Professional Documents
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Table of Contents
Serial
Description of Changes Page No#
No#
1 Purpose 3
2 Scope 3
3 Responsibilities 3
4 Procedure 3
5 Related Records 6
Distribution List:
a) Factory Manager
b) Quality Manager
Disclaimer:
This document contains confidential information. Do not distribute this document without prior
approval from IZO Appliances (Pvt) Ltd.
IZO Appliances (Pvt) Ltd
Standard: ISO 9001:2008 (QMS) Revision No. 00 Issue No. 01
1. PURPOSE:
a) This procedure is to control process through appropriate approvals, verification, adequate
documentation and training.
b) To Plan Production of parts meet customer needs.
c) To satisfy customer needs through appropriate planning.
2. SCOPE:
This applies to Production Department.
3. RESPONSIBILITIES:
The Production Department is a major department in IZO and headed by Factory Manager
(FM). The FM is responsible for managing and controlling overall activities for effective and
economical working of Production Department in order to produce quality to customer
satisfaction and to ensure production optimum utilization.
The FM is also responsible for providing all support and guidance to the production section in
charges in problem solving.
The supervisors responsible for production floor activities and for ensuring that production is
carried out as per planning.
4. PROCEDURE:
4.1 General:
For repeat orders, which contribute the major part of the production at IZO , the company
receives a Tentative Monthly Dispatch Plan form the customer. On the basis of this FM prepares
the “Monthly Production Plan”, (IZO /FM-017-01-R/00). By considering the Tentative
Monthly Dispatch plan form the costumer and the buffer stock maintained at IZO (to meet the
urgent requirement of the costumer) which is also used to incorporate any verbal orders from
the customer during a month.
A meeting is held between CEO, Factory Manager and Production In charge in which Costumer
Monthly Dispatch Plan. Any other order requirement and minimum Stock Level for regular
items are reviewed and purchasing requirements are estimated for the items which are either
insufficient or not available in store. A “Purchase Requisition”, (IZO /FM-012-01-R/00) is
prepared which mentions the type and quantity of items to be purchased.
IZO Appliances (Pvt) Ltd
Standard: ISO 9001:2008 (QMS) Revision No. 00 Issue No. 01
On the basis of Monthly Production Plan from FM, available raw material and work load
through Daily Production Report of the departments, Weekly meetings on every Monday
Morning is carried out to review the monthly target and Monthly production planning.
This meeting is conducted among Factory Manager and Supervisors. On the basis of the
monthly Dispatch Plan form Customer, FM prepares the Monthly Production Plan for all 4
sections of the production .i.e., Press Shop, Spot Welding, Paint and Assembly Shop. The
Monthly production plan / or any changes in planning is communicated to the supervisor in this
meeting. During the production if any job left incomplete due to machine / equipment breaks
down or any other reason than incomplete jobs are adjusted in next Monthly meeting by
changing the Monthly production plan.
4.9 Delivery:
After final inspection and where required approval from client, this product is transferred to
store which is responsible to dispatch this product to customer desired location against
Purchase Order sent by the customer.
Customer Complaint:
After product delivery, if customer has any complaint the complaint is looked after by the
Quality Control Department. The Complaint is recorded is “Customer Complaint Log”, (IZO /FM-
011-02-R/00). if items, complaint is for , are rectifiable then it is rectified /reworked by the IZO
after the explicit approval of CEO and FM .If items are not rectifiable then penalty is levied by
the customer as per the agreement , For more information , please consult “ System of Handling
Customer Complaints and Feedback.
IZO Appliances (Pvt) Ltd
Standard: ISO 9001:2008 (QMS) Revision No. 00 Issue No. 01
Scrap Material:
A contract, valid for one year, with the customer contains the rates and other important terms
and conditions necessary for the efficient delivery of scrap material. The Scarp is stored in “Scarp
Room”. Where watchman takes care of it. When required, scarp contractor is notified who picks
the presence of any IZO ’s Personnel. None type of scarp is incinerated in any process.
5. RELATED RECORDS: