Issue Date: 12/10/2004 CR-MNA-100

Process: CUSTOMER RFQ & CONTRACT REVIEW-VISTEON Rev.& Date:

Process Owner: Name Title-Sales Manager Issued by:
Approved by:
3 With What? (Equipment, Material, Environment, etc.)
Linked Processes
Office environments 4 With Who? (Personnel, Skills, Experience Req'd)
Computers Customer requirements Sales Office PRESIDENT:
Contacted by e-mail, meeting, phone call Customer quote processes 4Yr. Degree. Trained in Company and Sales
Forms Negotiation of issues Management, RFQ, contract review
Customer Meetings Contract review methods SALES MGR:
Communications minutes 4 Yr. Degree. Trained in Sales Mgmt.RFQ process,
Contract Review.
Sales Rep:
MIN 4 Yr. Degree. Trained in RFQ process, Contract
Review

7 Input 2 Output

Customern contacts Sales for Request for Quote 1 Activity Performed

for new business or change to existing business Mutually agreeable answer to RFQ submitted
Customer RFQ
Customer Process
Contract Resolution of any issues
Review Re-quote if necessary
Plant reviews, inputs and action plans Respectfully decline if unable to comply
Corporate review plans and technicial assistance Customer contract issued to our plant(May be address
Corporate review cost and feasiblity for new products to Sales with attn to Plant)

6 How to Measure Process for Effectiveness?
Support Processes
Awarding of new business Corporate Mgmt. & Engrg
Retaining existing business Plant Mgmt. & Engrg
Implementation of changes to existing business Customer technicial assistance Quotation instructions or procedure
Corporate quote
Corporate Legal Advisory.
5 How to Know What to do? (procedures, Records Created
specs, instructions, forms, etc.)
Communications
Quote forms Completed RFQs
Visteon contracts
Customer instructions and Purchase Orders
Contract Review procedure Records locations
Meeting minutes
Controlled documents(Drawing, RFQ, P
MSI legal advisors if necesay.

file:///conversion/tmp/scratch/406977725.xls
 Flow Chart Revised by Ken Sakai 12/13/04
Issue Date:12/13/04 Sales Manager Customer:
Rev.& Date:
Issued by: ISSUES AN RFQ
Approved by:

7 Input Sales RECEIVES

RFQ.
Customern contacts Sales for Request for Quote
for new business or change to existing business

Plant reviews, inputs and action plans IF NEW IF EXISTING

Corporate review plans and technicial assistance BUSINESS/NEW BUSINESS/DESIGN
Corporate review cost and feasiblity for new products. DESIGN: MODIFICATION

SEND RFQ TO SEND RFQ TO

Corporate Plant

REPLY FROM REPLY FROM

Planr Corporate

REPLY TO
CUSTOMER

NEGOTIATE
WITH
CUSTOMER

PO ISSUE TO NOT AWARDED

MSC

file:///conversion/tmp/scratch/406977725.xls