Professional Documents
Culture Documents
DAFTAR PUSTAKA
ASCLS (2005) Value of Clinical Laboratory Services in Health Care. ASCLS Scope of
Practice Position Paper.
Bennett, S.T., Lehman, C.M., Rodgers, G.M. (2007) Role and Responsibilities of the
Laboratory Director. Laboratory Hemostasis A Practical Guide for Pathologists,
XII, 244 p.29 illlus http://www.springer.com/978-0-387-36838-2.
Cahyono, I.K. (2008) Evaluasi Mutu Pelayanan Instalasi Laboratorium RSU Kasih Ibu
Surakarta. Tesis. Program Studi Manajemen Rumah Sakit. Universitas Gajah
Mada. Yogyakarta.
Depkes RI (2008) Permenkes No. 129 tahun 2008 tentang Standar Pelayanan Minimal
Rumah Sakit. Jakarta.
Depkes RI (2010) Permenkes No. 411 tahun 2010 tentang Manajemen Laboratorium
Klinik. Jakarta.
Dighe, A.S. (2007) Medico legal liability in laboratory medicine. Semin Diagn Pathol.
Elbireer, A.M., Jackson, J.B., Sendagire, H., Opio, A., Bagenda, D., et al (2013) The
Good, the Bad, and the Unknown: Quality of Clinical Laboratories in Kampala,
Uganda, PLoS ONE 8(5): e64661. doi:10.1371/journal.pone.0064661.
Forsman, R.S. (2002) The Value of the Laboratory Professional in the Continuum of
Care. Clinical leadership and management review, 370-373.
Georgieva, E., Tsankova, G., Kaludova, V., Ermenlieva, N. (2014) Patient’s Satisfaction
with Laboratory Services at Selected Medical Diagnostic Laboratories in Varna.
Journal of IMAB - Annual Proceeding (Scientific Papers), vol. 20, issue 2. ISSN:
1312-773X. http://dx.doi.org/10.5272/jimab.2014202.500
Koh, Y.R., Kim, S.Y., Kim, I.S., Chang, C.L., Lee, E.Y., Son, H.C., and Kim, H.H
(2014) Customer Satisfaction Survey With Clinical Laboratory and Phlebotomy
Services at a Tertiary Care Unit Level Annals of Laboratory Medice;34:380-385.
http://dx.doi.org/10.3343/alm.2014.34.5.380
Miles, M.B., & Huberman, A.M. (2009) Analisis Data Kualitatif: Buku Sumber Tentang
Metode-Metode Baru, Terj. Tjetjep Rohendi Rohidi. Jakarta: UI Press.
Miles, J., & Weiss, R.L. (2011) The Role of Laboratory Medicine in Accountable Care
Organizations. ARUP Laboratories, USA.
Muslim, M. (2001) Pemantapan Mutu dan Mutu Hasil Analis Laboratorium Klinik
Swasta di Kalimantan Selatan. Tesis. Program Studi Manajemen Rumah Sakit
Universitas Gajah Mada, Yogyakarta.
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Nevalainen, D., Berte, L., Kraft, C., Leigh, E., Picaso, L., Morgan, T. (2000) Evaluating
Laboratory Performance on Quality Indicators With the Six Sigma Scale.
Archives of Pathology and Laboratory Medicine, 124(4): 516-519.
Noble, M. (2009) Quality Management for the Medical Laboratory. LifeLabs BC.
Nurwita, H., & Mastiadji (2011) Turn Around Time Pemeriksaan Laboratorium Klinik,
Dalam : Manajemen Laboratorium Klinik Seri II, Standarisasi Laboratorium
Klinik. Bagian Patologi Klinik FK UNDIP/RSUP dr.Kariadi/PDS Patklin Cabang
Semarang, Semarang.
Pusorowati, & Nunuk (2004) Konsep Dasar Upaya Peningkatan Mutu Pelayanan Rumah
Sakit. Clinical Epidemiology and Biostatistics Unit RS Dr. Sardjito/FK-UGM,
Yogyakarta.
WHO (2009) Good Clinical Laboratory Practice – GCLP, World Health Organization on
behalf of the Special Programme for Research and Training in Tropical Diseases.
New York.
Yin, R.K (2009) Case Study Research: design and methods, 4th ed. Newbury Park: Sage
Pub.