SMIN 9C8E99307CE31ED4A8C4BE8B32A59166

SMIN 9C8E99307CE31ED4A8C4BE8B32A59166
SMIN 9C8E99307CE31ED4A8C4BE8B32A59166
SMIN 9C8E99307CE31ED4A8C4BE8B32A59166
SMIN 9C8E99307CE31ED4A8C4BE8B32A59166
SMIN 9C8E99307CE31ED4A8C4BE8B32A59166
SMIN 9C8E99307CE31ED4A8C4BE8B32A59166
SMIN 9C8E99307CE31ED4A8C4BE8B32A59166
SMIN 9C8E99307CE31ED4A8C4BE8B32A59166
SMIN 9C8E99307CE31ED4A8C4BE8B32A59166
SMIN 9C8E99307CE31ED4A8C4BE8B32A59166
SMIN 9C8E99307CE31ED4A8C4BE8B32A59166
SMIN 9C8E99307CE31ED4A8C4BE8B32A59166
Display External ID in Field 'Ext. Reference no.' (ON/OFF) X
Status Value for Message Received for Processing E0003SMIS0001
Status Value for Sent Outgoing Message E0003SMIS0001 X
Status Value for Sent Proposed Solution (Outgoing) E0005SMIS0001 X
Status Value for Synchronized Outgoing Message E0003SMIS0001 X
Status Value for Received Message with Proposed Solution E0005SMIS0001
Status "Customer Action" E0003SMIS0001
Status "Confirmed" E0008SMIS0001
Status "In Processing" E0002SMIS0001
Status "In Processing in Ext. Service Desk" E0003SMIS0001 E0002SMIS0001
Status "New" E0001SMIS0001
Status "Received by Ext. Service Desk" E0003SMIS0001 X
Status "Solution Recommended" E0003SMIS0001 E0005SMIS0001
Status Value for Message Received for ProcessE0003SMIN001 E0002SMIN001
Status Value for Sent Outgoing Message E0002SMIN001 E0003SMIN001
Status Value for Sent Proposed Solution (OutgoE0005SMIN001
Status Value for Synchronized Outgoing MessaE0003SMIN001 X
Status Value for Received Message with PropoE0003SMIN001 X
Status "Customer Action" E0003SMIN001
Status "Confirmed" E0008SMIN001
Status "In Processing" E0002SMIN001
Status "In Processing in Ext. Service Desk" E0002SMIN001
Status "New" E0001SMIN001
Status "Received by Ext. Service Desk" E0003SMIN001 X
X

Status Value for Message Received for Processing E0002SMIN001 x

Status Value for Sent Outgoing Message E0003SMIN001 X
Status Value for Sent Proposed Solution (Outgoing) E0005SMIN001
Status "Customer Action" E0003SMIN001
Status "Confirmed" E0008SMIN001
Status "In Processing" E0002SMIN001
Status "In Processing in Ext. Service Desk" E0002SMIN001
Status "New" E0001SMIN001
ICT_CUSTOM
STAT_CL
STAT_AC
STAT_SP
STAT_AD_IB
STAT_RP_IB
STAT_FW_OB
STAT_PS_OB
STAT_RP_OB
STAT_RJ_IB
S_CACT
S_CONF
S_DEL_SD
S_INPR
S_INPR_SD
S_NEW
S_REC_SD
S_SENTSAP
S_SOL_PROP
REQ_BEGIN
REQ_END

STAT_AC
STAT_CL
STAT_FW_OB
STAT_PS_OB
STAT_RP_IB
STAT_SP
Customizing table ICT_CUSTOM contains the following parameters:
Status value for confirmed messages.
Status value for message received for processing.
Status value for received message with proposed solution.
Status value for replicated message (incoming) (Add).
Status value for initial replicated message (incoming).
Status value for sent outgoing message.
Status value for sent proposed solution (outgoing).
Status value for synchronized outgoing message.
Status value for rejected proposed solution (inbound).
Status Customer Action for specific third-party tool
Status Confirmed
Status Deleted in Ext. Service Desk
Status In Processing
Status In Processing in Ext. Service Desk
Status New
Status Received by Ext. Service Desk
Status Sent to SAP
Status Solution Recommended
Date Type: Selected Start Date of Message Processing. You can set a customer-specific date type.
Date Type: Selected Finish Date of Message Processing. You can set a customer-specific date type.

Status value for message received for processing.

Status value for confirmed messages.
Status value for sent outgoing message.
Status value for sent proposed solution (outgoing).
Status value for synchronized outgoing message.
Status value for received message with proposed solution.
Status to be set if a message is closed using the external service desk interface.
Status to be set if a message is received (= accepted) from the external service desk.
Status to be set if a solution proposal is received (= verify) from the external service desk.
Status to be set if a message is synchronized with the external service desk (inbound).
Status to be set if a message is replicated with the external service desk (inbound).
Status to be set if a message is forwarded to the external service desk (outbound).
Status to be set if a solution is forwarded to the external service desk (outbound).
Status to be set if a message is synchronized with the external service desk (outbound).
Status to be set if a solution proposal is rejected from the external service desk.

The default value is SRV_CUST_BEG.

The default value is SRV_CUST_END.

E0002
E0008
E0009
E0005
E0009
E0005