ASSITANCE DURING THE SHUTDOWN

CELL PHONE/INTERNET
Verizon: Government workers can join Verizon's "Promise to Pay" program and set a future
payment date. You can sign-up through the Verizon app or by calling, 1-866-266-1445.
https://www.verizon.com/about/news/impacted-government-shutdown-verizon-has-your-back

ATT: ATT said its customer service representatives will "adjust late fees, provide extensions,
and coordinate with you on revised payment schedules" to keep service including cellphones,
television and internet running.
https://about.att.com/newsroom/2019/payment_plans_shutdown.html

Sprint: "Sprint Customer Care is prepared to work with federal government employees to find a
payment option that works and keeps your service uninterrupted during the shutdown”
Government workers can call Spring at 888-211-4727. https://newsroom.sprint.com/sprint-will-
assist-customers-impacted-by-federal-government-shutdown.htm

T-Mobile: Government workers can call T-Mobile at 1-877-746-0909 to discuss short-term

payment options, which could include spreading payment out over time or deferring payment.
https://support.t-mobile.com/community/community/news-updates/blog/2019/01/07/t-mobile-
ready-to-help-customers-affected-by-government-shutdown-with-flexible-payment-support-
options

Community Phone: The Boston-based company told USA TODAY it is offering furloughed,
federal employees in Massachusetts “a full contract free year of unlimited everything” and “to all
furloughed in all states, a free $100 of credit for a no contract, no credit card required service on
our nationwide networks.” Learn more at www.communityphone.org.

BANKS/CREDIT UNIONS
Chase: Federal employees affected by the partial government shutdown can call a special line to
discuss their options, 1-888-356-0023. The bank also said it will "automatically waive or refund
overdraft and monthly service fees" until the shutdown ends.

Wells Fargo: Wells Fargo said it "is here to help customers who are experiencing hardship as a
result of the federal government shutdown." Customers should call 1-800-TO-WELLS, or the
number on their credit card, debit card or statement for assistance, or visit any Wells Fargo
branch. Mortgage, loan, and credit customers may qualify for forbearance or other payment
assistance programs based on their individual circumstances.
https://www.wellsfargo.com/help/government-shutdown/
U.S. Bank: The bank has created a low-rate loan for federal works affected by the shutdown.
They have also established a special phone line for federal workers, 877-760-6046.
https://www.usbank.com/newsroom/news/us-bank-launches-new-low-rate-quick-loan-for-
customers-needing-assistance-during-federal-government-
shutdown.html?ecid=TW_SF_PR_sf205803222_sf205803222&sf205803222=1

Bank of America: The bank’s Client Assistance Program is offering personalized financial
assistance through a special line, 844-219-0690.
https://message.bankofamerica.com/shutdown/?cm_sp=EBZ-BAC-Announcement-_-
BACAnnouncement-_-AMT2SX3F01_SuperHighlights_Shutdown_Dec18_ctaGovtShutdown

Congressional Federal Credit Union: Furloughed employees and those working without pay
can apply for the “Relief Line of Credit” with an interest-free rate over 60 days.

SoFi: is offering payment forbearance during the government shutdown. Customers may call
844-975-7634 for qualifying information.

FedChoice: The Federal Credit Union has several options listed in its Furlough Center at
www.fedchoice.org.

Navy Federal Credit Union: Impacted union members who have direct deposit of their
government pay may be eligible for interest-free loans. Government contractors may be eligible
if their direct deposit is received directly from the federal government and will be impacted by a
government shutdown.

U.S. Employees Credit Union: Impacted union members who have direct deposit of their
government pay may be eligible for interest-free loans. According to its website, the Government
Shutdown Loan is to be “repaid in 60 days or when the government processes back pay,
whichever is sooner.”

Interior Federal Credit Union is offering a “shutdown line of credit” of up to $15,000 without
interest for 30 days, waiving of credit card and loan payments, lowering of interest rates to 0%
on existing lines of credit, and waiving fees on withdrawals.

Freedom Mortgage has created a team dedicated to supporting those no longer receiving
paychecks due to the shutdown to help them avoid defaulting on a mortgage. Customers can
visit www.freedommortgage.com or call Freedom Mortgage at 855-690-5900.

Nationwide is providing grace periods, extending due dates, and waiving certain fees for several
of their product lines including Life Insurance and Retirement Plans. Customers should contact
Nationwide through their normal customer service lines for assistance.

Quicken Loans is waiving all late fees for clients who may miss a mortgage payment due to the
shutdown as well as providing a free 30-day rate lock extension for any clients currently in the
mortgage process. For help call (800) 508-0944 or email Help@QuickenLoans.com
First Command Financial Services is offering its bank clients who are federal employees
interest-free payroll advances and other assistance.

Launch Federal Credit Union is issuing a zero-percent interest rate for loans of up to $3,000 to
federal government employees.

Meriwest Credit Union is offering a variety of hardship assistance programs for customers.

Democracy Federal Credit Union is offering a short-term emergency loan with 0% interest.
Contact Democracy FCU Member Services at (800) 742-5582.

Ally Financial: Customers impacted by the shutdown should contact the bank directly to discuss
their individual options. A message on its site directs customers to 1-877-247-2559.

Capital One Bank: Assistance provided to our impacted customers could include temporarily
waiving or refunding certain credit card fees, extending payment due dates on auto loans, and
waiving or refunding overdraft, insufficient funds, and service fees on deposit accounts.”
Ford Motor Credit: Encourages customers who have had a loss of income to call for payment
deferral options. 1-800-727-7000

General Motors Financial: If you have been impacted by the federal government shutdown and
need to discuss options that vary from your scheduled due date, please contact our Customer
Experience team by logging on to gmfinancial.com/MyAccount or by phone at 1-800-284-2271.

USAA Federal Savings Bank: Offering a one-time, low interest loan to active Coast Guard and
Public Health Service Corps personnel whose pay is disrupted,” The lender is also providing all
eligible members affected by the shutdown with a 60-day payment deferral on consumer loans,
90-day payment deferral on credit cards, and special payment arrangements on auto and home
insurance premiums. Members can call for more details. 210-531-USAA (8722), 800-531-USAA
(8722)
FirstLight Federal Credit Union: If you are a government employee impacted by the
shutdown, please reach out so we can discuss your individual circumstances. Some options
available include, loan payment extensions, 0% APR† Emergency Loans with extended terms
for eligible members, Waive penalty for early withdrawal on certificates of deposit or apply for a
credit card or a line of credit. Call us at 1-800-351-1670 for assistance.

CREDIT CARDS
Discover: Impacted federal workers who are Discover card members or have a loan with
Discover Bank may be eligible for assistance such as skipping a payment and having late fees
and interest charges reversed if they miss a payment because of the shutdown. To request
assistance, call 800-347-2683.

Citibank: offers a range of assistance to customers experiencing financial hardship. Customers

can call 800-950-5114 for credit card assistance and 800-283-7918 for mortgage assistance.
Amex: Assisting customers affected by the shutdown by waiving late fees, return check fees, and
future interest charges. Customers can call to discuss their options.

UNEMPLOYMENT
Unemployment benefits: Federal workers impacted by the government shutdown may be
eligible for unemployment benefits, according to the Office of Personnel Management. Obtain
information from the Texas Workforce Commission go to:
https://twc.texas.gov/files/jobseekers/federal_shutdown_2018.pdf

GENERAL
Local United Ways are providing a host of services in areas with federal workers, including
financial services and counseling, and where available, Emergency Housing and Assistance
Funds for food, rent and other assistance.

They urge those seeking information or assistance to call 2-1-1 or go to 211.org.

2-1-1 is a free, confidential service that connects individuals to resources and services in their
local communities by phone, text and on the web. Individuals in need or who are looking for
information for someone else can call 2-1-1 from a cell phone or landline. United Way supports
and provides 2-1-1 services in most communities across the U.S. For more information about 2-
1-1, visit 211.org or call toll free (877) 541-7905

UTILITIES

Additional Information
EAP: Help available 24 hours a day 1-800-222-0364 or www.foh4you.com

LOCAL RESOURCES FOR FCI SHERIDAN

Sheridan/Willamina
• Hoof and Hammer Farm is offering free goat milk, chicken, and eggs at his farm 24305
Yamhill River Road, 503-876-2024

Dallas
• Dominos in Dallas is offering 1 free medium 2 topping pizza per day
• School district is offering Free/Reduced meals for kids
 • Pets Unleashed is offering free pet food or pet food assistance
• Kindness Club is providing backpacks filled with food and snacks for students in the
district
• Daniel Priebe Brazilian Jiu-Jitsu is offering 2 weeks free classes and 10% discount for
membership
• Markee Photography is offering a free league wide photo package ($15) for DBA on 1/29
and 1/31

McMinnville
• Grocery Outlet (McMinnville): free gift card limited quantity

Salem
• The Kitchen on Court Street is offering a complimentary meal to federal employees and
their immediate family M-F with federal employee ID.
• School district is offering Free/Reduced meals for kids
• Bo & Vine is offering 10% discount any meal any time with ID
• Venti’s Café is offering a free dish worth up to $15 on weekdays
• Great Harvest Bread is offering a free loaf of bread from their freshly stocked “Shutdown
Shelf”. This is freshly baked bread
• Annettes Westgate Café is offering $15 off an Entre for Fed Employees
• Basil and Board is offering a free dish up to $15 on weekdays
• Daniel Priebe Brazilian Jiu-Jitsu is offering 2 weeks free classes and 10% discount for
membership

Milwaukie
• D&C Motor Co.- for unexpected expenses or car troubles, they have been offering "fix
now, pay later" program. in Milwaukie

Hillsboro
• Ruby Vineyard: free tasting flight

Portland
• Free entrance to the Zoo or OMSI
• Mt Hood Meadows free weekday skiing with ID (excluding presidents day)
• Oregon Children’s Theater: 4 free tickets per employee for the first two weekends of “Naked
Mole Rat Gets Dressed: The Rock Experience!”
• Comedy Sportz: two free tickets to shows. Use code FEDERAL at
www.portlandcomedy.com/buy-tickets
• Oregon Jewish Museum: free admission including immediate family
• Unicorn Bake Shop: free 4” custom celebration cakes or $40 discount off larger order
• Japanese Garden: free admission for four with ID
• Movie Madness: free movie rentals with ID
• Nonna: buy one get one free on pasta dishes
 • Yakuza lounge: all day happy hour prices including sushi, drinks, and house special burger
• Bar Casa Vale: free tequila shots
• Fortune, Tube, & Maxwell PDX: half off beer and tequila
• Smith Teamaker: free cuppa at both locations
• Punch Bowl Social: 25% discount off all food and games
• Red Star Tavern: 15% discount off all food and drink
• Produce Row, Paddy’s Bar & Grill, Circa 33, Patton Maryland, Cadillac Café, North 45, The
Independent, The Station: free second drink
• Oui Wine Bar and Restaurant: first glass of wine on the house and 15% off discount everything
else
• King Tide Fish and Shell: 10% discount off total bill
• Il Solito: free appetizer with entrée purchase
• Lighting Will Bar: 10% discount off total bill
• Marigold Coffee: free cup of coffee

Various
• Oregon Humane Society: 1 bag of dog food, cat food, and litter. Bi-weekly food bank starting on
1/20
• Stumptown coffee: free drip coffee at all locations