NIEVA MARIE ACOSTA SANCHEZ

18 Cadena De Amor St., Roxas District Kamuning, Quezon City

Contact no.: +639278353180
nievamariesanchez@yahoo.com
OBJECTIVE:
Want to become a part of a company where all my hotel and restaurant
management skills, abilities and experience in dealing with people would
get a better chance to get polished along with my passion to serve, deliver
quality costumer care and learn new things as well.

FLEXIBLE, SERVICE AND GOAL-ORIENTED, PROFESSIONAL FOOD and

BEVERAGES ASSOCIATE/BARISTA
Versatile-Experienced-Knowledgeable-Adaptable-Dependable
Troubleshooting…Efficiency…Minimal Supervision…Initiative…Multi-tasking Ability…Resourceful
PROFESSIONAL EXPERIENCE
FOOD and BEVERAGE ASSOCIATE Rambla Restaurant, Andilasia Inc Nov. 2013-July 2015

 Customer & Food Service

Greets customer and welcomes them with a smile.
Aware of customer needs and consistently providing quick and professional service.
Careful and detailed in getting information for reservations.
Broaden an effective approach for suggesting customers on food or beverage.
Maintaining a professional and positive attitude towards guests that are hard to please.
Catered repeat customers & as well as big group reservations or closed door events.

 Cash Handling
Operating an electronic cash register.
Accurately preparing of change and credit card transactions.
Correctly prepared bills and calculating discounts.

B ARISTA/CASHIER Happy Lemon Group Phil., Inc, Makati Rockwell May-October 2012
 Customer & Food Service
Greets customer and welcomes them with a smile.
Aware of customer needs and consistently providing quick and professional service.
Broaden an effective approach for suggesting customers on beverage.
Maintaining a professional and positive attitude towards guests that are hard to please.

 Cash Handling
Operating an electronic cash register.
Accurately preparing of change.
Correctly prepared bills and calculating discounts.

EQUIPMENT HANDLED AND ABLE TO OPERATE:

Computer, Cash register POS, Card POS terminal
Coffee Machine (manual and automatic)

TRAININGS:

ROOM SERVICE ATTENDANT (600 HRS.)

Mandarin Oriental Hotel, MNL Makati Ave.
Dec. 08, 2012-Mar 04, 2013

Greets customer and comply politely with their needs.

Aware of customer needs and consistently providing quick and professional service.
Maintaining a professional and positive attitude towards guests that are hard to please.
Assigned in checking mini bars per room, very accurate and careful in checking.
FOOD SERVER (200 HRS.)
Heaven & Eggs Restaurant (EASTWOOD LIBIS)
April 30-May 16, 2011

Greets customer and welcomes them with a smile.

Aware of customer needs and consistently providing quick and professional service.
Broaden an effective approach for suggesting customers on food or beverage.
Maintaining a professional and positive attitude towards guests that are hard to please

SEMINARS:

1.) “FRONT OFFICE AND HOTEL MANAGEMENT OPERATION SEMINAR”

Speaker: Ms. Sarita Ablan
Conducted By: Fort Ilocandia Resort Hotel
January 23, 2011

2.) “AN EDUCATIONAL TOUR TO VIAJE DEL SOL”

Speaker: Rodelia L Del Rosario
Conducted By:Jollibee Commissary, Gardenia Manufacturing Plant,
Coca-Cola Plant and Gourmet Farm
December 2, 3, 9 & 10, 2009

3.) “HOTEL FAMILIARIZATION SEMINAR and TOUR”

Speaker: Czarina Basa- Gandollas
Conducted By: Isla Ballroom Edsa Shangri-La, Manila
August 17, 2009

EDUCATIONAL BACKGROUND:
2009- 2013 Centro Escolar University-Makati
 Bachelor of Science in Hotel And Restaurant Management
2008-2009 Our Lady of the Sacred Heart School
 Secondary Level
2004-2005 Saint Augustine’s School
 Secondary Level

PERSONAL PROFILE:
Date of Birth: July 21, 1992 SSS #: 34-3181369-8
Marital Status: Single TIN #: 421-378-675
Nationality: Filipino PAG IBIG #: 1210-2778-1209
Religion: Roman Catholic PHILHEALTH #: 2200-0022-2372
Height: 5’ 2”
Weight: 98 lbs

CHARACTER REFERENCES:

MS. MARY ROSE ANNE IRATAY MS. LISETTE JOYCE AVILES

Casino Dealer Call Center Agent
City of Dreams Sutherland
Aseana Ave. cor. Entertainment City, 12th flr, Philplans Corporate Center, 10th Ave
Roxas Blvd., Paranaque,MM 1634 Taguig City
+639163796741 +63915895113

MS. ESTEPHANIE VELASCO

Supervisor
Rambla Restaurant
Ground flr. Joya bldg. Joya Drive Rockwell,
Makati City
+639163272550