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San Pedro College

Davao City
SURVEY QUESTIONNAIRE
For the Study
“Customer Satisfaction Among Carinderias in Davao City”

Direction: Put a check (/) on the box that corresponds to your answer.

1. What is your Gender?

 Male
 Female

2. What is your Occupation?

 Business Man/Woman
 Employee
 Student
 Working Student
 Others

3. What is your Daily Budget for a Meal?

 25 pesos and below


 26-50 pesos
 51-75 pesos
 75 pesos and above

4. Choose the level of your satisfaction on the following aspects of your experience in
Carinderias.

1 2 3 4 5
FOOD QUALITY
Strongly Disagree Neutral Agree Strongly
Disagree Agree
The restaurant offers a variety of menu items
The food served is tasty
The food is served at the appropriate
temperature
There are variety of food choice available for
the customer.
The food taste reflects exactly the Filipino-
home taste
1 2 3 4 5
SERVICE QUALITY
Strongly Disagree Neutral Agree Strongly
Disagree Agree
The staff is friendly and helpful.
The carinderia has the customers best
interests at heart.
The restaurant treats each customer with
respect.
The restaurant staff understand the
specific needs of their customers.
Staff is always available to serve
customers at anytime.

1 2 3 4 5
ATMOSPHERE
Strongly Disagree Neutral Agree Strongly
Disagree Agree
The interior design and decorations of the
restaurant are visually appealing.
The seating arrangements in the carinderia
are comfortable and give me enough space.
The temperature of the restaurant is
comfortable.
The atmosphere of the place makes you
comfortable.
The furniture of the carinderia is clean.

1 2 3 4 5
PRICE
Strongly Disagree Neutral Agree Strongly
Disagree Agree
This carinderia offers the best possible
price plan that meets my needs.
The food prices charged by the carinderia
are reasonable.
The price is set accordingly to the budget
of the customers.
The price matches the quality of the
food that you buy.
The price of the food of the carinderia
is recommendable to others.
Customer Satisfaction

1 2 3 4 5

Very Dissatisfied Neutral Satisfied Very


Dissatisfied Satisfied
Physical facilities
Equipment
Personnel
Menu
Environment
Service
Overall Rating