Pre course handout

Pre-course self assessment test on ISO 9001:2015 Bureau Veritas Certification

QMS Auditor/ Lead Auditor Training Course

Pre- course self assessment test
Delegate’s name: Hafiz M. Arshad
Company name: Veolia
Position: Saudi Western Region QHSE Coordinator
Date of the course: 27 Jan, 2019 – 31 Jan, 2019

Note:
1. This quiz has to be attempted on a hard copy and brought to the training venue on the Day 1
2. Before you attempt the test, please complete the following:
2.1 Thoroughly read the pre-course reading material including the extracts of ISO 9001:2015
standard
2.2 Complete the Pre- course assignments.
3. Attempt this test on your own ( The test will be evaluated during the training course)

A. State whether the following statements are ‘TRUE’ or ‘FALSE’ - 1 mark each

Sr No Statement True False

A.1 The retention time of all records must be the same 
A.2 Quality policy must be documented (5.2) 
A.3 Persons whose work affects quality must be competent. (7.2 d) 
A.4 Documented work instructions are necessary for each and every person 
A.5 Capturing customer perception is mandatory. (9.1.2) 

B. Write answers in few words - 1 mark each

B.1 Which clause of ISO 9001 covers equipment maintenance?

7.1.5 (Monitoring & Measuring Resources)

7.1.3 (Infrastructure)

B.2 The output of analysis and evaluation shall be used to :

According to clause (9.1.3); it shall be used for the evaluation of following:
a) conformity of products & services b) degree of customer satisfaction
c) performance & effectiveness of QMS d) planning has been implemented effectively
e) effectiveness of actions taken f) performance of external providers
g) need of improvement to QMS

Oct 2015 QMS Auditor / Lead Auditor Training Course (A 17929) Page 1 of 5
 Pre course handout
Pre-course self assessment test on ISO 9001:2015 Bureau Veritas Certification

B.3 State the difference between ‘documents’ and ‘ records’ as part of Documented Information

Whenever it is stated in the standard that “documented information shall be maintained”, it is a document,
& when it is “documented information shall be retained”, it is a record.

B4. Why Management reviews are required to be conducted?

To ensure the continuing stability, adequacy, effectiveness & alignment with the strategic direction of the
organization. (9.3.1)

B.5 State at least 2 clauses of the standard that requires records to be maintained.

4.3 (scope of organization)

5.2.2 (Quality Policy)
8.5.1 (Control of production & service provision)

B.6 ISO 9001:2015 does not address exclusion of any requirement. Please state “true” or “false”. Justify your
decision

False; ISO 9001:2015 addresses exclusion of any requirement as stated in clause 4.3;
“justification for any requirement of this international may only be claimed if the requirements determined
as not being applicable to the scope of its quality management system”

B.7 Responsibilities and Authorities need to be documented. State “true” or “false” and justify your decision

False. Standard does not define this requirement.

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 Pre course handout
Pre-course self assessment test on ISO 9001:2015 Bureau Veritas Certification

B.8 All records need to be maintained in Hard copy – state “true” or “false” and justify your decision

False

B.9. Process Environment must include those required for human comfort of the personnel working in the
process . State true or false and justify.

7.1.4

B.10 State the difference between ‘Corrective action’ and ‘Preventive Action’.

B.12 Explain briefly PDCA cycle.

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 Pre course handout
Pre-course self assessment test on ISO 9001:2015 Bureau Veritas Certification

B.13 List down the Quality Management Principles on which ISO 9001:2015 standard is based.

B.14 List two ISO 9001 clauses (number and title) that support the quality management principle,
‘Evidence based decision making’.

Any standard clause with documented information is covered in this.

B.15 Explain in your words the concept of “Change Management”

C. Match the associated term/ terminology with the definition given below – 1 mark each
Sr. Definition Answers Associated Term/
No. (from ISO 9000:2015) Terminology:

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 Pre course handout
Pre-course self assessment test on ISO 9001:2015 Bureau Veritas Certification

C.1. Part of quality management focused QUALITY AUDIT

on setting quality objectives and
specifying necessary operational
processes and related resources to
fulfill the quality objectives
C.2. Degree to which a set of inherent GRADE
characteristics fulfils requirements

C.3. Part of quality management focused CUSTOMER

on increasing the ability to fulfill SATISFACTION
quality requirements
C.4. Part of quality management focused EFFECTIVENESS
on fulfilling quality requirements
C.5. Category or rank given to different QUALITY
quality requirements for products, MANAGEMENT
processes or systems having the same
functional use
C.6. Part of quality management focused CONTINUAL
on providing confidence that quality IMPROVEMENT
requirements will be fulfilled
C.7. Coordinated activities to direct and QUALITY
control an organization with regard to
quality

C.8. Need or expectation that is stated, QUALITY PLANNING

generally implied or obligatory
C.9. Something sought, or aimed for, QUALITY
related to quality IMPROVEMENT

C.10. Customer’s perception of the degree QUALITY

to which the customer’s requirements MANAGEMENT
have been fulfilled SYSTEM

REQUIREMENT
QUALITY ASSURANCE
EFFICIENCY
QUALITY OBJECTIVE

QUALITY CONTROL

********End of Quiz******

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