Professional Documents
Culture Documents
Mehwish Naseem
Reg# 2016-GCB-59
Roll#6002
M.Com
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FAYSAL BANK LIMITED
PREFACE
Internship training program provide a chance to students to make them familiar with the
actual business environment. It also provides an opportunity to study the theories of books in
practice. This is the reason why the student of University of Central Punjab (FOC) required to
complete the internship program at any reputable institution/organization. After completing
internship it is required to write an internship report, covering all the aspects of that
organization.
This is report written on Faysal Bank Ltd, which is divided in to seven parts covering
all the aspect, working and behavior of organization.
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FAYSAL BANK LIMITED
TABLE OF CONTENTS
ACKNOWLEDGMENT
By the grace of ALLAH almighty, who has enabled me to do this entailing hard work. It
is a matter of pleasure and privilege for me to complete the internship and also to complete this
internship report on Faysal Bank, Bedian Road Branch, Lahore Cantt.
I would like to thank Prof. Azhar Ikram for giving us the opportunity for doing this
internship. This work helped us to apply the theoretical concepts and learn the practical aspects
of a bank. I would also like to thank Ms Nosheen Talat for her valuable guidance and help
throughout this period.
I would like to thank Mr. Muhammad Malik Parvaz Awan Manager of Faysal Bank
Bedian Road Branch who allowed me to work with their team. I am most humbly thankful to
all the employees of Faysal Bank Beadian Road Branch and especially to these personalities
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FAYSAL BANK LIMITED
Page #
1 Executive Summary 4
2 Introduction To FBL
2.1 History 5
2.2 Group Information 5
2.3 Board of Directors 6
2.4 Management Information 7
3 Values
3.1 Threshhold Values 8
3.2 Differentiator Values 9
4 Products
4.1 Accounts 10
4.2 Customer Loans 14
4.3 Corporate Finance & Investment 15
5 Services 17
6 Branch Inner View 18
7 Financial Analysis
7.1 Current performance 19
7.2 External Envoirment
7.2.1 Social Envoirment 19
7.2.2 Task Envoirment 20
7.3 Three Years Financial Summery 22
7.4 SWOT Analysis 23
7.5 Performance
7.5.1 Financial Objectives 24
7.5.2 Other Objectives 24
8 Major Activities
8.1 Deparments of FBL
8.1.1 Account Opening Dep 26
8.1.2 Cash Deparment 31
8.1.3 Remittance Dep 32
8.1.4 Clearing Dep 33
8.1.5 Agri Dep 34
9 Conclusion 36
10 Recommendations 37
11 Boblography 38
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FAYSAL BANK LIMITED
1. Executive Summary
Pakistan after getting its independence, did not inherit a strong banking industry and
since then saw a number of events in the industry, like the nationalization of banks in the
1970’s. However today, the banking industry of Pakistan has been growing over the past few
years, mainly because of the consistent policies implemented by the Government of Pakistan,
including the privatization of banks in Pakistan. Also the State Bank of Pakistan’s, monetary
policy has been very friendly toward the banking industry.
Faysal Bank Limited (FBL) started its operations in 1995 as a local bank of Pakistan.
On January 1, 2002, Al Faysal Investment Bank Limited, another group entity in Pakistan,
merged into Faysal Bank Limited which resulted in a larger institution. The majority share
holding of Faysal Bank Limited is held by Ihtmaar Bank B.S.C an investment bank listed in
Bahrain, while it has one subsidiary i.e. Faysal Management Services (Pvt.) Limited (FMSL).
The company is committed to its clients' best interests as well as preserving a good
relationship by defining realistic objectives. Faysal Bank is continuously innovating, delivery
creative and high-quality solutions which fit best its clients’ needs.
It maintains a high ethical standards and unconditional compliance with regulations and
laws. It values its integrity and actively promotes the “know your customer” policy amongst
Faysal employees to ensure that the company is not involved in any money laundry operation.
Hiring and retaining the best people while respecting diversity, encouraging self
improvement, recognizing and rewarding merit are the key values of Faysal Bank.
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FAYSAL BANK LIMITED
Faysal Bank is a public limited company listed with Karachi Stock Exchange. Faysal
bank Limited is subsidiary of Ithmaar Bank of Bahrain.
2.1 History
Faysal Bank started operations in Pakistan in 1987, first as a branch set-up of Faysal
Islamic Bank of Bahrain and then in 1995 as a locally incorporated Pakistani bank under the
present name of Faysal Bank Limited. On January 1, 2002, Al Faysal Investment Bank
Limited, another group entity in Pakistan, merged into Faysal Bank Limited which resulted in a
larger, stronger and much more versatile institution.
Faysal Bank Limited is a full service banking institution offering consumer, corporate
and investment banking facilities to its customers. The Bank's widespread and growing network
of branches in the four provinces of the country and Azad Kashmir, together with its corporate
offices in major cities, provides efficient services in an effective manner.
The strength and stability of Faysal Bank Limited is evident through the Credit Rating
assigned by JCR-VIS Credit Rating Company Limited of "AA" (Double A) for long to medium
term and "A-1+" (A One Plus) for short term.
The majority share holding of Faysal Bank Limited is held by Ithmaar Bank B.S.C an
investment bank listed in Bahrain.
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FAYSAL BANK LIMITED
Vision
Mission
Ownership
Ithmaar Bank B.S.C, an investment Bank in Bahrain is the ultimate holding company
of Faysal Bank. The remaining shareholders comprise of general public, NIT and other
Pakistani institutions.
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FAYSAL BANK LIMITED
Management Team
Senior Management
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FAYSAL BANK LIMITED
3. VALUES
3.1 Threshold Values
Values at the heart of our Brand
1: Team Work
We function as a team. Within function, we cooperate.
Between functions, we collaborate. Together, we aim for excellence and leadership in
our chosen markets.
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FAYSAL BANK LIMITED
5: Passion
We bring zeal and enthusiasm for banking to work.
We are excited to provide customers with the best or the best suited.
We go the extra mile in legitimate, acceptable ways.
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FAYSAL BANK LIMITED
4. PRODUCTS
4.1 Accounts
1: Faysal Savings
Faysal Savings is specially designed to cater to your hard earned savings.
Features
2: Faysal Sahulat
Faysal Sahulat is a transactional account specially designed for individuals and business
customers who seek instant access to their funds at any Faysal Bank branch in Pakistan.
Features
Cheque Book*.
Pay orders*
Small Locker* (subject to availability)
Visa ATM/Debit Card*
Statement of account*
Easy access through cheque book and Pocketmate Visa Debit card. Pocketmate can
be used at more than a million ATMs and 29 million point of sale (POS) terminals
around the world.
As per SBP prudential communicated via BPD circular No.30, Faysal Bank has
introduced the Basic Banking Account (BBA) to cater the needs of low income groups having
the following features.
Features
Rozana Munafa Plus is a savings account in which profit is calculated on day end
balance, and is disbursed on a monthly basis. It provides customer with the option of a high
value, monthly profit account.
Features
Account opening and minimum balance requirement of Rs. 100,000 for individual
customers and Rs. 500,000 for corporate customers.
Profit is calculated on daily balance basis.
Profit is disbursed on monthly basis.
Access to account through online banking at all Faysal Bank branches countrywide.
Easy access through cheque book and Pocketmate Visa Debit card. Pocketmate can
be used at more than a million ATMs and 29 million point of sale (POS) terminals
around the world.
5: Faysal Muavin
Faysal Moavin is a Savings account made for genuine individual savers like you. Faysal
Moavin offers the perfect combination of savings account matched with the flexibility of a
current account.
Features
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FAYSAL BANK LIMITED
Access to account through on-line banking at all Faysal Bank branches across the
country.
Easy access through cheque book and Pocketmate Visa Debit card. Pocketmate can
be used at more than a million ATMs and 29 million point of sale (POS) terminals
around the world.
6: Faysal Premium
Faysal Premium is a savings account specially designed for high value deposits with
attractive profit rates having the following features.
Features
7: Faysal Izafa
At Faysal Bank we realize that every customer's financial needs are different. As a
result, the Faysal Izafa Term Deposit is designed to provide individuals and corporate
customers an opportunity to grow their money securely and earn attractive profits.
Features
8: Mahfoz Sarmaya
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FAYSAL BANK LIMITED
Features
With Mahfooz Sarmaya Account, you become eligible for Pak Rupee financing
facility of up to 75 percent of the deposit in your account at very competitive
financing rate.
With Mahfooz Sarmaya Account, you automatically qualify for special rates for car
and home financing.
FCY Saving Plus is a new foreign currency savings account with attractive profit rates
where customers get their profit on a monthly basis.
Features
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FAYSAL BANK LIMITED
Minimum
Rs.500,000/- or maximum 70% of the property value (50% in renovation)
Financing:
Repayment
1 year to 20 years
Period:
Markup Rate: Variable (12Mths Kibor+5% - Annually revised)
Repayment: Equal monthly installment
Disbursement: In single tranche 1
In tranches against approved amount 2
In tranches against approved amount, first tranche will not be more than 50%
of the sanctioned facility limit or 50% of land value whichever is lower 3
In pre-agreed installment against approved amount 4
3: Faysal Finance
Features
Maximum
Rs.500,000/- (up to Rs.1M in secured cases – residential property)
Financing:
Repayment: Equal monthly installment
Repayment
3 Months to 60 Months
Period:
Markup Rate: Fixed (Variable in secured cases)
Residency: Pakistani / NRPs
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FAYSAL BANK LIMITED
Corporate Financing
Faysal Bank Limited is fully geared to meet the changing economic challenges present
in Pakistan. We are ever striving to build meaningful relationships with our customers and
become partners in their growth and progress by acting as financial advisors and consultants as
well as financiers. Our Corporate Finance Group extends both short and long term financing
facilities designed to fulfill the individual need of each corporate customer.
SME Finance
Small and Medium Enterprise (SME) unit of the Bank is geared towards catering to the
banking requirements of small to medium businesses in a timely and therefore cost effective
manner. All the branches of Faysal Bank are equipped to speedily attend incoming financing
requests from SMEs. We help our customers grow from strength to strength by acting as their
bankers and financial advisors.
Trade Financing
Faysal Bank has established a strong presence globally in Trade Financing through its
network, affiliates and correspondents. The Bank has conveniently maintained relationships
with major banks in the international financial market and continues to develop new ones
wherever needed. Our Trade Finance services include a full range of import, export and
guarantee products, thus offering tailor-made solution to fit the individual need of each
customer.
Faysal Bank's Treasury is one of the leading market makers in quoting competitive
prices in all major currencies and provides dynamic corporate and institutional marketing teams
with up-to-date market information. Our cutting edge is the in-time advice and execution of
deals for our customers.
Faysal Bank's treasury team strives to satisfy the customer's financial needs in a timely
and a flawless manner. Faysal Bank has earned immaculate reputation in the field of Capital
Markets, which is quite evident from our track record and market share in this area.
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FAYSAL BANK LIMITED
Investment Banking
Cash Management
Faysal Bank's Cash Management department has emerged as one of the leading cash
management solution providers in strategic markets such as local corporate, multi-national
companies, and mid-tier markets. Faysal Bank's role in these segments span the entire spectrum
of services including but not limited to Strategic Receivables/Payables Management, Corporate
Electronic Banking, Payroll and Fund Management Services, Dividend Processing, and Process
Re-engineering. Success of Cash Management services is primarily attributable to its focus on
providing streamlined and customized solution that add value to business process of its clients.
Agricultural Financing
Faysal Bank offer specialized products for the agricultural sector. All of our branches
located in agricultural areas of Pakistan are equipped to help the local farmers improve their
yield and methods of farming by offering timely and affordable modes of financing to suit their
needs.
To increase its outreach into agricultural regions of Pakistan, Faysal Bank has entered into
strategic partnership with the specialized entities engaged in the Agro related sup-plies &
services.
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FAYSAL BANK LIMITED
5. SERVICES
1: Pocket Mate Visa Debit Card
Combining the wide acceptability of a credit card and the thoughtful prudence of an
ATM card, Faysal Bank PocketMate is the most convenient way to carry cash. No more fear of
overspending. No more searching for the nearest ATM. PocketMate Visa Debit Card provides
you with the freedom of worldwide acceptability at over 27 million merchant outlets as an
ATM card operative at all ATMs in Pakistan plus at over 1 Million ATMs worldwide bearing
VISA logo.
2: Travelers Cheques
You may purchase American Express, US Dollar and Pound Sterling Travelers Cheques
at selected branches of Faysal Bank.
3: Transfer of Funds
You can deposit and withdraw cash from any branch of Faysal Bank, regardless of
which branch your account is in. You need only to carry your chequebook!
At Faysal Bank, we offer our customers Safe Deposit Lockers in a pleasant and secure
environment. All lockers are discretely placed within the Bank’s professionally guarded
premises. Lockers are available in three different sizes to suit individual customer needs at
reasonable rentals. Faysal Bank also offers an added insurance feature with locker.
All branches of Faysal Bank remain open for business from 9 a.m. to 5 p.m. from
Monday to Thursday and Saturday. On Friday, the bank is open from 9 a.m. to 12.30 p.m. and
then again from 3 p.m. to 5 p.m. To suit your needs, we have extended our banking hours on
Saturdays. Now you can enjoy our consistent and quality service from 9 a.m. to 5 p.m.
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FAYSAL BANK LIMITED
Back Room
Cash counter/Room
Back Room Way
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FAYSAL BANK LIMITED
Objectives
Faysal Bank Limited, (2017). Annual Report. Karachi. The objectives set for year 2018
are as under:
a) Economic
The main things affecting Faysal Bank and the banking industry are increase interest
rates, and the rising inflation rate in the economy, for example, currently KIBOR which is
benchmark for industry lending is at highest ever point.
b) Technological
Developments like introduction of oracle financial systems, symbols, and different
application are increasing productivity of the Faysal Bank as well as the banking industry, but
on the other its initial implementation costs are causing increased administrative cost to FBL.
c) Socio cultural
Socio cultural forces like values, demographic characteristics, etc. are also affecting
FBL as well as the banking sector. Because of these values some professionals don’t want to
join banking sector, and some people don’t keep their money in the banks, because of religious
believes. But on the other hand such believes are also helping banks to introduce Islamic
products. FBL has lost various customers because of this reason due to shift from Islamic
Banking to conventional banking.
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FAYSAL BANK LIMITED
d) Political-legal
These include the forces like political conditions in country, SBP regulations, etc are
also affecting FBL as well as banking sector. For example, SBP is increasing discount rates,
Minimum Capital Requirement (MCR), cash reserve ratio, etc. which is causing liquidity
problems for FBL as well as banking sector. Due to MCR, various mergers took placed in the
banking sector, and few mergers are also expected in near future.
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FAYSAL BANK LIMITED
Opportunities
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FAYSAL BANK LIMITED
7.5 Performance
7.5.1 Performance evaluation in the light of financial objectives
The main financial objectives of FBL are: increase in profitability, increase in EPS,
increase in share price, increased / better cash flows, and decrease in provisioning of loans and
bad debts by improving risk management procedures. Following facts are found from FBL’s
ratio analysis, common size balance sheet analysis, and income statement analysis, (See
annexure 5, 4 and 3.).
Findings/Facts
Findings/Facts
1) First objective of branch expansion was achieved as FBL opened 19 more branches
in 2017.
2) This objective was partially achieved as FBL entered in consumer and SME finance,
but not in agriculture finance.
3) Third objective of opening of separate Islamic branch was not achieved.
4) Objective of implementing Symbols was achieved.
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FAYSAL BANK LIMITED
After evaluating the performance of FBL, it was found that FBL performed poor as
compared to the targets it set, however, it also achieved many objectives, but the main
objectives were not achieved, like profitability related objectives. It is necessary to find out
why FBL is not performing well, or why it is not performing according to the expectations.
The main reason behind low profitability is provisioning for non performing loans
(NPLs). Provisioning was increasing at disastrous rate of 201% in 2016-18, and 758%
in 2017-18 (as per half yearly results, i.e. till June 2018).
Liberal credit policy in year 2005, whose results are being seen in year 2016, 2017, and
2018, in the form of bad debts, NPLs, and provisioning. (See annexure 7).
Delay in branch expansion decision, i.e. in 2016 instead of taking in 2013/14, when
other banks were also expanding branch networks, thus competitors gained edge.
Change in provisioning guidelines by SBP in December 2016, which doubled its
provisioning, because of very tough criteria.
In an interview (A. Nasir, personal communication, October 23, 2018) it was found that
, liquidity problems due to increasing interest rates, i.e. increase in KIBOR to
approximately 17%, while, inter-bank rate touched highest ever level in Pakistan history
i.e. 47%.
High employee turnover rate i.e. 41%.
Increase in overall cost of production of industries, electricity problems, which is
causing low productivity, and profitability, thus discouraging expansion, which as a
result is hurting banking industry, especially FBL, because its main focus is on
corporate lending.
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FAYSAL BANK LIMITED
The Faysal Bank Bedian Road branch is not a wide branch there are only few main
departments like general banking, agri laon department etc.
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FAYSAL BANK LIMITED
Introduction of Accounts
It is a most important column of AOF. Without the proper introduction, the new account
cannot be opened. The bank officer consider following precaution in this respect.
The introducer should come with the prospective customer to the bank, so there will be no
doubt about the identity of customer.
If the introducer does not come then bank officer must take extreme care about his
signature verification.
The staff member can become introducer if they personally known to the prospective
customer.
NADRA Verification
Verification of customer ID card is also necessary from NADRA. NADRA also provide
there software to FBL that they personally take verification in Bank.
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FAYSAL BANK LIMITED
Indemnity Form
If the customers signature are shaky than he will also sign the indemnity form in
which he mentioned that Bank is not responsible for any obligation about his signature.
Letter of Thanks
A letter of thanks is sent to customer through mail to verify his address. If the address is
not sending his address than bank quickly take action and can close the account.
Individual Accounts
Individual accounts are classified as:
i. Accounts of illiterate ladies and gentlemen
ii. Joint Accounts
Documents required to open individual account are
a. Account Opening form (AOF)
b. Specimen Signature Card
c. Copy of NIC
Joint Accounts
The bank will fulfill the stop payment instruction of any cheque lodged by any member of
joint account but removal of these instruction must be signed by all the member
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FAYSAL BANK LIMITED
If any member dies then there will be no transaction in the account and balance in the
account will be paid according to instruction recorded at the account opening form.
The member of joint account can delegate authority to any third party to operate the
account. All the members Sign such mandate but it will be cancelled if any of the member
dies or insolvent.
Partnership firms can open only current account due to business concern.
All partners must sign the account opening form.
Account is opened with the name of Company
When the changes are taking place in the firm structure or if the firm is declared as
insolvent then transaction in the account will be stopped. In case of insolvency, the
personal accounts of partner will also become inoperative.
Certificate of incorporation.
Certificate to commence business.
Resolution of board passed under company seal to open account.
NIC
Passport of all the directors authorized signatures.
List of directors authorized signature
The specific conditions to open the account of Joint Stock Company are:
Introduction is not required for these accounts because companies are legal
entities Death, retirement or dismissal of any director does not affect operation
on the account.
However, death, retirement or dismissal of the directors authorized to operate
upon the accounts temporarily put embargo on operations of the account. In
such cases, fresh resolution authorizing another person to operate upon the
account is to be called for from the company.
The Cheques signed by the directors before their death retirement or dismissal
will be considered as valid instrument.
The operation on the account will be stopped when company terminates its
career.
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FAYSAL BANK LIMITED
When cheque book issue than bank take signature on cheque book register and also on
requisition form.
Maintenance of Account:
If amount in account is less than 10000 than 50 Rs. Per month will be deduct as a
maintenance charges
Inactive Account
If there is no transaction in any account within 6 months then account will become
inactive. Now the account will be active only by crediting some amount. Basically account is
deactivating for the verification of customer.
Closing of Account
If the customer wants to close the account then he will fill the closing application form
along with unused cheque book in the bank. The bank will pay remaining balance to account
holder.
Western Union Department
Basically Western union department provide service for receiving of money from
different countries. Through western union you can only receive money but cannot send the
money to other country .The main advantage of western union is that it is not necessary that the
person who is going to receiving money has account in bank .The customer directly receive the
money from bank. Mostly the amounts are in the form of PKR, Dollar Euro and in Pond.
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FAYSAL BANK LIMITED
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FAYSAL BANK LIMITED
Pay Order
Call Deposit Receipt
Demand Draft:
Demand draft is used to transfer amount from one city to other city where there is no
branch of FBL than demand draft is used. When there is no branch of FBL than in that city
there will be another bank which provides agency services to that bank. Habib bank provides
agency service to FBL e.g. in khanpur there is no branch of FBL than DD will pay to Habib
bank. But now a day FBL not issue demand draft.
Pay Order
Pay order is issued for payment in the same city because it is issued form one branch
can only be payable from the same branch.. Through pay order customer can transfer money
from one branch to another branch. FBL charge no 80 Rs. Per pay order. In starting of Faysal
Bank pay order is only payable in that branch from where it is issued but now a day it is pay
able in any branch of FBL in Pakistan.
All the cheque and negotiable instrument, which are drawn or received from other bank,
are processed and subsequently settle by the clearing department.
For a bank, following are the requirements of being a member of clearing house:
It must be scheduled bank i.e. it is registered
It must have account with State Bank of Pakistan
Sufficient balance should be in his account
Normally clearing is carried out in SBP, but in the city where there is no branch of SBP
than National Bank work as subsidiary of SBP.
Types of Clearing:
There are two types of clearing
Inward Clearing
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FAYSAL BANK LIMITED
Outward Clearing
In inward clearing the Cheques of other banks comes in Faysal Bank while in outward
clearing the Cheques of Faysal Bank goes to other banks.
Developing loan
Developing loan is for long term for the purpose of development of land, for example
loan for tractors, treasures and machinery use in land for the purpose of development of land.
Developing loan further classified into
Form Loan
Non- Form loan
Form loan is for forms for example tractor and machines use in fields. While Non-form
loan is for dairy, poultry form, fishing, and shading and for buying animals.
Production Loan
Production loan is issued for the inputs of fields. For example for seeds, fertilizers and
labors etc. It also has two types
Form Loan
Non- Form Loan
Form loan is used from the inputs used in fields for example seeds, fertilizers, water
expenses etc .While Non-form loan is used for the feed of animals for example Oil cakes ,green
food etc
Mark-up
Mark-up is 18.5%, 14.5% is charged by KIBER and remaining 4% is charged by FBL.
The 4% markup can be changed by FBL according to its requirements but KIBER markup
remains same for all banks.
Security
As a security bank accept the land, gold, heavy and valuable machinery and tractor etc
Down payment
The down payment of tube well is 10%
For Dairy and Poultry form is 20%
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FAYSAL BANK LIMITED
Mutation
In it mentioned that land is either buy by customer or it is transfered from forefathers
Jama Bandi
In this document there is mentioned the area of actual land
Quotation
It is in that situation when loan is for tractors etc. In it customer write that from which
Company he want to purchase tractor and which model etc.
Feasibility Report
If the customer want to open a peltry form than in it mentioned all detail of expanses.
Title Deed
In title deed ownership is mentioned that who is the owner of this land.
Repayment Schedule
Production loan is for short term and the customer pay after one year, while
development loan is from 1 year to 5 year. Markup is paid after six months.
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FAYSAL BANK LIMITED
9. CONCLUSION
The economy of the country is booming and with the investment favorable policies and
their smooth implementation, the role of banks in today’s economy have become an important
one.
The banking industry is also reaping the fruits of this economic boom by growing
rapidly over the past few years. There are a number of mergers happening in the economy with
foreign investments coming into the banking sector.
Faysal Bank culture is built on a set of core values: Respect, Integrity, Professionalism,
teamwork. The company is committed to its clients' best interests as well as preserving a good
relationship by defining realistic objectives.
Since the establishment of Faysal Bank, it has aimed to become the leading bank of
Pakistan by that provides outstanding services to its customers.
The services that Faysal Bank provides have a great market penetration not only
because of their features but also the profit and markup rates that they charge. Also the
products that Faysal Bank provides cater to sector of the economy.
The top management of the bank is always developing strategies that cope with
unexpected challenges to deliver products and services more efficiently
Lastly, to become the leading bank of Pakistan, Faysal Bank has to benchmark its
services to its major competitors in the industry or the market leader in the industry and provide
a continuous mean of improvement in its existing products and services, while introducing new
ones to the industry.
In the last section, I would like to give some recommendations and is hoped that if they
are implemented will bring benefits to Faysal Bank.
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FAYSAL BANK LIMITED
10. RECOMENDATIONS
The bank should improve and increase its branch network in Pakistan as well as in foreign
countries.
Training of the staff should be carried on regular basis in the field of banking and operating
computers.
Bank should establish a separate marketing department in each branch.
Although bank has agency relations with the foreign banks but it should open its foreign
branches to compete with the competitors.
Time period of the loan procedure should be reduced.
Special awards should be given to hardworking employees to perform extra.
New staff should hire for Agri. Department.
The Bank should focus on long term debt paying ability.
The management should try to create more understanding between different departments to
increase their productivity.
The top management should create those policies through which they can protect the Bank
if the Barclays takeover it.
There should decentralization decision making.
The manger should recruits right person for right job.
The manager should hire multi skilled workers to get economy of scale.
The Bank should offer Credit Card to its customers.
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FAYSAL BANK LIMITED
11. Bibliography
www.google.com
www.faysalbank.com
Brushers
Branch team
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