Professional Documents
Culture Documents
Batch: 31st
Assignment: 01
Prepared for
Prof. Khair Jahan Sogra, PhD
Prepared by
Answer: The four important employee behaviors for the Hotel Paris Staff/Employees are given
below:
Being ready, available and willing to get the job done, and done well, should be traits that Hotel
Paris employees keep on the front burner. Hotel Paris management should appreciate
employees who seek out quality work to remain busy as well as productive and who eagerly
desire to go above and beyond their normal duties to bring further success.
Hotel Paris employees should do their best to be courteous and friendly to their coworkers,
managers and customers. These employees will make office life much more pleasant than those
who seek to cause disturbances or drama. They will leave their egos behind, thus creating a
good work atmosphere and brightening the office.
A strong work ethic is clearly one of the most popular qualities Hotel Paris management will
look for in an employee. Employees who set high goals for themselves, or respond well to
stretch goals from supervisors, indicate a willingness to do more than clock in and clock out
every day.
Dependability can make all the difference between an employee who usually follows through,
and one who always does. Hotel Paris employees who will value their work, their word and
their future with the hotel will take responsibility and tell the truth whenever they make
mistakes. Making errors may or may not cause great problems, but when an employee honestly
and earnestly explains an oversight or mistake he has made, the Paris hotel management will
understand that the employee values his integrity.
2
Question 2: If time permits, spend some time prior to class observing the front desk clerk
at a local hotel. In any case, create a job description for a Hotel Paris front desk clerk?
Job Summary:
A Front Desk Agent at the Hotel Paris assists in daily Front Office operations and works with
customers as well as guests to serve their needs and provide an excellent customer service
experience.
Primary Responsibilities:
Secondary Responsibilities: