Questions:

1. What is the company’s quality policy?

2. What are your monthly quotas & how do you determine them?
3. Do you give incentives? If so how do you determine when
employees should be given incentives?
4. What do you do when your quotas are not met?
5. How do you maintain your employees?
6. What do you think is the most important among the quality
principles?
7. Why is there a need for performance appraisal?
8. Where does the company focus on: Customer retention or
customer satisfaction, why?
9. Is fear really necessary in terms of managing the company’s
employees? Why?
10. What are the biggest challenges facing the company right now?
11. How do you get feedbacks from customers about the quality
improvement?
12. Do you apply the principle of Kaoru Ishikawa? If yes, how?
13. What are the ways that make your operations efficient?
14. What are the company’s competitive advantages against their
competitors?
15. What are some ways the company focuses on team
development?