TS 16949 Metrics

1. ISO TS – General Requirements

 0.2 an advantage of the process approach is the ongoing control that it provides over the linkage between
the individual process within the system of processes as well as over their combination and interaction
When used within a quality management system such an approach emphasizes the importance of
a. Understanding and meeting the requirements
b. The need to consider the processes in terms of added value
c. Obtaining results in terms of process performance and effectiveness, and
d. Continual improvement of processes based on objective measurement

 0.2 Check: monitor and measure processes against policies, objective and requirements for the product an
report the results

 4.1.e + NOTE 1 The organization shall monitor measure were applicable and analyze the processes .
Processes needed for quality management system referred above should include processes for
management activities, provision of resources product realization measurement analysis and improvement

 5.1.1. Top management shall review the product realization processes and the support processes to assure
their effectiveness and efficiency

 5.4.1.1. Top management shall define quality objectives and measurements that shall be included in the
business plan and used to deploy the quality policy. NOTE Quality objectives should address customer
expectation and be achievable in a defined time period.

 8.1 The organization shall plan and implement the monitoring measurement analysis and improvement
process needed …

 8.2.3. The organization shall apply suitable methods for monitoring and where applicable measurement of
the quality management system processes.
NOTE: when determining suitable methods it is advisable that the organization consider the type
and extent of monitoring and measurement appropriate to each of its processes in relation to their
impact on the conformity to product requirements and on the effectiveness of the quality
management system

 8.4 The organization shall determine collect and analyze appropriate data to demonstrate the suitability and
effectiveness of the quality management system and to evaluate where continual improvement of the
effectiveness of the quality system can be made
 8.4.1 Analysis of data. Trends in quality and operational performance shall be compared with progress
toward objectives and lead to action to support following: …
2. Metrics required by ISO TS
TS
No. TS topics Metrics description
reference
Timely review of engineering standard/specification and changes
Engineering
1 4.2.3.1 based on customer-required schedule should be as soon as
specification
possible and shall not exceeded two working weeks
Quality management
2 5.6.1.1
system performance Cost of poor quality
3 5.6.2.1 Management review Field failures
The organization shall have a process to measure the extent to
witch its personnel are aware of the relevance and importance of
4
their activities and how they contribute to the achievement of the
quality objectives
- delivered product conformity to the requirements
- customer disruption, including field returns
- delivery schedule performance (including incidents of premium
5 7.4.3.2 Supplier Monitoring
freight)
- special status customer notification related to quality or delivery
issues
6 7.5.5.1 Storage and inventory Turns over time
- delivered part quality performance
- customer disruptions including field returns
Customer Satisfaction - delivery schedule performance (including incidents of premium
7 8.2.1.1
– Supplemental freight) and
- customer notifications related to quality or delivery issues

The organization shall monitor the performance of manufacturing

Customer Satisfaction
8 8.2.1.1 processes to demonstrate compliance with customer
– Supplemental
requirements for product quality and efficiency of the process