MRPL

BROCHURE

SELECTION OF PETROL / DIESEL

RETAIL OUTLET DEALERS

Detailed Guidelines For Retail Outlet Dealership

of MRPL

16th July 2011

Page 1 of 37
 INDEX

Clause No. Subject Page No.

1 Mode of Selection of Dealers 1
2 Eligibility Criteria 2
3 Disqualification 3
4 Multiple Dealership norm 3
5 Residence 4
6 Personal supervision by dealer 4
7 Application Form - Sourcing 5
8 Applying for more than one location 6
9 Eligibility to apply 6
10 Norms for evaluating the Candidates 6
11 Allocation of Marks on various parameters 8
12 Results 14
13 Grievance / Complaint Redressal System 15
14 Security Deposit 15
15 Business Model 16
16 Furnishing of False information 18
17 Tenure of Dealership 18
18 Provision of basic facilities at Dealership 18
19 Infrastructure by DODO Dealer 18
20 Commission payable / Retail Selling Price 19
21 Amendment / Modification 19
22 General Terms and Conditions 19
23 Application Form 21
24 Affidavit – Individual / Partners 26
25 Affidavit – Non Individual Entity 27
26 Bank letter format – Offering credit loan 29
27 Residence Certificate 30
28 Check list 31

Page 2 of 37
INTRODUCTION

Mangalore Refinery & Petrochemicals Limited (MRPL), a public sector

undertaking and a subsidiary of Navratna Company; Oil & Natural Gas
Company (ONGC) proposes to award Retail Outlet Dealerships to
candidates seeking to become Retail Outlet Dealers.

This brochure contains detailed guidelines for making an application.

The format of the application is a part of this brochure. Details of the
documents required to be submitted along with the application form are
given in the brochure. It is requested that the Brochure is read and
understood before making an application for retail outlet Dealership.
Details on eligibility, parameters to be considered for selection,
methodology for awarding marks on various parameters, procedure for
grievance redressal etc. are a part of this Brochure. Proforma for
submitting affidavits, obtaining various certificates are also given in this
brochure to facilitate interested candidates in making a correct
application.

For appointment of Dealers for Retail Outlets, a fair and transparent

procedure to be followed is given in the brochure.

1. MODE OF SELECTION OF DEALERS

a. Advertisements are generally released in two newspapers; one National

English and one Regional vernacular daily – having wide circulation in
the area for the following categories of locations / Retail Outlets. The
offer made by applicants will be valid for a minimum period of 1 year
from the date of last date of submission of applications.

Category I - Specific locations / Stretches - Identified

Category II - Specific Locations not identified

Category III - Existing COCOs to be converted as CODOs

b. Direct Offers

Category IV - Direct Offers can be made (without

Advertisement) by the following non individual
entities having suitable land.

i) Government Organizations
ii) Semi Government Organizations
iii) PSUs
iv) Strategic alliance with Public / Private Ltd
Companies qualifying on below mentioned
parameters:
a) in existence for 3 years or more
b) making profit for last 3 consecutive years

Page 3 of 37
 c) having minimum turnover of Rs. 100
crores during the last financial years prior to
the date of application of Dealership and
d) Dealership activity should not be their
main business.

Individuals / Non Individuals meeting the eligibility criteria can apply and
selection is made from amongst eligible applicants after the due
evaluation process described hereunder.

c. In case of direct offers made by Government Organizations / Semi

Government Organizations / Central/State PSUs / Public Ltd
Companies / Private Ltd Companies having minimum turnover of
Rs.100 crores, (subject to their meeting criteria as given in Para 1.b),
the selection is based on the viability of the location, evaluation of the
land offered and evaluation of the Organization in respect of parameters
provided in these guidelines. Besides, such agencies are also eligible to
apply against advertisement released for award of retail outlet
Dealership.

2. ELIGIBILITY CRITERIA

a. INDIVIDUALS

i) NATIONALITY - should be Indian National

ii) AGE - as on date of application (in completed years)

not less than 21 years. The following proof of
age (any one) to be enclosed
• Attested copy of SSLC / ICSE / CBSE
Certificate
• PAN card
• Passport

iii) EDUCATIONAL QULIFICATION - Minimum SSLC or recognized

equivalent.

b. PARTNERSHIPS

All partners should individually fulfill the eligibility criteria. Each partner
should submit separate application form along with separate application
fee. The applications should be clubbed together and sent along with the
registered / draft partnership deed.

c. NON-INDIVIDUAL ENTITY

i) REGISTERED CO-OPERATIVES / CONSUMER SOCIETIES

Registered Co-operative Societies / Registered Consumer

Societies registered under Societies Registration Act 1860 making
a net profit in the preceding three financial years prior to the date

Page 4 of 37
 of application of Dealership as certified by Chartered Accountant
will be eligible to apply against advertised locations. The Members
individually and the Society as an entity should not have been a
signatory to Dealership / Distributorship terminated by any Oil
Company for proven adulteration / malpractice. The society has to
furnish appropriate Resolution / Power of Attorney / Authorization
from competent authority to show that the person making the
application is empowered to make the same.

ii) ORGANISED BODIES / CORPORATE HOUSES

Organized bodies such as Registered Bus / Truck Associations

owning / having control over minimum of 50 Trucks / Buses,
Charitable trusts /registered with the Charity Commissioner of the
State Government and Companies incorporated under Companies
Act 1956 including Central / State PSUs are eligible to apply,
provided the organized body has not been convicted for any
criminal / financial offences. Multiple Dealership norms will be
applicable to all non individual entities except Public / Private
Limited Companies having a turnover of more than Rs 100 crores
per annum during the last financial year and meeting all other
parameters as described in para 1 b. For Companies
(Public/Private) with a turnover of less than Rs. 100 crores,
multiple Dealership norms will be applicable. Such companies will
however be eligible to apply of dealership subject to their
qualifying in other parameters as given in para 1 b.

3. DISQUALIFICATION

The following are not eligible

a. Persons convicted by court of law for any criminal offences involving

moral turpitude and economic offences other than freedom struggle.
b. Mentally unsound and / or totally paralyzed persons
c. Signatory of agreement of a Dealership / Distributorship of any Oil
Company terminated on the grounds of adulteration / malpractice.
d. If any information furnished by the applicant affecting the qualifying
criteria is found to be false

The applicant should enclose certificate from Doctor not below the rank of
Assistant Civil Surgeon regarding the soundness of his Physical / Mental
health. Applicant shall be in a position to undertake physical activities
required for operating Retail Outlet.

4. MULTIPLE DEALERSHIP NORM

Only one Dealership will be allowed to a family.

Page 5 of 37
 a. Relationship clause for individual / Partnership.

i. Family consists of father, mother and unmarried brother (s) /

unmarried sister(s), if the applicant is unmarried.

ii. Family consists of spouse, unmarried son (s) / unmarried daughter

(s) if the applicant is married

None of these individuals would be entitled to a Dealership if any other

individual in the family holds a Dealership / Distributorship or LOI for
Dealership / Distributorship of any Oil Company

Each partner of the applicant partnership firm has to individually satisfy

the criteria as applicable for individuals.

b. Relationship Clause for Non Individual Entities on which multiple

dealership clause is applicable

The applicant entity will not be eligible for Dealership if any of the
following holds a Dealership / Distributorship or LOI for Dealership /
Distributorship of any Oil Company.
i. Any of the Director or his family members (family as defined in the
case of multiple Dealership norms for individual)
ii. The entity itself or its holding Company or subsidiary Company
iii. Any other Company or firm where share holders (put together) of the
applicant Company have controlling stake i.e., 51% or more.

Multiple Dealership norms are applicable to Individuals, Partnerships,

organized bodies, charitable trusts, Co-Op societies and Public / Private
Ltd Companies with a turnover of less than Rs. 100 crores per annum.

Public Limited Companies/Private Limited Companies with turnover of

more than Rs. 100 crores per annum for the last financial year and
qualifying in all other parameters of para 1 b, central/state Government
owned Companies, central/state Public sector / Joint Sector units and
Government administered Organizations are exempt from the multiple
Dealership norms.

5. RESIDENCE

The applicants belonging to the same State as that of advertised location are
entitled for additional marks. The applicant should enclose Residence
certificate issued by an Officer of the District of a minimum rank of Sub
Tahasildar during the last six months

6. PERSONAL SUPERVISION BY DEALER

A person selected for the Dealership shall be paying attention towards day to
day working by personal management of the Dealership. He/she will not be
eligible for taking up any other employment. If the selected person is already
employed he / she will have to resign from the employment, prior to
appointment as Dealer.

Page 6 of 37
7. APPLICATION FORM

Application form for Dealership can be submitted on plain paper in the

prescribed format. The format can also be downloaded from the website.
http://www.mrpl.co.in Alternatively the brochure containing application form
as per Annexure – I can also be purchased against payment of Rs 100 by
way of DD / pay order in favor of MRPL payable at Bangalore / Mangalore
at the following addresses

Sr. Manager - Marketing

Mangalore Refinery and Petrochemicals Limited
(A Subsidiary of Oil and Natural Gas Corporation Limited)
Plot – A1, Opposite, KSSIDC A.O. Building, Industrial Estate,
Rajajinagar
Bangalore – 560 010
Karnataka

Sr. Manager - Marketing

Mangalore Refinery and Petrochemicals Limited
(A Subsidiary of Oil and Natural Gas Corporation Limited)
Kuthethoor P.O. via Katipalla,
Mangalore – 575 030
Karnataka

a. Non refundable Application scrutiny fee (inclusive of Service Tax) -

Rs 2000/- for individuals/Partnership, Rs. 5000/- for non individual
entities as it involves additional scrutiny. Application fee should be
remitted in the form of DD in favor of MRPL payable at Bangalore /
Mangalore.

b. In case of partnership, each partner will have to submit separate

application form along with separate application fee as applicable.
However while submitting the filled forms, their application forms
have to be attached together.

c. All the papers including enclosures should be serially numbered and

the details to be entered in the checklist. Filled application form
along with relevant enclosures complete in all respects should be
submitted so as to reach the Office (address as mentioned in the
advertisement) on or before the due date and time.

d. Originals of the affidavits and self-attested copies of the other

supporting documents should be submitted along with the
completed application form duly signed.

e. The applicant should affix his/her recent photograph in the space

provided for in the application form. Photograph to be cross signed.

f. No addition / deletion / alteration in the application form will be

permitted once it is submitted.

Page 7 of 37
 g. No additional documents whatsoever will be accepted or considered
after the cut-off date and time for submission of application.
h. Applications received after the cut-off date and time for any reason
including postal delay, and those not accompanying valid
documents like Affidavits, Certificates etc., or without application fee
or incomplete in any respect will be liable for rejection and no
correspondence will be entertained by MRPL in such cases
whatsoever.
i. The applications received are scrutinized after the cut-off date. In
case the application is rejected, the concerned applicant will be
advised the reasons for rejection of his application in writing.
j. If any statement made in the application or in the document
enclosed by the candidate at any stage is found to be incorrect or
false and/or the applicant conceals any information, which if
declared, would have made him/her ineligible for Dealership; the
application is liable to be rejected without assigning any reason and
in case applicant has been appointed as a Dealer based on any
details furnished by him/her affecting the qualifying criteria, the
Dealership is liable to be terminated. In such cases the candidate /
Dealer shall have no claim whatsoever against MRPL.
k. The validity of the application form submitted will be 1 year from the
last date of submission of application.
l. A person selected for Dealership after issuance of letter of
appointment will have to execute a Dealership agreement with
MRPL as per its terms.

8. APPLYING FOR MORE THAN ONE LOCATION

While one person can apply offering more than one site in the same or
different locations, the same should be done in different application forms in
respect of each location along with applicable application fee in each case.
Each application should be complete in all respects and documents
attached with one application cannot be considered for other application(s).
An individual / Partnership firm/ public/Pvt. Ltd Company with a turnover of
less than Rs.100 crores per annum subject to their qualifying on other given
parameters is eligible for only one Dealership irrespective of number of
applications / number of sites offered. In case an application is received
offering more than one site, Company will have liberty to choose the site at
its discretion.

9. ELIGIBILITY TO APPLY

Any individual / Non Individual Entity meeting the eligibility criteria as

mentioned above can apply for any location under category I, II & III against
advertisement.

10. NORMS FOR EVALUATING THE CANDIDATES

The applicants whose applications are complete in all respects will be

evaluated out of a total of 100 marks based on the following broad
parameters

Page 8 of 37
 NORMS FOR EVALUATING ELIGIBLE APPLICANTS
Individuals Non individual
Sl. /Partnerships Entity
Parameter Description
No. Max Alloc Max Allocat
Marks ation Marks ion
Having own land (clear title to land/
Regd sale deed as on date of
application) / land on long lease for a
a) 35 35
minimum period of 21years & willing to
lease to MRPL for 15 years with
renewal option of 5 years
Having firm offer of land for purchase /
long lease of minimum period of 21
b) Capability to years & willing to lease to MRPL for 15 30 30
35 35
provide land years with renewal option of 5 year
years
Having own land (clear title to land /
Regd sale deed as on date of
c) 25 25
application) / land on long lease
for a period of 21 years
Having firm offer of land for purchase /
d) long lease for a minimum period of 21 20 20
years
2 Capability to provide finance
Liquid assets – Bank balance, fixed
a) deposits, mutual funds, NSCs, shares 15 15
of listed Companies, etc.
Fixed Assets – Own land, shops,
b) 33 5 33 5
buildings, house, vehicles etc.
Income from agriculture, business,
c) 10 10
salary, interest, rent, royalty etc.
d) Bank letter confirming loan 3 3
3 Financial Management
≤1 0 10
a) Debt/Equity ratio > 1 but ≤ 2 0 0 10 8
>2 0 4
≥2 0 10
≥ 1.5 but < 2 0 0 10 8
b) Current ratio
≥ 1 but < 1.5 0 4
<1 0 0
1)

Post Graduation in Management

Diploma in Management from IIM 15 0

Graduate in Engineering / Law
Educational
Chartered Accountant
4 15 0
Qualification 2) Post Graduation / Graduation /
Professional qualification in any
12 0
other field not covered in para 1
above.
3) SSLC 10 0

Page 9 of 37
 Individuals/Pa Non individual
Sl. rtnerships Entity
Parameter Description
No. Max Alloc Max Allocat
Marks ation Marks ion
21 to 25 years , * > 5 years 2 5
26 to 35 years, * 3-5 years 5 3
5 Age 36 to 45 years, 5 4 5 -
46 to 55 years 3 -
56 to 65 years 1 -
6 Domicile Of the same State 2 2 0 0
Retail trade-Petroleum products 5 7
Synergy
7 Related Petroleum Trade 5 3 7 5
Hospitality/Service Industry/FMCG 2 3
≥ 1 year 5 0
8 Experience 5 Prora 0
< 1 year 0
ta
Total 100 100

* Age – Non Individual Entity

With regard to selection of Dealers for category III ROs (CODOs)

evaluation will be done out of 65 marks.

11. ALLOCATION OF MARKS ON VARIOUS PARAMETERS

a. EVALUATION OF LAND

i. Evaluation for Technical suitability of Land- Committee from

MRPL will visit the site and evaluate the site offered under Cat-I
for technical suitability

Page 10 of 37
 SUB PARAMETERS FOR SITE EVALUATION FOR CATEGORY I
Max
Sl.No. Parameter Description Marks Allocation
1 SALES POTENTIAL
Office/Industries 10
Malls/shopping areas 8
a) Proximity to 10
Tourist attraction 7
Residential area 5
From 1 Km on NH / 100 meters
10
in city
b) Visibility From 0.5 Km on NH / 50 meters 10
8
in city
Poor visibility 0
Easily accessible 10
c) Approach 10
Zig Zag approach 8
Two way traffic 10
d) Cater to 10
One way traffic 8
Sub Total 40
2 SITE SPECIFIC
> 125% of min frontage 15
a) Site Dimensions ≥110% < 125% of min frontage 15 10
Meets min requirement 7
Road level 5
± Up to 1 ft 3
b) Level 5
± > 1 - 3ft 2
± > 3 ft 0
No trees in site & approach 10
< 3 trees in site & approach 6
10
4-8 trees in site & approach 4
c) Clear site
> 9 trees in site & approach 0
No LT / Telephone line passing
10 10
over the site
Sub Total 40
Bore well / water connection in
10
3 Availability of water the site 10
Within 100 meters radius 8
Power in the site 10
4 Availability of Power 10
Power within 100 meters 8
Total 100

iii. Evaluation for Techno-commercial suitability of Land : (For Cat II &

IV). If site is found technically/commercially suitable, the site will be
evaluated on the following parameters.

Page 11 of 37
 SUB PARAMETERS FOR SITE EVALUATION FOR CATEGORY II & IV
Max
Sl.No. Parameter Description Marks Allocation
1 SALES POTENTIAL
NH/SH 20
City
a) Location of site 4 Lane 20 20
2 Lane 10
1 Lane 5
Office/Industries 10
Malls/shopping areas 8
b) Proximity to 10
Tourist attraction 7
Residential area 5
From 1 Km on NH / 100 meters
5
in city
c) Visibility From 0.5 Km on NH / 50 meters 5
3
in city
Poor visibility 0
Easily accessible 5
d) Approach 5
Zig Zag approach 2
Two way traffic 10
e) Cater to 10
One way traffic 8
Sub Total 50
2 SITE SPECIFIC
> 125% of min frontage 15
a) Site Dimensions ≥ 110% < 125% of min frontage 15 10
Meets min requirement 7
Road level 5
+/- Up to 1 ft 3
b) Level 5
± > 1 - 3ft 2
± > 3 ft 0
No trees in site & approach 5
< 3 trees in site & approach 3
5
c) Clear site 4-8 trees in road & approach 2
> 9 trees in road & approach 0
No LT line passing over the site 5 5
Sub Total 30
Bore well / water connection 10
3 Availability of water in the site 10
Within 100 meters radius 8
Power in the site 10
4 Availability of Power 10
Power within 100 meters 8
Total 100

Page 12 of 37
 The offered land should meet norms and guidelines of all statutory
bodies like forest, explosives, NHAI/, MORT&H, IRC and local
bodies. etc., as applicable from time to time, failing which the
offered land will not be evaluated and the applicant will be treated
at par with those applicants who have not offered land. If high-
tension above 11 KVA overhead line passes over the offered land,
the same will be disqualified. Land should be converted for
commercial use and the charges towards conversion shall be borne
by the applicant.

b. LAND TITLE

i. Own Land - The land offered as per the application alone shall be
considered and the applicant shall not be given the opportunity to
offer any other land subsequently. For this purpose the land
owned by ‘family unit’ will also be considered as belonging to the
applicant subject to producing the consent on notarized affidavit
signed by all concerned member/s of the ‘family unit’. The
definition of family unit will be as per Para 4.

ii. Firm offer of land - Applicants also have the option to offer land
other than that belonging to self or by family member or in joint
ownership with such family members. In such case the applicant
should submit registered agreement with the landowner/s.
However, if an applicant, after selection on the above basis, is
unable to provide the land indicated in the application within a
period of one month from the date of Letter of Intent (LOI), MRPL
will have the right to cancel the allotment of Dealership made to
the applicant. The suitability of the land will be decided by MRPL.

iii. Documents for offered land - The applicant should furnish at

least one of the following documents (in support of ownership)
which should have been issued / revalidated on or after date of
advertisement.

• Khasara / Khatuni or any equivalent revenue document or

certificate from revenue official confirming the status of
ownership of the land.
• Registered sale deed / Registered lease deed or any other
type of registered ownership transfer deed / document in favor
of applicant.
• Copy of Registered lease agreement or allotment letter issued
by Government / Semi- Government / Autonomous bodies like
BDA, HUDA etc will be considered

iv In addition to documents in Para 11.b.iii above, evaluation and

additional documents required would be as under:

Page 13 of 37
 Documents
required (in
Situation of Share of applicant Evaluat
Sl. addition to land
ownership in land ion as
No. ownership /
Revenue record
Owned
1 Self Full Nil
land
Share of self more
Self exclusively Notarized affidavit by
than/equal to Owned
2 with Family all other co owners in
required area by land
members / Others favor of applicant
MRPL
Notarized affidavit by
Exclusively by the Owned
3 Nil all owners in favor of
'Family members' land
applicant
Self exclusively Share of self less Notarized affidavit by
Firm
4 with Family than the required all other co owners in
Offer
members / Others area by MRPL favor of applicant
Firm
5 Others Nil Notarized affidavit
offer

Applicants offering sites on lease to MRPL will be given preference.

c. FINANCE

The applicant should be capable of raising necessary funds, as

indicated in the advertisement for operating the Dealership to the
satisfaction of MRPL. The finance offered by the applicant will be
considered under following heads.

i LIQUID ASSETS

Funds / Deposits with Banks/Registered Companies/Postal

schemes / Saving Accounts.

Shares of listed Companies in D-mat form (@ 60% of the

market value on last working day of previous month of
application).

National Saving Certificate etc. (@ redemption value on date

of application, valuation certificate to be provided)

Mutual funds @ 60% of NAV on last working day of previous

month of application. Valuation certificate to be provided.

Bonds – Redemption value on date of application. Valuation

certificate to be provided

Page 14 of 37
Valuation certificates for shares, NSCs, Mutual Funds and
Bonds to be provided.

Cash and Jewelry will not be considered for evaluation purpose.

ii FIXED ASSETS

Fixed assets consists of movable and immovable property such

as own land, buildings, shops, vehicles etc. The land offered for
RO will not be considered as Fixed assets even if the area
offered is more than requirement if the land is not partitioned.

The applicant should enclose valuation report duly certified by

Government approved valuers in support of valuation of assets.
The Government approved valuer shall mean a valuer who has
been appointed under the Wealth Tax Act.

iii INCOME

The applicant should give details of Income of all sources such

as Income from all the firms where he/she is Partner / Proprietor
/ Director, Agriculture, salary, interest, rent, royalty etc. Income
of last financial year will be considered for evaluation as
reflected in Income Tax Return filed by the applicant. Latest IT
Returns substantiating income from all sources whatsoever to
be submitted along with the application.

iv LETTER FROM BANK

Letter from Bank offering credit/loan shall also be considered for

award of marks under parameter ‘Capability to provide finance’.

The maximum marks i.e., 33 under capability to provide

“finance” will be proportionately distributed in the ratio of
maximum marks of 15, 5,10,3 under each sub-parameter and
this ratio will be applied on the total finance requirement
advertised for each location. The applicant will qualify for full
marks if the actual fund available based on the documents
submitted by the applicant is either equals to or more than the
proportionate maximum fund requirement worked out as above
under each sub-parameter and pro-rata for lower availability of
funds.

The finance owned by the family unit will also be considered as

belonging to the applicant subject to his providing a consent
letter from the family unit as defined in Para 4.. With regard to
source of funds declared by the applicant in the application

Page 15 of 37
 form, it is necessary that the same would be made available for
the RO development purpose as and when required. The
applicant should submit an affidavit in this regard. In case the
applicant fails to make available the funds committed at the time
when it is actually required or could not substantiate at a later
date, the candidature / Dealership is liable to be cancelled.

d. EDUCATION

The documents such as Marks card, Degree certificate will be

verified and based on the highest qualification, marks will be
awarded.

e. SYNERGY

It is relevance of past experience/nature of business with the

operation of Retail Outlet. Past experience/nature of business
are classified in to 3 categories as under:

i. Retail trade of Petroleum products.

ii. Related Petroleum Trade like transport business,
automobile trade etc.
iii. Hospitality/ Service Industry/ FMCG retailing
.
f. EXPERIENCE

Marks will be given based on the number of years experience.

The number of years/months worked in various organizations
will be clubbed together and accounted as total experience. If a
person has worked less than one year, pro rata marks based on
the fraction of the year will be awarded.

g. GENERAL

i Minimum qualifying marks is 55% of the total marks

ii In respect of Partnerships, the candidate will be evaluated

individually for individual parameters like educational
qualification, age, domicile, and experience. The average of
all the partners will be considered as the marks of the
partnership firm. The land and finance owned by any one of
the partners will be treated as the same being owned by the
firm as a whole for evaluation process.

iii. Married Woman applicant with change of name after

marriage should submit a copy of the marriage certificate or

Page 16 of 37
 an affidavit in support of the maiden name and name after
marriage.

iv. A letter will be sent under Registered Post to all eligible

candidates giving them at least 15 days notice to report to
MRPL office with all original documents and fresh affidavit
as per Appendix – i.

12. RESULTS

After evaluation of the applications, result along with the detailed

marks scored will be displayed on the notice board of MRPL’s
Zonal Office. The LOI will be issued after 30 days of declaration of
result. Before issuance of LOI, a Field verification of the
empanelled candidate will be conducted for verification of
documents and other details.

13. GRIEVENCE / COMPLAINT REDRESSAL SYSTEM

a. An aggrieved person may send his / her complaint to GGM

(M&BD) MRPL at the following address.

Mangalore Refinery & Petrochemicals Ltd,

Plot – A1, Opposite KSSIDC A.O. Building,
Industrial Estate, Rajajinagar,
Bangalore - 560 010.

Complaints against Dealer selection received after 30 days from

the date of declaration of the result will not be entertained under
any circumstances.

i. Anonymous / pseudonymous complaints will not be

investigated and will be filed without taking any action on
the same.
ii. On receipt of a complaint, a letter will be sent by MRPL to
the complainant through Registered Post, asking him to
submit details of allegation along with supporting
documents, if any, within 30 days. Response of the
complainant will be examined by MRPL and if it is found
that the complaint does not have specific and verifiable
allegations, the same will be filed.
iii. The Complainant will be clearly advised that if it is
established that the complaint does not have any
substance, the same will be liable for legal action.

b. If there is substance in the complaint, the same will be

investigated. The complaint will be resolved within 90 days

Page 17 of 37
 and the complainant shall be advised decision on the
complaint will be taken as under
a. Complaints not substantiated - The complaint will be filed and the
complainant will be advised accordingly.
b. Established complaint – Action will be taken as under

• In case the selection process for a location is found to be not

in accordance with the laid down guidelines, the re-
evaluation based on documents available will be carried out.
Where there will be a change of rankings in merit panel,
fresh selection will be carried from all eligible applicants.
• In case of established complaint against all the merit panel
candidates, the merit panel will be cancelled and fresh
selection will be carried from all eligible applicants.

14 SECURITY DEPOSIT

The selected candidate before being issued the appointment letter will
have to deposit an appropriate amount as interest free refundable
security deposit as per the following details

Nature of outlet Location Security Deposit

(Rs lacs)
CODO Mangalore, Maddur, 25
Hubli
DODO /CLDO ‘C’ class city / RURAL 2
DODO/CLDO NH/SH, Towns / Cities 5
DODO/CLDO State Head Quarters 5

MRPL also reserves its right to adjust any dues to it from this amount
at the time of resignation/ termination. However, in case of termination
of Dealership on account of adulteration / malpractice / non-
performance / false information furnished affecting the qualifying
criteria, the security deposit will be forfeited. Government bodies are
exempted from paying security deposit.

15 BUSINESS MODEL

MRPL is setting up 3 types of outlets

Nature of Investment on
outlet Civil Operated by
Land Equipment
Work
CODO Company Company Company Dealer

Page 18 of 37
 DODO Dealer Dealer Company Dealer
CLDO Dealer / Dealer/Co Company Dealer
leased to Co. mpany

i. Company Owned Dealer Operated (CODO)

The site and facilities will be developed by Company and

Dealer will operate the Retail Outlet.

ii. Dealer Owned Dealer Operated (DODO)

The site and facilities will be developed by Dealer and Dealer

will operate the Retail Outlet.

iii. Company Leased Dealer Operated (CLDO)

Preference will be given to candidates willing to lease their site

with superstructure to MRPL for a minimum period of 15 years
with a renewal option of 5 years. Further investment at these
sites will be undertaken by MRPL on the basis of Dealer’s
performance and economics.

Site development to be undertaken by CLDO Dealer

including–land development, basic driveways (WBM /
Asphalted), suitable sales room, compound wall, Outlet
illumination, the basic and mandatory facilities as per Para
18 to be provided. The site will be taken on lease from
selected candidate with the above infrastructure.

a. The LOI holder for the above category shall be paid lease
rent as per table given herein below:-

Category Location Rent per

month in
Rupees per
Square meter
A Metropolitan 35
B Urban 25
C Rural 10
D National/State 12
Highway

b. The categorization of location is based on population

available in Census 2001, except in case of Category D,
where it is based on the road abutting the property. The
categorization is as under:-

Page 19 of 37
 Category Location Population
A Metropolitan 10 Lacs
&above.
B Urban One lac and
above but less
than 10 Lacs.
C Rural/semi urban Below one lac.

c. The properties abutting National Highways/ State highways fall

under Category D. However if a property falls within two
Categories A & D, it shall be considered as Category A. The
same rule shall apply if a property falls within Category B&D.

d. The peripheries of category A & B shall also be included in the

higher category. The peripheries shall include a radius of 10
km beyond the city/town Limit in case of Category A
Metropolitan Cities and 5 Km beyond the city/town limit in case
of all other urban centers.

e. The rent payable will be enhanced every 5 years as per the

table below for each Category.

Category Location Percentage of

Enhancement
A Metropolitan 15%
B Urban 10%
C Rural 5%
D National/State Highway 10%

MRPL will charge all dealers in above category a special license

fee as per company policy.

Benefits of CLDO

• No further investment by the Dealer select on site

• On outlet achieving the desired volume, MRPL may
consider investment for up gradation of RO like Canopy
with illumination, Pavered Driveway, sales room tiling,
toilet and restroom up gradation etc. on the basis of
economics and sales achievement.

Page 20 of 37
16. FURNISHING OF FALSE INFORMATION

If any information furnished by the applicant affecting the qualifying

criteria is found to be false at any point of time before or after
appointment as a Dealer, the allotment will be cancelled / Dealership
terminated forthwith

17. TENURE OF DEALERSHIP

The tenure of Retail Outlet Dealership will be for an initial period of 15

years and renewal for every 5 years thereafter based on the evaluation
of the performance of the Dealer, at the discretion of MRPL.

18. PROVISION OF BASIC FACILITIES AT THE DEALERSHIP

a. Drinking Water
b. Free Air
c. Toilet
d. Telephone
e. First Aid kit with medicines
f. Adequate Illumination

In addition to the above, the applicant should provide infrastructure on

the land owned / arranged by them at their own cost as per the
requirements of MRPL as detailed below:
19. INFRASTRUCTURE BY DODO DEALER

Land & its development, Driveways, Compound wall, Sales Room with
Display racks, Store, Generator & Compressor Room, Generator, Fire
Fighting Facilities, etc.,
ADDITIONAL FACILITIES (SITE SPECIFIC)

All such facilities required for customer service such as Staff Room
cum Change Room, Canopy, Service Station, Rest Rooms, Pollution
Control Equipment (PUC), Restaurant, and / other Facilities as may be
specified by MRPL from time to time.
20. COMMISSION PAYABLE / Retail Selling Price
The Dealer will be paid attractive Dealer commission which is subject
to change from time to time without any prior notice. The Dealer will
have no right to interfere / object to the Dealer commission decided by
the Company.

Page 21 of 37
 MRPL will have sole authority to revise the selling prices of MS & HSD
at its own discretion from time to time irrespective of retail prices
determined by Govt. of India.

21. AMENDMENT / MODIFICATION

The above are only for the information of the public and MRPL
reserves its rights to amend, modify, delete or add any of the terms
and conditions at MRPL’s sole discretion. The applicant will be
governed by the terms and conditions published in the advertisement
and if the application is not submitted strictly in accordance with the
terms referred therein, the same is liable to be rejected.

22. GENERAL TERMS AND CONDITIONS

a. The applicant should be willing to offer the site on 15 years lease to

MRPL with renewal option of 5 years on nominal rental if MRPL so
desires.
b. Applicants should fill the checklist as Annexure – II and put it on
top of the application form
c. The envelope containing the application, duly filled in, should be
super scribed as under

“Application for New Retail Outlet Dealership - ____ Location”

d. All affidavits have to be submitted in original along with the
application
e. No addition / deletion / alteration will be permitted in the application
once it is submitted
f. The applicant shall provide details of all business activities being
undertaken by him/her.
g. No additional documents whatsoever will be accepted or
considered after the cut off date/time of the application
h. If any statement made in the application or in the document
enclosed therewith or subsequently submitted in pursuance of the
application by the candidate at any stage is found to be incorrect or
false, the application is liable to be rejected without assigning any
reason and in case the applicant has been appointed, the
Dealership is liable to be terminated. In such cases the Candidate /
Dealer shall have no claim whatsoever against MRPL.
i. Applications received after the cut off date and time including postal
delay, and those without accompanying valid documents including
application fee or incomplete in any respect will not be considered
and no correspondence will be entertained by MRPL in such cases
whatsoever.
j. The Company reserves the right to cancel / withdraw / amend this
advertisement or extend the due date at its sole discretion without
assigning any reason.

Page 22 of 37
k. A person selected for Dealership after issuance of Letter of
Appointment will have to execute Dealership Agreement with MRPL
as per the terms of MRPL.
l. MRPL will have its own policy on pricing and Dealer Commission.
There will be no Service Station License Fees (SSLF) recovery
towards equipment supplied by MRPL
m. This is purely a business proposition and not an application for job
in MRPL and has normal business risks and also does not
guarantee any assured returns or profits.
n. This is only an application for seeking dealership of MRPL retail
outlet for and not an offer of Dealership.

Page 23 of 37
 ANNEXURE - I

APPLICATION FORM FOR MRPL RETAIL OUTLET DEALERSHIP

LOCATION APPLIED FOR

DISTRICT Passport size

Photograph with
Signature
REFERENCE OF ADVERTISEMENT
(i) Name of Newspaper
(ii) Advertisement Date
(iii) Sl. No of advertised Location

(1) Name of Applicant/Organization

(2) Father’s / Husband’s Name

(in case of Individual)

(3) Name of Partners in case of partnership (attach registered / draft Partnership deed &
club all applications)

(4) Name & designation of authorized person

In case of Non – Individual entity attach certificate of Regn./MOA

(5) Address

(6) Are you resident of Karnataka

(attach Appendix – IV)

(7) Telephone/Mobile No.

(8) Email address

(9) Nationality

(10) Date of Birth (DD/MM/YY)

(attach proof)

(11) Educational Qualification/s

(attach proof)

(12) Marital status

Married/Un-married
(Married Woman to attach proof regarding change of name if applicable)

Page 24 of 37
 (13) Are you having sound Physical /Mental health Yes/No
(attach Certificate)
(14) Have you ever been convicted for criminal/economic offence Yes/No
(attach Affidavit I / II)

(15) Are you or any of your relatives is dealer/LOI holder of any Yes/No
RO/ SKO-LDO dealership or LPG/ Distributorship of any Oil Co.
(attach Affidavit I / II)

(16) Present Occupation

(17) PAN No.

(18) INDIVIDUALS - DETAILS OF SUPERVISORY EXPERIENCE

(attach Certificate of experience)
Sl. No. Name of the Type of Experience - No. of Months/
Organization Business years

(19) NON INDIVIDUALS - DETAILS OF BUSINESS (attach proof)

Sl.No. Name of the Type of Turnover No. of years of
Organization Business Operation

Page 25 of 37
(20) (a) LAND DETAILS
(i) Are you having suitable site Yes / No
(ii) Are you willing to lease the land to MRPL Yes / No
(If Yes at what Rate)

(b) SITE DETAILS

Location of site
Name of Road
Town / City
NH / SH No.
Survey No.
Area of site (Sq meters)
Frontage (in Meters)
Depth (in Meters)
Nearby landmarks
(Enclose a sketch of the site with boundaries drawn to scale along with land documents)
(c) OWNERSHIP

Self-Owned / Multiple Ownership

On Registered Lease
With Firm offer of Sale / Lease

Is there any underground pipeline / Yes / No

Canal drainage / tunnel passing through
the site

(21) SOURCE OF FUNDS

(a) LIQUID ASSETS (attach proof)

Type of fund A/c No Name of Relationship Amount (Rs)
holder/owner with
applicant
Bank Balance
Fixed Deposits
NSC
Mutual Funds
Shares
Total

(b) FIXED ASSETS (attach valuation certificate from Govt. Approved valuer)
Type of assets Name of Relationship Present value (Rs.)
owner/holder with applicant
Land
House

Page 26 of 37
 Shops
…………
Total

DETAILS OF INCOME
(c) INDIVIDUALS - (attach Proof)
Source Details Amount / year (Rs)
Interest
Rent
Business
Salary
Agriculture
Total

(d) NON INDIVIDUALS- attach audited Balance Sheet & P&L A/c for last 3 years

(e) BANK LETTER CONFIRMING LOAN (attach Appendix IV)

Name of Bank
Loan Amount

(22) APPLICATION FEES

DD / Pay order No
Date
Amount (Rs) Rs.2000/- for individual/partnerships /Rs
5000/- for non-individual entities
Drawn in Favor of Mangalore Refinery & Petrochemicals Ltd
Payable at Bangalore/Mangalore (tick appropriate)

(23) ANY OTHER INFORMATION

Page 27 of 37
(24) UNDERTAKING

I _____________________________ hereby certify that

(i) That I am not employed / I shall resign my present job and submit the proof of
acceptance by my Employer to MRPL prior to my appointment as Dealer.

(ii) That I shall pay security deposit to MRPL as per their Policy

(iii) That what has been stated above is true to the best of my knowledge and belief and
nothing material has been concealed there from.

If any information/declaration given by me in this application or in any document

submitted by me in support of the application for award of dealership shall be found
to be untrue or incorrect or false, or any material information has been concealed, I
am aware that I will be ineligible for the Selection /Award of the dealership (if
appointed).

Signature

Date (Name in block letters)

Page 28 of 37
 APPENDIX – I

(To be submitted by individuals and partners of partnerships firms)

(To be typed on Rs 100/- stamped paper as applicable in

Karnataka state)

AFFIDAVIT

I _____________________ Son / Daughter / Wife of __________

Age _______ years residing at ____________________________
do hereby solemnly affirm and say as under:

1. That I am an Indian National

2. That I am unmarried, that neither I, my Father, Mother,

unmarried Brother(s) / unmarried Sister(s) have Dealerships /
Distributorships nor hold Letter of Intent for Retail Outlet or
SKO/LDO Dealership or LPG Distributorship of any Oil
Company.

OR

That I am married, that neither I, my Spouse, unmarried

Son(s), unmarried Daughter(s) have Dealerships /
Distributorships or hold Letter of Intent for Retail Outlet or
SKO/LDO Dealership or LPG Distributorship of any Oil
Company.

3. That I have never been convicted for any criminal offences

involving moral turpitude and/or economic offences (other than
freedom struggle)

4. That I was never a signatory to a Dealership / Distributorship

agreement of any Oil Company, which was terminated for
proven adulteration / malpractices.

5. That against item no. 21 of my application form the details of

various sources of funds required for setting up and operation of
the Dealership have been furnished. I undertake that these
funds will be made available for the purpose stated above. In
case it is found that the same is not made available as and
when required, the offer of Dealership at any stage, can be
withdrawn and that I will have no claim whatsoever against
MRPL.

Page 29 of 37
 6. I hereby certify that what has been stated above is true to the
best of my knowledge and belief and nothing material has been
concealed there from. If any information / declaration given by
me in my application or in any document submitted by me in
support of application for award of Dealership or in this affidavit
shall be found to be untrue or incorrect or false, MRPL would be
within its rights to withdraw the Letter of Intent / terminate the
Dealership (if already appointed) and that I would have no
claim, whatsoever against MRPL for such withdrawal /
termination.

Place Signature of person making affidavit

Date (Name in Block letters)

Solemnly affirmed and declared before me this ___ day of ___________

Signature & seal of Magistrate/Judge/Notary Public

Page 30 of 37
 APPENDIX – II

(To be submitted by Non-Individual Entities like Registered Co-operative

Societies, Organized bodies, Fleet Operators, Charitable Trusts and
Corporate Houses)

(To be typed on Rs 100/- stamped paper as applicable in Karnataka

State)

AFFIDAVIT

In the matter of application of M/s_______________________________

(Name of the Entity) for Retail Outlet Dealership of M/s MRPL.

I ________________________________ Son / Daughter/ Wife of

___________________ Age __________ years resident of
_________________________________ in the capacity of
_____________________ do hereby solemnly declare:

1 That through a resolution passed by M/s

_________________________,
I have been authorized to apply for the said Dealership. A copy of
the resolution / authorization is enclosed herewith forming part
and parcel of this affidavit.

2 That the said entity M/s __________________________________

is duly registered with Competent Authority and photocopy of
Registration Certificate is enclosed herewith forming part and
parcel of this affidavit.

3 That the said entity M/s __________________________________

is a profit making body during last 3 financial years.

4 That on behalf of M/s __________________________________, I

undertake that I will observe all the relevant guidelines with regard
to award / operation of the said RO Dealership issued by MRPL /
Government of India or any other statutory body from time to time.

5 That M/s ____________________________________ is a

Registered Co-operative Society registered under Societies
Registration Act 1860 / is a Company registered under Companies
Act 1956 / is a __________________________ (specify the type of
Entity) registered under ____________________________ (specify
the Authority) and that the same does not have any criminal
records nor does it have any criminal charges framed against it by
a Court of Law involving moral turpitude and/or economic offences.
Moreover, none of the members of its Governing body / Managing

Page 31 of 37
 body / Any such other body_______________(please specify) /
Directors have been convicted and/or charges have been framed
against them by a Court of Law for criminal offences involving
moral turpitude and/or economic offences (other than freedom
struggle)

6 That M/s ____________________________________ is a

Registered Co-operative Society registered under Societies
Registration Act 1860 / is a Company registered under Companies
Act 1956 / is a __________________________ (specify the type of
Entity) registered under ____________________________ (specify
the Authority) and neither this Entity itself nor any member of its
Governing body / Any such other body_________ (please specify)
/ Directors was ever signatory to a Dealership / distributorship of
any Oil Company which was terminated for proven adulteration /
malpractices

8 That M/s ____________________________________ is a

Registered Co-operative Society registered under Societies
Registration Act 1860 / is a Company registered under Companies
Act 1956 / is a __________________________ (specify the type of
entity) registered under ____________________________ (specify
the authority) and neither this entity itself nor any member of its
Governing body / Any such other body_________ (please specify) /
Directors or his / her family members is having Retail Outlet / SKO-
LDO Dealership / LPG distributorship or hold Letter of Intent for
Retail Outlet / SKO-LDO Dealership / LPG distributorship of any Oil
Company. (Private/Public Limited Co. with a turnover of
Rs.100 crores and above to strike out this clause)

9 That M/s____________________________________ is a Company

registered under Companies Act 1956 and that neither the Holding
Company nor any of its Subsidiary Company/Companies is/are
having Dealerships / distributorships or hold Letter of Intent for
Retail Outlet / LPG distributor ship/ SKO-LDO Dealership of any Oil
Company. In addition, no other Company or Firm is having
Dealerships / distributorships or hold Letter of Intent for Retail
Outlet / LPG Distributorship/ SKO-LDO Dealership of any Oil
Company where shareholders (put together) of the applicant
company do have controlling stake of 51% or more)
(Private/Public Limited Co. with a turnover of Rs.100 crores
and above to strike out this clause)

10 That against item No. 21 of the application form details of various

sources of funds required for setting up and operation of Dealership
have been furnished, I undertake that these funds will be made
available for the purpose stated above. In case it found that the

Page 32 of 37
 same is not made available as and when required, the offer of
Dealership, at any stage can be withdrawn and that I will have no
claim whatsoever against MRPL.

11 I hereby certify that what has been stated above is true to the best
of my knowledge and belief and nothing material has been
concealed there from. If any information / declaration given by me
in my application or in any document submitted by me in support of
my application for award of the Dealership or in this affidavit shall
be found to be untrue or incorrect or false, MRPL would be within
its rights to withdraw the Letter of Intent / terminate the Dealership
(if already appointed) and that I would have no claim, whatsoever,
against MRPL for such withdrawal / termination.

Place Signature of the Person making the Affidavit

Date

(Name in Block letters)

Solemnly affirmed and declared before me this _____ day of ________

Signature & seal of

Magistrate/Judge/Notary Public

Page 33 of 37
 APPENDIX – III

(Letter from the Bankers, from a Scheduled bank / financial institution to

be obtained on their Letter Head in the following format and enclosed with
the application)

To whomsoever it may concern

Sri / Ms / M/s _________________________________ is a customer of

this bank for the last __________ years and he/she/they is/are enjoying
the following facilities from our bank / institution as under:

i)
ii)
iii)
iv)

During the above period, the dealings of Sri / Ms / M/s

________________________
With the bank and his / her /their conduct has been satisfactory. In case,
Dealership is allotted to him / her /them, we will be willing to extend loan of
Rs. ____________.

Signature
Name and Designation
Office Seal

Date

Page 34 of 37
 APPENDIX – IV

Residence Certificate

Ref ___
Date___________

This is to certify that Shri/Smt/Kum _____________Son/Wife/Daughter

of__________________________is a resident of
________________________________________________________
District___________________________State __________________

(_____________________)
Signature of Dy. Tehsildar / Tehsildar
(Seal of Office)

Or

(_____________________)
Dy. Mamlatdar/Mamlatdar
(Seal of Office)

Page 35 of 37
 ANNEXURE – II

CHECK LIST
SL. SUBMITTE
DOCUMENT PARTICULARS
NO. PAGE NO D
FROM TO YES NO N/A

1 Complete filled application with signature

and photograph with cross signatures

2 Attested copy - Proof of age

3 Attested copy - Proof of Educational

Qualification

4 Proof of Residence - Appendix - IV

5 Proof of Income
Latest IT Returns substantiating income from all
i)
sources whatsoever

6 Attested copy - Proof of Experience

7 Doctor's certificate

8 In case of Partnership
i) Proposed Partnership deed
ii) Applications of all Partners attached together

9 In case of Non Individual entity

i) Attested copy of Registration certificate
from competent Authority
ii) Attested copies of audited Balance Sheet
P&L account for the preceding 3 financial years

10 Land documents
i) Khasara / Khatuni
ii) Registered sale deed
iii) Registered lease deed
iv) Notarized affidavit by all co-owners
v) Sketch of land showing adjoining plot of land

11 Capability to provide finance

i) Valuation report from Govt approved valuer
of owned property
ii) Fixed Deposit/Saving A/c/Mutual Funds etc
iii) Bank letter confirming loan - Appendix - III
12 Copy of marriage certificate or affidavit in
support of change of name after marriage

Page 36 of 37
 13 Application fee - DD

14 Affidavit as per Appendix - I

15 Affidavit as per Appendix - II

16 Any other document

Total no of pages

Date Signature of Applicant

Note - Please enclose all affidavits in original & self certified copies of all other documents.

Page 37 of 37