,

I/We have perused the proposal document for subject assignment and other details and
am/are willing to undertake and complete the assignments as per terms and conditions
stipulated in the proposal document.

I/We quote the LUMP-SUM FEE for building plan approval as Rs..........Per Sq.Mts of
Carpet Area (……..IN WORDS) inclusive of all taxes, levies and other expenses but
excluding GST (GST as applicable to be paid extra). The rate for the layout plans will be
equivalent to the 10% of quoted rate for building plans which will be calculated on the
Gross Area of the Layout Plan.

I/We hereby agree to all terms and conditions set out in the Bid Document.

This offer is valid for a period of 90 days from the date of opening of the bid (bid
submission date).

Signature of Authorized Signatory

Name:

Address:

E-mail
address………………….………
Mobile No:
………………………..………
Tel.
No…………………………..….……..
Fax.No……………………….………

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FORMAT - 4

10.5 DETAILS OF THE BIDDER


(On the letterhead of the Bidder)

1. NAME OF THE FIRM/COMPANY:

2. REGISTERED OFFICE:

3. DATE OF INCORPORATION:

4. CONSTITUTION OF SSP FIRM:

5. MAIN BUSINESS ACTIVITIES:

6. DETAILS OF MAIN BRANCHES:

7. DETAILS OF CONTACT PERSON/S:

7.1 NAME

7.2 DESIGNATION

7.3 CONTACT NO.

7.4 MOBILE NO.

7.5 FAX NO.

7.6 EMAIL ID

7.7 POSTAL ADDRESS

(Signature of Authorized signatory)

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FORMAT – 5(a)

(On the letterhead of the Bidder)

10.6 EXPERIENCE OF THE BIDDER (Implemented projects)


(SUMMERY)
Brief Description Start Date of the project note
Sl. No. Name of Project Attached as proof
about project
Certificate from client Mandatory
1
department
2 Optional
3 Optional
4 Optional
5 Optional

The Bidder or OEM partner of the COTS solution should provide details of only those projects that have been
undertaken by it under its own name and has been successfully running and duly issued/signed by the client. The
work order received by the Bidder will not be counted as Experience.
-----------------------------------------------------------------------------------------------------------------------------------------
This is to certify that the above information has been examined by us on the basis of relevant documents; books of
accounts & other relevant information and the information submitted above is as per record and as per details
annexed.
Signature,
(Authorised Signatory)
Address, Seal

FORMAT – 5(b)
(On the letterhead of the Bidder)

10.7 EXPERIENCE OF THE BIDDER (Minimum 10000 Buildings)


(Building permission provided through OBPAS for minimum 10000 buildings of any type)
(SUMMERY)
Name of the No. of the note
Sl. Name of OBPAS Brief description
DA/ULB/HB/ Buildings Attached as proof
No. Project about Buildings
Deptt.
Completion certificate Mandatory
1
from client department
Completion certificate Mandatory
2
from client department
Completion certificate Mandatory
3
from client department

The Bidder or OEM partner of the COTS solution should provide details of only those projects that have been undertaken
by it under its own name and has been successfully completed 10000 buildings though OBPAS. The work order received
by the Bidder will not be counted as Experience Only the Completion certificate from client department will be accepted.
-----------------------------------------------------------------------------------------------------------------------------------------
This is to certify that the above information has been examined by us on the basis of relevant documents; books of
accounts & other relevant information and the information submitted above is as per record and as per details annexed.

Signature,
(Authorised Signatory)
Address, Seal

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FORMAT – 5(c)

(On the letterhead of the Bidder)

10.8 EXPERIENCE OF THE BIDDER (Mini. 200 buildings of Mini. 15 mts ht.)
(Building permission provided through OBPAS for minimum 200 buildings of minimum 15 mts height)
(SUMMERY)
Name of the Address of Height of Brief note
Sl. DA/ULB/HB/ Name of OBPAS the the description
Attached as proof
No. Deptt. Project Buildings Building about
Building
Completion certificate Mandatory
1
from client department
Completion certificate Mandatory
2
from client department
Completion certificate Mandatory
3
from client department
4 Mandatory
5 Mandatory

The Bidder or OEM partner of the COTS solution should provide details of only those projects that have been
undertaken by it under its own name and has been successfully completed 200 buildings of minimum 15 mts
height though OBPAS. The work order received by the Bidder will not be counted as Experience. Only the
Completion certificate from client department will be accepted.
-----------------------------------------------------------------------------------------------------------------------------------------
This is to certify that the above information has been examined by us on the basis of relevant
documents; books of accounts & other relevant information and the information submitted above is
as per record and as per details annexed.

Signature,
(Authorised Signatory)
Address, Seal

FORMAT - 6

(On the letterhead of the Bidder)

10.9 FINANCIAL STRENGTH DETAILS


Financial Information

FY 2014-15 FY 2015-16 FY 2016-17

Revenue (in INR Crores)

Profit Before Tax (in INR Crores)

Other Relevant Information

Mandatory Supporting Documents: (a) Audited Balance Sheets


for the above mentioned financial years)
Signature,
(Authorised Signatory)
Address, Seal

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FORMAT - 7

10.10 BANK GUARANTEE FOR PERFORMANCE SECURITY

To,
Director,
Awas Bandhu,
1st floor, Janpath Market, Hazratganj, Lucknow 226001,
E-mail: awasbandhu@gmail.com

In consideration of Awas Bandhu, U.P. which expression shall, unless repugnant to the context or
meaning thereof, include its successors, administrators and assigns) having awarded to M/s
________________________, having its office at ___________________ (hereinafter referred as the
"SSP" which expression shall, unless repugnant to the context or meaning thereof, include its successors,
administrators, executors and assigns), vide the Dept.’s Agreement no. _______________ dated
____________________ to Build, Own & Operate (BOO) software applications for “Online Building Plan
Approval System” of all DAs, SADAs & UPAVP valued at Rs.25.00 lakhs (Rupees Twenty five Lakhs
only), (hereinafter referred to as the "Agreement") a Consultancy Services, and the SSP having agreed to
furnish a Bank Guarantee amounting Rs. _________________ (Rupees _________________ ) to AWAS
BANDHU for performance of the said Agreement.
1. We, _______________________ (hereinafter referred to as the "Bank") at the request of the SSP do
hereby undertake to pay to AWAS BANDHU an amount not exceeding Rs.25.00 lakhs (Rupees Twenty
five Lakhs only) against any loss or damage caused to or suffered or would be cause to or suffered by
AWAS BANDHU by reason of any breach by the said SSP of any of the terms or conditions contained
in the said Agreement.
2. We, _________________________ (indicate the name of the Bank) do hereby undertake to pay the
amounts due and payable under this Guarantee without any demur, merely on a demand from the
Awas Bandhu stating that the amount/claimed is due by way of loss or damages caused to or would be
caused to or suffered by the Authority by reason of breach by the said SSP of any of the terms or
conditions contained in the said Agreement or by reason of the SSP's failure to perform the said
Agreement. Any such demand made on the bank shall be conclusive as regards the amount due and
payable by the Bank under this Guarantee. However, our liability under this Guarantee shall be
restricted to an amount not exceeding Rs.25.00 lakhs (Rupees Twenty five Lakhs only)
3. We undertake to pay to Awas Bandhu any money so demanded notwithstanding any dispute or
disputes raised by the SSP in any suit or proceeding pending before any court or tribunal relating
thereto, our liability under this present being absolute and unequivocal. The payment so made by us
under this bond shall be a valid discharge of our liability for payment there under and the SSP shall
have no claim against us for making such payment.
4. We, _________________________ (indicate the name of the Bank) further agree that the Guarantee
herein contained shall remain in full force and effect during the period that would be taken for the
performance of the said Agreement and that it shall continue to be enforceable till all the dues of Awas
Bandhu under or by virtue of the said Agreement have been fully paid and its claims satisfied or
discharged or till Awas Bandhu certifies that the terms and conditions of the said Agreement have been
fully and properly carried out by the said SSP and accordingly discharges this Guarantee. Unless a
demand or claim under this Guarantee is made on us in writing on or before a period of one year form
the date of this Guarantee, we shall be discharged from all liability under this Guarantee thereafter.
5. We, _________________________ (indicate the name of the Bank) further with Awas Bandhu that the
Awas Bandhu shall have the fullest liberty without our consent and without affecting in any manner our
obligations hereunder to vary any of the terms and condition of the said Agreement or to extend time of
performance by the said SSP from time or to postpone for any time or from time to time any of the

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powers exercisable by Awas Bandhu against the said SSP and to forbear or enforce any of the terms
and conditions relating to the said Agreement and we shall not be relieved from our liability by reason of
any such variation, or extension being granted to the said SSP of for any forbearance, act, or omission
on the part of Awas Bandhu or any indulgence by Awas Bandhu to the said SSP or any such matted or
thing whatsoever under the law relating to sureties would but for this provision, have the effect of so
relieving us.
6. This Guarantee will not be discharged due to the change in the constitution of the Bank or the SSP(s).
7. We, _________________________ (indicate the name of the Bank) lastly undertake not to revoke this
Guarantee during its currency except with the previous consents of Awas Bandhu in writing.
Dated the _________day of __________ 2018
For ___________________________________
NOTES:
(i) The Bank Guarantee should contain the name, designation and code number of the officer(s)
signing the Guarantee.
The address, telephone no. and other details of the Head Office of the Bank as well as issuing Branch
should be mentioned on the covering letter of issuing Branch.

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FORMAT - 8

10.11 SERVICE LEVEL AGREEMENT (SLA) -Functional, Availability, Performance


The following section describes the Service level Requirement for various components:
Service Level Agreement (SLA) is the agreement between the Awas Bandhu and the SSP
bidding for the project. SLA defines the responsibility of the SSP in ensuring the performance of
the Project based on the agreed performance Indicators as detailed in the Agreement. Awas
Bandhu would monitor SSP’s compliance of the SLA.
This section defines Service Level Agreement for the Project.
The purpose of this SLA is to clearly define the levels of service to be provided by SSP to Awas
Bandhu for the duration of the contract or until this SLA has been amended. The benefits of this
SLA are to:
a. Define a process that applies to the performance related expectations or performance
required by the Awas Bandhu in regards to the project.
b. Assist Awas Bandhu to control levels and performance of services provided by the
SSP

10.11.1 Duration of the Service Level Agreement


The service levels described in this section shall remain valid for the entire tenure of the
contract or till such time the SLA have been reviewed and revised by Awas Bandhu.

10.11.2 Service Level Agreements and Targets


The service levels mentioned in the section have been agreed to, by the SSP as a key
performance indicator for this engagement. These key indicators shall be used while
monitoring and measuring SSPs performance. The service level indicators have been
categorized under:
a. Project Management and Functional
b. Availability related SLA
c. Performance related SLA
d. Services related SLA
i. Problem management
ii. Scheduled activities
All management tools required to, digitally monitor the performance of the service should
be provided by the SSP at no extra cost. SSP would be required to provide access to the
management tools to the Awas Bandhu for monitoring purposes and would also provide
weekly Management Information System (MIS) of SLA monitoring as a part of the
contract.
The description of the indicative Service Level agreement for has been presented in the
section below. A complete Service Level Agreement will be made with the successful
bidder at the time of signing the contract.

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10.11.2.1 Project Management and Functional SLAs


Rollout of all the applications in all the Project Areas has to be completed as mentioned
in RFQ-cum-RFP or the agreed roll out plan. Any delay in the rollout will attract penalty
of 0.5% for every week of delay subjected to maximum penalty of 10% of the amount of
PBG. It will be levied for the duration equivalent to number of weeks delayed.
10.11.2.2 Availability Management
The following table details out service level agreement for availability of components.
The SLA targets have been kept keeping in mind that outage of any network device
managed by the SSP should not be greater than 1 working day. If greater than 1
working day, SSP should arrange a standby component for the outage.
Whereas outage of any data center component, network, application component,
hardware etc. should not be greater than 4 hours. If greater than 4 hours, SSP should
arrange a standby component for the outage.
Outage of any sub component of a component would be considered as an outage of
the component.
Component availability (Up time) shall be calculated as [1-(Downtime / Total time)]*100.
Measurement
Parameter Description Target Penalty
Tool / Method
Cloud Components >=99.9% Less than 1% 2% of the Down time
Infrastructure installed uptime of SLA Monthly reports, Reports
Availability should be measured Payment from Enterprise
(includes available for on monthly Asset & Network
>1% but <= 10% of the
DC, DR, all business basis management
5% of SLA Monthly
Servers, applications tools.
Payment
Networking to run
Total time to be
equipment successfully >=5% but 30% of the
calculated on
and Network <10% of SLA Monthly
24*7 basis
at the DC & Payment
DR) (measured
>=10% of 50% of the
monthly)
SLA Monthly
Payment

Note: Monthly Payment mentioned above means the payment received by the SSP as
Plan approval Fee through OBPAS for the month prior to the month in question.
For the first month of implementation, monthly payment would be taken as Rs.
50,000/-.

10.11.2.3 Performance Management


Measurement
Parameter Description Target Penalty
Tool / Method
Average Faster loading is <50 m Sec. If the deviation is: Measured
loading time of an important over LAN in
• Less by 1% of SLA
Static page in factor from Good DC
a Web Portal User Experience Then 0.5% of the
perspective Monthly Payment

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Average Responsiveness < 1 sec • >1% but < 5% of SLA Measured


response time of SSP’s portal over LAN in
Then 5% of the Monthly
of Dynamic would be critical DC
Payment
Content Pages to solution’s
in a Web performance • >=5% but <10% of SLA
Portal
Then 20% of the Monthly
(excluding
Payment
Human Input
time) • >=10% of SLA then No
Payment
Average Responsiveness < 1 sec Measured
response time of business over LAN in
If the deviation is:
for business application DC
application software • Less by 1% of SLA
Measured
(excluding Then 0.5% of the over LAN in
Human Input Monthly Payment DC
time)
• >1% but < 5% of SLA
Time duration Carpet area up Maximum
of Auto to 2000.00 Sqm two Then 5% of the Monthly
Scrutiny of Minute Payment
Building Plans/ • >=5% but <10% of SLA
Carpet area Not more
Layout Plans
2000.00 Sqm to than five Then 20% of the Monthly
(All Categories) 10000.00 Sqm Minutes Payment
Carpet area Not more • >=10% of SLA then 50%
>10000.00 Sqm than ten of the monthly payment.
Minutes

Note: Monthly Payment mentioned above means the payment received by the SSP as
Plan approval Fee through OBPAS for the month prior to the month in question.
For the first month of implementation, monthly payment would be taken as Rs.
50,000/-.

10.11.2.4 Service Management


SSP should setup a centralized helpdesk at the location mutually decided and agreed
with AWAS BANDHU. SSP shall arrange and maintain within the contract value and
throughout the contract period, all infrastructure necessary for managing the Help Desk
including provisioning and rent charges for Toll-free telephone line(s) at the Help Desk
location. Engineers deployed for providing support services should be equipped with
mobile phones. Cost of the same, throughout the contract period shall be borne by the
SSP within the contract value. SSP should provide sufficient multiple channels to log a
complaint such as Toll-free lines, cell phones, landlines, E-mail, Intranet etc.
Outage of any component would be calculated as a time between logging the call and
closing the call.

10.11.2.4.1 Problem management


Deviation would be calculated on the basis of (1-(calls close/calls logged))*100

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Measurement
Parameter Description Target Penalty Tool /
Method
High priority Has critical Should be If the deviation is: Feedback and
incident impact on resolved log details
• Less by 1% of SLA
Awas Bandhu’s within 1 hour
operations Then 0.5% of the
Monthly Payment
Medium Has medium Should be Feedback and
priority impact on resolved • >1% but < 5% of SLA log details
incident Awas Bandhu’s within 4
Then 5% of the Monthly
operations hours
Payment
Low priority Has low impact Should be Feedback and
• >=5% but <10% of SLA
incident on Awas resolved log details
Bandhu’s within 1 day Then 20% of the
operations Monthly Payment

Re opened The call which Call • >=10% of SLA then Reopened


incidents has been reopened 50% of the monthly Calls
closed by the should be payment.
help desk less than
should not be 10% of the
reopened by total call
the AWAS closed
BANDHU
officials within 2
days time

Note: Monthly Payment mentioned above means the payment received by the SSP as
Plan approval Fee through OBPAS for the month prior to the month in question.
For the first month of implementation, monthly payment would be taken as Rs.
50,000/-.

Cases/incidents would be categorized under three priorities high, medium and low
basis as decided by the Awas Bandhu. For simplicity, high priority incidents would be
those associated with Application, access time, internet etc; medium priority incidents
would be those associated with system application, desktops etc. and low priority
incidents would be those associated with peripherals etc.
Critical Impact – Any functionality related to Internet /Cloud Services / DC / DR /
Network or Business Functionality.
Medium Impact – Any functionality related to a Business Unit (i.e. DAs, SADAs &
UPAVP) etc.
Low Impact – Any functionality related to an individual User / Location / Customer.

10.11.2.4.2 Scheduled activities


Measurement
Parameter Description Target Penalty Tool /
Method
Back up at DC & Back up shall Once If the deviation is: From backup
DR including be taken everyday and installation

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designated location regularly • Less by 5% of SLA logs


by Awas Bandhu
Then 2% of the
and respective
Monthly Payment
DAs/SADAs/UPAVP
• >5% but < 10% of
Applying Security SI shall apply To be Target time to
SLA
Patches at regular the Security implemented be calculated
interval as defined patches within 7 Then 5% of the on 24*7 basis.
by OEMs released by days after Monthly Payment
Updation on
OEMs. release by
• >=10% of SLA 50% OEM’s Website
OEM.
of the monthly
payment.

Note: Monthly Payment mentioned above means the payment received by the SSP as
Plan approval Fee through OBPAS for the month prior to the month in question.
For the first month of implementation, monthly payment would be taken as Rs.
50,000/-.

AWAS BANDHU reserves the right to revise or relax any SLAs.

10.11.3 TRAINING

User training is considered to be one of the critical success factor for such
transformational project. Bidders need to submit their detailed training plan & approach.
The training content, schedule and location shall be finalized during project execution.

a) Training shall be conducted by SSP personnel who are experienced instructors and
fluently speak English & Hindi understandable to DAs, SADAs & UPAVP personnel.
b) All necessary training material shall be provided by the SSP. Each trainee shall
receive individual copies of all technical manuals and all other documents used for
training.
c) Class materials, including the documents provided to the trainees as well as class
handouts, shall become the property of Awas Bandhu. Awas Bandhu reserves the
right to copy such materials, but for in-house training and use only.
d) Hands-on training shall utilize equipment similar to that being supplied under the
contract. In general training duration shall be 50% for hands on.
e) Training shall be conducted for each DA, SADA & UPAVP separately.
f) User shall be provided with the Training material for their future reference.
g) User Guide and Help Manuals to be provided
h) All the training should be classroom training with more Hands-on exercise.
The schedule, location, detailed contents and batches for training shall be finalized
during SRS stage. The number of participants in the training program may undergo
change.

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Online building plan approval system of Housing & Urban Planning Dept., Govt. of U.P. 2018

FORMAT - 9
10.12 INVITATION TO BIDDER
Expert Consultant/Companies are invited to participate in the Bidding for “Online Building Plan
Approval System” on Build, Own & Operate (BOO Model) for all Development Authorities, Special
Area Development Authorities and U.P. Awas Avam Vikas Parishad as per schedule as under:
Tendering Document No.

Name of Work OBPAS on BOO model


Brief Scope of Work Online Building Plan Approval System
Estimated Cost Lump-Sum Fee as Rs..........Per Sq.Mts of Carpet Area
Earnest Money Deposit Rs. 15.00/- lacs
Non-refundable cost of Tender document Rs. 10000.00 + applicable GST
Document downloading start date From date of advertisement (14/10/2018, 06.00 pm)
Queries, Clarification, Comments/suggestions, if any Up to 4:00 pm. on 21/10/2018
through e-mail (only in MS word format)
Pre-Bid conference date and venue At 11.30 A.M. on 26/10/2018 in the meeting hall of Town &
Country Planning Dept. head office at TCG/1-A-V5, Vibhuti
Khand, Gomti Nagar, Lucknow, Uttar Pradesh Lucknow
Approval of Revised Bid Document by SSPSC Up to 02/11/2018
Upload revised document as Corrigendum (if required) On 02/11/2018 (up to 5.00 pm)
Bid Submission Start Date 02/11/2018 (from 6:00 pm onward)
Document downloading end date 29/11/2018 (up to 4:30 pm)
Bid Submission closing Date 30/11/2018 (up to 5:30 pm)
Technical bid opening date 03/12/2018 at 4.30 pm
Eligibility Check Up to 06/12/2018
Date, Time & Venue of presentations From 11.30 A.M. on 7/12/2018 in the meeting hall of Town &
Country Planning Dept. head office at TCG/1-A-V5, Vibhuti
Khand, Gomti Nagar, Lucknow, Uttar Pradesh Lucknow
Financial bid opening date 14/12/2018 at 1.00 pm
Validity of Bid 90 days from the last date of submission of Bid

Note: If any of the dates mentioned above coincides with the public holiday, the next working day shall be treated as the
due date for the event.

Page 62 of 62

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