Success with BEC Vantage free

part-time more free less money

Student’s Book Answer Key time
temping lots of hard to
Module 1.1 Ways of Working variety progress your
Pages 6 and 7 career
consultancy well paid no job security
Vocabulary 2 flexitime good for not good for
1F 2H 3A 4G 5C 6I work-life people who like
7D 8E balance routine
hot-desking saves the disruptive to
Vocabulary 3 company employees
Possible answers money
Freelance, temping, consultancy:
It’s great because I’m my own boss but I still Reading 5
get to work with lots of different people. 1 Open your mind
2 Plan for disaster
Teleworking: 3 Get organised
It can get a bit lonely at times. And I miss my 4 Set your limits
colleagues and all the office gossip. 5 Put pen to paper
6 Don’t feel guilty
Job-sharing: 7 Two become one
When one of us wants a week off, the other
person does a few extra days so it’s fairly Pages 8 and 9
flexible.
Listening 1
Shift work: 1 Have a timetable and stick to it.
The only problem is sleeping. Your body never 2 Advantages:
knows if it’s night or day! – you spend more time with the children
– more flexibility
Part-time, teleworking: – the company saves money on office space
My children are at school so it lets me spend – no commuting.
more time with them. Disadvantages:
– sometimes you work in the evening
Temping: – you miss people and office news.
I like it because it’s only for a couple of months
and I’m saving my money to go round the Listening 2
world. 1 7.00 – get up, get the kids ready
8.30 – take kids to school
Hot-desking: 9.00 – start work
I wish I had my own space. I have to carry 12.00 – have lunch
everything around in my bag and sometimes 14.30 – finish work
there’s nowhere to sit. 2 She’s been with her current employer since
she left school, but she’s been home- working
Vocabulary 4 for five years.
Possible answers 3 She’s going to the office every day to meet
Possible Possible visitors.
advantages disadvantages
freelance you choose no job security Grammar 3
the job 1B 2D 3A 4C
teleworking organise you need to be
your work good at self- Grammar 4
time organisation 1 Present simple
job-sharing more free need to 2 Present perfect continuous
time coordinate with 3 Present perfect simple
other person 4 Present continuous
shift work gives you tiring
your days
Grammar 5 2 The memo and the letter are formal because
1 need they are giving information and replying to a
2 communicate customer with a complaint. The language uses
3 have escaped quite long and fixed expressions.
4 have been working 3 The memo is ‘internal communication’
5 have been because it was sent within the company.
6 ’m working Everyone in the company received a copy of it.
7 answer 4 The memo uses the To/From/Date/Subject
headings. It doesn’t require an opening
Module 1.2 Making Contacts salutation line (Dear …) or closing salutation
Pages 10 and 11 (Best … Yours …). Memos often have only
one paragraph.
Listening 1 5 Tel. / asap / @ / RE
work for
responsible for Writing 2
report to 1 I am writing to …
specialise in 2/3 Further to our previous meeting / With
involved in regard to your letter dated …
deal with 4 how about
in charge of 5 I would like to apologise for
6 I’m sorry that …
Listening 3 7 we are pleased to
Possible answer 8 Unfortunately
‘Networking’ is the skill of making contacts and 9 Can you
can help people progress in their career 10 Do you want me to
through knowing the ‘right’ people. The skill is 11 May I remind you …
important in areas such as sales where you 12 Don’t forget
need to develop relationships with potential 13 we look forward to working with you …
customers. 14 See you soon
15 Yours sincerely
Reading 4
1A 2A 3C 4C 5B 6A Writing 3
7B 8C 9A 10 C Possible answer
To: All Staff
Reading 5
People network at: From: [Name of Student]
– conferences
– trade fair events Date 25th July
– coffee breaks
– formal ‘networking’ events Subject: Parental Leave
The reasons are:
– to help people maximise their potential Further to our previous meeting, I am pleased
– to get to know other people to confirm that parental leave for fathers has
– for people with little experience. been extended to three weeks. The new
system will come into operation as from 25th
Listening 6 September. May I remind you that your
1C 2A 3D 4B managers will require one month’s notice?

Listening 7/8 Module 1.3 Exam Spotlight: Speaking Test:

1D 2I 3C 4J 5A 6E Part One
7K 8L 9F 10 G 11 Pages 14 and 15
H
Exam Practice 1
Pages 12 and 13 A Yes, I think English …
B… I’m interested in marketing.
Writing 1 C I’m from …
1 The email and post-it note are not related to D I’d like to work …
her work. E Actually, I’m just finishing my degree …
F For about six years.
 Pages 18 and 19
Exam Practice 2
1O 2C 3E 4B 5D 6A Speaking 1
7F 1 How long have you been working for the
company?
Exam Practice 5 2 When did you join (the company)?
The examiner asks about: 3 What was your first job?
– business in your home town or country 4 What are you responsible for?
– present and future changes in working life. 5 Where are you based?
6 What would you like to do in the future?
Exam Practice 6
1 I suppose that Grammar 3
2 Can you repeat Past simple: started
3 I think that Present perfect: has moved
4 In my opinion Present perfect continuous: has been working

Exam Practice 7 Grammar 4

Possible questions 1 began
1 What kind of business is very important in 2 trademarked
your home town? 3 became
2 Do you think English will continue to be 4 has been
important for business in the future? 5 has been working
3 Which technology has had the biggest effect 6 has been
on business in recent years? 7 took part
4 In what ways do you think working life will
change in the next ten years? Grammar 5
5 If you had a choice of work training, what 1 have been working
would it be? Why? 2 joined
6 How effective is selling over the phone? 3 have had
4 have been considering
Module 2.1 Company Benefits 5 has expanded / has been expanding (we are
Pages 16 and 17 unsure if the expansion has ended)
6 completed
Vocabulary 2 7 have been studying
1 a company car 8 has agreed
2 flexible working hours
3 parental leave Writing 6
4 an impressive job title Possible answer
5 a pension Dear Sir or Madam

Reading 3 I saw your advert for the post of Personal

opportunities for promotion, training and staff Assistant to Overseas Sales Manager in
development, a pension yesterday’s newspaper and I would like to
*Note that the article also mentions ‘a reward apply for the position.
and recognition scheme’ which is another form
of incentive. As you can see from my attached CV, I have
been working for a travel agency for the last
Reading 4 six months, which I have really enjoyed. Before
1B 2A 3C 4B 5C that I worked as a receptionist and secretary
for two years.
Vocabulary 5
1 take (Moloney’s comments) with a pinch of I have a good knowledge of English as I
salt completed a course at college and I am also
2 takes care of fluent in Italian having lived in Rome for the
3 Take (Carole Palmer) summer in 2006.
4 took part in
5 takes on Please note that my current manager has
6 takes seriously agreed to write me a reference. I look forward
to hearing from you.
 Writing 5
Yours faithfully presentation, changes, pension, scheme

[student’s name] Writing 6

Possible answers
Module 2.2 Presenting Your Company Memo 1: Display of new factory plans
Pages 20 and 21 Memo 2: Presentation on flexitime and home-
working
Listening 2 Memo 3: Spanish classes
headquarters corporation divisions
Writing 7
Listening 3 Possible answer
sixteen billion To: All Staff
nine hundred and seventy-eight million
one hunded and sixty From: [name of student]
fifty-five thousand
half Date: 1st October
four
six Subject: Presentation of new insurance policy
five billion
two billion To offer staff a better health insurance
nineteen oh six scheme, we are now working with a new
one hundred and twelve billion insurance company. Please note therefore that
a representative from this company will
Listening 4 present the new staff policy on 9th October at
16,000,000,000 turnover 2pm in the conference room. All staff are
978,000,000,000 final income welcome to attend.
160 countries
55,000 employees Module 2.3 Exam Spotlight: Reading Test:
half of 55,000 in the USA Part Five
4 divisions Pages 24 and 25
6 % of revenue dedicated to research &
development Exam Practice 1
5,000,000,000 dollars revenue in Europe prepositions articles conjunctions auxiliary pronouns
(over) 2,000,000,000 dollars rest of world verbs
revenue for the because has which
1906 company founded to a so are who
112,000,000,000 total market of and do

Listening 5 Exam Practice 2

1A 2F 3F 4D 5A 6C Possible answers
7B 8B prepositions articles conjunctions auxiliary pronouns
9B 10 D 11 D 12 A 13 B 14 verbs
C 15 F in an when have it
at (no while does him
Pages 22 and 23 by article) that

Writing 4 Exam Practice 3

1 All staff. 1 WILL
2 Any staff with a company-based pension 2 OF
scheme. 3 WHO
3 There have been changes in the government 4 IN
pension laws. 5 DO
4 This will affect the current company-based 6 CORRECT
pension scheme. 7 TO
5 A presentation will be given by the Head of 8 AND
Finance on the changes and any effects. 9 CORRECT
10 TAKE
11 FOR 2 Secondly, I’d say
12 CORRECT 3 For example
4 also think
Writing Test: Part One 5 Finally, there’s

Exam Practice Pages 28 and 29

Possible answer
From: [student’s name] Listening 1
1 Naunton
Subject: Confirmation of seminar details 2 Launching your business online
3 Sunday evening
Date: XXXX 4 nine fifteen/9.15
5 r.naunton@worldsyouroyster.com
To: Assistant seminar organisers
Listening 2
Please note that I have booked Rooms 101 1 are opening the room at 3 2 set up 3
and 102 for the seminar next week. I’d be 4pm
grateful if you would now confirm this booking 4 twelve 5 seven
and the final schedule for the event with
security. Also note that Mr Singh will be one Grammar 3
hour late on the Monday morning. 1E 2C 3D 4B 5A

Module 3.1 Starting a Business Grammar 4

Pages 26 and 27 1 won’t be setting 2 will be arriving
3 ’ll have finished 4 ’ll have gone
Vocabulary 1
Possible answers
Advantage Disadvantage Grammar 5
Sole trader You take all If you go 1 Sentences 1 and 2 are future continuous.
the profit. bankrupt, 2 Sentences 3 and 4 are future perfect.
you lose
everything Grammar 6
Partnership You share the You might 1 ’ll call 2 won’t rise 3 ’re running
pressure. disagree on 4 ’m going to have 5 leaves 6 will be
strategy. opening
Franchise The business Part of your 7 will have started 8 ’s going to leave
model is profits 9 ’ll be receiving
given to you goes to the
so there is franchisor. Module 3.2 Leaving and Taking Messages
less risk. Pages 30 and 31

Reading 3 Listening 1
1 launch 1D 2H 3B 4G 5C
2 charge
3 fee Listening 3
4 growth A2 B6 C3 D3 E2 F 4 G 7
5 concept H5 I4 J6 K7 L5
6 branch out
Pages 32 and 33
Listening 4
– You must be someone who likes to follow Writing 1
rules and have support from others 1 on his home number
– Choose a strong brand and something you 2 that the next meeting is on the 23rd
are interested in 3 the final dates
– You need start-up capital 4 for any confusion
5 the meeting
Listening 5 6 to call
1 it’s important when 7 bring the interviews forward
8 join us/them later
9 order number 01-X33 Exam Practice 2
1 Perkins
Writing 2 2 Rave
Possible answers 3 IL0378JUL
1 Please email Ralph details of next month’s 4 (the) June
seminars at r.hensher@henckel.de. 5 training video
2 Maria Monblot wants to attend next month’s 6 printing factory
business breakfast meeting not this month’s. 7 two weeks
Confirm this with her on 768 4556. 8 confirm
3 Please call Jochen Anderson about the 9 application form
schedule for the 25th between two and five 10 contact details
o’clock. He wants to change the time and 11 scheduled
length of his workshop. 12 how long
4 Please call Jochen Anderson on behalf of
Vanessa about the schedule on the 25th. Module 4.1 Advertising
5 Bryan in security confirmed the opening Pages 36 and 37
arrangements for Sunday. Call him on 07786
678 8890 if there’s anything else. Vocabulary 2
1 mailshots
Writing 3 2 TV commercials
1 3 word of mouth
Dates: The event is on the 25th. 4 brochures
Times: The schedule says Jochen is speaking 5 sample
at 9.30pm but he’s supposed to speak at 6 newspaper adverts
11am. He’d actually prefer to speak at 2pm. 7 banners
Numbers: His mobile is 0778 890 8895. 8 spam
2
Checking and clarifying details: Let me check. Vocabulary 3
So that’s … / I see. / Let me read that back to Possible answers
you. Types of Advantages Disadvantages
Confirming action: I’ll have to check … then advertising
call you back. / I’ll call you back in an hour. mailshots quick to not seen for
Requesting further information: Could you give deliver long
me your … ? TV memorable people
commercials and can remember the
Writing 4/5 be fun advert but not
Possible answers the
To: Kirsten product
word of you trust this people can also
Caller: Andrzej Welanetz mouth form spread bad
most news
Message: Please email details of the next brochures give you expensive to
telephone skills course to [email address]. He’s more produce
sending five people so also include details of time to study and send out to
discounts on group bookings. information your
target market
To: Vanessa sample people can expensive
test
Caller: Sergiusz Parteka before
buying
Message: He’s sorry but he’s postponing his newspaper read by read quickly or
booking for the seminar on the 13th. Please adverts many ignored
send dates for the next seminar and explain if banners you can they disappear
the course fee can be refunded. target a quickly
market by
Module 3.3 Exam Spotlight: Listening Test: choice of
Part One website
Pages 34 and 35 spam very cheap people delete
 to them The modal verbs in sentences 2–4 in exercise
produce and before reading 3 refer to the past. They are formed like this:
deliver modal verb + have + past participle

Listening 4 Grammar 6
He mentions the following techniques: 1 should
– use search engines to put your name at the 2 didn’t need to
top of the listings 3 mustn’t
– get links on other sites 4 must have
– through a site review 5 couldn’t get
– get free advertising 6 needn’t have complained
– have a memorable domain name 7 don’t have to
– email campaigns (spam) 8 shouldn’t
– send out a monthly newsletter
– have competitions or give something for free Module 4.2 Delegating
Pages 40 and 41
Listening 5
1A 2A 3B 4A 5C Reading 2
1A 2E 3C 4D 5G 6F
Pages 38 and 39 7B

Reading 3 Listening 3
1 Case study 1 The manager clearly doesn’t follow:
2 Case study 3 1 The manager says, ‘I don’t want to give you
3 Case study 3 anything too difficult.’ so it isn’t challenging.
4 Case study 2 3 He starts by saying, ‘I know you’re really
5 Case study 1 busy but …’
6 Case study 2 5 He doesn’t ask the employee to explain the
7 Case study 1 instructions back to him.
6 He won’t be available to answer questions.
Grammar 4 7 He doesn’t give any praise for the work the
1 could employee did on the schedules last time.
2 needn’t
3 should Listening 4
4 must A3 B4 C4 D5 E7 F7
5 should
6 couldn’t G3 H2 I5 J6 K4 L4
7 mustn’t
Pronunciation 5
Students then categorise these in the 4.3 Listening script
summary: Can I borrow your expertise in something?
I’ve asked you because …
Possibility: could Let me know how it’s going once a week,
Obligation: mustn’t please.
Advice: should I’ll need a report on this with your findings and
Criticism: should your recommendations.
Deduction: must (have) So, let’s go through this one more time to
Lack of obligation: needn’t (have)* check it’s clear.
No possibility: couldn’t One thing you might want to think about is …
You’ve done a great job on this!
*Note that with verbs for lack of obligation, I’ve got a job here that will really interest you
didn’t need to means the action didn’t happen …
and wasn’t necessary, whereas needn’t have I’d like you to be in charge of all of it.
means it wasn’t necessary but the action What are you going to do?
happened. Feel free to call me if you have any questions.
Can you give this priority because they need it
Grammar 5 as soon as possible?
The deadline for this is next Thursday.
 Pages 42 and 43 9B 10 D 11 B 12 A 13A 14
C 15 D
Writing 1
Possible answer Extension
Possible answers
Report on visits to website and proposed Thank you for your recent enquiry
marketing strategy Please find below …
________________________________________ Not only that ….
________________________________ In addition to that….
payable in advance
Introduction we would be delighted if …
The aim of this report is to comment on the Please find enclosed …
number of people visiting the company website in do not hesitate to call us
the last three months and propose a marketing
strategy for the next three months. Module 5.1 The Workplace
Pages 46 and 47
Findings
Over the last three months, the number of visitors Reading 2
has increased by 650. There are two reasons for 1A 2B 3D 4C 5A 6D
the increase. First of all, we launched a newsletter 7D
for subscribers. Secondly in May, we ran a 8B 9D 10 B 11 A 12 C
competition which was very popular.
With regard to costs, banners have cost 3,200 Listening 4
euros a month but very few people seem to visit Draw up selection of possible artworks 3
the website as a result of these. Installation 5
On the other hand, the newsletter doesn’t cost Select or commission artworks 4
anything (other than my time) but has helped to Art consultant makes initial visit 1
increase the number of visitors. Present possible choices to client 2

Recommendations Listening 5
In order to increase the number of visitors, I would Overall, the speaker seems to be suggesting
recommend that we continue with the newsletter that modern artworks are a better choice to
and run more competitions and quizzes. I also show you are a modern company and
propose that we stop using banners and put more ‘planning for the future’. Traditional artworks
resources into setting up links with other sites to say that a company is old or lacks new ideas.
increase the traffic.
Listening 6
Writing 2 1A 2C 3B 4C 5C 6A
Introduction
The report sets out to … Pages 48 and 49
The purpose of this report is to …
Findings Grammar 1
In addition to … 1 We prefer
Alternatively 2 they preferred
As a result of 3 I’ve always disliked
This means … 4 he’d always disliked
Recommendations 5 I’ll need
In conclusion 6 she would need
I would propose / suggest that …
The findings clearly show that we should … Grammar 2
1 She said that she wasn’t happy with the
Module 4.3 Exam Spotlight: Reading Test: arrangements.*
Part Four 2 He said they were moving the following
Pages 44 and 45 week.
3 They said they’d planned everything.
Exam Practice 4 He said that he’d left the company in 2001.
1A 2B 3D 4C 5B 6A 5 The caller said she would call back the next
7D 8C day.
* Note that if the fact of the sentence is still 3 see (also take your point is possible but see
true we sometimes do NOT change the verb, 6)
eg in 1, if the woman still isn’t happy at the 4 attend
time of speaking, the speaker could say: ‘She 5 set
said that she isn’t happy with the 6 take
arrangements.’ 7 move
8 go
Grammar 3 9 reach
1F 2C 3B 4E 5A 6D 10 give

Possible answers Speaking 5

1 He concluded that the company could offer a 1J 2D 3E 4H 5K 6F
2% pay rise.
2 She apologised for missing the deadline./ 7G 8I 9B 10 C
She apologised that she had missed the
deadline. Pages 52 and 53
3 He called to say he would be a few minutes
late. 1
4 They agreed that management was Possible expressions
spending too much time on paperwork. Give your opinion:
5 He argued that they could buy new It seems to me that …
computers with that. I think …
6 He asked if he could take a day off next/the In my opinion …
following week.
Suggest new idea:
Listening 4 I’d like to suggest that we … / Let’s … / Why
Speaker 1 The picture on the bottom left. don’t we …?
Speaker 2 The picture on the bottom right.
Speaker 3 The first picture. Disagree with last opinion:
Speaker 4 The third picture. I’m sorry, but I just can’t agree with your there.
Speaker 5 The second picture. / I disagree. / No, because …

Listening 5 Ask for opinion:

1 B, D, F How do you feel about that idea? / What do
2A you think? / How do you feel about that?
3H
4 E, G Agree with last opinion:
5C I’d go along with you there. / I agree. / Sure.

Module 5.2 Participating in a Meeting Move to next item on the agenda:

Pages 50 and 51 I suggest we move on to the next item … /
Let’s move on … / Moving on to point two …
Reading 2
3 attend You don’t understand the last point:
4 such Sorry, but I don’t quite follow you. / Sorry, I
5 the don’t understand. / Can you explain what you
6 correct mean exactly?
7 in
8 for Ask for more explanation:
9 to Would you mind telling us a little more about
10 about … ? / I’d like to know more about … / Tell us a
11 correct little more about …
12 its
13 correct Ask if everyone agrees:
14 that Have we reached agreement on this? / Do we
all agree? / Is that OK with everyone?
Vocabulary 4
1 hold
2 run
Listening 3
Point 1: DZ agreed (not disagreed) and will go
on the 7th (not the 6th).
Point 2: DZ didn’t offer but has already found a
hotel.
Point 3: HS suggests a lunchtime reception
(not breakfast buffet). DZ agrees.
Point 4: The brochure has incorrect prices (not
dates). RS will make new price lists (not HS).
Writing 4
Possible answer
Minutes of the meeting to discuss plans for
Seattle conference
Participants: Robert Samuelson (Chair), Dahlia
Zille, Hugo Sata.
Date: 27th November
RS opened the meeting and suggested that
someone should arrive two days earlier to set
up. HS disagreed and suggested that one day
was enough time. DZ agree to arrive on the
7th.
DZ confirmed that she had already booked a
hotel and would book the flights.
RS wanted to discuss the issue of sponsoring
an event for delegates. HS suggested that a
lunchtime event might attract more visitors to
the exhibition stand. Everyone agreed and RS
said he would give HS a budget.
DZ raised the issue of the incorrect price lists.
It was agreed that RS would make new price
lists and include some offers.
Module 5.3 Speaking Test: Part Two
Pages 54 and 55
Exam Practice 1
1 F (Both candidates prepare.)
2T
3 F (They have about a minute to prepare.)
4 F (You can make notes.)
5T
Exam Practice 3
There are a number of points to consider when
… difficulties with other members of the team. By
First of all, there’s …
For example …
The second point to remember is …
You also need to consider …
Something else is …
Exam Practice 4
Erica’s question at the end is People say that
newspaper advertising isn’t as effective as,
say, a TV commercial. Do you agree with this?
Erica’s question is good because she starts
with a statement and then asks Pierre to
comment.
It’s probably true that TV commercials are
more effective because you have the person’s
attention, but on the other hand they’re much
more expensive.
Module 6.1 Recruitment
Pages 56 and 57
Reading 2
1 A, C 2 B 3C 4A 5 A, B
Vocabulary 4
give a job: hire, recruit, employ
take someone’s job away: dismiss, sack, fire,
lay off, make redundant
leave a job: give notice, walk out, resign, take
voluntary redundancy
Listening 5
Speaker 1: E
Speaker 2: G
Speaker 3: C
Speaker 4: A
Speaker 5: B
Speaking 6
Possible answers
1 Many people will respond that it is unethical,
however, it is also a cultural issue since people
from some countries would take the attitude
that if it gets you the job then it is acceptable. It
may also be the case that an applicant doesn’t
have the right qualification but is still able to do
the job well.
2 You would expect that all managers should
talk to the person in question about an issue
and also to anyone involved such as
colleagues of the person.
3 Good communication can avoid problems
before they get out of control. Staff problems
can be caused by problems at home or
regularly talking to staff a manager might be
able to predict issues even before they arise
and take action.
4 This will often depend on the level of the
post. Senior managers may often have three to
six months as a notice period whereas the
basic employee may only have as little as a Module 6.2 Emailing
week in which to find a new job. Pages 60 and 61

5 Responses will include qualifications, Reading 2

references, character and personality, how 1B 2F 3D 4A 5E 6C
they work with others, reasons for leaving the
other job, etc. Vocabulary 3
1 a computer
6 Many companies have a policy of one verbal 2 click
warning, a written warning and finally the 3 shut down
employee is fired. 4 mouse
5 delete
7 Students might feel that if a company has not 6 break
been honest with them that it is appropriate to 7 dismiss
leave. 8 sender
9 icon
Pages 58 and 59
Possible answers
Grammar 1 1 Switch on the computer with this button here.
1 ’s employed. 2 Double click on the icon.
2 must have been asked 3 Shut down the computer and restart it.
3 is hoped 4 Use the mouse to move the cursor.
4 are being made redundant 5 I deleted the email by mistake.
5 is to be looked at 6 Put a page break in here.
6 were taken on 7 Our company dismiss people who send
7 ’ll be fired personal emails.
8 This email doesn’t say who the sender is.
Grammar 2 9 Run the game by clicking on the icon.
Present continuous 4
Present perfect 0 Pages 62 and 63
Past simple 6
Will (future) 7 Reading1
Present infinitive 5 The order they were each sent is 3, 2, 4, 1.
It + passive 3
Modal 2 Reading 2
Grammar 3 Request information: Please give me …
1 are given Announce: Would all staff note …
2 is being reviewed Request action: Please / I’d be grateful if …
3 ’ve been offered Suggest: Why don’t you …
4 was set up Thank: We appreciate …
5 will be given Refer to: With regard to …
6 to be looked at Explain reason: The reason is …
7 is hoped Offer: Would you like me to …
8 have been delayed Apologise: I’m afraid …

Grammar 5 Reading 3
1 to assess Possible answers
2 was unfairly dismissed Request information: I’d like …
3 was followed Announce: Please note …
4 has been found Request action: I’d like to request that …
5 had failed Suggest: How about …
6 is reported Thank: We thank you for …
7 gave Refer to: With reference to …
8 was dismissed Explain reason: This is because …
9 appears Offer: Can I …
10 is recommended Apologise: I am sorry but …
11 should be carried out
12 will help
Writing 4
Possible answers
1 unavailability of the trainer on the 3rd
Dear [name]
Would you please send me details of the next
health and safety training event? I’m aware
that it is due in the near future.
Regards
[name]
2 Exam Practice 1
Dear [name]
Thanks for reminding me. The training event
takes place on the 3rd September from 9–5 in
the conference rooms. Please inform all
department managers and forward the
attached documents which are to be read
before the event.
Thanks
[name]
3 support is a barrier to success.
Dear Department Managers
Would you all please note that the next health
and safety training event takes place on the 3rd
September from 9–5 in the conference rooms.
As you know this is a legal requirement.
Please also find attached documents which
you should be familiar with before the event.
Thanks for your cooperation.
[name]
4 4 A (The first reason is in the previous
Dear [name]
Thanks for informing the managers.
Unfortunately, the training event has been
postponed. The reason is the trainer is
unavailable. He has suggested the 23rd
September, so can you let all managers know?
Sorry for the inconvenience.
[name]
5
Dear Department Managers
Following my previous email, I am writing to
inform you of a change in date to the health
and safety training event. Due to the
September, the event will now take place on
the 23rd. All other details remain the same.
Apologies for any inconvenience caused.
[name]
Module 6.3 Reading Test: Part Two
Pages 64 and 65
1 F (only one will fit)
2T
Exam Practice 2
(pronouns in bold)
B Larry could have avoided this by looking out
for the signs of burnout or in his case
something worse.
D He or she is probably too stressed and
could be redundant very soon.
E ‘Occasionally it occurred to me how stressful
the job was,’ he says.
F 46% of them say lack of management
Exam Practice 3
Possible questions
For C: Which organisation?
For G: When was the previous conference?
Which country or part of the world is the
Dolphin Beach Resort in?
Exam Practice 4
1 B (‘this’ refers back to ‘a period of intensive
care in hospital’)
2 D (‘he or she’ refers back to ‘your boss’)
3 F (‘them’ refers back to ‘employees’)
sentence ‘your boss’s careless attitude.’ The
second reason is ‘you are simply working too
hard.’)
5 G (The previous sentence mentions
conferences for the first time in the article. The
other less obvious clue is that the following
sentence says the next conference is in
Florida, the west side of which in on the Gulf of
Mexico.)
Module 7.1 Sales
Pages 66 and 67
Reading 2
Reasons for choosing marketing
– sounds better at dinner parties
– has an air of glamour (whereas sales has an challenge
unglamorous image) challenging
– (many graduates believe) you work on vary
creative PR campaigns and go on lots of jollies varied
– marketing seems more attractive (than sales) variety
payment
Reasons for choosing sales frustrate
– it isn’t as bad as myths suggest frustrating
– unlike marketing, sales is tangible frustration
– it has a direct impact on a company’s results responsible
– you meet people and communicate with responsibility
different personalities
– in sales there’s a buzz of a target-driven Grammar 5
environment – You add -er/-est to form short comparative
– you can manage millions of pounds of and superlative adjectives.
business – You use more/most before longer adjectives.
– make customers happy – The structure as + adjective + as shows two
– it’s incredibly rewarding things are equal.

Reading 3 Grammar 6
1B 2C 3B 4D 1 bad
2 most
Vocabulary 4 3 most enjoyable
1E 2D 3B 4F 5A 6G 4 more
7C 5 than
6 better
Pages 68 and 69 7 as
8 better
Reading 1
1 B, C 2A 3A 4C Module 7.2 Selling
Pages 70 and 71
Vocabulary 2
Possible answers Reading 1
Job A: frustrating, challenging Possible answers
Job B: repetitive, boring – persuasiveness
Job C: repetitive, boring, frustrating – knowledgeable
– trustworthy
Vocabulary 3 – believes in the product or service
adjective noun comparative superlative– never gives up
form form
boring bore / more boring most Reading 2
boredom boring 1B 2A 3D 4C 5D 6B
challenging challenge more most 7C 8A
challenging challenging9 B 10 A 11 B 12 D 13 B 14
varied variety more varied most C 15 C
varied
well-paid pay / better-paid best-paid Selling 3
payment Salesperson 1: 3 – advertising
frustrating frustration more most Salesperson 2: 4 or 5 – car
frustrating frustrating Salesperson 3: 1 or 6 – stationery
responsible responsibility more most Salesperson 4: 4 – personal organisers
responsible responsibleSalesperson 5: 7 – home
improvements/insulation
Pronunciation
repeat Listening 4
repetitive 1 June
repetition 2 radio
boring 3 2007
4 five seconds
5 design warehouse isn’t as central so the proposal to
6 red Mr Burr will have to convince him that the
7 logo benefits outweigh this problem.
8 house
9 a representative Writing 4
Possible answer
Listening 5 Dear Mr Burr
A4 B3 C1 D5 E1 F3
G3 H2 Further to your enquiry about the warehousing
at the W1 site, I am delighted to say this space
Listening 6 is still available. However, with regard to your
Establish customer needs: B, D, F additional requirements please note that you
Suggest possible requirements: C, E would have to rent two separate spaces of 50
Compare: A, H square metres and the warehouse has limited
Close the sale: G parking for five cars only and limited access.

Pages 72 and 73 As an alternative, you might wish to consider a

new storage option called Circular Storage that
Reading 1 has recently become available to Spacesaver.
1 The client needs office space for twelve While it is a little further from the centre of the
months. city than W1, it has the following features:
2 The salesperson can meet those needs and – easy access for lorries and adequate parking
also wants to try and sell a little more in for twenty
addition. – security with CCTV
3 The second location offered has these – space availability of 100 square metres (and
benefits: more if required)
– offices on the same floor
– wonderful views Please also note that it would be two-thirds the
– more convenient than the other location for price of W1, and the 10% discount for a two-
transport year booking would still apply. A visit to these
– suitable parking facilities premises can be arranged, although I would
like to suggest a prompt decision on this
Reading 2 second option.
Possible answers
– Thank you for your order … I look forward to hearing from you in the very
– Further to your request … near future.
– I’d like to mention that I can also …
– please note … Yours sincerely
– As an interesting alternative, you might wish
to consider … Module 7.3 Exam Spotlight: Reading Test:
– It has the following features … Part One
– Please consider this possibility and note … Pages 74 and 75
– I would suggest a prompt decision …
– I look forward to hearing from you. Exam Practice 1
They are all job adverts.
Writing 3
1 Mr Burr needs warehousing for 18 months. Exam Practice 2
He needs 100 square metres in space, 1C 2D 3C 4A 5B 6B
security and parking for at least twenty people, 7D
as well as good access.
2 Spacesaver can meet those needs if Mr Burr Module 8.1 Training
takes two spaces of 50 square metres Pages 76 and 77
(although this is expensive). However, parking
and access are poor. Reading 1
3 Spacesaver is more positive about the Possible reasons
warehouse at Circular Storage because there – the teacher
is 100 square metres’ space. It’s also cheaper – the other people on the course
and has good access and parking as well as – the facilities
security. The only drawback is that the – the approach / methods
– how much it responds to your needs Grammar 3
– the extras (lunch, comfort, etc) 1 Big difference: A is an invitation to play
tennis in the future. B is a question about the
Reading 2 person’s general interests.
– The people in the first and fourth statement 2 Little difference. Like can be followed by
would probably benefit from the Effective either form and for these two questions, the
Leader course because they are both having answer will be the same.
problems with their staff. 3 Little difference.
– The other people in the second and third 4 Big difference: A refers to the end of a
statement refer to situations where people are continued activity. B implies that one activity
not working well with others. was interrupted in favour of another.
5 Little difference.
Listening 4
1 Sergio wants to take both of the courses Grammar 4
because they will help him with his new role. 1 Would
2 They disagree on whether online training is 2 to ask
as effective as face-to-face training. 3 hate
4 recommended
Listening 5 5 prefer
Online training:
– you don’t need to go away Module 8.2 Showing You’re Listening
– you arrange things around your work Pages 80 and 81
– you can communicate with other people on
the course Reading 2
– you can do it from home 1 SUCH 7 BEEN
– it’s cheaper 2 THAT 8 ON
3 AS 9 FEW
Face-to-face training: 4 CORRECT 10 BY
– you get new ideas from other people on the 5 FOR 11 CORRECT
course 6 TO
– networking
– you can ask the tutor questions Listening 3
Conversation 1: Good. The person asks
Speaking 6 questions and uses encouraging words like
It’s great because … ‘Really?’
You’re right, but I also think … Conversation 2: Bad. The person interrupts
The other thing (reason) is that … and gives an opinion straightaway.
The problem is that … Conversation 3: Bad. The person says what to
I don’t think … do without finding out how the other person
feels.
Pages 78 and 79 Conversation 4: Good. The person checks and
shows understanding.
Grammar 1
1 for being Listening 4
2 suggested doing Let me check I’ve understood you.
3 needed to speak So what you’re saying is … Is that right?
I see what you mean.
Grammar 2 That’s interesting.
1 doing I see.
2 telling Why do you think that is?
3 to enrol Really?
4 to take
5 using Listening 5
6 doing Let me check I’ve understood you. 4
7 to have So what you’re saying is … Is that right? 4
8 networking Well of course the answer is simple, isn’t it? 3
9 to answer Let me just stop you there … 2
10 to do I see what you mean. 4
That’s interesting. (not used)
I see. 1 following day, my two clients and I were
Can I tell you what I think? 3 delayed due to the meeting room being
Why do you think that is? 1 double-booked. Eventually we were given
Really? 1 another smaller room. Finally, towels were not
Well what you need to do is … 2 changed overnight. Room service explained
that this was because of the hotel’s
Pages 82 and 83 ‘environmentally-friendly’ policy. While I agree
with the sentiment of this policy, I do not think
Vocabulary 1 that changing at least one towel is
– The purpose is always in the first paragraph unreasonable.
of the letter. In this case the purpose is to
complain. Despite having been very satisfied with your
– The explanation of what happened is in the services in the past I may have to reconsider
second paragraph where more detail is using your hotel in the future. I would be
generally given in a letter to support the first grateful to hear any comments you have to
paragraph. In this case the trainer was late and make in writing.
sessions were delayed. The two members of
staff also didn’t like the trainer’s approach. Yours faithfully
– The final paragraph should explain the action
the sender requires. The sender wants to Dear M…
receive an explanation.
Thank you for your recent letter regarding your
Vocabulary 2 stay at our hotel. I regret that the experience
1 Following 4 However did not achieve your normal expectations. I
2 due to 5 Despite* have now spoken to the staff involved and as a
3 As a result of 6 In addition to result I am in a position to comment.
* Note the verb construction that follows this
linker. Unfortunately, our online booking system has
been undergoing some changes and this may
Vocabulary 3 have affected both your booking of a room and
1 as a result of / due to / following the meeting rooms. I apologise for any delays
2 Furthermore / Moreover but please note that all our meeting rooms are
3 However / Nevertheless equipped with the same level of services. With
4 Despite regard to the policy on towels, the hotel feels
5 Furthermore / Moreover that it must play its part in working towards
6 Following / As a result of / Due to helping the environment and so we have
recently considered a number of ways in which
Listening 5 to achieve this. However, your comments on
(allow for some variation) towels will be raised at our next meeting on
1 the 26th April this policy.
2 was unavailable at short notice
3 we had to get a replacement trainer Following your letter therefore, I wish to
4 we added the lost time on the end of the two apologise for any inconvenience caused. I
days. would like to offer you a free two-day voucher,
5 your company sent an extra person which can be used at this hotel in the future.
6 discovery We look forward to your next visit and any
7 positive feedback further feedback you have.

Writing 6 Best regards/Yours sincerely

Possible answers
Dear Sir or Madam Module 8.3 Exam Spotlight: Listening Test:
Part Two
Following my recent experience of your hotel, I Pages 84 and 85
have decided to send you some feedback in
the hope that you can improve your services. Exam Practice 1
1T
I arrived at reception at 6 pm on 7th November 2 F (Each part consists of five recordings.)
to find there was no record of my booking. As 3T
a result of this I waited 45 minutes. The
4 T (In this case the topic in 1–5 is ‘training
courses’ and then in 6–10 the students listen Grammar 2
for the function or purpose of the speaker.) We’re a Swedish company which has
5T controlling shares in three subsidiaries and a
large stake in one smaller division. It is
Exam Practice 2 recommended therefore that we focus our
(Views on key vocabulary may vary.) financial interests on the smaller subsidiary,
1: Purpose: To describe a training course which incidentally is also based in Sweden.
Role: A trainee on a course
Opinion: Very critical Grammar 3
Key vocabulary: the parts on how to answer 1 defining
questions / working on convincing people / 2 non-defining
how to stand / when to use your hands / bit 3 commas
excessive / visual aids / pointless 4 The sentences in the text on page 87
6: Purpose: To confirm arrangements containing relative clauses are those which
Role: A colleague of Joe were completed with A–G in exercise 2 on
Opinion: Neutral / No opinion page 86.
Key vocabulary: at three o’clock as planned /
problems on planes / seems to be OK now / Grammar 4
see you tomorrow 1 Let me introduce you to David who’s the
director of our company.
Exam Practice 3 2 This is the main factory where we produce
1D 2F 3A 4H 5E car parts.
6D 7E 8A 9G 10 C 3 This is our latest product which is also our
biggest seller.
Module 9.1 Branding 4 The company had a turnover of about a
Pages 86 and 87 million euros in 2004 when it was founded in
2004.
Reading 2
1B 2G 3E 4C 5A 6F Grammar 5
7D Possible answers
I work for a company which produces
Extension software.
1 Sugar and butter, vanilla and mandarin, I study at a college that specialises in
white tea, lavender, cherry. business courses.
2 In stores to put customers in the mood for The best kind of boss is someone who
buying, attract customers to displays, make doesn’t interfere.
shoppers wait longer, visit a hotel ice cream
shop, to create the perception that the product Grammar 6
is good, on mobile phone keypads and on 1 My company, which is based in Sydney, has
billboards offices all over the world.
3 odour, scent, fragrance, aroma 2 Mrs Sayers, who’s waiting in reception, says
she has an appointment with you.
Speaking 3 3 The man, whose briefcase we found last
Possible answers night, called this morning to see if we had it.
One thing that interests me about this is that 4 The report, which I’ve just finished, is in your
smell can have such an effect on humans. in-tray.
One thing that surprises me is that ScentAir’s
turnover has quadrupled as a result. Reading 7
1 which where
Pages 88 and 89 2 what who
3 who’s whose
Grammar 1 4 where, (delete comma)
1 which 5 when why
2 when 6 whose which
3 who 7 why where
4 whose 8 nowadays, (delete comma)
5 why
6 where
Module 9.2 Getting Through
Pages 90 and 91
Listening 2
1 GH Loans
2 The caller presses 2 because be wants to
speak to an operator.
3 The caller reaches 3 on the scale before he
puts the phone down because the system uses
speech recognition technology which requires
him to answer ‘Yes’ or ‘No’.
Call back at: 7pm (US time)
Student B’s message (File 9.2):
Caller: Mr/Ms Jingshan
Message: He/She paid $3,760 into account,
but it isn’t on this month’s statement.
Account number: HIE364 4756
Call back at: [students decide time] on 980 765
55 44
Pages 92 and 93

Listening 3 Reading 2
1 Abi Kaye 1B 2B 3A
2 TI3662
3 21st April 1981 Writing 5
4 loan early last month 1 email
5 statement 2 capital
6 five thousand euros 3 spam (or) email newsletters
7 0172443929 4 important
8 four 5 subject
6 inbox
Vocabulary 4
1 unavailable / take Writing 6
2 hold Possible answers
3 put / through – With emails to people you don’t know, use
4 One formal expressions such as Dear …, I am
5 take writing to …, I look forward to … .
6 bear with me – Organise your emails into folders.
7 put (you) on hold – Send many attachments in separate emails.
8 call (you) back – Only cc emails to someone else when it’s
9 So that was really necessary.
10 suit
Writing 7
Vocabulary 5 The person broke the following rules:
1 Let me call you back later. 1 He/She didn’t check for things like spelling,
2 Let me read that back to you. grammar and formality (eg recieved / I look
3 I’m just looking up his number on the forward to see you then / Hi …).
computer. / I’m just looking his number up on 2 and 4 He/She used capitals and marked it
the computer. IMPORTANT!
4 Do you mind if we put the meeting back to 5 The subject line wasn’t short and clear.
Tuesday? / Do you mind if we put back the
meeting to Tuesday? Writing 8
5 We’ll bring the schedule forward by a week. / Possible answer
We’ll bring forward the schedule by a week. Dear Mr Kay
6 Hold on a moment.
7 Sorry, the battery on my mobile is about to Further to your message regarding next
run out. week’s brand development meeting, I can
8 Sorry, he’s tied up with something at the confirm that I will be able to attend. Please
moment. Can I help? also find attached ScentAir’s latest proposals,
9 I’m just putting you on hold for a moment. which we can discuss in more detail next
week.
Speaking 6
Possible answers I look forward to seeing you.
Student A’s message (File 9.1):
Caller: Mr/Ms Jakuczik Best regards
Message: He/She rang to postpone meeting
with Mr Vathone on 24th in Hong Kong. John Taylor
Account number: YE99-087
Module 9.3 Exam Spotlight: Writing Test:
Part Two
Pages 94 and 95
Exam Practice
– What type of business document do I need
to write? A report.
– What is my role (job) in the scenario? A
representative from a market research
company carrying out research.
– Who am I writing it for / to? A soft drinks
company.
– What information from the visual material
and handwritten notes is essential? The
information in the handwritten notes is always
essential in this type of question.
Reading 3
Possible answers
– Managers shouldn’t ask staff to do things
they aren’t prepared to do themselves.
– Managers need to be open to new ideas and
ways of doing things.
Vocabulary 4
(other possibilities given in brackets)
succeed in business
achieve success (a great deal, targets)
set targets
miss opportunities (targets)
recognise weaknesses (success)
learn a great deal
develop an understanding (a strategy)

Possible answer Vocabulary 5

Report on findings from focus group research 1 succeeded in
2 missing
Introduction 3 learned
The aim of this report is to make 4 developed
recommendations based on findings from ten 5 recognised
focus groups. 6 plan

Findings
Firstly, nearly three-quarters of responses to
the cherry flavour were very positive with only
7% being neither positive nor negative about
the product.
On the other hand, about two-thirds said they
disliked the strawberry flavour because of the
sugar and artificial taste.
Finally, with regard to the normal and diet
versions, approximately 20% more people
preferred the diet cherry version and nearly
three times as many preferred the diet
strawberry version.
Recommendations
Based on these findings, I would recommend
that the company launches two types of cherry
flavour
drink (normal and diet). While I wouldn’t
suggest a normal strawberry version, the
company could
consider producing a diet version which was
clearly more popular.
Module 10.1 Management
Pages 96 and 97
Vocabulary 6
Possible answers
Madonna has succeeded in business because
she reinvents herself.
She has always planned a strategy for each
stage of her career.
She has achieved success through hard work
and determination.
It’s been important for her to set personal
targets. When she has missed opportunities,
she’s learnt from it.
She also recognises her weaknesses and
brings in other people to help.
Madonna has learnt a great deal from others.
She realised early on that it’s important to
develop an understanding of the music
industry.
Pages 98 and 99
Grammar 1
1 C / No, the action didn’t happen.
2 A (Note that students might also answer D
which is correct. However it contains a modal
verb so is also the answer to 5.)
3E
4B
5D

Reading 2 Extension
1E 2D 3B 4C 5A Zero: A, D
First: E
Second: B
Thirds: C
Grammar 2 The main thing is to find a solution.
1 can’t do What are our options?
2 would happen If we do/did … it will/would …
3 ’d wanted My other idea is to …
4 know It’d have the advantage of …
5 won’t succeed Good idea. / I agree.
6 knew
7 would have done Pages 102 and 103

Grammar 3 Vocabulary 1
1C 2A 3G 4E 5D 6F in time ( + )
7B on time ( + )
within budget ( + )
Speaking 4 over budget ( – )
Possible answers under budget ( +/– )
The problem will include: on schedule ( + )
– their most recent album Talk to the world has behind schedule ( – )
received poor reviews by the music press ahead of schedule ( +/– )
– according to the review the group sound
similar to their previous album Vocabulary 2
– the review also suggests they haven’t 1 over
changed their image or appearance 2 on
– since their second album, sales have fallen 3 in
– sales of merchandise have fallen. 4 in
5 ahead
Module 10.2 Solving Problems 6 behind
Pages 100 and 101 7 in
8 in
Listening 1 9 within
1 Linda is in charge of construction of a
building. Vocabulary 3
2 The windows don’t fit. further to / following on from
3 She wants her manager to call her back. so that we are / in order to be
due to / because of / as a result of
Listening 2 therefore / so
1 site
2 windows Writing 4
3 south side 1 Further to / Following on from
4 four 2 due to / because of / as a result of
5 1.5 3 In order to / So that we
6 manufacturer 4 therefore / so
7 architect 5 so
8 call her
Writing 5
Listening 3 Jan Feb March April May June
1 The windows don’t fit. Tickets
2 Send the window back to the manufacturer printed
3 Make the space for the window wider. Tour dates X(28th)
4 Solution A: it will take the manufacturer 16 announced
weeks to redo them, and the architect will need Tickets go
to do more designs. on sale
Solution B: it’s a bit expensive but the people Plans/design
on the site are being paid anyway so they can merchandise
make the space wider. Merchandise
5 The best solution is probably the second to
solution (to make the space wider). be delivered
Tour starts X(1st)
Listening 4
We can worry about … later.
Writing 6 D is the extra sentence.
Possible answer
Subject: Further changes to schedule for LJ Vocabulary 4
tour. 1 middlemen
Further to my previous email, I can confirm 2 disparity
that tickets need to be printed by January 31st. 3 change hands
Please also note that the client has increased 4 overheads
the merchandising budget in order to include 5 factor in
hats and scarves. I appreciate your patience 6 break-even total
with these changes to the schedule. 7 mark-up
8 freight
Module 10.3 Exam Spotlight: Listening 9 gross domestic product
Test: Part Three 10 charities
Pages 104 and 105
Pages 108 and 109
Exam Practice 1
1 Two: Dede McGee and the interviewer. Grammar 1
2 Eight. 1 0 (Fairtrade is the name of the organisation)
3 Three. 2 an (singular noun)
4 Twice. 3 a (singular noun mentioned for the first time)
4 the (before a superlative)
Exam Practice 2 5 the (there is only one)
The questions suggest the main speaker will 6 an (singular noun)
probably give advice, opinions and describe 7 the (name of country)
problems. 8 a (singular noun)
9 the (refers to ‘foundation’ – there is only one)
Exam Practice 3 10 0 (plural noun)
1C 2C 3B 4A 5A 6B
7B 8B Listening 3
1C 2A 3C 4A 5B 6B
Module 11.1 Ethical Economics 7B 8B
Pages 106 and 107
Module 11.2 Discussing Trends
Reading 1 Pages 110 and 111
Possible answers
– coffee grown Speaking 1
– coffee picked Possible answers
– coffee transported a) Wind power has already been implemented
– coffee packed in many countries though some people say it
– coffee sold and shipped can never provide enough energy on its own.
– coffee sold on to shops The initial cost is also very high.
– coffee bought and drunk b) Solar power is being widely used either on
people’s own houses or in the form of huge
Reading 2 areas of land with solar panels. The cost of
1 10p (pence) technology is falling for this energy so it looks
2 15 like a good investment.
3 50 c) Bio fuels which make use of residue from
4 50 plants are already used in some cars. They
5 rent look set to provide one solution to the lack of
6 service charge petrol fuels.
7 coffee d) Coal is criticised for the pollution it creates
8 1.26 and many countries are looking at alternatives
which suggests it isn’t a good investment.
Reading 3 However, in some parts of the world such as
1B China there are huge coal reserves which are
2A only now being mined and used in power
3F stations. In this case coal may still be a good
4E investment but be bad for the environment.
5C
e) Wave power has many of the same pros Reasons for:
and cons as wind power. – it has a new deal with Mainline Energy worth
f) Nuclear power has attracted bad publicity in 190 million euros
the past but more recently many governments – the company has over ten years’ experience
have returned to the idea of building nuclear in a relatively new field
power stations in the next century in order to – it hit a high earlier in the year
solve the potential shortage of energy. Private – the recent fall is described by many analysts
investment may yet provide good returns. as a short-term problem.
– it has developed a new silicon-saving
Reading 2 technology
1B 2B 3A 4C 5D 6B
7C 8D Reasons against:
9A 10 B 11 B 12 A 13 D 14A – its recent stock price fell by half
15 C – there is a shortage of silicon.

Reading 3 Writing 5
The graph shows that while solar power costs Possible answer
twice as much per kilowatt-hour than traditional Proposal for investment
energy sources used on power grids at
present, its costs have been falling In response to your enquiry about Sungreen
continuously since the early nineties. The line Power, the company seems to be performing
showing the average price for power from the well.
grid for residential energy is also climbing. If
these trends continue, solar power may Findings
become more competitive, making it a good One thing to consider is their new sales
long-term investment. agreement with Mainline Energy, worth 190
millions euros. This should help their share
Vocabulary 4 price which recently halved. On the one hand
1 peak (n) this was caused by a shortage of silicon, but
2 rising (v) on the other hand Sungreen specialise in
3 soar (v) technology which requires less silicon.
4 remained stable (v)
5 crash (n) Recommendations
6 go down (v) So despite the fall, I would still suggest you
7 descent (n) consider investing. The fact that solar power
8 declined (v) costs have continuously fallen since the early
nineties and look set to equal normal energy
Pages 112 and 113 costs in the next few years makes this a good
investment opportunity.
Listening 1
A no speaker
B2 Module 11.3 Exam Spotlight: Reading Test:
C4 Part Three
D3 Pages 114 and 115
E1
F5 Exam Practice
1C 2D 3B 4A 5D 6D
Listening 2
1 because Module 12.1 Business Law
2 due to the fact that Pages 116 and 117
3 Another reason for
4 as a result of Listening 1
5 as In this case both phone operators are using
logos which use the same colour. One
Writing 4 operator could argue that customers will
Possible answers therefore confuse the brand and that their
(based on information given) competitor is making use of their brand image.
Listening 2 A The customer might ask: Can I have a
1 TV commercials refund? Can I exchange this for something
2 T-shirts else? The shop assistant might ask: When did
3 orange you buy it? Do you have the receipt? Did you
4 petrol company pay by credit card or cash?
5 green B The employee might ask: Why wasn’t I paid
6 shape for that overtime I did? Why is the tax higher
7 business this month?
8 colours C The student might ask: What did I get
wrong? Why was my mark so low? The
Vocabulary 3 teacher might ask: What went wrong? Did you
1I 2A 3F 4G 5B revise?
6E 7H 8J 9C D The manager might ask: Have you read our
policy on sending emails? Why did you
Reading 4 send so many?
1 C (the ‘premises’ refers to the petrol station) E The journalists might ask: What is the
2 B (normal people … aren’t likely to face legal company doing to solve the problem? Will you
proceedings) be giving customers a refund?
3 A (The operator has followed the easyGroup
trademark branding and used orange.) Listening 2
4 B (Google has said it intends to stop …) Conversation 1: C
5 A (Orange may be taking easyMobile to Conversation 2: E
court … though easyMobile is part of a bigger Conversation 3: B
company called easyGroup.) Conversation 4: A
6 C (TOP is an Irish company but BP can only Conversation 5: D
sue its stations in Northern Ireland which come
under United Kingdom law.) Listening 3
7 B (Google had said it intends to stop the use 1E 2F 3C 4B 5A 6D
of its name … / A spokeswoman said: We
think it’s important to make the distinction Listening 4
between …) 1, 2, 3: A, C, E
4 F.
Pages 118 and 119 5, 6: B, D

Grammar 1
1 don’t they
2 you can use the same colour
3 there’s anything else
4 you think the outcome will be
Grammar 3
1 Do you think business will become …
2 I was wondering what you think …
3 … a good product, isn’t it?
4 … by plane, won’t they?
5 Do you think employees can work …
6 … what your plans for your future career
are?
(or) … what your plans are for your future
career?
7 … experience do you think would help …
8 … for three years, haven’t you?
Module 12.2 Handling Questions
Pages 120 and 121
Listening 1
Possible questions
Speaking 5
Possible answers
1 Sorry, I didn’t understand the question.
2 I’m afraid I’m unable to answer that at the
moment.
3 That’s a very good question.
4 I just need to check with someone first.
5 I’d like to come back to that point later on if
that’s OK.
6 I’m afraid I’m unable to answer that at the
moment.
Pages 122 and 123
Reading 1
1 When they have important news, company
announcements, or at any time when it’s
possible to give an ‘interesting slant’.*
2 When the story explains how your company
has helped the local community or has raised
money for charity. Also the story might be
about success or relate to other hot topics.
They won’t use it if it seems like an advert.
3 One advantage is that a press release is free
publicity and also that the public tend to take
more notice of the company than they would Module 12.3 Exam Spotlight: Speaking
from seeing an advertisement. Test: Part Three
* ‘interesting slant’. This often refers to Pages 124 and 125
newspaper stories which take an ordinary or
even politically uninteresting event but manage Exam Practice 1
to make it interesting in some way. Possible answers
Express an opinion: I think … / In my opinion
Reading 2 … / I feel that … / It’s important that …
Text C isn’t a good press release because it
reads like an advertisement. It announces a Compare and contrast information: On the one
sale with discounts and there is no suggestion hand … on the other hand … /
that the company has done anything useful for
the community. Ask the other person for their opinion: What do
you think? / How do you feel about …? / Do
Reading 3 you agree?
1C 2D 3A 4A 5B 6C
7B Ask for clarification or repetition: Do you mean
…? / Sorry, I don’t quite follow you. / Can you
Reading 5 repeat that?
– Introduces the news: I am writing / It is
always good to hear Agree: That’s right. / Yes, and … / I agree … /
– Refers to reader’s knowledge: As many of Sure.
you are aware / As many local people will
know Disagree: I know what you mean, but … / Yes,
– Announces good news: we are therefore but … / Don’t you also think, though, that …
pleased to announce / we are delighted / we
are celebrating Exam Practice 2
– Handles bad news: Contrary to recent 1B
suggestions / we are taking this very seriously 2G
3G
Writing 6 4B
Possible answer 5G
Dear Editor 6B
7G
Contrary to recent suggestions that the
Everyman Theatre may be closing, we are
pleased to announce the opening of our new
café on May 1st. We are celebrating this event
with a party for local people at 7pm. After that,
the café will be open during the day for
lunchtime shoppers as well as in the evenings
for theatre audiences. We also intend to hold
regular cabaret nights in the café.

Money for the café was raised by ‘Friends of

the Everyman’ and this also helped pay for the
Internet access facilities. Two days after the
café opening, the musical ‘Guys and Dolls’ will
start on May 3rd in the main theatre, starring
well-known TV actor Rene Travis.

Please find enclosed designs for the new café.

Yours sincerely