ENGLISH FOR BANKING

Syllabus and Lesson Plan

By:
Putu Dinia Suryandani (1512021085)
Ananda Indah G. Kosalia (1512021086)
I Gede Heri Sanjaya (1512021088)
Putu Sri Warmadewi (1512021095)

TOURISM B

ENGLISH LANGUAGE EDUCATION

FACULTY OF LANGUAGE AND ART

UNIVERSITAS PENDIDIKAN GANESHA

2018/2019
 A SYLLABUS OF ENGLISH FOR BANKING

Level : Intermediate

Skill : Speaking, Writing

Number of Meeting : 4 times (8 x50’)

Goal :

1. At the end of the study, students are able to apply some expression used in the banking
working area such as in communicating with the customers, negotiating, and doing
presentations.
2. Students are able to talk about specific offerings, benefits, and the services of the
company to the customer

No Basic Indicator Material Learning Evaluation Time Source

Competence Activity

To1.understand
1 1. To know -Phrases for -Greet the -Oral Test 2x50’ Book
1. the basic and greeting and customer and Course
responsibilities understand introducing Introducing of
of working as a the standard yourself English
bank personnel role, -Modals Banking
function, Conditional -Stating aims
and job sentence
desk of a -Dealing with
bank teller -Question interruptions
forms
2.To know -Asking for
and -Levels of clarification
understand formality in
the standard requests/orders
role,
function,
and job
desk of a
customer
service
2. To identify and 1.To tell -Language for -Describing -Written 2x50’ Book
compare the about reports the culture of Test Course
financial effective financial of
benefits and services and -Present Tense services in -Oral Test English
services in each benefits of each institution Banking
type of financial any type of -Present
institution institution Perfect tense -Talking about
the ideal
2.To company
explain the culture
strategies
and offer -Practicing
the best polite language
solution in reporting
depends on
the situation
3. To understand 1.To be able -Variety of -Describing -Oral Test 2x50’ Book
the terms of to open and daily online the culture of Course
paying the bill use paying transaction paying the bill of
by online the bill by procedure by online English
banking online banking Banking
banking -Appropriate
Internet access -Practicing
2.To about which
determine -Step by step service will be
the guide in online taken by the
appropriate banking customer
service best
used for the -IT vocabulary -Explaining
customer the benefits of
online banking
especially in
bill-paying

-Practicing the
process of
opening an
online account
4. To understand 1.To be able -Issues that -Discussing -Written 2x50’ Book
how to apply to discuss affect advantages and Test Course
investment and which investment and disadvantages of
savings investment saving -Oral Test English
and saving function -Giving Banking
term are Presentations
appropriate -Brochures
based on
customer’s -Handling
needs and questions
goals
-Asking
2.To know questions
what path
money
takes from
the
customer to
the bank
 LESSON PLAN
UNIT 3: Paying Bill by Online Banking

The overview of the lesson:

This lesson will give an insight for students to be more comprehend of what Online Banking
specifically in bill-paying method looks like.

Time Allotment:

The time needed approximately 50 minutes twice in each unit

Materials:

- Variety of daily online transaction procedure

- Appropriate Internet access
- Step by step guide in online banking
- IT vocabulary

Background Information:

The explosive information and internet have changed all aspect of human’s life. The massive
growth of the internet also affecting the money transaction in this global era. Online banking has
been applied in so many ways yet some people still mistrust it because of the security and most of
them still prefer face to face transaction. They might do online shopping but when it comes to
committing, they feel more comfortable dealing with agents or any other bankers whom they know
and trust.

Students Outcomes:

1. The students are able to open and use online banking in bill-paying.
2. The students are able to determine the appropriate service best used for the customer.

Essential Question:
1. How online banking in bill-paying beneficial?
2. How to make the transaction through online becomes successful and secure?
Vocabulary
ATM

abbreviation of Automated Teller Machine: a machine, usually in a wall outside a bank, from
which you can take money out of your bank account using a special card.

bank balance

the amount of money in a bank account.

I'd like to check my bank balance, please.

bank charges

sums of money paid by a customer for a bank's services.

bank statement

a printed record of the money put into and removed from a bank account

bounce

when a check cannot be paid or accepted by a bank because of a lack of money in the account:

I had to pay a penalty fee when my check bounced.

cash

(noun) money in the form of notes and coins, rather than checks or credit cards:
Do you have any cash on you?

cash a check/cheque

(verb) to exchange a check for cash:

Would you cash a check for me?

checkbook (US) / chequebook (UK)

a book of checks / cheques with your name printed on them which is given to you by your bank
to make payments with.

check (US) / cheque (UK)

a printed form, used instead of money, to make payments from your bank account:

I wrote him a check for $100.

credit

1. money in your bank account.

I was relieved to see from my statement that my account was in credit

2. a method of paying for goods or services at a later time, usually paying interest as well as the
original money.

They decided to buy the car on credit.

credit card

a small plastic card which can be used as a method of payment, the money being taken from you
at a later time.

checking account (US) / current account (UK)

a bank account that you can take money from at any time and which usually earns little or no
interest.

debit
(a record of) money taken out of a bank account.

The account was in debit at the end of the month (= more money had been spent than was in the
account at that time).

debt

money, which is owed to someone else, or the state of owing something:

He managed to pay off his debts in two years.

The firm ran up huge debts.

deposit (US) / pay in (UK)

to put money into a bank account.

If you go to the bank, will you deposit these checks for me?

direct debit

an arrangement for making payments, usually to an organization, in which your bank moves
money from your account into the organization's account at regular times:

I pay my electricity bill by direct debit.

expense

when you spend or use money.

Buying a bigger car has proved to be well worth the expense.

We've just had a new garage built at great expense.

insurance

an agreement in which you pay a company money and they pay your costs if you have an
accident, injury, etc:
life/health/car/travel insurance

interest

1. money which is charged by a bank or other financial organization for borrowing money.

I got a loan with an interest rate of 10%.

2. money that you earn from keeping your money in an account in a bank or other financial
organization.

You should put the money in a savings account where it will earn interest.

loan

a sum of money which is borrowed, often from a bank, and has to be paid back, usually together
with an additional amount of money that you have to pay as a charge for borrowing.

She's trying to get a $100 000 loan to start her own business.

NSF

Non Sufficient Fund

overdraft

The act of overdrawing a bank account.

payee

a person who money is paid to or should be paid to.

savings account (US) / deposit account (UK)

a bank account in which you usually leave money for a long time and which pays you interest.

standing account (UK)

an instruction to a bank to pay a particular amount of money at regular times from a person's
bank account to another bank account (compare direct debit)

tax

(an amount of) money paid to the government, which is based on your income or of the cost of
goods or services you have bought:

They're putting up the tax on cigarettes.

traveler's check

a piece of paper that you buy from a bank or a travel company and that you can use as money or
exchange for the local money of the country you visit

withdraw

to take money out of a bank account.

Instructional Steps:

Step 1

Firstly, have students to record the last three times they used their home computer to buy something
from downloading (legally) music movie tickets. Ask students to decide whether the transaction
can be done without a computer.

Step 2

The next step is the teacher has to explain about the basics structure of online banking and also the
advantages and disadvantages in using online banking. Besides, the opening an online banking and
some things that are very important also should be considered. Make sure that the students
understand about the safety such as password protection.
Step 3

After the teacher explains about the online banking, then in this part the teacher has to discuss
about bill-paying. Bill paying and online banking are usually done together through a bank. The
bank usually has website for customer that will be used in doing transaction. The cost which is
done by using online banking varies from one institution to others. Therefore the students have to
be selected in using online banking before doing transaction.

Step 4

Ask the students to pay attention to the lesson by print out the E-Banking lesson. The teacher
should take the students through the process of opening an online account.

Step 5

Teacher asks the students to develop step by step in using online banking that they would use to
help their friend learn about online banking.

ASSESSMENT : Oral Scoring Rubric

No Aspect Criteria Score

The vocabulary is excellent 5
There are few mistakes but do not distract 4
the meaning
There are few mistakes in vocabulary and 3
distract meaning
There are many mistakes and distract 2
meaning
1 Vocabulary
A lot mistakes thus very hard to recognize 1
The meaning
Very fluent 5
Fluent 4
Fairly fluent 3
Less fluent 2
2 Fluency Not fluent 1
Great accuracy 5
 Accurate 4
Accurate enough 3
Less accurate 2
No a accuracy 1
3 Accuracy Great pronunciation 5
Less mistakes are found, but it does not 4
influence the word meaning
Few mistakes found and it distracts meaning 3
of certain word
There are several mistakes found in 2
4 Pronunciation
pronunciation and it disturbs the
understanding of word meaning
Scoring Calculation :
𝑠
Score : 𝑥 100
𝑛𝑏

Maximum Score : 100