https://technet.microsoft.com/en-us/library/hh519705(v=sc.12).

aspx

If you need any assistance don't hesitate to contact me

Tomorrow

http://www.networkset.net/2012/02/21/%D9%85%D8%A4%D9%87%D9%84%D8%A7%D
8%AA-%D9%85%D9%87%D8%A7%D8%B1%D8%A7%D8%AA-it-support/

http://worldwide.chat/%D8%A7%D8%A6%D8%AA%D9%84%D8%A7%D9%81_%D8%B
3%D9%83%D8%A7%D9%86_%D9%85%D8%B4%D8%B1%D9%88%D8%B9_%D8%AF
%D8%A7%D8%B1_%D9%85%D8%B5%D8%B1/3Yxs1QjsCb8.video

Dear AIBK Colleague,

Thank you to contact IT- Help Desk.

We will take the necessary action to resolve your issue ticket soon. Our Support Team will
contact you (if needed) for more details.

Best Regards,

IT-Service Management

Arab Investment Bank

Information Technology Sector
Best Regards,

IT-Service Desk
Information Technology Sector
Arab Investment Bank

Dear IT colleague
kindly find internal memo to take the necessary toward the visa for the CIO
kindly find internal memo for cio visa to take the necessary action

‫ ايمان محمود بدعوة سيادتكم على الغذاء وذلك اليوم الساعة الرابعة عصر‬،‫حاتم انور‬/‫ أ‬، ‫احمدصبرى‬/‫ أ‬،‫وليد زكريا‬/‫يتشرف كل من ا‬
http://www.almaany.com/ar/dict/ar-en/%D8%AA%D9%8E%D9%85%D9%91/
‫ا‬
for your kind knowledge and attention
Kindly be informed that your request has been done
for information purposes only
New password aib$1234
You will ask to change password
You new password should have
1- Special character
2- Character
3- Number
4- Max length 10 char
5- Min length 8 char

Have a nice day

https://technet.microsoft.com/en-us/library/gg682105.aspx
https://blogs.technet.microsoft.com/servicemanager/2012/02/03/olap-cubes-in-the-scsm-data-
warehouse-introduction/

Please see the internal memo to follow the instructions of CIO

service// services ،،‫تحية طيبة وبعد‬

‫يرجي التكرم بإتخاذ الالزم نحو توصيل األجهزة التالية بالشبكة الداخلية لفرع "اإلسكندرية" حتي نتمكن‬
:‫من عمل اإلعدادات الالزمه لهذه األجهزة وتشغيلها‬

 Xerox 3225DNI
 4 x Cisco IP phones
.‫شاكرين لكم حسن تعاونكم معنا لسرعة إنجازهذه المهمة‬

‫السادة مركز البطاقات‬

‫برجاء التكرم بالموافقة على المرفق لكى نتمكن من مرور القيد على الشاشة بناء على طلب الحاسب االلى‬

Dears
Hope you are fine
With reference to the subject of the attached file i informed agreed upon procedures of the
meeting between MR. Osama and MR .Ahmed Sabry to send these notes to MR .Osama Hanafy.

With many thanks & regards

https://technet.microsoft.com/en-us/library/gg682177.aspx

https://www.temenos.com/en/services--support/tu/core-courses/t24-technical/t24-administration/

Dear Eng. Walid

Hope you are fine
please kindly find the attached Excel file to review and confirm.
With many thanks & regards

Thank you for your prompt response

http://cireson.com/blog/why-is-microsoft-system-center-service-manager-scsm-not-on-the-gartner-
magic-quadrant/

https://books.google.com.eg/books?id=VFqY6ucA2KoC&lpg=PT260&ots=XfF8Rrcqp7&dq=manual%2
0and%20review%20in%20service%20request%20in%20scsm%202012&hl=ar&pg=PT257#v=onepage
&q=manual%20and%20review%20in%20service%20request%20in%20scsm%202012&f=false

Dears,

Hope you are fine

please take the necessary action to following the instructions of CIO in the attached memo
.
Please kindly find the attached memo to take the necessary Instructions of CIO

Best Regards

For any inquiry please do not hesitate to contact me anytime.

With reference to the above mentioned subject
TO Clarification the type of problem

IP Installations

thank you for your cooperation and support

You called me morning and informed you to send the scanner to floor 13 to test it but no response
from you

Dear MR,

Hope you are fine

Please kindly find the attached memo to take the necessary Instructions of CIO

Best Regards

With reference to the above mentioned subject.

239131

Dear IT-Operation Team,

Please find the below email to take the necessary action.

Dear MR ,

Thank you to contact IT- Help Desk.

Please send your Cisco NO to help Our Support Team to contact you (if needed) for more
details.

please disregard the previous mail

if you need further assistance don hesitate to contact us

please do not hesitate to contact me for any further assistance

If you need further assistance don hesitate to

contact IT-Helpdesk
Thank you

Dear Professor Ashraf,

Good morning
I sent email for your Excellency’s knowledge and will be sent it to the
concened party now.
With many thanks & regards

hope you all doing well

Hope you are fine

Please kindly find the attached memo to follow-up the guides and Instructions CIO

Dear

hope you all doing well

Hope you are fine

Please kindly find the attached memo to follow-up the Instructions CIO
Dear Eng. Hany
Hope you are fine
please kindly find the attached memo to take the necessary action .
With many thanks & regards
Dear Sahar
Hope you are fine
please kindly find the attached form to take the necessary action .
With many thanks & regards
Please see briefing note for information
Please clarify your request and more details

Please fi

https://blogs.technet.microsoft.com/servicemanager/2011/04/06/faq-why-cant-i-add-some-
columns-that-i-want-to-views/ ll out the attached forms by ms randa ,sign it and send it back
to me

please find below email for your kind attention and action

actviation cisco no 10170

attached a document containing our responses to the other points which we discussed

waiting for Chief Information Officer (CIO) approval.

http://www.123esaaf.com/Pregnancy/Book/n_038.html

https://www.facebook.com/RodyVeiled/?hc_ref=ADS&ft[tn]=kC&ft[qid]=64206234576925
09390&ft[mf_story_key]=7531113293467158018&ft[ei]=AI%4077925489ab874934609ed8
74542410de&ft[top_level_post_id]=1820729224912980&ft[fbfeed_location]=1&ft[insertion
_position]=1&__md__=1

https://youtu.be/lVUHO-
DjqDo?list=PLCIJjtzQPZJ8QczvaYsNS4zKCQHVjCYhU((((COURSE

https://youtu.be/qrAUycdd4fo

file:///C:/Users/emahmoud/Downloads/MICROSOFT_PRESS_EBOOK_SYSTEMCENTER
OPTIMIZINGSERVICEMANAGER_PDF.PDF

https://www.doc-developpement-durable.org/file/Projets-informatiques/cours-&-manuels-
informatiques/SharePoint/Microsoft%20System%20Center%202012%20Service%20Manage
r%20Cookbook.pdf

https://www.doc-developpement-durable.org/file/Projets-informatiques/cours-&-manuels-
informatiques/SharePoint/Microsoft%20System%20Center%202012%20Service%20Manage
r%20Cookbook.pdf
‫‪https://www.youtube.com/playlist?list=PL_9mnep_JGicQXi7iDYfL8J5dlZ0hVptO‬‬

‫‪https://www.youtube.com/watch?v=7Yg18PC-‬‬
‫‪0mM&index=440&list=PLF8tTShmRC6vp9YTjkVdm1qKuTimC6K3e‬‬

‫‪https://www.youtube.com/watch?v=8kzhbjHE0a0&list=PL9fwy3NUQKwZXDJJNGtZ3d4f‬‬
‫‪Yntk1LyZi‬‬

‫‪https://www.youtube.com/watch?v=gJw-7oClhvk‬‬

‫‪https://www.youtube.com/watch?v=-cczcwWKJ8w‬‬

‫‪https://www.youtube.com/watch?v=PZyEmmJ1F3s‬‬

‫‪https://www.knowledgeleader.com/KnowledgeLeader/Content.nsf/Web+Content/WorkProgr‬‬
‫‪amsITHelpDesk‬‬

‫‪https://scsmfaq.files.wordpress.com/2012/01/image9.png‬‬

‫‪I have checked the attached courses in your below mail and made sure that all of them are already‬‬
‫‪considered in the plan.‬‬
‫‪Kindly find attached the final training plan for the year 2017 as per your request.‬‬

‫‪https://aibegypt.freshdesk.com/a/solutions/‬‬

‫دعاء الحصون السبعه‪. Suzan Abbas‬‬

‫سورة الفاتحة‪:‬‬
‫ً‬
‫بسم هللا ذى الشأن ‪ ،‬عظيم البرهان شديد السلطان ‪ ،‬ما شاء هللا كان ‪ ،‬أعوذ باهلل من الشيطان ‪ -‬سالم قوال من رب رحيم ‪ -‬رب‬
‫أعوذ بك من همزات الشياطين وأعوذ بك أن يحضرون‬
‫بسم هللا الذى ال يضر مع أسمه شئ فى األرض وال فى السماء وهو السميع العليم ‪ -‬بسم هللا الذى ال يضر مع أسمه شئ فى‬
‫األرض وال فى السماء وهو السميع العليم ‪ -‬بسم هللا الذى ال يضر مع أسمه شئ فى األرض وال فى السماء وهو السميع العليم‬
‫‪ -‬اللهم أنت ربى ال إله إال أنت عليك توكلت وأنت رب العرش العظيم ‪ -‬ما شاء هللا كان وما لم يشأ لم يكن ‪ ،‬وال حول وال قوة‬
‫إال باهلل العلى العظيم ‪ ،‬أعلم أن هللا على كل شئ قدير ‪ -‬وأن هللا قد أحاط بكل شئ علما ً ‪ ،‬اللهم إنى أعوذ بك من شر نفسى ‪،‬‬
‫ومن شر دابة أنت أخذ بناصيتها ‪ -‬إن ربى على صراط مستقيم‬
‫أمسينا وأمسى الملك هلل رب العالمين ( وعند الصباح ‪ :‬أصبحنا وأصبح الملك هلل رب العالمين ) ‪ -‬اللهم إنى أسألك خير هذا‬
‫اليوم فتحة ونصره ونوره وبركته وهداه ‪ ،‬وأعوذ بك من شره وشر ما فيه وشر ما قبله وشر ما بعده ‪ -‬أعوذ بكلمات هللا‬
‫التامات التى ال يجاوزهن بر وال فاجر من شر ما خلق وذرأ وبرأ ومن شر ما ينزل من السماء ومن شر ما يخرج منها ‪ ،‬ومن‬
‫شر فتن الليل والنهار ‪ ،‬ومن شر كل طارق يطرق إال طراقا ً يطرق بخير يا رحمن‬
‫(اللهم إنى أعوذ بنور قدسك ‪ ،‬وعظمة طهارتك ‪ ،‬وبركة جاللك ‪ ،‬من كل آفة وعاهة ومن طوارق الليل والنهار إال طارقا ً‬
‫يطرق بخير )‬
‫( يا رحمن أنت غياثى فبك أغوث ‪ ،‬وأنت مالذى فبك ألوذ ‪ ،‬وأنت عياذى فبك أعوذ يا من ذلت له رقاب الجبابرة ‪ ،‬وخضعت‬
 ‫له أعناق الفراعنة ‪ ،‬أعوذ بك من خزيك وكشف سترك ‪ ،‬ومن نسيان ذكرك ‪ ،‬واإلنصراف عن شكرك ‪ -‬أنا فى حرزك ليلى‬
‫ونهارى ‪ ،‬ونومى وقرارى ‪ ،‬وظعنى وأسفارى ‪ -‬ذكرك شعارى ‪ ،‬وثناؤك دثارى ‪ ،‬ال إله إال أنت تعظيما ً لوجهك وتكريما ً‬
‫لسبحانك ‪ ،‬أجرنى من خزيك ومن شر عبادك ‪ -‬واضرب على سرادقات حفظك ‪ ،‬وأدخلنى فى حفظ عنايتك ‪ ،‬وعد لى بخير‬
‫منك يا أرحم الراحمين ‪ ،‬يا ذا الجالل واإلكرام)‬
‫(هللا أكبر هللا أكبر هللا أكبر ‪ ،‬بسم هللا على نفسى ودينى ‪ ،‬بسم هللا على أهلى ومالى ‪ ،‬بسم هللا على كل شئ أعطانى ربى ‪ ،‬بسم‬
‫هللا خير األسماء ‪ ،‬بسم هللا رب األرض والسماء ‪ ،‬بسم هللا الذى ال يضر مع أسمه داء ‪ ،‬بسم هللا افتتحت ‪ ،‬وعلى هللا توكلت ‪،‬‬
‫هللا ربى ال أشرك به أحدا ً ‪ -‬أسألك اللهم خيرك ومن خيرك الذى ال يعطيه غيرك ‪ ،‬عز جارك ‪ ،‬وجل ثناؤك وال إله إال أنت ‪،‬‬
‫اجعلنى فى عياذك وجوارك ‪ ،‬من كل سوء ومن الشيطان الرجيم ‪ -‬اللهم إنى أستجير بك من كل شئ خلقت ‪ ،‬وأحترس بك منهم‬
‫) ‪ ،‬بسم هللا الرحمن الرحيم (( وجعلنا من بين أيديهم سدا ً ومن خلفهم سدا ً فأغشيناهم فهم ال يبصرون )) وأقدم بين يدى ‪ (( :‬أيه‬
‫الكرسى )) (( سورة األخالص )) (( سورة الفلق)) (( سورة الناس)) وأقدم من خلفى ‪ (( :‬أيه الكرسى )) (( سورة األخالص‬
‫)) (( سورة الفلق)) (( سورة الناس)) وأقدم من يمينى ‪ (( :‬أيه الكرسى )) (( سورة األخالص )) (( سورة الفلق)) (( سورة‬
‫الناس)) وأقدم من يسارى ‪ (( :‬أيه الكرسى )) (( سورة األخالص )) (( سورة الفلق)) (( سورة الناس)) وأقدم من فوقى ‪(( :‬‬
‫أيه الكرسى )) (( سورة األخالص )) (( سورة الفلق)) (( سورة الناس)) وأقدم من تحتى ‪ (( :‬أيه الكرسى )) (( سورة‬
‫األخالص )) (( سورة الفلق)) (( سورة الناس)) وأحصن نفسى وجميع جوارحى بعزة وقدرة ‪ (( :‬أيه الكرسى )) (( سورة‬
‫األخالص )) (( سورة الفلق ))‬
‫((سورة الناس))‬
‫بسم هللا الرحمن الرحيم (( إنا أنزلناه فى ليلة القدر * وما أدراك ما ليلة القدر * ليلة القدر خير من ألف شهر * تنزل المالئكة‬
‫والروح فيها بإذن ربهم من كل أمر * سالم هى حتى مطلع الفجر )) (( اللهم يا‬
‫سالم سلمنى من كل أمر فى حياتى ويوم أموت ويوم أبعث حيا))‬
‫((يا حى يا قيوم ! برحمتك أستغيث أصلح لى شأنى كله وال تكلنى إلى نفسى طرفة عين )) (( ‪ 7‬مرات )) ‪ ،‬بسم هللا الرحمن‬
‫الرحيم(( حسبى هللا ال إله إال هو عليه توكلت وهو رب العرش العظيم )) (( ‪ 7‬مرات )) ‪ ،‬بسم هللا الرحمن الرحيم (( فاهلل خير‬
‫حافظ وهو أرحم الراحمين )) ( ‪ 7‬مرات )‬
‫ق‬
‫والحمد هلل رب العالمين وسالم على عباده الذين اصطف‬
‫‪Operations Guide for System Center 2012 - Service Manager‬‬

‫‪https://technet.microsoft.com/library/hh519673.aspx‬‬
‫‪Administering System Center 2012 - Service Manager‬‬

‫‪https://technet.microsoft.com/library/hh519705.aspx‬‬

‫‪Planning for System Center 2012 - Service Manager‬‬

‫‪https://technet.microsoft.com/library/hh495542.aspx‬‬

‫‪https://technet.microsoft.com/library/hh495542.aspx‬‬

‫‪https://en.wikipe‬‬
 \

greetings,,,GREETINGS

\dia.org/wiki/List_of_email_subject_abbreviations

please find below email for your kind attention and action

i kindly request you to take necessary action

WITH Kindly proceed the attached payroll excel sheet debiting from 472018 current account as
per the attached sheet.

Daily mutual fund closing prices

Daily funds investment closing

I would like to inform you that the document you asked for has been completed."

"This is to inform you that the document you asked for has been completed."

http://www.translationoftexts.com/arabic
I wish you a very happy new year

https://www.google.com.eg/search?tbm=isch&q=helpdesk+report&ch
ips=q:service+desk+report,g_2:excel&sa=X&ved=0ahUKEwjU_dvf2
c3YAhVEkywKHUKtByAQ4lYIJygA&biw=1366&bih=667&dpr=1
Could you please let the user send an email by himself?

Please advise (see email below) Thanks to all of you i appreciate your
help
Dears
With reference to the above mentioned subject & the attached file . appreciate your confirmation.

issue is being resolved

Much appreciated
Appreciate your kind support
Dear Mr. Ezzat
Good day

First thank you to contact IT- Help Desk & With reference to the above mentioned subject and
below emails IT –Developer team will take the necessary action to resolve your issue ticket
soon. Our Support Team will contact you (if needed) for more details.

Thank you for your kind cooperation with us

If you need any assistance don't hesitate to contact me.

Kindly we seek your support as I can’t

THANKE U IN ADVANCED FOR UR QUIKE AND KIND COOPARATION

AWESHAHY a
Appreciating to reactivate the accessibility of my user name MAZIZ2 on the system

Kindly be noted that

Appreciating your check & feedback.

Thank you in advanced for your Quick and kind cooperation

your prompt response to this matter is highly appreciated

Thank you for your interest
Confirmed , as per conference call with Mrs. Mona Fadl

.Your support will be highly appreciated

‫ شيريهان عبد الرحمن‬/ ‫االستاذة الفاضلة‬
‫تحية طيبة وبعد‬
‫لقد قمنا باستقبال االيميل المرسل من سيادتكم باألمس وجارى العمل على حل المشكلة بواسطة فريق البرامج بالقطاع ويرجى العلم‬
‫واالحاطة بأنه يتم االهتمام بجميع االيميالت المرسلة من جميع فروع البنك ويتم حلها حسب تحديد وتحليل وترتيب المشكالت حسب‬
‫األهمية‬
،،،،‫وشاكرين لكم حسن تعاونكم معنا‬

Please Your quick action will be highly appreciated as we will face the same problem again next
Sunday .
https://www.slideshare.net/provostahmed/ss-24926569

If you have any questions or if problems come up, please

contact the Helpdesk at 800-799-7472
| helpdesk@tamhsc.edu

your cooperation in this regard will be highly appreciated

thank you in advance for your kind cooperation

thank you in advance for your kind cooperation

your assistance in this matter is greatly appreciated

processing your request please wait

Good day
Please find the below email to take the necessary action. Your
support will be highly appreciated
Dears – please assist

Awaiting your kind reply

With reference to the above mentioned subject. I just want to clarify

with you . we didn’t receive any attached file from you to take the
necessary action
Your mail has been expanded
Sorry for inconvenience …

Thanks to Ignore the below email

please find the attached file as per your request
https://searchwindowsserver.techtarget.com/tip/Tracking-help-desk-
tickets-Policies-and-procedures

please advise on the below email

Thank you for your fast response
Good day Mrs. Eman ,
 Regarding the below e-mail , kindly note that I don’t know what is the issue exactly as it didn’t
work at all , I already sent the cisco to your department .

Please transfer the attached amounts from the company account :

267198 ( EGYPTIAN ANTIDOPING ORGANIZATION ) to the
company employee

we appreciate your request. U r welcome

If the user tries to log on too many times with the wrong password.
Hope you have a good day ahead, Ramadan Karim
Thanks for your Email Am currently out of office with limited access to my email I will be back to office on May 27,
2018

Dear AIBK Colleague,

Done
aib@1234
Please try now
We appreciate your request. U r welcome 
https://exceldatapro.com/daily-work-schedule-
template/?utm_source=hr-
templates&utm_medium=sidebar&utm_campaign=toc
http://www.egylearn.com/learn-english-for-all-dialogues

Thanks a million for your support but after typing the given password
aaaaa ,a new message has appeared " User profile will be disabled
with next invalid password

https://crypto.stanford.edu/cs155old/cs155-
spring09/hw_and_proj/lectures/lecture9.pdf

t to kindly clarify your permissions.

Done, please make sure to sign out and login again.

Kindly send it to branch sector for approval

New pass: aib@123 Please try now
We appreciate your request. U r welcome 

Please try now with the same password

We appreciate your request. U r welcome 
reset password on core System for user Name

https://www.youtube.com/watch?v=9NUjHBNWe9M
https://www.youtube.com/watch?v=g530cnFfk8Y
Please, send to Ms. Manal and the Branches Sector to get a confirmation to create the user for you.
https://www.smartsheet.com/free-gap-analysis-templates
https://technet.microsoft.com/ar-SA

https://prajwaldesai.com/sccm-2012-r2-step-by-step-guide
https://blogs.technet.microsoft.com/antoni/2013/05/17/how-to-create-
an-incident-dashboard-using-excel-in-system-center-2012-sp1-
/service-manager-scsm-2012
learnenglish.nu/english-language.php?english=business-letters-and-
emails

‫االنجليزية‬-‫اللغة‬-‫في‬-‫العمل‬-‫أيميالت‬-‫أو‬-‫الرسائل‬-‫عبارات‬-

=countif(c1:c519,"*hossam"*)
https://support.office.com/en-us/article/key-performance-indicators-
kpis-in-power-pivot-e653edef-8a21-40e4-9ece-83a6c8c306aa

file:///C:/Users/emahmoud/AppData/Local/Temp/2874-excel-count-
if-cell-contains-text.html
Please fill out the attached form, sign it and send it back to me for CIO approval
https://business.lovetoknow.com/business-communications-sample-
letters/employee-farewell-thank-you-note
https://www.manageengine.com/products/service-
desk/?gclid=EAIaIQobChMI4N7QqtXO3AIVlKiaCh0X6QyGEAAY
AiAAEgIyc_D_BwE
https://www.manageengine.com/products/service-desk/help-desk-
reports.html?indexstd
https://www.klipfolio.com/gallery/dashboards
https://www.template.net/editable/list
Please do not hesitate to contact, if there is any problem. Thanks.
Dears
Please kindly find the attached excel file for your review and any update or comment

Dear Amir
I would like to inform you noted that the payroll account has been created as
below:
User name : amsoliman//pass: aib@123
Many Thanks
We have yet to receive any reply from you since 8 aug
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Kindly I need your support as usual as
Thank you for your trust and your confidence
thanks for your reply is much appreciated
as per our phone conversation please find attached
Thanks for usual support, kindly find ORM comments. Appreciate
your kind feedback and clarification
Hope this email finds you well, the as system accept the login but sign out immediately after the sign
in for the following accounts:

user MELMONEAM2 has reached device session limit ( Smoha

Branch )

as400 enable user account

Dear ms eman

Kindly we need your usual cooperation to transfer the user of T24 (001063) for reham abd el-
hamid from giza br. To mohandessin br.

Regards

HAPPY NEW YEAR

Dear aiBANK Colleague,

Thank you to contact IT- Help Desk.

Your request completed successfully. Please try now with the same password
We appreciate your request. U r welcome.

Best Regards,

IT-Service Management
HAPPY NEW YEAR

Dear aiBANK Colleague,

Thank you to contact IT- Help Desk.

Your request completed successfully. Please try now with new password :aib@123
We appreciate your request. U r welcome.

Best Regards,

IT-Service Management

32931

: ‫يرجى تحديد المشكلة‬

Reset
Disabled
‫الخروج على الشاشة الرئيسية مرة اخرى‬

Send it to branch sector for approval

can't access to intranet website for staff
for your kind assistance
As per the attached mail, Kindly be noted that this case was done
from our side since last Thursday.

your request is much appreciated

Dear Guest, Thank you for having taken your time to

provide us with your valuable feedback relating to your
stay with us.we are sincerely concerned and apologise that
we fell short on your expectations in some area.Your
helpful comments are much appreciated,and your
feedback will help us to continually improve the standard
of facilities and services offered to all our guests.Looking
forward to see you again in the near future.
Your feedback is highly appreciated and will help us to improve our
ability to serve branch and other users
Your support will be highly appreciated; on
Thank you all for your prompt reply.
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Dear Mr. Adel.

Thanks for clarification and assistance.

‫منح قائمة تمويل عقارى للزميل أحمد جمال بقطاع العمليات‬

Transfer users mhosny2& mhosny3 to printer palex06
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Processing all incidents and service requests initiated by customers

using email, or telephone from jan 1 2018 to may 2018.After that

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